Orkin
3.5
5.7
Overall Score
Review Source
Sean DiMaria
Orkin has provided a reasonably priced termite bond for my home for over 10 years. Each year, they come out and inspect for termite and bug infestation. I highly recommend them in this regard, and I have been extremely satisfied overall.
2 years ago
Review Source
Coffee 1234 Meridian, ID
Great value for my money service technician was very professional on time completed the silent and took care of my pre-existing problem it's highly recommended it for all day about reasons I trust the service or Kenny is a great company
2 years ago
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Lisa Anne Littleton, CO
Very professional and extremely helpful with our issue at our home. We live near a field and mice can be a problem. They helped with our issue and we haven’t had a problem since. They also use safe products for humans and pets so we felt very comfortable using this company.
3 years ago
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JR Parrish Lexington, NC
Had to call n a pest control for the termites that was eating away at porches foundation. We tried everything spray chemicals,tried to smoke them out,nothing worked so we called Orkin they came did something and we haven't had a termite problem on the porch or our property ever since and that was 3 years ago. Highly recommend Orkin iv they are in your area.
3 years ago
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Cynthia Jess WA
What I liked the most about Orkin was that they were able to make an appointment right away and the second thing was they were on time and courteous and third thing which should be number one but third thing was that it did get rid of the ants I had ants really bad and I haven't seen one ant in 2 months
3 years ago Edited July 6, 2022
Review Source
Judy Fred Wakefield, RI
Mice! Cute, yet discusting. Tried to eliminate them ourselves, but it was always a temporary fix. They kept coming back. When they got in the pantry, it was the last straw! The Orkin Man came on time, took into consideration we have a dog and a (slow) cat. They safely got rid of the vermin. Thank you Orkin Man!
3 years ago
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Brand Richardson Haun Houston, TX
We rented a house that had bed bugs. It was awful until orkin quoted us a reasonable monthly price to come rid us of these pests. They only had to come back one time after the initial treating of the house and boy was I glad to see the bugs gone.
3 years ago
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Arynn Fitzgerald Winchester, TN
They are affordable reliable and knowledgeable. They handled the bug home invasion from inside out and provided preventative treatment and follow up until the issue was uder control. Definitely worth my Hard earned money. Highly recomend.
3 years ago
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James MOLINA MN
Positive attitude not just coming into spray and leave . Willing to give other preventive ideas to control pest . They are always able to give you information on what chemical is being used . Solving a pest problem and putting you at ease that they are getting the job done
3 years ago
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Steven Whites Salt Lake City, UT
I liked best that they came out within a day or two of contacting them and they were able to spray all around my house and it ended up killing off all of the ear wigs, spiders, and insects that always seemed to get into the house. The price was a little higher than I expected so I tried another company the following year.
3 years ago Edited May 18, 2022
Review Source
Dana Hatfield Bullhead City, AZ
I've used Orkin for 6yrs now and am very pleased with the service I receive. They're punctual, polite, through, and effective. I don't have problems with the spiders in my yard and shed like my neighbors. I'll stay right where I'm at, and you can't beat the prices.
3 years ago
Review Source
Deb Jackson Valrico, FL
I have used Orkin for many years and in several states. Orkin has always been dependable , through, and reasonable.
The agents are always polite and timely.
They also have great customer service if there is an issue with any of their services.
They have always been a reputable company to deal with.
3 years ago
Review Source
Heath Clarkson
Orkin came to our home and had a promotional thing where everything was supposed to be evaluated and they would check our concerns and spray as needed. We have several pets and that was foremost in our minds, their well-being and safety.
Orkin did pretty well with that and they were personal. The reason I only gave them 3 stars is because I have a barn in the backyard that I had mentioned may have termites.. and any termite that close to my home is a concern! Well for some reason they neglected to spray there and now I’m replacing half the wood out there and having someone else out to spray for the termites.
3 years ago
Review Source
L Hill Chicago, IL
We were very pleased with our visit from the Orkin pest control technician. He solved a difficult issue on our property involving pests. He was efficient conscientious and respectful. All of questions were answered and concerns addressed. Would use this service again.
3 years ago
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Bob Trammell Bakersfield, CA
We used Orkin for several years. The guy was really nice and did an excellent job. We had an infestation of little flies in our pantry and he put some stuff in that killed them immediately. It never smelled and was safe for the food.
