Comcast Xfinity TV
6.5
Overall Score
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Frank N Round Lake, IL
I’m tired of companies like xfinity/Comcast only valuing new customers and not longtime or current customers. Every year after my “promotion” ends, my bill skyrockets! I always make that yearly call to resolve it. I’m usually offered another similar slightly more expensive alternative. This time I wanted to down grade to internet only 25 Mbs for $19.99. I checked my address on the website and it’s available for new customers. I then called and asked if I can get it. I was blind transferred to the retention department. I was told that it is not available and they wished it was. I responded that it is absolutely available and I verified it was. They just don’t want to give me the offer. She finally stated it’s only for new customers. I then asked why she can’t take good care of a longtime loyal customer. She just replied it isn’t available. I told her again that she didn’t value me there would rather me cancel then give me a new customer rate. I proceeded to cancel. After 10 minutes on the phone with AT&T I got a new plan I was happy with. I’m sure I will have the same issue in a year with them to. It’s just how crappy this industry is to their customers. I think they all need to take s lesson from progressive insurance. Offer a very reasonable price in their products and service, and reward you with discounts every year your with them.
5 years ago
Anthony Giammatteo New Castle, PA
I have had many times that service has gone out. But my main issue is the outrageous prices that a individual like me on a fixed income has to pay. There is no other provider accept DSL to go to in New Castle Pa. I have to pay $93 a month which includes voice. I have no home phone anymore. With just the internet without voice is more than $100. Go figure. I am going to write Gov. Tom Wolf to see if there are any other companies that may be interested in coming here to western Pa. to compete with this greedy company. With his influence maybe someone would be interested. Verizon Fios must be to big to want to set up shop in western Pa. I urge all western Pa. to write Gov. Wolf also to bring competition to western Pa. Until HALO FI sets up to bring all of us internet at a fraction of the cost which should put greedy companies like Xfinity down the tubes, maybe Gov. Wolf can help.
5 years ago
Ryan Scranton, PA
If I could leave 0 stars I would. This provider has been nothing but trouble for my family. We pay a lot of money for wifi that doesn’t even work, and for TV channels that keep being taken away. In the past few months we have lost several channels that we have had our entire lives, just because some cheap comcast executives want more money. I am not paying more money for TV channels that I have been watching my entire life. Our cable boxes break all the time and our local comcast store has yet to fix them. We can never get a hold of comcast and when we do, they serve no help at all. The people they send to our house to “fix” the problem have no clue what they are talking about. I think they just pick these people right off of the street. This is the WORST tv provider I have ever experienced. Absolutely awful.
5 years ago
Peggy Lowell, MA
I have had an ongoing issue with not receiving all of my stations with multiple error codes. This has happened multiple times when I go on vacation for two weeks or more. I pay big bucks for my monthly cable bill. Every time I schedule an appointment to have someone come to my home it somehow fixes itself. When I cancel an in house appointment the issue disappears. I’m right back to the same issue. Multiple error codes and reduced viewing channels. Is this a game Comcast is playing?? They get my high cost cable payment but only give me half the channels???? Comcast is a disgusting company!!!!!!
5 years ago
Alla P Haverhill, MA
The business model of this company is a scam. Everything is designed to make it absolutely horrible for the customer as far as pricing/ billing . Main goal they have is tie you to a contract where you stuck. When you initially discuss pricing you are told one thing. When you receive the bill it becomes over 25 percent more. You look it up on your website account page- different again. You call for explanations- those are sounding vague and dishonest. They keep saying - you getting a huge discount from some kind of non existing initial level. Of course- they are doing you a huge favor!
I just recently had to change my plan, because my previous plan expired . All I need is an adequate internet speed and minimum tv ( but on demand included ). I was paying around 90 dollars for my old plan.
When I discussed the new plan I was given the number 69,99 plus a few taxes and fees.. I was told that my new plan would be less expensive then previous one. But I loose a few features such as strimplix and something else. That still worked for me. Later on when I checked my web account page - it was saying 83 , which is still within the initial agreement . But the actual bill ended up to be 97 dollars according to my last conversation with the service representative. 69.99 plus a few small fees became 97?! Wow. Any numbers they give - do not matter, they are either pure lie or no one you talk to have no idea what they are talking about . The whole thing is disingenuous to make it as complicated as possible for you .
You can be very sure-you'll be fooled one way or an other at the end as far as payments. When you talk to any representative and think that you finally get the correct information as far as your actual payment- forget it. Your bill may easily end up being 25-30 percent more. But , no worries . You are getting a 40 percent discount from something non existing and Comcast is doing you a big favor by creatively ripping you off!
Comcast is a monopoly. Unfortunately the only competition - Verizon fios does not cover my area. Irony is I don't even need any tv service ( internet, YouTube , Netflix are plenty enough ).
