Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Absolutely the worse support services of any organization I've dealt with. Their phone support is a joke. They ask a series of questions and sub-questions, none of which cover issues I wanted addressed. You can't get to a live person to assist you. Their on line chat system has no place to type a question. Horrible support, especially from a supposed high tech company.
Comcast is the worst company to deal with they rip u off for nothing every one should go to diwh and run comcast out of business
Love the service, much better than dish. I miss cmt and other channels you do not include in basic.
Service has been great. TV and internet coverage and quality have been fantastic. Price, especially for long-time customers, is a bit ridiculous. They apparently don't care much for long time customers. Instead they focus on giving deals to new customers.
Comcast Xfinity had the best price for internet when I compared the ones available to me in my area, and it included cable TV. I have been impressed when I call in that they have been able to resolve my concerns or questions quickly.
Netflix is pretty good. I can watch movies without having to go anywhere to rent them. You can have multiple people on a server. It is real nice. It also has a much better selection than Amazon Prime. It would be nice if they incorporated vid angel capabilities into it though.
I have had a lot of different cable companies throughout the years but Comcast is the absolute worst when it comes to customer service. I was trying to reach someone at Comcast to discuss my 88 year old Mother’s service and it is impossible to reach an actual person if you do not know the account number. I tried calling as new service using the phone number on their website, after waiting 45 minutes listening to music, I get an automated voice saying “this phone number is no longer in service, please call 1-800-Comcast. So I hung up and called 1-800-Comcast. After over 1 hour of waiting, the automated voice comes on and says , “this number is no longer in service, please call 1-800-Comcast!” I then called back and when the automated voice came on again, I kept hitting 0 multiple times. Every time I started to hear the automated voice, I kept hitting 0. After hitting the 0 approximately 30 times, I was final put through to an agent. Totally unacceptable!
Fees are too high and keep going up. Explanations from customer service are canned answers. Paying for packages that do not want. Company won't let the customer buy the equipment, therefore, the customer is paying for infinite rent payments.
Their Customer Service SUCKS! I have been a long time customer and have been relatively happy with their service (although their fees keep going up). I wanted to switch to 1G High Speed and streaming TV channels. What a disaster! The installer did nothing but change out the modem. zero help making sure the TVs work? No instruction on how to set the TVs up. Did not cancel the service or remove any equipment.... NOTHING! 6 calls later and I do have some channels but not nearly all of them ( I will have to make a 7th call). The internet speed sucks too and my 2nd and 3rd TV can hold the signal long enough. Even though I am paying for 1G speed. The most I have detected was 210mbs when no one else was home in the middle of the day. When others are I home I am lucky to get 30-50mbs. Total scam!
I signed up as an infinity customer 2 months ago and got all my billing needs set up on my automatic payments. I planned everything ahead and set aside money for the installation costs and everything. After setting up my account, I noticed a mysterious credit. I notified customer service, and they told me that my account was still getting set up so I should simply ignore it. Later, I got my first statement and it said that I still have a credit. I called customer service and asked them if I owe anything and that I was not aware of any account credit. They told me that everything was paid up. So, happy I guess, I decided to use my money to pay other bills. 2 months later, Xfinity says I owe the installation costs plus 2 months of service fees and that I must pay immediately to avoid suspension of service. Then, the demanded that I pay everything in full. Wait, what? You guys told me that I didn't owe anything. I've used my money to pay other bills and now you want me to go back and pay. Xfinity: "Rest assured, you don't owe anything. Oh wait, just kidding now you do owe EVERYTHING and if you don't pay it now, we'll shut off your service." Customer service was of no help. They kept demanding payment. Not a happy new Xfinity customer. Good luck to others out there. These guys do not take care of the little guys.
I have been an Xfinity customer for more than 3 years now, and I should say that I am very disappointed by the service and their billing policies. Every now and then, we are experiencing service interruption and many times the quality of the internet connection is unacceptable. I am highly dissatisfied with their billing procedures. I have never been informed in advance when my contract is about to expire and I am always surprised to see that my bill has gone up so I can take additional steps and switch to another promotion on time. Although I haven't changed the services I am receiving, every year I am seeing a significant increase in my monthly bill. In contrast, customer service representatives have always been very helpful and provide valuable information and support.
