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Comcast Xfinity TV

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1,657 User Reviews

7.9

Overall Score

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Matthew Atwood West Warwick, RI

They are the worst company they locked us into a new contract we didn't authorize and threaten breach of contract when there the ones guilty of that they think they owne us cause we dont have anouther provider but there wrong im going to sue for breach of contract,fraud ,and poor service they gave us two boxes neither worked and there is no sound!!!then they have the nerve to say its our t.v I bought a new one same thing!!So breaking a contract by renewing a contract without auto renewal ever in place by renewing then refusing to fix the problem...poor service no sound all they train there employee's is to lie be rude and talk you into "The Deal" all ways saying how you'll save money personally I got one thing to say to them...#### #!! .

2 years ago

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Laura Quincy, FL

A huge rip off! If I could find another company that provides service in my area I would! They charge you two months in advance so that they can turn off your service and charge u additional fees. Late fees etc. I'm never late paying my bill, yet they always find a way to interrupt my service. And don't do auto payments, they charged my card after they received their initial payment and claimed it was authorized by some unknown caller. Now they're telling me my service will be interrupted after they just received two payments just two days ago! If they keep scamming me I will be suing! This is ridiculous!

2 years ago

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Heather Port Charlotte, FL

I have been on the phone with these people for over four hours today they keep hanging up on me I was promised Services since my son and disability if I pay the remainder of my bill back in June they kept telling me when they put me back to billing that they were going to honor these Services they were going to dispute the charges on my previous Bill and move a silver they have not done that I'm sitting here with no internet for my kids for their school paying an obscene amount I've had them for 2 years I also pay for another account in my name over at my mother's house I have paid for this account here at my house now and at my old house they never give me the promotion for moving when it was going on I referred them out I never received my $100 gift card I got laughed at and hung up on by a supervisor they've kept me on the phone for over 4 hours nothing is getting handled I do not recommend this company they just give you the go around nobody is handling anything that they promised they would they've got my fiance and tears and they overcharged me $300

2 years ago

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Candicane Houston, TX

On 07/26/19, I spoke to Tyrone requesting a extension which left me totally confused. First, I asked if the requested change of due date was approved. Tyrone stated he did not know if it was approved but I could request a change of due date online. I replied " the request was processed but I did not get any response whether it was approved or denied. I explained why I needed the due date change. After a few minutes talking to Tyrone, I guess he finally checked on the request for the due date change. The extension for payment was discussed in which the call ended with me scratching my head as to what the resolution was. 1 - Tyrone stated he would process a promise to pay until 08/05/19 to avoid interruption. 2 - Then asked what date I wanted to extend payment to....I responded 08/10/19...Confused 3 - Tryone states he could extend/promise to pay to 08/11/19 in case I run into any issue. Then said if your services are interrupted, give us a call. I said " I thought you stated up til 08/05/11 there wouldn't be any interruption"... What??!..Not making sense 4 - Tyrone continued to say now we can do a future payments that assure you service are not interrupted....I'm TOTALLY CONFUSED. Unfortunately, I'm not feeling comfortable with the information provided and not getting a definitive resolution. It is issues like this that prompts me to file complaint with agencies for assistance when the issue can be resolve on the first call. I need your assistance with the following: - Was the Due date Change "Approved"? - When will it be effective? - Was the extension approved? If so, when will the payment be due on the account? - Is it 08/05/19 or 08/11/19? - Lastly, I really would like to understand why Tyrone could not explain the process with a definitive answer. It's taken over year for Xfinity/Comcast to provide my services correctly but there seems to be with training agents. My observations are: - The agents do not know exactly how to use the resources to create a One and Done call - AHT seems to be the number one concern instead of the customer experience. - If they do not know the answer, they'll provide any answer to get the customer off the phone. - The agents will tell you quickly what they can't do verse what they can do which frustrates the customer. With the issues mention above, the end results is escalated calls and customer filing with outside agencies to get an understanding and definitive resolution.

2 years ago

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John Northampton, MA

I’m currently in the process of moving and wanted to switch ISP. I had ATT for 8 years and felt it was the right time to move on. I called Comcast around August of 15th to schedule for wifi, cable, and xfinity home on August 24. When the technician came, he said that because my area is new the wires aren’t fully activated until August 30th and so I have to reschedule. Okay, fair enough I’ll wait another week if i means I get better internet and cable. So I scheduled for September 4th. Today, I called back to add 2 security cameras to the package. Everything went smoothly until I hung up the phone. I got a notification from xfinity saying my appointment had been changed again to September 13. This was done without me knowing and my consent. I’ve been trying to call back and get an explanation for the last 4 hours and all they could tell me was “we’re sorry, we can’t do anything so deal with it.” For a first time customer this whole experience has been incredibly frustrating. I’m disappointed because I was looking forward to using xfinity. Now I will probably have to get back to att because I don’t think I can wait another week. Is there anything I can do?

2 years ago

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Chelsea West Springfield, MA

On demand often stops working many times right in the middle of the show or movie being watched. Oh but you can resume watching in a few hours so don’t worry :| They offer a package with x channels and networks that you’d expect to get while you are in a contract paying your bills. Nope! Xfinity will remove any network in your “package” at anytime and move it into the package above yours. The internet is horrible and every time we upgrade or upgrade equipment it seems to get worse. Back to on demand... you better watch the shows soon after they air. Random shows with in a series are not viewable or only viewable for a short period of time before removed. You may be able to watch a show on demand for months... next day you have to pay for them because they are no longer aired in a format in you package. It’s all b.s! Xfinity ‘s a scummy company with shady and often times just unethical tendencies.

