Apartments.com
Is This Your Business?1.7
3.4
Overall Score
Author: Kaitlyn Short
LAST UPDATED: September 23rd, 2024
Apartments.com is one of the most popular online apartment listing websites, offering renters access to information of more than 500,000 available units for rent. In addition to serving renters nationwide, Apartments.com is an advertising partner for professional property owners and management companies, private landlords and classified listings. The company is a subsidiary of Washington, DC-based CoStar Group, Inc. along with ApartmentFinder.com, and ApartmentHomeLiving.com. CoStar operates websites with over 19 million unique monthly visitors with more than 9 million registered members.
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The Good
- Search Filter Options
- Virtual Tour Feature
- Landlord/Property Manager Tools
Search Filter Options
Potential tenants can narrow their search across a number of different categories to ensure they find the exact right space for them:
- Dwelling Type — includes apartment complex, home, condo, or townhome options
- Lifestyle — includes options catered to students, seniors, short-term, military, and corporate housing
- Price — set your minimum and maximum monthly rental budget
- Size — including number of bedrooms, as well as actual square footage
Any apartment hunter who visits Apartments.com can also filter a search by available amenities (in-unit washer/dryer, fitness center, pet-friendly, etc.) as well as by specific keywords, and a property's star rating as reported by actual tenants.
Virtual Tour Feature
Another useful feature on Apartments.com is its 3D tour feature, which allows potential tenants to explore a potential living space from the convenience of their computer or smart device. A potential renter can take a closer look at an apartment, home, or other dwelling using the following virtual modes:
- Dollhouse Mode — gives you a three-dimensional cross section of the space, showing you how all the rooms connect, and the relative size of each room compared to other spaces in the apartment
- Floor Plan Mode — a more traditional approach, this mode offers a top-down view of the apartment or condo
- Measurement Mode — using the ruler icon, users can take actual measurements of the space to determine just how much room is available to them. This is a great feature if you're curious whether that sofa will fit in the living room.
- Virtual Tour — much like the 3D tour, which allows users to view the physical layout of the home from the inside, the VR tour lets you view the apartment as if you're actually there (requires a VR headset).
Landlord/Property Manager Tools
Apartments.com is not only a useful resource for renters, but it also provides a number of helpful tools for landlords. Landlords can easily add their rental property to Apartments.com's database, and well as the following:
- Develop online rental applications
- Conduct tenant screening
- Create rental lease forms
- Automate rent collection
- Respond to apartment reviews publicly
The Bad
- License
- Alleged Negative Review Suppression
License
Since they don't use agents, realtors or brokers, no licensing is required. This allows for no commission fees or acquisition costs for renters. By interviewing everyone from brokers to owners and property managers, Apartment.com makes sure their data is up-to-date, trusted and reliable. The downside is that Apartments.com does not broker, lease, or sublease apartments directly and is not a part to any transaction between landlords and renters. So, Apartments.com does not (a) guarantee or ensure any apartment or any transaction between a renter and landlord, (b) collect or process payment or execute any lease or sublease documentation on behalf of renters or landlords, or (c) broker, lease, or sublease or offer to broker, lease or sublease, or own any apartments. You are personally in charge of inspecting any apartment advertised for rent prior to signing any lease documentation. If you do not want to take on all these responsibilities you must go and hire another company, or real estate agent, to help you close the deal you want.
Alleged Negative Review Suppression
Several renters who submitted verified Apartments.com reviews to our site reported that their review had been deleted, despite meeting word count and verification requirements. Apartments.com does mention on its help center that its review moderation guidelines will not take down a review purely because it is negative. A cursory check of random listings on the site confirm the presence of one-star reviews, so it's possible that the site's review moderation process be more exclusionary than that of other search websites.
The Bottom Line
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Wolfe
1 star is way to many! They charge you $30 dollars to apply for 10 listings. As soon as you pay them, you find out that none of their listings accept their applications, so you paid for NOTHING. I submitted 2 separate online requests for a refund, or at the least, a call back, but they never called. I eventually called them, and they thought it would be cute to transfer me from department to department, and refuse to get a supervisor. Their clearly unsupervised and incompetent thieves!
