Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
II hate this company they refuse to let you use you own modem because they are scammers.
If you are going to continue to give me the promotional rate just do it and stop wasting my time with the I;m going to turn it off game.
Didn't offer the channels I preferred. Charge way too much for their packages. I liked them so much, I no longer watch tv.
Overpriced, once you are a customer the deals deteriorate. For example, I have to pay for a triple play (TV, internet and phone) when all I need is a double play (TV, internet) since I have to have a land line due to family medical conditions; however, it is higher to have less services. The cable boxes burn out and have issues. I would call the company mediocre because their customer service representatives try to find offers but as far as technical issues, expect to spend hours of time to unplug and reset your box.
My experience with Xfinity is Great! The price is affordable; customer is was great and the wait time wasn't long.
Xfinity is a NIGHTMARE do not use them for your own mental health. I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v.. I LITERALLY moved to get rid of them. Low and behold I move and the only "good" option is Xfinity for internet. So I set up an appointment for last Tuesday, tech shows up but won't come inside. I tell him I work from home and NEED internet in the back room, he tells me they aren't coming inside because of Covid, mind you my new T.V. provider did and the internet company I had hoped to use would, but not Xfinity, but let him see what he could do. A few minutes later he says he has his supervisor on the phone and he approved the drop and the tech will be here Friday between 2-3. Of course that was a lie, he stood there maskless, looked me in the eye and lied. We called that evening and the agent was so sorry and sent out a tech the very next day. So today the tech gets here spends maybe 10 minutes and says " I can't do it, if you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." Now I've been lied to and advised to lie by Xfinity in less than 3 days. After the tech left I spent my whole lunch hour and my husband spent 3 hours and the phone with different agents, techs, and supervisors being told several different things, lie number 3 was a supervisor would call back in an hour and never did. So here I sit, trying really hard to work from a card table in a corner of my living room dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world.
I really loved having their TV service. There were of plenty of channel options. We were disappointed when we moved to an area that didn’t have Comcast
The worst in reliability thunderstorm comcast out . I read on my nextdoor app how miserable others are with their service. Moving soon, hoping I can get another provider, anything other than comcast, it’s just crap. Customer service, sometimes can barely understand the person speaking to me. Not sure where they outsource calls, but need to be able to have quality control.
I've used Comcast/Xfinity for the better part of four years for my cable/phone/internet, and so far I've been satisfied. They always have decent special packages for premium networks, and the internet service has been 99.99% consistently good. I'm always glad to know that the area I move to next also has Comcast Xfinity. The remote control is also very innovative which helps when trying to find a show that the whole family can enjoy, quickly.
Comcast is probably one of the best cable providers in the East TN area. My family has never lost service or had an issue. They also make it super easy to bundle with internet.
Awful internet, awful range and connection. Living like a caveman would be more interesting than looking at the same loading screens. Even for tv, with my box’s set up, awful.
Pretty good customer service. Value for cost of channels received. Hi speed internet has not been dissapointing either. I recommend.
Even after we upgraded recently with xfinity, the level of screen resolution/quality is horrible-hardly viewable.
Bad Customer service. Installation process was a joke. Could use lots of improvements to keep customers happy.
Worst customer service I have ever dealt with and I'm not exaggerating... I have been calling for 3 days with one returned call that I was asked to hold for a moment and then I was told I would need to be called back within half hour and was never called
Constantly ,daily have problems.cant use most times. Going to att.u suck with your technology!
Go with another Company they lie and will not make it right their mistakes. They will give appointments that will not honor
Comcast tv is very expensive compared to other options available to watch and enjoy tv. Expect your monthly bill to hit $200 once the promotional deal is done. Their cable laid unburied in my yard for TWO YEARS!!! Customer service was a joke. Even their paid service contractors didn't seem to like Comcast very much. Do yourself a favor and buy a ROKU instead.
they are a bit expensive, but you have the capability to do almost anything by speaking through your remote. Very convenient
Comcast is nice in that they're available everywhere and their prices are generally comparable. But for me, that's where their goodness ends. They lost me when canceling service was hard during a move, and when their leaders supported blocking net neutrality.
