Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
One of the many companies that participates in legal scams. I cancelled my subscription in December and they kept charging me afterwards and accumulated late feel. I talked to them a nd they said that was not there problem if the cancellation didnt go through (a mistake on their part) and send me to a collection agency. That's how I found out about the whole thing. It must be nice to rob people of their money and get away with it because you are a company
Very pleased with xfinity except for customer service. Problem with TV, called, agent barely spoke English, couldn't understand why I was calling. Worst customer service I have ever had from any company. Finally asked for someone else to help me, she said supervisor was on the phone and they would call. Of course they didn't. Terrible, cant wait to switch providers.
We used Comcast for years as our television provider and never had a problem. They had great channel package options for affordable prices and their customer service was above and beyond.
They trick you into 2 year contracts even when you ask for one year just so they can charge fees when you cancel, I’ll never use their services again. There customer service reps are super rude,.
We just had xfinity installed 3 days ago with 2 tvs and i have to keep unplugging everything and turning it off and on. This service is terrible
Installation was prompt and courteous. No problems with the service even in inclement weather.
Don't like the company.There pricing is to highInternet is to slow.
Thomas Matthew Collins
They suck big time, tell you one thing then takes it away.
Anyone looking for a cable service do not go with xfinity . You pay for a plan then they take channels away for less watching but pay more for they service
Watch a free movie and get ready for 10 mins of commercials for every 15 mins of movies. It just sucks!
Great TV provider. Love the on demand and being able to watch movies. Also have super great stations. The coverage and picture is always super great.
I have had a terrible experience with comcast. I am simply trying to transfer ownership of the comcast account to my roommate. All other transfers like gas and electric were easy. Comcast not only makes you notarize a form but has a completely inadequate customer help system. I called to cancel my account and have submitted the notarized forms but am still getting billing charges. When I followed up, the sales representative was unable to assess the problem because the people who handle transfers are in another department and he was not able to transfer me or get direct answers. He asked me to wait three more business days and I've waited five. Still no word from comcast, no confirmation of the forms I submitted (except after I called and waited on hold for 30minutes), just more emails saying I need to submit forms that I already submitted, that I need to make payments that should have been canceled or transferred, and no one that has the capacity to resolve this issue. I do not blame the customer service employees who have attempted to help. It's really a problem with higher management that customer service employees do not have the capacity to deliver help and with a chaotic internal system for being inept at resolving simple transfers of ownership.
Experience has been good. Provides excellent service. Improvement: lover the cost some.
Your customer service is full of people that don't do what they say they are going to do and the service itself is pathetic. I got service installed March 2nd, as of June 25th I still have yet to have my cable buried and have had god awful service ever since. After what will soon be 4 technician visits, and over half a dozen phone calls requesting for my line to be buried, nothing has changed except for me getting a $10 credit on my account. My internet drops, tv freezes, and I'm that guy in the neighborhood with the wire draped across his yard. I have been told on 5 separate occasions that I have a burial scheduled, then today was told the only one that has ever been scheduled is for July 18th, and it could be two weeks after that. That would mean it takes over 5 months just to get a cable buried. I do not want to talk to customer service, I do not want to talk to a supervisor, I want a manager or someone from corporate headquarters. This is beyond unacceptable.
Loved working with Comcast Xfinity TV. The TV channels came in great and we were definitely pleased. The only reason we switched to another company was because we were able to get more channels at a cheaper price. I was always pleased with the customer service department and they were very patient with my questions.
Gregory Michael Duncan
The three services go out about a day each month. When you try to get them to tell you what it would cost to go to only internet, they either hang up (ok maybe put on perpetual hold) or send you to a person who tries to keep you from leaving. I did not want to leave, just get rid of phone and all but basic TV.
I recently dropped xfinity tv due to its outrageous hidden fees. We wanted to keep our internet and phone with them. On May 28 I asked for the changes to go in effect whenever our billing cycle ended on June 5. A few days later I saw that they were still charging us for cable, I called their customer service and was told, even though our services changed at the end of billing cycle on the 5th, they put the amounts in three days before that on the 2nd and therefore could not change it until the next billing cycle, in which we will be reimbursed. This makes no sense to me and hate that I'm be charge $100 more than I was told it have to pay, only because everything is automated.
