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8.4

Overall Score

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Stephen Foltz Gresham, OR

I've been with DISH for about 20 years now and am inclined to stick with them. The service is reasonably priced for 2nd tier programming (Basic +) at $57 @ month for Receiver, Welcome Pack, DVR and 1 Joey.. I have considered some of the special sports programming, but didn't feel it was a good bargain. Weather can affect the reception quality, but this happens less than a half-dozen times a year for a short period of maybe 30-45 minutes. However, their equipment updating works only if you complain a lot and go through all the reset steps several times. I understand that many customers are not very technical and DISH doesn't want to replace used equipment unecessarily, but one feels the tech support should be, eum, more supportive? Overall, a dependable and reasonbly priced TV service.

2 years ago

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Jill Watkins GA

I have been a customer of Dish Network for years, and never had an issue. My bill is the same every month, exactly what they say it should be. There has never been any unexpected charges on my bill. Their customer service is also top notch. Any issues are always promptly and correctly resolved. Also, their customer service team is always very friendly and helpful. I highly recommend Dish Network to everyone.

2 years ago

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Vicky Gauer Driftwood, TX

I really like Dish over other satellite companies because, let's face it, they all offer the same stuff. The thing that sells me on Dish is the customer service I've received over the years. I've been a loyal customer for over 30 years! Anytime I had an issue with billing - which there have only been 2 instances - Dish customer service went above and beyond to ensure my complete satisfaction. Moving with Dish was a breeze! I'd recommend them for their customer service alone, but they also provide great satellite service!

2 years ago

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Geminga ,

I have been with Dish for over 20 years. I am on a fixed income and they have been pretty fair with me over the years. The service is very reliable and only goes out in a very hard rain. The only issue I have is that the equipment is rented not owned. I do not understand why when a remote goes bad they want to charge so much to replace it.I hate to think what it would cost if the box goes bad after 18 years. Other wise I would consider myself to be a satisfied customer and would and have recommended Dish to others.

3 years ago

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Carl G Durr Spokane, WA

I switch from Direct TV to DISH just about a year ago because of bad customer service. When I called Dish, they said they could come out the next morning (saturday) they had it installed in a few hours and the Rep was really nice and considerate of everything. We moved to our new address and was given the best day and time for us. We were really inpressed with the young man that came out and did the work. I was not an easy job either, but proceeded and got it done to our satisfaction. Again this young man was very good his name was Josh. Ask for him if your in Spokane

3 years ago

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J.T. Engel Beaver, PA

I am no longer a customer with DISH but I was for over 17 years and they were good to me and had great service. I only changed service providers because of the times and technology with live streaming and cost effectiveness. I was able to go to Hulu and sling and other live streams for less money with more choices. DIsh was great for the years I had them and since I have good wifi i am able to steam for less. If i did not have good wifi I would stay with dish or if i would move and not have good internet service then I would go back to dish .

3 years ago

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Elaine Chobanian West Frankfort, IL

Our family loves DISH!!! There is so much variety in the content available to watch and the possibilities seem endless. There are plenty of family-friendly viewing options and it offers interests for everyone's needs. Whether it's cooking, gardening, hunting, fishing, news, entertainment, romance or mystery that you want to watch, DISH has it covered.

3 years ago

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Ted Johnson Pleasant Grove, UT

I have had DISH satellite service in the past and they have had all the channels that I wanted and needed. It is easy to start and install and they are very professional about the process. The customer service is good and can answer any questions that I have. The service is reliable and they receivers are amazing and easy to use. I love the Hopper.

4 years ago

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kristin Gneiting Pleasant Grove, UT

I have had Dish Satellite in the past and I like their equipment and easy installation. They have great deals and it can be easily adapted to my interests, and the interests of my whole family. I like their technology of being able to skip through commercials and the equipment is good enough to be able to record many programs at the same time and have lots of storage. Right now Dish is my only option to watch the local NBC channel as it isn't on Directv.

4 years ago

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Seth Derby, KS

As a long time dish customer, pushing almost 7 years now, I am pleased to say that I would go back and sign up in a heartbeat. The excellent customer service I have received in addition to the hassle-free breeze they made it when I moved across the country have kept me quite loyal. In addition even with all these smaller and cheaper services coming online none of them seem to have what I actually want to watch. And with the only sport that I’m at the mercy of the regional programming being the nfl, I think Dish is well worth it.

4 years ago

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Erin Lindon, UT

We’ve used Dish for the past eleven years and are loyal customers. We’ve been extremely satisfied with their service over the years and haven’t had any problems. They have package deals for great prices. We have a variety of channels for a great price. Customer service is excellent with helpful and friendly employees. We will continue to be loyal customers.

