Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Was a member for over 2 years. Treat you great for the first two. And after that they treat you like crap. They talked me into a different package. Once I got the new package it was the worst service ever and then will not change it they would rather me leave the company. then they act like they're being nice and polite when they want you to pay the same expensive amount for less service. Highly don't recommend.
When the tv and equipment is working is fine, but mine is going out and in. After being a customer for many years their always looking to charge you more. Wasting so much of my time with their automated telephone service and technical services. A total failure for their customer services, one representative says one thing one day and next day they tell you something totally different and want to charge you for their rental equipment, the DVR box. Totally disappointed customer here!!!
The saga continues on. I was guaranteed a call today from Comcast. Good thing I didn’t hold my breath because at 6 PM I’m sure the bigwigs are already home so therefore I’m not getting a call.
They are thieves, will charge you twice in one month. Charge you again when you've PAID OFF a device. Trying to resolve an issue with them is like dealing with a "Shady Used Car Salesman"
I would give 0 stars. No real person on the limited, limited automated service ... most frustrating service I have had
Comcast is TRULY a "Bate And Switch" company who does not honor your financial contract you made with them. They charge over the contracted amount. Thus, if you can select another company I would do so.
So far I like the internet service it works good if it actually is working but whenever I have a issue it takes 4 phone calls and nothing ever seems to work right there customer service is trash and they never get you a clear answer if the issue is resolved. Then they make you jump through hoops just to get something done I would like to keep my service but they need a better support system with there customer service.
If I could give a negative number I would. The lack of customer care from the actual business end of Comcast is the worst in any company I have had to deal with. They only let there call centers which are mainly out of the country take the heat for their lack ok customer care. DO NOT be like me DO NOT get them to be your device for anything.
Peggy C. Jelks
Goes off line frequently. VERY BAD CUSTOMER SERVICE
Xfinity is so bad. Imagine paying for the best service, and having the slowest internet and random internet/cable break downs. Terrible.
If i could give zero stars i would. I've been a Comcast customer for many years. Unfortunately they are the only option in my area. The service is bad (their people try hard to be nice, but the level of competent service is bad). We've had to replace the modem over 10 times (that's their go-to-move), and every technician that comes out says "i don't know what the prior tech did, but it's all wrong". We have to call at least every other month. Our internet hasn't been working well for years, but for the past 3 months it's been almost unusable. It goes out 30+ times every day and when it is up it is very slow (we used to get over 200mps, now it's less than 30). We tell them the issue is with the box on the pole or the main Node, but they keep sending out a basic tech who doesn't have the authority to do either of those. We specify what is needed, the customer service says they specify the proper level of technician to come out, but every time it's the same. I know it's tough to make everyone happy when you have a large company like Comcast, but it is almost comical (if it weren't so frustrating) on how poor their product and service are. While i don't want to move to AT&T (they are about as bad), at some point i'll need to give it a try. They have said for two weeks they will call me back, but after my calling them 3 times to follow up, no resolution.
Stated internet speed - 60 MPS - actual speed 0.28 to 2.98 MPS Been working for months to resolve they get nothing done.
I would have left less stars if I could have, This company is a joke. We have been loyal customer since 2008 and paid over $200 a month for services. We have already waited 5 days for a technician and he goes to the wrong house, apparently this genius goes to the only trailer ( I live in a house) without any vehicle in the driveway and then when no one answers the door, he leaves. I mean we have been without T.V., internet, and home phone since Thursday so of course someone is waiting for you, but of course it's your company's fault again so we get moved to the back of the line again and now your company is saying 3 more days to get service restored. This is the sorry company and customer service I have ever seen and I will let everyone I know and any social media that I see I will be sure to let them know how bad your company is #comcastsucks
I’ve had this service fir 3 months and it’s terrible cable and internet always going out and impossible to find out a reason why ! I don’t recommend this service fir anyone ! Att is bad but xfinity is the worse!! Why are we paying all this money to have a service that only works when it wants too!
Comcast came to my door offering service. I signed up for internet service. It never worked. They wanted me to keep paying for service that never worked and service fees. Had to drive the modem back to one of their stores! A complete waste of time and money. Would never recommend this company.
Worst customer service I have ever experienced. Their internet/cable has a lot of problems, they have screwed my bill every month (overcharging), they have started charging repairs as "new installation," and customer service reps refuse to actually listen to the issue and just throw out guesses.
I had Jay come hook my comcast up an excellent person and professional. I liked he explained his ideas and showed me through the controller
Thomas E Turner
Been with Comcast since 1988 and keep getting the yearly increase. This year increase as usual but NO relief from Comcast as to billing. Appears being loyal means nothing. Most likely will pay early out fee and find another carrier.
