Canopy Energy Reviews

Canopy energy installed solar and upgraded my electrical panel. the panels are fine but they botched the electrical panel installation, the agreement was to install the panel recessed as it was originally , the contractor brought the wrong size box and installed surface mount and sticks out 6 1/2 inches which is a hazard for my grand children and used the old rubber seal on the mast and also left the old roof safe with the hole wide open so rain and pests could get into the wall. Canopy has not responded, I have called the City inspection department out again to take a look. I may have to pay another contractor to repair it. Be careful and check their license with the Contractors board before you get involved with this Company.

Worst solar company ever. I contracted with them in October 2019 and still not completed, they never finished the job. Add to that their panels flew off my roof and they won't fix. Meantime I am paying two finance companies plus a full PG&E bill every month. Workers don't keep appointments once made, even with the city inspectors. I had to hire my roofer to come fix the damage their panels caused and they won't cover that either. I have photos and an SMS conversation with manager as proof. Neighbor had similar experience, just not as bad. They abandoned him as well. Letters to headquarters ignored as well. I am asking finance firm to reopen complaint they closed when Canopy said they fixed all my problems.

Canopy Energy is a lousy company with which to do business. I received a telemarketing call disguised as a call coming from my own area code. I wish I had never answered the phone and ultimately agreed to have them install my solar system. It’s nearly impossible to get a hold of anyone, but the company is likely using the Coronavirus as an excuse for its awful customer service. My system was approved by PG&E last Monday and I’m still trying to get a tech to come power up my system. When I have had a return calls from the company, it’s always with somebody different. I’ve never dealt with a company that feels so disjointed, but their business model is not working. They suck at customer service. Avoid them like the plague!

Canopy Energy is one of the most unethical and negligent organizations it's ever been my misfortune to come in contact with. I suggest you stay as far away from these people as humanly possible. There are plenty of solar companies in California who are both competent and ethical. In April of 2018 my elderly parents contracted Canopy Energy to install a solar energy system on the roof of their house. As of now (10/24/2019), the project is still incomplete. Canopy completely abandoned the project and were unable to resolve their recurring problems passing the PG&E inspection. There were a total of three inspections by PG&E, all of which Canopy failed for the same reasons. They ordered the incorrect splice box twice despite the fact that the correct box is clearly described in the "green book." They have since effectively abandoned the project, leaving an open trench in the backyard, piles of dirt, sand and trash everywhere, and a 200 amp electrical cable running along the ground from the power poll to the house's electrical panel. This is insanely dangerous, particularly when the owners are elderly people and unable to deal personally with such issues. This has been the condition of the project for over eight months now (see attached photos). They also managed to sell the financing for this project to a third party entity, allowing them to get full payment and abandon the project, leaving my parents on the hook for 15 years of payments while their solar system is incomplete and the project is a total disaster. We've been forced to hire lawyers and seek legal arbitration in this matter in order to pay off the debt incurred, hire a competent and ethical contractor to finish the job and pay legal expenses. Stay away from these people! They are unethical, incompetent and predatory. I plan to continue to pursue the outstanding complaint with the state licensing board as far as I possibly can, as well as any other options I can think of to put them out of business. See attached photos for the current state of the project and the condition they left an elderly couple's home, apparently with zero regard for their safety and absolutely no concern for basic business ethics or professionalism. Update 11/15/2019: Canopy was notified of breach of contract back in September and had ten days to remedy. They did absolutely nothing in that time, not so much as a phone call. As of 9/20/2019 the contract was terminated. So they missed their chance to complete the project by about eight months, during which time they repeatedly failed PG&E inspections for the same reasons, were incommunicado for weeks at a time, ordered the wrong splice box twice, claimed to have ordered the correct box a third time but it never showed up, etc, etc. I've never seen such gross incompetence and lack of ethics in my life. The fact that Jordan claims they tried to remedy the problems when there was an open trench and live power cable lying on the ground in the back yard for eight months is laughable. The claim that the project is complete and just awaiting final inspection is so ridiculous I don't know where to begin. As anybody can plainly see from the photos, there's a three foot trench in the back yard, the splice box is sitting above ground, there are piles of dirt, sand and trash everywhere, and the panel hasn't even been installed. What kind of idiot would think that's a completed project? And, as an additional fun wrinkle to this story, Canopy Energy has since filed a mechanics lien against my parents property, even though Canopy is clearly in breach of contract, never completed the project, and my parents have been making regular payments on the financing despite everything because they're legally obligated to do so. We've filed a demand for arbitration in this matter as unfortunately legal action is the only way to resolve it. Canopy has also refused to respond to arbitration and instead decided to file the ridiculous mechanics lien. The lack of basic decency of these people is breathtaking. It's very discouraging to have to deal with such unethical people, but unfortunately it's the only way to resolve this disaster and prevent other people from being taken advantage of. Canopy Energy has no business operating as a licensed contractor in the state and I plan to do everything I can to prevent them from doing so.

