Name: Fusion Power
Rating: 3.5

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Lienemann Sun City West, AZ

I guess the product works okay. It appears to be making energy.

2 years ago

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Anonymous Peoria, AZ

Customer service was responsive but didn't meet all their commitment.

2 years ago

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Bill Queen Creek, AZ

Customer service was pretty responsive to every call we had.

2 years ago

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Ward Surprise, AZ

I've called several times and I don't get any answers that make any sense to me. I'm not happy with the company.

2 years ago

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Wielandt Atwater, CA

They've been very prompt if I had any issues, questions or concerns.

2 years ago

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All Elite Water Chandler, AZ

I’ve researched a number of solar companies. In my book Fusion is number 1 for quality care for the customer.

3 years ago

Reply from Fusion Power

Thank you!

Apr. 9th, 2021

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Melinda wills Sun City, AZ

Trouble with mounted solar panels AND we are not accumulating credit as was described

2 years ago

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Charles Fulton Peoria, AZ

The installation was poorly managed and the representative from your company lied or misled on several occasions

2 years ago

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Ronald Ulrich Sun City West, AZ

Good to work with and easy to deal with.

2 years ago

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Kevin Crann Phoenix, AZ

Over due credit for bogus invoice for roof repairs not performed by installers roof repaired by separate contractor

2 years ago

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Brian Valenta Glendale, AZ

Good install just too long to start from when I agree

2 years ago

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Mel Swanson Peoria, AZ

Not much contact from them. Some issues were resolved but took a long time.

2 years ago

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CM Tempe, AZ

It's been pretty good though they are slow to respond to issues with support.

2 years ago

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Maria Zupancic Glendale, AZ

Not easy to communicate with and too many depts. to handle individual issues

2 years ago

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Gerardo Phoenix, AZ

The rebate that was promised was not accurate. The panels barley reduce our bill.

2 years ago

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Laurel Norris Sun City, AZ

They fail to follow through with what they offer or say they will do.

2 years ago

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Jim Clarke Sun City, AZ

Unreliable and way too expensive. I could get the same rate by getting on the payment plan with APS.

2 years ago

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Henderson Florence, AZ

Problems keep happening. We have an inverter that keeps breaking.

2 years ago

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Darla Mesa, AZ

Experience not perfect but close to it.

2 years ago

Reply from Fusion Power

Thanks, we are continuing to do our best to improves

May. 24th, 2021

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Richard Leonard Mesa, AZ

Excellent service very courteous and professional

2 years ago

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Rollin Breitzman Atwater, CA

signed agreement nearly two years ago for three separate units and too this day not one is complete and operational

2 years ago

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Jesus Phoenix, AZ

Advanced and really easy to use and they were able to put it up very quickly.

2 years ago

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Eric Phoenix, AZ

I'm not getting enough power out of the panels to compensate for what I paid for.

2 years ago

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John Phoenix, AZ

Great solar installation company. Very honest and professional from the beginning. Thanks!

3 years ago

Reply from Fusion Power

Thanks John!

Apr. 26th, 2021

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Gail Sun City West, AZ

I was given erroneous information regarding cost of electricity from my utility

2 years ago

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Phillip Tannehill Fairbanks, AK

No communication.. Have called,and no return

2 years ago

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Tina England Goodyear, AZ

Was misled about the pricing/usage. I am paying more than I was when I just had a power bill.

2 years ago

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FRANCISCO HERNANDEZ

i don't who i am dealing or talking to , what we have here is a TOTAL failure to communicate!!!!

2 years ago Edited January 10, 2024

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Richard Triska Surprise, AZ

Extremely poor customer service. Once signed you are forgotten.

2 years ago

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kent lester Scottsdale, AZ

I do not see the savings and I dont know how to get someone here to look into it.

2 years ago

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Laura welch Sun City, AZ

Not saving a dime, lot of expense to put in, will never recoup my investment

2 years ago

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George ornong Sun City, AZ

Never have contact but original work was good

2 years ago

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Frank SARACCO Sun City, AZ

Equipment problems. Slow response. Installing incorrect replacement parts.

2 years ago

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Gail Murphy Sun City, AZ

Your salmon was dishonest and your customer service is lacking.

2 years ago

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Debra Savoie Phoenix, AZ

Salesman dropped us like a hot potato and still awaiting on information

2 years ago

Reply from Fusion Power

Please contact us and we will be happy to help!

May. 24th, 2021

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Andrew Hess Peoria, AZ

Took 2 months to activate system once it was installed

2 years ago

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Gerry Kirk Scottsdale, AZ

All sales, promises not documented, lack of project control, poor communications, and very pricey

2 years ago

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Don Casa Grande, AZ

Unscrupulous salesman. Statements that he made to enhance his product were not factual.

2 years ago

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Barnett Phoenix, AZ

It's costing more money having solar instead of saving me money because of my payment plan.

2 years ago

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Roman Kozlov Phoenix, AZ

Amazing company! Great staff! Family oriented and very professional.

2 years ago

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Kurt hall Sun City, AZ

Promises made that weren't kept and can't be kept

2 years ago

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don chamberlain Sun City West, AZ

Asked to be reevaluated on panels, no response

2 years ago

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JOHN ZIMBUREAN Surprise, AZ

DESEPTIVE MONTHLY PAYMENTS QUOTED BY YOUR SALES PERSON !!!!!!!!!!!!!!!!!!

2 years ago

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Joyce & Terry Schovon Sun City, AZ

We have had fusion for two years and have not seen any savings.

2 years ago

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Mark Morehouse Florence, AZ

They are rude and do not take care of solar issues in a timely manner.

2 years ago

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Marc Katz Queen Creek, AZ

Poor customer service mislead the entire process from the point of sale

2 years ago

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David Glendale, AZ

Because there service is horrible and communication is awful

2 years ago

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Ron Davis Phoenix, AZ

Poor customer service, no follow up and not keeping promises.

2 years ago

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Casey James Peoria, AZ

Lied too many times. Sold on something and then contract was different

2 years ago

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Bill Schmidt Sun City West, AZ

haven't delivered the savings they promised

2 years ago