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Apartments.com is one of the most popular online apartment listing websites, offering renters access to information of more than 500,000 available units for rent.
In addition to serving renters nationwide, Apartments.com is an advertising partner for professional property owners and management companies, private landlords and classified listings. The company is a subsidiary of Washington, DC-based CoStar Group, Inc. along with ApartmentFinder.com, and ApartmentHomeLiving.com. CoStar operates websites with over 19 million unique monthly visitors with more than 9 million registered members. 

The Good

  • International
  • States
  • Agents
  • Offices
  • Real estate options
  • Filtering options
  • Commission/selling cost
  • Specialties
  • Experience
International

CoStar, Apartment.com's parent company, is available in more than 3 countries: The United States, Europe and Canada. Regarding Apartment.com specifically, listings are limited to the United States.

States

Since Apartments.com is an online database, service is available in 51/51 states. They are available anywhere you have internet access. This allows you to search for apartments anywhere in the country from anywhere.

Agents

Due to the nature of their business, Apartments.com does not utilize agents in the apartment searching process. CoStar (Apartment.com) has a staff of over 2,400 worldwide.

Offices

CoStar maintains offices throughout the U.S., Canada and Europe. In the United States, Apartment.com has one office, which is headquartered in Washington, DC.

Real Estate Options

Apartment.com offers services to help you search apartments, condos and homes. Their free apps (Polygon and Commuter Based app) have special features to help you find your desired place. The "Polygon" helps you zero in on the exact location you want to live by drawing a polygon on the map to find listings in that area. The "Commute-Based Search" shows you properties near to where you work and play most, using real world commute times based on your preferred mode of transportation. "Save Favorites" helps you keep the listings that you have interest in and help you view them from different devices. "HD Video" is extremely helpful if you cannot fit in a tour. You feel as though you are really there by watching the HD video showcases of properties. The high resolution photos also help you understand what the location is like without leaving your own place.

Apartment.com also offers paid advertising services to property owners looking to rent properties. Listing your apartment or rental property on their site requires selecting one of their Network packages: Silver, Gold, Platinum and Diamond. Depending on which tier you choose, you get access to many advertising features and services, such as Network Ad Analytics, High Resolution Photo Shoot, and 3D Tour Production.

Filtering Options

Apartments.com offers 9 search options. These include City, Zip Code, Neighborhood, Address, Property Name, State, Price range, Beds and Baths.

Commission/Selling Cost

With no agents or real estate professionals, there is no commission or selling cost. There is, however, an undisclosed fee for advertising apartments on their website.

Specialties

Staying true to its name, Apartment.com's specialty is creating and listing the most up-to-date database to connect apartment (rental) seekers with property owners listing apartments. Unlike other real estate sites, they don't deal in additional services like commercial real estate. CoStar does offer some of these specialty services, but not through Apartment.com.

Experience

Apartment.com's parent company, CoStar, was founded in 1987. Over the past 30+ years of business, the company has produced and currently operates what is arguably the largest and most comprehensive database of commercial real estate information.

The Bad

  • License
License

Since they don't use agents, realtors or brokers, no licensing is required. This allows for no commission fees or acquisition costs for renters. By interviewing everyone from brokers to owners and property managers, Apartment.com makes sure their data is up-to-date, trusted and reliable.

The downside is that Apartments.com does not broker, lease, or sublease apartments directly and is not a part to any transaction between landlords and renters. So, Apartments.com does not (a) guarantee or ensure any apartment or any transaction between a renter and landlord, (b) collect or process payment or execute any lease or sublease documentation on behalf of renters or landlords, or (c) broker, lease, or sublease or offer to broker, lease or sublease, or own any apartments. You are personally in charge of inspecting any apartment advertised for rent prior to signing any lease documentation. If you do not want to take on all these responsibilities you must go and hire another company, or real estate agent, to help you close the deal you want.

