Orkin

Manger Derek was terrible. Was charged for a service that I was told would be covered for free under their conditions of coming back for free since the pest was not controlled. Was charged anyway and when calling back was told I would be refunded. No refund to weeks later and the manager goes back on his word saying it was a billable service. Only reason it was billable was because it was on September first. The previous service was August 17th, and prior to that July 28th. Even though three services in 5 weeks, because they were all separate months I get charged for all three. Do not use this service they will rip you off.

I don’t recommend using Orkin.My initial service was for mice inside but they added mosquitoes in the package.I tried to scheduley second app but the operator I called was so rude and talked over me the whole phone call . I was only trying to communicate with her and let her know that the mosquitoe service was only the add on perk I was offered but I was paying for a mice problem, however she insisted my house had already been serviced for the month for “mosquitoes”( nobody came to my house , especially inside where the problem was)and I had a bill already.I usually use another company and I think I’m taking my business back to them .

I live in Easthampton NY. I just inherited my mother's house and I have a bee problem in the walls. I set up an appointment on Friday for Monday morning, scheduled my whole day around this. They called me up and said they were over booked for today and wanted me to reschedule. Why would I reschedule, take another day off for them to cancel on me again. The guy on the phone Mr. W was a incredibly rude and had no customer service, offered no help trying to figure out what happened, said that the other customers in my area were more important after I scheduled an appointment on Friday. I will never use this company or refer them to anyone I know. -5⭐️

Brandon from Palm River is always friendly, prompt, thorough and addresses any issues we are having! I would give him 10 stars if I could! Thanks Brandon!

No Stars Hello, I am filing a complaint and want the charge for service refunded for date: 12/17/2022. My appointment slot was scheduled for 8am to 10am. Technician did not show up to property until 12:15pm. There was no notification of lateness. This is the 2nd time the tech has showed up 2hrs outside of scheduled appointment? The 1st incident was September - Tech Tavon stated we should’ve gotten an email/call making us aware that the service appointment would start late - We did not receive anything?! The only reason the September appointment was done was because I was walking out of my home at 12:30pm and he had arrived at the door? This is unacceptable and now has happened twice. How do you have a 1st slot 2-hour set time for the appointment and the tech arrives 2 hours later than the scheduled slot ends? We need the inside of the home serviced? When he arrived on 12/17 after 12pm he was captured by the Ring Camera walking around the property on his phone and spraying 1 side of the home on an outside wall? But, nothing more - And no phone-call to say he had arrived 2hrs late!! I’ll be reporting the horrible service to BBB as well as a review on Google. Tara Sent from my iPhone

Mosquito service was awful. It didn’t work AT All. The guy who came the first day when I was signing the paperwork assured me that the ENTIRE yard would be sprayed (as in area Vs perimeter) he was incorrect. Only the perimeter was sprayed. My company I used last year had the same price per service and sprayed the entire area. Even under my deck because I had an easy access point. I have called you guys repeatedly asking to stop service and get a refund and all I get are snotty responses and that is if anyone picks up the phone to begin with. If I leave a voice mail it takes pulling teeth to get a call back. I have to leave several over a week span and if I am lucky I might get a call back. I don’t know why no one ever picks up the phone during their normal business hours. I paid In full with your company, HUGE mistake. I will NOT be coming back and I will be doing my absolute best to make sure no one wastes their money on your services again. Your people don’t even show up when scheduled. No one even came last month let alone for my reservices I requested.

Last summer I paid $3K for Orkin to eradicate bats from my home; the company came out 3 times because after the initial service, I still had bats in July and August. I had a bat this year in May, a time of year that I'd never before had a bat. I called Orkin and they came out and checked some more areas. My service is through the Amherst NY office. On 7/4, I caught a bat in my basement in a mouse trap; shortly thereafter I found one outside near the chimney on the cinder block portion of the foundation. There was also a dead bat in the basement. I called the office MANY times (the secretary has been WONDERFUL) but it wasn't until I called the Atlanta headquarters that I finally got a return call and someone came out. A bat cone was placed on an area of my chimney. This was about a month ago. I called on 8//8 to say I'd be going on vaction on 8/18; they were supposed to come back out, remove the cone and seal the chimney top to bottom. The secretary copied the regional manager, the office manager and the tech and said I'd hear from someone. I HAVE STILL NOT BEEN CONTACTED!! It's not my problem if the office is short staffed--I paid for a service a year ago that did not solve my bat issue. For me, $3K isn't an easy amount to just throw away but that's what I feel I did. There is a somewhat local pest control service; I went with Orkin assuming a national company was likely reputable and reliable. I couldn't have been more wrong. I will not ever recommend Orkin to anyone, nor will I contract with them again. I know enough about bats to know eradication isn't an easy task. But you are the professionals; don't tell me you can do something that you clearly cannot.

I arranged a visit by a Orkin man. He was to come between 2 and 4.. It rained really heavily that day so I did not expect a visit. But I also never received a call to cancel I called the phone number talk to a gentleman & told him no one had called and I would like to reschedule. He said someone would contact me that day, they did not. I called again the next day mentioned that I had called and got no response the gentleman said he would contact his supervisor and I would get a call back I never got a call back. Everyone I spoke to was very nice they just did not have any follow through.

