Apartments.com
Is This Your Business?1.7
3.9
Overall Score
LAST UPDATED: November 23rd, 2023
Apartments.com is one of the most popular online apartment listing websites, offering renters access to information of more than 500,000 available units for rent.
In addition to serving renters nationwide, Apartments.com is an advertising partner for professional property owners and management companies, private landlords and classified listings. The company is a subsidiary of Washington, DC-based CoStar Group, Inc. along with ApartmentFinder.com, and ApartmentHomeLiving.com. CoStar operates websites with over 19 million unique monthly visitors with more than 9 million registered members.
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The Good
- Search Filter Options
- Virtual Tour Feature
- Landlord/Property Manager Tools
Search Filter Options
Potential tenants can narrow their search across a number of different categories to ensure they find the exact right space for them:
- Dwelling Type — includes apartment complex, home, condo, or townhome options
- Lifestyle — includes options catered to students, seniors, short-term, military, and corporate housing
- Price — set your minimum and maximum monthly rental budget
- Size — including number of bedrooms, as well as actual square footage
Any apartment hunter who visits Apartments.com can also filter a search by available amenities (in-unit washer/dryer, fitness center, pet-friendly, etc.) as well as by specific keywords, and a property's star rating as reported by actual tenants.
Virtual Tour Feature
Another useful feature on Apartments.com is its 3D tour feature, which allows potential tenants to explore a potential living space from the convenience of their computer or smart device. A potential renter can take a closer look at an apartment, home, or other dwelling using the following virtual modes:
- Dollhouse Mode — gives you a three-dimensional cross section of the space, showing you how all the rooms connect, and the relative size of each room compared to other spaces in the apartment
- Floor Plan Mode — a more traditional approach, this mode offers a top-down view of the apartment or condo
- Measurement Mode — using the ruler icon, users can take actual measurements of the space to determine just how much room is available to them. This is a great feature if you're curious whether that sofa will fit in the living room.
- Virtual Tour — much like the 3D tour, which allows users to view the physical layout of the home from the inside, the VR tour lets you view the apartment as if you're actually there (requires a VR headset).
Landlord/Property Manager Tools
Apartments.com is not only a useful resource for renters, but it also provides a number of helpful tools for landlords. Landlords can easily add their rental property to Apartments.com's database, and well as the following:
- Develop online rental applications
- Conduct tenant screening
- Create rental lease forms
- Automate rent collection
- Respond to apartment reviews publicly
The Bad
- License
- Alleged Negative Review Suppression
License
Since they don't use agents, realtors or brokers, no licensing is required. This allows for no commission fees or acquisition costs for renters. By interviewing everyone from brokers to owners and property managers, Apartment.com makes sure their data is up-to-date, trusted and reliable. The downside is that Apartments.com does not broker, lease, or sublease apartments directly and is not a part to any transaction between landlords and renters. So, Apartments.com does not (a) guarantee or ensure any apartment or any transaction between a renter and landlord, (b) collect or process payment or execute any lease or sublease documentation on behalf of renters or landlords, or (c) broker, lease, or sublease or offer to broker, lease or sublease, or own any apartments. You are personally in charge of inspecting any apartment advertised for rent prior to signing any lease documentation. If you do not want to take on all these responsibilities you must go and hire another company, or real estate agent, to help you close the deal you want.
Alleged Negative Review Suppression
Several renters who submitted verified Apartments.com reviews to our site reported that their review had been deleted, despite meeting word count and verification requirements. Apartments.com does mention on its help center that its review moderation guidelines will not take down a review purely because it is negative. A cursory check of random listings on the site confirm the presence of one-star reviews, so it's possible that the site's review moderation process be more exclusionary than that of other search websites.
The Bottom Line
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Katherine Nez
I paid to have my application filled out so that I can send them to all the places I was interested in. They just take your money yet. They’re not even the ones in control of the rentals and I must’ve sent out 18 applications or inquiries and nobody got back to me, so they just take everybody’s money and do nothing. It’s literally illegal and fraudulent. They don’t even have the listing and nobody gets back to you.