2 years ago

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Anonymous Lincoln Park, MI

It has been 3-4 months of constant arguing with Comcast over my services. I pay my bill, but the service is not provided. I pay for 125mb and only receive 30ish. They try to charge $70 to investigate the issue, they try to re-charge for resending a tech out after the first one failed to resolve the issue, the refuse to credit the account for lost time, they are THE WORST. Finally, after 3 months they agree to close my account for $90. I argue the charge considering I did not have services to begin with. After weeks of arguing they finally waive the $90 and close my account. However, I was credited money (after 4 months of arguing with many many agents who are very rude) and now I am told I will not get the credit until the equipment is returned. Otherwise, I will not get a credit and they will turn me into collections. I was disgusted with their constant calling (daily) to receive the equipment, but they did not respond with such haste and persistence to fix my services. So, I finally turn in the equipment, but now they will not credit me my money. I have spoken to another 5 agents and argued with them all. Finally, I get to "Escalation" for the individual to be extremely rude and state they will not offer me another credit. which, they never provided the original credit....so???? Then they state they can escalate the call for a manager to contact me Weds-Fri, but something felt wrong. So, I call back and the next agent informs me that noone is going to call me because noone notated a follow-up call. So, now they have taken my money, refused to provide the services, tried to charge me to cancel, finally cancelled, then threatened me with collections, then refused to provide the credit they owed me for services not provided.

2 years ago

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Stephanie Hialeah, FL

I have been comcast customer for more than 2 years unfortunately I had to move to another home and because of the new area Comcast doesn’t has service to my new house. I had a really bad experience with Comcast since I want to continue with their service but they don’t want to install the service to my house because is a “new area” but is not, this new house has been build since 2016 and the condominium next to my has their service. Now Comcast is penalizing me beucause I cancelled the contract but is not true they make cancelled because they don’t want to install the service in my new house. I really don’t recommend to anyone used Comcast since they lie to you just to get service witht them. They have horrible customer service.

2 years ago

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JR Palm Beach Gardens, FL

I live in Palm Beach Gardens and had Comcast for last 6 years. They keep on increasing my bill it had gone as high as $200 + for the basic package, Cable, Internet & Phone. I finally pull the plug and went with the Internet option only and got myself a good Netgear cable modem. First 2 months went just fine, and then the internet service went from bad to worst. I would lose the service for hours at a time, I called & called and called and made all attempts to have this issue corrected. Since I work from home, it created a huge problem, as of now they haven’t been able to find out why the HFC (Hybrid Fiber-Coaxial) fiber optic node keeps on dropping at their end….

2 years ago

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Valerie A Garcia Lake Wales, FL

Looking for advice I am at a loss.....Comcast CS was completely a waste of time. Below I will explain....yes, I am unHAPPY. But called 3 different days and still have nothing resolved..... If you are happy with your current service don't let the rep's lie to you because they will. 27 days ago I was completely happy with Internet only. I should have just kept that plan. I let a customer service rep and her boss talk me into adding cable.....HUGE MISTAKE. They LIED to get their commissions. SURPRISE. So I call to complain and see what can be done.....3 hrs. and 3 reps later absolutely nothing. People don't respect you....just a commission. I was LIED to not misled two two reps. The 1st female rep said that she could get me a yr. of STARZ for free. When I said that I would think about it and call back the 2nd rep. told me that I would get all paid channels for 30 days free. I agreed and he also told me that if I wasn't satisfied call back within 30 days and cancel service---go back to my original plan with no cost to me......free for 30 days. RISK FREE nothing to pay if not completely satisfied....lie. Everything I was told was a lie. Tried to call back and cancel cable to see what was going to be offered......before change was paying $55.00 for internet ONLY......now 27 days later it is $80.00 NO NO NO. So after fighting and explaining situation....canceled everything. NO CABLE NO INTERNET. I am shocked that a company would do business like this.

2 years ago

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gwerderich Bartlett, IL

Hello I have been a Comcast subscriber for 19 years. Recently I called their retention department to see if I could reduce my $107 a month tv bill. The agent came back after asking what channels I used most. I stated CNN and MSNBC ESPN and a couple of others such as TNN for movies. She told me they could reduce my bill to $73 by eliminating the regional sports network. I said go for it that would still give me the stations I used. The next business day I turned on TV and was only able to pick up the very basic channels which actually are available for free with a regular antenna. I called retention again, I talked to another lady who said I was getting what I requested. untrue. I then asked to go back to what I had previously. She told me that it would cost $108 to go back to what I was paying 107 before. I said why? she said that's it. I told her then to cancel all Comcast. I filled out their ssurveys that came the next day, bviously giving them a zero rating. The next day I received a call from a New department that trys to determine why I quit. After nice polite long conversation, the gentleman tried allegedly to call retention to see if I could get lower rate to come back in. The answer was no that was the lowest rate I could get. Paying 73 for stations that you can get over the air on antenna is ridiculous. I was a loyal, never changing customer for over 19 years which they acknowledged. What a way to treat someone. If you get treated like this, tell them you wont use any of their subsidy stations that Exfinity owns, no matter what system you use.

2 years ago

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Michelle New Haven, CT

I have had a terrible experience with comcast. I am simply trying to transfer ownership of the comcast account to my roommate. All other transfers like gas and electric were easy. Comcast not only makes you notarize a form but has a completely inadequate customer help system. I called to cancel my account and have submitted the notarized forms but am still getting billing charges. When I followed up, the sales representative was unable to assess the problem because the people who handle transfers are in another department and he was not able to transfer me or get direct answers. He asked me to wait three more business days and I've waited five. Still no word from comcast, no confirmation of the forms I submitted (except after I called and waited on hold for 30minutes), just more emails saying I need to submit forms that I already submitted, that I need to make payments that should have been canceled or transferred, and no one that has the capacity to resolve this issue. I do not blame the customer service employees who have attempted to help. It's really a problem with higher management that customer service employees do not have the capacity to deliver help and with a chaotic internal system for being inept at resolving simple transfers of ownership.