Overall experience has been OK. Not the greatest but by far not the Worst. Their Channel Placement is all over the place, They need to arrange their channels better.
Make it easier to talk to a customer service rep. Clear English speaking by the reps is not very good. L
Service is usually good they have a few problems with a certain channel and at times with there equipment. They send people out to trouble shoot the problems but end up replacing there equipment or try to sell you short on having you buy into a different package. They never will resolve the issues they have, even at the highest level of there company.
In June 2019, James was the rep who came out to 'sell us' on going with Comcast Xfinity. He was our 'go to' guy with any problems. Appointment set up for installation and had to be changed-two weeks out, should have been okay, right? Everything seemed to go through okay with the change, text confirmation and account information showed for the correct day. Day the previous appoinment was cancelled for, get a text as to "where are you" "our tech is at your home". I reached out immediately to be told it was never done. Then I was transferred to someone else that looked and said it didn't go through for some reason, but she could see I had tried to change the date. Needless to say, the date I had rescheduled to was not available now. It would have to be completed the next afternoon. I informed our "go to" person, James, of the problems I was having. Needless to say, all I heard was crickets. No response from our "go to" person. The next afternoon "Wayne" showed up during the promised time frame. Extremely pleasant and knowledgeable. I asked him if he was going to also install our home security and he said no, that's not him. He looked at his phone and said "no one has picked this up yet" and there was about 1/2 hour remaining of the window when someone was supposed to have showed up for that. Wayne made a couple of calls and "Joe" showed up for the second half of the install. If it weren't for Joe and Wayne, we wouldn't have gone with Comcast Xfinity. They saved the sale. Wayne and Joe took the time to go over everything with us, answer questions, show us how to use certain things and didn't give us the feeling we were keeping them from something else. So far, everything has been working great. Speeds have been super. Did notice one quick blip of a reset one day, but it only lasted a couple of minutes. Keeping fingers crossed everything goes well going forward.
Would put -10 stars if I could. Xfinity has BY FAR the worst customer service out of any company I have ever dealt with. Not only do they TELL YOU what kind of bundle you are going to have, but they will coerce you into agreeing to something that benefits them and gets you stuck on a contract with them. I have been ASSURED by multiple CSR's that certain things were taken care of yet my account or bill doesn't change to what i asked it to be and when I called again I was told that it would make my bill higher and that there was nothing sent for me to sign. Yet I was told by other employees that it was taken care of. I feel i am being completely taken advantage of by Xfinity and will refuse to pay my bill or deal with them anymore if they do not step off of their podium to understand what I am asking them to do instead of making assumptions and trying to tell me what is best for me. Absolutely pathetic!
The 10$ a month fee to end your service is something I have never had with any other company I have used. Saying it’s a “year” contract. Lost a customer.
Equally as bad as AT&T. Customer service often incompetent. Most of the time not even in the US. Service often not working Picture freezes and impossible to sign in on my phone and computer.
Up until now My service has been flawless albeit extremely expensive; but found a problem with My purchased movies (I have 64 of them) have 3 movies that were downgraded from HD to SD. They seem to have reached some bandwidth limits but their Customer Service was terrible and an abomination when you have a technical problem. This Company is a disappointing mess!
Worst experience I ever had.. I was sent the router in the mail for self installation come to find out the box didn’t work and I had to schedule a $70 installation fee which wasn’t until a week later.. when the day finally arrives they tell me no installation was ever scheduled.. on top of them constantly tryin to up me bill price sayin the system says something completely different from the confirmation email they sent me.. all this within the first week of me joining a service I never got to use.. and when I try to cancel the service I was told it was already canceled the day I scheduled the installation.. I will never use Comcast ever... still have to 4 weeks to get my deposit back
I called in to cancel my services because of the apartment complex I’m moving to has a contract with AT&T. I explained to the representative of why I was canceling my services and she told me well I can help you cancel your services but it will be a $10 fee per service for the remainder of the contract I signed up for. I don’t see how you can legally charge a customer fees for canceling a service where you don’t provide service. I never really had a problem with my service, after this experience I will never return back to this company for any reason in future if this how they treat their customers.