Great job, Orkin!
3 years ago
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Pat Clements Redwood City, CA
The service technicians are always on time and listen to everything that you need to have done. The staff that make the appointments do so with speed and accuracy. If I have any problems before my appointment a tech will come out and make sure that it is taken care of.
3 years ago
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Joe Leahy Marshfield, MA
We had a bad rodent infestation in a new area the school I work for was moving into. Orkin evaluated the problem and implemented a trapping program and trained staff on preventive measures. We are now rodent free in that area thanks to Orkin
3 years ago
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M. Nielsen South Bend, IN
We had a termite problem at my grandmas house that needed immediate attention. We called Orkin and they came right out gave us several options and prices to help us make the best decision for us. Great service and quick response. I would highly recommend them for your pest needs.
3 years ago
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Abi Dallas, TX
Last year I had an annoying silver fish pest issue and I didn’t know what to do. I tried different over the counter pest sprays and nothing seemed to work. So a friend of mines recommended Orkin and I’m so happy she did, because I no longer have the annoying silver fish pest issue and the price and service was awesome! Thank you Orkin!
3 years ago
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Christina Sutu-Wallar Concord, CA
I used Orkin for years and my mom still does - the service people are very meticulous and professional. They have a great program where they will come out in between services if you’re not happy or see bugs at no additional cost.
3 years ago
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Brittany Norfolk, VA
I was skeptical of using the company at first because I thought what people were saying was too good to be true but boy was I wrong this company is excellent always on time great pricing plans and always willing to work with you
3 years ago
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Erinmarie Xian Brandon, FL
Our first home purchase needed some serious bug control. I called Orkin and they showed up with a plan however I dont really like using chemicals unless there is no way around it so I didn’t complete the program since the first treatment seemed to have solved the problem. . I would call them back if needed.
4 years ago
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cj thor Greenville, SC
What a great company.... They provide on-time service calls. They also explain all they will be doing at your home. They have done our work for years and have kept the pest at bay !! Great company for your residential pest control needs !
4 years ago
Review Source
Mike Ika West Valley City, UT
I used Orkin a few years back to get rid of a spider and cricket problem. Super nice, super knowledgeable technician. The guy was thorough, clean, and took the time to explain what he was doing and why he was doing it. In only 2 visits, he was able to get rid of our spider and cricket problem.
5 years ago
Review Source
Reese Pleasant Grove, UT
I used Orkin when I lived in Las Vegas and they are very knowlegable on the subject . I tried to do it on my own and the problem always came back. There would still be bugs everywhere. I called Orkin and after they came never saw the bugs again. It was amazeing.
6 years ago
Review Source
Ashley Pleasant Grove, UT
My husband and I lived out in Kentucky for a summer and were faced with many pests like roaches that I had never seen while living out west. Orkin saved us! They came out and did a free pest control estimate and gave us a free quote. We were very happy with the service we received and the roaches were gone within the first treatment.
6 years ago
Review Source
Ann Bailey Lehi, UT
When I had Orkin, I was extremely impressed with their Service guy. He was the ONLY service guy I have had in my home that I felt completely comfortable with. He wasn't afraid to call Mark, his regional manager for a small fly problem that we couldn't find the source to. Fortunately, we found the source! Small bag of hidden rotten potatoes...
6 years ago
Joe
Changed me before the job was done. Fought to get refund. Kept saying they were done when they were not. Took forever to get them to finish the job. Never did a final walk through. I still have mice and now my roof is leaking from the ridge guard they installed. Roof is almost new still. Ran my credit without
8 months ago
Frances McIntyre
I am very unsatisfied with the way I was treated by the local office of orkin. They never told me discounts were available, they never told me different offers were available, they automatically put me on the yearly plan (first fist and then every 2 months, with 2 of them falling during the winter, pointless because wasps are not active in the winter.) The manager got on the phone and starting yelling at me because i had her employee on the phone 20 mins, she could not answer my questions and wouldn't slow down so i could write down what she was saying. The nest was only dusted, not removed like the invoice states. The day after I have the poisoned wasps pouring out of the ceiling in my living space and in every room of my house, and I just spent 2-3 weeks getting them out of my bedroom and catching them and watching them to figure out where they were coming in. When I called orkin for more help because now they are in my home (free 30 day return if the problem remains) All I was told 'they are dying, ma'am', and 'i can't help you'. Also, they should know there's toddler in the house, that was one question i was asked during the first phone call, also they knew it was a second story home, and the technician asked me if I had a ladder, ridicules he was not properly prepared for the job. Look up yellowjackets online, it says: Dangerous, aggressive, they can sting multipole times and send many people to hospital and cause Death! I've made many phone calls to try to get this resolved. So far, no answers and no response form the local office. I am not a satisfied customer, and they are many things on the orkin site that are untrue, claiming to do things that they do not do.! I've sent emails to the local office with orkin's written satisfaction guarantees. With no response from okins local office that likes to handle thing "in house". Once again: I WANT MY MONEY BACK!!!!