Xfinity basically forces you to rent their equipment which at most times is pretty bad compared to what you can buy on amazon as your own equipment. If you want unlimited data, you can enroll in xfi advantage with one caveat, you are forced to rent their modems and also are unable to buy your own equipment. This is a bad business practice as they dont even tell you about this, so when it comes time to upgrade and activate a new modem, and you find out about this ir will be pretty annoying. They have a 1 TB cap on your usage if you choose to use your own equipment. What's worse is that you have to pay 50 dollars a month on top of your package just to get more than 1 TB. This really sucks for some households since kids would normally play video games and people will stream video, which can exceed your data cap in over 5 days. I wouldnt give them as bad of a review only if they lowered their price for unlimited data usage from 50 dollars, which is absurd. It should be $15 dollars at best and the Xfi Advantage package is a complete monopolistic scam to make more money. Sadly my family is forced to get service from them because there is no other provider that provides speeds over 100 mbps down and 10 mbps up.
This company is worthless and someone needs to start a new cable company and put these idiots out of business. I have call at least 5 time in two months on the service they provide. First everything on TV as far as FX or Sci-fi is a repeat, how often can you watch the same movies over and over again then you have piss poor internet service I have call repeatedly about my email. I can be answering my emails and all of a sudden it goes right back into my email list or I may be answering a customer and after writing a paragraph it will all of a sudden kick me out and go back into my email list and I have to start all over again only to have it do it again and again. It is quite obviously no one knows what they are doing here and I am looking at other services this company is poorly run and.
I’ve had mostly all of the cable services and Xfinity honestly stuck out as the best. Fastest customer service, never saw any unknown or unexpected charges. Probably the best in cable
We have been with comcast then with xfinity then a combo of them both. The price is high but managed with help from them to cut things we didn't need and halved the bill. Our reception is not so great even with the higher price plan. If It rains or the weather is great you can loose signal without cause. That's my biggest problem. Not such a bad thing at this time.
Beauty Crew SRQ
I am so pleased and impressed with Comcast’s professionalism, reliability and sympathy during a difficult time in my life. Thank you so much Zoe and Comcast for being not only the best, problem free service I have had but for thinking of the customers needs and circumstances, instead of $$$$... I will never forget your loyalty and highly recommend your services To everyone.
Horrible customer service. Will charge you for any little thing. Prices are extremely high.
Just tried to call a customer service rep at xfinity and was caught in the STUPID HORRIBLE loop with the automated machine that does not understand to put a LIVE person on the phone to help me. After several calls and an hour of my time I hung up because it is ridiculous to try and get anything done with this automated system. HORRIBLE!!!
I used to have DISH TV I was in need of a better quality wifi so I checked into Xfinity having heard how good it was. Trying to save money, I purchased the TV+wifi package. Mistake!!!. Should have kept DISH. Reasons: DISH has near 4-5 times as much memory on the DVR than xfinity. TV shows I could record and store on DISH take up the 60 mbps? on xfinity. 30 of which I pay an extra $9.99 for. So if you are considering Xfinity TV, skip it oh...biggest problem...recording conflicts if more than 4 shows at same time.
Great customer service, but as a user of the Xfinity wifi pass, it became a reoccurring issue that the service spots were "too congested" causing my internet connection to stop altogether
good pricing and service. you must always review the most recent offers and update
I went into Xfinity store in eugene Oregon 3 days ago. I spoke with Joshua o. When he tried to pull info up by my social, a general error code popped up. He did not know what to do other than tell me to go home and call XM Care (Xfinity Mobile). Come to find out later he should have asked for tech support agent to do a BYOD. I called the XM Care number and spoke with Terry, he transferred me to Kaelin who then transferred me to Kristy who also didn't know what was going on and transferred me to Danielle at Tier 2 advanced. All I wanted was to take my phone number and transfer it to my new Galaxy S10 plus. From the start of the day at Xfinity to the end of that first day was a total of 7 HOURS in person and on the phone with Xfinity trying to port my number to my new phone and activate everything. Somewhere along the line, I think it was with danielle, my account got stuck! As in the sim cards got switched too many times between the iphone 6 band the new galaxy and after a few dozen resets and power downs and ups I could call or receive calls from either phone so i had to resort to my daughters phone. Danielle said its should process and resolve by the end of the night. It never did so