Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
So I checked my bank account, and discovered that I was charged twice! I spent hours calling and going online to try and get a refund. IT HAS BEEN IMPOSSIBLE! I am a single mom, and we are in the middle of a world crisis and they took money I needed for food! I am so ANGRY! The only response that I have gotten is that they will credit my account! I think it’s EXTREMELY unfair that they charged me twice and there is nothing I can do about it!!!!
expensive and over charge for there service...
I have been with Xfinity for 3 1/2 years and they are not empathic nor are they working with customers that have past due bills during this pandemic. I have 2 children and need the WiFi for their online assignments.
According to Comcast, I believe I have been a Comcast customer since 2014. I have hated them since year one and it has never gotten any better. Why not switch sooner? Thanks to our government, someone is getting paid to keep these companies in a monopoly per location. These companies do not compete with each other and in return they are able to harass and abuse us in our democratic country that is somehow socialist in this aspect. If I were to start from month 1, I can write a whole 4 page essay on what a scamming embarrassment this company is to our beautiful country but I will just mention the end, when I had always paid my payments in time and came to the end of my agreement the right way... Its mid April currently, coronavirus has our state in full shutdown already with everyone out of work and its been 2 months since I have moved away from Comcast Xfinity. I got a letter in the mail stating I owe them a ridiculous amount of money. The month payments are exaggerated by 4x and some fees I do not even understand. LONG STORY SHORT, DO NOT GIVE STRENGTH TO THIS COMPANY, STEER CLEAR, NIGHTMARES WILL NOT END EVEN AFTER YOU THINK YOU LEGALLY GOTTEN RID OF THEM! EMBARRASSMENT TO OUR COUNTRY. PERIOD. THIS MUST BE THEIR MOTTO CREATED BY THE PEOPLE.
Mariah, from Tennessee was the absolute best, most patient person we could ever ask for. My family and i really hope that she sees this. We cannot thank her enough for helping us. She was absolutely amazing.
If I could leave a 0 I would I have had nothing but problems with comcast. I am a single mother to an autistic child and Im struggling through this hard time and you cut my cable and internet off causing my autistic child to not be able to do her school online or watch her educational programs and now shes having melt downs because of it..... last I heard you werent supposed to cut people off due to the covid_19 hmmm I will be speaking to somebody about this
Xfinity has shut my cable tv off because I can’t ay them right now. I have been a customer with them before Comcast was Comcast. So how long is that? Well due to the virus I have been financially burdened, like many people. So now is the time xfinity/Comcast thinks a cut off of my cable tv later the right thing to do. It’s not like they aren’t going to be paid. They will! So, many other companies are letting it ride, not xfinity. So, I see AT&T is letting there accounts ride this virus pandemic out. Maybe it’s time for a change.
I’ve had Comcast for decades their customer service has always been bad and their reps barely speak English. The reps are unprofessional, uncaring , unknowledgeable , different reps day different things. You can have proof of a Rep’s payment arrangement but they still turn your service off. They are horrible and high
The worst customer service My family has ever experienced. My 92 year old grandmother‘s phone stoped working during covid-19. She is living alone. For over month Comcast has done nothing to help fix it other than telling us to get a new router, which we did. Outrageously expensive with very poor service. Spotty wifi as well.
I paid my bill for last month and current. I had sent it to come out of an acct that was closed. I went back online and had it taken from correct acct. I called twice and talked to a rep and explained it should not have been taken out twice and they told me it would be refunded. Now I see they will only credit it. It was $254.12. That is for 2 months and I could use that money right now. I can’t even talk to anyone now. It is automated and hangs up. I am upset to say the least
If I could give them a zero star I would. It is so hard to speak to an agent for any assistance. If their bots weren’t to unhelpful maybe I could tolerate them but they are useless and very annoying. I’m on a search for a better cable and Internet provider if anyone has suggestions..
If I could I would rate this company a 0 especially with customer service. Every since I had the service back in October I have had nothing but problems and lies from the customer service department. I would never recommend this company to anyone ever.
