Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Worse service ever cable and internet have been out for two days now and nobody isn't answering a phone I'm going back to DirecTV.
I have been a customer of Comcast/xfinity for over 20 years and have NEVER been happy with the service. Either my internet is down and I have to call xfinity to determine the problem........which is very time consuming or they offer packages that include services I do not need. Once the package has expired, I do not get a notice, but rather an increased bill. It is ridiculous to call xfinity to determine what services are less expensive, because they give you the run around about what they are offering. I never get a strait answer as to what the cost would be for the least expensive service. I usually go to the xfinity store and speak to someone in person every year to clarify my bills. So frustrating!!!! I was just on the phone with customer service for 1 hour trying to cancel all services except for internet. The agent kept quoting me a price for an internet speed I did not request. He kept evading the lower speed and cost. If I could find another service provider for internet services, I would walk away from Comcast/xfinity all together. They are a rip off and have horrible customer service!!!!!!
i would love to know why is it that whenever the agents dont have an answer for your question they ALWAYS refer to it as an outage in the area, i had called in the past when my internet and tv go out and that is their answer however i called the other night and my tv and internet were not out but they didn't know how to help so they had just said there was an outage its unreal
I think it is horrible that we live in Denver and can’t even watch the Avalanche or Nuggets . What is this dispute about ? Come on we live here and expect local sports. Get your act together!!
I went into the Xfinity store to cancel cable but move my internet. The woman at the store was wonderful and we decided to upgrade our internet and change cable programming. This was 2 weeks before our move into a new house. The nightmare began. The text message reminders came I was at our new address at 7:30 am my appointment was between 8-10 am. At 9:31 the message came the technician would be here between 9:30-10am , at 9:37 he was backed into my driveway next to my car, I waited a few minutes then I walked outside to see if he was in the car or walking around my house,through his window I could see he was on the phone have a discussion. I returned to my house as he pulled out of my driveway at about 10am. He NEVER even got out of his car to knock on the door. However he did send in a description of my home saying he was here. I called Xfinity and got through the prompts and finally to a person at 10:06am. Go figure No one can help me I was automatically reschedule to October 22nd. I work from home (this is the reason we were upgrading our service to begin with) . I asked for a supervisor and at 11:00 I was promised by Mr R that he would call me back in 30 min when a manager came in and it would be made right. This did not happen. At 4pm I called to double check the status of my situation and after 3 hours of being transferred to different departments (because on Friday supervisors and Managers do not work and they are the only person who can make the important decisions ) I made it to the moving department who said they could just transfer my service and I could use my old modem and cable boxes and set it up myself ( I didn’t need there special modem ). We self installed by 10pm the same night. The next morning at 6am I turn on the tv to watch news with my coffee I lose service. I call again and what do you know... I don’t have service at this new address my “ticket” was never finalized and they can not help me because it’s not their department. Ugh!! How can this company stay in business with such horrible customer services.
I love the remote layout and the mic feature added!
They care greatly about their customers and There is satisfaction from those who actively use their services.
SALVATORE J CINA
Took TCM off my package and want 10$ more
Comcast continues to have outages and problems. We pay our bill on time every month and when we try to find out what the problem is, we have to wait on line or on the phone for extended periods of time. Not impressed with the amount of outages they have. "We're currently performing routine system maintenance. This may cause an interruption to your service. We began work on 10/17/2019 12:06 AM (Mountain), and this is expected to end on 10/17/2019 06:00 AM (Mountain). We appreciate your patience."
When the TV provider suddenly canceled on my 98 yr old father's development, they contracted with Xfinity/Comcast which added an additional $30 to his HOA for the Limited & Extended Basic packages. When I recently tuned to Turner Classic Movie channel (on of my father's favorites), I was informed that a subscription was required. Calling cutomer service I was informed that TCM was moved to the Sports Package which was an additonal $9.95 and did I want it? So that makes sense to put a movie channel into a Sports Package? What's next; Hallmark Movies? They just keep trying to squeeze more money from you.
