Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Innovative technology, but outdated delivery model and overpriced. They need to consider unbundling their cable options. How about a la cart?
I really liked the functionality of the product. I loved the voice remote, but it was way too expensive. We recently cancelled and moved to streaming.
Paying 89+ for basic channels seems ridiculous to me just wished to be able to access the local news in case there was anything interesting and when it does come in its good but when it does not come in for the price its not really worth it. i think they need to update the cable lines going through our neighborhood
Internet goes out a lot but customer service is helpful. I wish the cost would remain consistent so I’m not always having to call in.
Slow slow slow trash. Worst customer service of all time
Good product, but price is getting out of hand. They take good care of you when you have questions.
I like the remote and How much room the dvr has to hold my shows. The guide is easy to access and they carry all of the stations that I want.
I like the speed of the internet and the TV downloads. Their remote is not as easy to use with the buttons ,but the voice control is very good
Tried to become a new customer, was told we were in there area for service. Called the next day to set it up and was told we could not get it done to no being in the area..... Very disappointed and aggravated.
Xfinity has a monopoly where we live in N.E. PA. I really do not care for their user interface, and they are way overpriced. Channel illuminations happen without any notice or fee change. Their call in phone system is terrible.
I struggle with Comcast Xfinity, they don’t seem to stay up and running for very long and they charge an arm and a leg. But I’ve been a customer for as long as I could remember.
The quality and options have been great. The TV / Internet package is fairly priced and the speed and dependability are great.
Comcast Xfinity TV is easy to use. I like that it is month to month with no long contracts that tie you down. I am able to stream, or watch throughout the home and on the road. Also, I like their mobile app and ability to do everything with my phone.
Comcast is one of the worst businesses I’ve ever used! They continue ur to take away stations from you and then continue to raise their prices. The customer service stinks! When you’re dissatisfied and ask for a manager you’re told that a manager needs to call you back. If I’ve died, it takes nearly a week. And I personally am disgusted with Solomon R, a manager who had failed to return five messages I have left. And I’ve been a loyal customer for more than 30 years! Most of my friends and family dropped Comcast for Verizon. I’m thinking I should consider the same. Comcast, you stink!!!
Xfinity is a great option for satellite television. You can easily search every channel. One of my favorite features is easily finding movies by using the microphone search, so all you have to do is say what you want to watch. It is also now linked with Netflix so if you search for a movie that is on Netflix it will pull it up automatically from Netflix. They always have free movies to watch that change about every two months, giving you more opportunities to watch your favorite movies.
They provided good service and were people friendly. I got what paid for. Customer service need
After paying $150 a month for channels and internet service was a bit concerned that I couldn’t get nbc abc or my local channels on my streaming Xfinity app. So at the beginning of September I call to ask what the problems are wasted at least 6 hours talking to very unsophisticated people. They tell me it’s a problem with the app and they were working on it. 2 weeks ago I get a vm from Comcast stating my email has been fixed wth! Nothing wrong with my email!!! So today 9/28 I call because still no change. Actually spoke to a really professional guy in South TX who told me Comcast had lost their broadcasting license with nbc Pbs abc and my local channels so I can’t see them on my app. So I will move my cable box to the room where I watch most of my tv. I ask for at least my September bill to be credited to compensate they offered me $20 again wth! Now waiting for a supervisor to call me back and looking at Sling and going to just streaming my tv. Comcast get with the program you are not the monopoly anymore we now have choices. Don’t promise people channels and app streaming that you don’t provide misleading and unethical
I absolutely detest the " smart resume" added recently! It keeps me from.fast forwarding thr8the commercials that I DO NOT want to see!! I hate this!! I don't want it!
They will not carry the ACCN so a 20 year customer is forced to go to FIOS. They violated a rule of customer service - give your customer a reason to feel like they have to leave.
Xfinity is the worst cable company ever. We are constantly losing internet and cable and having to reboot our system. When we call customer service all they can do is send someone out. After an hour of frustration on my end the internet reconnects and then service appointment is canceled.
I would give negative stars if I could. Their customer service is atrocious. I was in the process of moving so they canceled by account deleted all of our legal documents from the My Account portal without warning. I spoke with 10 people on the phone and on chat just to get a copy of my contract--half of them hung up on me. Apparently, they are not allowed to provide customers with contracts. Extremely shady business practices.
Unfortunately, we didn't have a choice of provider and HAD to go with Comcast. If you have any other option, I strongly recommend going with ANY other company. Our TV is consistently freezing, and it is extremely frustrating. 😡
If you don't mind them to keep raising your monthly fee every other month after your agreement ends then you will like them just fine. They keep raising monthly fee $20 every other month. At $259.00 per month now!!! Only 250 internet. Security feature has not worked for two years.