1 year ago
Ryan Phibbs Littleton, CO
Manger Derek was terrible. Was charged for a service that I was told would be covered for free under their conditions of coming back for free since the pest was not controlled. Was charged anyway and when calling back was told I would be refunded. No refund to weeks later and the manager goes back on his word saying it was a billable service. Only reason it was billable was because it was on September first. The previous service was August 17th, and prior to that July 28th. Even though three services in 5 weeks, because they were all separate months I get charged for all three. Do not use this service they will rip you off.
2 years ago
Nikale C Farmville, NC
I don’t recommend using Orkin.My initial service was for mice inside but they added mosquitoes in the package.I tried to scheduley second app but the operator I called was so rude and talked over me the whole phone call . I was only trying to communicate with her and let her know that the mosquitoe service was only the add on perk I was offered but I was paying for a mice problem, however she insisted my house had already been serviced for the month for “mosquitoes”( nobody came to my house , especially inside where the problem was)and I had a bill already.I usually use another company and I think I’m taking my business back to them .
2 years ago
Jeremy Kasma East Hampton, NY
I live in Easthampton NY. I just inherited my mother's house and I have a bee problem in the walls. I set up an appointment on Friday for Monday morning, scheduled my whole day around this. They called me up and said they were over booked for today and wanted me to reschedule. Why would I reschedule, take another day off for them to cancel on me again. The guy on the phone Mr. W was a incredibly rude and had no customer service, offered no help trying to figure out what happened, said that the other customers in my area were more important after I scheduled an appointment on Friday.
I will never use this company or refer them to anyone I know.
-5⭐️
2 years ago
Colleen Otto Wesley Chapel, FL
Brandon from Palm River is always friendly, prompt, thorough and addresses any issues we are having! I would give him 10 stars if I could! Thanks Brandon!
2 years ago
Tara Bennett
No Stars
Hello,
I am filing a complaint and want the charge for service refunded for date: 12/17/2022.
My appointment slot was scheduled for 8am to 10am. Technician did not show up to property until 12:15pm. There was no notification of lateness. This is the 2nd time the tech has showed up 2hrs outside of scheduled appointment? The 1st incident was September - Tech Tavon stated we should’ve gotten an email/call making us aware that the service appointment would start late - We did not receive anything?! The only reason the September appointment was done was because I was walking out of my home at 12:30pm and he had arrived at the door? This is unacceptable and now has happened twice. How do you have a 1st slot 2-hour set time for the appointment and the tech arrives 2 hours later than the scheduled slot ends? We need the inside of the home serviced? When he arrived on 12/17 after 12pm he was captured by the Ring Camera walking around the property on his phone and spraying 1 side of the home on an outside wall? But, nothing more - And no phone-call to say he had arrived 2hrs late!! I’ll be reporting the horrible service to BBB as well as a review on Google.
Tara
Sent from my iPhone
2 years ago
D West Chester, PA
Mosquito service was awful. It didn’t work AT All. The guy who came the first day when I was signing the paperwork assured me that the ENTIRE yard would be sprayed (as in area Vs perimeter) he was incorrect. Only the perimeter was sprayed. My company I used last year had the same price per service and sprayed the entire area. Even under my deck because I had an easy access point. I have called you guys repeatedly asking to stop service and get a refund and all I get are snotty responses and that is if anyone picks up the phone to begin with. If I leave a voice mail it takes pulling teeth to get a call back. I have to leave several over a week span and if I am lucky I might get a call back. I don’t know why no one ever picks up the phone during their normal business hours. I paid In full with your company, HUGE mistake. I will NOT be coming back and I will be doing my absolute best to make sure no one wastes their money on your services again. Your people don’t even show up when scheduled. No one even came last month let alone for my reservices I requested.