5 years ago

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Alicia Larsen Gilbert, AZ

We've had Dish for many years, and about 5 years ago I was ready to cut the cord. We're not huge TV watchers, and at the time our monthly bill was almost $100. When I started thinking of all the things I could do with that money, I decided to call and cancel our subscription. When I called, I expected the "please don't leave" response from customer service, but I was not expecting them to offer me a package almost exactly like the one I had previously for only $28 a month (indefinitely; not a 6 month deal or anything). It might be called DISH Basic? Anyway, I debated, but ended up doing that. I'm super glad I did. While I still don't watch much TV, my kids can DVR programs, and we have most of the same channels we did before (Food Network, HGTV, TLC, History, etc. but no sports channels). For now, we're happy with the setup. Once I no longer have any kids at home I might rethink my subscription, but it's a good option for a budget-minded person or family.

5 years ago

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Emma Garcia Mesa, AZ

We’ve been a customer for over 15 years! Great value, and a wide variety of channel options. The service is very reliable, the only time we have minimal interruptions is during the crazy Arizona monsoons. Customer service is always great. They appreciate your loyalty and will treat their long time customers well by providing discounts on packages. Highly recommend!

5 years ago

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Aaron Anderson

Extensive channel selection, reliable service, excellent customer support. Highly recommended! Helpful customer support

4 months ago Edited November 20, 2023

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Amanda George IL

I had DISH about 3 years ago and will never go back. If it was cloudy or raining even the smallest sprinkle, the signal was awful. They also did a bit of damage when they installed my dish. They refused to pay or fix it so I will just keep my distance and share my experience with others and let them make their own choice. I would literally give 0 stars if I could.

8 months ago

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Bev Binley New London, WI

Looks like the pandemic really caused a lot of changes at Dish. If you look at the reviews, you’ll notice most of the good reviews were given 2+ years ago. I also am a long term customer and just talked to Dish about their dropped channels and asked for some type of credit or perk they could give out. They said there was nothing they could do. In the prepandemic era, they would give you movie rentals or free hbo or showtime for 3 months or something, but not now. Keep raising their prices though. Sorry to say that when our contract comes due, we will likely cancel Dish.

10 months ago

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Steven Irvine, CA

Once again tonight I lost my Dish connection for the thrice monthly down time. I lose about an hour a month, always when I've had a good day and just want to unwind. I've written poor reviews about Dish before, and I would leave it at that, but it happens so regularly that I feel compelled to renew my complaint. And don't ever let them replace anything for you if you want your subscription to expire so you can escape the Dish Empire. I made that mistake and they tacked on another year. I signed the paper for the technician, but he never told me that meant I was signing on for an additional twelve months. Beware, it is in the fine print. I would love it if Dish went out of business so I could be free from their grasp. I endure the sixty minutes of no TV a month and when my 24 months has finally passed I'll find a much better deal. Long review, but Dish will treat you like an unwanted step child as soon as they have your signature. Dishonest and poor quality.

10 months ago

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Diogenes DeFawkes Warner Robins, GA

Recently lost signal and the tech they sent was actually early! She did her job and was polite and courteous. Their channel selection is epic, and their equipment is very well made

11 months ago

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Valsala Manaloor Seattle, WA

DISH is by far the WORST of the various satellite tv service providers. You get the least choices, pay the most, have terrible customer service, I haven't had my CBS station for 5 months, now have lost my locals. Am constantly having to restart or refresh (pull plug) when I lose the picture. And I hate hate that after a few hours, it goes off "Live" TV and I have to keep clicking the remote to keep it going, when I like to have it on in the background when I'm cooking or doing chores, etc. DISH SUCKS. When am I going to get my locals back???? Meanwhile, they've got me tied up with a 2 year contract and huge cutoff penalty fee. Bastards!!!

11 months ago

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Michaela Boothe Chico, CA

It is 4/2 and I have been attempting to cancel services since 3/16. I have called and emailed several times. The cancellation process has been long and drawn out. I have been trying to get a final balance due, if any, and have received four different answers as to what I owe. I am being charged for unreturned equipment even though I requested shipping materials to return equipment and was told in an email that it would take 30-60 days to receive the shipping items. I spoke to a customer service representative just now, who after hearing many various stories about his life, that he has a black belt, a mother with a green thumb, and a dog phobia, told me he could send the shipping materials in 7 business days. I have to call customer service back again to find out a final amount due when I receive the return shipping information and boxes and wait for Dish to receive them back. 0 out of 10, I would not recommend service with Dish to even my worst enemy. This has been time

11 months ago

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Deb Clarkesville, GA

They take away channels with no warning and no compensation for loosing them. They say it’s because the local contract has expired. How can a company not anticipate the contract expiration date and have ducks in a row to renew when the time comes. During our 18 months with dish we’ve lost NBC, ESPN (during football season!), and now ABC- for months. Unacceptable! Very poor management. Can’t wait until contract ends.