2 weeks ago
Ebonie Purvis Clarksville, MD
This company's tech support team is sorry...The fact I have to write a review about their tech support team should warned others you will experience technical issues, in my case several. The site didn't allow me to access my account from Google. The cell phone I usually use to access my Gmail account, screen broke so I was locked out from my email account. The homeowner registered the new email address to the site, I still couldn't gain access. I finally emailed their tech support only for them to tell me "you have to log in from the new email address." I assured them, that wasn't the issue since I was locked out of my old account. It was so frustrating because I found myself repeating this same line to them over several emails because they repeatedly kept giving me the same advice as if they were completely ignoring everything I was saying. They got the bright idea to register the new telephone number under the account as well but it still doesn't work. Oddly enough my children's phone registered under my name, under a different number allows me to gain access to my online Apartments.com account.
The next issue is the site and my crooked landlord are adding extras fees to the account that no one can provide an explanation for, the site is supposed to itemized all charges and again they failed to explain an extra $18.96 that is on the account. Unfortunately, I'm use to my landlord trying to get over so I calculate all charges she post to the account with a fine tooth comb and for legal reasons I can't get the site to acknowledge the landlord is adding late fees to charges being posted on the same day. Isn't this what Apartments.com advertise and prides their selves on ? They will serve as a liaison between tenants and property management/owners to keep records of all payments, needed improvements and to help costumers find future living accommodations. If it were possible to give a half a star I would. I am going to get OAG (D.C Office of the Attorney General) to look into this matter.SMH
1 month ago
L Bush Onalaska, WI
Left negative valid review for my current apartment complex and it was deleted for no reason. Also currently shows 4 reviews total, one 5 star review from nearly 10 years ago and three 1 star reviews from recently, but apartment complex still rates 3.9? Where's the math? Looks to me like apartments.com will take payment to take down bad reviews. Misleading to future renters
1 month ago
Scott sutton
Apartments.com changed their platform and led me to believe I had paid my rent on time, as I normally do for the past 3-4 years always the same way. The only difference this time is Apartments.com made an extra submit button, so when I submitted the payment it needed to be I guess "doubled submitted" in order for payment to be processed.
I got an email shortly after submitting my payment saying that I never paid rent.
Because of this I was charged a $100 late fee which is unreversable by apartments.com and the landlord would have to get involved. As a landlord he's not aware of the fact the system had changed and he could care less, he wants his money and that'd the long and short end of it.
I also have proof of everything above with an email thread from Apartments.com saying they indeed changed the system and they saw I logged on like I normally do to pay rent but since they change it to a double submit button the payment never went through. I had to pay an extra $100 because of this.
Will be contacting the bbb as well
2 months ago
Yesenia gonzalez Parsippany, NJ
Hi my name is Yesenia g I have to said I had the best experience in my life finding this apartment meadowbrook garden apartment s in Parsippany.the property manager Claudia is very professional n also Ana they treat me w so much respect the apartment is beautiful nice they have it so clean perfect condition for me to move in wow is beautiful Iam very very happy with the service Claudia make me feel at home thank you it was a beautiful experience n I will recommend this apartment 100 💯 beautiful peaceful .is what any one is looking.thank you Claudia for all you r help n Ana n Felix n Javier god blesss you .very very clean n beautiful place to leave iam satisfied 100 office staff is great excellent.speak w claudia n Ana very nice lady they will do anything to make you feel comfortable n find the apartment you need .
8 months ago
R G Boerne, TX
I live at a not so great community where many residents tried leaving feedback on Apartments.com. Every time a detailed, negative review was published, it was followed by 2 or 3 suspicious positive reviews that were all very similar. As more and more negative reviews came in, they all magically disappeared. I tried leaving a negative review after the purge and it never showed up. Funny enough, only positive reviews have been published since. I tried to repost my negative review and they said I couldn't since I have "already posted one". All of this to say, do not trust this website. Using Apartment Ratings or Yelp. Even negative Google reviews have been disappearing lately. How sad these companies are helping bad property management get away with lying to customers.
3 months ago
J BWho Houston, TX
Apartments.com is easy to use. You can center in on specific zip codes. This app changed my family's life! We were able to look for apartments in the school district we wanted, along with all the amenities we were looking for in an apartment! We would have never found our dream apartment with out it! Happy apartment hunting! 😃
6 months ago
Neal Blackwell Tucson, AZ
My visit to Alta Southern Highland Aparments was truly one to remember. The property was outstanding! I was looking for a one bedroom and I used Apartment.com to locate. Immediately, once I walked through the main doors I was greeted by a smile and a welcome. From there the gentleman got up out of his seat and came around to other side of his desk were I was to shake my hand. From there it was straight to business. He inquired about what size of an apartment home I wanted, and when I would be moving. Before the tour even started he made sure me and my friend had a cold beverage. All of the information that I needed was pleasantly covered in great detail in a very short period of time during the tour. I must admit, although he gave me his name I have a very hard time remembering them. Because of the enthusiasm he had, I took the time to ask him before leaving. It was Anthony. He is certainly an asset to your business. Thank you Anthony and Alta Southern Highlands.