3 years ago
Eileen Ognibene Attica, NY
Last summer I paid $3K for Orkin to eradicate bats from my home; the company came out 3 times because after the initial service, I still had bats in July and August.
I had a bat this year in May, a time of year that I'd never before had a bat. I called Orkin and they came out and checked some more areas. My service is through the Amherst NY office. On 7/4, I caught a bat in my basement in a mouse trap; shortly thereafter I found one outside near the chimney on the cinder block portion of the foundation. There was also a dead bat in the basement.
I called the office MANY times (the secretary has been WONDERFUL) but it wasn't until I called the Atlanta headquarters that I finally got a return call and someone came out. A bat cone was placed on an area of my chimney. This was about a month ago. I called on 8//8 to say I'd be going on vaction on 8/18; they were supposed to come back out, remove the cone and seal the chimney top to bottom. The secretary copied the regional manager, the office manager and the tech and said I'd hear from someone. I HAVE STILL NOT BEEN CONTACTED!! It's not my problem if the office is short staffed--I paid for a service a year ago that did not solve my bat issue. For me, $3K isn't an easy amount to just throw away but that's what I feel I did. There is a somewhat local pest control service; I went with Orkin assuming a national company was likely reputable and reliable. I couldn't have been more wrong. I will not ever recommend Orkin to anyone, nor will I contract with them again. I know enough about bats to know eradication isn't an easy task. But you are the professionals; don't tell me you can do something that you clearly cannot.
3 years ago
Capie Hiss Atlanta, GA
I arranged a visit by a Orkin man. He was to come between 2 and 4.. It rained really heavily that day so I did not expect a visit. But I also never received a call to cancel I called the phone number talk to a gentleman & told him no one had called and I would like to reschedule. He said someone would contact me that day, they did not. I called again the next day mentioned that I had called and got no response the gentleman said he would contact his supervisor and I would get a call back I never got a call back. Everyone I spoke to was very nice they just did not have any follow through.
3 years ago
Madhurima Thevanathan Walpole, MA
We used Orkin in November 2021 for attic and exterior exclusion. while the exterior exclusion was done well, the attic exclusion was not.
Specifically,
* Cardboard boxes were placed on the top of light fixtures to prevent bugs from getting into the ceiling lights in the second floor
* the technician Ray damaged an interior wall in our bathroom and our front door We sent them pictures of said damage immediately after the technician left and were told a contractor would get in touch with us to get this back to normal and no one called. I have been patient for over 6 months now. I have email communication records of this.
I have been on the phone with them 4 specific times for 20 minutes and have been assured that Chris, the manager, will call me back to never hear from them again.
We signed a contract with an individual named Jonathan C and have paid the amount in full.
I do not recommend this company for their terrible customer service
3 years ago
CLIFFORD JORDAN Tampa, FL
hope you can inform viewers about this before they hire Orkin.
I hired Orkin Pest Control to tent my home for termites at a charge of 2,890 dollars. At first I thought that this was a pretty high price. The Orkin Salesman told me that none of their competition could do what they do. As soon as he left I called a company named Absolute Pest control and left my number for a call back quote. While waiting for a call back from Absolute, my wife told me not to go with a generic or no name company. I decided to tell the Absolute people never - mind, I would go with Orkin. After I signed the contract with Orkin, they (Orkin) sub-contracted the job to Absolute, the same company that I turned down for the job. The point I'm trying to make is Orkin does not tell customers that they themselves do no do the fumigation, instead they jack up the price and then hire generic companies to do the job. I'm not looking to be on the news but I felt ripped off after I found out that the company I turned down got the job without my knowledge.. I can provide all relevant information so you can inform your viewers about this.
3 years ago
Lily Betria Scottdale, PA
Giving two stars because the workers were nice. Giving such a low rating because they told us they’re the best in the world and it’ll fix our problem it didn’t. I pay monthly and sometimes they don’t even come. I had a fly and ladybug infestation in my room upstairs and they guaranteed it’d stop it. Nope dead flies everyday as well as ladybugs and now I have a stinkbug infestation. And they won’t refund me.