11 months ago

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ron safare

I have been a dish network customer for almost a decade. When I was getting ready to move I put my service on hold. When I moved into my new home I called to cancel dish because I can get all the streaming services for much cheaper. they told me that I had signed a 2 yr contract and they had me on record accepting it. i explained to them that I would of never knowingly re-upped my contract especially since i was getting ready to move and that the deal I would of gotten would be running while i was on hold. i explained everything to them and they didn't care. I even let them know that at the very least I was misled, but once again they said there was nothing they could do and charged me over $300 termination fee. i asked could they at least reduce it since it was obviously not what i wanted to do and have been a loyal customer for over 9 years. they couldn't do anything. i am done with dish network for life. i will never do business with this company again.

11 months ago

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Kevin Jarrell Trinity, NC

Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could “pay” to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Did the call back option last week and an hour later someone called only to route me to another extended wait - pointless. Finally waited 80 minutes today to be chastised about my time with dish. The rep started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.

11 months ago

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Gypsy Petz Edgemont, SD

Horrible, lied about returned items and charged me for them. Bad service all around, no loyalty to long term customers!

1 month ago

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Gina Donofrio Lafayette, TN

Dish is a great satellite company. They are stable during storms. We don't loose service, and responsible prices for their programming. They always have free installation packages!

1 year ago

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Who Knows

My experience with Dish network has been decent, but not the best. The thing i like about dish was the affordability. The problems I have are the pricing for extras such as remotes and cable boxes etc. They charge you for everything. You are charged every month to "rent" your remote and cable box. The main problem I've experienced was the signal going out every single time it rains, or get cloudy.

1 year ago

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Dan Woodland Park, CO

The service was good. Usually uninterrupted, but the basic channels do not have what we like to see, you always have to pay for and upgrade to a higher tier to really get what you want, and then you get alot of channel's you don't want.

1 year ago

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Tony Lolli Meyersdale, PA

Had a problem with recordings being not available. Called customer service. Got connected with a rep VERY quickly. She fixed the problem by leading me through several steps. Give her a raise.

1 year ago

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Forrest Henry Las Vegas, NV

For a month I constantly had to reset the hopper. It was recording shows at different times than scheduled and/or shows different from the scheduled recordings. Last week I called four times. Each time they reset but by the next day it was doing the same thing. I finally asked for a tech to check the system. He showed up and this is when I found out that this was a recurring problem. That it was a software glitch that wasn't going to be fixed till April 20th. This interfered with numerous recordings. The staff was very nice but it wasn't until the tech showed up that I found out the problem. The tech was great but I was a little irritated that it was an on going problem and wouldn't be fixed until April 20th. Next time please let us know. I wasted a lot of time and effort.

1 year ago

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RaTodd Bence Sarasota, FL

When I signed up for service I was told I had 14 days from installation to cancel if I was unhappy with the service. They installed on Saturday 7/31 and today 8/4 we had a rain and I lost signal, not a thunderstorm just a just a normal rain. I called Dish to confirm I had 14 days from install to cancel in case I continued to have the problem (I'm in FL & it rains a lot here) and was informed I only had 24 hours from install to cancel. I asked for the name of the person that signed me up and no one could tell me their name or get me to a supervisor for assistance. I was placed on hold for too long & finally hung up.

2 years ago

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Stat File Virginia Beach, VA

BUYER BEWARE. Dish likes to promote JD Power, when you need exactly what they Paid JD Power to rate. When the service works, it works well, except they have it programmed to try and have you purchase / rent movie that you did not order, at least weekly. IF you live in an area that has Moderate cloud cover at times, rain, (light, moderate or heavy), any Thunderstorm or wind event, you will lose the signal anywhere from 5 minutes to 2 hours. We live on east coast, have all the above, plus hurricanes - naturally services goes out when local station issues tornado warning. We elected to go back to FIOS as we never had an outage. The six dollar difference in price, well, we get a signal 24/7/365, not just when it is sunny with no rain or wind.

