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Verizon Fios TV

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7.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 23rd, 2024

Verizon has been a major player in the tech space (particularly mobile phone services) for the better part of the last decade and is headquartered in New York City. Recently, it has expanded into other technology areas with FiOS (fiber-optic) service and the purchasing of AOL as a means for generating content and other forms of media.

Verizon FiOS is a relatively new service that began in 2005 and has greatly expanded with increases in internet speeds. In areas where FiOS is available, customers can enjoy download speeds ranging from 100 Mbps to 940 Mbps.

In summary, FiOS from Verizon specializes in high quality/fast internet as well as a basic TV subscription. The availability of the service is somewhat limited compared to other television providers. However, if Verizon FiOS is an available option in your area, it is definitely worth looking into because of its fast speeds and competitive pricing.

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The Good

  • TV Packages
  • Fiber Optic
  • Competitive Pricing and User-Friendly Features
  • Valuable Mobile App
  • Multi-Room DVR Service

TV Packages

Verizon FiOS offers two types of TV packages: a customTV package and a traditional TV package. Custom FiOS plans offer a variety of channel options, which means that customers only pay for the channels they want to watch. Verizon FiOS offers the following traditional FiOS plans:

Preferred HD

  • $74.99 per month for 1 year + taxes, equipment charges, and other fees
  • 280+ channels (105+ HD)
  • Includes channels such as Comedy Central, Fox News, MTV, TNT, ESPN, and SyFy

Extreme HD

  • $79.99 per month for 1 year + taxes, equipment charges, and other fees
  • 350+ channels (130+ HD)
  • Includes channels such as NFL Network, BBC America, FX, ESPN, OWN, DIY

Ultimate HD

  • $89.99 per month for 1 year + taxes, equipment charges, and other fees
  • 425+ channels (160+ HD)
  • Includes channels such as NFL Network, FLIX, Showtime, ESPN, The Movie Channel, Epix

Prices for a greater range of bundled options that include FiOS Gigabit Connection and a home phone can be found on the company website.

Fiber Optic

What sets Verizon FiOS apart from traditional cable and satellite companies is the use of fiber optics. Fiber optic is considered a cutting edge technology that will improve the communication/entertainment industry. Fiber optic technology allows customers to be constantly connected to their TV (as well as internet and phone if applicable).

Verizon FiOS has increased both the speed and capacity that traditional cable has to offer. For those who are getting started, FiOS installation usually requires 4–6 hours. Technicians typically test the existing coaxial cable for quality and signal strength to determine if it is possible to use existing wiring.

Competitive Pricing and User-Friendly Features

Prices and features are competitive, and in some cases better than what other television providers are offering. At the bottom of this expert review, there are additional details and services regarding the packaging. Also be sure to check out the ever changing promotions to switch to Verizon FiOS TV.

Verizon FiOS TV has a few better features compared to other top cable or satellite TV providers. First, you are able to record 12 shows at once. This is a significantly larger increase when compared to four or five DVR recordings by DISH and DirecTV. Depending on the package, you are able to access over 500 channels. This maximum amount of channels is better than other top packages from other providers. However, basic packages from Verizon FiOS TV will fall short of this maximum amount significantly.

Other features for an FiOS TV One customer include 4K Ultra High Definition compatibility, a voice remote, and multi-room DVR access.

Multi-Room DVR Service

Any FiOS Customer can watch their DVR recordings from the FiOS TV app and manage settings and recordings from a smartphone or any connected computer. Verizon offers two FiOS DVR options:

  • FiOS Multi-Room DVR Enhanced Service — users can record up to six shows at once and watch on up to five TVs
  • FiOS Multi-Room DVR Premium Service — users can record up to 12 shows at once and watch on up to 10 TVs

Valuable Mobile App

Mobile viewing is a huge benefit of the Verizon FiOS service. You can watch live TV or stream On Demand movies from your tablet, laptop, smartphone, or streaming product. You no longer have to be sitting in front of the TV to enjoy your cable service and can watch all of your favorite shows and movies whenever you want, where you want.

Overall, users have been pleased with the functionality of this mobile app lately. Currently, the app enjoys a 3.8 out of 5 star rating from 26,343 reviews on Google Play. Verizon FiOS reviews suggest minor functionality issues did exist but have been corrected, such as navigation and sub-accounts inability to access live streaming TV.

Verizon Wireless customers can stream data-free through the FiOS TV app, meaning that data used on the app does not count towards a customer's data limit. Users can begin streaming from the app even before Verizon FiOS has been installed in the home.