But guess what : if you order internet only ( everyone needs that today )- instead of 40 or so you pay mid 60s.
Bottom line- if you have any opportunity to avoid using Comcast - stay away! And just hope that one day the market place changes and you will have the opportunity to choose between several competing providers.
5 years ago
Chelsea Atlanta, GA
Literally the worst customer service EVER! I’ve been a customer for years now and I have the worst problems with the customer service side of the business. Comcast does need t seem to care about their customers what so ever. They falsely advertise this idea of hassle free moving but it is comepletely immoral! I moved apartments so I wanted to transfer my service however instead they created an entirely new account and did not honor my two year contract which caused me to have a higher bill and then wrongly charged me an early termination fee which ended up on my credit almost a year later. I called to get things resolved of course they apologized and said they would remove the account before it negatively affected my credit however they were extremely careless and only removed it from 2 of the three credit bureaus and it has been almost 4 months now and the only thing they’ve done to remedy the situation is send me a refund of $22 (even though they actually owed me $142 from paying my account ahead before they wrongly closed it instead of transferring service) and continue to make empty promises. I’m still a customer of this horrid company. my credit score has dropped and the only thing they can do is say sorry. Each time I call in it’s like starting from scratch I have to explain over and over again my issues they keep saying they will fix it and continuously drop the ball. I honestly would not recommend this service to anyone. If your home or apartment has fiber I would suggest google fiber. They have amazing customer service and the prices are very comparable to Xfinity with but better services offered and higher internet speeds.
5 years ago
David Sedano Tacoma, WA
I DO NOT RECOMMEND THE COMCAST/XFINITY COMPANY!!
Comcast tried to offer "quick tv" and even though I declined; they added that to my account, raising my monthly payment. I was paying $79/month for 60 MBps (on their website specifies $39.99).
When I tried to terminate the "quicktv" (added WITHOUT MY CONSENT) they said my monthly internet payment would only go up! They kept saying that it was a promotional bundle offer (KEEP IN MIND THAT I HAD SUBSCRIBED/CONTRACT WITH ONLY INTERNET AND DECLINED THEIR QUICKTV OFFER).
I had to buy-out the remaining of my contract ($90-fee).
I DO NOT RECOMMEND COMCAST/XFINITY!!! Besides being overpriced, they will sign you up on a contract and sneakily (without your consent); add costs to your account!
5 years ago
Ricky Quarles Indianapolis, IN
On June 15, 2018 I wrote a review expressing my disgust with Comcast/Xfinity on [email protected]. Today, September 28, 2018 to complain again about them deleting my DVR recordings primarily.the Ford/Kavanaugh hearing yesterday September 27, 2018. The hearing was a day long hearing and because of my work schedule I could not watch it that's why one records on Comcast DVR. The recordings was from C-SPAN and CNN and I woke up this morning to find them gone. One of the most historical events of this century and Comcast/Xfinity took that away. I've also had ESPN programs deleted. Am I the only one?
5 years ago
Rebecca maxfield Waltham, MA
We have been with Comcast for less than 2 months and have had problems from the beginning, from service not working at all, only half a remote working so had to get a new one in the mail and now channels becoming fuzzy and jumpy all the time. We usually can’t get through a show without the channel going fuzzy. I tried trouble shooting on 3 separate occasions with 3 different people, even a supervisor and hen I was told someone will come out and check. I asked how much that would cost me, and the supervisor said well the technician will decide if they will cover it or if we will. Clearly I said forget it. Thankfully Netflix can always be counted on and it’s only $12.99.... how embarrassing for Comcast that there are so many bad reviews, they are so over the top expensive and they are truly the worst people to deal with and their product is poor. If it worked well and customer service knew what they were doing, I’d have no problem paying a lot. You should pay for what you GET not for what you don’t get.
I took videos And pictures of what keeps happening. It’s ridiculous.
5 years ago
Brian Arnold Jupiter, FL
I have been with Comcast / Xfinity for 4 years and just received a letter in the mail that they are taking away multiple channels a few of which are the most frequently watched channels in our home. They just recently signed me up for a 2 year agreement at which time their agent told me my channel line-up would not change. Now they changed and when I called they are doing nothing about it. They are even going to still require me to pay the early contract termination fee if leave, even though it was them that changed the channels being given. This is unethical and I will not be remaining a Comcast customer. Beware, they will not uphold what their representative tell customers on the phone.