6 months ago
College Student Mom
The fact that Apartments.com charges $29 to an applicant and guarantors all separately seems like a racket. A credit check doesn't cost $29 per person and if the application is for a student with no credit history and the guarantor's are backing the rent, why the charge to run a useless credit check on a college teen? Completely ridiculous and unwarranted. Would not go through Apartments.com again if given the option to avoid them.
9 months ago Edited June 12, 2024
Review Source
theroxburyarms Wethersfield, CT
This site was fine until they abruptly starting charging astronomical fees for listing rentals. A single rental listing, for a one bedroom apartment, continually crashed while I was trying to upload photos. It failed to save any details despite my manually inputting them, before I finally got it to save. After this two hour process, I was absolutely furious that there was no longer a free listing option and they wanted to charge my card for nearly $400.00. I don't even use them for application, leasing, or background check services. I just wanted to post the listing. There are plenty of people using the full range of services that expect to pay, so to spring this on a small time landlord, after their website acted like budget garbage was absolutely unacceptable. I wish renters would go back to Craigslist.
1 year ago
Ebonie Purvis Clarksville, MD
This company's tech support team is sorry...The fact I have to write a review about their tech support team should warned others you will experience technical issues, in my case several. The site didn't allow me to access my account from Google. The cell phone I usually use to access my Gmail account, screen broke so I was locked out from my email account. The homeowner registered the new email address to the site, I still couldn't gain access. I finally emailed their tech support only for them to tell me "you have to log in from the new email address." I assured them, that wasn't the issue since I was locked out of my old account. It was so frustrating because I found myself repeating this same line to them over several emails because they repeatedly kept giving me the same advice as if they were completely ignoring everything I was saying. They got the bright idea to register the new telephone number under the account as well but it still doesn't work. Oddly enough my children's phone registered under my name, under a different number allows me to gain access to my online Apartments.com account.
The next issue is the site and my crooked landlord are adding extras fees to the account that no one can provide an explanation for, the site is supposed to itemized all charges and again they failed to explain an extra $18.96 that is on the account. Unfortunately, I'm use to my landlord trying to get over so I calculate all charges she post to the account with a fine tooth comb and for legal reasons I can't get the site to acknowledge the landlord is adding late fees to charges being posted on the same day. Isn't this what Apartments.com advertise and prides their selves on ? They will serve as a liaison between tenants and property management/owners to keep records of all payments, needed improvements and to help costumers find future living accommodations. If it were possible to give a half a star I would. I am going to get OAG (D.C Office of the Attorney General) to look into this matter.SMH
1 year ago
Scott sutton
Apartments.com changed their platform and led me to believe I had paid my rent on time, as I normally do for the past 3-4 years always the same way. The only difference this time is Apartments.com made an extra submit button, so when I submitted the payment it needed to be I guess "doubled submitted" in order for payment to be processed.
I got an email shortly after submitting my payment saying that I never paid rent.
Because of this I was charged a $100 late fee which is unreversable by apartments.com and the landlord would have to get involved. As a landlord he's not aware of the fact the system had changed and he could care less, he wants his money and that'd the long and short end of it.
I also have proof of everything above with an email thread from Apartments.com saying they indeed changed the system and they saw I logged on like I normally do to pay rent but since they change it to a double submit button the payment never went through. I had to pay an extra $100 because of this.
Will be contacting the bbb as well
1 year ago
R G Boerne, TX
I live at a not so great community where many residents tried leaving feedback on Apartments.com. Every time a detailed, negative review was published, it was followed by 2 or 3 suspicious positive reviews that were all very similar. As more and more negative reviews came in, they all magically disappeared. I tried leaving a negative review after the purge and it never showed up. Funny enough, only positive reviews have been published since. I tried to repost my negative review and they said I couldn't since I have "already posted one". All of this to say, do not trust this website. Using Apartment Ratings or Yelp. Even negative Google reviews have been disappearing lately. How sad these companies are helping bad property management get away with lying to customers.
