Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
One of the greatest TV providers and has great customer service. Anytime there was an issue, they were quick to come and help. Definitely would recommend.
I love Comcast! I have been business with Comcast for years! I get all the channels and Comcast on Demand allows me to catch up on shows that I miss. Not to mention it is the least expensive television company I have encountered.
My experience with xfinity cable is very good because it gives me access to lots of things I didn’t have access to before including YouTube on tv and don demand.
X1 box has the worst setup/programmed options ever. 1. No power button on box and remote will not turn the box off. What kink of power savings do you call that! 2.Minimal shut off time of inactivity is 2hrs! If it’s sooo smart, you should be able to program timers to the minute. 3. Any remote button turns it on. So if I’m playing a dvd or video game and I want the volume up using x1 remote the cable box turns on wasting power and in my case, interrupting my movie or game by auto switching to cable box. Urrr!!! 4. X1 box use to sense hdmi signal and turn off shorty after my tv went off. It was nice. Why did Comcast disable this? Cable box now HAS to stay on for at least 2hrs after I turned the tv off for bedtime. 5.Update daily turning box on again for another min of 2hrs! Seriously, this cable box is on more than any device I own even if I had not watched any tv. 6.Picture in picture sucks. Use to be small pic at bottom right. Cool. That’s how it is normally. But now, it cuts out most of the space far channel guide. 7. 1,000+ channels BS. They’re doubles. One for SD and one for HD. Stupid. Just make each channel capable of sd or hd. And if you must have channels for each sd and hd, at least keep the same order. Sd channel order differs from hd so you lose track of where you were scrolling.9. Doesn’t work with Alexa as far as I know. 10. Back to remote control. Letter buttons are way too small. Direction buttons you can’t hardly feel. Poorly place button configuration and senseless shape of controller bottom corner hits a pressure point in the palm of my hand. Very uncomfortable. This may just be me. 11. No more digital optics out for audio. I’m sure there’s more but that’s enough for now.
C omcast customer service has to be the worst service I have ever encountered. I have been attempting to get Comcast for two years. We had them previously for years before building a house on the same land. Upon moving into the new house, they said the line was too far. They want to charge $1,200 to run the line to the new house. When I call after staying on the phone for 3 HOURS!, some who had all the details but spoke terrible English assured me they could do it. Then when I get to another department after holding another hour, she tells me that what was previously stated is incorrect. She spoke good English at least. There is a reason why so many people speak of how terrible the customer service is at Comcast!
I enjoy watching Xfinity. They even have the app where you can log in and watch cable on your device anywhere you go.
The internet itself is pretty good. Too bad the company will offer you a premium rate that is supposed to not change, but after a couple of months your bill will increase, then a couple of months later more increases. I have had this service for 6 months and it has slowly creeped up $15. Their claim is well we called and put you on a new promotion you agreed to for the same price, but because of high demand we had to raise the price to improve the quality of service and make larger investments. When I say that I did not even want TV broadcasting or cable in the first place, I just approved it because the lady hammered into my head that it was free, I am told my premium plan no longer exists and I would have to pay more now than I do with TV to receive that package. Garbage way to treat the people who pay your bills comcast.
LOVE LOVE THIS Provider. Very efficient and clear to set up my TV materials and very helpful customer service.
Comcast has terrible customer service and their channel selection sucks, worst company out there
Herbert L Knowles
I called 4 times never returned calls had to call them back. People don't speak English and I am a old US Marine's and these guys make no sense asked to talk with a Supervisor they refused and I never got my problem fixed. Where's the Supervisor and I'll be going someplace else unless problem is addressed.
We had Comcast for about 25 years in Utah. Fairly good service there. But when you get their CS in the Philippines it is a disaster. They pass you from person to person and never answer the question or provide help. The call center in the Philippines needs true training.
My name doesn't matter
◇I've called Comcast with issues with cable 31 times in less than a month. ◇From remote to cable box to audio to syncing and DVR issues, this has been a long haul and it hasn't even been a year. ◇They had me paying for a DVR box but didn't give it to me one for 8 months. ◇Also for the price of my plan I shouldn't be having this many issues. ◇Their automated service is horrible. It talks WAY TOO much and doesn't respond when you say representative or agent. Take notes from CVS/Pharmacy.