I have had numerous problems with this service. My Internet plan is 75 Mb and it buffers constantly, even though I have the Roku set at 720p. Have had several instances of being unable to even connect resulting in hours spent on the phone trying to resolve it. 3rd tech visit I was charged $70!!! It is NOT my fault their service is so bad. The one redeeming factor is we get local channels. My year contract is almost over and I am actively shopping for a different provider.
Whenever I download movies on my phone the network speed is very good. I also love that you can download things from our DVR onto your mobile device. It's very convenient to use!
So we pay $72 for 150 mbps of wifi and basic tv. nothing fancy. locked into a student price for 2 years. We are on the phone with them right now and the background voices are very distracting, we've been transferred to 3 different people and lied to twice and we have been on the phone for over and hour and a half. We were told our plan would go up $10, now after being transferred so many times it is now going up $20 and we have to buy a new box because our box (1 year old) is the "oldest box that comcast had" so we cant get HD and DVR without upgrading the box for an extra charge. Very frustrating.
Every time I call for assistance with xfinity I am talking to a robot. There is literally never any option to talk to a actual human being and non of the robots options are what I need help with. It’s totally ridiculous that there is nobody for me to actually talk to, and when you go to the xfinity store for help in person there are hour long lines. There needs to be a customer service operation with actual human beings helping other human beings.
We switched to comcast 2 weeks ago from Direct TV. Since that time we have had to do a system reset nearly every night using automated chat. Have tried to use the human chat but comcast has an automated messase saying they were having technical difficulties. I tried to use the technician call back and again they were experiencing technical difficulties. So called the help line and the security questions are phone number and zip code . They said my phone number and zip code are incorrect. Comcast, you can come get your crap out of my house.
Edybe L Handy
Had Comcast service for some time and had gotten so expensive I switched and when I did so paid up my account in full and they sent someone to pick up my equipment which they did and was all returned in perfect condition.this was few years ago and they still charged me for my equipment not being returned when their official tech came to my residence and retreived it so long story short my credit is still down and being reported on my credit as an unpaid debt! My au t had similar issue with them as well so I urge any one thinking about Comcast don't cause they will ruin your credit and charge you for their mistake because they don't care bout one little customer it all about the money for them! Horrible experience with Comcast.
Worst company ever They always going to trick you with the bills over charge you customer service is worst and the internet is bad....
I wish there were a "minus one star" button. I signed a 2 year contract last November and trying VERY hard to get out of it...poorest service I have ever had......A Tech from the company was just here for OVER 3 hours...changed wires, lines boxes and STILL have issues with TV, Internet and phone service cutting out. I made the Tech talk to Customer Service and tell them the issue is with THEIR equipment...yet I still have to pay for at best the poorest service ever.....TV cuts out every 20 minutes...repeats itself for 10..Internet cuts out constantly as well as the phone service..NEVER again.......BEWARE and shop some where else....
WAAAAAY too expensive for what you get! But all the extra $$$$ one pays are not to support all the worthy employees who are earning an honest wage. Instead, the extraordinarily high price goes to line the pockets of quite a number of CEOs in the company headquarters with the likes of $35,000,000 a year! It's vile! But that aside, I can't stand their On Demand feature. Very sub par when one is used to Netflix and Amazon Prime, and how nicely both save exactly where you left off whatever show or movie you were viewing. With On Demand, they try to do that and some days it works, but often time, not. But what's really annoying is that when you want to rewind and see part of the show again, you cannot fast forward through the commercials, even though you just watched them!
Comcast is a lousy service provider and, arguably, practices predatory business practices towards small businesses. The representative did not disclose a 60 day termination policy which is buried in boilerplate language. We continue to pay for a service that we do not use at an exceedingly high rate for slow and intermittent service. Do not use Comcast if another provider is available. I am extremely disappointed with their business practices and taking advantage of clients without their representatives explaining the terms. KMI LLC
Terrible. Their internet, their tv, their cell service. It all begins to breakdown during "peak hours"
This is by far the WORST customer service that I have ever received!!! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system please call for help. So we called waited 15 mins for a rep. The rep gets on the line hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the accoutn for us. Finally says oh well I need you to speak with one of our technicians to finish. you wont have to hardly talk to him I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where. So then I think Ill go on and chat with someone. OH NO you have to use a user name and pass work to chat with someone. WTF why? So if we are having issues with user name and password you are SOL. This has been by far the worst! I work customer support and your support is what gives customer service a bad [email protected]
Comcast customer service is the worst I have ever experienced
I recently purchased internet and cable through Comcast over a month ago for my new house. The installer came out and said they would have to bury a line to my house. The date of the next appointment, Comcast no called no showed. So I went to my local Comcast store. They explained the utilities needed to be marked and they would be back to bury the cable on so and so date. That date came and went, no call no show again. So I went back to the local Comcast store and this time the representative said there was no record of our previous appointments or my order and that I had to order it all over again. She didn't once apologize or empathize. All she did was keep turning it around on me. By this time I am beyond frustrated. So, I did as she requested, and ordered the package all over again. I set up a new appointment time as she requested. In the mean time, the city mowed over the utility marker flags. So I called and got them to come back out again to mark the utility lines. I emailed both the customer service representative at the store, and at the call center, to give them the new details. Needless to say, the store representative never responded to two of my emails. Customer service said they were getting with their manager, and would be calling me back. Guess what? Do you think I got a call back? No? Additionally, now when I go on Comcast's website, my new appointment is no longer there. I have been making broken promises to my whole family for at least five weeks now. If this is how Comcast treats a prompt paying customer for the last eight years, how do you think they will treat you?