1 year ago
Anonymous Mobile, AL
LEASE RENEWAL ESIGN CONTRACT NOT THE SAME AMOUNT AS SIGNED LETTER OFFER
I have lived at Pelican Pointe Apartments for 17 years and been through many buyouts and transfer of ownership. The office staff during my time here has remained the same. I have never had an issue with receiving my lease renewal offers or getting the new lease signed and completed. Staff is now all new. I haven't had any issues until now. I was sent a rent renewal offer letter as usual, signed by the Manager that was good until 6-1-23. I returned directly to her business email a signed photo of the letter, with notation to please issue the lease renewal, email the eSign contract to me for completion. I included my Renter's Insurance proof documentation by 5-31-23. She sent the renewal eSign document out with a different higher monthly rental amount than was quoted in her signed letter. I returned the renewal unsigned thinking it a typo and requested she correct it and email me back the corrected eSign lease renewal noting the price quote difference. I have sent numerous emails, phone calls (voicemail only no one answers) left messages and have not received the corrected returned eSign renewal. My lease expires 7-31-23. I don't know if other tenants are experiencing the same issue or not? I was planning on leaving a positive review not having an issue before I had this experience. Administration oversight by parent company (Owners RREAF HOLDINGS, TX contact # ) is encouraged. Finally got through to Anita 7-17-2023 at RREAF HOLDINGS and forwarded emails to her. She advised she would forward info to the area supervisor to address. Neither RREAF or Pelican Pointe Apartment Manager has contacted me. RREAF Anita's mailbox says full 7-19-23, can't leave a message?
1 year ago
Red Scimitar Los Angeles, CA
It became clear almost immediately on starting to use the site, that it's notion of what someone is looking for is a very at odds with how search works, and how listings work.
When I say I'm looking for two bedroom condo, I mean I want to rent a whole condo that has two bedrooms. It doesn't mean a 5 bedroom condo which already has occupants, who are renting out one bedroom in it.
Anybody would understand it that way. But not apartments.com. They clearly know they have such a lack of interesting listings, that they pretty much ignore one's search criteria, and automatically broaden it so as not to appear to have nothing of interest.
In the overwhelming majority of listings they showed, it was a hidden co-living rental, not actually the type of unit that I searched for.
And they don't give you any option to specify no co-living. I find the site to be an attention trap, of little to no value.
2 years ago
jordan degraw
Complete disconnection between the landlord and the company, I was going through the review process the landlord was inexperienced and seemed like had no guidance from apartments.com on how to treat and applying tenant. When getting into a new home it should be a pleasant and exciting experience not one that feels like you're being interrogated. I understand there are verifications that need to happen but there needs to be some training from apartments.com with their landlords on how to treat people and what's appropriate to do and what's not appropriate. Going on to someone's personal Facebook page and asking someone personal questions about what they've posted is a little bit ridiculous.
Edgecliff condominiums in Louisville.
2 years ago
Ezechel B Milwaukee, WI
I like the function to use apartments.com as a tool to find an apartment.
However, I tried to post fair, honest, true reviews of my current and past place I live and it was denied for "not meeting guidelines". This is bogus because I did meet guidelines, I explained myself when I made mention of positive or negative experiences at my current residence.
Since apartments.com does not allow me to post fair, honest, true reviews I can no longer trust that they're offering fair, honest and true listings. There's no use to finding a apartments available nearby if the reviews are skewed against the tenant.
3 years ago
Jay k Westport, CT
Apartments.com is a fraud and is paid by the owners of the Apartment complexes. I tried to leave a review about The Confluence@Norwalk and they did not print the review. The review was in total guideline of the website and it was fair and honest. They will only have old bad reviews on their site for any complex they list and it will be maybe 1 or 2 at most.
My neighbor in the same complex The Confluence@Norwalk also tried to post a review and it was in guideline of the website with only 2 stars and it was short but honest and they did not print the review.
Very dishonest site for renters to shop on as far as reviews.
We took it one step further and we asked her son who lives at the same complex to write a review just to see if his would be printed and it was printed by Apartments.com because he gave it 5 stars and only positive feedback.
The review he left was not how he really felt about The Confluence@Norwalk but we wanted to see if it was going to get printed unlike or 2 negative reviews and it was!
Do not go by reviews on Apartment.com it is all cherry picked reviews with a bad one thrown in for good measure.