2 years ago

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Clark Beus Richland, WA

We had Dish satellite tv for years, but recently cancelled in favor of less expensive streaming tv. We like Dish and it is easy to use and had most of the stations that we’re interested in. We were sad to cancel, but just couldn’t justify the cost compared to other less expensive alternatives.

3 years ago

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Larry Brown Columbia, MD

I contacted DISH to get more information about them. We have DirectTv and are not totally satisfied. The bottom line is the DISH representative was more interested in giving me the hard sell and collecting my financial information than answering my concerns and questions. After many attempts to sign me up and I said that I needed to talk to my wife and also Direct TV to see if I still had contract obligations. I was told rather rudely that I should have done that before I called them. Common sense says that until I had the information about DISH that I was lacking, why bother to call DTV. I ended that call with somewhat of a lecture of if I called back I'd have to start over etc. I bit my tounge but immediately called back to speak to a Supervisor. After being on hold, transferred, dropped and cutoff, l was told that a Supervisor would listen to my conversation and email me. I asked how can they address my issues when I haven't told them why I was calling. I stated that if this is how DISH handles customer concerns, then I really don't want the aggravation. I'm still waiting for a Supervisor to contact me.

3 years ago

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Alexander Johnson Burbank, CA

Honestly the best prices in all of cable. I remember swapping specifically because they advertised less storm outages and the prices were almost fifty percent cheaper than Direct Tv, miss having dish especially on the west coast.

3 years ago

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William Thompson Absecon, NJ

I am a long time customer of Dish and love it. But I recently upgraded my whole home theatre system around a 4K TV. When I went to watch the Super Bowl in 4K on Dish I tuned to the 4K channel and found out I need a different receiver. Besides not telling customers that they need different equipment if they want to receive 4K I was even more upset when I called to get the new receiver and was told I would have to pay a $100 upgrade fee to get a new receiver that I would still be leasing. They said I was being given a break from their regular upgrade fee of $350. I told them it was a total ripoff to be charging for something that they should be providing to their customers as soon as it is available. It has really soured me on Dish.

4 years ago

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Mickey Mangum Long Beach, MS

I was a dish customer for many years. The service was always good but the bill kept increasing over the years and no one could ever explain exactly why. You will get a good introductory rate and then it will gradually go up over time. Also, they will get into yearly disputes with local ABC, CBS, and NBC affiliates and you will lose them for a time (usually when there is a game on you want to watch).

4 years ago

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Violet Tyler, TX

I have been a Dish customer not by choice but a man wandering in my neighborhood showed up at my door after walking the neighborhood scanning each home’s rooftops. We bought the sales pitch and began with a $75.00 programming package after years and years with DirectTV. Well the first few years was great, then began contract problems with HBO, then the rooms with Joeys would disconnect at the climax of any good movie, show, or sports event. I get more 1303 error messages than television. I ignorantly attempted to try out the Multi-sport package and for one month it was a dismal failure of blackouts for my area, “tune to your SD” channel” messages, and absolutely no real sports programming AT ALL. All of the lost channels, broken promises, and increased prices everyone writes on this forum IS the ABSOLUTE TRUTH. One thing is certain: DISH NETWORK will debit your checking account without fail. As for delivering what they advertise, well you might as well buy The Brooklyn bridge because you don’t get what you pay for. Every time a channel is lost they create the CEO video and website stating they’re working on negotiations. Ha ha, been there and done that same ole’ same ole’. The FCC has got us all in a chokehold with these TV and satellite providers. I don’t even want to address customer service because life is too short to deal with incompetent people. Just read the fine print!! And watch your checking account to avoid the ripoff. Give me rabbit ears and an old TV any day.

4 years ago

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Freddie Littleton, CO

I switched from Direct TV to Dish due to the constant increases in price for Direct TV. I thought Dish's DVR system would be at least similar to Direct TV since I hadn't read any negative reviews about Dish. Boy, was I wrong! Dish's DVR system has to be the worst I've ever had to deal with which is something that nobody has written about and is not something a person would know until they actually have it installed. Their DVR system is not only quite confusing to use, but if you pause a recording, when you go to replay it, it has already moved forward several minutes so you have to figure out where you left off and rewind to that place (good luck with remembering that!). That happens all the time, and the remote control automatically also fast forwards a show no matter if it's a recording or a live one. Extremely frustrating and time-consuming!!! Also, the fast forward and rewind is terrible. You hardly have any control and have to go back and forth to actually get to where you want to be. I have complained for months and Dish just says they're working on it, but I don't believe them. These software issues should have never been programmed that way and I believe they have known for many years about these problems with their DVR system. They either don't know how to fix them or they just don't care to fix them. Just want the public to be aware of what they're getting when they switch to Dish. Wish someone had written a review with this info before I signed a 2 yr. contract with Dish!!!