Horrible, HORRIBLE, HORRIBLE. They outsource their customer service to reps in other countries who have NO CUSTOMER SERVICE SKILLS OR KNOWLEDGE OF WHAT YOURE TALKING ABOUT. Stop outsourcing when the US needs jobs.
Xfinity would have its ups but mostly its downs. I would lose connection to the TV very easily and while all I had to do was call customer service, it was annoying that I would have to do so so often.
the dirtiest company in the USA, i was with them for over ten years. I made one change and they automatically locked me in for two more years with out telling me. my brother moved in and wanted the cable bill under his name so I cancelled and he started it up again within 24 hours. now i have them affecting my credit trying to black-male me for 190 dollars. sent me to collections, i will file a complaint with every entity out there, i will spend the rest of my life telling everyone what dirty crooks they are
The service is expensive, but we love our service. Never had a problem, and the channels are great
One of worst customer services ever! I have tried so many times to change my plan. I tried chat, call, anything but when it comes to downgrading a service you guys make it so hard so people just give up. This is UNACCEPTABLE.
I have no like for any company that rips people off. I purchased a month of Xfinity wifi there hotspot it was around $60 I never got service after many phone calls nothing was done so I went to store to be told it was a oversea company that handled that they couldnt help I had confirmation number bank statement and all never got money back or service please dont use these crooks
I highly recommend xfinity! We use them for internet, TV and voice, and they have been amazing since we switched providers. There is less dropped calls, they provide great customer service, and a reliable bill that isn't constantly fluctuating.
Terrible customer service! Very unhelpful automated system. Never let's you speak to a actually person who might be able to help. I've had to go through activation and trouble shooting countless times. Wifi works and then i have to start the process all over. I haven't even had service for a month. Nothing but issues.
I’ve been with Comcast for a very long time. I’ve given them so many chances it’s unbelievable. They still have not change Their customer service is very Poor, people tell you one thing then they send you to another person and that person tells you something totally different. I’ve spent hours on the phone with customer service and they thought they were helping me out by raising my bill. They raise my bill of $35 in three days trying to convince me that they were helping me out. Then they sent me to a person that spoke Spanish and the guy told me on customer service he’s like well most of the people we work with is Spanish so that’s why I answered the phone in Spanish. This is America you shouldn’t be answering the phone in Spanish unless somebody asked for it. They don’t have any Italian that’s for sure I asked. The one lady was talking to me and they put me on hold and sent me to another guy and an even explain that she was sending me to somebody else. When that guy answered he goes how can I help you I got I don’t know they sent me to you he goes I don’t know what’s going on or why they sent you to me. That is just bad bad bad terrible customer service communication. I will never recommend Comcast to any of my family members or friends. I will be sending out a bunch of reviews talking about Comcast or Xfinity home. People should not be able to treat people like this and they are scammers.You guys work for us we don’t work for you and I think they forgot that until they start losing money. Sooner or later everyone will realize how bad they are and then they will be broke.There is much more that they have done to me I don’t have enough time and I do not wanna waste anymore of my time. So if anybody Reeses please do not go with Comcast they will lie scam you and they will not help you.
Do not use this company they’re not customer friendly people and they don’t work with you when is an issue
If I could give xfinity no stars I would, I have battled with comcast about my bill multiple times. I tried to make a new contract with them and they Illegally canceled a contract and raised my bill. Their internet and services are great but they are so good at ripping people off.
I call this morning about my service. Worried about it being disconnected because I didn't have my payment. Due to being layoff due to the virus. I spoke with Jenny. In collections department. She was very helpful and reassuring me of my service. Thank you so much now my granddaughter can watch spongebob paw patrol.
Zero. If there were a number any lower, i would give it! I have NEVER dealt with such an unprofessional, unknowledgeable, clueless company in my life. I went to two different xfinity stores to try and get issues resolved and no one seems to know what was the real issue, how to get it fixed or how to help us. They (and the techs) were as unknowledgable as we are. You should be ashamed to be in this business. I feel horrible that you are descising yourself as a legimite company/business. I dread picking up the phone and TRYING to contact you!! You guys should be on trial for false advertisement. If you want to know who wrote this...please ask!!