Had the service installed on Monday - no issues with the installation, the installer seemed very knowledgeable. On Tuesday, we realized that the phone lines were not working - we could make calls, but not receive calls. Also, the TV was glitchy (the screen would freeze, then jump forward). We also realized on Tuesday that some of the internet sites that we previously could access without any issues were no longer accessible. After being on the phone with customer service for 4 hours Tuesday night, we were told that they were going to dispatch a tech to the house between 8 & 10 am Wednesday morning (another day home from work...). When we didn't hear anything from them by 10 am, I called back into customer service and was told that the only scheduled dispatch was to bury the cable (I had verified with the rep Tuesday night that the technician being dispatched would be able to take care of all of our connectivity issues - she confirmed). Needless to say, I was very frustrated - the rep said that the earliest that he could have someone to the house was Thursday morning, but would have the dispatcher call me within the hour to let me know if someone would be able to be dispatched today. After that hour passed without a phone call (now we're at 11 am), I called back into customer service for the 3rd time... Had to explain the situation again, asked to speak to a supervisor - but he was in a meeting (no surprises there)... We were told they would call us back... Bottom line, we are very unhappy with the Xfinity customer service
Comcast Xfinity is a decent cable company. I love the remote and layout of the guide and on demand, it has nice access to t.v shows. But, we have had multiple problems with our wifi and xfinity box connecter.
So i have been an xfinity customer for almost 2 years now. We always see the adds on tv say move with xfinity its easy, well let me tell you it is not. We moved on September 29th, which we were told that new house we were moving to had xfinity in the past and we had to just plug in our stuff and we would be all set. We move in and it was not all set to plug in for it to work, not an issue not comcasts fault. We set up an appointment that my husband took off work early to make it home, no tech ever showed. we caleld several times only to be told they rescheduled, and they reschduled for us for times that we would be at work and not very willing to work with us. Finally we got a day and time my husband again leaves work early goes home a tech shows up pulls in our driveway half way then backs up and leaves. Called to complain the representitives were not very helpful. We finally got another appointment so now time number 3 husband leaves work again to rush home and no tech ever showed or called, we called and again we were told they rescheduled. NOw we are going on 18 days with no service at all. This is the worst customer service ever, for a business to keep not showing up and not even calling you is absolutely ridiculous. That just shows how little a company cares for their customers , for not even to give a call. Totally disappointing.
The worst cable company I have ever dealt with. I have had this service for one year, and every time I come to the place it doesn't work. U can't call their telephone number, because all that happens is u get caught in a loop. And when u finally trick the system to get a person on the phone. They cant fix it on the same day. Another day of no internet or tv service. Just awful
I ordered Comcast the first week of August. It is currently October 15th and I've had 2 separate technicians come out, called Comcast 6 times, and chatted with agents online multiple times yet I still have not had my internet set up. Last I heard it was going to be another 14 days before they could come out to set up my internet. That was 16 days ago
Comcast sucks. I signed a 12 month contact and 4 months into it they switched TCM to a different package so they could charge me another $10.00 dollars a month. So the way I look at it they broke the contact giving me the right to go back to directv. I will never do business with Comcast again. They Suck!!!!!!!
By stop scamming & lying to your customers. I called to add 2 channels back my package that they removed. The customer resolution person told me that I had an offer on my account that would save me $73 a month. I asked repeatedly if this miracle package would keep what I currently have. He told me yes & that he would also give me a $30 credit. I got home and all my premium channels were gone & no $30 credit and I could not get my package back. I'm plan to leave. Signed Customer since 2002
I've been a Comcast customer for approximately 3 years. I have both a home and business account. My home account is the premiere package and bundle. I pay $168 a month for my home package. I watch half a dozen channels regularly and no more than a dozen total. TCM is in my top 3. The other day I flipped on the TV, checked my guide and selected TCM. I had a message telling me I needed to upgrade my subscription to watch this channel. I called and was told you removed TCM from your premiere package and it was now part of a sports package. I would have to add this sports package to get TCM again. I'll refrain from telling you exactly what I think but if this is the way you treat your customers I'll be looking for another television source. Apparently some Comcast genius thought a great way to up sales of your sports package was to take a very popular movie channel away from your customers and extort them to add a package they don't want, to get it back.