5 years ago
Ashley Colorado Springs, CO
Our internet coverage is terrible. When my husband called to see if they could fix it, the call center person he spoke to (someone contracted from India) promised our internet would be fixed and that to make up for the pain we had gone through they would reduce our price $20 and throw in free TV, and give the first month of the new plan totally free. But then we got charged twice in the same month, and the internet signal was no better. When we called back, the call center woman who answered- who had a strong accent that was hard to understand- had no idea what we were talking about. She was no help at all. She kept telling us we were paying for our TV converage (even though we had been told it was free) and internet- we eventually got her manager on the line and he did nothing but take the TV (which again we were actually getting charged for!!) off the plan. But then he charged us more fees for signing a new plan!! All we wanted was for our internet to work- we did not want to do anything to our contract. Instead we got charged a ton of fees and lied to. If there was another internet option in our area we would be leaving Xfinity forever. They owe us a refund and an apology.
5 years ago
roni buckner Quincy, IL
I recently received a call from Comcast requesting to set up a time for my equipment in the house to be updated. I set up the time of course with the open 2 hour window they make you use. No one shows up its been 3 hours! I call Comcast and get passed around numerous times to finally talk to a foreign person who does not speak or understand english! I have to keep repeating my phone number and address. So 30 minutes later nothing is solved. Comcast your service is terrible and that is being way to nice! I know this comment will be ignored I see online other customers complaining and nothing seems to change.
5 years ago
Sherri Baltimore, MD
I've been a loyal Comcast customer for about 10 yrs now. I just recently moved so I called to get my triple play bundle transferred to the new address. I was informed that it would tale at least a week to g er t someone out to install. I inquired about self install as that's what I planned on doing anyway &was told the only way to do that was to remove the phone service which was fine because we never used it anyway. What the rep failed to tell me was that I was going to lose several channels that I can't get back (don't know why) now. One of the channels ID is the only channel I watch. After the self install everything worked smoothly til the next morning TV stopped working so I call Comcast & they get the TV working but then my internet stops working just as they got the TV to work. I then have to call back spend 90 minutes on the phone trying to troubleshoot which doesn't solve issues. I'm then told I have to go pick up another router because they think the original router was fried when they did whatever they did to fix TV. Needless to say that didn't work either. Anyway I then had to schedule an appt for a tech anyway which they tried to bill me for but I wasnt having that. Went w/o internet for 3 days had to have a tech come out anyway but all this could've been avoided if they'd have just told me I'd lose my channels. I would've waited the week for install just to keep them. Currently in process of deciding of I'm going with Dish or FIOS. Buyer beware!!!
5 years ago
Jacob North Weymouth, MA
For the last two years, I was under the "cut the cord" model. I felt liberated to not be tied down to Comcast internet, cable and excessive undefined fees and arbitrary increases. I decided after two years that I couldn't live off my mobile Hotspot anymore as the wifi became increasingly unreliable. I decided to order Comcast's double play and have the self installment. Comcast sent the cable box and router 4 days after I completed my order, but they forgot to send the power cord for the cable box. I called Comcast to inform them of their oversight, and the customer service was non-existant. I was instructed to go to a Comcast outpost to return everything. When I arrived at the outpost, the individual handed me the required piece, even after I told him I was instructed to return it all. At that very moment, I decided to cancel it all. What a waste of time and effort, and it all started to come back why I got rid of Comcast 2 years ago. As the Comcast employee was checking me out and scanning the bar code, he said "this box wasn't even on your account....";I walked out and willl never look back.
5 years ago
Tamara Minneapolis, MN
Worst customer service I have ever delt with. I currently have internet wth Comcast xfinity and was trying to get cable installed. They didn’t show up for our first scheduled installation time and said that they didn’t even see that we were on the schedule. So we had to reschedule for another week. A week later, they call only once to see if your home for the installation. I was home, but accidentally missed the phone call. So they did not come. They didn’t even ring the door bell or knock on the door. Just assumed I wasn’t home. Now they expect me to take off work in order to be home for a third installation time. I will be cancelling all my services with them.
5 years ago
Jayron Gresham Atlanta, GA
When I first signed up for set up your self service, that was impossible, so they sent a tech to my residence,but,the day he was originally suppose to come,he never came,when he finally came,they stated they would not charge me for the set up,but,later they did and every month my bill kept changing,I could never get someone on the phone after hours of waiting and they never return calls and when they do,its a foreign agent,that can't answer any questions and now they have sent my account to collections without giving me an explanation or a justification of the billing. All I wanted was explain my billing and to give me the billing amount I agreed upon at the beginning,their customer service sucks and the company is full of lies and broken commitments
5 years ago
Rachel Salt Lake City, UT
I closed and paid my account in full 2 months ago. I called and was assured everything was paid and closed out. 2 months later I get charges from comcast. I try to log in online to see why they would be charging me and it says my permission is denied online. When I call customer service its an hour of explaining I owe money for this and that, and they make no response to me referencing the call I made to completely close out the account and pay all bills. I was told it was all paid and closed. then when the charges show up 2 months later and try to get a copy of the bill they refuse to give me a copy. They actually said that once you close an account you no longer have access to your billing statements and have to go along with the future charges that might come up. Never again comcast, that was my grocery money for the month..
