Vivint Smart Home

Name: Vivint Smart Home
Rating: 1.9

1.9

star star star_border star_border star_border

118 User Reviews

1.9

star star star_border star_border star_border

118 User Reviews

The Good

The Bad

Bottom Line

Reviews

Write a Review

LAST UPDATED: October 13th, 2023

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

Top Ranked Companies

Nest

4.6

star star star star star_half

(54)

View Profile View Profile

Home8

3.8

star star star star star_border

(18)

View Profile View Profile

ADT Pulse

2.3

star star star_half star_border star_border

(10)

View Profile View Profile

thumb_up

The Good

Vivint Smart Home Mobile App
High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night.

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone.

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus.

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app.

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera.

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk.

thumb_down

The Bad

No Online Pricing Information
Professional Installation Only

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee.

gavel

The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

1.9

star star star_border star_border star_border

118 Reviews

Review Breakdown

5 grade

12%

4 grade

3 grade

2 grade

14%

1 grade

64%

Sentiment Criteria

Value

star star star_border star_border star_border

Quality

star star star_border star_border star_border

Service

star star star_border star_border star_border

Trustworthiness

star star star_border star_border star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

check_circle

Verified Customer

star star star star_border star_border

Josh Lipsey Mount Washington, KY

I like what the system is designed to do. I dont like the fact that I'm continuing to have issues with Vivint's smart hub tablet. Also I had a nest thermostat purchased through them and installed. It failed this spring and I spent 90+ minutes on the phone with customer service for them only to tell me that I have to go through nest to get it replaced because they no longer use or support the nest thermostats they had sold me when I got the system installed

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Josh. We appreciate your honesty about your experience with  your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Edythe N Blackwell Grayson, GA

I had no idea that the young lady put batteries in the doors. It said that the batteries are low. I figured it out and took the batteries out and went to the battery + store. I bought new ones and installed it. It still read low. I took the battery out and went back they tested it and it was fine. It takes pictures and then you can no see the picture later. I did better with my old system. The installer didn't give a good explanation about how the new system that she installed. I am older and I had to figure out what to do. If it worked properly then I would have given it a better grade. I did call customer service, however I ended up having to call back cause the thing was offline. It's just a lot.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William “Bill” Shaw Lexington, KY

We have had a major problem with our Heating & Air due to the Vivint thermostat being wired incorrectly. We couldn’t get much heat during the winter and it ran as “Emergency” heat and doubled our electric bill. We are waiting on someone to call regarding the situation. Customer service in The Philippines said someone would call, but no one has called.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback William. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathleen Poirier Concord, NC

Salesman did not follow through on our request to have original thermostats put back; installation of a keypad in the master bedroom was sloppy leaving a hole. Asked that it be fixed with a previous review provided, no one followed through and fixed the hole. Backyard camera keeps sending alerts when a bug or bird flies by or if it's raining. Also, unit that's plugged in for this camera keeps switching from blue to red to blue. The same unit in the garage does not do this. Cannot program thermostat installed to switch from sleep temp to wake-up temp at a specific time (our original thermostats had that feature; again they were not put back as requested)

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback , Kathleen. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Victor Fortner West Jordan, UT

My thermostat is disconnected from my panel and runs my heater poorly my front room motion detector is not working I called a support member and just got the run around as far as I'm concerned I wouldn't recommend your service.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Victor. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Margie Beth Fox Amarillo, TX

Equipment works ok. Customer Service not the best. Was not informed that a loan would be taken out at the bank for the equipment. It was my understanding that we would be renting the equipment from Vivint. Now that we would like to discontinue our services with Vivint, that is not possible due to the bank loan we only recently discovered. We were never even given the option to purchase the equipment outright. Not a good judgement call on the part of the seller.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Margie. We appreciate your honesty about your experience with customer service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Misty Barnes Kingsland, GA

Never recieved the DVR I was told I could get to fix the ongoing pauses in the videos my systems keeps going offline and when I go to see who is at my house live the lag is so bad by the time I see whats going on the person is gone. The system freezes quite a bit when you go to look from your phone wish the quality was what I was told it was not sure what you can do to fix this problem.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Misty. We appreciate your honesty about your experience with  your DVR and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Maurice Graham Benton Harbor, MI

I do not Like that it keeps going offline also we have it set to for the door bell to speak when someone out their or rang bell also the bell works when it wants to we have not had it a year and had to replace the motion battery

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Maurice. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Nichole Giddens Lubbock, TX

Garage door sensor keeps falling of & breaks. I had numerous calls with customer service in the past & a new one was shipped out. This time, I'm frustrated & don't feel like dealing with customer service. Equipment needs to be installed initially with more than double sided tape!