Neal Blackwell
1 year ago
Anonymous Mobile, AL
LEASE RENEWAL ESIGN CONTRACT NOT THE SAME AMOUNT AS SIGNED LETTER OFFER
I have lived at Pelican Pointe Apartments for 17 years and been through many buyouts and transfer of ownership. The office staff during my time here has remained the same. I have never had an issue with receiving my lease renewal offers or getting the new lease signed and completed. Staff is now all new. I haven't had any issues until now. I was sent a rent renewal offer letter as usual, signed by the Manager that was good until 6-1-23. I returned directly to her business email a signed photo of the letter, with notation to please issue the lease renewal, email the eSign contract to me for completion. I included my Renter's Insurance proof documentation by 5-31-23. She sent the renewal eSign document out with a different higher monthly rental amount than was quoted in her signed letter. I returned the renewal unsigned thinking it a typo and requested she correct it and email me back the corrected eSign lease renewal noting the price quote difference. I have sent numerous emails, phone calls (voicemail only no one answers) left messages and have not received the corrected returned eSign renewal. My lease expires 7-31-23. I don't know if other tenants are experiencing the same issue or not? I was planning on leaving a positive review not having an issue before I had this experience. Administration oversight by parent company (Owners RREAF HOLDINGS, TX contact # ) is encouraged. Finally got through to Anita 7-17-2023 at RREAF HOLDINGS and forwarded emails to her. She advised she would forward info to the area supervisor to address. Neither RREAF or Pelican Pointe Apartment Manager has contacted me. RREAF Anita's mailbox says full 7-19-23, can't leave a message?
4 months ago
Kendra Roney Dallas, TX
Keller Springs Crossing
I absolutely loved the Welcome as soon as I arrived, and the warm energy and assistance of Tamara S, she made the touring process seamless, and answered every question without my having to ask, she’s Amazing!
10 months ago
Anonymous Tempe, AZ
They delete negative reviews in favor of landlords. Don’t go to this site to look for an apartment because all of their information is wrong. Then they spam your inbox!
1 month ago Edited October 18, 2023
greymon1955 Ormond Beach, FL
The Listing is free and provides a well-organized web page for listing your rental property. Tracking prospective renters and notifications. Provides all the standard rental services. Renters may even pay by credit card.
Even allows prospective renter to call from apartments.com phone number and talk to new landlord anonymously, brilliant.
I use all the websites to list our rentals and appreciate them all, but apartments.com is number one!
3 years ago
George Papios Colorado Springs, CO
The Parc at Briargate in Colorado springs Colorado the staff there are so amazing i needed to get an apartment ASAP and the Manager Jennifer was so great she made sure that she got in touch with her coorperate office to get me approved before the weekend started so we could move in asap also there maitinence staff is truly the best when something needs to be fixed they are right on it and if there is any delays they make sure they let us know if you are looking for a rental property i highly recommend tHE Parc at Briargate in Colorado Springs
4 years ago
Fran H North Richland Hills, TX
I listed my home on apartments.com and within 2 weeks had 3 offers. It works. Don't listen to these other people that say homes are scams. I don't know, I just know it really worked well for me, and my renters are super happy also!
4 years ago
Jan Richards Boston, MA
Not only is this a user friendly site, but it brought me to an outstanding realtor at the Westminster Lofts in Providence RI
Michael D is a true professional. He listens and gets a sense of what you will like and will not waste your time. He is also friendly and patient. Great guy and great Leasing Specialist!
5 years ago
Delores Merritt-Brown Cincinnati, OH
Wellington Place was just the place we were looking. After searching for a townhouse with all of the perks we wanted Wellington Place even offered more. The office staff is completely equipped with the caring attitude that comes with knowledge in serving others. Thank you
5 years ago
Marvin Walker Milwaukee, WI
I've been a resident at The Coventry Apartments for twenty years and have enjoyed every minute. A quiet well kept complex with a vibrant community. Close by to a major college, shopping center and a world class lakefront. A suburban environment with an urban atmosphere. Come join our community.