I know some other TV providers have the voice search, but Comcast was my first experience with that kind of tech, and I loved it.
I will never use Comcast Xfinity again. One cannot disconnect unless all charges are paid in full even when charges are disputed. We moved from the home andI returned rented modem and stopped service but was still charged for service. Didn't receive notice of the bill until a year later when the account was turned for collection. This company is too big and has very little competition. Rather not have cable than deal with them again.
Comcast doesn't honor their Required contracts for service but will charge a cancel fee if you try to cancel it. Case it point I have a 2 year contract for a level of programming that included a channel lineup...but when the cost of the included TCM channel went up...comcast moved it to a higher priced tier so I no longer receive that channel EVEN UNDER A CONTRACT. When I called to complain I was informed they do this regularly and was told a could seek legal help to fight it but should I cancel my contract (one year remaining) I will be charged a cancelation fee. They are unbelievable and in my opinion a less than honorable company. Food for thought folks...you've been forewarned.
Have been a comcast customer for a couple of year. I came on with a bundle discount. Over a period of thirteen months my bill went up 48%. Part of this was my bundle discount dropping off, but taking that out of the equation, it's gone up 30%. When I complained they offered me another package with fewer channels and a lot less DVR space. So I had to think about whether I wanted to stay. Recently I found that channels had disappeared from my subscription. Thinking it was a mistake, I called customer no service and found out that they had changed my subscription and I could no longer receive those channels unless I upgraded to a more expensive package. They have helped me make my decision. I now understand why they had to pay a settlement to their customers in Massachusetts for deceiving them. I wouldn't recommend them unless you enjoy the experience of coming home from work one night, looking forward to watching a favorite channel and finding out that they're going to shake you down for more money for watching it.
My family has used this service for years and for the most part is has all the channels we need. Some sporting events were not covered in the channels available
I have never had a problem with xFinity wifi in the apartments I have been in that have it. Very reliable!
Comcast is awful. You will pay more money for less service and then spend more time on hold or weaving through their terrible app/phone tree because they don't have enough actual people to handle the issues stemming from their horrible service.
Comcast was too glitchy for us. While we were using it, we had too many outages and it was also just too expensive. We finally switched to Directv and then cut the cord altogether.
Xfinity is an amazing streaming service. It has On Demand which is very helpful and makes watching the shows I want very easy.
I have had Xfinity for years. Great service! I love the ease to find specific programming.
I like Comcast actually, the main thing I dont like about it is that a good portion of the bill is a sports package that you cannot say no to. It is a mandatory fee. Also the box has random moments where it freezes and has to keep getting reset. Very annoying.
I was advised in a deal to bundle and include a home phone with my package. When I tried to hook up my phone it didn’t work After many calls of them explaining what to do it still didn’t work and due to an illness I was dealing with I gave up. On an unrelated call to Comcast I found out that my modem doesn’t support the use of a phone. To me a company offering a product has an obligation to make sure it will work. It shouldn’t be my problem When I asked for a credit I was told I wasn’t eligible for one. Not being able to use part of a service that I’m paying for because the company failed to educate me and inform me that I didn’t have the right equipment for 10 months is definitely in my opinion worthy of a credit and I believe should be at least a $100.00 Shame on Xfinity for not taking of a customer. Worrying more about their money than the customer who in fact will not be giving them any more money. Spend $100 or lose $2200 a year after year seems like a no brained to me.
Xfinity tv was great for us. Especially with connecting to xbox, we used it almost everyday. Xfinity was quick and had something for everyone to enjoy. The pricing was fair as well.
Great options! Lots of room to record shows on the dvr! My dad pays for it and we get to enjoy it!
They mess up billing. Then they mess up by “misinforming” you of how much to get them to go away multiple times. Hoping last payment was it! Not likely, but hopeful. Avoid like the plague! Don’t let Comcast into your house, business or area!