Their prices are insanely bad and their customer service is worse unless you call at 2am to speak to someone who just doesn't care and will give you whatever.
Dale L Farmer
They have been affordable and customer service was good and bad. The product was good for me.
Terrible company. Called in to inquire about any savings on any service. Lady I talked to said I could get a$10 mo saving on Internet service. I signed up for savings and after I had hung up my HD service was disconnected as well as 2 digital adapter boxes. Called back and got another lady agent that said she would reconnect the HD but put me on hold. I waited over 10 min and she never came back. Finally phone was disconnected so I had to call back. Got another person that finally after 30 min. Reconnected the HD but the 2 digital adapter boxes would not work. She again put me on hold and finally came back and told me she could reconnect the other two boxes but would have to charge me $6.95 per box per mo. To reconnect. I have never had to pay for these boxes as they were free from Comcast when they changed their signal several years ago. I protested but to no avail as she said That was now the way it is. So after all this BS I have now ended up having to pay more for the same service that there was nearer a charge. I would cancel everything with Comcast if I could but due to being in a condo association that charges me for basic cable in my monthly condo fees I am locked in.i have also had many outages with there xfinity service over the years. Bad company, bad service.
Way overpriced. Monopolized my home area. Ridiculous how they exploit their customers by raising the price several month in a row without notification. Totally unnecessary. Service is spotty. Customer service is always courteous.
Connections have been fairly decent overall, but xfinity really misses out in customer service. Our bills have been raised multiple times despite no change in plan and it’s a struggle to fix it every time.
I have mixed feelings about Xfinity TV services. About 4 years ago when I first started working with this provider I felt like their service was fairly good. After a couple of months I started having a really bad connection. My TV would have a really bad signal and I was told that the are that I lived in was a dead spot. I ended up switching soon after because I was not getting the speed of services that I had hoped to. If you are in a "dead spot" this is definitely not the right provider for you.
yes I spoke with Jorge M my name is gladybeth I'm moving out and I'm trying to transfer my account and jorge m said i need to pay the 60 because the person that used to live there left the connection bad, and i explain to him that i move on the 30 and i need to see first if it bad or not before paying someone to fix everything he said i need to be responsible for that and he will not complete the order and will not send the self installation because i need to be responsible for what other people did on the apartment
I was an outstanding member of comcast for a year. Service was what I expected. However, upon moving out of state, comcast incorrectly did not terminate an old account when we transferred service. Instead, they charged me for two months of service at an address I didn't live at anymore. Two months after we moved i found out about the balance through the app when it pulled up the old account instead of the new one. I called them and they said they would fix it and it was an invalid charge due to their error. Two years later they have still failed to fix the issue and will not fix it because it is outside of the 120 day disputing time despite the fact I called and disputed it within 60 days. Not once did they ever contact me in any way to notify me of the balance. Instead they let it sit and sent it to collections. I'm no longer a customer due to lack of service providing nor will ever I return to comcast service for this reason.
We first tried comcast home phone service years ago when they entered the Chicago area market. They kept charging erroneous fees and would refund it in the next bill after calling but would appear again in the next bill. After the 4th time I canceled my service. My review is not about that but the hundreds of ad flyers I get almost every single month. I called them to stop but of course they don't. The worst thing is that the flyers are all plastic. Which is terrible for the environment. Noone recycles these and most are probably just thrown out. Just shows you what a horrible ignorant corporation comcast xfinity is. They are absolute scum.