* ONCE MY CONTRACT EXPIRED . WITHOUT NOTIFICATION MY INVOICE NEARLEY DOUBLED *ON THE PHONE FOR 45 MIN TO GET MY ISSUE SOLVED AND NO RESULTS * THEY RFUSED TO CREDIT ME *THE WORST CUTOMER CARE LONG WAIT *CAN SOMEONE HELP
New customer, good product, a bit high in price. Try not to use customer support and chatt: call customer service 3 time, on hold 20 min. each time, then disconnected. Tried chatt, came up but defaulted to tech support with no way to enter my concerns.....NOT FUN
This is the absolute worst company ever. I turned off my service at a center returning my equipment and was told I had a $36 credit. Today I was charged over $100. I called in to find out why and the very unhelpful customer service tells me this is for a disconnection fee. It is unbelievable that this company is allowed to Rob people. I will never ever use their service again and will NOT recommend it to anyone else. I spent more time without service than with it when I was a customer and I hope they go bankrupt.
never had good experience with customer services. price is way to much for what they give and keeps going up. Sorry but nothing good to say about Xfinity.
I just found out Xfinity moved TCM to another package so of course u have to upgrade to get that channel an now ID has been dropped from basic package on Xfinity sounds like it’s time for me to b checking out a dish company
Just received an Xfinity offer for service, on a plastic card. Have seen enough plastic for a lifetime! Considered Xfinity , but as they seem more concerned with sales than environment would not use them.
I would tell everyone if you are thinking about Xfinity, DON'T!!! They have got to be the most ignorant people I have ever delt with in my entire life! They lie to you from the beginning! They say your bill will be one price and then charge WAY more than quoted and when you call all they have to say is I'm sorry, I'm sorry, I can't help that YOU misunderstood our lies! Then when you cancel they try to charge you $1000+ for equipment they want YOU to disconnect and return, at your expense of course. Horrible experience 😡 the only reason I gave one star is because I couldn't leave a zero!
Ridiculous to have to pay so much for cable boxes that cut off everyday and you always have to restart them
Very bad customer service. Wanted to get there prepaid service because I didn't want a contract. But got told very rudely that unless I signed a two year contract. They would not run a line to my house... So why offer a service if they can not provide it? Lost my business...
I have been a customer for over 25 years and you guys raise my payment $40 unbelievable
Gave up DirecTV and thought just cause we had internet with them and thought they had great TV but was we wrong.If you watch Monday night football you might want to get you a $20 antenna from Walmart because they only play it in low resolution witch will drive you nuts watching it. Now the Andy Griffith show or maybe even Bonanza western would be ok but not the NFL what are they thinking? Glad they have a 30 day cancellation because Im not paying $150 to watch 90's quality tv Im just not.
I believe Comcast is horrible! I have been with them for over 15 years and the prices are horrible i am a senior citizen and i can't even recieved your 10% off discount because i have more than 10 channels! I love Turner classic movies and have been watching for years. Recently i was forced to add sports channels and pay an extra $20.00 a month in fees! Most people who watch TCM are not watching the sports channels this was just another way for comcast to make money!i would not recommend comcast to anyone they offer lower deals to new customers and continue to raise prices for loyal customers!!! Horrible
Their prices are way too high for what is provided. I had many times where my wifi would go out. They also do not have contracts with many channels that I enjoy (acc network, soon to be losing Starz).
the company isn't that bad, the prices just keep going up to become unaffordable, hardly ever use cable anymore because of all the other less expensive options
Company didn't inform you on payments causing the consumer to not be aware of charged present or charges from previous home instead they make you check but it happens every so often so by the time you know it's to late the company doesn't care for its customers but instead wants money that you weren't aware you were paying for
Lover our cable so many options and a recently added Netflix as well which our kids love.
I have had comcast Tv a few times as a bundle with internet. It really was not something i enjoyed so much the tv interface is kind of still in the 90's and the channels i had there was never anything good to watch. I ended up cancelling the tv portion and just have internet.
Prices are ridiculous, service take forever and customer service is difficult to deal with.
I call about 3 times a month with issues they always change my WiFi name and I have to redo everything! They also messed up on my bill. I would choose AT&T I never had any issues with them.
Lydia Matabi Wilson
I called customer service today after noticing my favorite channel was missing! Not only was she combatant until I reminded her it was me who called here are her exact words " your channel was part of a periodic removal communicated in the local TV, news papers and online" Was taken over by Time Warner but you're more than welcome to pay an extra $9.99 to have it added. I excused myself and said goodbye. You got to be kidding me, I have auto pay why couldn't they incluse a note in my email box as many bogus emails I receive daily from Xfinity you'd think that would be included. I hope this helps anypne else buyer be ware! Disappointed Consumer Fla
I have Comcast Xfinity TV and it is a really reliable T.V. source! I have had no problems with it whatsoever!
