Energy Service Partners

My solar project started in March 2022. I was told my project would be completed by Sep 2022. It is now almost November 2023, 19 months later, and I am still waiting for ESP to finish the project and fix basic mistakes. Here are the numerous issues I faced: - I was told I would need to upgrade my electrical panel, which pushed installation to August 2022. No big deal. However, I was told they would install the solar panels and upgrade the electrical panel on the same day, followed by a final inspection only 2 weeks later. Instead, they "connected" the solar panels to an empty electical panel box connected t...nothing. That did not stop ESP from telling me my project was complete and taking full payment before becoming unresponsive. - I finally learn weeks later that the panel needs to be installed by outside electricians. Why this wasn't understood or communicated before is never made clear to me. It takes 6 weeks to finally schedule this upgrade for December, which is 4 months after my already delayed installation. - On the day of the scheduled panel upgrade NO ONE SHOWS UP. I come to find out this was the fault of ESP canceling the job due to some permit issue, but this was never communicated to me. My project coordinator, Kasey, is again unresponsive. Any information I discover is communicated through the outside electricians hired by ESP instead. - After little communication, Kasey finally updates me and blames SDGE (which I discover is a recurring pattern for ESP). But I get no updates as to when the panel will be upgraded. Any updates she promises me are instead met with silence. Within a couple weeks, Kasey's phone is disconnected. No one from ESP reaches out to me about my project. I have to keep calling, and eventually discover I have a new project coordinator Esther. It is now late December. - Esther finally gets the project moving. Apparently we are still waiting on permits, which don't come through until Jan 2023. However, now I have to wait for the electric work to be rescheduled, which is now set for late February 2023. - The electricity panel is finally upgraded. But again, the panel is not connected to the solar panels. I am now told that a line transfer needs to happen before an inspection, which was at no point explained to me. As before, the electricians are providing me significantly more communication and explanation than ESP. - My inspection is scheduled for mid March. The inspection passes. I am told I am on the home stretch and that I just need to wait for the Permission To Operate, which takes a couple weeks. - Turns out "a couple weeks" means months. I keep waiting and being told by ESP that SDGE is to blame. However, ESP does little to investigate why there is a delay. By June, I have finally connected the right people from SDGE, ESP and the city inspectors, work that ESP should have been doing. It turns out that SDGE says they haven't recieved the inspection report, which the inspectors say they have sent multiple times. SDGE and the city are extremely responsive in contrast to ESP. At this point, I have lost faith in Esther and am now working with her manager Sam, who promises me some financial restitution and to resolve the issue. (I was originally offered a $20 gift card for the significant delays, which I found insulting). - Sam is no better. A few weeks go by and he also keeps telling me SDGE is still to blame. He also never delivers the promised reimbursement. Eventually, he becomes unresponsive and his number disconnects, again with no word or follow up from ESP. I again have to track down who at ESP is managing my project. I am eventually connected to Elena. - Turns out that ESP PUT THE WRONG ADDRESS ON THE APPLICATION! I discover this on my own through SDGE and the inspectors, with no help from ESP. It is now August. No wonder they could not find the inspection reports. SDGE says the entire application needs to be resubmitted. Elena is no more responsive than anyone else has been, but at least makes good on the promised reimbursement. - Eventually, I am connected to Adriana, who is the utilities coordinator. She resubmits the application and gives me instructions for fast tracking the application with SDGE. It is now mid September. - The photos are rejected by SDGE, because of a safety placard placement. Adriana tells me SDGE is has never rejected an application over the placard, but I have heard EDP blame SDGE for their mistakes too many times before. I instead suspect that ESP simply did not place the placard properly. ESP now has to send a tech to replace, which takes nearly 2 weeks. - Adriana tells me she would resend the photos once the panel has been moved, then PTO will come in 1-3 business days. Over a week goes by and I hear nothing. After reaching out yet again, she now tells me the photos the tech took are not good enough because the placard text cannot be read, so I have to take another photo. After close inspection, I determine that SDGE has a point, as the text is printed so poorly that it is barely readable up close let alone in a photo. Again, this seems like sloppy work from ESP. However, I am able to get a close enough photo with some slight photo editing to make the text more readable. - SDGE finally grants the permission to operate on Oct 26. My solar panels, unused on my roof for 14 months, are finally turned on! So I can finally be rid of ESP now? Were that I so fortunate. The solar panels are supposed to power two separate homes. But looking at the usage, the solar only applies to one. I call SDGE, and I am told that ESP should have filed a net metering aggregation application. They never did. So now the solar energy is not being aggregated correctly, complicating the billing and usage across the two homes. - Over the next 2 days, I call ESP and am told that it will be dealt with urgently. Instead, I receive no updates at all and am ignored. I am told I will receive a call back by EOD, I don't. I call back and am now told I'll receive a call tomorrow. So I have no idea if and when ESP will fix the issue. So 19 months later and I am at least receiving some of the benefit of solar, but my project is still incomplete. But at every single step of the process ESP managed to screw up. They were sloppy, unresponsive, consistently blamed SDGE and outside contractors for their own failures. I had to be my own staunch advocate to get ANYONE at this company to take any action at all. Do not make the same mistake I did, look elsewhere for your solar project