5 years ago
Victoria Pottstown, PA
Hi,
Comcast is a horrible service. I have had them for at least 4 years and i always have issues with them. The alarm system is trash.. and it never works. They are always increasing my bill. Just yesterday i called them because they removed one of my channels out of my bundle. They wanted to charge me an extra $15 to get it back. They couldn't do anything to help me. I will be getting rid of the service all together in November when my husband gets back from his deployment.
Again... COMCAST is the worst cable, internet, phone and security system provider! I honestly believe they are the devil.... smh.
5 years ago
Samantha Bloomington, IL
Had the worst experience after cable box fried my 50 lg tv it took days to get someone to my home to look at it. Tech field insurance claim and when I complained about my service they said they were giving us a $80 credit but never reflected on bill. Don't feel I should pay for a service for one I couldn't use but it took a month to be reimbursed for the tv. So for a month with no tv in my living room they expect me to pay guess I will be changing cable internet and phone providers. Should have just gave me the stupid credit my bill is $ 200 a month and been a customer for over 15 years. Not good business!!
5 years ago
Vagillia Jackson Covington, GA
I moved to a new home and was informed that comcast did not service my new area. A manager told me that if I canceled a portion of service and then another that I would not be charged the early termination fee. When I called back and spoke with a representative and explained what the manager told me, she called me dishonest for trying to beat the system. When I receive my final bill, I called in and was told by a manager that I could have done what the manager told me and not pay the fee. Even though the representative told me otherwise, I was blamed for canceling in the same day even though the representative told me it wouldn't matter and I would be charged anyway. In the end, when I attempted to pay the termination fee, she passed me along to the automated system without ending the call. I will never do busniess with them again. A total fraud and rip off!!! Buyer beware...contracts are meant to get you either way and are extremely one sided!!!!
5 years ago
Abel Lara Reading, PA
the worst. cancelled the services after jacking my price up to 200 after the first year was over. Retention team came back and offered the same package at 125$ and upgraded the internet speed for free, then continued to charge me the full amount for 2 months and when I called back they were going to correct and backcharge the charges for the miscommunication. Told me my service was going to cost $143 and told them to check the recorded call and apologized that the person provided and promised the 125 but there was nothing they could do about it. They did not honor what the promised after I cancelled and pulled me back into this absolute mess. Comcast in ten years will not be around due to their customer service, services, retention, price, cheaper competitors that provide better service and offers, and waiting on the line for 30 minutes and having to call back multiple times instead of actually spending my only 30 minutes before I go to bed to actually watch TV. As you can tell I absolutely hate Comcast Xfinity and they tried selling me another package right after I cancelled for the second time LOLOL If this review would let me give 0 stars I would... they even get a pity 1 star since I can't complete it without
5 years ago
Claudia Camas, WA
They have answered my questions and sent someone to my home to help me move my office, but they were unable to really do what I needed and jerry rigged something. I then got a small local repair company to help and I'm finally OK
5 years ago
Kianna Daniel Little Rock, AR
I've been a customer at Comcast for just under a month. I was not happy with the service that was initially installed. Therefore, I called to cancel my service the same day. An agent upgraded my service and told me he would waive my second installation fee. The new service was more expensive than I initially said I could afford. When the technician came to install upgraded service which still didn't include everything I wanted, I had to agree to paying more. The agent told me he would put in a $100 gift card to be issued to me to help offset some of the cost of my service, if I paid my first 3 bills on time. I paid my first bill that I knew would be higher due to the initial installation fee on July 5. Then, I received a bill that was even higher that is due on July 31. The second bill included a second $60 installation fee, and my service cost even more than quoted. I called to get an explanation of my bill. I was told that the agent didn't waive my installation fee, nor did he give me the promised gift card to be releases after 3 months. I asked to speak to a supervisor or higher agent, but my request was denied. The new agent finally agreed to remove the installation fee and give me a $20 credit and the STARZ channel for 3 months. That still doesn't equal the $100 gift card that I was promised and later told I didn't qualify to receive. I recently discovered that I have to unexpectedly move from my current residence. The agent informed me that, if I move to a new place and Comcast is unable to supply me with service in that area, I will still be forced to pay an early termination fee for my contract. I feel disgusted that Comcast lied to me in order to keep me as a customer and their customer service skills are not up to par. I made a huge mistake by leaving Directv for Comcast xfinity tv.
5 years ago
Squeaky Chicago, IL
A few years ago, Comcast slammed me into a 2-year, high-cost contract without my knowledge. They did it to millions of people, and if I'm not mistaken, a class-action lawsuit resulted. When my contractual two years were up, I cancelled service and returned my equipment--and thank goodness I had the presence of mind to ask for a receipt, because they billed me for months for almost $500, claiming I never returned the stuff. After they sent my account to collections, I was able to show the receipt to the agency and they cancelled the debt. I spent YEARS in hell with Comcast.
