Name: Orkin
Rating: 3.5

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Deborah H. Celeste, TX

I had Orkin come out to my home because I had a bad ant problem. I had a small company work on it once and did not get desired results. Ants still coming in the house only at a reduced rate. Orkin says they have a 100% guarantee, so I figured that was the best business to use. When the sales person came out he said their treatment lasts for years. He said he could not give me that guarantee because I had some wood pillars for my foundation. (The home is very old.) He said I had carpenter ants, and that is why the other company could not get the job done. So I paid $800 for a one time treatment. It did go better than the other company, but still my daughter continued to have problems with ants in her room. It was not too bad, and with a death in the family and then the Covid 19 thing, the problem got set aside until I could handle it. Orkin came out and treated our house in February, and for 3 months it was fine. No more ants in the kitchen or bathrooms. But come June they were back. Not too terribly, but becoming a pain. By Sept. they were worse than ever they had been, and I finally got around to calling. Orkin scolded me for not calling earlier to report it. They said I had missed my window of opportunity. They said they could send out an inspector and charge me again for treatment. I said No Thank You! When their treatment guy was here, he just wanted to talk, he did not do as much treating as I thought he should. He assured me he knew what he was doing. It is true I should have complained earlier, but I am not the complaining type. I say unless you have money to throw away, try someone else, for this company is here to make money, not to help you out. Deborah

4 years ago

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Memeoffour Roseville, CA

Company claims to offer free termite inspection as part of service. After being with Orkin for several years we were selling our home; I was told by their agent that the inspection would be included with our regular service. That did not happen and they dropped the ball. We were out of town and stressed to find this out from our listing agent who had to contact another inspection company that charged us a hefty fee for last minute inspection. In addition, when we cancelled our service on June 11th, we were told that we had one more “call back” treatment until August 11. When I contacted them today I was told I would be charged another fee of $104 to do the included “call back” that I was assured I was entitled to. There is a disconnect between their policies and what the service they give. Unhappy customer who would like a “refund” for last service or a treatment ASAP.

4 years ago

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melanie smith Brunswick, OH

I left a bad review before and I wanted to correct a few things. After calling and complaining they came back out and hopefully fixed the issue. They did say they will keep coming back as many times as needed. Thank you!

4 years ago Edited September 14, 2021

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J Unhappy Cumming, GA

When I told Orkin that I had an infestation of chiggers INSIDE my house they could get rid of my chigger problem. I signed some long nebulous contract and they sprayed inside my house. On the 3rd visit (each visit cost $75), they neglected to call and make an appointment but came to my house and sprayed outside only. Then they left a bill for $75. I started fighting with them, told them I wanted OUT of this contract, and that they could not charge me for spraying OUTSIDE when my problem had been INSIDE. Now they have hired a collections company and hit my credit with a collection. It brought my credit rating down by 100 points. Don't deal with Orkin - they do whatever they want to do.

4 years ago

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Donna Gregory

I feel like I've been scammed. They charged me a fortune to get rid of the mice infestation in my home. To the tune of about $6000. This included replacing all the insulation in my attic, closing up all the entrances into the house and putting a god awful make shift screening over a small part of our gutters on the front of the house. This was a year ago. I call them up to close up another hole where the mice could enter and the person who sealed it up got crap all over the side of my house. That was several months ago, and after several phone calls to the company, no one has come out to my house to scrap this stuff off the side of my house. I also signed a contract for residential pest control which every other month cost $104. Another rip off. I have canceled the program and would never do business with this company again.

5 years ago

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tony

1. They lie. Tell me that I can cancel at any time, but when I try to do, the fine print reveals i have to continue service for a year! 2. When I sold my house and canceled my service, they wouldn't stop billing my credit card! They are still charging me every month for a house I don't own (three payments now) and no one at Orkin can ever seem to fix the problem. 3. They cant get anything right. The sent my bills to the wrong address for *months* when I first set the account up. Now, the new owner has Orkin, and they send his bills yo my address. lol I would never recommend this awful, scam-ridden company.

5 years ago

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Iryna Suprun

We signed up for Orkin to get rid of mice. Orkin is a scam. They are selling subscription and they do everything they can to keep mice coming and not catching them. Traps they use are useless things I have ever seen(and cheapest). They catch nothing. Mice just eat bate and leave. Sticky traps are not sticky enough to catch anything. I complained about it multiple times but nothing changed. Finally, my husband went to Home Depot and bought traps there - immediately we saw improvements and multiple mice were caught. Also, Orkin claims that they come every time there is a dead mouse in your house - I was not able to get anybody in my house for 2,5 weeks. I was told that our specialist has a medical emergency. I understand but there should be someone else. Hiring Orkin was waste of money and time

5 years ago

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Colton Gonzales, TX

Scheduled the rep they sent to be here on days I am home so they could spray inside and outside. Without a call or email he would just show up when he wanted and spray only outside ( if he even really sprayed) and then leave a bill on my door. This was not the agreement. The same guy also would try and sell me stuff (knifes, football tickets etc...) almost every time he came over when I was actually home. When I tried calling customer service to get this corrected they were not the least bit concerned about my issues or the fact they have someone trying to sell stuff to their customers. She was extremely rude about me paying my last bill... I told her I didn’t want to pay it until she assured the service would get better. I ended up paying it and ended my service with them. To summarize: don’t use Orkin, terrible customer service, terrible at actually doing the job and care more about making $90 over keeping a customer.

