Vivint Smart Home

Name: Vivint Smart Home
Rating: 1.9

1.9

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118 User Reviews

1.9

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118 User Reviews

The Good

The Bad

Bottom Line

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Author: Kaitlyn Short

LAST UPDATED: October 13th, 2023

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

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The Good

Vivint Smart Home Mobile App
High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night.

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone.

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus.

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app.

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera.

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk.

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The Bad

No Online Pricing Information
Professional Installation Only

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee.

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The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information.

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User Reviews

Star Rating

1.9

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118 Reviews

Review Breakdown

5 grade

12%

4 grade

3 grade

2 grade

14%

1 grade

64%

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Verified Customer

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Edythe N Blackwell Grayson, GA

I had no idea that the young lady put batteries in the doors. It said that the batteries are low. I figured it out and took the batteries out and went to the battery + store. I bought new ones and installed it. It still read low. I took the battery out and went back they tested it and it was fine. It takes pictures and then you can no see the picture later. I did better with my old system. The installer didn't give a good explanation about how the new system that she installed. I am older and I had to figure out what to do. If it worked properly then I would have given it a better grade. I did call customer service, however I ended up having to call back cause the thing was offline. It's just a lot.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Kathleen Poirier Concord, NC

Salesman did not follow through on our request to have original thermostats put back; installation of a keypad in the master bedroom was sloppy leaving a hole. Asked that it be fixed with a previous review provided, no one followed through and fixed the hole. Backyard camera keeps sending alerts when a bug or bird flies by or if it's raining. Also, unit that's plugged in for this camera keeps switching from blue to red to blue. The same unit in the garage does not do this. Cannot program thermostat installed to switch from sleep temp to wake-up temp at a specific time (our original thermostats had that feature; again they were not put back as requested)

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback , Kathleen. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Margie Beth Fox Amarillo, TX

Equipment works ok. Customer Service not the best. Was not informed that a loan would be taken out at the bank for the equipment. It was my understanding that we would be renting the equipment from Vivint. Now that we would like to discontinue our services with Vivint, that is not possible due to the bank loan we only recently discovered. We were never even given the option to purchase the equipment outright. Not a good judgement call on the part of the seller.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Margie. We appreciate your honesty about your experience with customer service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Misty Barnes Kingsland, GA

Never recieved the DVR I was told I could get to fix the ongoing pauses in the videos my systems keeps going offline and when I go to see who is at my house live the lag is so bad by the time I see whats going on the person is gone. The system freezes quite a bit when you go to look from your phone wish the quality was what I was told it was not sure what you can do to fix this problem.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Misty. We appreciate your honesty about your experience with  your DVR and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Joe Stump Evans, CO

The cameras don’t work majority of the time. They are constantly going off when no one is even around. They forget where the place shipped packages to them, and harass you for 4 months saying you owe a huge bill because you didn’t return items. Then they find it and offer you a lazy $15 off for a month for them harassing you for several months. Then they lie about giving you items for free because they don’t put it in the system. So you get played.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Joe. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Tony Gonzalez North Ridgeville, OH

after 2 hrs on the phone to set up my new main box it still didn't work my cameras are unable to playback mode. I'm still unable to open my garage from my mobile device. After talking to a supervisor they wanted to charge me to have a tech come out and fix my equipment and getting it working. I haven't received a return phone call and my equipment still does not work

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Tony. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Arturo Garcia-Camacho McAllen, TX

As far the equipment is concern I have some issues with the wifi. You sent me a new router but I am not sure is working. Instead, you should offer fixing the problem in house. I am also upset because when I signed in with you been referred by my wife, I was told that I would get a credit for 200.00 for me and other 200 for my wife for the referral.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Arturo. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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BeLinda DeVore Lees Summit, MO

They were not upfront at all about costs. When I tried to get breakdown, I was told one thing from one representative, then another thing by a different representative. Customer service was awful. I’d be told they were doing one thing, then follow up and be told another thing by someone else.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback BeLinda. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Gary Koveleski Erie, CO

Faulty devices with poor customer service when experiencing issues. When I called back to remedy a problem I have to go through the same script to explain the problem again. Now they are asking to climb a ladder to reset the faulty camera or I can pay for a technician to repair the problem.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Gary. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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LeRoy Bergstrom North Bend, WA