3 years ago

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Will Fishers, IN

Your customer service is full of people that don't do what they say they are going to do and the service itself is pathetic. I got service installed March 2nd, as of June 25th I still have yet to have my cable buried and have had god awful service ever since. After what will soon be 4 technician visits, and over half a dozen phone calls requesting for my line to be buried, nothing has changed except for me getting a $10 credit on my account. My internet drops, tv freezes, and I'm that guy in the neighborhood with the wire draped across his yard. I have been told on 5 separate occasions that I have a burial scheduled, then today was told the only one that has ever been scheduled is for July 18th, and it could be two weeks after that. That would mean it takes over 5 months just to get a cable buried. I do not want to talk to customer service, I do not want to talk to a supervisor, I want a manager or someone from corporate headquarters. This is beyond unacceptable.

3 years ago

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Bruce, 98275

Service is usually good they have a few problems with a certain channel and at times with there equipment. They send people out to trouble shoot the problems but end up replacing there equipment or try to sell you short on having you buy into a different package. They never will resolve the issues they have, even at the highest level of there company.

3 years ago

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Joseph Hasty Monroe, GA

I recently dropped xfinity tv due to its outrageous hidden fees. We wanted to keep our internet and phone with them. On May 28 I asked for the changes to go in effect whenever our billing cycle ended on June 5. A few days later I saw that they were still charging us for cable, I called their customer service and was told, even though our services changed at the end of billing cycle on the 5th, they put the amounts in three days before that on the 2nd and therefore could not change it until the next billing cycle, in which we will be reimbursed. This makes no sense to me and hate that I'm be charge $100 more than I was told it have to pay, only because everything is automated.

3 years ago

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Dani Versailles, IN

Would put -10 stars if I could. Xfinity has BY FAR the worst customer service out of any company I have ever dealt with. Not only do they TELL YOU what kind of bundle you are going to have, but they will coerce you into agreeing to something that benefits them and gets you stuck on a contract with them. I have been ASSURED by multiple CSR's that certain things were taken care of yet my account or bill doesn't change to what i asked it to be and when I called again I was told that it would make my bill higher and that there was nothing sent for me to sign. Yet I was told by other employees that it was taken care of. I feel i am being completely taken advantage of by Xfinity and will refuse to pay my bill or deal with them anymore if they do not step off of their podium to understand what I am asking them to do instead of making assumptions and trying to tell me what is best for me. Absolutely pathetic!

3 years ago

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Walter Atlanta, GA

Worst experience I ever had.. I was sent the router in the mail for self installation come to find out the box didn’t work and I had to schedule a $70 installation fee which wasn’t until a week later.. when the day finally arrives they tell me no installation was ever scheduled.. on top of them constantly tryin to up me bill price sayin the system says something completely different from the confirmation email they sent me.. all this within the first week of me joining a service I never got to use.. and when I try to cancel the service I was told it was already canceled the day I scheduled the installation.. I will never use Comcast ever... still have to 4 weeks to get my deposit back

3 years ago

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Wesley Godfrey Spring, TX

I called in to cancel my services because of the apartment complex I’m moving to has a contract with AT&T. I explained to the representative of why I was canceling my services and she told me well I can help you cancel your services but it will be a $10 fee per service for the remainder of the contract I signed up for. I don’t see how you can legally charge a customer fees for canceling a service where you don’t provide service. I never really had a problem with my service, after this experience I will never return back to this company for any reason in future if this how they treat their customers.

3 years ago

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Cynthia Weir Brandon, MS

Comcast has been charging me for a device that they removed from my home about 3 to 4 years ago after it stopped working. I have been calling for years trying to get this device removed from my account and a full credit issued. Every time I called I would be on the phone for hours, transferred around, lose the connection, get busy signals while on hold and would have to start over calling again. I was told time after time that the issue would be resolved and a credit given. A few weeks ago when I finally exploded about this issue Comcast finally decided that the device would be removed from my account but my credit would only be for the past four months. Comcast is now part of a cover up regarding all my calls for the past few years and they are saying they only see evidence of my calls about this issue beginning on May 19, 2019 when I have been calling for years. Someone has apparently deleted all the comments regarding my calls prior to May 19th. My mistake by not putting everything in writing or email. They owe me a credit of approximately $300 that I will never see. But of course they will never see me as a customer again. Switching to CSpire in a few days and I had been a Comcast customer for over 20 years. Please don't choose Comcast if you have any other option.

3 years ago

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Troy Washington Adrian, MI

Zero stars on recommendation this company is the biggest joke and rip off ever they make you false promises and overcharge customers one rep will tell you one thing and when you get your bill it will be more then promised and when you call to get it straight their number one thing is always we dont see any notations on account..my husband was a comcast customer for years but will be going elsewhere after man broken promises, overcharges on bill, ect...pay close attention to these people and pay close attention to your bill before you finally catch they have overcharged your account cause they do not provide customer service as promised

3 years ago

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Nicole B Des Plaines, IL

The interaction I just had was beyond ridiculous with Steven G. I waited over 2 weeks to get a call from an escalationrep, and had nothing done for me in regards to the pricing I was promised 2.5+ weeks ago. After I indicated the frustration over what I was promised, no notes from rep, no call back from them, calling an additional 3 times and getting disconnected after sitting on long holds and having to repeat that process, finally speaking to someone on a 4th call (over several hours) and getting a price that is $30 more than promised plus taxes/fees, requesting a higher supervisor, being promised a call back numerous times, numerous emails, and having this "escalation" rep call during the work day which I previously advised numerous times I needed a call after 5pm, calling him back again sitting on hold to be told he logged out early, and then waiting an additional 5 days for him to even respond back to the messages and emails I've sent. For this I'm told my time is worth a 1 time credit of $20. He also told me he didn't return my call because he's very busy. That's what you tell a customer that's been waiting over 2 weeks for a call back?? I requested to speak to his supervisor and was told he doesn't have one. I want to speak to someone about this. This is not how you treat a customer who has had this account for 2+ years and had prior service with you for several years. Then he says you can save $10 with auto pay/paperless billing. Had he taken the time to actually review my account, he would see that this is already on my account. His cocky response was well there you're now at $160 + taxes/fees.