Very displeased. I had a situation where I had a family emergency and had to leave town. I shut off my cable. Bill was paid. I still had the equipment and was receiving notices to return the equipment or pay $272. So, I finally turned in the equipment and was told I was all set. A few months later the amt. $272 was on my credit as outstanding. I of course disputed it. It came back as a valid debt. I call comcast and they claim there is no record of me returning the equipment. And now my credit score is affected because of a comcast error.
Seniors here & on fixed income,comcast in HIGH enough now Another Rate Hike. Some Government Agencies should follow all the money.. Can't wait to CUT THE CORD COMCAST can gooooo away like the 8 track tape.....Just Corporate GREED.
I moved two and a half months ago and I'm unable to get service where I live now. They were supposed to send me a refund for $58 6 weeks ago but I have yet to receive it and every time I call customer service they can't understand what I'm saying because their English sucks! The last time I spoke with them they said they refunded it to me on account that they supposedly had of mine but yet I have no account ending in those four numbers. Now they just hang up on me. STAY AWAY FROM XFINITY! THEY HAVE NO CUSTOMER SERVICE!
Xfinity sales agent called to scam me into signing another 2 year contract. The agent said my rate was going up on 12/1/19 because my current contract did not include internet. This was no accident it doesn't take rocket science to read my current contract is a bundle. The agent wasn't trying to save me money he was trying to make a sale. I just emailed the owner Tom K to give him a piece of my mind.
Comcast offers a good variety of options when it comes to cable TV. The reliability of their services is okay but not perfect. We have also found that they raise their pricing without notice which is frustrating. Their customer service also seems a bit "hit and miss" depending on what particular individual you are dealing with.
We have had Xfinity for many years. Generally we have had good service and been able to watch TV just fine. We have had to have a re-set done on a few occasions. Our biggest complaint is that they raise our bill without letting us know first.
Comcast has a lot of channels, but they are pretty expensive. I don't know if I'd recommend.
WORST COMPANY IVE EVER DEALT WITH. NO 24 hour support, took 2 hours to sign me up due to their “system” crashing 5x then received faulty equipment and was told it would be over a week until a technician could fix problem. Returning equipment in the morning and literally signing up with anyone who has 24 hour customer service and modems and routers that work without tacking on “modem rental fees” and $30 worth of other taxes and fees. What a joke of a company.
I have Xfinity, and it is the best TV service on the market hands down. I love the free movies section and how netflix is on the TV
We have xfinity and it is amazing my dad got it awhile and back it is so much better than direct tv and the speaking into the remote is so dope
Xfinity has been the best tv provider i have ever had. With all the free movies you can't beat that
When u ha e something waived u shouldn’t still be paying for it well They waived a charged but was still charging me for it every time I called it was something different so at the end of the day I needed up wit a 900 dollars bill bc they couldn’t get it right... they need to train there employees better and have them all on the same page bc it’s something different everytime I call in so needless to say I canceled all my service with them bc how do u waive something but still try an charge you for it smh
Worst customer service ever. We experienced nothing but issues with them. They have overcharged us tremendously and when told we had a credit coming we were not given it and told they weren't wrong when we have emails from them saying we would be getting a credit. They blatantly ignored numerous emails and phone calls. They need to be reported to the better business bureau.
I like that you can pause games, dvr service, voice remote, and on demand shows. Sometimes it there's a long delay/buffer to change channels. There's a new fast forward feature that is AWESOME too. The only thing I miss from Direct TV is that they allowed you to pause one show, go to another channel, and then flip back to the original channel still paused. Wish Comcast had that feature.
We've have the xfinity bundle pack...internet, cable, and phone. Overall we've been happy with there service. I do love that they have the xfi app and so I can monitor my kids wifi.
I recently experienced a separation with a roommate who had comcast in his name. When he left , he took his equipment and turned it in with an unpaid balance. I am unable to open an account in my name with the same address until HE pays his bill. Because I have been a point of contact on the account I too an responsible.
They are unwilling to work with customers who run into financial difficulty. Too pricey for the poor level of customer service you recieve. Will be cancelling my services with them.