5 years ago

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K. D. Cagle Marietta, GA

I called Orkin when we had rats in our home. A rep came and checked the house and sold me over $3,900 worth of work that didn't have anything to do with actually removing the rats, including sealing the foundation, blowing insulation into the attic, and replacing gutters. This failed the initial inspection and had to be corrected. Big rat traps were brought out and placed but with no bait. I called them out again and they brought some bait and suggested we use peanut butter in the traps. We had to bait the traps and remove the dead rats so Orkin actually did nothing to remove the pests. Now 3 years later, we have mice coming in so I'm not so sure the "sealing" worked. I didn't feel that Orkin did the pest control we needed. But even though they are supposed to be a pest control company, they did more to sell home repair than to get rid of the rats.

5 years ago

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Latrece Shelton Milwaukee, WI

Service provider, which services all of Southeast Wisconsin. I have been having the sames issues since November 2017 even after consistent routine care. They are always late for appointments, short staff and rude customer service. The most recent issue... We contacted to schedule a service appointment on Monday and no one was able to come out until Friday...Even though their advertisement offers same day service if you call before 2 pm. In addition, they were a no call/no show for Friday's scheduled appointment . We discovered they were not planning to come after we phoned the 5 minutes short of two hour window wait time.

6 years ago

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Acrofab Office1 Holland, MI

Easy to work with; come regularly as scheduled; will revisit without charge if pests reappear; keeps office staff informed of what they are covering, what they see, etc.; provide emailed detail of service visit on invoice.

2 years ago

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Tomas Tovias El Paso, TX

I like this company because they quick and efficient the tech was so nice and explained every step of the process. No pest with in a week. I didn't have a bad experience with Orkin

2 years ago

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Michael Ard Albany, KY

Orkin was the company that treated my home for termites. They treated the foundation all around the house and placed inspection tubes in the ground to check for termites returning. The treatment was successful and no termites have returned. The only negative was the high price. But the treatment was successful and I recommend them.

2 years ago

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Shelton Germaine Rogers, AR

I contacted this company a few years back to have some pest cleaned up. They were quick to respond, maybe like 48 hours. They went into detail describing what needed to be done and gave me a general price, but they couldn’t provide a complete price quote without seeing the infestation. I did not select them to proceed, as I found another company, I choose to do business with.

2 years ago

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Michael Flint Kansas City, KS

They took care of my carpenter bee problem quickly and professionally. This is now my go to company for any and all pest control needs in the future. They were prompt and professional and very knowledgeable about my issue.

2 years ago

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Teresa Reid Newton, NC

The people that come out are friendly and helpful, they know what they are doing, where to spray, leave bait. They listen to you if you are having problems with pests and know where to bait for the problem area.

2 years ago

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DM DM Warrington, PA

We used Orkin, but cost have risen. I use to do this myself, so the convenience of them doing it has been extremely rewarding when it comes to freeing up time. They are always professional, I just wish they were cheaper. The product does work!

2 years ago Edited May 2, 2022

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Brandon Chicago, IL

I have used Orkin before in hotels that I've managed for regular preventative pest control services. Setting up the account and contract was fairly easy and I was nothing but impressed with our guy that would do the monthly servicing.

2 years ago

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melrose1989 Marion, IL

We use Orkin at my job which is in food service. We have only had their service for about 4 months now because we got new ownership and thats who they chose to use. I like them. They seem to do the job but I do not particularly like the lack of communication they provide while they visit. I like to know exactly where the problem areas are but they just come, spray and switch out traps and then leave.

2 years ago

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Erik Lewis Atlanta, GA

Scheduled online and they showed up when they said they would. I needed a termite letter for a house sale which they provided as well. Easy to work with and I would use again.

2 years ago

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L Turner Avon, IN

I had a horrible ant problem at my home and couldn't figure out where they were coming from. I tried several home remedies and none worked for long. I called Orkin and the issue was resolved in what seemed like days.