the next day 5/15/2020 I called and spoke with Jason after being transferred twice and put on 20 plus minute holds each time.Jason from tier 2 told me "Daniel spoke with David in Tier 3" and it looks like the Galaxy still has AT&T's provider settings and that it didn't switch over to xfinity after I put the SIM card in. He said "we are seeing both phones on the cell tower" but I still can receive or make calls from either phone. Jason said he would call me back in 1 hour while they worked stuff out, HE NEVER CALLED ME BACK! He could have said " Hey this is beyond me or call back tomorrow because I don't know what i'm doing" but he didn't and he left me hanging all day. So rude! Today 5/16/2020 I called Xfinity mobile again and spoke with Roxy in Tech support Roxy told me they are creating a ticket to escalate it to the help desk because "Its stuck" somewhere the swap on the mobile device numbers got stuck in the system and didn't allow it to flow through. The plan is to escalate it to a higher tier to push it through, Roxy said "They'll probably send me an email" she said there's an error on the system w/ the mobile device numbers. I asked to be transferred to a supervisor so i can tell her what has been going on and what Xfinity has put me through the last 3 day but I was put on holed for 30 minutes and then they hung up on me. She was transferring me to Alejandra the supervisor and Roxy told me Alejanrda was pulling up her programs and almost ready to take me then there was no one on the other side and No One called me back. Roxy or Alejandra left me hanging. Xfinity, i am so disappointed in you. I have been with you guys for 2 years and never had issues until now. Why is it so difficult for you guys to port an existing number over to a new phone and why is it so hard for you guys to call a customer back? It' the considerate thing to do. Will this issue ever get resolved? Will xfinity call me back Today? Xfinity, are you going to help me or do i just go to AT&T and do business with them instead?
Amazing service price is to high needs to work on being more affordable to customers
TERRIBLE TERRIBLE TERRIBLE!!! OVERPRICED! CONSTANTLY UPSELLING! YOU CANNOT REACH CUSTOMER SERVICE! YOU CANNOT CANCEL SERVICE ONLINE! SLOW INTERNET SPEEDS! SOMEONE PLEASE SUE THEM FOR VIOLATION OF SHERMAN ANTI-TRUST! THEY ARE A MONOPOLY IN EVERY MARKET AND SHOULD BE DISBANDED!
Every time our bill goes up we have been able to negotiate a better deal and they have always worked with us.
I love it great prices & plenty of free movies on demand is great. In comsomer service is great.
Great service.. they’ve improved a lot over the years. Reliable connection, dedicated company.
WORST Experience EVER! NEVER AGAIN!!!!!!!!!! INFERIOR Customer Service with incompetent staff!!!!!
Technical issues take too long to get resolved. It takes an act of God to get anyone to answer the customer service line.
Online portal covered 99% of my needs well. the remote facilities to troubleshoot my connection is awesone.
Best bang for your buck. I work from home and so internet speeds are super important. Comcast can't be beat. Xfinity mobile is amazing. I'm so happy I switched over.
Been having this service for the longest, never had any issues with it. Customer service is always there to help
Today we had the Best service call!! The technician’s name was Derek T!! He was very polite and I could tell that he knew what he was doing! Thank you for all that you do! And caring 🙏🏼🙏🏼💯
I have been with Comcast Xfinity for over 20 yrs and in a week I will have a new provide and I’m excited. For yrs I’ve been disappointed with them. Finally moving on and will save money more channels and DVR
I’ve had a pretty bad experience with the internet service through Comcast. There are random outages and you don’t ever get the opportunity to speak to an actual customer service representative. They don’t even have a direct way to leave a complaint.
Xfinity is a monopoly and they are scammers. They are the only service provider in Danbury, Ct and they take advantage of the consumer. I signed up for 2 year service and was told the price would stay the same. After a year the price increased. It is almost impossible to get technical support. I have had so many issues with this company, way to many to list.
many options. easy to use. i like the phone app that helps me see all the devise on one page
My experience with Comcast/Xfinity? Average service and BUTTLOADS of hidden fees and I don't think I've had a single month without random incorrect charges on my account. DO NO RECOMMEND unless you have cash to throw into a fire or you enjoy spending hours on the phone each month
During the coronovirus, Xfinity actually cut my service off with no warning! I lost my job and couldn't afford to pay my bill. I HATE this company and will never use them again!!!!
I am highly unsatisfied! My mother is 73 years old and in a wheelchair with everything going on in the world they turned her services off. This is not ok. What kind of company does this. The only thing she has to do is watch tv and you took that away from her. She is on a fixed income and when you call you can't get through to anyone. Its says when you first call due to covid 19 "WE WILL NOT TURN OFF YOUR SERVICE" so why lie? They definitely turned her off.
Horrible service and continues to under Value long time customers.