4.5
7.0
Overall Score
The majority of PetFirst reviews (read below) indicate that the company offers an appropriate amount of coverage, friendly and responsive staff members, as well as a quick turnaround time for claims. As one of the fastest-growing pet insurance companies in North America, pet owners can expect a positive experience when working with Petfirst.
Here's a bit about how the company got started and how they're doing today:
After having to put his dog down, co-founder Brent Hinton, knew he wanted to find a way to help other pet parents make veterinary care decisions without having to worry about all the financial considerations. In 2004, Hinton and Lansdon Robbins, started PetFirst.
Today PetFirst has some of the shortest wait periods in the industry for accident and illness coverage for cats and dogs. PetFirst strives to provide all its customers with a WOW experience and works hard to provide less hassle and more coverage.
The company aims to help thousands of families with their pets' veterinary care and boasts having some of the best insurance policies on the market.
Pet owners can enroll their pet for a plan here regardless of the pet's age. As long as the pet is eight weeks or older, any pet qualifies for some coverage with PetFirst.
PetFirst's Insurance offers comprehensive pet insurance plans. Members can customize their deductible and reimbursement rates to best suit their needs. PetFirst's most popular pet insurance options are:
Cost Conscious
Recommended
Additional Coverage
Coverage includes accidents, illnesses (hereditary, congenital, and chronic conditions), hospitalizations, surgeries, diagnostic tests, exam fees, x-rays, ultrasounds, medications, holistic care, and alternative therapies as well as emergency care.
After a 12-month waiting period, pets are also covered for Intervertebral Disc Disease (IVDD), Anterior Cruciate Ligaments, Medical Cruciate, Posterior Cruciate Ligaments, and Cranial Cruciate Ligaments.
The base plans here don't cover routine care, but there are three options for adding routine care coverage onto a plan. Through these, members can receive up to $125, $250, or $400 for things like vet exams, vaccines, flea and heartworm prevention, and behavioral training.
The waiting period for illness coverage here is the same as a lot of other pet insurance companies—14 days. However, the wait for accident coverage is much shorter, being available just one day after enrollment.
PetFirst offers both per-incident and annual deductible plans. However, the annual deductible plan is not offered in every state.
Unlike some of its competitors, the company hasn't developed a mobile app for members to more easily access their accounts and file claims. Members can most easily do this online on a browser.
All pet insurance companies have exclusions to their insurance plans. However, it is important to be aware of these exclusions.
PetFirst does not cover:
PetFirst strives to provide pet owners with comprehensive pet insurance plans that will work for any pet regardless of breed or age. There are a few minor inconvenient aspects to PetFirst's plans, such as no mobile app, and the annual deductible not being available in every state; but other than that PetFirst makes an excellent choice for pet owners.
Members can visit any vet, emergency clinic or specialist in the U.S., enroll a pet of any breed or age, find a plan designed to fit their budget and add on a routine or wellness packages.
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