Charter Spectrum

Good programming choices but rather expensive.

Spectrum has the worst customer service!! I spoke with four different individuals and each of them quoted me differently and put down the sales person I spoke with before them. DO NOT GIVE THEM BUSINESS!!!! Very rude. No knowledge of there own packages. I have to call each month and get my bill adjusted because they charge me for random things. EVERY MONTH!!

Horrible customer service, some install techs care some do not. They installed our service but didn't verify that it worked. And it didn't. Customer service gave us a bunch of lyes saying they would be out to fix it. Then said they had issues and couldn't repair the system. A tech that cared finally came out and fixed it. If I had another quick choice I'd tell charter to cancel everything.

I would like to be able to have two cable boxes without being charged so much

like them but would they please come down on there prices and give more free movies

Have problems off and on with the signals not working.

Tech ops leadership is worthless. They over charge and way under perform. Customer service is told to lie to its customers. They dont care about you the customer I promise. I mean they just got kicked out of NY state.

Have had WiFi for 3 years & problems for the past 2-3 months. Tech who came out told me the TV was too far from the router; not a problem 4 months ago. Or maybe the walls were too thick! The walls weren't too thick 4 months ago. He then gave me a new remote. Everything worked when he left; nothing worked the next day. Spoke to a lovely woman over the phone who made some adjustments to our set up and smart TV and tablet worked for 10 days!! Stopped working today, altho tablet works sporadically. This is really getting old. For $180+ a month, I expect the cable/wifi to work. The only reason I gave 2 stars was because the woman I spoke with over the phone was so nice and I could actually use the WiFi for a while week. Thick walls indeed!!!!

They have always been responsive when I had to call them about service. I am a movie watcher and watch tv very often. I dislike the best movies are on premium channels for which you have to pay extra. It is expensive especially on seniors which fixed incomes. Given all the charges and fees going with basic is outrageously expensive.

Worst service ever. Their constantly constantly goes out for no reasons , not very helpful with problems dealing with equipment or billing . Over charge and it’s just not worth it.

I have a new construction. Well charter has been supposed to put in a line and do an instal. We had 2 construction teams come out already, and 2 installs scheduled because they will tell me its ready. One of my installs came early thank God but was not able to complete his instal due to construction messing up their part of the project. After they came and fixed it I've gotten a phone call saying my address is unserviceable, one scheduling the instal, 2 phone calls approving g the appointment, and another promoting TV. NO ONE KNOWS ANYTHING. No one can tell me what is going on. Charter is a joke and a mess. They mislead me to believe it would take 2 weeks and now they are saying 60 days. Now they are extending that. They call meulitple times all hours of the day, random people come to my house to tell me updates that are not right?? I've never been so frustrated with a company before. They wake me up. Tell me I have to be home at certain times, then cancel the appointment mid time frame I'm supposed to be there. I'm tired of moving my plans and missing meetings and work for charter to continuously stand me up. Its ridiculous and unprofessional.

Spectrum cable is rubbish and so is their non existent customer service. We were blatantly lied to last month about yet another raid on our channel lineup. After 18 months since they took over form TW, we have experienced at least 20 channels being taken form our package. When you try and call not only does the automated system not allow you to connect to a proper complaints department, they then have you speak to someone in another department who has no idea what they are talking about. It got so frustrating that we decided the last time they raided our channels, that we'd leave the next time they did it. Good riddance Spectrum you are one of the worst cable providers in America, DON'T BUY THEIR PRODUCTS!

Spectrum was not a customer service friendly place to resolve issues. Cost became a factor after promo. Would not recommend doing business with this company.

Terrible customer service. They were charging my mother way too much for the service. And when we tried to cancel, they put up a significant number of roadblock, threatened additional charges and even refused to cancel the service at one point. They were the reason why I cut the cord.

The service is very reliable. It rarely goes out. I do find them a little pricey for what we get. But all in all, its a good service provider.