3 years ago
stacy wachtel Mankato, MN
We had Orkin in 2 locations for about 5 years or so. First they couldnt get our pest issue under control and there was like 4 or 5 different techs. It was annoying. Then when we moved they helped us out with another type of pests. Then they started taking money out of my then fiances card with out permission. We did have a bill that needed to be paid but they started taking the money wothout our consent. I talked with thwm.about it and it happened again. Well later on when my father who lived in a different home with a different address needed help, they refused to help a man with bed bugs who was a brittle diabetic that was a double amputee because my name was similar. They told me why and I said I was only giving them one more chance and since they have refused service to him because of our past argument was bull! He needed help and it was a different address. Firat you take mo st without consent and then you refuse another individual. Shame on you!
3 years ago
LenaBond007 Pinellas Park, FL
Told I was responsible for my deceased mother's last payment or they would NOT provide service. Their reason is because it's under the same address. I explained to them that was when my mother was still alive & lived there but now I live there & a new customer & that I did NOT have the extra $175 to pay off her debt. He responded by asking how I plan on paying her debt. He wasn't even listening! I said once AGAIN that I can ONLY afford MY payments. I told him he can either wave my mother's last bill and gain ME as a new customer OR walk away with nothing. They refused. Personally, I think that was a foolish mistake on their part. NOW they will recieve NOTHING from me as a new customer AND they will also not get that $175 owed to them by a deceased individual. I had the very SAME situation with Duke Energy when I had to open my own account. Duke Energy did NOT hold me responsible for my mother's past 6 remaining bills. As they shouldn't. And they were smart enough to do so & gained my business in return. I understand ORKIN is a nation wide company & have their own protocols but I find it shamful that a very well known & successful company would treat potential customers this way. I suppose they think I'm only one customer & no loss to them. Well Orkin...Keep treating people like that and 1 customer turns into many. I can understand if I myself owed a past balance on a previous account but that is NOT the case. I don't think I was asking for anything unreasonable, by not being held accountable for someone else's past balance, even if that person was my mother. I remember when bussiness would go an extra mile and try their best to accomidate a customer. Nice to know that ORKIN does NOT do that for their customers and obviously do NOT CARE. ORKIN...You're not the only pest control in town. I will do my research and find a reputable company that actualls values their past and new customers and provides quality service. YOUR LOSS ORKIN! I WILL NEVER RECOMMEND!
3 years ago
Marie Link-Cannon Cabot, AR
I had someone from Orkin, Inspector come out to) give me a quote for squirrels in my attic. He quoted me an extremely high rate of $4700 but refused to give me an itemization of what was included in the quote. I sent an email and called requesting an itemization for this quote, but the inspector stated it was not Orkin's policy to give an itemization of services to be rendered and that he could only verbal -tell me what they were going to do. He said it included sealing off areas where squirrels could get in. This level of/ lack of complete customer service left us doubtful about the company. Who does this? We lost trust in the company name and started to suspect unfair pricing.
3 years ago Edited January 5, 2022
J Goose Creek, SC
The staff in North Charleston, SC are con artists hiding behind the well established brand. The inspector pretended I had an issue that I actually didn’t have. When I told him to show me, he began shuffling and staring at his phone and then changed the subject. When I asked the manager who came out after I complained about how they were handling my service, why the inspector refused to show me what he claimed he saw, he began to immediately back up the inspector by saying he trusts him and if he says he saw it then he saw it. A technician who was actually a decent person and is probably not receiving a cut or benefit that the 2 scam artists are receiving, seems puzzled when I asked him what he saw…which was completely different that what the cons said. He even said what I was describing and the photos I was showing were NOT the issue I was being treated for. Yet we were already on the hook almost $3k. Do NOT be fooled by the “Orkin” name, this office is scamming people.
3 years ago
Sarah Jane Austin, TX
I’ve used orkin for months and at first really liked them. They were timely with their appointments and would work around our schedule. The last few appointments, they would show up hours before or after timeframes, if they even showed up at all. When I finally got fed up and chose to cancel, they didn’t care at all. My last two appointments never showed up and I took time from work to be home and they didn’t show up, call, email, text, anything. When I called to enquire, they said the tech was no longer with the company that was supposed to service my house, and didn’t send another tech, nor call or anything to reschedule. I would highly recommend going with a smaller company that actually values your business, because orkin does not!!! Very very disappointed!