 

 

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The Bad

  • Only Available in Eight States
  • 2-Year Commitment for Triple Play Bundle

Only Available in Eight States

Availability is a huge issue with the Verizon FiOS service. As of right now, Verizon FiOS only offers services in eight states. It is currently working to get into all 28 states where Verizon provides landline phone services. While Verizon FiOS has competitive prices and features comparable to other cable providers, it simply does not service enough people nationwide due to the fiber optic limitations. Verizon FiOS TV is currently available in the following areas:

  • Delaware
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • Pennsylvania
  • Providence, Rhode Island
  • Virginia
  • Washington D.C.

Two-Year Commitment for Triple Play Bundle

While not uncommon among TV providers, it is unfortunate to have a two-year commitment requirement as part of your contract with Verizon FiOS TV bundles. If customers wish to cancel their contract before the time period is up, they will be assessed a fee(s) based on how long they have been a customer and their payment history. Also, the most basic TV package available does not come complete with many of the channels found in the packages of top competitors.

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The Bottom Line

Verizon FiOS is a great option for cable TV, internet, and phone if it is available in your area. Service is limited based on where you live, so there is a chance Verizon FiOS TV is not offered in your area. Fiber optics help speed up service as well as increase capacity and quality to create a great alternative option to satellite and cable television providers.

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Star Rating

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3.4

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91 Reviews

Review Breakdown

5 grade

34%

4 grade

18%

3 grade

20%

2 grade

9%

1 grade

20%

Sentiment Criteria

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Quality

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Sydney Richmond, VA

As a customer of Verizon for the past 4 years, I have enjoyed my service. They have great perks including gift cards for signing a contract, periods of viewing premium channels for free, and often free rentals on movies. I have had very few times where my service was cut out during storms, but typically comes back on quickly. My only complaint would be the ease of customer service. It is difficult to speak to someone on the phone to help with issues.

10 years ago

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Hanna Cohen

Good service., hold time is a little annoying but overall happy with the service

3 months ago

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Mark E Hackensack, NJ

We recently had a terrible storm which knocked out power and cable to many in the area. Fios was back up and running quickly. I do not understand why when selecting the channel (2,4,5...) you need to select 502, 504, 505... to get the HD version. Isn't this standard at this point. just seems crazy to have the channels that are not HD. Also, The cost is very high. For that reason, I plan to shop and see if I can get a better deal elsewhere.

4 years ago

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pepsi173 Monroeville, PA

I have used Verizon for 8 years now since changing from Dish Network. Verizon is so much easier to use and fix any problems since you have most of it as controls in your hands and do not have the weather playing havoc on the Dish.

4 years ago

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edward reese Hyattsville, MD

they are expensive but they are reliable and customer service is wonderful. They will work with you on price and will always try and get you the best deal available.

6 years ago

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Rajiv N Ashburn, VA

The TV service has been great, no complaints, the picture is sharp and the variety on the channels you choose from, or based on the packages is really good. I could have given 5 stars other than for the price.

4 years ago

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Brian Johnson Newport News, VA

I love fios! The internet connection is fast and awesome, I have quite a few devices so it works well. The cost is pretty good too.

4 years ago

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noahemm White Plains, NY

Great service but a little pricey. I think they need to lower their fees and taxes then they would probably be the best in the game

4 years ago

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Tiana Pleasant Grove, UT

It works really great when just one person is using it at the same time. If 2 or 3 people are using it then it starts to slow down

6 years ago

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Pearl Li ,

Really fast internet and really good service. Did not have a problem at all reinstalling after a long distance move.

4 years ago

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Victor Kyler New Castle, DE

I have always had good service from Verizon. I only wish their pricing was a little more reasonable.

4 years ago

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Ariana Cruz Saratoga Springs, UT

Verizon has good customer service and provides me with great shows and movies to entertain me and my family.

6 years ago

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Don Dunagan Camillus, NY

It's a bit pricey with phone, high speed internet and cable. But the picture quality is amazing

3 years ago

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Bill Owens ,

Expense and online service is too slow, limited live rep. Overall chat is better

4 years ago

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Nianchi Jeanette Tillman Hollis, NY

I enjoy Verizon Fios TV. It offers good service and a variety of programs I enjoy.

4 years ago

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Mark Lawrence Dundalk, MD

Excellent service Wide variety of choices

7 years ago