3 years ago
Seattle landlord
We listed our rental properties on Apartments.com for the past year. Apartments.com suddenly de-activated our listings this past week. After several unresolved requests to support@apartments.com to re-activate the listings a sales person called to let me know that he would work with support to resolve the issue. The issue was still not resolved after almost a week. The sales person got me on a conference call with his manager to let me know that they had discontinue the free listings and that he would be sending me a proposal for their services. Is this how small landlords wish to be treated? Needless to say, there is no good reason to use Apartments.com. Their listing rates are no where commensurate with the value received and I have no confidence in a company that treats their clients this way.
3 years ago
Xochitl Tino Chicago, IL
Our company was previously on Cozy.com till they sold to Apartments.com.
I've had multiple issues as an admin. I've had to use the owners log-in because he is the only one with access to the properties. It always makes me verify with code to his email, when owner isn't available to forward me code, its useless!
I've attempted to create my own profile, but now I have to wait for "approval" for each individual property.
2nd major issue is the hold times! I cannot be on hold for over an hour, I end up having to hang up and try again. After the 2nd day of calling multiples time, I finally got someone after 40 min. First thing employee said "if we get disconnected, is this a good phone number to call? I said yes - all of a sudden it hangs up. No call back! Now I'm back on hold which is EXTREAMLY frustrating.
The phone call is for something I should be able to do online (renew lease) but it does not allow me to! Now I'm stuck on hold because it wont allow tenants to pay rent.
3 years ago
Brumbaugh Properties LLC Troy, OH
I am a landlord that recently started using apartments.com and have used them several times. I work very hard to follow all applicable laws. I have found several ways they are making following the law extremely difficult.
1. I am not allowed to include my written tenant selection criteria as it mentions that I do not accept people with criminal backgrounds if it is of a “sexual nature” they will not let the work sex be in the listing. It is proper business practice to have written tenant selection criteria to show you are following all fair housing laws. As I only do business in person I have overcome my concerns but the fact that I give everyone a written copy so even though I have my criteria on Zillow I am still treating everyone the same.
2. I have to be very careful every tome I am on the site to not accidentally activate online applications as it is alway in your face trying to trick you to select it. Again I have a paper application and a policy of first come first serve and I do all my own background checks thru one company so I am sure I have measured everyone by the same exact criteria. If someone uses an application with different questions or formed thru a different company for background checks and is therefore not measured exactly the same I could be guilty of a fair housing violation. If one screening company checks a source that statistically has more negative information on blacks than on whites that can and has been declared racist by regulatory agencies.
I am done using them!
Terrible customer service and terrible ability to do my job right.
3 years ago
Suzy New Berlin, WI
Scam. I contacted Apartments.com in May of 2020 to let them know that 8 out of the 10 properties I contacted were NOT for rent and these listings were obviously not verified. I’m on the look again, and AGAIN the listings are fake listings, additionally, contacting any property results in harassing phone calls and emails filled with DEMANDS to verify my google account. I felt pressed to this write this as today I found my apartment which I NOW LIVE IN. Ridiculously listed as “verified”. It’s not for rent and the description does not even have the correct city! While researching the best place to leave a review for others looking for apartments that would be readily available, I stumbled across Apartments.com’s OWN website outlining how to write a review for them or their properties - positive review. The same stupid article goes on to say that negative reviews can be ignored as the writer has ill intentions due to other factors in their life, not anything their dwelling or the scam apartments.com pulled on them. It’s just disappointing to approach a website in hopes of help to a solution to a problem, and instead get robbed.
3 years ago
Peter B Toronto, ON
I paid for the application service but they did not provide anything to my potential landlord. He stated that he essentially received a blank page, no credit check, no additional score, etc. and as a result he required us to provide additional information in a separate app.
Apartments.com themselves acknowledged this was the case to the landlord but would not refund us the application fee. They stated to the landlord that we could still apply to nine more places with the useless application.
Do not waste your money on Apartments.com. There are dozens of other services that actually deliver what they promise.
