Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Xfinity is too expensive and has hidden charges. We moved and had to terminate our service as it was non-transferable to our new location. I was told we could cancel at any time but no one mentioned the $100 fee for canceling “early”, despite not having a choice in the matter. Better off with a smart TV and paying for the apps you want, rather than paying for an over priced package with a bunch of channels you won’t watch.
Terrible. It's your word against theirs.
I was with comcast for 2 yrs, never had an auto pay, then one day they decide to take an unauthorized payment, i contacted them, and even though they acknowledged that they made a mistake, they still refused to give me my money back, and for that reason, i am no longer a comcast customer, they can take their services and shove it
Customer service is the worse ever.. How the heck this company is still in business is a bunch of bull
Great TV options, but really expensive. Good introductory promotions, but be prepared to pay when your promotion is up.
They have cool tech, but who pays for cable anymore? The cost outweighs the convenience.
We had Comcast Xfinity for a few months on a promotion and the television options were endless and amazing. I love the search function and menu. We ended up canceling after the promotion because we could not justify paying over $100 just for cable TV, so we went back to Netflix and Amazon Prime.
Very happy with the service. Have had it for several years and compared to Dish Network, it is light years ahead. The DVR is easy to use and the voice search feature is the easy to use. Highly recommended.
Comcast seems to have a monopoly in most areas so it's hard to compare to other cable offerings but they offer affordable packages for cable TV, internet and satellite TV. The Customer Support is hard to reach when needed.
I switched from U-Verse back to Comcast after a year because they provide the best packages for your money. I've never had a problem with their cable tv and if they keep offering me the same rate, I will stay with them for a long time to come.
I love xfinity I get to watch what I want when I want and the service is amazing!
Very reliable tv service with many options. love the website for viewing while not at home
I love it so much! Good quality movie watching! Also the tv never buffers and rarely shuts off when it’s raining unless it’s a really really bad thunderstorm.
Comcast’s Xfinity TV is very reliable, easy to navigate, and always had the best shows.
Comcast TV is the worst!! I have been a customer with this company for ten plus years and every year lately since the last 5 years it gets worst and worst. The billing system/cycles are horrible, it's set up to charge late fees which is another way to get more money out of you. When calling customer service, they explain the policies and it doesn't make sense not even to the representatives working for the company. They tell you although you have provided payment information and set up an arrangement within the appropriate time frame, that it's NOT a promise to pay and turn your services off! I'm fed up with this company, I'll be taking my business elsewhere and will not be recommending them to anyone for any services they provide!
I should have never left Verizon for Comcast X finity. I started having problems 30 min after the tech left. My voice remote is always acting up. They don't tell you that a sports package is included for $9 and you don't have the option to not have it. The cable portion of my services is always having issues. I never had any issues with Verizon but left them due to their prices. I didn't realize how good I had it. At the end of my contract with Comcast X finity, I'm going to run back to Verizon.
Angelica Dela Cruz
Xfinity TV is a very reliable TV network. I also love how they stream different shows that you watch off-air.
Linda A Eck
We have had problems off and on the worst is they put a temporary cable which went under my driveway and now I have a sinkhole it is Taken 3 months and I still don't have it taken care of then they did a permanent cable and Doug three to four feet on either side of my driveway with a permanent cable and there's two big Pits on either side of my driveway which still isn't taken care of called texted emailed nothing done they will only come and fix your cable line or Internet line and if they damage your property it there's no way of getting ahold of anybody and no follow-through don't believe Comcast is out for their customers
2 days in a row, technician never showed up. Absolutely appalling !!! And zero remorse from any of the 5 customer service employees I talked to, including 2 supervisors. I will be cancelling once my contract expires without a doubt.
The service is terrible, I constantly have problems with my cable boxes, almost daily there are issues with these boxes. Im shown things I can view for free previews, but when I try to look, not available for me. Stop sending them to me. This service sucks.
Xfinity is a wonderful network. Decent payments,lots of channels. It feels like you have every single channel with xfinity
I like Comcast Xfinity. I feel like we have a lot of options to watch on TV. I wish we could have more options with our package selection. There are a LOT of channels that we don't watch and then the options that we do have usually aren't playing something we want to watch. I would rate Comcast better if they let you select what you want, and not pay for what you don't want. Overall, I like the reliability of Comcast.
Megan A McEvoy
My family and my college campus both use Xfinity. It's a great TV service and it has a lot of options of shows to watch in many different genres. Everyone in my family likes a different type of TV show, so the options Xfinity gives make it easy for us to all have access to shows we love!
I just want people to be aware of the bull comcast will tell you to sell you stuff. If you are renting from an apartment and the cable is included and you decide to add internet and you asked them is the cable seperate from the internet and they say yes please im begging you to not believe them. If for some reason you can't afford it no more they will cut everything off. A sucky business if you ask me .i will never suggest this company to no one .
I called to get help keeping my bill about the but also keeping my same channel lineup. I must not have understood the man I was talking to and we now have something we don't want and get back what we had. Very dissatisfied!!!