I had to move out of state due to reasons beyond my control, Comcast fee'd me with early termination fees because they couldn't provide me service where I was going to.. I was a Comcast customer for 18 years and that's how they treat their customers.
Comcast has been charging me for a device that they removed from my home about 3 to 4 years ago after it stopped working. I have been calling for years trying to get this device removed from my account and a full credit issued. Every time I called I would be on the phone for hours, transferred around, lose the connection, get busy signals while on hold and would have to start over calling again. I was told time after time that the issue would be resolved and a credit given. A few weeks ago when I finally exploded about this issue Comcast finally decided that the device would be removed from my account but my credit would only be for the past four months. Comcast is now part of a cover up regarding all my calls for the past few years and they are saying they only see evidence of my calls about this issue beginning on May 19, 2019 when I have been calling for years. Someone has apparently deleted all the comments regarding my calls prior to May 19th. My mistake by not putting everything in writing or email. They owe me a credit of approximately $300 that I will never see. But of course they will never see me as a customer again. Switching to CSpire in a few days and I had been a Comcast customer for over 20 years. Please don't choose Comcast if you have any other option.
I have been a customer since 1997 and although they thanked me for my loyalty it’s just something they are supposed to say but do not value. I was Quoted a price over the phone for an upgrade by a xfinity rep. She even put it in my file but when I went to xfinity on Daniel W in Nashua Z told me I was quoted wrong and that the price didn’t include the box. The manager refused to come talk to me. When I called customer service back the rep quoted me the EXACT same price as the original rep over the phone had. Horrible Customer service by Z and his manager at Nashua Xfinity.
Zero stars on recommendation this company is the biggest joke and rip off ever they make you false promises and overcharge customers one rep will tell you one thing and when you get your bill it will be more then promised and when you call to get it straight their number one thing is always we dont see any notations on account..my husband was a comcast customer for years but will be going elsewhere after man broken promises, overcharges on bill, ect...pay close attention to these people and pay close attention to your bill before you finally catch they have overcharged your account cause they do not provide customer service as promised
The interaction I just had was beyond ridiculous with Steven G. I waited over 2 weeks to get a call from an escalationrep, and had nothing done for me in regards to the pricing I was promised 2.5+ weeks ago. After I indicated the frustration over what I was promised, no notes from rep, no call back from them, calling an additional 3 times and getting disconnected after sitting on long holds and having to repeat that process, finally speaking to someone on a 4th call (over several hours) and getting a price that is $30 more than promised plus taxes/fees, requesting a higher supervisor, being promised a call back numerous times, numerous emails, and having this "escalation" rep call during the work day which I previously advised numerous times I needed a call after 5pm, calling him back again sitting on hold to be told he logged out early, and then waiting an additional 5 days for him to even respond back to the messages and emails I've sent. For this I'm told my time is worth a 1 time credit of $20. He also told me he didn't return my call because he's very busy. That's what you tell a customer that's been waiting over 2 weeks for a call back?? I requested to speak to his supervisor and was told he doesn't have one. I want to speak to someone about this. This is not how you treat a customer who has had this account for 2+ years and had prior service with you for several years. Then he says you can save $10 with auto pay/paperless billing. Had he taken the time to actually review my account, he would see that this is already on my account. His cocky response was well there you're now at $160 + taxes/fees.
I would leave no stars but when the Service is good I like it it’s nice to see who is calling on your TV I like being able to access my account online and make phone calls from my home line with my cell phone but the service is always questionable when you call the helpline they are no help at all and it is very expensive in my area I am limited to so many companies and they know that that’s why they are no help or understanding frankly I think they just don’t give a care there one Flaw is they have one cable that provides everything phone Internet and TV so when one goes out they all go out this is frustrating and I would love to switch to somebody elseWhen my service went down for an entire day they said they would gladly give me $10 off my account I would rather have them cancel my service and steer me in the right direction of somebody more reliable I’m not even sure if this review will even be looked at seeing how my service is so bad right now
I’ve loved Comcast TV. They had great channel options and On Demand is awesome. Their customer service was always great and they were quick to help you solve any problem you had! The only complaint is they didn’t reach to my new house when I moved. So they could expand their coverage.
