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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: June 8th, 2024

TruGreen is a professional lawn care service and landscape design company that goes to great efforts to give its customers a healthy and beautiful lawn. TruGreen provides science-based solutions that are tailor to meet the unique needs of every individual customer. A leader in the professional U.S. lawn care industry, TruGreen helps people get a lawn they'll love.

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The Good

  • Lawn Pest Control
  • Thorough Lawn Care Plans
  • Practical and Easy-To-Use Mobile App
  • Employee Expertise and Training

Lawn Pest Control

TruGreen is a company that specializes in lawn care, so it only makes sense that it provides lawn pest control solutions. Customers can select from the TruShield℠ Tick and Flea Control Plan, Grub Prevention and Control Services or Fire Ant Control Services. Each plan targets and helps reduce the number of insects around a home. Most homeowners know how annoying it is to have bugs and other insects flying or crawling around their home, but on top of that many outdoor pests can spread diseases or cause allergic reactions in both people and pets. Thankfully, every TruGreen specialist is equipped to handle these insect control issues.

TruShield Lawn Pest Control addresses almost any major insect/pest problem:

  • Ticks
  • Fleas
  • Chiggers
  • Earwigs
  • Ants*
  • Spiders

*Ant control is not included in TruShield for all locations; the program does not control fire ants

The Grub Prevention plan can help protect a lawn from various types of beetles and other common pests that will burrow themselves into the soil and help themselves to the grassroots.

TruGreen's Fire Ant Control Services can be administered in two different ways: broadcast treatments that cover the entire yard or target mound treatments that are applied near specific ant hills.

TruGreen even offers a Mosquito Control and Defense Treatment which includes 6 mosquito spray applications per year starting at $79.95, and the monthly applications are conducted using specialized equipment to target where the biting mosquito is or could be living. The TruGreen Mosquito Defense service is backed by a mosquito-free guarantee, which includes free mosquito treatment should the pest return.

Thorough Lawn Care Plans

At its center, TruGreen is a lawn care company. Customers looking to improve the health of their lawn can choose from the four of TruGreen's lawn care plans. TruGreen's lawn care services are performed by professionals and expert technicians, backed by TruGreen's healthy lawn guarantee, and are a part of the Premier Green™ Program which guarantees customers a healthy green lawn.

TruComplete℠ Lawn Care Plan

  • 8 applications per year + 1-time aeration service
  • TruExpert℠ Certified Specialists
  • Healthy Lawn Analysis®
  • Healthy Lawn Guarantee®
  • Pre-Emergent and Targeted Weed Control
  • Aeration
  • Fertilization
  • Lime Soil Amendment
  • Premier Green

TruHealth℠ Lawn Care Plan

  • 8 applications per year
  • TruExpert℠ Certified Specialists
  • Healthy Lawn Analysis®
  • Healthy Lawn Guarantee®
  • Pre-Emergent and Targeted Weed Control
  • Fertilization
  • Lime Soil Amendment
  • Premier Green™

TruSignature ℠ Lawn Care Plan

  • 8 applications per year + 1-time Aeration service + Tree and Shrub Plan
  • TruExpert℠ Certified Specialists
  • Healthy Lawn Analysis®
  • Healthy Lawn Guarantee®
  • Pre-Emergent and Targeted Weed Control
  • Fertilization
  • Aeration
  • Lime Soil Amendment
  • Premier Green™

TruMaintenance ℠ Lawn Care Plan

  • 7 applications per year
  • TruExpert Certified Specialists
  • Healthy Lawn Analysis®
  • Healthy Law Guarantee®
  • Pre-Emergent and Targeted Wee Control
  • Fertilization
  • Premier Green™

Practical and Easy-To-Use Mobile App

With the TruGreen mobile app, customers will be able to manage their lawn care needs all from their cell phone. Users can:

  • View lawn programs
  • Contact the company's lawn care professionals
  • Access account history, service dates, and tickets
  • Provide feedback on a visit
  • Get notified on your specialists progress and track their ETA
  • Browse and purchase complementary services
  • Add a new credit card or ACH account
  • Pay bills
  • Sign up for EasyPay or PrePay billing
  • View payments
  • Manage communication preferences-switch to email or text service notifications
  • View PDFs of documents regarding any of your TruGreen services

Employee Expertise and Training

The climate, season, and region will all determine what kind of lawn care a homeowner needs. TruGreen employs a team of agronomic experts (specializes in soil management and crop production) who can help homeowners identify and treat any lawn care threats. The team also instructs TruGreen's specialist team during their TruGreen TruExpert Certification Program.

Since each lawn has unique needs, TruGreen specialists go through rigorous training that requires annual recertification. The training ensures that each specialist can develop and tailor a lawn care program that will result in a greener lawn.

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The Bad

  • Only Treats Lawn Pests
  • First Application Pricing

Only Treats Lawn Pests

As a company that specializes in lawn care services, TruGreen only provides pest control for lawn damaging insects, meaning that the company does not cover any interior pest problems of a home or commercial area. It also means that TruGreen only takes care of certain types of pests that reside in the grass, rather than homes. If individuals have pre-existing pest concerns in their home or business, TruGreen can likely not treat for the problem.