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Nichole. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carrie Melton Layton, UT

The cameras were placed in such a way that there are blind spots. The cameras are not as nice as the demo led me to believe they would be. I cannot hear the doorbell unless I am in the room next to the door. The technician disconnected my old door bell and removed parts from it, so I cannot switch back.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Carrie. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony Gonzalez North Ridgeville, OH

after 2 hrs on the phone to set up my new main box it still didn't work my cameras are unable to playback mode. I'm still unable to open my garage from my mobile device. After talking to a supervisor they wanted to charge me to have a tech come out and fix my equipment and getting it working. I haven't received a return phone call and my equipment still does not work

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Tony. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Stump Evans, CO

The cameras don’t work majority of the time. They are constantly going off when no one is even around. They forget where the place shipped packages to them, and harass you for 4 months saying you owe a huge bill because you didn’t return items. Then they find it and offer you a lazy $15 off for a month for them harassing you for several months. Then they lie about giving you items for free because they don’t put it in the system. So you get played.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Joe. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Arturo Garcia-Camacho McAllen, TX

As far the equipment is concern I have some issues with the wifi. You sent me a new router but I am not sure is working. Instead, you should offer fixing the problem in house. I am also upset because when I signed in with you been referred by my wife, I was told that I would get a credit for 200.00 for me and other 200 for my wife for the referral.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Arturo. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

star star star star star_border

Dan Rowlett, TX

Vivint has had incredible customer service over the last two years of our contract. We have loved their home automation and security services. Whenever an issue has come up, they have sent a technician to fix it at no additional cost to us. Although they may be a little more expensive than some competitors, the service we have received has been worth the price.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Koveleski Erie, CO

Faulty devices with poor customer service when experiencing issues. When I called back to remedy a problem I have to go through the same script to explain the problem again. Now they are asking to climb a ladder to reset the faulty camera or I can pay for a technician to repair the problem.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Gary. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Donald Pack Port Allen, LA

Problems with system. Installation was not engineered around house side and the correct placement of components to help cameras a modern communicate with each other. Have to reboot on a regular basis.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Donald. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

BeLinda DeVore Lees Summit, MO

They were not upfront at all about costs. When I tried to get breakdown, I was told one thing from one representative, then another thing by a different representative. Customer service was awful. I’d be told they were doing one thing, then follow up and be told another thing by someone else.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback BeLinda. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Chuck Brown Cleburne, TX

Dont like how long it takes it to update a video when it goes of it gives people too much time for people to get away and when we are in the yard through the day it goes off every few min

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Chuck. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

LeRoy Bergstrom North Bend, WA

Lack of customer focus to meet my needs. Representatives and technicians focused more on installing there products then meeting their customers needs. For more specific information about my experience you would have to visit my residence.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback , LeRoy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sanyah Gee Stone Mountain, GA

Poor customer service, and when installing I was not told that my old sensor would be used and not covered. I had to pay for a new sensor and it has yet to arrive, i have already had to replace the battery’s on 2 sensor that where installed less than a year ago

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Sanyah. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Leal Allen, TX

The app used to work fine, but recent updates have rendered it almost useless. You can't view live stream on the cams, you can't change the mode of the thermostats, and there are times that the garage door opener doesn't work. What is the point of having a state of the art security system that doesn't work?

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Wendy Villarreal McAllen, TX

Do not like that I was not provided with all the information needed to make the decision to keep my service. I told my payments and monitoring fee will remain the same after changes were made; however, my fee changed and am stuck with company. Worst company and customer service given since the selecting company

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Wendy. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Bismarck, ND

The sales person who came to my door was not honest with me. I signed a five year contract and that was disappointing but the system is easy to use and customer service answers my calls promptly.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Caitlin Crocker Tuscaloosa, AL

Terrible. People who did ‚Äúinstallations‚Äù were very rude and unprofessional. Let‚Äôs holes in my wall and said ‚Äúyou can patch it with putty.‚Äù Didn't ever install monitor on the wall or get a sign for my yard. Nest doesn‚Äôt work properly.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Caitlin . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dario nuhanovic Jacksonville, FL

Terrible installation choices , sensor is pointing at window so the motion is activated by cars , completely skips people walking in front of the sensor , I find the camera sub par compared to make smart cameras I have used like circle camera, ring camera, Amazon cameras, and more.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Dario. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eunice Morales Lansdowne, PA

Horrible. It always takes forever to connect with someone and when I finally do, they still can‚Äôt help. I‚Äôve been on the phone with them for over an hour everytime I call. It‚Äôs ridiculous. All that time for them to tell me someone is going to reach out to me!