Lack of customer focus to meet my needs. Representatives and technicians focused more on installing there products then meeting their customers needs. For more specific information about my experience you would have to visit my residence.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback , LeRoy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Sanyah Gee Stone Mountain, GA

Poor customer service, and when installing I was not told that my old sensor would be used and not covered. I had to pay for a new sensor and it has yet to arrive, i have already had to replace the battery’s on 2 sensor that where installed less than a year ago

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Sanyah. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Matthew Leal Allen, TX

The app used to work fine, but recent updates have rendered it almost useless. You can't view live stream on the cams, you can't change the mode of the thermostats, and there are times that the garage door opener doesn't work. What is the point of having a state of the art security system that doesn't work?

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Wendy Villarreal McAllen, TX

Do not like that I was not provided with all the information needed to make the decision to keep my service. I told my payments and monitoring fee will remain the same after changes were made; however, my fee changed and am stuck with company. Worst company and customer service given since the selecting company

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Wendy. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Caitlin Crocker Tuscaloosa, AL

Terrible. People who did ‚Äúinstallations‚Äù were very rude and unprofessional. Let‚Äôs holes in my wall and said ‚Äúyou can patch it with putty.‚Äù Didn't ever install monitor on the wall or get a sign for my yard. Nest doesn‚Äôt work properly.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Caitlin . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Dario nuhanovic Jacksonville, FL

Terrible installation choices , sensor is pointing at window so the motion is activated by cars , completely skips people walking in front of the sensor , I find the camera sub par compared to make smart cameras I have used like circle camera, ring camera, Amazon cameras, and more.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Dario. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Eunice Morales Lansdowne, PA

Horrible. It always takes forever to connect with someone and when I finally do, they still can‚Äôt help. I‚Äôve been on the phone with them for over an hour everytime I call. It‚Äôs ridiculous. All that time for them to tell me someone is going to reach out to me!

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Eunice. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Jose Madera, CA

Worst customer service ever I have not recieved all my equipment and I canceled in February and am still being charged. Worst alarm company ever. Get put on hold for hours and nothing ever gets solved.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jose. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ryan Jackson Oroville, CA

Customer service sucks. They can’t seem to figure out the problem we have with our cameras, they keep telling us it’s fine so as soon as our payment contract is up I will be dropping your service.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Ryan. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Zachary Just Uniontown, PA

Terrible. The person that sold us the Vivint was dishonest and lied about a number of things. We are now stuck in contract at a price that was not the given to us. I would never recommend Vivint to anyone.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Zachery. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Kim Leesburg, VA

I don't like anything about it! The customer service farmed out to other countries and the equipment not working after repeatedly calling to have to have fixed. The hours spent on the phone trying to get assistance

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Kim. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Juan Camacho Lancaster, CA

Don't like that my camera doesn't advise my phone all the time. Nor does it whistle when I pass by. They broke into my truck wich was parked right under the camera and I didn't get notified

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Juan. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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laura Fairbanks, AK

I was lied to, and unable to get the video that would put my ex in jail for stalking and assault. the system fails to record, customer service is nonexistent. horrible experience.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Laura. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Tiffany Mobile, AL

Awful experience starting from the pushy and disrespectful sales rep. Customer service unprofessional and rude. I will have to tell everyone about the worst experience I ever had in life.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with our customer service and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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may soe San Francisco, CA

I got scammed by Vivint sale man name Blake M. He told me to do trial 1 month then after one month, I can cancel if I don't like it. So I try to cancel and he is not responding. Even customer service could not reach out to him.. When I called customer service they said too late to cancel .. Now I am stuck with 60 months contract that I don't want to do. If you want to cancel you will have to pay 30 months for early cancellation. I pretty sure most people stick with Vivint is not because of theyvlike it..it is because of they got scammed and stuck with 60 months contract. I will tell all my frds, everybody I know and please passed this to everyone.