Horrible company!! They will charge you for channels like Cinemax and then just take it away. Doesn’t matter that it’s part of your contract!! Unbelievable! Worst customer service. Will definitely check options of other providers in the area
They are the worst company they locked us into a new contract we didn't authorize and threaten breach of contract when there the ones guilty of that they think they owne us cause we dont have anouther provider but there wrong im going to sue for breach of contract,fraud ,and poor service they gave us two boxes neither worked and there is no sound!!!then they have the nerve to say its our t.v I bought a new one same thing!!So breaking a contract by renewing a contract without auto renewal ever in place by renewing then refusing to fix the problem...poor service no sound all they train there employee's is to lie be rude and talk you into "The Deal" all ways saying how you'll save money personally I got one thing to say to them...#### #!! .
So recently I was doing some gardening and cut the cable(rg11) that was supposed to be buried 18" down but instead was buried 5" down. Then they came to replace it with a new wire without informing us. They just showed up and started working.
You have to pay an arm and a leg to get the channels you do want and internet really not worth it unless you get unlimited gigs again cost you even more
A huge rip off! If I could find another company that provides service in my area I would! They charge you two months in advance so that they can turn off your service and charge u additional fees. Late fees etc. I'm never late paying my bill, yet they always find a way to interrupt my service. And don't do auto payments, they charged my card after they received their initial payment and claimed it was authorized by some unknown caller. Now they're telling me my service will be interrupted after they just received two payments just two days ago! If they keep scamming me I will be suing! This is ridiculous!
After so many years of service with Comcast I have had it, I have had technicians come and go into the house and the last time they came in my problem was Ondemand and by the time they left my problem was cable internet and phone and it was out for 3 days, how in the world do they expect people to pay them 160 dollars a month and yet not do they job, this baffles me,
Comcast gets my bill wrong every month. I have to call this company every month, sometimes twice a month to sort out their mess. I rate them as highly ineffective, inaccurate and extremely expensive.
I am sure I cannot add any more than what most already have said. Over the last 5 years, we have seen my bill go up, but service go down, more headache and poor customer service.
I just moved and the first tech that came out didn't know what he was doing and was not very happy so comcast had another tech come out. Vincent came out the first thing in the morning so I wasn't waiting around forever, was genuinely very nice, and most of all knew what he was doing! He really was personable and showed above and beyond customer service. He explained everything to me and even had me download the xfinity app to help me get quicker service in the future. You guys need more guys like him!
Have been a customer for years my bill went from $65 to $125..1st call got bill to $77. With credits 2nd call knew nothing about 3rd call repo left me on hold for 1hour & 10 minutes not even checking back with me finally hung up 4 th yet another different amount total time wasted in a day on comcast 3 hours 15 minutes & guess what no clue what my bill is still not heard from a supervisor
I have been on the phone with these people for over four hours today they keep hanging up on me I was promised Services since my son and disability if I pay the remainder of my bill back in June they kept telling me when they put me back to billing that they were going to honor these Services they were going to dispute the charges on my previous Bill and move a silver they have not done that I'm sitting here with no internet for my kids for their school paying an obscene amount I've had them for 2 years I also pay for another account in my name over at my mother's house I have paid for this account here at my house now and at my old house they never give me the promotion for moving when it was going on I referred them out I never received my $100 gift card I got laughed at and hung up on by a supervisor they've kept me on the phone for over 4 hours nothing is getting handled I do not recommend this company they just give you the go around nobody is handling anything that they promised they would they've got my fiance and tears and they overcharged me $300
On 07/26/19, I spoke to Tyrone requesting a extension which left me totally confused. First, I asked if the requested change of due date was approved. Tyrone stated he did not know if it was approved but I could request a change of due date online. I replied " the request was processed but I did not get any response whether it was approved or denied. I explained why I needed the due date change. After a few minutes talking to Tyrone, I guess he finally checked on the request for the due date change. The extension for payment was discussed in which the call ended with me scratching my head as to what the resolution was. 1 - Tyrone stated he would process a promise to pay until 08/05/19 to avoid interruption. 2 - Then asked what date I wanted to extend payment to....I responded 08/10/19...Confused 3 - Tryone states he could extend/promise to pay to 08/11/19 in case I run into any issue. Then said if your services are interrupted, give us a call. I said " I thought you stated up til 08/05/11 there wouldn't be any interruption"... What??!..Not making sense 4 - Tyrone continued to say now we can do a future payments that assure you service are not interrupted....I'm TOTALLY CONFUSED. Unfortunately, I'm not feeling comfortable with the information provided and not getting a definitive resolution. It is issues like this that prompts me to file complaint with agencies for assistance when the issue can be resolve on the first call. I need your assistance with the following: - Was the Due date Change "Approved"? - When will it be effective? - Was the extension approved? If so, when will the payment be due on the account? - Is it 08/05/19 or 08/11/19? - Lastly, I really would like to understand why Tyrone could not explain the process with a definitive answer. It's taken over year for Xfinity/Comcast to provide my services correctly but there seems to be with training agents. My observations are: - The agents do not know exactly how to use the resources to create a One and Done call - AHT seems to be the number one concern instead of the customer experience. - If they do not know the answer, they'll provide any answer to get the customer off the phone. - The agents will tell you quickly what they can't do verse what they can do which frustrates the customer. With the issues mention above, the end results is escalated calls and customer filing with outside agencies to get an understanding and definitive resolution.