Comcast Xfinity use bait & switch tactics on their customers. I had a mysterious $200 bandwidth fee show up on my account for one month (weird to happen on a month where i was on vacation and out of the country for 2+ weeks). I called support and they told me if O upgrade to a much more expensive package, they will remove the fee for the previous month. Feeling obligated, I did upgrade, and was told I'd get a call in 2-3 hours to confirm the fee was removed. The call never came, and now, 4 days later after a 4 hour conversation, I'm told the fee will not be removed. I mean, ok, that's a clear Bait & Switch, which is illegal - and that's one thing - but it's also that I'm a 10+ year customer, who has happily paid comcast $200+ a month for well over a decade now. thats like $25,000+ easily - and now they are willing to throw me away rather than keep their word about a bogus bandwidth charge. It shows that xfinity really don't care at all about even their most loyal customers.
We have been happy with the quality of Comcast/Xfinity! My only complaint is that when we need help from costumer service, they really try to get us to fix things on our own and seem hesitant to send someone out. But, when they do come, they are awesome. Keeping this service!
Comcast partnered up with Movies Anywhere and they're employees know absolutely nothing about it. They're zero help and lost over 300 purchased movies. Comcast is the absolute WORST company when it comes to customer support or speaking with someone who actually lives on your continent.
I don't have alot of space but basically Comcast has THE WORST customer service ever!! They posted my automatic payment twice, I had to speak to several rude reps to finally be told I would receive a refund in 24 to 48 hours well five days later I still don't have my money. I called again today and was told they would call me back in an hour, it's been three. So unfortunately I have to now dispute charge through my bank. I pay all this money a year to be treated like this? Thinking of leaving Comcast. I'm just disgusted!
Very, very low graded computer systems. Website is inadequate. Phone support struggle with system issues. A BIG MESS!
I was a loyal Xfinity customer. I even recommended it to friends and family and got them to get Xfinity service. I was in the process of moving and when I called xfinity nobody explained to me about early termination fee or just didn’t clarify anything to me. I got charged without even knowing why. I called again and the customer service was the worst I’ve ever had. Will never get service with them again and will not recommend it to anybody.
We love Xfinity TV. We have great service and selections. When ever we have needed anything they have great customer service.
Horrible!!! They lost 37 movies i purchased over the past year. I was moving called to have them Transferred my service, instead they disconnected it. It’s Been 3 months still fighting with them to get the money back. It totaled $720.00
Customer service represenitives MUST BE TRUTHFUL AND HONEST! I was lied too and swindled by Xfiniti/Comcast ONCE AGAIN. I have called support 30 times in past 60 days. I have spent hours after hours on the phone and I am calling to have my service cancelled this week. I have never been taken advantage of like this CON-ARTIST COMPANY! YOU AS A COMPANY ALLOW IT. Your phone calls are recorded and now I have to pay more because of a deceptive staff member. I will not stop here. They tell you anything they want and once you agree to what they are telling you and find out it is not what the "pitch" is then you say I want to go back to my old plan they say "We can't go to old plan now that you switched...." This is not how you treat loyal customers. I have had it. This is a big problem with companies who allow staff to deceptively take advantage of their customers. The calls are recorded and NOTHING can be done?
My family and I have loved Comast Xfinity, it has such great internet and is always working for our benefit.
Yeah for Comcast! I recently switched and have found the selection of channels to be great even with the basic package. Installation of cable took over 2 hours but it was worth it. The picture quality is great!
Comcast Xfinity TV works great for me and my family. I signed up with their monthly plan with no cancelation fees, thinking I would give it a try and then cancel if I didn't like it. I am still going strong today and love that I can freeze the price for a year and then I will be advised when my year is up and they will get me another year of the same plan or something better.
I used Xfinity for my internet but also for my TV as a bundle deal. I really like the option of having my favorite shows available to me on my iPad or phone while I'm traveling. Price is a bit high especially when the introductory period ends.