I was having an issue with my email and I spoke to three customer service Representatives, the fourth one never called me back! And my sister was able to fix it!
I was recently laid off my daughter's home so my paycheck was short i have been a customer for 13 years and today i will not be able to make my payment of 293.00 i was only able to pay 119.00 to them and spread the rest of the money on other bills and items needed. I just got a new temp job so i called to see if i can get another extension and let them know i could only pay 119.00 i was rudely told no but i will not be charged a late fee butmy services will disconnect so not only will i hurt byall this my daughter who is home cant watch.sprout thru this crisis. thanks comcast. I only been supporting business with u way to kick us while we down..
I moved today returned my equipment got new and better equipment for my new home at the Xfinity store. Went home plugged it in and it didn’t work. Called after talking with someone then left on hold for 62 minutes I got cut off. Called back and after 52 minutes got someone. They told me the store never assigned a new account number and nothing they can do. Told me I have to go back to the Xfinity store. How incompetent can a company be. Someone please explain this to me?
I was on the phone with customer service for 45mins to upgrade my internet. I had to repeat my account number 7 times to Samu (I'm not sure how to spell her name), only for her to offer me a 100mpbs package for 70$ with a 1yr contract despite what is listed on the website. What a waste of time!
VERY NEGATIVE! Nice people & an organized system to communicate. BUT we were given incorrect info re: the upgrade & how "easy" it would be. The VPN didn't work after we were upgraded. Of course Comcast Techs had said it would be a basic plug in & go & all would work just as before. NOT TRUE! Maybe with a very simple system? However we also have a network. My Computer Tech (who is outstanding-best I've ever had in 25 years) had to spend many hours reworking the system that managed our Static IP Address. Our external box that managed the Static IP crashed during the switch-over. Everything was working beautifully before we upgraded. Now I have a very large invoice from my personal Tech. Very upset. Our Tech says this happens ALL THE TIME with Comcast - that your techs are not well-trained for different situations.
Absolutely the WROST customer service I've ever encountered! Calling is a dreaded experience also. It takes 5 min answering computerized questions before talking to a human. THEN someone who is still in the process of learning the English language answers, making communication even more difficult. Its clear this company is all about the "bottom line". They SUCK!!
We currently have Xfinity for our cable services and it’s a good reliable service. The customer service is always excellent and I appreciate being able to talk to a live person when I call. The cost is more than I feel It should be but the service is better than other providers we’ve had in the past.
I called for assistance of my plan. The girl got on and clicked a bunch of stuff.... bottom line she messed up my phone and it stopped working. We troubleshooted for OVER an hour trying to fix what she had messed up. My time was free, but she got paid. She ten told me that she couldn't fix it and would have to send someone out to repair her boo boo. Then I received a bill of $70.00 for the repair man. I didn't break it, but Comcast billed me. I am so very very tired of Comcast gouging the customer every chance they get. I believe they are right there on the edge of doing something illegal. They also sold me a plan for one price and then when I got the st bill. It was $9.00 more than they promised and the next month it was even more than the $9.00 they overcharged me on the previous bill. We need to get ourselves together and take Comcast to court to make them stand behind what they promise us products at one price and then charge another price. I am so tired of Poor customer service.
Comcast always has the best prices when it comes to television and internet packages, there are also countless channels to choose from as well as the on-demand option.
Xfinity tv is such a great tv provider. It has so many channels to choose from for such a great price. The quality of each channel is clear, even during a rainstorm. There are also tons of movie channels. You can add other subscriptions for a small additional charge. They also have on demand which allows you to watch previously aired tv shows and movies without having to record them to a dvr.