3 years ago

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B.R. Bloomfield Hills, MI

The company is deceiving, especially door to door salesman . You will be promised amazing deals at signing and after a while the bill will be increased. If you try to confront door-to-door salesman which he calls himself territory manager, he will respond to you in the middle of the night denying any promises he made at signing. Yes! I’m talking about pass midnight ! Just stating what happened to me. Very concerning very unprofessional, very frustrating! Don’t get sucked into their promises! You’ll be deceived! They don’t deserve even one star, but this option is not available.

3 years ago

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Debbie Gunther Centreville, VA

I have had a lot of different cable companies throughout the years but Comcast is the absolute worst when it comes to customer service. I was trying to reach someone at Comcast to discuss my 88 year old Mother’s service and it is impossible to reach an actual person if you do not know the account number. I tried calling as new service using the phone number on their website, after waiting 45 minutes listening to music, I get an automated voice saying “this phone number is no longer in service, please call 1-800-Comcast. So I hung up and called 1-800-Comcast. After over 1 hour of waiting, the automated voice comes on and says , “this number is no longer in service, please call 1-800-Comcast!” I then called back and when the automated voice came on again, I kept hitting 0 multiple times. Every time I started to hear the automated voice, I kept hitting 0. After hitting the 0 approximately 30 times, I was final put through to an agent. Totally unacceptable!

3 years ago

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Pete M Park Ridge, IL

Their Customer Service SUCKS! I have been a long time customer and have been relatively happy with their service (although their fees keep going up). I wanted to switch to 1G High Speed and streaming TV channels. What a disaster! The installer did nothing but change out the modem. zero help making sure the TVs work? No instruction on how to set the TVs up. Did not cancel the service or remove any equipment.... NOTHING! 6 calls later and I do have some channels but not nearly all of them ( I will have to make a 7th call). The internet speed sucks too and my 2nd and 3rd TV can hold the signal long enough. Even though I am paying for 1G speed. The most I have detected was 210mbs when no one else was home in the middle of the day. When others are I home I am lucky to get 30-50mbs. Total scam!

3 years ago

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Sean N. Payson, UT

I signed up as an infinity customer 2 months ago and got all my billing needs set up on my automatic payments. I planned everything ahead and set aside money for the installation costs and everything. After setting up my account, I noticed a mysterious credit. I notified customer service, and they told me that my account was still getting set up so I should simply ignore it. Later, I got my first statement and it said that I still have a credit. I called customer service and asked them if I owe anything and that I was not aware of any account credit. They told me that everything was paid up. So, happy I guess, I decided to use my money to pay other bills. 2 months later, Xfinity says I owe the installation costs plus 2 months of service fees and that I must pay immediately to avoid suspension of service. Then, the demanded that I pay everything in full. Wait, what? You guys told me that I didn't owe anything. I've used my money to pay other bills and now you want me to go back and pay. Xfinity: "Rest assured, you don't owe anything. Oh wait, just kidding now you do owe EVERYTHING and if you don't pay it now, we'll shut off your service." Customer service was of no help. They kept demanding payment. Not a happy new Xfinity customer. Good luck to others out there. These guys do not take care of the little guys.

3 years ago

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F. Will Hudsonville, MI

Terrible company. Called in to inquire about any savings on any service. Lady I talked to said I could get a$10 mo saving on Internet service. I signed up for savings and after I had hung up my HD service was disconnected as well as 2 digital adapter boxes. Called back and got another lady agent that said she would reconnect the HD but put me on hold. I waited over 10 min and she never came back. Finally phone was disconnected so I had to call back. Got another person that finally after 30 min. Reconnected the HD but the 2 digital adapter boxes would not work. She again put me on hold and finally came back and told me she could reconnect the other two boxes but would have to charge me $6.95 per box per mo. To reconnect. I have never had to pay for these boxes as they were free from Comcast when they changed their signal several years ago. I protested but to no avail as she said That was now the way it is. So after all this BS I have now ended up having to pay more for the same service that there was nearer a charge. I would cancel everything with Comcast if I could but due to being in a condo association that charges me for basic cable in my monthly condo fees I am locked in.i have also had many outages with there xfinity service over the years. Bad company, bad service.

3 years ago

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Tyler Moncks Corner, SC

I was an outstanding member of comcast for a year. Service was what I expected. However, upon moving out of state, comcast incorrectly did not terminate an old account when we transferred service. Instead, they charged me for two months of service at an address I didn't live at anymore. Two months after we moved i found out about the balance through the app when it pulled up the old account instead of the new one. I called them and they said they would fix it and it was an invalid charge due to their error. Two years later they have still failed to fix the issue and will not fix it because it is outside of the 120 day disputing time despite the fact I called and disputed it within 60 days. Not once did they ever contact me in any way to notify me of the balance. Instead they let it sit and sent it to collections. I'm no longer a customer due to lack of service providing nor will ever I return to comcast service for this reason.