I made a appointment to get Spectrum installed on Saturday, we waited waisted our Saturday I called Spectrum said my husband who has been there all day with me cancelled it and made it for Wednesday which we would not do we both work through the week. So I rescheduled for the nest Saturday mind you we had no cable or wifi for a week The installers come to install they work for a good while leave and never come back, I call around Spectrum around 7pm to find out what's going on they don't know but guarantied the cable etc.. would be on that night Nope! I called the next day which would be Sunday and a very nice guy helped me get it turned on finally it took over a week. I complained to a few managers and one understood and was going to take a $100 of the first bill, that did not happen I talked to several so called managers or supervisors I finally received $20 off, well isn't that special. I was with Verizon now Frontier for 20+ years. I only changed because spectrum was cheaper Guess you get what you pay for, customer service is awful nobody has the authority to help. For someone to say they were my husband and change the date of the installation and still no Help. If I didn't have to put a Star I wouldnt

The worst experience of lack of caring, respect and service ever received. Will be changing cable service providers.

When you sign up $29.99 for each service sounds great even though you have NO need for phone because EVERYONE has cell phones these days! What they don't tell you is that after one year the $29.99 for cable goes to $80.82; the $29.99 for Internet goes to $54.99 and $29.99 for phone goes to $19.99 which changes from $89.97 (plus taxes and fees) to $155.80 (plus taxes and fees) THIS IS CRAZY! I called in to find out what happened because when I see the commercials I never see that this is good for one year! What is wrong with companies the days and not taking care of the customers they have? This is why the continue to have such high turnover and people are leaving cable for good! I will be keeping my Internet and dropping cable from spectrum due to them not being interested in saving me as a customer. You call them and they do not care. Say goodbye to my $1600 a year spectrum! You suck!

The worst experience of lack of caring, respect and service ever received. They called me a liar , gave horrible customer service, horrible bundle services and took no responsibility for the lack of all connection services and cursed over phone in tagalog

Their customer service and support is a joke. Their streaming TV app a bigger joke. Terrible company. Go elsewhere. Two was a lot better and that's saying something!!!

We have ben a customer of Spectrum (Time Warner cable) for over 20 years. We started looking at DirectTV now to save a little money. I looked at the Spectrum website and found a deal that was about $50 cheaper than what I was paying but when I call to change I was told THAT deal was only for NEW customers! My 20 years of loyalty just gets me a higher bill! Then when I canceled my TV service the customer support tech argued with me that I would never get all the channels I wanted with out Spectrum. He was wrong.

Spectrum is the only internet service in my area (28607). I only have internet and wifi. For one person in a 1 br apartment, it works just fine. HOWEVER their customer service could use improvement. They ALWAYS call with promotion and are incredibly persistent! Please keep your consumers in mind, Spectrum. I gave valid reasons for not wanting this service and kept receiving rebuttal after rebuttal. It's a waste of my time and patience. (I caved on a 7 day trial promo. I was told I could revoke it w/ in the 7 days w/o charge and w/ no questions asked. CS rep I called to have it cancelled asked tons of questions and was also trying to push me to keep the service. Very frustrating.)

Worst company EVER! They should lose their license and business revoked! Spectrum by going over my statement with me ended up disconnecting my Time Warner Cable Grandfathered account Of 200 MB down to 100MB with out my consent or knowledge until I noticed next the day problems with my internet. When calling back to notify them they said they were sorry but the Grandfathered was deactivated and the account could not be reactivated do to those codes no longer being in existence in the take over. The only thing they could do to get my speed back is to take me to the newer 400MB account at a higher price. I did not ask to lose what I had and I requested to have which was taken off with out my consent to be reactivated. They said they can only upgrade now. Why should I pay for their mistake? Unfortunately their claim is they have no way to override their mistake. Lowering my speed to make it inoperable and then trying to upgrade me at a higher price is illegal. I asked to talk to corporate office and they said they don't have any way to do that. I found it on the internet and called corporate they said they would not allow me to talk to anyone there and if the people that screwed up couldn't fix it neither could they. I called Corporate back again in hopes to talk to someone else. After telling my story to her she just hung up on me. Very professional don't you think? I am going to contact the Better Business Bureau and every other agency until they make this right. You can't make mistakes on their end and end up charging the customer more for it. To many mergers giving these type of company's a monopoly where they can pull these type of tactics.