4 years ago
Mo Jr O Anaheim, CA
it is 6:15 a.m. Arizona time Friday January 29th 2021 This site apartments.com is untrustworthy unreliable don't pay any money to this side it is a scam you have people contact you and threaten you tell you they work for a realtor progressive.com it is a scam it is a scam I'm contacting my bank Better Business Bureau and the realtor company that people say that they work for off of this site bad site will never recommend this site I pray it gets shut down This is not a good gesture at all I have text messages with people threatening me asking me for my valuable information to run my background check because I contacted them on the little email button through apartments.com Someone has Hijacked it has been compromised someone is pulling that information because I clicked on the site and somebody totally different came back at me do not trust this site please help And my husband and I paid 24.99 a piece we want our money back. THIS APARTMENT.COM IS A SCAM AND NOT TOO BE TRUSTED!!!
4 years ago
Beth Rivera Jacksonville, FL
I think apartments.com is fraudulent.
I posted an ad for my rental. They called and left a message to call 844-293-8899.
The clerk I spoke with said I do not own my property. Which is wrong. I asked for evidence of that. The young sounding cletk said the county records showed that. I asked what division of the county because I have my warranty deed and tax records. He asked for my home's address and said he wanted to go with that address instead. I told him that it is my rental not my home that is for rent. He said he will pull my ad. Something's not right with this company. The telephone number that I was provided and called for this alleged verifcation is 844-293-8899.
5 years ago
Steven Wagner Longmont, CO
The star rating system means nothing. An apartment with mostly 1 star reviews will have a 5 star overall review. I can only assume they are selling star ratings. Which lost of people do but at the time of this review right above the star rating is says, "CoStar verified" which at first I thought mean that some reviews were verified. It's not. I think it's the "star" in the name that did it. I don't think this went unnoticed by Dark Lord Apartments.com who assume is the current owner. Also, they give you the number of reviews next to the stars which clearly seems to indicate the stars are an averaged amount, which they are not. In fact, it seems the star rating at the top of the page means literally nothing.
5 years ago
Leslie Short Stone Mountain, GA
This company took over After55 and wrecked the company. Seniors picked up After55's magazine in supermarkets and drug stores and they were a reliable source for leads. When they stopped printing, they wrongly assumed all readers would turn to the internet. No way 65+ seniors are going to search there. They completely lost their entire target market and advertisers - they literally trashed the company. Trying to work with them now? No way. Horrible customer service and response times. The company is too big and no one is accountable - they pass you from one person to another. Everyone in our community has cancelled and we do not foresee a resurrection of this company any time in the future.
6 years ago
Kim Grandview, MO
I just can’t believe what just happened. I was interested in this house and was told it was for rent. I contacted the agent Eric Walker and set a schedule time with him to look at it. He also had me confirm the meeting 2 hours prior to looking at it. When I arrived for the meeting to look at the house, he arrived 20 minutes late and then relayed the message to me that the house was already rented out to someone else. That is totally unacceptable and very unprofessional of him. You think that a man in his profession would understand how stressful looking for a new house would be and for him to not only be late, but to waste my time as well is very disappointing......
6 years ago
Tina Vandivier Arlington, VA
As a property manager, I refuse to use Apartments.com, and for multiple reasons:
- Pricing is never correct. People call looking for apartments significantly under the actual price. Try to fix it? Yea. That takes days before someone reviews and approves the change. Tell me, why does a company that knows nothing about my property have to approve a change that I made?
- The money you spend on advertising isn't put to getting leads for your property. They spend more money on their ridiculous advertising tactics for their own benefit. How is Jeff Goldblum bringing me more renters? How is a one-trick tablet advertisement I get in the mail each year (no, that's not a joke) increasing my traffic? Answer is it doesn't.
- Sales will bring all of these reports saying that leads increase by 200%! Wow! Well, it doesn't matter if none of those leads are qualified. Anyways, they try to sell you on a 'Platinum Package', which will make all of the leads see your page. Well, unless the property down the street also buys the Platinum Package, and the 4 properties around the corner, and 6 more the next street over. They have no limit on how many properties can opt into the highest package. Then on the prospect side, it is giving them a bunch of properties that paid top dollar for ads instead of properties that match the preferences they selected/need.
- Cancellation of service. I terminated our contract for my property. They do not generate half as many leads as other similar sites. However, you better believe I get an email and a call at least once a month afterwards, starting only 2 weeks after I told the area sales rep every reason I terminated.