3 years ago

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David Lee Skokie, IL

We first tried comcast home phone service years ago when they entered the Chicago area market. They kept charging erroneous fees and would refund it in the next bill after calling but would appear again in the next bill. After the 4th time I canceled my service. My review is not about that but the hundreds of ad flyers I get almost every single month. I called them to stop but of course they don't. The worst thing is that the flyers are all plastic. Which is terrible for the environment. Noone recycles these and most are probably just thrown out. Just shows you what a horrible ignorant corporation comcast xfinity is. They are absolute scum.

3 years ago

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Rip off company Saint Clair Shores, MI

Rip off company...they took it upon themselves to withdraw over $233.00 from my checking account Without my permission or agreement. I gave the customer rep a $50.00 dollar payment on April 24,2019 and asked for a 10 day extension...she said for me to call back on May 7th to get another extension. On May 4th..over $233.00 was taken from my checking account! I never agreed to that because for one thing I only get paid from Social Security on the 2nd Wed of every month..for the month of May it was May 8th! Plus why would I even need an extension if my account would have been at a zero balance. Needless to say..this has caused not only a financial hardship..but will affect my credit because I couldn't afford to pay my other bills..but also a mental hardship...and Oh..dont even think about changing your ' due date'..so my billing date is the 6th of each month..the 2nd Wed of the month is never that early date..so they charge me an extra late charge..plus another month is added to my bill...but I am contacting a lawyer on this one because they had absolutely no right or permission to take that money out...actually this was an ' illegal act! I will also be contacting the BBB on this as well. Oh..spoke to 3 Supervisors at Xfinity.bottom line we are sorry..but not giving any of your money back..we will see about that..and if you make a payment...dont speak directly to a rep and give her/ him your banking acct..because they do whatever they want to do..my rating for this company..a negative zero!

3 years ago

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Krystyna Atlanta, GA

The worst company in the WORLD!!! Their customer service is the worst as well!!! They charge me $70.00 twice for instalation. The first time they charge $70.00 on May 01, 2019. After their insatllation was complete every day my sound and picture dissapeard during watching TV and it took 40 minutes to restore the system. It happened twice a day from May 01 to May 07,2019. Called them every day for 7 days finally I was ready to cancel Comcast services but they convinced me to try another technician to come and instal the whole system correctly. The second technician came on May 07, 2019 to correct the first installers. He told me the first installer didn't know what he was doing. Then I got my bill for $70.00 for the first installation and $70.00 for the professional installation. Other words I had to pay them $140.00 for stupidity of the first installer! What about that? They charged me and no questions asked! Unbelivable!!! Stay away from COMCAST as far as possible, go to AT&T!!!

3 years ago

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Doug Westborough, MA

Comcast epitomizes awful service. No records of transactions or agreements made with customer service reps are possible. You are not permitted to follow up with the same rep - ever. Reps have no accountability and are often not truthful. They will promise plans of action that are not even possible, with impunity. They pride themselves in stating policy and have no ability to solve problems or escalate issues. Their goal is to beat you down with phone queues and repetition of your issue to reps from all over the globe, none of which can relate to your personal problem. Constant empty apologies. Up front approval of payment for tech services before you choose available time slots for appointments. Constant battles for credits for outages that amount to tiny fractions of your monthly bill, even though hundreds are spent. Years of being a paying customer count for nothing. Only new customers are rewarded with reasonable payment plans. Existing customers are penalized by design. All communication or records of reported incidences are only visible to Comcast, never shared with the customer. Being a monopoly provides a shield from having to provide reasonable customer service. Feedback is non-existent. No process improvement ever; just the opposite. Shame on them, many times over, for the way they treat paying customers. They are just awful overall and seem proud of it, as each year the customer is held in lower regard and at arms length from information concerning their account and they have less and less control of what they are paying for

3 years ago

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Furious Customer Deerfield Beach, FL

Wow!!! Comcast/Xfinity is amazingly an extremely poor, poor , poor company when it comes to customer service and billing. I have had several horrible billing and customer service experiences when it comes to helping to solve issues and problems with my account that is gravely upsetting. If there is not a crazy hidden fee or explanation of why they are charging you, or even getting a higher level supervisor to talk to you, it would be shocking!! I just spent about 2 hours on the phone with them being bounced around and given different figures by every different person I speak to. I have spoken to customer service representatives from the Caribbean and the Philippines even here in the US, and they still can't get a supervisor to talk to me once the problem is above their heads. We are a customer base country paying for our services, Comcast should at least take that into consideration and stop falsely advertising that they are always there to help their customers!!!!!! that is simply a straight out a LIE....

3 years ago

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Alfred Atlanta, GA

After years using Comcast Xfinity with little to no issues, my wife and I moved into a new home and inquired about having our bundled service xfered. Comcast Xfinity arrived early on a saturday and, without our foreknowledge or permission, replaced our X1 boxes with an Xfi system with completely does away with cable connectivity and relies primarily upon wifi to transmit cable/internet signals around our house. Issue 1: signal playback frequently "burps" and skips when viewing dvr playback. Issue 2: signal drops periodically - which occured infrequently with our hardline system before now. Issue 3: (the big issue) My wife and I have 2 children and one of them is on the autistic spectrum. They love superheroes. So logically we have built a library of all of the Marvel titles, some DC and some StarWars - and Bladerunner - thrown in for good measure. We started purchasing movies upon early release before 2016 and had compiled 25 listings overall at a value of over $500. We were sitting one weekend after Xmas midst a heavy rainstorm, and to pass the time, decided to call up a film from.our library only to realize Comcast was now demanding we buy a subscription to view our titles. We called customer service. They wrestled with the issue. They sent it up to "tier2". Two weeks later there was still no change in our accessibility - keep in mind, we bought all of these movies and should be able to dial them up for viewing whenever we want. We called again. They wrestled with the issue. They sent it up to "tier2" tech support again. This began in December and it's now May, and we still have no resolution to the issue. Our library has been wiped out, and we have demanded some form of compensation for our loss. They said they could credit us around $500 for the loss, but we have seen no benefit. It's unfortunate there is no other company providing similar services because Comcast/Xfinitys treatment of our situation is basically criminal, and we would absolutely look elsewhere at a moments notice. Comcast/Xfinity has become and absolute joke when it come to providing fair servicing after wrongdoing ... it really is all about the money. (and the departments are spread so thin and are placed in so many different countries, there is no way for anything positive to get done ... no one appears to know what they're doing - its like theyre all reading off of response cards --- when in doubt, call on "tier2") FRUSTRATING AND HOPELESS!