2 years ago

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Marcie M Apopka, FL

From the moment I got the system the thermostat never worked right I spent 72 hours without AC because their thermostat blew out my condenser in my AC unit they were unwilling to send somebody out the next day to look at it I spent 72 hours without AC I can’t do that they gave me credit but that doesn’t do me any good they were finally able to get somebody out and he replaced it he said it’s the AC units company problem I called them out they said it had blown because it was the wrong part, so I am stuck paying for a part for my AC unit that this company’s thermostat blew out they will not let me out of my contract they are horrible. I will never use them again

4 years ago

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Robinson Hernandez Miami, FL

Sales representative mislead with products company haven’t offer over a year even do it is in the company website and sales representative sales display. Original appointment reschedule by sales representative with not my consent which then the technicians arrive 3 hours late and then left my house at 12am with a incomplete installation . Then I was told I have to reaschdule to complete installation for the following weekend which it is out of the question since leaving town on vacation and house not protected. Will not recommended this company poor customer service, deceptive sales practice. I also was advice of no contract but upon reading fine print I discover a 5 year contract.

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback Robinson. We understand your frustration and would like to see how we can assist you. Please call us in with us 24/7 so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Greg Douglas Tulare, CA

We have had their equipment and monitoring for 42 months. Recently I had an issue and they needed a technician to come out and go through my system. after three failed attempts and many lost hrs. You know what. I am going to cut this short, they have lied to me, made promises they haven’t kept, duped my wife into extending our contract, still haven’t gotten a tech to come out to fix the issue,. I’m pissed and would switch if I wasn’t still under contract, actually I may buy out the contract and switch anyways. I would not recommend this company at all. Again, I would not and never will recommend this company to anyone. The customer service is unforgivably horrible. Lots of so sorry’s but No action.

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback Greg. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Jamey Montgomery

My wife and I have been Vivint customers from 2012 until tonight. We have referred them to many people and have never really encountered a problem until tonight. We are moving my elderly mother in with us and were in the process of canceling her account when the operator told her that she would need to pay $800.00 to cancel her 5 year agreement. She had another option to try and sell her equipment to another poor soul and have them take over the remaining time left. Funny thing is the contract we have a copy of says 24 months and should be about to expire. I called vivint tonight on my moms behalf and tried to reason with them. I asked why would every other person we referred, along with us be offered a 24 month package and then try to screw over an elderly widow with a five year contract? They didn't have a good answer. They gave me three different expiration dates during the duration of my call but none of them matched what was on her written contract. So to make things easier I had them look up my account and had them verify that my contract was up. They did. I told them to cancel my contract and that we would move my mother's service over. Easy right? Nope! They were willing to do this but wanted to charge $100 to send a technician out to move her equipment. I explained that wasn't necessary because we already had it hooked up. They said that he still had to come out and change the name over. I laughed because they can talk to you through the system, they can turn your alarm off from their office, but they cannot change the name on the bill without coming out???? I did not agree with the charge, canceled my membership, and told them to please charge my mom the $800. I am going to pursue this ridiculousness with all that I have. This is a total joke of a company, full of crooks and unethical selling tactics. I'm sending my contract to my attorney the first time I am contacted about this charge. I promised the salesperson on the phone that I would be as vocal as possible to every ear I could find and let people know what this company is all about. Here's to the beginning of a long night. I've just begun. #vivintsmarthome

8 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jamey. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Maria Latta, SC

The equipment is cheap and overpriced, my monitor doesn't work with the doorbell it has a delay in it I would not recommend Vivint to any friends or family

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Maria. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Amira Lindbloom Marysville, CA

We were lied to, told we had 30 days to change our mind and it was actually three. System doesn‚Äôt work half the time and tech support is horrible.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Amira . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Mari Ceryl Sarsoza Ottawa, ON

Customer service in the Philippines is socks, seems like they don't know what their doing or they don't do their job properly. They don't give you a last name of the person you spoke too. It says to protect thier identity. And they keep passing me to different person. It's very frustratin and waiting for longer period of minutes, one person cut off the line and did not call back. How can you make things right with this person and complain. Anyway. Hopefully my problem will be solved. I will see next month if they did their job properly. Maria From Ontario Canada

1 year ago

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Dilly Helotes, TX

Had VIVINT Smart Home for just over 1 year. Billing issues from the start! I was being billed "monthly" for equipment I paid for upfront. Equipment failure issues: from the Panel, the doorbell camera the driveway camera. requiring rebooting the system to updating the App. "Inconvenience Credits" offered screwed up the billing process. Billing by mail arrived AFTER the due date. When the home panel image "froze" this week. I'd had it! Then it took 4 customer reps plus a "Customer Loyalty" (at their insistence) before I could cancel my service.

