Name: Vivint Smart Home
Rating: 1.9

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Verified Customer

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Maria Latta, SC

The equipment is cheap and overpriced, my monitor doesn't work with the doorbell it has a delay in it I would not recommend Vivint to any friends or family

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Maria. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Amira Lindbloom Marysville, CA

We were lied to, told we had 30 days to change our mind and it was actually three. System doesn‚Äôt work half the time and tech support is horrible.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Amira . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Mari Ceryl Sarsoza Ottawa, ON

Customer service in the Philippines is socks, seems like they don't know what their doing or they don't do their job properly. They don't give you a last name of the person you spoke too. It says to protect thier identity. And they keep passing me to different person. It's very frustratin and waiting for longer period of minutes, one person cut off the line and did not call back. How can you make things right with this person and complain. Anyway. Hopefully my problem will be solved. I will see next month if they did their job properly. Maria From Ontario Canada

1 year ago

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Madelyn Gulfport, MS

We have Vivint and love it. I really love that I can log in from anywhere to view our cameras. I definitely feel much safer with it!

4 years ago

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Dilly Helotes, TX

Had VIVINT Smart Home for just over 1 year. Billing issues from the start! I was being billed "monthly" for equipment I paid for upfront. Equipment failure issues: from the Panel, the doorbell camera the driveway camera. requiring rebooting the system to updating the App. "Inconvenience Credits" offered screwed up the billing process. Billing by mail arrived AFTER the due date. When the home panel image "froze" this week. I'd had it! Then it took 4 customer reps plus a "Customer Loyalty" (at their insistence) before I could cancel my service.

5 years ago

Reply from Vivint Smart Home

Thank you for your feedback Dilly. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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HoustonBreezy Cypress, TX

We had this system for almost a year and it never really worked ever! Meaning there was always an issue with one camera at any given time! Finally, they removed the equipment and we are searching for a new system! The customer service is 50/50 depending who you get, and they were either amazing or horrible! Great idea but it would have to work 100 % of the time for me to be happy!

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback HoustonBreezy. We appreciate your honesty about your experience with Vivint Smart Home and would love to assist you in the future should you ever choose to secure your home with Vivint again.

Jul. 15th, 2020

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ARM Columbus, GA

The overall system is great but I was not billed what was given to me on the phone. The customer service is horrible when trying to resolve issues. They did not install all equipment I signed for as well as what I was paying for due to the weather that day. The technician stated he would come back but never did. I took off of work to meet them to install and they were 5 hours late. The experience with them was horrible.

7 years ago

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Adam Labrum ,

For the price, Vivint Smart Home is one of the best overall smarthome and security systems a person can buy. Very easy to use, but the technology is unmatched.

3 years ago

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Dre35 West Valley City, UT

Great customer service, and great equipment. Sales people were kind and good to work with. bit on the pricey side, but I guess you get what you pay for. Great product with customer service that is there for you.

4 years ago

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Easton Bingham Pleasant Grove, UT

Vivint is aight. I haven’t had too many bad experiences, but I’ve talked to a lot of people that have. It seems like you’re either a lucky one and don’t have any issues, or you get the short end of the stick and you have lots of them. Not really an in between. Customer Service is great though.

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Easton! We're happy to hear that you've had a positive experience with Vivint so far. If you ever need help with anything, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Verified Customer

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Gordon Werner Plano, TX

Way too costly to start up with their equipment. Constant false notifications of devices having dead batteries!

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Gordon. We appreciate your honesty about your experience with  the false notifications and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Kathleen Neeley Colorado Springs, CO

Alarm is set off constantly by the wind. Customer service is a joke! I pay $41.00 a month for a useless system. I don’t bother to even turn it on.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Kathleen. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Isabella Vittoria Lopez Yakima, WA

The worst company for security period extremely unprofessional installers and supervisor I strongly do NOT RECOMMEND THIS COMPANY!

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Isabella. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Katherine Smith Orange, TX

The cameras do not work and it takes to long to get help. I have just given up and I am paying monthly for devices that do not help at all.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Katherine. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Megan Clines Bellevue, NE

Terrible customer service. Would not work with me to end my account. Sneaky contract. Sales rep wouldn't call me back after he made the sale.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Megan. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Rahul Verma Augusta, GA

They lie to get you into a 5 year contract and only give you 3 days to cancel before you can‚Äôt do anything about it.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Rahul . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Karen Young Brownsville, TX

Overpriced. Unable to use devices if you terminate monitoring. Slow connectivity. Lazy and poor installation.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Jermaine laboo Jacksonville, FL

Don‚Äôt get nothin from Vivint they will have u stuck with a bill and don‚Äôt even service they equipment u paying for

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jermaine. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Sonia Felix Virginia Beach, VA

Dont do it. They charge you for everything. They even charge you for having a technician come out to repair their faulty equipment. You are expected to fix it yourself while on the phone with them for 3 hours. I can give you so many more, examples, but no time. Sad, to say, i have my attorneys working on getting me out this contract.