- When I did have a contract with them, I opted out of posting reviews to the site. Reviews are great, but all of the reviews that Apartments.com will approve/post are only 5-star reviews. Not everyone is going to like a property, and that's ok. People have different needs and preferences, and no apartment building can match all of them for everyone. It just doesn't work that way. Instead of being honest and letting people make a decision for themselves, Apartments.com wants to oversell you on something you may get to and decide is not for you.
Renters, don't waste your time. Property Managers, save your money and find other ways to reach out to renters.
7 years ago
Cheryl Justyce Milwaukee, WI
You cannot post an honest review here at all because the site is run by a bunch of liberals who are more interested in their own sad little fragile snowflake liberal feelings than they are with an honest and descriptive review. They rejected my very descriptive review and the only thing they didn't seem to like is I mentioned the word "Indians", in that a lot of people from India live in the complex and sometimes the curry smell in the hallway is very overwhelming, which may be a problem to people with allergies. Apparently using the word "Indian" is forbidden... how else do you describe someone from "India"? Want me to just change it to "Brown skin folks from south of China" or something? Talk about pointless liberal nazi-esque moderation. THIS IS A LEGITIMATE REVIEW ABOUT THE COMPANY IN QUESTION!
7 years ago
Emiliano Herran Knoxville, TN
I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to “research” companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!
7 years ago
CG Seattle, WA
I manage apartment buildings and post my own ads but have never posted them through apartments.com. Now I am getting phone calls on 2 apartment rentals that apartments.com has on their website and I DO NOT have any apts. available for rent right now. They have stolen my photos from old ads, the information is wrong, the prices are wrong and my phone hasn't stopped ringing because they have FAKE ads up of mine! I was told by customer service that their research affiliate Co-Star probably put them up and there's not a single thing they can do about it and also they can't (more likely WON'T) for some idiotic reason remove the fake ads for my properties . I will NEVER EVER in the future give any information about my rentals to "research" companies that call me on the phone. Shame on apartments.com for advertising false information and wasting my time on the phone explaining to apartment hunters why I don't have anything for rent. I tell them that it's a false ad apartments.com has posted without my permission or prior knowledge. I will never recommend apartments.com for ANYTHING!
8 years ago
Audrey Temes
Automatic payment set-up is cumbersome and inefficient. I rented an apartment through their site, set up payments to be submitted automatically and only 1 payment went through. Customer service was no use and do not own up to their inefficiencies.
11 months ago
Chase Woodall
My account was hacked through this site and my rent payments were re directed to a hackers bank account. I had to go to the police to get the hackers account subpoenaed. Apartments.com would not do any payment reversal so I had to get around 22 tenants to dispute with their banks to get payment reversals. It caused me six months of stress and I had to switch to a professional PM website. They did not do two step verification on the hacker. I would recommend as a property manager to not use this site since there was a lack of security.
1 year ago
Aaron Rock Avon, MA
Absolutely terrible. I applied for a studio apartment. 2 to 3 weeks went by and I got no response about the application but I had to pay 30 bucks for them not even to look at it. Then I contacted for a refund because I just wasted 30 bucks because the landlord never even looked at the application. They denied the refund and said that I can apply for 10 more. I wouldn't even apply to one more for free on this site. I really hope that $30 was worth it
1 year ago
Katherine Nez
I paid to have my application filled out so that I can send them to all the places I was interested in. They just take your money yet. They’re not even the ones in control of the rentals and I must’ve sent out 18 applications or inquiries and nobody got back to me, so they just take everybody’s money and do nothing. It’s literally illegal and fraudulent. They don’t even have the listing and nobody gets back to you.
1 year ago
L Bush Onalaska, WI
Left negative valid review for my current apartment complex and it was deleted for no reason. Also currently shows 4 reviews total, one 5 star review from nearly 10 years ago and three 1 star reviews from recently, but apartment complex still rates 3.9? Where's the math? Looks to me like apartments.com will take payment to take down bad reviews. Misleading to future renters
1 year ago
Keoma Albuquerque, NM
There are a lot of fraud listings on the website. The website does not backup tenants who are scammed by listings on their site. Terrible customer support. They really don't care about what happens if there was a fraudulent listing on their site. Their response, here's a link for things to watch out for but that link was only given after complaining. I would be very careful getting an apartment with this website and go through all of the verification needed on your own since this site does not.