The Bottom Line

For renters seeking apartments or condos, Apartment.com is recommended. This is especially true for millennials and tech-savvy individuals who enjoy using mobile devices and apps. Keep in mind that if you use this site you are solely responsible for making deals with landlords/rental owners and whatever comes along thereafter.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

1.4
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45 Reviews

Review Breakdown

5 star
9%
4 star
4%
3 star
2%
2 star
2%
1 star
82%

Sentiment Criteria

Value for your money
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Beth Rivera
June 19th, 2019 Jacksonville, FL

I think apartments.com is fraudulent. I posted an ad for my rental. They called and left a message to call 844-293-8899. The clerk I spoke with said I do not own my property. Which is wrong. I asked for evidence of that. The young sounding cletk said the county records showed that. I asked what division of the county because I have my warranty deed and tax records. He asked for my home's address and said he wanted to go with that address instead. I told him that it is my rental not my home that is for rent. He said he will pull my ad. Something's not right with this company. The telephone number that I was provided and called for this alleged verifcation is 844-293-8899.

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Corey Hampton
May 22nd, 2019 Los Angeles, CA

Apartments.com steals ads I post on craigslist to make it look like they have a customer. They also put the wrong price which puts me in a situation of telling the person calling that the ad is a scam. Jeff Goldbloom ads are pathetic for a company that pretends to have customers when in fact they steal ads. My ad was copy and pasted, but with wrong rent amount.

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Steven Wagner
May 2nd, 2019 Longmont, CO

The star rating system means nothing. An apartment with mostly 1 star reviews will have a 5 star overall review. I can only assume they are selling star ratings. Which lost of people do but at the time of this review right above the star rating is says, "CoStar verified" which at first I thought mean that some reviews were verified. It's not. I think it's the "star" in the name that did it. I don't think this went unnoticed by Dark Lord Apartments.com who assume is the current owner. Also, they give you the number of reviews next to the stars which clearly seems to indicate the stars are an averaged amount, which they are not. In fact, it seems the star rating at the top of the page means literally nothing.

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George Papios
April 29th, 2019 Colorado Springs, CO

The Parc at Briargate in Colorado springs Colorado the staff there are so amazing i needed to get an apartment ASAP and the Manager Jennifer was so great she made sure that she got in touch with her coorperate office to get me approved before the weekend started so we could move in asap also there maitinence staff is truly the best when something needs to be fixed they are right on it and if there is any delays they make sure they let us know if you are looking for a rental property i highly recommend tHE Parc at Briargate in Colorado Springs

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JP
April 25th, 2019 North Palm Beach, FL

Ratings on Apartments.com are inaccurate. Listings with nothing but 1 and 2 star reviews are shown as having an overall 4 or 5 star average. They must be getting paid by the companies in order to show false ratings. Complete waste of time to even use this website to search for an apartment, especially since they let you narrow down your search to only 4 or 5 star listings. What is the point if it isn't accurate? There are plenty of other websites that are more useful and accurate, and way less shady.

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Moon Choi
March 1st, 2019 Torrance, CA

apartment.com shows 5 star on the apartment that has only 10 reviews of 1 star. They should show the correct data on their website.

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B
February 21st, 2019 Milwaukee, WI

Biased reviews for certain. Ive lived in an apartment for about a year, had to get police, dept of fair trade and consumer protection as well as housing division of equal rights invovled to get a bad landlord to act right . When I went ot leave an hoenst review of my experience apartments.com repeatedly deleted it. Super sketchy.

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Angie
January 22nd, 2019 Fall River, MA

This site is a joke many of the properties are for sale not rent and when you reply to one you get a spam letter trying to get info money etc. BEWARE OF THIS SITE!!!!

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Joshua Ryan
January 22nd, 2019 Mesa, AZ

They deleted my negative review without giving any reasoning. Like others, it was appropriately worded with plenty of examples as to my reasoning. A questionably trustworthy site at best.

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Rozain Casie-Chitty
January 11th, 2019

Apartments. com does not entertain any negative reviews about apartments. It gives me the idea they are being funded by the apartment companies.

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Tammy
November 27th, 2018 Laurel Hill, NC DETAILS
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They let angry tenants (usually the ones breaking rules or not paying rents) bad mouth landlords and don't care if what they post is true or not. Don't pay for their service. They will still advertise your apartments inaccurately with a paid account or not.

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CL
November 27th, 2018 Charlotte, NC DETAILS
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Apartments.com is very bias. I posted a review on my old apartment twice. They keep deleting it. No foul language, insults, any of that. Just an honest review. This apartment (Solis Berewick) have a 5 star rating with them, but over half of their 10 reviews are 1 star.