High speed internet and hundreds of channels to choose from. Can use the xfinity account in different areas. It’s also part of our phone plans.
This is a good company’s with great customer service and up to date technology. We recommend Xfinity all the time..
I love the new platform but wish the remote still had the skip back 10 sec button. Also wish I could search for movies on demand by rating. This would be so helpful with my kids different ages.
Xfinity it’s my favorite company! When we have a issue they are really good on solving right way.
We enjoy the features, and variety! We like the voice activation on the T V remote and the speed of the internet.
comcast tv as a company is definitely mediocre at best. they charge too much for somewhat OK service. i wasn’t unsatisfied but i definitely was astounded
Julia Lauria for Patricia Lauria
The customer service representative was great. The process of trying to reach a human being was terrible....The automated system had me close to smashing my phone off of the cement. If my mother (the consumer) didn't have a debilitating Neurological condition that made using other devices (such as Roku, firestick etc) too difficult I would so happily cancel her service with you guys. I would sell both of our souls to Satan if it meant we didn't have to deal with cable anymore. Also, I never received the customer service call that I agreed to take both last night and this afternoon. You guys are killing me. But your employees are outstanding and it's not their faults.
I had a contract when I first signed up with Xfinity for 126 dollars plus taxes. I paid the first bill and was out of town for 3 weeks. When I got back my second bill had doubled and was 281 dollars. When I contacted them they placed blame on me saying I had ported my number out to another company. I explained I had been out of town and did not make any changes to my account whatsoever and never ported my number out. They transferred me to 2 people and said I'd hear back from a manager within 2 to 3 days. 7 days went by and I contacted them 3 more times through chat, text, and phone. Continually told I would hear back soon. No one even offered any type of credit during this time eventhough they had doubled my bill one month after I agreed to certain monthly payment. Now 2 weeks have gone by and I've talked or chatted with almost 10 different people and not one person has given me any answers or even attempted to change my contract back to the original amount.
We recently had a problem with our main TV box. We called and the service reps tried to fix it remotely but to no avail. They sent someone out and tried to fix it but when it couldn't be fixed, they simply replaced it. They were all very helpful and pleasant to work with.
Xfinity/Comcast will have their representatives lie over the phone about charges and amounts due just to hit you up for more money later. In my case this was over $100. Every other business would write this off if they miscalculated a final payoff balance. Not Xfinity though! They’ll soon send you to collections than let one of the largest media-com companies take a hit to their bottom line. Greedy, bad practices. Definitely avoid.
For personal reasons I had to move and Comcast didn’t cover the area I was moving to and I was charged for a early termination fee just because
Almost every day we loose internet, sometimes the TV as well. Xfinity.com tells me they will send a hit to reboot router sfter we have already performed the "unplug wait 30sec and plug back in" then wait...wait...! There now seems to be a outage in your area, lt will be restored TODAY! Really, we have had Xfinity technicians out and 2/3 say that sign to yard box/tower is low and needs to have new cable run. But it is under ground in my Neighborhood. Last year had cable dropped across our yard and drive for 10 months, then when they came to bury the orange cable, they used the one that had been on top of driveway for 10 months. Guess what then cable didn't work. And once again Xfinity comes and drops orange cable again. This time 6 months. It really is bad when this cheap/lazy. I am handycap with 1 leg and pay $277.00 a month for this type of service, really???
It's expensive. I like the remote that you talk into and it finds the channel or program you want. It make life easy however I dislike the programming. There are channels which are missing from their basic package which I would love to have.
The whole block can get comcast and denied me service
The internet goes out multiple times a week which causes the cable to also go out. They keep "fixing" it but its never fixed
I love Xfinity TV because of how easy it is to use and the great selection offered. Interface in technology matters a lot to me, and Xfinity has done an excellent job here.
We have been with Xfinity for years and we like the options for entertainment for the different likes of the different members of our family. Also, when there has been a problem, they try to help to resolve the issue as soon as possible.