I cannot express how unreliable Xfinity's internet and cable services have been. I moved to Romeoville, Illinois approximately 3 months ago, and it has been a constant problem. They have informed me that if I cancel their service due to unreliable and fast advertising service, that I will be responsible for termination fees? Why would I be responsible for those fees if the Company cannot deliver the services I am paying for. Tomorrow I have a technician coming out for the 4th time and if this continues and I am told to pay termination fees, I will make sure to report this to BBB. Xfinity, if you cannot deliver reliable services at my address, just be honest!
The worst company ever .They never help their customers regarding the questions they just love to charge over and over .
5 stars to the representative who helped me 1 star for the actual cable service. I would just like to thank Amyn who helped me with my servive tonight. I was annoyed that our demand movies wouldnt play and she was very nice even when I started to get annoyed and even though she probably really wanted to tell me to piss off she didnt and still was nice and she fixed the problem. It seems like comcast always has issues or problems. If we didnt have to get this service where we live We would have switched years ago! The 5 stars goes to the rep that helped me not to the actual service itself that always seems to have some sort of problem or issue and who way over charge for their service.
I am so tired of your outrage!!! It happens so often I don’t understand how is this possible, what if we have to work and out of a sudden in the middle of the No Internet and it goes for hours and hours!!!
I am very displeased with their customer service. I asked for a simple 2 sentence email stating that we have never missed a payment and were never late. They wouldn't do it. Now I have to pay $185 deposit for utilities. Had they written the letter the utility company would have waived the fee. They were the only utility we had since our apartment included all other utilities in the rent. When I think of all the money we spent on Comcast the past 5 years and they couldn't even help.
I will never use Comcast Xfinity again. One cannot disconnect unless all charges are paid in full even when charges are disputed. We moved from the home andI returned rented modem and stopped service but was still charged for service. Didn't receive notice of the bill until a year later when the account was turned for collection. This company is too big and has very little competition. Rather not have cable than deal with them again.
I’ve had xfinity for 2 years now. I purchased a package so that I could watch my sec games I agreed on a price that was supposed to include this channel but it didn’t. I then had to pay extra every month and have been paying extra every month and then my cable box in my master just quit working after using for Several months I then call customs service and they tell me I have to pay more for it. I requested to talk to a manager this is on a Saturday and “none were available” so they tell me they will have a manager call me back first thing. It’s now been 3 weeks and no manager. As soon as football season is over I will be canceling everything with xfinity they truly suck!
Your service sucks. I had no choice in what service I was able to get. This company has louder customer service and terrible reliability. No internet service tonight and when I called they tell me it will be Oct 29th till I get service again.
ALWAYS A GREAT EXPERIENCE WITH COMCAST/XFINITY SO FAR LIVING IN SOUTH FLORIDA THIS PARTICULAR MOVE WAS EXTRA SMOOTH 🙂👍🏽 1. Moved on Sept 30 to Boca Raton FL 2. Picked up cable boxes and cables at Comcast/Xfinity 3. Told I could just plug and play (that’s not always the case) and it wasn’t which is fine 4. Had to schedule a technician to make it all come together 5. Technician Sylvan R Hendricks was the best....knowledgeable, professional, friendly THANKS TO HIM and XFINITY for amazing service
If I could leave a lower review I would. They have sent over 6 techs out to my home to fix issues and still can’t seem to get my service working continuously. I am on the phone with them more than my boyfriend. They also refuse to discount my account on a reoccurring basis. They would only credit my account for issues they were notified about. Absolute trash.
I have moved and visited a number of states. In each state I've tried different service providers. I can honestly state that Xfinity is the worst service provider I've ever encountered. In fact I feel confident enough to say Xfinity is THE worst company I've ever dealt with.
Worse service ever cable and internet have been out for two days now and nobody isn't answering a phone I'm going back to DirecTV.
i would love to know why is it that whenever the agents dont have an answer for your question they ALWAYS refer to it as an outage in the area, i had called in the past when my internet and tv go out and that is their answer however i called the other night and my tv and internet were not out but they didn't know how to help so they had just said there was an outage its unreal
I have been a customer of Comcast/xfinity for over 20 years and have NEVER been happy with the service. Either my internet is down and I have to call xfinity to determine the problem........which is very time consuming or they offer packages that include services I do not need. Once the package has expired, I do not get a notice, but rather an increased bill. It is ridiculous to call xfinity to determine what services are less expensive, because they give you the run around about what they are offering. I never get a strait answer as to what the cost would be for the least expensive service. I usually go to the xfinity store and speak to someone in person every year to clarify my bills. So frustrating!!!! I was just on the phone with customer service for 1 hour trying to cancel all services except for internet. The agent kept quoting me a price for an internet speed I did not request. He kept evading the lower speed and cost. If I could find another service provider for internet services, I would walk away from Comcast/xfinity all together. They are a rip off and have horrible customer service!!!!!!
I think it is horrible that we live in Denver and can’t even watch the Avalanche or Nuggets . What is this dispute about ? Come on we live here and expect local sports. Get your act together!!