Rip off company
Rip off company...they took it upon themselves to withdraw over $233.00 from my checking account Without my permission or agreement. I gave the customer rep a $50.00 dollar payment on April 24,2019 and asked for a 10 day extension...she said for me to call back on May 7th to get another extension. On May 4th..over $233.00 was taken from my checking account! I never agreed to that because for one thing I only get paid from Social Security on the 2nd Wed of every month..for the month of May it was May 8th! Plus why would I even need an extension if my account would have been at a zero balance. Needless to say..this has caused not only a financial hardship..but will affect my credit because I couldn't afford to pay my other bills..but also a mental hardship...and Oh..dont even think about changing your ' due date'..so my billing date is the 6th of each month..the 2nd Wed of the month is never that early date..so they charge me an extra late charge..plus another month is added to my bill...but I am contacting a lawyer on this one because they had absolutely no right or permission to take that money out...actually this was an ' illegal act! I will also be contacting the BBB on this as well. Oh..spoke to 3 Supervisors at Xfinity.bottom line we are sorry..but not giving any of your money back..we will see about that..and if you make a payment...dont speak directly to a rep and give her/ him your banking acct..because they do whatever they want to do..my rating for this company..a negative zero!
This company has the worst costumer service they will say to you one thing over the phone and then when you call back to argue they just give you a whole different story the calls are recorded but its not for the costumers benefit its only for training purpose so you really dont have a way to prove anything they say to you I would never have service with this company and i would never recomend it to anyone they are not serious at all they will rip you off so check your bills carefully
It’s okay. The prices for some packages are outrageous but they do have good service!
The worst company in the WORLD!!! Their customer service is the worst as well!!! They charge me $70.00 twice for instalation. The first time they charge $70.00 on May 01, 2019. After their insatllation was complete every day my sound and picture dissapeard during watching TV and it took 40 minutes to restore the system. It happened twice a day from May 01 to May 07,2019. Called them every day for 7 days finally I was ready to cancel Comcast services but they convinced me to try another technician to come and instal the whole system correctly. The second technician came on May 07, 2019 to correct the first installers. He told me the first installer didn't know what he was doing. Then I got my bill for $70.00 for the first installation and $70.00 for the professional installation. Other words I had to pay them $140.00 for stupidity of the first installer! What about that? They charged me and no questions asked! Unbelivable!!! Stay away from COMCAST as far as possible, go to AT&T!!!
The worst experience ever They know their reps are falsely promising deals and they do nothing They just fall on sorry they wrongly advised you but you still need to pay the astronomical price Alert. a contract doesn’t include a promotion. Contracts are for equipment Promotions are where they can increase the price and you have to pay it. We moved to century link for 1/2 the monthly cost
Xfinity is a great company that offers a great product. We have been quite happy with their service, and streaming capabilities as well. We were a bit upset when they dropped the RFDTV station as it was a regularly watched station in our household and have had to add another streaming station specifically for this purpose. Other than that, it is convenient to bundle the wifi internet service with their TV service. I would recommend them.
Sent back ALL equipment have receipts for EVERYTHING Comcast call me says we did not ship back the equipment. twice now I have been on the phone explaining with serial numbers from receipt. Worst company to deal with will not go back.
They are charging the same prices even though they're switching from hardwire to fiber optics and at least in California the whole San Joaquin valley is getting ripped off piss poor service lousy customer service and now they changed their customer service hours so at night when I'm awake I can't talk to anybody I have been getting charged $220 a month for three years but because the phone companies doing the same thing they have no packages to offer California they are ripping us off and getting away with it
Our Xfinity TV is really good. I have been more happy with this TV service than any other I have been subscribed to in the past. The price is very affordable and the channel package is awesome.
With XFinity whenever I call into customer service they are constantly asking me how they can help solve my problems. They're customer service is a 10/10
We had a bad experience with Comcast Xfinity but it was probably just our situation and location at the time. I loved the price and Comcast did what they could to fix the problem but it never worked out. Maybe your experience will be better if you have a chance, they do have great products.
I switched from Verizon FOIS to Comcast Xfinity last month, HUGE mistake. Whether watching live TV or a recorded program the picture will sporadically freeze for 3-5 seconds then catch up usually with degraded picture and sound quality. Technical support has been absolutely useless as the technicians basically say "it's all in the cloud now". Customer service also does not know how to handle this and it's been impossible so far to speak with anyone at the next level.