unfortunately i have nothing good to say about them. They have owed me 325.00 since feb 2018 for early termination fees from Direct TV. they keep telling me there backed up. Thinking about taking them to small claims court

Worst tv/internet service ever. Was with them for a year while at an apartment. Besides the constant outages, I was charged a $268 fee a year after I closed my account and returned all equipment. I disputed it but, of course, no luck. Now it is on my credit and hurting it badly. They specifically told me that my balance is at zero after turning in my equipment. Poor company! Go with directv or even some noname provider would be better than Charter. Would not recommend Charter to anyone!

Andrew, the Charter service technician, arrived right on time. He was polite, had a sense of humor, and knew everything about my internet and email services. The latter are working perfectly now. If all your field techs are as good as Andrew, Charter/Spectrum's success is guaranteed.

I have been with this company long before it was known as Spectrum, overall my service has been great but they keep upping the price for the basic internet and since my area is ONLY covered by Spectrum i have no other options which i think SUCK and i thought it was illegal. I am highly disappointed that they didn't give us any warring when they decided to up my bill by $ 25.00 a month, that's highway robbery! Again ONLY Internet provider in my area, and i don't live in the boonies either, i live in an up and coming area you think i would have better choices out there, or choices at all.

Their company loves their customers, and are willing to put forth the effort to help the unconditionally. Robert and his team are the best!

Horrible Customer Service. You will have to call several times in order to get anything accomplished..and even then..nothing!

Well expect to be charged more and forget trying to change your service they will screw it up. We asked to change the service at the end of the billing cycle ( cancel tv ) and they cancelled that day and wouldn't turn it back on til the next day. We had company coming over and well thanks to them had to cancel all we got from them is sorry. I wouldn't have them but they are the only internet provider in the area, what happened to anti monopoly laws.

Best advice: Don't!!! If you have an alternative, take it! Internet is intermittent, often disappears. TV pixilates and fluctuates. Overpriced! Advertising is misleading. Negative advertising says a lot about the company!

Warning... They are horrible. Find a reliable service provider that you know and can trust. If you go with them, watch out for the drastic increases. The company is a mess since they merged with Time Warner

I pay 69.99$ a month for literally nothing. They are the worst company ever. I haven’t had WiFi in 2 days. Called and complained multiple times just asking when the service will be back and every time I get an I don’t know answer can’t wait to move out of AVL and have more options. Can’t wait to cancel. THEY SUCK!

We changed from U-Verse for one reason only, price. I have been VERY unhappy with the change. TV channels have been removed with no comment and one DVR means that we can record and watch recorded shows in a single location only. Not that it matters much since EVERY RECORDED PROGRAM, SHOW OR MOVIE STOPS RECORDING ABOUT 5-10 MINUTES BEFORE THE END OF THE PROGRAM. IT IS INFURIATING TO WATCH AN ENTIRE MOVIE ONLY TO HAVE IT CUT OFF 5-8 MINUTES BEFORE THE END!!! WE SPEND A LOT OF EVENINGS WONDERING WHO DUNNIT! MADDENING!

Ugh. Spectrum u have really made me mad. I have cable and internet with one she. 158 dollars a month which did seem high but I was willing to pay it. 12 months later my bill goes to 196. I call and they say "oh u were on a promotional deal. We can cancel some of the channels u have so we can cut the price down some" ...I don't want to cut down on channels! U expect me to pay 200 a month for cable and internet?! Oh and the best part! The rep told me that next year my bill would go up an additional 20 dollars. Nope. Done. Bye spectrum.

Prices sure go up when promotion runs out. How do expect seniors to afford this . Should have promotion for seniors on fixed income. I will look for another provider.