5 years ago
Mike F Merced, CA
Scam. Users don’t need an account with Apartments.com but landlords do to list. Anyone can bother landlords, not keep appointments and complain against landlords
but landlords have no rights, cannot report
users for rude behavior. Run!
4 months ago
Amanda George IL
Would give zero stars if I could. I have used this website for a little over a year and it never has any full pictures of properties on it. If they do it's just an outside or birdseye view. Very few pictures of full homes and interior shots.
4 months ago
paul connolly Joliet, IL
Just discovered today that if your apartment complex or building is a customer of APARTMENTS.com you can’t write a review of the place whether good or bad so do your research and get better reviews on apt complexes from another site.
5 months ago
Elwood Bergman
Completely useless. I wasted hours following up with landlords who didn't actually have anything available or coming up soon. And the prices shown were always $200-$500 less than anything they ever did have. I'm going to use literally ANY site but this one from now on.
5 months ago
Heather H Sanford, FL
Apartments.com is a great tool for searching and researching the available options. They provide reliable information at your fingertips!
7 months ago
Doyal Stewart Salt Lake City, UT
I have used Apartments.com for almost 10 years. We've had some weird circumstances happen over the years that has made it so we have had to move semi-frequently. This website has helped us find several apartments. It is something I have recommended to my kids and their friends to use.
6 years ago
Susan Stewart Salt Lake City, UT
Apartments.com is super easy to use, I have used it often when finding a place for me and my adult children. It has worked for both my son and my daughter in the last year. It also worked for me a couple years ago. I will definitely use it again in the future.
6 years ago
Josh F Chandler, AZ
Apartments map feature made finding a new apartment easy. And filter options made my search much quicker.
4 months ago
cintia garcia Chicago, IL
I would give this site no stars. I was recently con by a recent listing. Listed on Apartments.com don’t trust this website. They don’t monitor there listing. After I reported the fraud , I went back to see the apartment still listed who to charge an 250.00 application fee and disappeared.
6 months ago
Review Source
theroxburyarms Wethersfield, CT
This site was fine until they abruptly starting charging astronomical fees for listing rentals. A single rental listing, for a one bedroom apartment, continually crashed while I was trying to upload photos. It failed to save any details despite my manually inputting them, before I finally got it to save. After this two hour process, I was absolutely furious that there was no longer a free listing option and they wanted to charge my card for nearly $400.00. I don't even use them for application, leasing, or background check services. I just wanted to post the listing. There are plenty of people using the full range of services that expect to pay, so to spring this on a small time landlord, after their website acted like budget garbage was absolutely unacceptable. I wish renters would go back to Craigslist.
2 weeks ago
Red Scimitar Los Angeles, CA
It became clear almost immediately on starting to use the site, that it's notion of what someone is looking for is a very at odds with how search works, and how listings work.
When I say I'm looking for two bedroom condo, I mean I want to rent a whole condo that has two bedrooms. It doesn't mean a 5 bedroom condo which already has occupants, who are renting out one bedroom in it.
Anybody would understand it that way. But not apartments.com. They clearly know they have such a lack of interesting listings, that they pretty much ignore one's search criteria, and automatically broaden it so as not to appear to have nothing of interest.
In the overwhelming majority of listings they showed, it was a hidden co-living rental, not actually the type of unit that I searched for.
And they don't give you any option to specify no co-living. I find the site to be an attention trap, of little to no value.
1 year ago
jordan degraw
Complete disconnection between the landlord and the company, I was going through the review process the landlord was inexperienced and seemed like had no guidance from apartments.com on how to treat and applying tenant. When getting into a new home it should be a pleasant and exciting experience not one that feels like you're being interrogated. I understand there are verifications that need to happen but there needs to be some training from apartments.com with their landlords on how to treat people and what's appropriate to do and what's not appropriate. Going on to someone's personal Facebook page and asking someone personal questions about what they've posted is a little bit ridiculous.
Edgecliff condominiums in Louisville.
1 year ago
Ezechel B Milwaukee, WI
I like the function to use apartments.com as a tool to find an apartment.