Canopy Energy put a system in November of 2017! At the end of 2018 I owed my power company eight hundred dollars as my guarantee was if i didn't make enough power with my brand new system canopy would pay the difference! It took six months and 30 to 40 calls, but they finally paid! Forward to 2019 and I owe my power company again! Only now canopy has pulled out of San Diego fired 95 percent of it's people and now I can get no one to call back! This company is not very sound and has no intention of honoring it's warranty and guarantee! It was a high mistake to haves used this company! I have contacted an attorney and will try to get some renumeration from this poorly run company! I don't believe they will be around long enough too chase after!

NOT HAPPY AT ALL. Their presentation sounded great. They were installed witin a week and city inspected and approved 2 days after install. his was Aug 26th 2019 install date, Aug 28 th city inspected and approved. Here we are at October 9th and SCE has no application for the Nem program so i can go live with my install. I keep getting the run around after compaining to 3 people at company i finally received te docusign for the nem program on Sept 19th. as of today Oct 9th Still have not turned in paperwork. Now I am paying for regular electric and solar panels that i cannot use. At this point due to their customer service I recommend not using them. My attorney is next involvement. By way they were paid for the panels in full already!

I signed a contract in December, 2017 for the removal of existing thermal solar, removal of old roof, installation of a new roof, new electrical solar and replacement of existing thermal solar. Dawn W was the sales person and was very knowledgeable, competent and helpfu up until the time I really needed her help. Various different crews came out to do the work and it took much longer than anticipated. Throughout the whole process nothing ever happened when they said it would. The work was done in a very sloppy fashion and I had to get them to come back several times to rectify things. The inspector did not pass the work the first time which was when one of the managers actually came out and stuck plastic letters on the front of the house because one of the items was that they had to be able to identify the location of the house, in case of fire. I was sent custom made signs which they said were for safety and were going to be put in several locations. I still have one of them in a file, they told me to throw them away. It took some time to get the thermal solar put back on the roof. It was the middle of winter and we could not test for leaks as it was raining. When we had some clear weather, we turned it on and it leaked like a sieve, all over. They said they’d get someone to come back and fix it. A technician came back three or four times, each time it still leaked. He finally gave us his cell phone number and asked us to call him directly if there were anymore leaks as he was going to be fired. The leaks were finally repaired almost a year later. In fall 2018, during the first storm since the solar had been replaced, the galvanized sheeting under some of the solar panels blew off the roof and ripped, those that didn’t blow off, were blown sideways under the panels. Some of the panels also blew loose and the wooden blocks they used to secure it to the roof were blown loose, as well as the metal strapping they’d used to secure it, came loose. I have been contacting them continuously from then to try and get them to repair it and secure it to the roof properly. They sent one technician out who said that they needed to “modify the entire system” as it had blown off and was broken. We never heard from that technician again. They sent two people out, they were here for about an hour (it started raining) and took all the broken and torn pieces of sheeting and put them back on the roof. They said they had to order replacement parts and would be back. I never heard from them again and when I called, Itay D, the current manager, he told me that it had been correctly replaced and they would not be doing any additional work and I as wrong about them having said they'd order replacement parts. After many emails and phone calls back and forth, he simply said he had a picture of the solar system secured to the roof. I asked if they would pay for a thermal solar company to come out and evaluate the installation of the system. I got a quote for $153, Itay said they would pay that amount for the evaluation. Diablo Solar came out and told me that the entire system had been put back incorrectly. They'd glued wooden blocks to the new roof tiles and tried to secure the panels to them. They had all blown loose, as it had not been strapped down. Diablo gave me a quote for $3,880 to install it correctly. I sent the quote to Itay at Canopy and had Diablo do the work as there were still storms and it needed to be secured to prevent further damage. To this day, I have not received the $153 that Itay Darvish approved and he continues to tell me that he has sent the invoice for the $3,880 “up the ladder” but does not envision it will be paid. I have repeatedly asked for the name of his superior and he will not give it to me. I finally also emailed Dawn, the sales person, asking for her assistance with this, but she has not replied to my email either.