2 years ago
Morgan Oliver Columbus, OH
Their review system for apartments is borderline fraudulent. Came across a complex with all 1 start reviews but their rating said "mixed reviews" and they gave it 3.8 stars.
Their filter options will show you apartments that are out of your budget based on your criteria. I.e. if you search for a 2br that is a max if $1200 a month, they will show you complexes with studio apartments that are under $1200 a month, but 2 bed rooms that are like close to $2k.
2 years ago
David Milwaukee, WI
In the Milwaukee area I've never found a single apartments.com listing that was accurate. Every single time I've inquired about availability I've found that the apartment was either not available at all or a completely different price / layout. I've also found that landlords never post any pictures of the actual apartment. Given that the interface is bloated and laggy you're much better off using Craigslist to find where the apartments may be located then going to the management companies website itself.
3 years ago
Andee M Vancouver, WA
They are the WORSE!
I used cozy for years and now they have been bought up by apartments.com and having all these issues. They are NOT responding to support emails and when I called the support line, I'm taken to a voicemail of a person w/ very UNPROFESSIONAL greeting.
Did Cozy get bought up by some SCAM website? I don't understand and VERY VERY disappointed. I'm currently looking for another platform to use and move away from apartments.com. They are CERTAINLY SCAM!!
3 years ago
Georgia Gaconnet Chicago, IL
I wish I had read all these reviews before using Apartments.com
They are terrible- the website is constantly "having issues" When I called my representative, the number does not ring or go to a voicemail. When calling their general number, I was put on hold for 20 minutes. When I finally got to speak with someone the connection was fine, and the second I told them I could not view my applications on line, the connection had trouble, and I was disconnected.
3 years ago
Lauren Greene Cary, NC
the website advertises housed for rent. I put in my information and was immediately contacted by Ava M. who informs me via text the requirements of the room I am inquiring about. I inform her Apartments.com said this was a house for rent, not a room and when I point this out to her, I get told "I am showing a house right now, good luck" so false advertising and no help sales person.
3 years ago
Traditional Persian ,
Just signed up to list my vacant apartment but apparently unless I turn on the "online applications" I won't be receiving any inquiries. It's confusing because on their website they clearly state "advertise for free", but they get you with making you sign up for their landlord "suites". What a scam!!!! I'm going back to Craigslist. At least they are honest and forthcoming.
4 years ago
csabret Lockport, NY
Apartments.com routinely delete negative reviews in collusion with the apartment management companies.
Review 12000 Edgewater Drive Lakewood OH
Management engages in fraud. I terminated a lease 7 months early with management's written agreement I would pay a 2 month penalty. I relied on this assurance to vacate the apartment. They (candice harb evangelou) subsequently charged me for the entire 7 months after the fact and refused to respond to all inquiries.
4 years ago Edited September 14, 2021
Marimad Properties Fort Lee, NJ
I had the unusual issue that Apartments.com did not 'recognize' the address of my 4 unit multifamily property. I was forced to use their 'support' email to resolve. After much back and forth where they requested so much info from us and we provided it all, they ended up setting up the ad themselves and it's terrible and virtually uneditable where it counts. So, we'll have to rely on Zillow and Craigslist.....so far no inquiries for our 3 vacant units on Apartments.com, all have been from Zillow and Craigslist.
5 years ago
Erika Ramirez Fontana, CA
They delete bad reviews from apartments I honestly think the apartments owners reach out to apartments.com and buy them off cause it’s funny all the bad reviews removed from apartments.com? I don’t honestly understand why apartments.com removes bad reviews when people don’t say bad words they are just letting people know how bad those apartments are from experience and people should know and be aware and apartments.com not helping removing them but yeah they get paid to removed them that’s the truth. Shame on you
5 years ago
Deaf & Discriminated against SHAME ON THEM Bakersfield, CA
In order to get a listing they demand that; (email sent to me "we will be reaching out to you via telephone soon to validate the listing. Once we speak with you, your listing will be posted to our network of sites" unquote)
I AM HARD OF HEARING AND CAN'T "SPEAK WITH THEM" ON THE PHONE- they refuse to publish 4 listings i've sent them -
THIS IS NASTY DISCRIMINATION AGAINST DEAF/DISABLED PEOPLE IN THE WORST WAY!