However, I tried to post fair, honest, true reviews of my current and past place I live and it was denied for "not meeting guidelines". This is bogus because I did meet guidelines, I explained myself when I made mention of positive or negative experiences at my current residence.
Since apartments.com does not allow me to post fair, honest, true reviews I can no longer trust that they're offering fair, honest and true listings. There's no use to finding a apartments available nearby if the reviews are skewed against the tenant.
1 year ago
Jay k Westport, CT
Apartments.com is a fraud and is paid by the owners of the Apartment complexes. I tried to leave a review about The Confluence@Norwalk and they did not print the review. The review was in total guideline of the website and it was fair and honest. They will only have old bad reviews on their site for any complex they list and it will be maybe 1 or 2 at most.
My neighbor in the same complex The Confluence@Norwalk also tried to post a review and it was in guideline of the website with only 2 stars and it was short but honest and they did not print the review.
Very dishonest site for renters to shop on as far as reviews.
We took it one step further and we asked her son who lives at the same complex to write a review just to see if his would be printed and it was printed by Apartments.com because he gave it 5 stars and only positive feedback.
The review he left was not how he really felt about The Confluence@Norwalk but we wanted to see if it was going to get printed unlike or 2 negative reviews and it was!
Do not go by reviews on Apartment.com it is all cherry picked reviews with a bad one thrown in for good measure.
1 year ago
Seattle landlord
We listed our rental properties on Apartments.com for the past year. Apartments.com suddenly de-activated our listings this past week. After several unresolved requests to [email protected] to re-activate the listings a sales person called to let me know that he would work with support to resolve the issue. The issue was still not resolved after almost a week. The sales person got me on a conference call with his manager to let me know that they had discontinue the free listings and that he would be sending me a proposal for their services. Is this how small landlords wish to be treated? Needless to say, there is no good reason to use Apartments.com. Their listing rates are no where commensurate with the value received and I have no confidence in a company that treats their clients this way.
2 years ago
Bruce Rice Breckenridge, CO
We have 36 rental units and moved over from COZY.CO to apartments.com to collect the rent. After many false starts, we made the transition last month. OH. the new user interface from Apartments.com is very frustrating and NOT user friendly.
If you are a landlord thinking of having Apartments.com collect your rent, I suggest you consider other options until they fix some of their issues. COZY.CO was much better.
2 years ago
Xochitl Tino Chicago, IL
Our company was previously on Cozy.com till they sold to Apartments.com.
I've had multiple issues as an admin. I've had to use the owners log-in because he is the only one with access to the properties. It always makes me verify with code to his email, when owner isn't available to forward me code, its useless!
I've attempted to create my own profile, but now I have to wait for "approval" for each individual property.
2nd major issue is the hold times! I cannot be on hold for over an hour, I end up having to hang up and try again. After the 2nd day of calling multiples time, I finally got someone after 40 min. First thing employee said "if we get disconnected, is this a good phone number to call? I said yes - all of a sudden it hangs up. No call back! Now I'm back on hold which is EXTREAMLY frustrating.
The phone call is for something I should be able to do online (renew lease) but it does not allow me to! Now I'm stuck on hold because it wont allow tenants to pay rent.
2 years ago
Brumbaugh Properties LLC Troy, OH
I am a landlord that recently started using apartments.com and have used them several times. I work very hard to follow all applicable laws. I have found several ways they are making following the law extremely difficult.
1. I am not allowed to include my written tenant selection criteria as it mentions that I do not accept people with criminal backgrounds if it is of a “sexual nature” they will not let the work sex be in the listing. It is proper business practice to have written tenant selection criteria to show you are following all fair housing laws. As I only do business in person I have overcome my concerns but the fact that I give everyone a written copy so even though I have my criteria on Zillow I am still treating everyone the same.
2. I have to be very careful every tome I am on the site to not accidentally activate online applications as it is alway in your face trying to trick you to select it. Again I have a paper application and a policy of first come first serve and I do all my own background checks thru one company so I am sure I have measured everyone by the same exact criteria. If someone uses an application with different questions or formed thru a different company for background checks and is therefore not measured exactly the same I could be guilty of a fair housing violation. If one screening company checks a source that statistically has more negative information on blacks than on whites that can and has been declared racist by regulatory agencies.
I am done using them!
Terrible customer service and terrible ability to do my job right.