After two months of continous phone calls (sometimes several per day) from Green World Pro, we took action. We made an appointment for the sole purpose of complaining about these calls. We were told the company would be SolarWorld. NOTE: SolarWorld is a solar panel manufacturer, not an installer. The company turned out to be Canopy Energy. The sales person stated that Canopy and Green World Pro are the same company. We told him we would not do business with Green World Pro or any company associated with them. The salesperson apologized for the phone calls and said we would be removed from the call list. Take note Green World Pro/Canopy. Any time you call, we'll make an appointment. I file a complaint for every call with the FTC. In addition, I am registering as a participant in the recent class action suit.

I signed a contract with Canopy Energy for a solar panel system for my home on Aug 10, 2017, But after a read the contract. I found out that there some things not in the contract that the salesperson had promised: 1) sales person stated a 30 Warranty, Agreement only states a 10 year. 2) sales person stated I would get a 30% rebate/tax credit, Agreement states that if the rebate is not 30%, I would have to pay the difference of actual and estimated amounts. (This was not mentioned by the sales person). On Aug 13, 2017, I cancelled the contract. It's been 60 Days, And they still have not refunded the $1000.00 Deposit. I have contacted they several times and they just give me EXCUSSES, And that the deposit is in processing.

This company is a joke they never return your calls they never pick up the phone for that matter. Sincerely the class action lawsuit Hass to happen soon or I’m just gonna sue. Run the other way as fast as you can. There is no service with them whatsoever they are completely frustrating and neglect their contracts This business should be shut down.

Canopy Energy made the panels seem like a good move telling me how I can use my panels all day and night. I just got a PGE bill for $998.00 after my first year. The teck never came back to my house to show me how to monitor my usage or what app I should be using. I was even madder to find out they used old breakers in my panel box so everything was tripping breakers at over 100 degrees out side and the workers left me with no power for 2 days.

worst decision ever to use canopy energy . no communication no responses to complaints . no one returns your calls . signed contract in January its June and i have no idea when this will get finished . luckily i have a layer on retention . stopped all payments due no responses or updates . been paying for 3 months . hope they enjoy taking these panels back off of my roof .

Before you chose this company, check out other quotes. The going price is between $3-$3.9 per kilowatt. They start you off at $5.6/kw and base all their savings on a 30yrs ownership of solar panels and ASSUME PGE increases their rates at 6% , it sounds good. But you can lower your electric bill in month 1 of going solar with other companies no waiting 10yrs to break even.

Illegally robocalls people on the Federal Do Not Call list using names like Green World Pro and Eco America. Owner Ori B. sued as head of multiple energy companies that did the same thing. He just closes them and opens another. Under no circumstances do business with these scammers, probably won't be around much longer anyway as they continue to do bad.

False Advertising. Misleading claims. Bad customer service. I was told that by purchasing their solar system that I would save up to $250 a month on electricity. They focused their presentation around the Tiered pricing system. They KNEW that a law had been passed that put all new customers of solar energy in a NEM based pricing; thus eliminating tiered pricing. Now, after installation I am not saving any money: ZERO. I have reached out to them for 1 month to try and figure out what can be done and they ignore my calls.

My system worked for a month then shut down. Been trying to get any support to have it fixed. No return calls. No support. I will try to wait a little longer for an agent to contact me before I consider legal action.

A terrible company. They ruined my house with water intrusion from their faulty roof. We went to court and I was awarded $10,000. I'm still awaiting payment. They have the worst customer relations and are corrupt!

A lousy company. Taking advantage of people relocate them and don’t pay their earned commissions. Bunch of Liars

High pressure sales tactics that made us feel uncomfortable in our home.