My wife and I are senior citizens and long-time customers of Charter/Spectrum. We consider their customer service to be very good. However, we consider them to be quite deceptive in their advertising/sales and their billing. Their commercials indicate that they have the best rates for TV, internet, and phone service, when bundled, and certainly appear to in their displayed monthly prices. (i.e. $19.99 telephone, $29.99 internet, $39.99 TV). This totals out to about $90 a month. However, the monthly rates we are paying are $19.99 telephone, $54.99 internet, and $91.96 TV, and we subscribe to the minimum in TV service. Adding to this taxes, fees, and other charges, and our monthly bill is over $182, and it continues to creep up as it has been doing since we started with Charter. Periodically, I'd complain, and they'd usually knock a few bucks off it, which would extend to our subsequent billings. However, the last time this happened there was a change! I got a letter from the Vice President, Billing, telling me that I had received a "promotional discounted rate" on my bill, and it was added back in after a year, along with interim increases. If you are able to read the very fine print in their ads, someplace it will probably tell you that the rates you are signing on for are promotional for a limited time, but your eyes better be very good, and you'd better be able to read very fast. Billing is essentially a clerical function, but Spectrum actually has a VP, Billing. It was probably his creative thinking that has their long-time customers subsidizing new business in a way that you might find disturbing.

Sprectum has stated to take over my TV, I set my TV on a certain channel 202 fox before I go to bed and when I turn my TV on in the morning it is now on there info channell 1098 for changing to all digal , I was told I had to reset this channel 202 to my favorite,s and there was nothing they could do, I asked who gave them the right to change my channel on my TV, did not give me a answer to that question, said they were just informing there customers of the change. What a bunch of bull

Very good service and discounts high quality quick service calls

trouble with connection at various times of the day

Not enough for what you pay, really less station but the price keep getting higher

Expensive, faster than dial up, but not fast enough. They are not associated with Netflix, so we're not able to take advantage of some programing available if they were.

The WiFi is great, except for tv cable. For instance, were trying to purchase a movie from on demand as the number one movie, but is not on the list

high cost, misadvertizing about costs, no incentives for those who have had this service for years, often "goes out"

Price rise every year lack of competivnes

They are to9 expensive for lesser chanels

Another cable company that does not honor loyalty. I started paying $100 per month with Charter 4 years ago. They now want me to pay $156+. This is a 56% increase in 4 years. That is absurd. I was willing to settle at the $135 i paid last year (still ridiculous). Meanwhile, new customers get the "promotional rate". The people on the phone read scripts and have no concern for customer loyalty. They only want to add new customers while loosing customers on the back end. Every time my internet is slow they try to claim it is a router issue. Oddly enough, it magically starts working correctly after I call and they "resend a signal". They do everything they can to avoid accountability. This is a horrible company. Terrell, Lisa, and Paige read their scripts well and offered absolutely no resolution. You lost a customer over $26.17 a month. Way to go! If it was my company you would be without a job.

recently just had the worst experience with Customer Service dept. I called into switch my internet speed and to no longer use their services for channels. Not only did they try to upsell me they became very aggressive on the phone and took at least 10 min to follow through with my request. I found myself being bullied and questioned on why I chose to make adjustments to my account. After Brooke finally did what I ask I then asked to speak to her Supervisor she not only did she keep on the phone and did not put me on hold she would not transfer me to the correct person. I then asked for her name and Customer ID then let her I know I will call back... Its unfortunate that Spectrum treats loyal customers this way especially since they know they have the fastest speed in the area. I can't wait till Google Fiber arrives in the St. Charles area... Good luck if you switch to this company.

I need faster and more band width. There seems to be a lack of band width.

They will not allow any negotions on what to charge. I have been getting increase every year, this year it was $20.00. I do not get anything more in additional perks, I do not have high speed internet, and my bills are SKY HIGH. I would not recommend them to anyone. I will be addressing the dish and direct TV and Verizon networks.