So, quite naturally, I swore I'd never give them another dime, and for 15 years, I didn't. Then I moved to my current neighborhood, and this horrible scumbag company was my only choice. So, against everything I stand for, Comcast is again providing me a service (Internet only; I haven't had cable for years). I detest them with every cell of my being. And they still suck, and are still raping customers for huge amounts of cash for crappy service. My bill doubled not long ago and when I called to find out why, they had no explanation (and would not reduce it to the former amount). Calling them for any reason is like having to shave my head with a cheese grater; it's painful, bloody, time-consuming, and I can't wait for it to be over. They charge huge fees to come to my home and fix problems that are THEIR fault. One of their customer service people added cable with every premium channel to my account because he was pissed at me, and I didn't find out until my next billing cycle. It took weeks to straighten that out and I had to get my bank involved. Such a horrible, horrible, horrible company. I hope for their complete dissolution in absolute disgrace.
5 years ago
Tom Pleasant Grove, UT
I currently have Comcast Xfinity for my WIFI. I have had them for TV in the past and it is a good product. I will try them again when I get out of my darned satellite contract.
5 years ago
Kristen Jolly Clinton Township, MI
I literally watch one channel every night (food network). I came home one day after paying my monthly $125 bill and it asked me to subscribe and pay extra for this channel. I have already had several bad experiences with Comcast so I was very upset I had to waste an hour after a long day at work speaking to their incompetent customer service workers. I usually wouldn't speak about anyone that way but one women asked for me to pay more because my package no longer includes this channel, then hung up when I asked for a supervisor. I'm not sure why I even asked for a supervisor because the last time I spoke with one they promised to call me back and never did. Of course they were no where to be found later. I finally spoke with a lady named Leslie who actually worked something out with me and I now have my one channel. If only I could pay for this ONE channel only. I honestly think that Comcast needs to stop outsourcing when it comes to something so important as customer service. Invest in your employees so that you can maybe win a JD Power award.
5 years ago
Delmas & Audrey Wilson Flint, MI
There records say I have been a customer since 1974, in this sub-division. In my old neighborhood I signed up in 1965. For a customer of over 50 years, you would think they would make some concession for a persons loyalty, not just for new customers. I pay over $209 a month for the food network, HGTV, & westerns for my husband, no HBO, they threw in Starz. We switched over to the X 1 box. We feel like we are paying full price for experimental programming, that still have not had the kinks worked out. frozen screens, updating that interrupts your shows, dialog boxes that apologizes for housecleaning. There billing dept is always adding on fees & you can not get a clear understanding of your bill. The only reason i stayed was because of my husband of 63 years but because of this last incident, he is ready to leave. We always paid on time & never shirked our bills. The people they hire have always been cordial, but they don't shape policy.
5 years ago
Alexander Ferenczy Bloomington, IN
Great remote; lots of options, but nickel and dime you to aggravation with selection packages; a bit expensive for options and with only 'basic' TV there is no way to set smart tv to best display and HD...it's a s if Xfinity deliberately 'reduces' cable signal in effort to force adding costly packages.
6 years ago
Lourdes Rivera New Castle, DE
Their customer service, the wait on line, the transferred around 3-4 times on one call, disconnect your line and not calling back, the the changes on your package, the hikes on cost but I gave them a 3 because you would find at the end a good customer service that would eventually will made your day pleasant after all.
6 years ago
Stacy Grottoes, VA
Quality of service to the customer.Price for internet and basic channels. They offer periodic specials for their customers..High quality services for less.
6 years ago
DJCMN Saint Paul, MN
STAY AWAY FROM XFINITY AT ALL COST!!!!Very shady business practices and poor quality service. Against my better judgement due to Comcast/Xfinity's awful reputation I decided to try them. After two weeks, many calls and several installation appointments Xfinity was unable to provide me with working phone, internet or tv. After two weeks I called and cancelled my service within their 30 day trial period. At the time I requested a written confirmation of my service cancellation. I was informed they the customer service rep that they could not provide that even though they had my email address on file. I thought this strange but trusted that my services would be cancelled as requested on the date requested. A month later I receive a bill from Xfinity for current services. When calling customer services I was informed that they did not cancel my services, would not back date the billing to the original cancellation date and would not be charging me an early cancellation fee. Needless to say I was livid. They would not immediately cancel my service unless I agreed to pay the early cancellation fees. I refused so they did offer to start an investigation to waive the cancellation fees but to do this they had to keep my non-existent services active. Very, very unethical and I am assuming unethical business practices. At this point it appears that Xfinity is going to attempt to charge me $600-$700 for services they were never able to provide. I am sure I am not the only person dealing with these unlawful business practices. Will be in the process of starting a class action lawsuit against them for these types of behaviors.
