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Vivint Smart Home

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Author: Kaitlyn Short

LAST UPDATED: October 13th, 2023

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

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The Good

  • Vivint Smart Home Mobile App
  • High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night. 

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone. 

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.  

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus. 

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app. 

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera. 

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk. 

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The Bad

  • No Online Pricing Information
  • Professional Installation Only 

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee. 

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The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information. 

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Star Rating

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1.9

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118 Reviews

Review Breakdown

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12%

4 grade

7%

3 grade

3%

2 grade

14%

1 grade

64%

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Dan Rowlett, TX

Vivint has had incredible customer service over the last two years of our contract. We have loved their home automation and security services. Whenever an issue has come up, they have sent a technician to fix it at no additional cost to us. Although they may be a little more expensive than some competitors, the service we have received has been worth the price.

7 years ago

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Fred Frontino Mesa, AZ

I bought a Vivint smart home security system a few years ago. I liked the equipment and the ease of use but felt their monitoring was over priced. I still have the equipment and it works great, but I no longer pay for monitoring.

3 years ago

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Paxon Fischer Herriman, UT

System works well, most of the time. Their integrations with Google Home could be significantly improved. Sometimes we get phantom notifications for things like open doors when in fact it's open. I wouldn't generally recommend for apartments.

7 years ago

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Dre35 West Valley City, UT

Great customer service, and great equipment. Sales people were kind and good to work with. bit on the pricey side, but I guess you get what you pay for. Great product with customer service that is there for you.

4 years ago

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Daniel Snow Redmond, WA

Vivint products are probably not quite as good as their competitors, but the complete installation and set up is a big value add.

4 years ago

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Tagg Ogden, UT

Vivint Smart home is a good product that allows you to control your home and feel safe. It is easy to use although the cost is a little high.

4 years ago

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Jolene Pleasant Grove, UT

Lots of product options. Pretty much anything your home needs for safety and home automation. Customer service tries so hard to help!

4 years ago

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Brooke Harris Tuscaloosa, AL

Easy to use on the phone and accessible from anywhere! Expensive to own

1 year ago