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Eunice. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

star star star star star_border

Fred Frontino Mesa, AZ

I bought a Vivint smart home security system a few years ago. I liked the equipment and the ease of use but felt their monitoring was over priced. I still have the equipment and it works great, but I no longer pay for monitoring.

3 years ago

star star star_border star_border star_border

Simmonds Staten Island, NY

I had a pre existing system in a house I purchasrd. I wanted to use Vivint and reactivate the system. I was impressed that the upgrade was done the same day I signed on( they came that evening). However, I wasn’t given a book or steps to become comfortable with the system. Since I didn’t have WiFi I was told that I wouldn’t have camera access until I have WiFi. I would have to connect the power box with the internet. There wasn’t any possibility for the technicians to come back and ensure the proper function and operation. The company required a credit check to be approved for the system. If you experience a problem you have to go online and wait for a chat with a rep. You can’t buy additional sensors after you sign the contract. That has to be built into the contract. So you would have to redo the contract adding that. So far poor customer support considering the monthly cost and the fact you have a contract.

5 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Simmonds. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

star star star star star

S. Sandy Baltimore, MD

This is my smart home. I was away and they contacted me about a fire alarm going off at my home. I was in the Caribbean and got that call. . I was greatly surprised and hugely great full. Thanks Vivint!

6 years ago

star star star star star_border

Paxon Fischer Herriman, UT

System works well, most of the time. Their integrations with Google Home could be significantly improved. Sometimes we get phantom notifications for things like open doors when in fact it's open. I wouldn't generally recommend for apartments.

7 years ago

star star star star star

Rebecca Hollinger

We just purchased their home system and everything went great. We were told all information up front and if you buy the system through Best buy you don't have a contract you are stuck with.

7 years ago

star star star star star

Anne Sainsbury Salt Lake City, UT

Amazing. I love that whenever someone goes out the door I get a notice. I love that when someone is lurking in front of my house I get a notice on my phone. I love how I can speak through my phone to my outside cameras and warn someone off (or just tell my kids to come inside!)

3 years ago

star star star star star

Emily Alpine, UT

We have loved our Smart home set up - the App is easy to navigate and always runs smoothly. The installation was done professionally and thoroughly. We feel well protected and haven’t had any connectivity issues at all. We do wish we could get their new black sign though.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jose Madera, CA

Worst customer service ever I have not recieved all my equipment and I canceled in February and am still being charged. Worst alarm company ever. Get put on hold for hours and nothing ever gets solved.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jose. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Jackson Oroville, CA

Customer service sucks. They can’t seem to figure out the problem we have with our cameras, they keep telling us it’s fine so as soon as our payment contract is up I will be dropping your service.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Ryan. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Zachary Just Uniontown, PA

Terrible. The person that sold us the Vivint was dishonest and lied about a number of things. We are now stuck in contract at a price that was not the given to us. I would never recommend Vivint to anyone.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Zachery. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Leesburg, VA

I don't like anything about it! The customer service farmed out to other countries and the equipment not working after repeatedly calling to have to have fixed. The hours spent on the phone trying to get assistance

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Kim. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Juan Camacho Lancaster, CA

Don't like that my camera doesn't advise my phone all the time. Nor does it whistle when I pass by. They broke into my truck wich was parked right under the camera and I didn't get notified

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Juan. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

laura Fairbanks, AK

I was lied to, and unable to get the video that would put my ex in jail for stalking and assault. the system fails to record, customer service is nonexistent. horrible experience.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Laura. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany Mobile, AL

Awful experience starting from the pushy and disrespectful sales rep. Customer service unprofessional and rude. I will have to tell everyone about the worst experience I ever had in life.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with our customer service and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

star star_border star_border star_border star_border

may soe San Francisco, CA

I got scammed by Vivint sale man name Blake M. He told me to do trial 1 month then after one month, I can cancel if I don't like it. So I try to cancel and he is not responding. Even customer service could not reach out to him.. When I called customer service they said too late to cancel .. Now I am stuck with 60 months contract that I don't want to do. If you want to cancel you will have to pay 30 months for early cancellation. I pretty sure most people stick with Vivint is not because of theyvlike it..it is because of they got scammed and stuck with 60 months contract. I will tell all my frds, everybody I know and please passed this to everyone.