3 years ago

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Lucy Lafayette, IN

when I first moved in to my house 4 + yrs ago I had standard internet speed and it was horrible. There was a lot of connection issues. I ordered a blazing speed and since then I haven't had very many problems EXEPT I'm paying out of the wazoo for it. I'm tired of my expensive bill and I need to cut back, my contract is up next month so I'll be searching for an alternative.

3 years ago

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Judith Archibald Decatur, GA

I have been a Comcast customer for the past 15 years off and on steadily for about the past six years. I am very sad to be writing this review. The service has turned from very good even excellent to horrible now. I started being there Customer because the customer service was at one point impeccable now that is horrible as well. They are about to turn my service off on the 29th for non-payment I keep calling to try to explain to them that they lost my account then they trying to charge me for an account that they lost it's just a whole big mix up that they won't help me fix but they want me to pay hundreds and hundreds of dollars for service that doesn't work please advise ASAP.

3 years ago

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KCS Dublin, CA

We have used Comcast services for years, including both residential and business. Lately, we are closing down our business and they said there is a 3 year contract. Termination requires 60 day notice and 75% penalty of the remaining. Two years ago when we moved to this site, they told us that the old contract can not be carried over so we started a new one. They do not have competitors here for high speed internet services. Hope 5G wireless services will be available as soon as possible so we don't have to use Comcast anymore. Their service department has no intention to maintain a long term relationship with local customers. They have no sympathy for people who have been using their services for years. Since the service is so poor that I warn them I will be terminating my residential service too. Their answer is "It is your choice!!"

3 years ago

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Muriel Lindenbaum Boca Raton, FL

So far 4 techs have come to my house. Fixed my distorted picture and left. When I put on my TV, the screen was all black. Called again, and 2nd one came to my house. Showed me how to use the remote for sensor and left. When I put on the TV, I had hesitations in the sound when someone was speaking. A 3rd tech was supposed to come on 4/11/ between 1 and 3, and at 3:15 called comcast, "maybe running late" no call until 4:30 .told him if he can fix it on the outside, o.k. but I have another apptment. Never came back. Called Comcast and made apptment for 4/23. If this isn't insane, frustrating, aggravating, disgusting people who say they are tech men, working for a company who doesn't give l care of their customers, I don't what is. You should be out of business as far as I'm concerned. You are stunningly incompetent and no way recommendable in any way shape or form.

3 years ago

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Jazlynn Allen

Long story short, we cancelled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said "okay you are cancelled and good to go". No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination. Called to discuss. First lady just hung up on me because she didn't want to deal with it. Second guy had me on hold for more than 45 minutes while he "discussed with his service team to figure out a way to help me". Then said "I am still working on it. I will call you back personally tonight or tomorrow." Half a week later, and still haven't got a call back. Seriously, will NEVER use again. DON'T recommend. Stay as far away from this backwards scam business as you can.

3 years ago

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CeeCee League City, TX

Let me just say they are fine until for some uncontrollable reason you have to cancel.........I'm talking go out of business for one of my stores and sold the other store....and they will NOT let me out of my contracts even though I've been a paying customer for YEARS!! And still a customer on two other accounts. Just Wrong! They also overcharged me due to a clerical error and after four months and hours of phone calls, I still have not gotten my money nor have they called me back on ANY of the numerous times they said they would. My last call they said they credited somebody else's account and couldn't help me. What??

3 years ago

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Mark Philadelphia, PA

Trying to understand their channel lineup and how it lines up with their rate schedule is an exercise in incomprehensibility. You cannot possibly determine what you are getting for your money and after they start adding on taxes and surcharges, you will need to take out a loan for service. The price list starts with the lowest cost and most limited channel lineups so you have to add more and more service options to get any of the good channels even before you get to the taxes and other surcharges. No thanks, comcast. I think I will hook up a computer to the TV and live with what is available over the internet.

3 years ago

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Mick Leach Orange Park, FL

I have never experienced a company so good at avoiding problems that they create. After finally admitting they had made a mistake on my bill I still have not seen a refund after 7 months. You cannot talk with the same person twice and there are never any supervisors available to talk to. Of coarse, they cannot get calls back to the person you just talked to because they do not have extensions. I have been told on 4 different occasions that I would get a call back and have not gotten even 1 back. Now that Xfinity has dragged their feet so long taking care of the over billing issue (which is still unresolved) I am paying even more for the service. Xfinity is the master at giving you the run-around to avoid having to deal with you personally. I have literally spent hours on the phone trying to get a over billing issue taken care of and even though they admit overcharging me they say someone will call me back and it never happens. This is by far, the worst customer service I have ever had to deal with.