2 years ago
Suzy New Berlin, WI
Scam. I contacted Apartments.com in May of 2020 to let them know that 8 out of the 10 properties I contacted were NOT for rent and these listings were obviously not verified. I’m on the look again, and AGAIN the listings are fake listings, additionally, contacting any property results in harassing phone calls and emails filled with DEMANDS to verify my google account. I felt pressed to this write this as today I found my apartment which I NOW LIVE IN. Ridiculously listed as “verified”. It’s not for rent and the description does not even have the correct city! While researching the best place to leave a review for others looking for apartments that would be readily available, I stumbled across Apartments.com’s OWN website outlining how to write a review for them or their properties - positive review. The same stupid article goes on to say that negative reviews can be ignored as the writer has ill intentions due to other factors in their life, not anything their dwelling or the scam apartments.com pulled on them. It’s just disappointing to approach a website in hopes of help to a solution to a problem, and instead get robbed.
2 years ago
Peter B Toronto, ON
I paid for the application service but they did not provide anything to my potential landlord. He stated that he essentially received a blank page, no credit check, no additional score, etc. and as a result he required us to provide additional information in a separate app.
Apartments.com themselves acknowledged this was the case to the landlord but would not refund us the application fee. They stated to the landlord that we could still apply to nine more places with the useless application.
Do not waste your money on Apartments.com. There are dozens of other services that actually deliver what they promise.
2 years ago
Mo Jr O Anaheim, CA
it is 6:15 a.m. Arizona time Friday January 29th 2021 This site apartments.com is untrustworthy unreliable don't pay any money to this side it is a scam you have people contact you and threaten you tell you they work for a realtor progressive.com it is a scam it is a scam I'm contacting my bank Better Business Bureau and the realtor company that people say that they work for off of this site bad site will never recommend this site I pray it gets shut down This is not a good gesture at all I have text messages with people threatening me asking me for my valuable information to run my background check because I contacted them on the little email button through apartments.com Someone has Hijacked it has been compromised someone is pulling that information because I clicked on the site and somebody totally different came back at me do not trust this site please help And my husband and I paid 24.99 a piece we want our money back. THIS APARTMENT.COM IS A SCAM AND NOT TOO BE TRUSTED!!!
2 years ago
Beth Rivera Jacksonville, FL
I think apartments.com is fraudulent.
I posted an ad for my rental. They called and left a message to call 844-293-8899.
The clerk I spoke with said I do not own my property. Which is wrong. I asked for evidence of that. The young sounding cletk said the county records showed that. I asked what division of the county because I have my warranty deed and tax records. He asked for my home's address and said he wanted to go with that address instead. I told him that it is my rental not my home that is for rent. He said he will pull my ad. Something's not right with this company. The telephone number that I was provided and called for this alleged verifcation is 844-293-8899.
4 years ago
Steven Wagner Longmont, CO
The star rating system means nothing. An apartment with mostly 1 star reviews will have a 5 star overall review. I can only assume they are selling star ratings. Which lost of people do but at the time of this review right above the star rating is says, "CoStar verified" which at first I thought mean that some reviews were verified. It's not. I think it's the "star" in the name that did it. I don't think this went unnoticed by Dark Lord Apartments.com who assume is the current owner. Also, they give you the number of reviews next to the stars which clearly seems to indicate the stars are an averaged amount, which they are not. In fact, it seems the star rating at the top of the page means literally nothing.
4 years ago
Leslie Short Stone Mountain, GA
This company took over After55 and wrecked the company. Seniors picked up After55's magazine in supermarkets and drug stores and they were a reliable source for leads. When they stopped printing, they wrongly assumed all readers would turn to the internet. No way 65+ seniors are going to search there. They completely lost their entire target market and advertisers - they literally trashed the company. Trying to work with them now? No way. Horrible customer service and response times. The company is too big and no one is accountable - they pass you from one person to another. Everyone in our community has cancelled and we do not foresee a resurrection of this company any time in the future.
5 years ago
Nicholas Baltimore, MD
Apartment's com started allowing real estate agents to list their rentals, which sounded really great. NONE of my actual listings were ever approved after the review period, but suddenly I was bombarded with approvals for listings in other cities and states that clearly were NOT mine. I got e-mails stating that my password had changed, etc. I called Apartments.com, and they said "Oh, hope you didn't click anything. You got phished." Their overall attitude was one of "Oh, well. It happens." I deleted my account that day out of frustration, so my experience was pretty brief.