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ALBERT COHEN
November 14th, 2018 Corona, NY

Posted a apartment on the Apartments.com took 15 mins not bad . Then it asked me to call a number to expedite my request ok ? Then i was asked to check my email to verify email address ? OK , NOW I CHECKED LISTING AND IT CHANGED THE ADDRESS CALLED THEY ASKED ME TRY AGAIN ? I SUBMITTED THE LISTING AGAIN AND CHANGED THE ADDRESS NOW TOTAL TIME SPENT 1 HOUR WITH NO LISTING POSTED CALL CUSTOMER CARE THEY ASKED ME TO SUBMIT A TICKET BY EMAILING TECH SUPPORT REALLY !!! GREAT CUSTOMER SUPPORT !!! LAZY !!! BIG WEBSITE WITH NO CLUE ON WHATS GOING ON !!! DONT WASTE YOUR TIME WITH SITE !

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Becca
November 8th, 2018 San Antonio, TX

I used their information to rent an apartment that is absolutely horrible. The complex had a cesspool for a hot tub and old mattress parts in the breezeways (not to be outdone by the rotting trash and cat feces). Apartments.com gave this complex five stars and has no way for me to add my opinion. I am stuck in a lease, and counting the days to my escape. (Did I mention I have no running water right no--no advanced notice either. Apartments.com must have some kind of deal going, either that or they can't do math. Either way stay away from this business and their self-serving reviews.

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Jan Richards
October 3rd, 2018 Boston, MA

Not only is this a user friendly site, but it brought me to an outstanding realtor at the Westminster Lofts in Providence RI Michael D is a true professional. He listens and gets a sense of what you will like and will not waste your time. He is also friendly and patient. Great guy and great Leasing Specialist!

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Audrey
September 27th, 2018 Moreno Valley, CA DETAILS
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Don't bother looking at houses for rent on this site. A majority of these houses for rent are scams (scams that are easy to see and others that really have you going for your money)- and I was scammed nearly $2000 three-quarters of the way of completing a contract. Don't trust the information this site has on both apartments and houses- most of it is false or the apartments' in question don't work with this website on advertising at all. So much of it is misinformation and scams.

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Leslie Short
September 13th, 2018 Stone Mountain, GA DETAILS
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This company took over After55 and wrecked the company. Seniors picked up After55's magazine in supermarkets and drug stores and they were a reliable source for leads. When they stopped printing, they wrongly assumed all readers would turn to the internet. No way 65+ seniors are going to search there. They completely lost their entire target market and advertisers - they literally trashed the company. Trying to work with them now? No way. Horrible customer service and response times. The company is too big and no one is accountable - they pass you from one person to another. Everyone in our community has cancelled and we do not foresee a resurrection of this company any time in the future.

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Nicholas
September 6th, 2018 Baltimore, MD

Apartment's com started allowing real estate agents to list their rentals, which sounded really great. NONE of my actual listings were ever approved after the review period, but suddenly I was bombarded with approvals for listings in other cities and states that clearly were NOT mine. I got e-mails stating that my password had changed, etc. I called Apartments.com, and they said "Oh, hope you didn't click anything. You got phished." Their overall attitude was one of "Oh, well. It happens." I deleted my account that day out of frustration, so my experience was pretty brief.

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Kim Hadden
August 30th, 2018 Concord, NC

I posted a review for the horrible apartment complex I've lived in for 4 months. I wondered how the only existing reviews for the complex were all 5 stars. Now I know. They have deleted my review and I've reposted it 3 times and now I seem to be blocked from reposting my review. If you want REAL reviews of apartment s Do Not rely on apartments.com

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Charlie
August 29th, 2018 New York, NY

Units listed are not actually available. Instead, they use the units online that don't SEEM to be listed on other sites to lure you in. Then they'll bait and switch you and connect you with a broker instead. Don't waste your time, just look on Zillow or Streeteasy yourself instead. Shady company.

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Spencer
August 16th, 2018 Blackfoot, ID

After apartment hunting for a few months without even knowing this site existed I started receiving emails from them. I have no idea how they managed to get my email, but now I've received email after email of personally unrelatable garbage even after marking it all as spam and unsubscribing.