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback Dilly. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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HoustonBreezy Cypress, TX

We had this system for almost a year and it never really worked ever! Meaning there was always an issue with one camera at any given time! Finally, they removed the equipment and we are searching for a new system! The customer service is 50/50 depending who you get, and they were either amazing or horrible! Great idea but it would have to work 100 % of the time for me to be happy!

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback HoustonBreezy. We appreciate your honesty about your experience with Vivint Smart Home and would love to assist you in the future should you ever choose to secure your home with Vivint again.

Jul. 15th, 2020

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ARM Columbus, GA

The overall system is great but I was not billed what was given to me on the phone. The customer service is horrible when trying to resolve issues. They did not install all equipment I signed for as well as what I was paying for due to the weather that day. The technician stated he would come back but never did. I took off of work to meet them to install and they were 5 hours late. The experience with them was horrible.

7 years ago

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Verified Customer

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Isabella Vittoria Lopez Yakima, WA

The worst company for security period extremely unprofessional installers and supervisor I strongly do NOT RECOMMEND THIS COMPANY!

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Isabella. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Kathleen Neeley Colorado Springs, CO

Alarm is set off constantly by the wind. Customer service is a joke! I pay $41.00 a month for a useless system. I don’t bother to even turn it on.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Kathleen. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Katherine Smith Orange, TX

The cameras do not work and it takes to long to get help. I have just given up and I am paying monthly for devices that do not help at all.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Katherine. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Megan Clines Bellevue, NE

Terrible customer service. Would not work with me to end my account. Sneaky contract. Sales rep wouldn't call me back after he made the sale.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Megan. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Rahul Verma Augusta, GA

They lie to get you into a 5 year contract and only give you 3 days to cancel before you can‚Äôt do anything about it.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Rahul . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jermaine laboo Jacksonville, FL

Don‚Äôt get nothin from Vivint they will have u stuck with a bill and don‚Äôt even service they equipment u paying for

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jermaine. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Sonia Felix Virginia Beach, VA

Dont do it. They charge you for everything. They even charge you for having a technician come out to repair their faulty equipment. You are expected to fix it yourself while on the phone with them for 3 hours. I can give you so many more, examples, but no time. Sad, to say, i have my attorneys working on getting me out this contract.

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback Sonia. We understand your frustration and would like to see how we can assist you. Please call us in with us 24/7 so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Vickie Nicholasville, KY

Agent was not truthful in his sell of the service and equipment. I would never recommend this company to anyone...

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Vickie. We appreciate your honesty about your experience with  the agent and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Chris Smith Marysville, CA

They are horrible, sold me a system that doesn't work for my home then said they would refund me and never did.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Chris. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Kyle

Horrible. Long response time from the alarm Center, fire dept arrived while I was on hold to report false alarm

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Kyle. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Lynda

Commucations sucks and they lie take thing out your account they not suppose for someone elses services

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback Lynda. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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thomas hilton Tallahassee, FL

This has been a terrible experience from the beginning. I can't say anything good about vivint. Every day that goes by, I regret my decision to give this shady company my hard earned money.

3 years ago

Reply from Vivint Smart Home

That doesn’t sound good, Thomas! We’re so sorry that you haven’t had a good experience yet. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved. Thank you for your feedback!

May. 2nd, 2021

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Tiffany Tempe, AZ

Horrible experience. Not only did i feel like i was bait and switched but come find out i was told i could cancel my contract at anytime with no penalty but i went to cancel when the price randomly went up and found out im stuck in a 5 year term if i cancel its with penalties. DO NOT TRUST THIS COMPANY!!!!

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback Tiffany. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Daniel Burlingame Choctaw, OK

Terrible service. The sales representative mislead us into signing a service contract.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Daniel. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Zackery Mclaney Hartford, AL

The camera quality is horrible, the doorbell camera is already damaged from just nature.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Zackery. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Shelly Butrymoicz Rogers, AR

App rarely works, overpriced, customer service sucks, wish I never put on house.

4 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Shelly. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021