3 years ago

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SayNoToXfinity Fort Lauderdale, FL

I would give a minus 7 stars if it were a choice. Had no choice but to choose a rating so I could post here. Xfinity SUCKS - goes out at least 2-4x's every 24 hours, takes long to reset. Sometimes there's no response at all for the reset - command freeze. have to unplug and start over. Signed up Dec. 2018 and not one day has gone by without some kind of interruption. Hate their GUIDE - horrible to read from a distance and sometimes fuzzy. On Demand takes a hike in the middle of watching and here comes the reset or what they call update. They update and some things get changed around...you constantly have to figure out the new crap... The cost is way to high for the lack of consistency and quality. Customer service always wants to send a tech, say no and by some Xfinity miracle they diagnose and fix the problem over the phone...tech to home is a another rip off - they charged me $60.00 to repair THEIR XFINITY faulty equipment problem, do sloppy work, don't clean up after themselves and if you suggest something, they look at u like u have 3 heads...DON'T GET XFINITY - it's the WORST.

3 years ago

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Steve Nashville, TN

First, the employee at the Nashville store did not give me the total price for the cable/internet package. After deciding the following day to set up service, fees for DVR, Hd,regional sports fee increasing the monthly bill by $29 per month. This after I specifically ask if the amount was complete for the service and would always be the same in our initial discussion. Secondly, we discuss moving our cell phones from ATT and were advised our installment plans had to be paid off. I did that to the tune of $380 for the 3 phones and went back in to Xfinity to port the numbers and get new SIM cards. Then we were told, the phones we have can not be transferred because they can only be used with ATT, so we would need to buy new phones to set up service. I spoke to several customer service representatives by phone with Xfinity who did not know this, but after I explained, they researched and found it was in fact the case. $180 of the $380 were credits ATT would have applied to me if I had not paid off the installments. Needless to say we are not Xfinity customers.

3 years ago

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Larry Sassmann Eatontown, NJ

I recently upgraded after being a customer for over 2 years. My contractual agreement was up and I had had some issues , but Cablevision was not in my area. I had tv and internet issues continually and getting someone on the phone is a major job, when you do it’s a long shot to get someone speaking good English. Many issues happened over and over and a rep told me the service was better if I upgraded . I looked into what extra I would get and decided to upgrade , being told I had a month to go back . I called and found out it was the 32nd day and no one would help . I decided to cancel my service and was told I’d have a 200.00 dollar cancellation fee. Totally surprised, I said I’ve been over 2 years and 4 months and my “agreement” was complete after 2 years. Their response was that I entered a “new” contract when I upgraded. I don’t recall having been told that originally. The service , trying to reach them, and having issues settled on a timely basis had been horrible. I will let everyone I speak to be made aware of the issues that occurred !

3 years ago

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Daniel Scherer St Louis, MO

Absolutely terrible customer service. They are not knowledgeable enough to fix even the most basic issues. There is also no way to stay in touch with a single customer service rep so if you need to call back, you basically have to start over completely with what is most likely a very incompetent person who has a very low likelihood of actually being able to help. The reps also love to pass you off to a different department because they are unable to help so you end up getting passed off multiple times while trying to fix a problem because no one is truly able to help. My average phone call with customer service ends up being 45 min to an hour with a majority of that time being on hold as I get transferred to a separate department. This quality of customer service is unacceptable.

3 years ago

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Balance Seeker Nokomis, FL

Over my 15 + years with Comcast I have had many (many) billing issues with Comcast. I've always been able to resolve them but only with a considerable amount of persistence and investment of time. Recently they initiated a 'collection' on an account that was closed nearly 12 months ago when I sold my home in IL. I was told that because I had a 2nd account with them in FL that there would not be an early termination fee. I never received a past due notice on this closed account and only because I have a 'credit monitoring' service was I aware this had been initiated. This irresponsible action caused a negative impact on my credit (which is above 800). In attempting to resolve the issue with Comcast I was told it was taken care of but they could not (would not) confirm this in writing. They disconnected 2 of the 4 calls I placed to resolve the matter during which I invested over 2 hours. Their reps in the Phillipines lied to me on 2 occassions, they transferred me to not working Comcast support numbers, they told me the matter was resolved and gave me 'bogus' confirmation numbers. Once again a large investment of my time in attempting to resolve "system issues' that exist within Comcast. Only time will tell whether this issues has been resolved as was confirmed by their "Real Time Escalation" department. Hopefully it will resolve with written notice in a timely manner and not linger on for near a year with a surprise notice that my credit worthiness has been further affected.

3 years ago

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Esther Pittsburgh, PA

This is the worst company to ever deal with. They literally find ways to weasel u out of money. When my contract ended, I specifically asked not to be put in another contract. I call to cancel my account because I’m moving only to find out that I’m in another contract which makes no sense since I’m paying a lot more (I usuallay pay more when u re not under a contract). So now they are charging a termination fee for a contract I didn’t know I was under. The person I spoke to was also very rude. This is probably the fourth time I have had to deal with their poor customer service. It seems that everyone that works for xfinity is miserable