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Violetta
August 8th, 2018 Mountlake Terrace, WA

I just submitted a very detailed and honest review of my experience in Lakeside Apartments in Mountlake Terrace, WA and apartments.com saw fit to reject it, citing that I did not follow guidelines. I read over the guidelines and do not see where I violated these. Other sites have posted my review.

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Keyuan Wu
August 6th, 2018 Brooklyn, NY

Don't trust this website. Look at this building https://www.apartments.com/bsm-elmhurst-ny/nzyl29p/ It has three reviews. one is 1 start, one is 3 stars, and one is 4 stars, but why it's a 5 stars building overall. Cheat and scam.

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Delores Merritt-Brown
June 12th, 2018 Cincinnati, OH

Wellington Place was just the place we were looking. After searching for a townhouse with all of the perks we wanted Wellington Place even offered more. The office staff is completely equipped with the caring attitude that comes with knowledge in serving others. Thank you

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James
May 29th, 2018 Denver, CO

My apartment complex is horrible and rated 2.5 stars average at every other review site. Apartments.com says it is 4 out of 5 stars, even though out if the 8 total reviews there are 5 one star ratings, 1 two star, 1 three star and only one obviously fake 5 star rating. How is this 4 stars?

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Rick F.
May 14th, 2018 Boulder, CO

I am a disabled veteran who was mistreated by landlord from Griffs Residential. I placed a negative review, and apartments.com deleted it. I reported a review that was negative, short and they deleted it again. They are frauds and only post the positive reviews to the apartments who pay them every month for this protection. Apartments.com should be the last place to go for an honest review!

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Kim
May 7th, 2018 Grandview, MO

I just can’t believe what just happened. I was interested in this house and was told it was for rent. I contacted the agent Eric Walker and set a schedule time with him to look at it. He also had me confirm the meeting 2 hours prior to looking at it. When I arrived for the meeting to look at the house, he arrived 20 minutes late and then relayed the message to me that the house was already rented out to someone else. That is totally unacceptable and very unprofessional of him. You think that a man in his profession would understand how stressful looking for a new house would be and for him to not only be late, but to waste my time as well is very disappointing......

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Rachel Thaman
April 13th, 2018 Cincinnati, OH

They listed my property without my permission or knowledge. I was contacted by potential tenants who informed me. In addition the information was not even correct.

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Timothy Mills
March 29th, 2018 Crothersville, IN

Tried to leave an honest review of a co.plex. apartments.com rejected it. Now people will be moving into a bad neighborhood with very poor management and service. It's sad really how they manipulate people.

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Nora
March 27th, 2018 San Francisco, CA

I tried advertising my rentals with Apartments.com. I have never received any "real" leads except for property managers asking if I would like to use their services. All of my leads come from Craigslist. I was wondering how this can be. I think certain property managers have some kind of deal with Apartments.com. So I did some research to review Apartments.com. From reading the reviews here, I can see why I'm not getting any leads from Apartment.com. I'm removing my account/info from Apartments.com.

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Marvin Walker
March 27th, 2018 Milwaukee, WI

I've been a resident at The Coventry Apartments for twenty years and have enjoyed every minute. A quiet well kept complex with a vibrant community. Close by to a major college, shopping center and a world class lakefront. A suburban environment with an urban atmosphere. Come join our community.

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Tina Vandivier
January 2nd, 2018 Arlington, VA DETAILS
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As a property manager, I refuse to use Apartments.com, and for multiple reasons: - Pricing is never correct. People call looking for apartments significantly under the actual price. Try to fix it? Yea. That takes days before someone reviews and approves the change. Tell me, why does a company that knows nothing about my property have to approve a change that I made? - The money you spend on advertising isn't put to getting leads for your property. They spend more money on their ridiculous advertising tactics for their own benefit. How is Jeff Goldblum bringing me more renters? How is a one-trick tablet advertisement I get in the mail each year (no, that's not a joke) increasing my traffic? Answer is it doesn't. - Sales will bring all of these reports saying that leads increase by 200%! Wow! Well, it doesn't matter if none of those leads are qualified. Anyways, they try to sell you on a 'Platinum Package', which will make all of the leads see your page. Well, unless the property down the street also buys the Platinum Package, and the 4 properties around the corner, and 6 more the next street over. They have no limit on how many properties can opt into the highest package. Then on the prospect side, it is giving them a bunch of properties that paid top dollar for ads instead of properties that match the preferences they selected/need. - Cancellation of service. I terminated our contract for my property. They do not generate half as many leads as other similar sites. However, you better believe I get an email and a call at least once a month afterwards, starting only 2 weeks after I told the area sales rep every reason I terminated. - When I did have a contract with them, I opted out of posting reviews to the site. Reviews are great, but all of the reviews that Apartments.com will approve/post are only 5-star reviews. Not everyone is going to like a property, and that's ok. People have different needs and preferences, and no apartment building can match all of them for everyone. It just doesn't work that way. Instead of being honest and letting people make a decision for themselves, Apartments.com wants to oversell you on something you may get to and decide is not for you. Renters, don't waste your time. Property Managers, save your money and find other ways to reach out to renters.