2 years ago

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Kathy Kerber Olympia, WA

Orkin had a great reputation, but we had a big problem. We found out we had mice, though we had regular service weekly. We hired a new company and found out the technician had not been putting fresh bait under the house, and since we lived close to the woods, that was problematic. This company did poison the mice, which had become so populated we then had to hire a company to come out and remove the huge nest of stinking dead mice under our children's playroom. This was something I will never forget. I hope the company has improved their reliability, but pest control and reliability go hand in hand. We never got so much as an apology from them, by the way after spending hundreds of dollars to deal with an infestation. We had a toddler and an infant with respiratory issues, and there was poo all through the house. This was a health hazard and I actually had to leave the house with the children for several days. I would say.....don't take the chance with Orkin.

2 years ago

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Luke Swierczynski San Jose, CA

I use origin products every single year to create a barrier at all windows and doors. Can say with 100% certainty it works by significantly decreasing the number of bugs that cross those thresholds.

2 years ago

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Patti Crawford Appleton, WI

I worked with Orkin in Oklahoma. We had problems with roaches scorpions and ants. Orkin came out once a month and did a wonderful job controlling our bugs. I felt a lot better sleeping

2 years ago

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Cam Hall Richmond, VA

Orkin is the name I associate most with bug defense. I love their easy to use website, they have good customer support, and they have a very professional appearance. They always did great work on our house even when we had a major ant problem. The only criticism I have is the people always are in a hurry to their next stop.

2 years ago

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Robert Ashbee

Has a termite problem in my home, after a few treatments the pesky critters were gone for good. Would recommend Orkin for a variety of pest control for any house or apartment.

2 years ago Edited March 9, 2022

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Rebecca D Sterling Heights, MI

Orkin is a nationally known company. I used them under this assumption. I felt that they used way too many chemicals indoors. Especially around children. None of the tiny pests in the basement really ever went away. I would give it 4 stars for effort but I ended up trying a different company.

2 years ago

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Laura Wise New Castle, IN

We needed to regularly treat our home for pests when we lived in the South . Orkin was always my first call, they were easy to schedule and very knowledgeable. We also thought they were affordable.

2 years ago

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Freda Oppenheim Riverside, CA

Orkin pest control has been great! I am on a quarterly plan and I never have a problem with bugs. If or when I do, I can call them and they come out to take care of it. No extra charges.

2 years ago

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Hunter Brister Norcross, GA

My family have used Orkin for as long as I remember. The pesticides do not smell and work very well on keeping out roaches and other pests. I trust the workers enough to enter my home and will continue to use Orkin.

4 years ago

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Zac Cannon Long Beach, MS

Orkin does our pest control at our apartment complex. They do a fantastic job. We rarely see mice and/or bugs. We still get some bugs from time-to-time, but that is normal for the area we live.

4 years ago

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Cathie Chavez Banning, CA

When i lived in Chandler AZ i had a guy come once a month to spray for scorpions,good job he was very polite and they did not charge a lot i feel the price was very reasonable.

5 years ago

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Scott Orem, UT

I only had one treatment from Orkin but it was really good. The discount that they were offering at the time was perfect for what we needed. The guy who came to spray was very nice and respectful. I would use them again.

5 years ago

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Madison Orem, UT

I called them for my companies warehouse being infested and they came and did their test, they explained treatment, Did the treatment plan and I never had to use them again because the problem was solved.

5 years ago

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James B nelson Las Vegas, NV

I am not sure that they are covering everything, but I think it is going well. Rodents are not in the house but we sometimes have some bugs. We found raccoons in the yard, but that is inevitable where we live. Basically we are very happy with the price and the service.

6 years ago

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laura long Albertville, AL

If I could give 10 negative stars I would. They belew 1 not once but twice. 2 years later my house is completely infested my furniture ruined had to pull carpet throw away bed, clothes ruined, cats sick they have cost me thousands because they didn't listen I called another service they sent Orkin I shared my displeasure with Orkin oh give me a chance i called them next day day told themno change they DID NOTHING SO NOW THOUSANDS OF DOLLARS LATER IM IN A HOTEL STAY AWAY FROM ORKIN FOR YOUR WALLET & SANITYlisten said I don't see anything

1 year ago

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Giacomo Romano

It used to have a decent service. Recently the service as gone very bad, and the communication between the person that comes by and Office are horrible. I had some issues with the guy coming over and I tried to call the office to have them address the issue, but there is never a follow up from any person that works in the office or a manager.

1 year ago

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Kris Patterson Cadillac, MI

Paid 274.00 for mosquito and wasp treatment . Decided mosquito treatment was not necessary therefore was never done-just one treatment for wasps. Called to see about getting refund since the mosquito treament was cancelled. Was told that was the cost for the wasp treatment only. When i first called and ordered service they gave me the brakedown of both services. Makes no sense so lesson learned! DON’T USE ORKIN! AND I DID NOT PUT AMAZING AS SHOWN BELOW

1 year ago

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Miguel De Leon

I signed up for a Mosquito control, they told me that they will spray once a month, First visit May 5, then Its been over a month and a lot of mosquitoes in my back yard. I tried calling orkin , 5-6 times, leaving VM, but no one bother to call me back. I sign on to my account and I see the next schedule June 28, That is almost 2 months . The 100% Guarranty is BS. I go to my backyard it will only take a minute or 2, you'll be bitten, You can hear the buzzing too.