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback Sonia. We understand your frustration and would like to see how we can assist you. Please call us in with us 24/7 so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Kaylene Finch Provo, UT

I loved having a smart home that controlled my lights and thermostat, but it was pretty unreliable and broke three times in the 10 months I lived with it.

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Vickie Nicholasville, KY

Agent was not truthful in his sell of the service and equipment. I would never recommend this company to anyone...

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Vickie. We appreciate your honesty about your experience with  the agent and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Stephanie Clearfield, UT

Phone app sucks I can never get it to load the cameras when I get a notice

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Stephanie. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Chris Smith Marysville, CA

They are horrible, sold me a system that doesn't work for my home then said they would refund me and never did.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Chris. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Queana Kruse Killeen, TX

Does not record everything, time frame always missing recording throughout the day

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Queana. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Kyle

Horrible. Long response time from the alarm Center, fire dept arrived while I was on hold to report false alarm

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Kyle. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Lynda

Commucations sucks and they lie take thing out your account they not suppose for someone elses services

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Lynda. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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George Hopson IV Knoxville, TN

They provides safety and comfort to my home. The doorbell and cameras let's me see everything.

1 year ago

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thomas hilton Tallahassee, FL

This has been a terrible experience from the beginning. I can't say anything good about vivint. Every day that goes by, I regret my decision to give this shady company my hard earned money.

3 years ago

Reply from Vivint Smart Home

That doesn’t sound good, Thomas! We’re so sorry that you haven’t had a good experience yet. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved. Thank you for your feedback!

May. 2nd, 2021

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Chris North Kingstown, RI

Good from top to bottom. All the stuff works as planned and I'm happy. Thanks guys

7 years ago

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Amanda Fairbanks Payson, UT

Love our Vivint smart home and all the ease it is to use the app and love that I know my family is safe!

3 years ago

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Daniel Snow Redmond, WA

Vivint products are probably not quite as good as their competitors, but the complete installation and set up is a big value add.

3 years ago

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Tagg Ogden, UT

Vivint Smart home is a good product that allows you to control your home and feel safe. It is easy to use although the cost is a little high.

4 years ago

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Kim Young Little Rock, AR

We have had Vivint Smart Home for several years. It is extremely user-friendly and has great customer support.

4 years ago

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Jolene Pleasant Grove, UT

Lots of product options. Pretty much anything your home needs for safety and home automation. Customer service tries so hard to help!

4 years ago

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Tiffany Tempe, AZ

Horrible experience. Not only did i feel like i was bait and switched but come find out i was told i could cancel my contract at anytime with no penalty but i went to cancel when the price randomly went up and found out im stuck in a 5 year term if i cancel its with penalties. DO NOT TRUST THIS COMPANY!!!!

5 years ago

Reply from Vivint Smart Home

Thank you for your feedback Tiffany. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Daniel Burlingame Choctaw, OK

Terrible service. The sales representative mislead us into signing a service contract.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Daniel. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Zackery Mclaney Hartford, AL

The camera quality is horrible, the doorbell camera is already damaged from just nature.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Zackery. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Shelly Butrymoicz Rogers, AR

App rarely works, overpriced, customer service sucks, wish I never put on house.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Shelly. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Tracy Henderson, NV

TERRIBLE CUSOTMER SERVICE, VIVENT IS A BIG UPSALE JOB & LACKS THE FAIR FOLLOW THROUHG

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Tracy. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Larry Bales Battle Creek, MI

Not internet or phone for over 1 year NEVER ONE CALL TO SAY IS THERE SOMETHING WRONG.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Larry. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Arturo Rodriguez Fairfield, CA

I'm supossed to pay $ 26.47 a month and I get a charge of $26.47 plus $37.64 a month.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Arturo. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Steve Walker Kansas City, MO

It has never worked. I've had service tech out but always get message"dvr unavailable".

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Steve. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Susan Foreman New Bern, NC

Never received yard signs interior wiring hideous don't know how to arm system

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Susan. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Anthony Barragan Midway, GA

Horrible. Was told install wouldn't cause permanent damage to the home, not true.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Anthony . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Elias Columbus, OH

Costomercare are not good I called so many times and they never had solutions to my petitions.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Elias. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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LeaAda Marshall Washington, DC

I’ve had Vivint for years and absolutely love the service.

6 years ago

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Shayla Aurora, CO

System is very delayed and our door randomly locks on its own.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Shayla. We appreciate your honesty about your experience with  the delay and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Edgar Chavez Simpsonville, SC

The app is horrible, I like the camera quality

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Edgar. We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Rob Sampson

This company has the worst customer care I have ever experienced.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Rob. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Deborah Cox San Leandro, CA

Hard to get customer service to be able to understand my issue

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Deborah. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021