Comcast epitomizes awful service. No records of transactions or agreements made with customer service reps are possible. You are not permitted to follow up with the same rep - ever. Reps have no accountability and are often not truthful. They will promise plans of action that are not even possible, with impunity. They pride themselves in stating policy and have no ability to solve problems or escalate issues. Their goal is to beat you down with phone queues and repetition of your issue to reps from all over the globe, none of which can relate to your personal problem. Constant empty apologies. Up front approval of payment for tech services before you choose available time slots for appointments. Constant battles for credits for outages that amount to tiny fractions of your monthly bill, even though hundreds are spent. Years of being a paying customer count for nothing. Only new customers are rewarded with reasonable payment plans. Existing customers are penalized by design. All communication or records of reported incidences are only visible to Comcast, never shared with the customer. Being a monopoly provides a shield from having to provide reasonable customer service. Feedback is non-existent. No process improvement ever; just the opposite. Shame on them, many times over, for the way they treat paying customers. They are just awful overall and seem proud of it, as each year the customer is held in lower regard and at arms length from information concerning their account and they have less and less control of what they are paying for
I have used many different TV providers and Comcast Xfinity has hands down been the best. It was so easy to transition from another provider and their customer service and technician were unbelievably helpful and nice. I would recommend them to anyone looking, especially with their low prices.
After years using Comcast Xfinity with little to no issues, my wife and I moved into a new home and inquired about having our bundled service xfered. Comcast Xfinity arrived early on a saturday and, without our foreknowledge or permission, replaced our X1 boxes with an Xfi system with completely does away with cable connectivity and relies primarily upon wifi to transmit cable/internet signals around our house. Issue 1: signal playback frequently "burps" and skips when viewing dvr playback. Issue 2: signal drops periodically - which occured infrequently with our hardline system before now. Issue 3: (the big issue) My wife and I have 2 children and one of them is on the autistic spectrum. They love superheroes. So logically we have built a library of all of the Marvel titles, some DC and some StarWars - and Bladerunner - thrown in for good measure. We started purchasing movies upon early release before 2016 and had compiled 25 listings overall at a value of over $500. We were sitting one weekend after Xmas midst a heavy rainstorm, and to pass the time, decided to call up a film from.our library only to realize Comcast was now demanding we buy a subscription to view our titles. We called customer service. They wrestled with the issue. They sent it up to "tier2". Two weeks later there was still no change in our accessibility - keep in mind, we bought all of these movies and should be able to dial them up for viewing whenever we want. We called again. They wrestled with the issue. They sent it up to "tier2" tech support again. This began in December and it's now May, and we still have no resolution to the issue. Our library has been wiped out, and we have demanded some form of compensation for our loss. They said they could credit us around $500 for the loss, but we have seen no benefit. It's unfortunate there is no other company providing similar services because Comcast/Xfinitys treatment of our situation is basically criminal, and we would absolutely look elsewhere at a moments notice. Comcast/Xfinity has become and absolute joke when it come to providing fair servicing after wrongdoing ... it really is all about the money. (and the departments are spread so thin and are placed in so many different countries, there is no way for anything positive to get done ... no one appears to know what they're doing - its like theyre all reading off of response cards --- when in doubt, call on "tier2") FRUSTRATING AND HOPELESS!
I have Comcast and they have been very dependable. The speed is good and I am locked in for 12 months and then they give me a heads up to find the best price for me again.
Wow!!! Comcast/Xfinity is amazingly an extremely poor, poor , poor company when it comes to customer service and billing. I have had several horrible billing and customer service experiences when it comes to helping to solve issues and problems with my account that is gravely upsetting. If there is not a crazy hidden fee or explanation of why they are charging you, or even getting a higher level supervisor to talk to you, it would be shocking!! I just spent about 2 hours on the phone with them being bounced around and given different figures by every different person I speak to. I have spoken to customer service representatives from the Caribbean and the Philippines even here in the US, and they still can't get a supervisor to talk to me once the problem is above their heads. We are a customer base country paying for our services, Comcast should at least take that into consideration and stop falsely advertising that they are always there to help their customers!!!!!! that is simply a straight out a LIE....
Comcast customer service is horrible! I will never do business with the company again.
i have only been a comcast customer for about 2 weeks. tv worked for about the first week, then no picture . i found out thru the customer service rep that a piece of their equipment was faulty when they installed it. i don't think the guy they sent out was very good at what he does. he told us things that were not true. only giving them 1 star because i can't give them a 0. if i had a choice it wouldn't be comcast.