I went into the Xfinity store to cancel cable but move my internet. The woman at the store was wonderful and we decided to upgrade our internet and change cable programming. This was 2 weeks before our move into a new house. The nightmare began. The text message reminders came I was at our new address at 7:30 am my appointment was between 8-10 am. At 9:31 the message came the technician would be here between 9:30-10am , at 9:37 he was backed into my driveway next to my car, I waited a few minutes then I walked outside to see if he was in the car or walking around my house,through his window I could see he was on the phone have a discussion. I returned to my house as he pulled out of my driveway at about 10am. He NEVER even got out of his car to knock on the door. However he did send in a description of my home saying he was here. I called Xfinity and got through the prompts and finally to a person at 10:06am. Go figure No one can help me I was automatically reschedule to October 22nd. I work from home (this is the reason we were upgrading our service to begin with) . I asked for a supervisor and at 11:00 I was promised by Mr R that he would call me back in 30 min when a manager came in and it would be made right. This did not happen. At 4pm I called to double check the status of my situation and after 3 hours of being transferred to different departments (because on Friday supervisors and Managers do not work and they are the only person who can make the important decisions ) I made it to the moving department who said they could just transfer my service and I could use my old modem and cable boxes and set it up myself ( I didn’t need there special modem ). We self installed by 10pm the same night. The next morning at 6am I turn on the tv to watch news with my coffee I lose service. I call again and what do you know... I don’t have service at this new address my “ticket” was never finalized and they can not help me because it’s not their department. Ugh!! How can this company stay in business with such horrible customer services.
I love the remote layout and the mic feature added!
They care greatly about their customers and There is satisfaction from those who actively use their services.
SALVATORE J CINA
Took TCM off my package and want 10$ more
Comcast continues to have outages and problems. We pay our bill on time every month and when we try to find out what the problem is, we have to wait on line or on the phone for extended periods of time. Not impressed with the amount of outages they have. "We're currently performing routine system maintenance. This may cause an interruption to your service. We began work on 10/17/2019 12:06 AM (Mountain), and this is expected to end on 10/17/2019 06:00 AM (Mountain). We appreciate your patience."
When the TV provider suddenly canceled on my 98 yr old father's development, they contracted with Xfinity/Comcast which added an additional $30 to his HOA for the Limited & Extended Basic packages. When I recently tuned to Turner Classic Movie channel (on of my father's favorites), I was informed that a subscription was required. Calling cutomer service I was informed that TCM was moved to the Sports Package which was an additonal $9.95 and did I want it? So that makes sense to put a movie channel into a Sports Package? What's next; Hallmark Movies? They just keep trying to squeeze more money from you.
Had the service installed on Monday - no issues with the installation, the installer seemed very knowledgeable. On Tuesday, we realized that the phone lines were not working - we could make calls, but not receive calls. Also, the TV was glitchy (the screen would freeze, then jump forward). We also realized on Tuesday that some of the internet sites that we previously could access without any issues were no longer accessible. After being on the phone with customer service for 4 hours Tuesday night, we were told that they were going to dispatch a tech to the house between 8 & 10 am Wednesday morning (another day home from work...). When we didn't hear anything from them by 10 am, I called back into customer service and was told that the only scheduled dispatch was to bury the cable (I had verified with the rep Tuesday night that the technician being dispatched would be able to take care of all of our connectivity issues - she confirmed). Needless to say, I was very frustrated - the rep said that the earliest that he could have someone to the house was Thursday morning, but would have the dispatcher call me within the hour to let me know if someone would be able to be dispatched today. After that hour passed without a phone call (now we're at 11 am), I called back into customer service for the 3rd time... Had to explain the situation again, asked to speak to a supervisor - but he was in a meeting (no surprises there)... We were told they would call us back... Bottom line, we are very unhappy with the Xfinity customer service
Comcast Xfinity is a decent cable company. I love the remote and layout of the guide and on demand, it has nice access to t.v shows. But, we have had multiple problems with our wifi and xfinity box connecter.
So i have been an xfinity customer for almost 2 years now. We always see the adds on tv say move with xfinity its easy, well let me tell you it is not. We moved on September 29th, which we were told that new house we were moving to had xfinity in the past and we had to just plug in our stuff and we would be all set. We move in and it was not all set to plug in for it to work, not an issue not comcasts fault. We set up an appointment that my husband took off work early to make it home, no tech ever showed. we caleld several times only to be told they rescheduled, and they reschduled for us for times that we would be at work and not very willing to work with us. Finally we got a day and time my husband again leaves work early goes home a tech shows up pulls in our driveway half way then backs up and leaves. Called to complain the representitives were not very helpful. We finally got another appointment so now time number 3 husband leaves work again to rush home and no tech ever showed or called, we called and again we were told they rescheduled. NOw we are going on 18 days with no service at all. This is the worst customer service ever, for a business to keep not showing up and not even calling you is absolutely ridiculous. That just shows how little a company cares for their customers , for not even to give a call. Totally disappointing.
The worst cable company I have ever dealt with. I have had this service for one year, and every time I come to the place it doesn't work. U can't call their telephone number, because all that happens is u get caught in a loop. And when u finally trick the system to get a person on the phone. They cant fix it on the same day. Another day of no internet or tv service. Just awful