Moi was a disgrace Nasty Comcast agent
I’m currently in the process of moving and wanted to switch ISP. I had ATT for 8 years and felt it was the right time to move on. I called Comcast around August of 15th to schedule for wifi, cable, and xfinity home on August 24. When the technician came, he said that because my area is new the wires aren’t fully activated until August 30th and so I have to reschedule. Okay, fair enough I’ll wait another week if i means I get better internet and cable. So I scheduled for September 4th. Today, I called back to add 2 security cameras to the package. Everything went smoothly until I hung up the phone. I got a notification from xfinity saying my appointment had been changed again to September 13. This was done without me knowing and my consent. I’ve been trying to call back and get an explanation for the last 4 hours and all they could tell me was “we’re sorry, we can’t do anything so deal with it.” For a first time customer this whole experience has been incredibly frustrating. I’m disappointed because I was looking forward to using xfinity. Now I will probably have to get back to att because I don’t think I can wait another week. Is there anything I can do?
The corporate office was so professional and provided a resolution to my problem that the regular customer service could not. I highly recommend them they were amazing. Thank you!
On demand often stops working many times right in the middle of the show or movie being watched. Oh but you can resume watching in a few hours so don’t worry :| They offer a package with x channels and networks that you’d expect to get while you are in a contract paying your bills. Nope! Xfinity will remove any network in your “package” at anytime and move it into the package above yours. The internet is horrible and every time we upgrade or upgrade equipment it seems to get worse. Back to on demand... you better watch the shows soon after they air. Random shows with in a series are not viewable or only viewable for a short period of time before removed. You may be able to watch a show on demand for months... next day you have to pay for them because they are no longer aired in a format in you package. It’s all b.s! Xfinity ‘s a scummy company with shady and often times just unethical tendencies.
Xfinity is one of the worst cable internet company that they have out their employees have no understanding on no consideration when it comes to your bill that they overcharged Xfinity will give you the best deal out there tell you one price but then that first bill be outrageous when you call to complain no one cares to understand or try to fix the issue I personally never liked it Xfinity but I said I would give it a try once again Unfortunately they failed me again I advise anyone not to use this company for any type of service whatsoever because they will rob you.
I have been comcast customer for more than 2 years unfortunately I had to move to another home and because of the new area Comcast doesn’t has service to my new house. I had a really bad experience with Comcast since I want to continue with their service but they don’t want to install the service to my house because is a “new area” but is not, this new house has been build since 2016 and the condominium next to my has their service. Now Comcast is penalizing me beucause I cancelled the contract but is not true they make cancelled because they don’t want to install the service in my new house. I really don’t recommend to anyone used Comcast since they lie to you just to get service witht them. They have horrible customer service.
I live in Palm Beach Gardens and had Comcast for last 6 years. They keep on increasing my bill it had gone as high as $200 + for the basic package, Cable, Internet & Phone. I finally pull the plug and went with the Internet option only and got myself a good Netgear cable modem. First 2 months went just fine, and then the internet service went from bad to worst. I would lose the service for hours at a time, I called & called and called and made all attempts to have this issue corrected. Since I work from home, it created a huge problem, as of now they haven’t been able to find out why the HFC (Hybrid Fiber-Coaxial) fiber optic node keeps on dropping at their end….
I live in an area with limited internet providers. I am a senior citizen with a limited income. Xfinity/Comcast was my only option. I couldn’t afford cable tv so I just got internet service. 1024 GB per month. The first two months they give you courtesy overage if you go over the 1024, which I did not. I was thinking this will work just fine, then the third month I am already showing that I only have 180GB left for the next ten days. I’m not doing anything different than I did before. So unless I turn off the tv till the end of the month I will be charged at least $10.00 more for my internet. I spoke with customer service, they were no help they just tried to sign me up for a new promotional gimmick. Have a year long contract with Comcast so I guess I’m stuck.........