If I could give 0 starts I would. I was told when I first started my plant that it would be the cheapest possible option if I got not only wifi, but also a cable box (even though I told them I do not have a TV). I believed them as they were very convincing and showed me numbers (which I now know are fake). And now I recently looked at my bill and saw an extra fee of $8.40 per month. That is ridiculous. It ends up being $20 more that just plain wifi. I am very upset and customer service is not helpful.
Let me just say they are fine until for some uncontrollable reason you have to cancel.........I'm talking go out of business for one of my stores and sold the other store....and they will NOT let me out of my contracts even though I've been a paying customer for YEARS!! And still a customer on two other accounts. Just Wrong! They also overcharged me due to a clerical error and after four months and hours of phone calls, I still have not gotten my money nor have they called me back on ANY of the numerous times they said they would. My last call they said they credited somebody else's account and couldn't help me. What??
when I first moved in to my house 4 + yrs ago I had standard internet speed and it was horrible. There was a lot of connection issues. I ordered a blazing speed and since then I haven't had very many problems EXEPT I'm paying out of the wazoo for it. I'm tired of my expensive bill and I need to cut back, my contract is up next month so I'll be searching for an alternative.
I have been a Comcast customer for the past 15 years off and on steadily for about the past six years. I am very sad to be writing this review. The service has turned from very good even excellent to horrible now. I started being there Customer because the customer service was at one point impeccable now that is horrible as well. They are about to turn my service off on the 29th for non-payment I keep calling to try to explain to them that they lost my account then they trying to charge me for an account that they lost it's just a whole big mix up that they won't help me fix but they want me to pay hundreds and hundreds of dollars for service that doesn't work please advise ASAP.
Rude experience last week with an aggressive customer service saying xFinity was doing us by providing streaming, and claiming it was perfectly ok not to be able to access local channels streaming. The stories being told about the services "unavailable in the area", channel being "only accessible with your in home wifi"or even the contractually "unauthorized channel" for streaming when these public channels are accessible every other way possible are a load of BS to cover up their inabilty to provide the basic streaming every one else has. Even PBS cannot be watched... Clearly unacceptable. We will cancel this service asap. A lot of $$ for nothing much.
We have used Comcast services for years, including both residential and business. Lately, we are closing down our business and they said there is a 3 year contract. Termination requires 60 day notice and 75% penalty of the remaining. Two years ago when we moved to this site, they told us that the old contract can not be carried over so we started a new one. They do not have competitors here for high speed internet services. Hope 5G wireless services will be available as soon as possible so we don't have to use Comcast anymore. Their service department has no intention to maintain a long term relationship with local customers. They have no sympathy for people who have been using their services for years. Since the service is so poor that I warn them I will be terminating my residential service too. Their answer is "It is your choice!!"
My experience wu Comcast was so horrible I wouldn't recommend it to anyone ever again. The customer service department don't know what they are doing , you always get the run around hearing a different story from 5 different people before you could get any result to your problem.
This company charged my mother a early termination fee over 150.00 because she unexpectedly had to move into a nursing home due to health reasons . I explained the whole situation and asked them to please waive the fee because she is very stretched for money but all attempts failed they then turned her over to collections good job comcast
Buried the cable diagonally through our back yard. Called three times to have it moved due to having a swimming pool installed. Every time was told I would be contacted to have it moved. No one ever contacted me. Called back a fourth time and demanded an appointment be set up while on the phone. An appointment was finally set up for a date which was three weeks later. NO ONE showed. Called again and was told “someone” will be contacting me. I’ve had it. One more year in my contract and I am done with Comcast/Xfinity was and for all!
Service is always going in and out and takes over a week for things to get fixed. Always havig service interuptions and worst times and unable to handle high volume. Costumer service spends 30mins of your time to just tell you they will send a tech out 5 days later while you are at work.
Internet is great. Tv is ok. Customer service is lost and confused. Took about a month for install , they kept canceling without notifying me, and anytime I talked with some they were confused and passed me on to someone else. Not to mention the language barrier ( I speak good English)!!!