I bought a service plan with Comcast Xfinity. I chose to do the self install and followed the steps exactly as directed on the brochure. After the first couple of steps I got an error message on the app stating that there was no active outlet. So I called a Comcast rep the next day and she said she would have to schedule a tech to come and activate the outlet. When he came to my apartment he immediately went over to the modem and the outlet and said within 15 seconds but it was already activated. He didn’t know why it gave me that error message. So he left and I called Comcast to you let them know what the tech said. I asked them if they were still going to charge me $70 activation fee and they said yes. After a couple of more phone calls they decided to give me a $40 credit. I don’t see why I should pay $30 for a tech to come to my apartment to tell me the outlet was already activated ... when during the installation process the app clearly detected no active outlet. This is a new city ... a new apartment ... and a new Internet service for me. Comcast let me down on day one!
Comcast is honestly really not the best. The remotes don’t last long at all. The cable boxes get SO SLOW after a while. And, the customer support is not helpful at all
I subscribe to Xfinity back in 2011 since I've been living at the property I had nothing but problems with the Internet service and finally in 2019 I cancel the service because I would wait hours to hours for connection and talking to Comcast over the past eight years Davison service people out and say there's nothing wrong but yet I can't use the Internet they change the wires put a box on the house with nothing in it is the service guy said you'll be all set has service come in and told me your internets not working but would you like me to do I asked him nicely if he's not willing to fix it please leave any left and the September 2019 I canceled and tonight land phone HBO Cinemax Showtime because the bill was getting ridiculous $285 since I canceled in September I've been getting charge for the Netflix after January 2020 I return the modem is still getting charge for the modem and at this point they're only willing to credit me three months of Netflix because they're saying that's not their problem because the third-party billing so basically we're Comcast is saying is that we don't provide you with Netflix we only charge you as a third party billing and we can credit you Netflix does my contract is with Comcast not Netflix so at this point I put a complaint into the FCC on march 6, 2020 in a match night I am notifying attorney general office for Massachusetts also call the local paper and reporting that Comcast charges people for what service they don't have and refuse to credit the accounts in the future all customers of Comcast should check the bills on a monthly basis because all these hidden charges they hit you with that you're not aware off and constantly your bill goes higher and higher and higher so we get to the point says I can't do this anymore
I was having a problem with my Xfinity TV service and Albert came out, correctly diagnosed and fixed the problem, a bad amplifier. He also set up a new cable box and showed me the new features. I couldn’t be happier with his professionalism, technical knowledge, and pleasant demeanor.
We have many tv providers and Xfinity definitely has the most options and is most user friendly. They do cost a little more though.
My family and my college campus both use Xfinity as a TV provider and I have never been disappointed. They have a wide selection of channels, a great On Demand selection, and always have helpful customer service.
Why is it we pay more than ever for Xfinity/comcast and the service keeps getting worse and worse? The staff might be friendly but the product is terrible.
Loved having Comcast. Didn’t love them raising prices and then continuing to do so and that is why we left. Need to be competitive with streaming services and you’re not.
Natalia Correa MDTribe
xfinity never disappoints. They are easy to contact and work with. They also have good prices!
The worse service I ever experienced is with Xfinity!! Caprice who is the supervisor at the Palm beach outlet store in west palm beach is very very unprofessional and offers no solution. She is the worst leader I ever came across. She is a big monster and a dumb person who does not even know how to talk to a customer. I will never do business with xfinity again. Worse experience ever.!!! Absolutely the Worst
I love xfinity because they have so many movies and I also don't feel like I'm being scammed out of money like the other companies.
I’m so sad that Xfinity raises their prices on their long time customers. We loved their service and the packages they offered until it was so expensive it wasn’t worth it any more and we had to cancel. Wish they would do something for long time customers.
Worst company ever! They have terrible customer service and has been a loan to deal with from day 1. Moving to a new state and wanted to take my service with me but its not serviceable where I am going. They are charging me $220 to end my contract knowing I have no control over moving and that they don’t service it. ATT did not do that when I broke my contract with them. Worst company!!!
Comcast is a complete joke you pay your bill and they still disconnect your service and of course you can't ever get ahold of anyone to handle the issue and this 24-hour seven-day-a-week thing they have is a joke also I am leaving Comcast I'm going with someone else I have been fighting with them for three years and getting nowhere
Worst ever. Doesn’t work during high peak. Weekends when I actually want to use it, it’s experiencing problems. Way to costly to be down as often as it is!!!