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Shawna Johnson
December 19th, 2017 Louisville, KY DETAILS
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DO NOT USE THIS SITE! REVIEWS ARE BIASED. They deny any review under 5 stars. I've tested this theory multiple times. And the rent prices are fake. Way below the actual current renting price. If I could give 0 stars I would.

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Lindsey
December 11th, 2017 American Fork, UT

I've used apartments.com to find an apartment to rent, but it didn't have as many options available as other search engines.

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Dustin Tsu
September 26th, 2017 Los Angeles, CA

Multiple fake/false ads with listing prices WAY below market. These are FAKE ads, so if you're not getting responses, this is why. Worst part is, these fake ads are deliberately put up by Apartments.com.

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Brian
September 18th, 2017 North Hills, CA

FOR LANDLORDS: It can take several days for your listing to be reviewed and put on site. This may work in slow markets, but in competitive markets its a waste. I've put several listings up on Apartments.com and craigslist. I get responses almost immediately from craigslist and can usually rent the apartment to a qualified tenant before Apartments.com even finishes reviewing my listing.

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Steven Hudig
September 12th, 2017

They do not allow reviews under five stars. Really, not worth the effort of even looking at.

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Eileen R White
July 27th, 2017 Baltimore, MD

This is a review about the courtyard apartments and how they put out a elderly woman out of her home just because she had help from her grown children that was there for her because of her disability , I wouldn't recommend anyone to live at the courtyard apartments because these people have no compassion for the people at all , there concern is only about there job

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Cheryl Justyce
July 13th, 2017 Milwaukee, WI

You cannot post an honest review here at all because the site is run by a bunch of liberals who are more interested in their own sad little fragile snowflake liberal feelings than they are with an honest and descriptive review. They rejected my very descriptive review and the only thing they didn't seem to like is I mentioned the word "Indians", in that a lot of people from India live in the complex and sometimes the curry smell in the hallway is very overwhelming, which may be a problem to people with allergies. Apparently using the word "Indian" is forbidden... how else do you describe someone from "India"? Want me to just change it to "Brown skin folks from south of China" or something? Talk about pointless liberal nazi-esque moderation. THIS IS A LEGITIMATE REVIEW ABOUT THE COMPANY IN QUESTION!

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Emiliano Herran
June 26th, 2017 Knoxville, TN

I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to “research” companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!

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Juliet Burgess
June 26th, 2017

I reviewed an apartment negatively and they removed the review. The apartment is extremely high crime and I was trying to warn people but they removed it and the apartment still has a 5 rating which is completely untrue. I looked st their site as reliable and moved in here and found out the truth. After I wrote the review and it was removed I realized the site reviews are a total scam and the apartments can request bad reviews removed and they comply.

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Susan Stewart
June 12th, 2017 Salt Lake City, UT

Apartments.com is super easy to use, I have used it often when finding a place for me and my adult children. It has worked for both my son and my daughter in the last year. It also worked for me a couple years ago. I will definitely use it again in the future.

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Doyal Stewart
June 12th, 2017 Salt Lake City, UT

I have used Apartments.com for almost 10 years. We've had some weird circumstances happen over the years that has made it so we have had to move semi-frequently. This website has helped us find several apartments. It is something I have recommended to my kids and their friends to use.

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Derek Brown
October 28th, 2016

Show a 4/5 star rating when only one review gives a 4 while the rest tell the truth and give it a 1 and if a 0 was possible a 0. Seem to be on the apartment owners side compared to the renters.

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CG
September 22nd, 2016 Seattle, WA

I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to "research" companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!