Both TV and internet are out and the best the company can do is to send someone in several days. And I will be inconvenienced to have someone here. If I had any other viable choice in this area I would drop this company.
Several months after signing up they simply removed a premium channel (Cinemax) from my package (without even telling me!). I can still get Cinemax for an additional $12 a month, so in effect, they raised the price of my package by $12 a month despite the claim of a one year price guarantee. They shouldn't be allowed to get away with that.
Comcast is the worse ever terrible customer service I will never do business with them again period
Comcast is always taking money from us each year my bill goes up when the promotion expires. There is no promotions out there for existing customers that can save money. Shops around that is what I am going to do. It makes me upset when they say the same thing over and over. " So sorry but you are still getting the best price." Or "their is no promotion we can give you that inc what you have for what you are paying now" . It's like a script that they are reading over and over again.. Ugh tired of them!!
On demand never works. Over all on demand doesn’t ever work only works for a couple days and then it stops working for months. Issue never gets resolved. They keep taking off channels that were once included in the package and are supposed to be free. It’s way over priced.
Horrible. Spent over an hour twice to change my services & they STILL messed it up, disconnected my cable early & refused to fix it
I didn't the get the channels or the dvr that I ordered. They charged me another $70.00 service call to get the correct dvr. They charged me $5.00 or $10.00 here or there until I got all the channels I could get and I still did not get all the channels I had with ATT and they were not in HD and it cost me $50.00 more a month. When I tried to get phone service they could not find my account and they charged me $120.00 for an Ipad that I did not use.
Valerie A Garcia
Looking for advice I am at a loss.....Comcast CS was completely a waste of time. Below I will explain....yes, I am unHAPPY. But called 3 different days and still have nothing resolved..... If you are happy with your current service don't let the rep's lie to you because they will. 27 days ago I was completely happy with Internet only. I should have just kept that plan. I let a customer service rep and her boss talk me into adding cable.....HUGE MISTAKE. They LIED to get their commissions. SURPRISE. So I call to complain and see what can be done.....3 hrs. and 3 reps later absolutely nothing. People don't respect you....just a commission. I was LIED to not misled two two reps. The 1st female rep said that she could get me a yr. of STARZ for free. When I said that I would think about it and call back the 2nd rep. told me that I would get all paid channels for 30 days free. I agreed and he also told me that if I wasn't satisfied call back within 30 days and cancel service---go back to my original plan with no cost to me......free for 30 days. RISK FREE nothing to pay if not completely satisfied....lie. Everything I was told was a lie. Tried to call back and cancel cable to see what was going to be offered......before change was paying $55.00 for internet ONLY......now 27 days later it is $80.00 NO NO NO. So after fighting and explaining situation....canceled everything. NO CABLE NO INTERNET. I am shocked that a company would do business like this.
currently have comcast, service is terrible. it is constantly cutting out and the customer service tries to make it as my fault that the service is constantly cutting out. paying for 3rd rate service. the first chance i get i will be dropping them. Strongly recommend avoiding comcast. Bad service Bad customer service. all around bad experience will consider Verizon.
I spent 40 minutes on the phone trying to get someone at a xfinity store to answer questions about the pods but could not get a human being. When I did get a person they wanted the last 4 of my social security to give me any information. When J drove to the store I had the pods in my hand but was told I would need to make an appointment with a sales representative to purchase the pods. They make everything so difficult and keep wasting my time. I have had several poor experiences with xfinity in the past week.
Works excellent. Never had a problem with it. The tv streams greats, lots of good stations as well.
Hello I have been a Comcast subscriber for 19 years. Recently I called their retention department to see if I could reduce my $107 a month tv bill. The agent came back after asking what channels I used most. I stated CNN and MSNBC ESPN and a couple of others such as TNN for movies. She told me they could reduce my bill to $73 by eliminating the regional sports network. I said go for it that would still give me the stations I used. The next business day I turned on TV and was only able to pick up the very basic channels which actually are available for free with a regular antenna. I called retention again, I talked to another lady who said I was getting what I requested. untrue. I then asked to go back to what I had previously. She told me that it would cost $108 to go back to what I was paying 107 before. I said why? she said that's it. I told her then to cancel all Comcast. I filled out their ssurveys that came the next day, bviously giving them a zero rating. The next day I received a call from a New department that trys to determine why I quit. After nice polite long conversation, the gentleman tried allegedly to call retention to see if I could get lower rate to come back in. The answer was no that was the lowest rate I could get. Paying 73 for stations that you can get over the air on antenna is ridiculous. I was a loyal, never changing customer for over 19 years which they acknowledged. What a way to treat someone. If you get treated like this, tell them you wont use any of their subsidy stations that Exfinity owns, no matter what system you use.