First Application Pricing

TruGreen states that all lawn plans are $29.95 for a first time application. However, in the fine print, that pricing is only available if a customer purchases an annual plan. Customers will also have to sign up for EasyPay or PrePay, and the pricing is only available for lawns up to 5,000 square feet. TruGreen states that the first time application pricing cannot be used with or in conjunction with any other offer or discount, only valid at participating TruGreen locations, availability of services may vary by geography, and consumers are responsible for all sales tax.

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The Bottom Line

TruGreen is undoubtedly an excellent option for customers wanting a healthier lawn and a beautiful landscape. The company's lawn care services are thorough and customers have plenty of plan options to choose from.

As far as pest control services, the company may not be the ideal choice. TruGreen only covers the lawn of a home or business; it does not take care of interior problems. All in all, TruGreen is a great company, but perhaps customers should look elsewhere if they want a pest control company that covers the interior of their home.

Homeowners should call TruGreen's customer service representative, or consult our verified TruGreen Pest Control reviews to learn more about this lawn care and landscaping business.

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Star Rating

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3.6

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44 Reviews

Review Breakdown

5 grade

41%

4 grade

20%

3 grade

11%

2 grade

9%

1 grade

18%

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Kristie Falbo

This company and their mosquito service doesn’t work. They guarantee (on their website) that their treatment will be effective in controlling mosquito populations within 24 hours and will be effective for 30 days. Had them come and spray on 5/29. No change in the mosquito issue. They came again on 6/5 (bc even though they guarantee within 24 hours, they tell you on the phone it takes 7-10 days …). Again no change, I am still getting eaten alive. When I called again, they wanted to quote me a price of $22 less for the upcoming months which is absurd when their product doesn’t work. Save your money, time, and blood and find a different company. This service doesn’t work. The only good thing that I can say is that they are supposedly refunding my money.

10 months ago

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Rachel cardonne Atlanta, GA

Not happy at all with this company, True Geen Mosquito control. They don't show up on the days that are scheduled , they don't call to let you know if they are not coming, they use the excuse " weather permitting " the chemicals that they use are not strong enough because the Mosquitos are right back . We have used other companies before that were effective but once they change owners staff and chemicals and horrible customer service from the new office staff and therefore I had to change and are presently looking again. I will say that True Green's office staff is very professional and wonderful , the problem is the watered down chemicals that are being used not effective at all.

2 years ago

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Yu-Chieh Wang Beaufort, SC

I'd give them a zero stars if I could. Terrible service. I used them for my lawn for a while, but started to see all kinds of weeds. I tried working with them for about a year to try and resolve the issue, calling every time and asking them to come out when there was a problem, but they didn't seem to care. They were not at all proactive about coming up with solutions. I feel like they just showed up, sprayed whatever they had on their truck and sent me a bill. They never diagnosed the problem. Our lawn was almost completely destroyed, even after we spent a small fortune re-sodding at one point. I finally fired them and hired another company, and within a few months, my lawn was weed free. We also had a contract with TruGreen for their mosquito spray service at our second home. Twice they were scheduled to come spray and instead, said that our gate was locked so they didn't perform the service. Interesting, since we don't even have a gate. The first time it happened, I thought it was an honest mistake. When it happened a second time, I canceled my contract. I feel like the company is not honest and does not care about their customers. One last thing - when I tried to call about the mosquito service, I was told that the wait time was over 3 hours. I finally got someone to help me cancel the contract online, via their live chat.

4 years ago

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Carlos Norma Rojas Barros CA

I have been a customer of true green for almost a year. My experience have been frustrating regarding schedules. Although, I request a day for the service based on my needs, it is always a struggle. It is impossible to speak to a supervisor. I just received a text from the technician stating that my service will need to be rescheduled as she was routed too far from my property. How the company routes technician is horrible doing the far away customers First and then rescheduling the near by leaving a customer like me disappointed.

1 year ago

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Leslie Peek Lee's Summit, MO

Very poor product. Signed up for the mosquito program. Less than 1 week later we can’t even set outdoors without getting bites. Called TrueGreen said it would be 3-5 days out for a free treatment. 7 days later they did come and said it was out regular treatment. (Don’t care just wanted the mosquito situation taken care of). This month. They treated on a Thursday. Mosquitos back the following Tuesday. Called again and said 3-5 days.

2 years ago

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Arthur Kurz FL

TruGreen lawn care treatment was ineffective. After over one year of lawn care service weeds increased in new turf. Repeated complaints resulted in additional free treatment that was just as ineffective. The guarantee promises additional treatment, NOT effective treatment. Total waste of time and money. Seek professional service elsewhere.

1 year ago Edited August 1, 2023

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Liz Jameson Pittsburgh, PA

Asked for a quote and they have been calling every 30 minutes!

2 years ago

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Victor Des Plaines, IL

The worst service they lied to me and after this they want give me a 10 % off

6 years ago