4 years ago

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Dr.J Russell, KY

There are many channels to choose from & the equipment functions well and quality of picture and sound is good. DISH seems to be suffering from their pain success...equipment fees borderline suspect in that they APPEAR to look for every opportunity to grab some cash. Recently one of my Joey's went bad (after 4 yrs), but instead of sending a replacement, the tech people argued with me for 30 minutes about going through a check system. I finally threatened to cancel and ONLY then would they send me a replacement part. Their stiff-necked approach to dealing with competition is why I cancelled. Streaming services & competitors are adapting to consumer demand, but DISH insists on the customer accepting (& renting) a "channel package". Among all members of our household, we watch ~25 channels. We had to purchase their most expensive plan for those 25 channels. 10 years ago they could do that.... but not any more with HULU, Roku, NEFLIX, Firesticks, etc. Due to their packaging & equipment charges, my bill WITHOUT LOSING CHANNELS was ~$70 higher than I now pay. Buy DISH!

4 years ago

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Janice Pujol Chandler, AZ

My husband used to work for Dish and we are still customers, they offer the best technological advances and best connectivity as well as price. There are other providers that do not disclose fees as Dish.

5 years ago

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Doris Bakersfield, CA

Started with DirectTV and then switched to Dish. Dumped DirecTV for poor reception and tech support. Similar experience with Dish tech support, but better than DircTV. Reception better than others I have tried, but poor when summer heat gets to more than 102 degrees.

5 years ago

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Tami

I have Dish with the built in DVR to record shows to view later. I pay for no extra channels. My bill is $ 75-76.00 a month. I think this is rather high and would like to go with Hulu or Sling. Just have not gotten around to it yet. Or the Firestick. I have been with Dish for 12 years. I think they are better then Direct. Customer service seems about average maybe a little better then average. I can always understand them.

5 years ago

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Anne Kimball Salt Lake City, UT

We had DISH network all growing up and the remotes were always so easy to use. Also, the DVR and skip ahead functions made TV watching just so much better and commercial free! They have always been my favorite.

5 years ago

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Melinda Spears Sallisaw, OK

Dish has great customer service. I love being able to chat online with a representative if I have a problem, which isn't very often. I feel that DISH gives me a great product for the cost.

6 years ago

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Terry Dacy Bandera, TX

Too expensive and when I had internet with them it was the WORST!!! They promised it would be lightning fast and when I tried calling back to the customer service number the lady said was her own cell number; NOT! Never an answer so I rode it out to keep from paying the penalty, now I tell everyone to stay away from the dishnet and the TV programs are okay but the price is way too high and way too many sports channels and not enough good movie channels for the price.

6 years ago

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Vince (CREDIT SPECIALIST) Pittsburgh, PA

I have been with dish for 15yrs. I had cable and friends of mine have Direct. It has to be extremely bad weather for my dish to loose signal and I get International programming as well. Love Dish.

6 years ago

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Rashad W Kennesaw, GA

While traveling and being a way from home, Dish/dish anywhere has been perfect for me. I am able to experience what’s on my tv at home while in a hotel, office, etc. Been with Dish for years and I’m glad I didn’t switch when pressured by other companies.

6 years ago

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Derek Heiner Centerville, UT

My favorite thing about Dish is the ability to watch it from wherever I am from my computer. I also really enjoy being able to record all of the shows i want to watch, it's nice having them available for when it is convenient to me.

6 years ago

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Neil Laumeyer Dundee, NY

Overall I’ve had decent experience with Dish Network. On occasion I have had some representatives who provided misinformation and and attitude and refused to get a supervisor which left us hanging up. The social media team is great though.

6 years ago

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Jonathan

One would think that when signing up for a membership or service you can cancel anytime with only having to pay the amount up until the the next cycle. Well, Dish makes you pay early termination fees for all the months you would have had their service. Not only that, they dont include a warranty for the equipment outside (which for some reason they literally sell to you) in the original price. It has to be added on. What civilian is going to want to keep a satellite dish? What am i gonna do with it? Eat my dinner on it? So, to get it checked out by a tech you either need to pay the $9 fee a month or a $95 fee for the service just to see if the equipment is falty. Im not certain but i have a feeling they'd charge you to replace it or fix it as well. I was with comcast for years and never had anything like this come up, and my mother has had DirectTV for years and no problems like this. In conclusion, the company DISH are thieves! like a lot of other big companies they try to milk you for all you have.

6 years ago