5 years ago
Kim Grandview, MO
I just can’t believe what just happened. I was interested in this house and was told it was for rent. I contacted the agent Eric Walker and set a schedule time with him to look at it. He also had me confirm the meeting 2 hours prior to looking at it. When I arrived for the meeting to look at the house, he arrived 20 minutes late and then relayed the message to me that the house was already rented out to someone else. That is totally unacceptable and very unprofessional of him. You think that a man in his profession would understand how stressful looking for a new house would be and for him to not only be late, but to waste my time as well is very disappointing......
5 years ago
Tina Vandivier Arlington, VA
As a property manager, I refuse to use Apartments.com, and for multiple reasons:
- Pricing is never correct. People call looking for apartments significantly under the actual price. Try to fix it? Yea. That takes days before someone reviews and approves the change. Tell me, why does a company that knows nothing about my property have to approve a change that I made?
- The money you spend on advertising isn't put to getting leads for your property. They spend more money on their ridiculous advertising tactics for their own benefit. How is Jeff Goldblum bringing me more renters? How is a one-trick tablet advertisement I get in the mail each year (no, that's not a joke) increasing my traffic? Answer is it doesn't.
- Sales will bring all of these reports saying that leads increase by 200%! Wow! Well, it doesn't matter if none of those leads are qualified. Anyways, they try to sell you on a 'Platinum Package', which will make all of the leads see your page. Well, unless the property down the street also buys the Platinum Package, and the 4 properties around the corner, and 6 more the next street over. They have no limit on how many properties can opt into the highest package. Then on the prospect side, it is giving them a bunch of properties that paid top dollar for ads instead of properties that match the preferences they selected/need.
- Cancellation of service. I terminated our contract for my property. They do not generate half as many leads as other similar sites. However, you better believe I get an email and a call at least once a month afterwards, starting only 2 weeks after I told the area sales rep every reason I terminated.
- When I did have a contract with them, I opted out of posting reviews to the site. Reviews are great, but all of the reviews that Apartments.com will approve/post are only 5-star reviews. Not everyone is going to like a property, and that's ok. People have different needs and preferences, and no apartment building can match all of them for everyone. It just doesn't work that way. Instead of being honest and letting people make a decision for themselves, Apartments.com wants to oversell you on something you may get to and decide is not for you.
Renters, don't waste your time. Property Managers, save your money and find other ways to reach out to renters.
5 years ago
Cheryl Justyce Milwaukee, WI
You cannot post an honest review here at all because the site is run by a bunch of liberals who are more interested in their own sad little fragile snowflake liberal feelings than they are with an honest and descriptive review. They rejected my very descriptive review and the only thing they didn't seem to like is I mentioned the word "Indians", in that a lot of people from India live in the complex and sometimes the curry smell in the hallway is very overwhelming, which may be a problem to people with allergies. Apparently using the word "Indian" is forbidden... how else do you describe someone from "India"? Want me to just change it to "Brown skin folks from south of China" or something? Talk about pointless liberal nazi-esque moderation. THIS IS A LEGITIMATE REVIEW ABOUT THE COMPANY IN QUESTION!
6 years ago
Emiliano Herran Knoxville, TN
I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to “research” companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!
6 years ago
CG Seattle, WA
I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to "research" companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!
7 years ago
Ace McDowell Round Rock, TX
Elizabeth P has been very helpfull explaing all the details to me.
4 months ago
Keoma Albuquerque, NM
There are a lot of fraud listings on the website. The website does not backup tenants who are scammed by listings on their site. Terrible customer support. They really don't care about what happens if there was a fraudulent listing on their site. Their response, here's a link for things to watch out for but that link was only given after complaining. I would be very careful getting an apartment with this website and go through all of the verification needed on your own since this site does not.
1 year ago
Morgan Oliver Columbus, OH
Their review system for apartments is borderline fraudulent. Came across a complex with all 1 start reviews but their rating said "mixed reviews" and they gave it 3.8 stars.
Their filter options will show you apartments that are out of your budget based on your criteria. I.e. if you search for a 2br that is a max if $1200 a month, they will show you complexes with studio apartments that are under $1200 a month, but 2 bed rooms that are like close to $2k.
1 year ago