I really like this company, they have great service and I love their collection of shows and movies that you can watch for free and rent. I also like their app.
The customer service is great but the pricing changes without notice sometimes so pay attention
The service with Xfinity is okay. They get you registered with them and then jack up the prices. They don’t have any deals that the customers that stay with them can take advantage of which is why my family left their service.
Bought about 30+ movies on demand thru 4 years of being with Comcast. Am moving to a new location and Comcast said they don't service the area and I will loose all my movies. Their is nothing that they can do about it. And they are sorry for my lost movies have a nice day. They don't care anything but themselves.
Comcast uses the cheapest equipment available and will leave you stranded and without service without notice. I would not recommend their service to my worst enemy! They suck!
The company is deceiving, especially door to door salesman . You will be promised amazing deals at signing and after a while the bill will be increased. If you try to confront door-to-door salesman which he calls himself territory manager, he will respond to you in the middle of the night denying any promises he made at signing. Yes! I’m talking about pass midnight ! Just stating what happened to me. Very concerning very unprofessional, very frustrating! Don’t get sucked into their promises! You’ll be deceived! They don’t deserve even one star, but this option is not available.
They will not honor my loyalty discount or any other discount. They tried to offer a senior discount knowing I’m not eligible so I asked if they could give my grandmother the senior discount instead. And they said she’s not eligible Customer service is very rude I will look for another provider for service
Absolutely the worse support services of any organization I've dealt with. Their phone support is a joke. They ask a series of questions and sub-questions, none of which cover issues I wanted addressed. You can't get to a live person to assist you. Their on line chat system has no place to type a question. Horrible support, especially from a supposed high tech company.
Comcast is the worst company to deal with they rip u off for nothing every one should go to diwh and run comcast out of business
Love the service, much better than dish. I miss cmt and other channels you do not include in basic.
Service has been great. TV and internet coverage and quality have been fantastic. Price, especially for long-time customers, is a bit ridiculous. They apparently don't care much for long time customers. Instead they focus on giving deals to new customers.
Comcast Xfinity had the best price for internet when I compared the ones available to me in my area, and it included cable TV. I have been impressed when I call in that they have been able to resolve my concerns or questions quickly.
Netflix is pretty good. I can watch movies without having to go anywhere to rent them. You can have multiple people on a server. It is real nice. It also has a much better selection than Amazon Prime. It would be nice if they incorporated vid angel capabilities into it though.
I have had a lot of different cable companies throughout the years but Comcast is the absolute worst when it comes to customer service. I was trying to reach someone at Comcast to discuss my 88 year old Mother’s service and it is impossible to reach an actual person if you do not know the account number. I tried calling as new service using the phone number on their website, after waiting 45 minutes listening to music, I get an automated voice saying “this phone number is no longer in service, please call 1-800-Comcast. So I hung up and called 1-800-Comcast. After over 1 hour of waiting, the automated voice comes on and says , “this number is no longer in service, please call 1-800-Comcast!” I then called back and when the automated voice came on again, I kept hitting 0 multiple times. Every time I started to hear the automated voice, I kept hitting 0. After hitting the 0 approximately 30 times, I was final put through to an agent. Totally unacceptable!
Fees are too high and keep going up. Explanations from customer service are canned answers. Paying for packages that do not want. Company won't let the customer buy the equipment, therefore, the customer is paying for infinite rent payments.
Their Customer Service SUCKS! I have been a long time customer and have been relatively happy with their service (although their fees keep going up). I wanted to switch to 1G High Speed and streaming TV channels. What a disaster! The installer did nothing but change out the modem. zero help making sure the TVs work? No instruction on how to set the TVs up. Did not cancel the service or remove any equipment.... NOTHING! 6 calls later and I do have some channels but not nearly all of them ( I will have to make a 7th call). The internet speed sucks too and my 2nd and 3rd TV can hold the signal long enough. Even though I am paying for 1G speed. The most I have detected was 210mbs when no one else was home in the middle of the day. When others are I home I am lucky to get 30-50mbs. Total scam!