1 year ago

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Tatianalebedko Q Cedar Hill, TX

Worst company in the whole region!!! I live in Lux Cedar Hill. There were ants in my apartment, ordered this company. They came when I myself brought out ants! And I pay for it. Then I complained that something was biting me. the agent checked it and said we will come to you soon. We will make an appointment. OK. I've been waiting for eight days. During this time, bedbugs can spread throughout the complex! Is that normal?

1 year ago

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Sandra Secka Orangeburg, SC

I originally had had an Orkin's tech out in May for a bedbugs problem which I still have so I've been calling and calling trying to get a solution. The technician used thermal heating which I paid 1650 for. I am sooooooo very disappointed in them and I am a very, very, very unsatisfactory customer because we were out of the house for almost 5 hours and after he finished we had to wait another half hour before entering. So look like the problem should have been taken care of but Lord Have Mercy 🙏 it's not and I am sooooooo very unhappy about it.

1 year ago

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Nathaniel Lay Kingsport, TN

Rude to us, kept cancelling after we spent hours waiting with autistic child confined away from her toys so she wouldn't make a mess for orkin guy who never came, they schedule us with a worker who has a reputation for not doing their job, sick of this place they are horrible and have caused us problems the entire season...this is for whichever office works Kingsport, Tennessee area

2 years ago

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Sharon Wood Kingsport, TN

My dad, in his 90s, has used and paid as agreed this company since 1995. He’s selling the house so he wanted to prorate this years advance payment. They said no. No letter to potential owner(s) either unless he pays for the full year. It could transfer to new owners but only to retreat, no damage replacement as in our contract. To me this is horrible business practice and taking advantage of an older vet. Shame on you!

2 years ago

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Joan Minervino Bel Air, MD

Has been horrible, called to have hornet nest removed. Came out did not remove entire nest. Came back out with a supervisor so could use a ladder. Hornets still here called again no return call. Called again was told they don't rebuild give time. Well that's crap we have a rebuilt hornets nest have called every day for a week. No call back. I guess once you get the money their done. Horrible service, paid $ 364 for nothing save your money!!!!

2 years ago

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James Washington, DC

Ineffective — rat problem. Spent $4,000 to sanitize my attic. Rep said that should drive the rat away. Rat came back and kept chewing through walls & possessions. Rep stopped responding to emails. Manager kindly came as emergency measure - I appreciated that. Yet kept insisting a hole in closet wall isn't a rat hole despite its disrupting all the traps there. Said he'd come the next day to fill the hole nonetheless. Never showed. Rat is still chewing and getting more aggressive by the day. Am contacting a competitor.

2 years ago

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John Ford Boardman, OR

I scheduled an inspection via the website. I spoke to a customer service rep on the phone to confirm the paperwork I would need. The tech called me and confirmed both the appointment and the location. On the day of the inspection, the tech no called, no showed. There was no outreach on the part of the home office, either to notify me or reschedule, and the phone call and voicemail I left with the tech went unanswered and unreturned.

2 years ago

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Warren Bates Atlanta, GA

I had a rat infestation they replaced insulation,crawl space vents,crawl space door plugged entry points with foam and wire mesh.They're courteous and prompt.I was frantic but 7,800 was overpriced in my opinion.

2 years ago

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Bmoyer

Poor service. Horrible communication skills. Won’t answer emails extremely hard to get a hold of and to plan a visit to fix the problem. Still had roaches after each visit. They tried to reschedule my appointments every time I made them the afternoon before they were to come out. Had to threaten to cancel before they did anything about it. I finally had enough and just switched today to another service. I would not ever recommend them.

2 years ago

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Pepper Petersen Spring, TX

My apartment is infested with roaches they were there when I moved in I have complained to the apartment managers I’ve had my apartment spayed twice by Orkin and they come right back and I believe that the whole complex is infested with roaches it’s disgusting and now they have a new amenity here called valet trash and people are just leaving their trash bags outside their apartments which I have seen roaches running around them to I think they should find a new pest control this is the Wildwood Forest Apartments

2 years ago

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John Fox Little Rock, AR

The bedbug exterminators arrived on time. They were finished after 1/2 hour. 4 bedrooms and 2 additional couches were treated (hopefully). The workers did not put the beds back together (It is difficult for us elderly & disabled couple to do this). Phone calls were made daily. Finally the company agreed to put the beds together in a week or so. In the meantime we are sleeping on couches. (This never occurred when we used Terminix for bedbugs a few years ago.)

2 years ago