6 years ago Edited September 14, 2021
Michael Foote Port Charlotte, FL
after more than a year of having comcast/xfinity tv, i can only say the only way i was able to watch television with there box, updated hd box, plenty of upgrades and calls i could only see television in standard mode. i now watch tv with a great hd picture using an antenna.
CALLING COMCAST IS LIKE TALKING TO ALEXA "from amazon"
never have they billed me, or gave me what they promised as agreed. i gave up and returned there cable box. i have proof of what they tell me and never getting it. i always paid my bill in full and i feel i lost all money pd to them. its a very stressful experience dealing with comcast. i do not recommend anyone going through the suffering and lost i did and still having to deal with them. its very sad a billion dollar company cant do what they promise and theres nothing anyone can do!!
6 years ago
Bubba Portland, OR
I called to report an emergency - a cable that had fallen across the road and was hanging from a line on one side to my neighbor's house on the other. It took half an hour to process the call, and I was told that the call would be escalated and that someone would be out shortly. Never happened. It took from 11 one morning that I made the call until 5 the next evening before someone came out to repair the issue. They're fortunate I took the time to zip tie the cable just high enough so that cars could go underneath it. Otherwise there would have been a line down in the neighborhood, and it wouldn't have just been cable. It would have been phone and electrical as well. Comcast sucks.
6 years ago
LINDA Manitowoc, WI
I’ve had Comcast for nearly 20 years with very few problems.
I know people that have had satellite dishes and were always complaining about reception.
Overall I am happy with Comcast.
6 years ago
Bryan Saint Clair Shores, MI
Comcast is terrible. High prices they try to raise every year or so. Inconsistent connection, be it ungodly high ping or just straight up disconnection. Internet typically goes down once every day or two, and has done so for many months now. Comcasts social media presence would be pitiful if it weren't so frustratingly useless. Commonly dodges direct questions from their own customers, instead referring them to contact service reps over the phone. Overall a headache and a drain on the wallet. It's too bad weak government leadership hasn't cracked down with anti-trust actions, because I can't switch to any other company without expecting the same or an equivalent experience.
6 years ago
Pete Centerville, UT
Best thing about Xfinity TV is the ability to watch on the go. I'm able to watch all of my sports from my phone or computer when I'm not home and it makes it very useful. Just for that I would recommend this to anyone.
6 years ago
Joshua Rismoen Wylie, TX
I had comcast for over 3 years paying $135 a month. We moved out of state so we cancelled. I called and did everything I needed to be clear, returned equipment and paid $291 for my final bill. I asked to make sure, "I now owe nothing, correct?" She said yes. We moved out of state and then today, 3 months later, I am in collections. I had nothing but problems with their service, they have it recorded. Now they took me to collections over $100!!! I paid more than that monthly, why would I try to skip out on That? She told me I was free and clear. That's how they treat long time customers. Something I will never win in a dispute. DO NOT USE THIS COMPANY!!! Save yourself the headache. Bad service and even worse customer service. I will do everything in my power to detour business away from them.
6 years ago
Nasrin
Comcast erroneously charged my account for a weeks worth of service I did not purchase or use. I called three times a week for 3 weeks to try and get this charge taken off my card. I spoke to multiple people both on the phone and through the online chat. The only answer I received is "our system is down". Comcast had no problem charging my account, but when the time came to provide a refund, the system was down. It is unseemly that a company as large as Comcast can be using a system that's been down for 3 weeks straight. I attempted to speak to a supervisor multiple times, to no avail and after a long hold period. I would never reccommend this service to anyone. The only reason I even used it is because they have a monopoly over the neighborhood I was in.
6 years ago
Rafiqul Islam
FUTURE IS AWE FULL AND SCARY:
I don’t usually do reviews, but this time I feel that the potential Comcast customers should know what they are getting into once they sign up for Comcast services:
I have been with Comcast on and off for the past 6 years. I signed up again last September 2016 for a triple play with maximum 200 MBS blast internet speed. I have been paying around $145/month for the services.
But this month my bills showed a jump to $185/month. I was surprised as I haven’t added any new or additional services.
So I called the customer service, and after a million questions and run around finally managed to speak to the billing section representative. When I ask her for the clarification for increased charge, she tells me “I am happy to tell you that your promotional rate to which you signed up have now expired (I don’t know whats she happy about). You will hence forth have to pay at normal rate of $185/month.
Have you ever had a conversation with the a Comcast billing representative and ask suggestion from her? They are so, robotic, arrogant and make you feel so low. They wont even make an effort to address your concerns or offer a solution. Typical attitude:
i. If you aren’t happy, you are welcome to discontinue service. But don’t forget to return the equipment to our office.
ii. How stupid are you not to be able to figure out the solution for yourself;
iii. I ask her if there is any way that I can lower my monthly charge. She flatly says “NO”, without even making a pretence of checking.
iv. I ask her, what if I dropped a service and go back to basic packages….answer, I am happy to tell you that if you drop any services, like the phone or take a basic package of TV, then your rate actually goes up to over $200/month.