2 years ago

star star_border star_border star_border star_border

Marcie M Apopka, FL

From the moment I got the system the thermostat never worked right I spent 72 hours without AC because their thermostat blew out my condenser in my AC unit they were unwilling to send somebody out the next day to look at it I spent 72 hours without AC I can’t do that they gave me credit but that doesn’t do me any good they were finally able to get somebody out and he replaced it he said it’s the AC units company problem I called them out they said it had blown because it was the wrong part, so I am stuck paying for a part for my AC unit that this company’s thermostat blew out they will not let me out of my contract they are horrible. I will never use them again

3 years ago

star star star_border star_border star_border

Hector Espinosa Miami, FL

Don't believe it they're great to charge you there are great to sell you they are terrible customer supprort. I've had multiple issues and I have any even had the system for a year they've had to replace in the door twice now the 2nd AC sensor is not working 7 window sensors on working in they yet Have not fixed it. 1 I an appointment with schedule then someone cancel that and now they want me to go through the whole process again and pay $49 a complete rip off because they have record of the hour and a 1/2 I wasted troubleshooting the problem.

5 years ago

star star_border star_border star_border star_border

Robinson Hernandez Miami, FL

Sales representative mislead with products company haven’t offer over a year even do it is in the company website and sales representative sales display. Original appointment reschedule by sales representative with not my consent which then the technicians arrive 3 hours late and then left my house at 12am with a incomplete installation . Then I was told I have to reaschdule to complete installation for the following weekend which it is out of the question since leaving town on vacation and house not protected. Will not recommended this company poor customer service, deceptive sales practice. I also was advice of no contract but upon reading fine print I discover a 5 year contract.

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback Robinson. We understand your frustration and would like to see how we can assist you. Please call us in with us 24/7 so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

star star_border star_border star_border star_border

Greg Douglas Tulare, CA

We have had their equipment and monitoring for 42 months. Recently I had an issue and they needed a technician to come out and go through my system. after three failed attempts and many lost hrs. You know what. I am going to cut this short, they have lied to me, made promises they haven’t kept, duped my wife into extending our contract, still haven’t gotten a tech to come out to fix the issue,. I’m pissed and would switch if I wasn’t still under contract, actually I may buy out the contract and switch anyways. I would not recommend this company at all. Again, I would not and never will recommend this company to anyone. The customer service is unforgivably horrible. Lots of so sorry’s but No action.

6 years ago

Reply from Vivint Smart Home

Thank you for your feedback Greg. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

star star star star star

LStreets

Vivint is an excellent home security system, with total security including cameras, glass breakage monitoring, 24/7 monitoring service, and excellent customer service.

7 years ago

star star_border star_border star_border star_border

Jamey Montgomery

My wife and I have been Vivint customers from 2012 until tonight. We have referred them to many people and have never really encountered a problem until tonight. We are moving my elderly mother in with us and were in the process of canceling her account when the operator told her that she would need to pay $800.00 to cancel her 5 year agreement. She had another option to try and sell her equipment to another poor soul and have them take over the remaining time left. Funny thing is the contract we have a copy of says 24 months and should be about to expire. I called vivint tonight on my moms behalf and tried to reason with them. I asked why would every other person we referred, along with us be offered a 24 month package and then try to screw over an elderly widow with a five year contract? They didn't have a good answer. They gave me three different expiration dates during the duration of my call but none of them matched what was on her written contract. So to make things easier I had them look up my account and had them verify that my contract was up. They did. I told them to cancel my contract and that we would move my mother's service over. Easy right? Nope! They were willing to do this but wanted to charge $100 to send a technician out to move her equipment. I explained that wasn't necessary because we already had it hooked up. They said that he still had to come out and change the name over. I laughed because they can talk to you through the system, they can turn your alarm off from their office, but they cannot change the name on the bill without coming out???? I did not agree with the charge, canceled my membership, and told them to please charge my mom the $800. I am going to pursue this ridiculousness with all that I have. This is a total joke of a company, full of crooks and unethical selling tactics. I'm sending my contract to my attorney the first time I am contacted about this charge. I promised the salesperson on the phone that I would be as vocal as possible to every ear I could find and let people know what this company is all about. Here's to the beginning of a long night. I've just begun. #vivintsmarthome

8 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jamey. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

star star star star star

Christina Healey Provo, UT

We use the Vivint Smarthome system. We have loved our doorbell camera. It’s really nice to see what’s happening in front of our house and who’s at the door. Definitely makes me feel more secure!

3 years ago

star star star star star

Kate Lillywhite American Fork, UT

Rest assured that your home is functioning properly with Vivint Smart Home on your team! Lock your doors, control your lights, adjust your thermostat all from the touch of your phone. Modern living at its finest.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Devi Rizal Reynoldsburg, OH

Is okay because it's quite expensive because you literally own all the equipment they have and you have to pay for stuff that you legally own.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback Devi. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021