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Darrell Brown Spring, TX

The system was installed 15 months ago, designed to cover 88 percent of my energy usage but has only covered 30 percent. That's not Gene's fault. The cost of the panels plus my electric bill are above what I paid before the system was bought. Not happy will the production.

1 year ago

Reply from Freedom Solar Power

Hi Darrell, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels, and it varies for every homeowner and/or circumstance. We hear your concerns and are going to look into this for you. Someone will be reaching out to you soon. If you have questions in the meantime, feel free to email customerservice@freedomsolarpower.com. Thank you.

Aug. 24th, 2023

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Verified Customer

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Richard Royse City, TX

getting the rebate and lowering my bills

1 year ago

Reply from Freedom Solar Power

Hi Richard, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Sep. 7th, 2023

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Verified Customer

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Pat

Courtesy, professionalism, maDe in USA..

1 year ago

Reply from Freedom Solar Power

Hi, Pat. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Verified Customer

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Pearl Kim Austin, TX

The sales and engineers were kind and faithful.

3 years ago

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Sonia venegas Eagle Pass, TX

Because they told us we weren't going to pay light putting 48 panels now we have a light bill and the solar panel payment as well.

3 years ago

Reply from Freedom Solar Power

Hi Sonia - We are so sorry to hear about this. We aren't in the business of making promises we can't keep. Please send an email to us at marketing@freedomsolarpower.com so we can look into this and make it right for you.

Jul. 28th, 2021

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Verified Customer

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Anonymous Killeen, TX

They completed our solar well before we expected.

3 years ago

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Verified Customer

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Derrick Robbins Austin, TX

Great customer service. when you need them they respond

3 years ago

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nathan griff Round Rock, TX

Great product and people. A+ all the way.

3 years ago

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Verified Customer

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BLANCHARD STEPHEN New Braunfels, TX

Never got a end of install meeting to fill me on important things even though it was promised

3 years ago

Reply from Freedom Solar Power

Thank you for letting us know about this, we take your concerns seriously and have recently updated our process. If there is anything else we can do for you please reach out to us directly at marketing@freedomsolarpower.com

Jul. 28th, 2021

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Verified Customer

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Jim Ronner Austin, TX

Great customer service and system is running as advertised

3 years ago

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Green Boerne, TX

Better than I was expecting, we’re producing more than I thought.

3 years ago

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Matthew Roberson Argyle, TX

Super easy to work with. I really like these panels more than the others I looked at

11 months ago

Reply from Freedom Solar Power

Hi Matthew, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom!

Oct. 5th, 2023

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Yefim Besterman Aurora, CO

I like just a normality of the flow involving many different departments and the third party organizations.

1 year ago

Reply from Freedom Solar Power

Hi, Yefim! We are so glad that you had a great experience with us. Thank you for taking the time to rate us!

Aug. 11th, 2023

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darrel lane Boyd, TX

Install went great until a minor glitch that did get resolved. Paid our final bill and never got the closeout packet we were supposed to receive. So now we have no information about our system and how it works.

2 years ago

Reply from Freedom Solar Power

Hi Darrel - Thank you for letting us know about this. We're glad that we were able to get you your closeout packet and a meeting with our specialist to walk you through it. Please don't hesitate to reach out if we can help you with anything else in the future. - Claire P.

Oct. 6th, 2021

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Verified Customer

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Joseph W Seehorn Georgetown, TX

Not hearing back from you on references for more clients for you!

3 years ago

Reply from Freedom Solar Power

Hi Joseph - So sorry to hear that we dropped the ball on this! Please send me an email at claire@freedomsolarpower.com and I will make this right for you.

Sep. 28th, 2021

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Verified Customer

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Sayuri Yamanaka Austin, TX

Customer service, proactive approach, language access

3 years ago

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Verified Customer

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Mark Waco, TX

Been excellent except they lack direct communication

3 years ago

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Dejo Vip Tampa, FL

The product is working well. The service is reliable,great labor team work.

11 months ago

Reply from Freedom Solar Power

Hi Dejo, thank you for sharing your experience with us! We are happy to hear that you've enjoyed making the switch to solar. If you need anything in the future, feel free to reach out.

Oct. 16th, 2023

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Verified Customer

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Robert gray San Antonio, TX

Did not save money. Want to sell house and won't recoup any money. Horrible decision

3 years ago

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Krystal Sifuentez San Antonio, TX

They have terrible customer service. No one gets back to you with answers.

3 years ago

Reply from Freedom Solar Power

Thank you for your review, we take your feedback very seriously. Please send me an email directly, I'd like to look into this for you and make it right - Claire@freedomsolarpower.com

Jul. 28th, 2021

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Verified Customer

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Jason Leander, TX

Service desk has been less than adequate

3 years ago

Reply from Freedom Solar Power

Hi Jason - that is definitely not the type of experience we aim to provide. I'd like to look into this for you and make it right. Please feel free to email me directly, claire@freedomsolarpower.com.

Jul. 20th, 2021

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Mark Pearlman Parker, CO

Love the $ we are not spending on electricity

1 year ago

Reply from Freedom Solar Power

Hi Mark! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Aug. 28th, 2023

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Jeffrey Pollock San Antonio, TX

Ryan S great representative; explained the steps.

1 year ago

Reply from Freedom Solar Power

Hi, Jeffrey! It sounds like Ryan did a great job making sure that the process to go solar was as easy as possible for you. Thank you so much for choosing Freedom!

Aug. 23rd, 2023

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Daniel Decatur, TX

System install was done in a timely fashion. System is operating as expected.

1 year ago

Reply from Freedom Solar Power

Hi, Daniel. Thank you so much for rating your experience with us so highly! We're glad you are happy with your system, and hope you know that we really appreciate your business.

Aug. 11th, 2023

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Ronald Campbell Houston, TX

Good product, Service is reliable, organized company.

1 year ago

Reply from Freedom Solar Power

Hi, Ronald. Thank you so much for rating your experience with us so highly! We are thrilled to be working with you.

Aug. 11th, 2023

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You Corpus Christi, TX

A wonderfully easy to navigate website with great interface options

1 year ago

Reply from Freedom Solar Power

Hello, You! Thank you for the feedback on our website. If you would like to be contacted or have any questions please email customerservice@freedomsolarpower.com.

Nov. 30th, 2022

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Imtiyaz Maredia Richmond, TX

They don’t care for the customers all they care for is money. False promises and bad after sales services

1 year ago

Reply from Freedom Solar Power

Hi Imtiyaz- thank you for reaching out to alert us about this. This is certainly not the experience we want our customers to have, and we are actively taking steps to improve our communication efforts. Do you mind emailing us at customerservice@freedomsolarpower.com or calling 833-500-0014 so that we can get to the bottom of your problem for you? We need a little more information to direct you to the right person.

Aug. 11th, 2023

Freedom Solar Power Reviews