RCN or Residential Communications Network was founded in 1993 and is headquartered in Princeton, New Jersey. The company's goal is to provide service to its neighbors and to help the community. It offers services to both individual consumers as well as business customers who need communication services for their entire companies. Some of the services it provides include cable TV and Internet. RCN prides itself on excellent customer service. It promises 24/7 customer support as well as a thirty-day money-back guarantee. RCN also works hard to provide customers with the latest technology has to offer. RCN keeps up to date with communications products and gives customers access to these innovations.
Many cable companies offer the same products to their customers, which can make it difficult for a communications business to stand out. RCN does the best it can to keep up with competing companies by offering customers the best possible services. RCN has very competitive pricing. Like other companies, its services are sold in packages or bundles to help customers get the best possible price on multiple services. The most popular package at RCN includes digital TV and the Internet. All packages come with a price tag locked in for 12 months. After that agreed upon time period, RCN reserves the right to change a customer's monthly cost for services. This is part of the no contract guarantee to customers. No service commitment is required to sign up with RCN, but the price is only promised for a certain time period. The benefits of this are that any individual or business can cancel service with RCN at any given time. If a customer chooses to stay with RCN, after the standard 12 month time period of a locked in price, RCN can then change that price.
The DVR system with RCN is a great benefit to customers. RCN offers several different options for the system which are all clearly organized on its website for customers to easily view. The best system available has the ability to record up to six shows at one time and has 1,000 hours of storage space available. As with all of the DVR options, this is an added price on the monthly bill.
The channel line-up at RCN is also impressive. Depending on the package a customer chooses, there are 394 available channels through RCN. The most basic of cable TV packages provides customers with 71 channels. This is a great channel line-up and provides customers with the benefit of having a wide variety of channels. Of course, like most cable companies, the channels are subject to the area where a customer is located. RCN provides customers with all local stations in addition to the extra ones offered through the purchased package.
There are a few things that should be looked at when considering choosing RCN as a primary cable provider. Although there are no major issues with this company, there are several items that could simply be improved upon. One of the biggest drawbacks to this company is its limited availability. RCN only offers services to individuals and business in five states across America. In those five states, only certain areas are eligible for RCN products. RCN provides business to Boston, Chicago, Washington, D.C. metro area, Leigh Valley in eastern Pennsylvania, New York City, and Philadelphia. These areas are very specific and limit the number of customers who can benefit from RCN's services. RCN does have one of the largest customer followings for such a small service area in the United States.
Like many other cable companies, RCN's mobile app falls a little short on its promises. In both the Android and Apple app stores, the app was rated three out of five stars. While this might not be a fantastic rating, it is relatively good compared to other cable company's mobile apps. This makes it an average service with room to improve. Customers rated the app very helpful, although slow in its loading of material. The app is available and free to all RCN customers to make sure they are able to access their TV anywhere on the go.