3 years ago

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Todd Acworth, GA

If I could give negative stars I would. Comcast/Xfinity is the most incompetent company I have ever dealt with in over 41 years alive. I recently moved my Xfinity cable and internet service from an apt to a house and I have had nothing but problems. The first 2 months of service at the apt were generally fine. The day I moved my equipment my internet would not connect. Comcast tried to force me into paying $70 for a tech to come out and troubleshoot the issue. They determined the issue was with their equipment and I still had to call them to get the $70 credited (I told them I was not paying it regardless). Then things worked fine for a couple days and all of a sudden our DVR started skipping, freezing up, and eventually we lost all access to DVR service. I called and got a message that there was a known issue and it would be fixed by 9pm (2 hrs). FIVE days later it finally was fixed. Then unsolicited, a tech came out to the box near our house and turned off our internet... no notification from Xfinity and the tech didnt even talk to us when he was onsite. We called up Xfinity and they couldn't explain why our internet stopped working and were not willing to have a tech look at the issue until the next day. When a tech came out he said the internet was intentionally disconnected due to some kind of signal interference. He admitted that the first tech should have explained to us what was going on, but even the upper level Supervisor we spoke with couldn't explain the situation. If this wasn't enough, prior to this we spoke with Xfinity home services and the girl we spoke to gave us one name on the phone but then sent us am email from a different email, with a 3rd different name on the email signature. Same person with 3 different names... what? To make it worse this same person emailed us pricing for some equipment and then immediately said she couldn't honor that pricing. In addition, without approval from us, she changed our current plan, which reset our contract term. One other issue we had was when we scheduled a tech to come out to our house to evaluate some Xfinity services/equipment and the never showed up or called us to say they weren't coming. We have been at this location for 18 days and have had no service, or interrupted service, for at least half of that time. The customer service reps and Supervisors feed you bs answers and excuses on top of lies when you call them. Not a single person with this company is competent at their job and quite frankly I dont know how the even manage to be capable enough to breath on their own. DO NOT USE Comcast/Xfinity no matter what. You have been warned.

3 years ago

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“Easy to transfer services” – as advertised. Portland, OR

“Easy to transfer services” – as advertised. This is a short version of my rant of Comcast because complaints doesn’t work with Comcast. They’re big and I’m one person, get the idea? OK, nothing has been easy with Comcast for the past 10+ years of service but this past experience with them was over the top. So I had to share. In December, my 2-year contract with them was up and my price rocketed, so as usual I call them, happens every two years. They put me in a “new deal” but this time I told them I will be moving in January. The representative said, “OK no problem it’ll be the same when you move”. Then I called back roughly 3 weeks later to notify my move date, which was two weeks before I had to vacate my house. This representative also went through and have me sign a “new deal” with my new address. I told her I already did that but she said it has to be a new contract. OK, sure! This past two instances I asked for my bill to be pro-rated so I can pay. She said it’ll take around 24 hours. NOPE, it didn’t happen. So then I called back few days later to delay my move date by two days, done! I also asked why they didn’t change my bill. She couldn’t answer, transferred me to another person. That person explained that it has to wait til the next billing cycle, FINE. The bill was never pro-rated so I just paid the whole balance because I didn’t want to have to call again. Two days before I moved (original moving date) my service got SHUT OFF. I called and got the Philippines call center (they denied it was out of the country) and they did some basic stuff but ended up couldn’t help me. The woman asked me to hold then I was transferred to someone from Portland, OR, which is where I live. This person was super nice walked me through the whole thing saying that it was coded wrong. Spent TWO hours on the phone (skipped dinner) trying to get my internet and TV back. I thought she took ownership of the whole problem and helped me. Maybe she can help my parents, who will move into the house I’m leaving, to set up internet for them. She then agreed to call back the next day at 7pm to do it. NOPE! She didn’t call back. (I did ask for her number but they don’t give out numbers). After waiting for half an hour I called in to start new service for them. AGAIN, I got someone from out of the country. He kept confusing my old service with the new service I was trying to start. He kept on going over the plan and I told him I need to explain to him what is going on. He then got frustrated and said I cannot help you. So then I hung up with him and called back. This next person was very helpful. He actually listened to what I’m saying instead of talking about me. He gotten all the way to sign contract, turning on the service, but internet didn’t work. He then transferred me to tech support. The lady was helpful for about a minute but she was in such a rush she just told me that she’ll send out service then hung up on me. Luckily, for some odd reason it worked. OK. So, the day they went out to do new home set up for my new house was okay. I wasn’t home but my wife told me the guy was very throughout and nice. The work he did was great. However, when I get home I found out they didn’t configure Showtime (they promised 3 months free). At this point, I was so sick of it I told my wife to call in. She called in and they said she’s not on the account (she was on there at the last house). I THEN call them to put her on so she can deal with it. When I called in they confused my service with my dad’s (old house) service. I’m super frustrated because at the beginning I asked everyone that there are TWO DIFFERENT SERVICES with two different phone numbers. I think until this day when I call in with my personal cell phone, they still pull up the other account. I’m very exasperated and tired for dealing with them. I’m hoping and waiting for another fast internet provider to come into the area so I can switch and start fresh. I’m willing to break contract and pay fees so that I don’t have to deal with their “excellent customer service” anymore. This will not make a difference but at least I can get it out of my system…. until the next time I call them. In conclusion, “easy to transfer services” equals about 10+ phone calls, 4+ transfers, forever frustrations, and whole lot of hours wasted on the phone. They won’t just let you talk to someone until you go through their queue. BUT there’s no queue for my situation.

3 years ago

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Ashley Benjamin Rockmart, GA

The most horrible experience ever! The worst customer service, they do not care about customer service they are rude and inconsiderate. After being a paying customer for over 5 years we moved, while our house is being built we do not need Comcast as the place we are staying has it- we agreed to suspend the service or place it on a hold paying $8 a month per tv/internet/ XFINITY home . Then they try to call and tell us that we have to pay $40 a mont even if we aren’t using the cameras I told them no I stated that was ridiculous being that we own the cameras and don’t need monitoring they told us they would fix it and call us back if they had any issues then I get notification that I need to return my equipment that my service was not placed on a hold but was CANCELED. I call speak to customer service she basically told me oh well, nothing we can do now sorry. We will never return to Comcast. It’s sad when you lose good, paying customers because your customer service reps are inadequate at their jobs and careless about customers.

3 years ago