SHAME ! SHAME ! SHAME ! SHAME ! SHAME !
5 years ago
Corey Hampton Los Angeles, CA
Apartments.com steals ads I post on craigslist to make it look like they have a customer. They also put the wrong price which puts me in a situation of telling the person calling that the ad is a scam. Jeff Goldbloom ads are pathetic for a company that pretends to have customers when in fact they steal ads. My ad was copy and pasted, but with wrong rent amount.
5 years ago
JP North Palm Beach, FL
Ratings on Apartments.com are inaccurate. Listings with nothing but 1 and 2 star reviews are shown as having an overall 4 or 5 star average. They must be getting paid by the companies in order to show false ratings. Complete waste of time to even use this website to search for an apartment, especially since they let you narrow down your search to only 4 or 5 star listings. What is the point if it isn't accurate? There are plenty of other websites that are more useful and accurate, and way less shady.
5 years ago
ALBERT COHEN Corona, NY
Posted a apartment on the Apartments.com took 15 mins not bad . Then it asked me to call a number to expedite my request ok ? Then i was asked to check my email to verify email address ? OK , NOW I CHECKED LISTING AND IT CHANGED THE ADDRESS CALLED THEY ASKED ME TRY AGAIN ? I SUBMITTED THE LISTING AGAIN AND CHANGED THE ADDRESS NOW TOTAL TIME SPENT 1 HOUR WITH NO LISTING POSTED CALL CUSTOMER CARE THEY ASKED ME TO SUBMIT A TICKET BY EMAILING TECH SUPPORT REALLY !!! GREAT CUSTOMER SUPPORT !!! LAZY !!! BIG WEBSITE WITH NO CLUE ON WHATS GOING ON !!! DONT WASTE YOUR TIME WITH SITE !
6 years ago
Becca San Antonio, TX
I used their information to rent an apartment that is absolutely horrible. The complex had a cesspool for a hot tub and old mattress parts in the breezeways (not to be outdone by the rotting trash and cat feces). Apartments.com gave this complex five stars and has no way for me to add my opinion. I am stuck in a lease, and counting the days to my escape. (Did I mention I have no running water right no--no advanced notice either. Apartments.com must have some kind of deal going, either that or they can't do math. Either way stay away from this business and their self-serving reviews.
6 years ago
Audrey Moreno Valley, CA
Don't bother looking at houses for rent on this site. A majority of these houses for rent are scams (scams that are easy to see and others that really have you going for your money)- and I was scammed nearly $2000 three-quarters of the way of completing a contract. Don't trust the information this site has on both apartments and houses- most of it is false or the apartments' in question don't work with this website on advertising at all. So much of it is misinformation and scams.
6 years ago
Kim Hadden Concord, NC
I posted a review for the horrible apartment complex I've lived in for 4 months. I wondered how the only existing reviews for the complex were all 5 stars.
Now I know. They have deleted my review and I've reposted it 3 times and now I seem to be blocked from reposting my review.
If you want REAL reviews of apartment s Do Not rely on apartments.com
6 years ago
Rick F. Boulder, CO
I am a disabled veteran who was mistreated by landlord from Griffs Residential. I placed a negative review, and apartments.com deleted it. I reported a review that was negative, short and they deleted it again. They are frauds and only post the positive reviews to the apartments who pay them every month for this protection. Apartments.com should be the last place to go for an honest review!
6 years ago
Nora San Francisco, CA
I tried advertising my rentals with Apartments.com. I have never received any "real" leads except for property managers asking if I would like to use their services. All of my leads come from Craigslist. I was wondering how this can be. I think certain property managers have some kind of deal with Apartments.com. So I did some research to review Apartments.com. From reading the reviews here, I can see why I'm not getting any leads from Apartment.com. I'm removing my account/info from Apartments.com.
7 years ago
Brian North Hills, CA
FOR LANDLORDS:
It can take several days for your listing to be reviewed and put on site. This may work in slow markets, but in competitive markets its a waste. I've put several listings up on Apartments.com and craigslist. I get responses almost immediately from craigslist and can usually rent the apartment to a qualified tenant before Apartments.com even finishes reviewing my listing.
7 years ago