WARNING- I still have PTSD from working with Energy Service Partners. I signed up for solar panels and corresponded directly with Jordan G, the nephew of the owner Gary G for 7 years (2016-2022). Jordan eventually became the President of Energy Service Partners. I am so disappointed in Jordan G and his ethics. I experienced one problem after another with ESP and all the while was patient. 1. Starting with ESP failing inspection not once but twice. 2. Their workers placed the solar panels on my roof using the wrong fasteners for my roof and screws too long. The faulty installation resulted in the screws going straight through and piercing my ceiling into my living room and bedroom. I reported this very obvious problem immediately and took pictures of the exposed screws and paint dust on the interior floor. I was assured that it was a cosmetic issue and that they would just send a painter to paint and caulk the holes. Was I naive to trust their word and workmanship? Clearly. 3. I also had numerous production problems where the panels were not producing energy. this happened several times although I was assured that this was a rare occurrence. 4. Finally, fast forward a few years and after scores of emails, pictures, texts, and reports sent back and forth between Jordan, numerous ESP employees and myself to the point where it was literally raining in my living room and bedroom-I FINALLY REACHED MY BREAKING POINT. I asked them to remove the panels so I could access the damage. I accompanied their workers up on the roof and documented everything as ESP removed the panels. The damage, mold and wetness under the panels were extensive. As a result, I had to remove and replace my roof and fix my interior floor and ceiling. I presented all of the glaring evidence to Jordan G and explained that I don't trust ESP to put the panels back up and that I would just like my money back for the panels. They refused. So, I will end with this. I have 30K worth of panels on the side of my house that are useless to me because I do not trust in the quality, expertise, and morality of Energy Service Partners to put the panels back up on my brand new roof. Please learn from my catastrophe and DO NOT even think about using ESP's services for solar panel installation. If the President, Jordan G can't do the right thing by me there is no hope for their company

If I could give 0 stars I would. Our experience with Energy Service Partners has been the worst experience of our home ownership. We signed our contract in March 2022. After several delays, the installation was completed in June, but it wasn't functional. The subcontractors didn't use the proper inverter, which wasn't discovered until months after the installation. They tried to install an underpowered (cheaper) inverter. The contract also called for a new Main Service Panel. This work wasn't completed at installation, and still hasn't been installed. It's been a year since installation, and the solar is still not activated. We've been making payments since October 2022. After countless calls and emails, I can't even get a timetable for when this will be completed. The next step is legal action since they are unable to give any updates. It's the most unprofessional experience I've dealt with, and I've had to deal with many contractors for my house in the past 2+ years.

It’s taken just shy of 12 months to complete my project. Project manager, project coordinator and the customer service line are all very slow to communicate, and are all on different pages. Quite frustrating as a customer. Just trying to find answers. In addition, I have asked my permit to be changed in the correct name for several months now, and even that cannot be completed. Greatly disappointed in this entire process. Do not use this company.

I started my solar project back in November of 2019, as of today September 20,2020 my Solar system is still not up and running. I was charged more for my system because it seemed to be the best a the time. I was told I need a panel upgrade. It was told to me it cost around 4-5 thousand. All money is suppose to be [email protected]% there was suppose to be a 60 day completion date. The panels are installed on my roof, electrical components have been installed. NO! SUN OPERATING MY SOLAR PANELS. I AM STILL still paying my energy co. Failed inspection, Loan company has called 2-3 times asking for payment. This business completely Sucks. Answer to the next question, I don't think I will be paying until they complete their part. this is not Amazing

Was very pleasantly, Veronica was very helpful and the Technician were fast when they did the installation!!! Recommend it!!!

They are courteous, hardworking and trustworthy people!