What kind of a crazy stupid business model is that??
1. Penalize a loyal existing customer and offer good rates to new customers?
2. I guess Comcast want new customers and doesn’t give a hoot about retaining old loyal customers.
If that is the future……….I am scared. So sad. Comcast used to be a good company.
6 years ago
Azamat
They get everything wrong and sign up you for services you did not request. I was using only internet service, but they screwed my billing cycle and added tv services, even if I did not ask them. Why?????
I tried to close account and cancel all services I had with them, but it took me 3 days to stop all services. Every time they do something wrong, and not what I asked. That's why I had to go to xfinity store 3 days in a row to fix the problem. For example, I asked to close internet service as of today, but they did it for date week later. It is really difficult to get off of their hook. Really terrible!!!
6 years ago
Aaron Corbett
Too keep an extremely long story short. Comcast is hands down the worst organization I've ever dealt with. No exaguration at all. Have talked too perhaps 4 or 5 different representatives over the past 2 weeks and my billing is a complete mess. Each representative has told me different things and each one has lied to me. Hands down worst communication I've ever received from a company. Like I said, to keep it short and simple please just listen to my warning if you are a new customer. Comcast does nothing but offer over priced packages, mediocre internet service, miscommunication and make sure you monitor your promotional deal towards the end. Because they will not get a hold of you and are just waiting badly too skyrocket your bill to something outrageous. Then when you ask for a simple fix due to you not knowing your bill would he that high after promotion, they won't do anything for you except lie and transfer you too another representative. There are cheaper better options out there I promise you. I promise.
6 years ago
MVH
Have had auto pay with a credit card for several years. No problem. Then my credit card was compromised & had to change the card number with comcast. Did everything online & my account showed auto pay was "on" & new card number in place. Late charged & threatened with disconnect. Thinking I did something wrong, I made immediate payment and double checked that I had auto pay in place. Again, at my end, everything was okay. Next month another late fee & threat to disconnect. Called customer service & after lengthy hold & incompetent rep, asked for a supervisor. Got disconnected not once, not twice, not three times, but 4 times before I spoke with a supervisor in a call center in Mexico. I thought everything was good to go & he refunded the 2 late charges. My account showed auto pay in place & auto payment set for July 13th for total amount due. Got phone call yesterday again threatening disconnect. Immediately asked for a supervisor & this regular rep was competent. Only had to wait 15 minutes for a supervisor who was abrupt & blamed problem on the supervisor of call center in Mexico. She was "unable" to take payment over the phone , refused to acknowledge the incompetence/responsibility of comcast & basically left me to figure it out. I immediately removed auto pay from my account, deleted my credit card info & paid the bill. If I had any other choice for internet service in my small town, I would immediately cancel my cable TV, internet, land line bundle. I pay $230 a month & have been a long time customer & this is how I am treated? If any of these so called customer service reps worked for me in my small business, they would be terminated immediately if they treated my customers this way.
6 years ago
Leon
Had the worst day with comcast. The tech came out to hook up my service. They left and nothing was done right. The Internet was the only thing working. Everything else wasn't. No phone 2 out of 3 tv's not working. When I called them back, they wanted to talk smart and blame me for them not doing their job. Instead of getting someone back to fix their mistake they wanted to play games one the phone. They told me it would be 4 days before someone could get to me. Maybe comcast should spend their time getting the tech back to correct the mistake instead of talking smart.
The real funny thing was when , we had played around on the phone for 5 hours. When I wanted to cancel the service they called me back and said they could get someone here in 20 min, really?
They are coming to get their equipment, but I have to call my old provider to reconnect my old service, comcast said they can't do it. So much for their 30 day satisfaction guarantee. Classic case of big companies thinking that they can treat you like dirt, and steal your money.
6 years ago
Susan Stewart Salt Lake City, UT
I think we have had Comcast the longest out of any cable service, the TV was good. The controllers a little big and I wish they had a better search function. But the service itself was okay. Having to ever call for customer service is horrible. The waits are long, and the customer service is rarely actually helpful.
6 years ago
W.P. Spring, TX
Serious issues with Xfinity platform doesn't recognize voice of elderly or if you have a cold or sore throat ! I have dozens of picture showing system crashes to area outages! This includes Wifi to DVR ...I'd like to say nuts to their platform , it's buggier than virus or malware it jumps from side to side of screen when watching standard TV without recording it first. It doesn't find things their were their just a day before on future clips of coming TV series! You can't save favorites, unless you save the entire channel nuts to X-Finity craziness ! It has more ticks and bugs than a dog, it can't do anything right without constant maintenance call to tech support or a costly service call that they make you pay for ! Why should you pay for services they can't maintain properly or consistently without costly charges added to your bill monthly.