4 years ago
jujubie035@yahoo.com Akron, OH
I found out we had bed bugs. I went into panic mode and just called because I was familiar with the name instead of doing my homework. While they may do free estimates when it comes to other pests, not so with bed bugs. And if you decide to go with them it comes off the total, and if not you're out that money. And they don't guarantee it. After 2 treatments my house is still in disarray, most of our clothing in garbage bags and living out of a plastic tote, we still have them. Save yourself some grief and do your homework, and support a local business that doesn't charge for estimates and guarantees their work. I will never use this company again.
4 years ago
Anonymous Forney, TX
Orkin damaged my appliances after bombing/fogging my kitchen and living room, They were suppose to complete the entire apartment they did not and are wanting to charge me $217 my apartment is tiny well the living room and kitchen are. It wouldn’t even of come down to that, if their spray would’ve worked when they come in to do monthly sprays and if they would of sprayed more than one squirt in kitchen and barely in bathrooms spending a total of 2 mins if that in the apartment. After they do that I see more than ever and never seen any dead ones. We bought demon and that worked better than there spray. Do not use orkin they are a waste of money and not effective at all and their customer service is crap as they can’t even give you a straight answer as to what they are going to do. Will never be using them again once I move out of these crappy apartments.
4 years ago
Devin Gambino Nesconset, NY
Made a scheduled appointment Sunday night for you guys to come Monday June 7th. Then you called an hour before you were supposed to arrive saying you had to cancel and I was told to reschedule for June 8th today between 10-12PM EST. I said ok and stuck with them because I understand things come up and i appreciated the call at least to let me know.... WELL NOW ITS June 8th and Its now 12:02 PM... I called to ask where you guys are.. GUESS WHAT .. ANOTHER CANCELLED APPOINTMENT! Only this time I HAD TO CALL YOU to find out the appointment was cancelled... TWO DAYS of missed hours at work and another day of pests being an issue for my family. SO ORKIN OF NEW HYDE PARK ... THANK YOU for costing me hours at my job = taking food off my families table and thank you for the unprofessionalism to cancel on a customer TWICE and not even call to notify me on the 2nd cancellation. Just go with (1) Arrow or (2) Terminex or (3) Suburban Exterminating.
4 years ago
T. B. Festus, MO
They charge premium prices for substandard service.
$78 a month, one guy took a half an hour to spray the property, a different guy on a different month gone in ten minutes...no consistency in service.
Paid exorbitant prices for preventive rodent control...hundreds of dollars for attic treatment.
Less than 15 min and left the access unsecured.
Filed a rodent complaint in the garage asking for assistance, got laughed at.
Best part.
They contact you TELLING you when you will be home for the next appointment... Not asking if the date is o.k., but telling you.
People (the employees) say no problem just call us to cancel or reschedule.
They use to TELL you in a week in advance, that change to three days notice, and finally a 24-26 notice for to be present at your home.
So I guess if you have a doctor's appointment or work your out of luck?
No, they say just call them...when they are in the office and they care if you're at work and can't call nor is it their problem if you don't get the message in time.
I talked to management, that was like talking to a brick, (IMO) they clearly don't care about their clients at all, they treat the entire thing like a joke and that YOUR life is an inconvenience to them.
4 years ago
COURTNEY Jourdanton, TX
I had a free termite inspection scheduled along with a schedule for quarterly pest control. We are currently buying the house and do not live in it. I scheduled for the inspection between 2-4pm. I had to block my schedule, my realtors schedule and also make sure the current homeowners were not home at the time. Well, 245pm came around and I called to make sure they were still coming that day. They confirmed that I was on the schedule and that the gentleman would call when he is on the way. 430 came around and NOTHING! I called back to see what was going on. I spoke with a lady who said she was going to call the gentleman and have him give us a call personally to let us know a time frame. The rest of the day came and went with no call and he never showed up. Multiple people had to rearrange their schedule for this inspection that never happened. I called to cancel my future pest control services with them and they didn't even ask why I was calling to cancel. She just said "ok, I cancelled it for you" and we hung up. TERRIBLE customer service. 10/10 DO NOT RECOMMEND
4 years ago