Their not worth the over $100. 00 a month they currently charge for a package deal that should be half that price with current BAD SERVICES ISSUES....
6 years ago
Filly
ON DEMAND: On Demand needs a LOT of improvement! We're no longer able to watch programs that have already aired (i.e., reruns) but that will be aired again within several hours or days ... the On Demand screen shows what day it will air in the future, but you can't watch it NOW (you know, like "on demand") ... this negates the whole PURPOSE of having On Demand ... I don't want to have to wait to watch a RERUN I'm interested in watching TODAY or RIGHT NOW. On Demand didn't used to be like this ... you could watch ANY program that was available, even if it was re-airing in a few minutes. In addition, On Demand used to, but no longer includes a lot of prior seasons and/or episodes on many programs ... it may only have 1 or 2 episodes out of 10+ prior season's episodes and on some programs your only option is to to BUY the prior episode(s) at $2.99 each! I recently became interested in watching the TV version of Fargo and found that I would have to BUY each episode of the first two seasons!
DVR: Command response time is horrible for reverse, play, pause, and fast forward. Too much delay between pushing the command button and the response! Very frustrating! Would also like to be able to preset MY OWN DEFAULTS for recordings instead of having to go into OPTIONS every time I record something. It would be nice to be able to set up my own custom category tags for sorting recorded items in the DVR so we could tag & sort my husband's stuff separately from mine.
MOVIE GUIDE: PLEASE, if there is more than 5 movies listed, provide the option to see ALL of them instead of making us use the arrow key on the remote to go to the right one movie at a time until we get to the end of that particular list. You also need to provide a "Period Piece" genre.
NETFLIX: It is taking too long to connect to Netflix through the Apps menu and via Remote Voice. I'm sure all Netflix subscribers have a long list of improvements Netflix should consider making to make their site easier to use.
6 years ago
Stephen Paige Fruitland Park, FL
I can't believe this...I ordered new service 3 days ago, was given a day and time slot and was told that I would receive a call 30 min. prior to arrival. I took off work, had my Dish network disconnected and removed the equipment to make it easy on them and now I'm being told that my install actually wasn't available for the date given to me and that there are no available dates for the next 5+ weeks!!!! What is going on over there? My first interaction and this is what happens. They told me they would call me in the future when a date comes open...I may not want their service by then as I may be in another contract with someone else by that time; I'm looking for another today.
7 years ago
Robert B
Avoid Comcast Xfinity X1 service or any Comcast service for that matter. We switched about 3 months ago from a regular Comcast Triple play package to X1. The initial changeover call was a nightmare - 2 hours on the phone only to be told I had to take the old boxes to a service center 30 miles away (because they closed our local office) where I was told they had been mailed to me and I had to wait until they were delivered! Then I found out I was assigned a new telephone number! 20 hours of calls later that was resolved (by the way the phone service is horrible too, but that is another story). Now the tv service only works sporadically, constantly have to reboot the box. Called for service and the technician said the signal was weak from the pole into the house, so he put a booster on and changed the screw on end at one of the outlets. Now I get my bill with a $25 service call charge that customer service says they can't do anything about. I'm stuck with a contract until 2018, but Verizon and DISH here I come as soon as that contract expires. Reliable phone service and slow dialup is better than dealing with the horrible services we have now! Beware
7 years ago
Chad
I never had problem watching my favorite shows either online or on my smartphone until Xfinity performed probably the worst upgrade in today's entertainment applications!! I used to watch shows on my phone when I'm out of the house then finish them when I get home on bigger screens from my tv or even desktops. I used to be able to pick up where I left off BUT NOW with the new upgrade, I cannot even fast forward nor rewind to where I want to watch.. To why it is still called "ON DEMAND" is beyond me when you cannot even control anything other than "Play" and "Pause" buttons! Fortunately, other cable companies are almost finish laying down their cables in my community which will give me & other homeowners the option of dropping Comcast...... Which more than 80% of the neighborhood had already decided to do so.!!
7 years ago
Marsha Boone Gary, IN
Comcast service is horrible. I have had Comcast for about 4 1/2 months, it's the worst service I have had in years. This morning when I got up at 4:00 AM the service was down. Call customer service, they wanted me to run around the house turning off and on all the equipment in the house. This is not the first time I have had problems with my Comcast. Other times when the service was down they promise a credit but I did not get the credit. Not only is the service horrible but they make all these promises and you get nothing.
I had 4 techs that been to my house and still I am having problem with my Comcast. I am now in a 2 years contract with Comcast, so we have to deal with these problems for two years! If I can redo my decision, I would have went with AT&T.
8 years ago