We used Orkin in November 2021 for attic and exterior exclusion. while the exterior exclusion was done well, the attic exclusion was not. Specifically, * Cardboard boxes were placed on the top of light fixtures to prevent bugs from getting into the ceiling lights in the second floor * the technician Ray damaged an interior wall in our bathroom and our front door We sent them pictures of said damage immediately after the technician left and were told a contractor would get in touch with us to get this back to normal and no one called. I have been patient for over 6 months now. I have email communication records of this. I have been on the phone with them 4 specific times for 20 minutes and have been assured that Chris, the manager, will call me back to never hear from them again. We signed a contract with an individual named Jonathan C and have paid the amount in full. I do not recommend this company for their terrible customer service

hope you can inform viewers about this before they hire Orkin. I hired Orkin Pest Control to tent my home for termites at a charge of 2,890 dollars. At first I thought that this was a pretty high price. The Orkin Salesman told me that none of their competition could do what they do. As soon as he left I called a company named Absolute Pest control and left my number for a call back quote. While waiting for a call back from Absolute, my wife told me not to go with a generic or no name company. I decided to tell the Absolute people never - mind, I would go with Orkin. After I signed the contract with Orkin, they (Orkin) sub-contracted the job to Absolute, the same company that I turned down for the job. The point I'm trying to make is Orkin does not tell customers that they themselves do no do the fumigation, instead they jack up the price and then hire generic companies to do the job. I'm not looking to be on the news but I felt ripped off after I found out that the company I turned down got the job without my knowledge.. I can provide all relevant information so you can inform your viewers about this.

Giving two stars because the workers were nice. Giving such a low rating because they told us they’re the best in the world and it’ll fix our problem it didn’t. I pay monthly and sometimes they don’t even come. I had a fly and ladybug infestation in my room upstairs and they guaranteed it’d stop it. Nope dead flies everyday as well as ladybugs and now I have a stinkbug infestation. And they won’t refund me.

We had Orkin in 2 locations for about 5 years or so. First they couldnt get our pest issue under control and there was like 4 or 5 different techs. It was annoying. Then when we moved they helped us out with another type of pests. Then they started taking money out of my then fiances card with out permission. We did have a bill that needed to be paid but they started taking the money wothout our consent. I talked with thwm.about it and it happened again. Well later on when my father who lived in a different home with a different address needed help, they refused to help a man with bed bugs who was a brittle diabetic that was a double amputee because my name was similar. They told me why and I said I was only giving them one more chance and since they have refused service to him because of our past argument was bull! He needed help and it was a different address. Firat you take mo st without consent and then you refuse another individual. Shame on you!

Told I was responsible for my deceased mother's last payment or they would NOT provide service. Their reason is because it's under the same address. I explained to them that was when my mother was still alive & lived there but now I live there & a new customer & that I did NOT have the extra $175 to pay off her debt. He responded by asking how I plan on paying her debt. He wasn't even listening! I said once AGAIN that I can ONLY afford MY payments. I told him he can either wave my mother's last bill and gain ME as a new customer OR walk away with nothing. They refused. Personally, I think that was a foolish mistake on their part. NOW they will recieve NOTHING from me as a new customer AND they will also not get that $175 owed to them by a deceased individual. I had the very SAME situation with Duke Energy when I had to open my own account. Duke Energy did NOT hold me responsible for my mother's past 6 remaining bills. As they shouldn't. And they were smart enough to do so & gained my business in return. I understand ORKIN is a nation wide company & have their own protocols but I find it shamful that a very well known & successful company would treat potential customers this way. I suppose they think I'm only one customer & no loss to them. Well Orkin...Keep treating people like that and 1 customer turns into many. I can understand if I myself owed a past balance on a previous account but that is NOT the case. I don't think I was asking for anything unreasonable, by not being held accountable for someone else's past balance, even if that person was my mother. I remember when bussiness would go an extra mile and try their best to accomidate a customer. Nice to know that ORKIN does NOT do that for their customers and obviously do NOT CARE. ORKIN...You're not the only pest control in town. I will do my research and find a reputable company that actualls values their past and new customers and provides quality service. YOUR LOSS ORKIN! I WILL NEVER RECOMMEND!

I had someone from Orkin, Inspector come out to) give me a quote for squirrels in my attic. He quoted me an extremely high rate of $4700 but refused to give me an itemization of what was included in the quote. I sent an email and called requesting an itemization for this quote, but the inspector stated it was not Orkin's policy to give an itemization of services to be rendered and that he could only verbal -tell me what they were going to do. He said it included sealing off areas where squirrels could get in. This level of/ lack of complete customer service left us doubtful about the company. Who does this? We lost trust in the company name and started to suspect unfair pricing.

The staff in North Charleston, SC are con artists hiding behind the well established brand. The inspector pretended I had an issue that I actually didn’t have. When I told him to show me, he began shuffling and staring at his phone and then changed the subject. When I asked the manager who came out after I complained about how they were handling my service, why the inspector refused to show me what he claimed he saw, he began to immediately back up the inspector by saying he trusts him and if he says he saw it then he saw it. A technician who was actually a decent person and is probably not receiving a cut or benefit that the 2 scam artists are receiving, seems puzzled when I asked him what he saw…which was completely different that what the cons said. He even said what I was describing and the photos I was showing were NOT the issue I was being treated for. Yet we were already on the hook almost $3k. Do NOT be fooled by the “Orkin” name, this office is scamming people.

I’ve used orkin for months and at first really liked them. They were timely with their appointments and would work around our schedule. The last few appointments, they would show up hours before or after timeframes, if they even showed up at all. When I finally got fed up and chose to cancel, they didn’t care at all. My last two appointments never showed up and I took time from work to be home and they didn’t show up, call, email, text, anything. When I called to enquire, they said the tech was no longer with the company that was supposed to service my house, and didn’t send another tech, nor call or anything to reschedule. I would highly recommend going with a smaller company that actually values your business, because orkin does not!!! Very very disappointed!

I found out we had bed bugs. I went into panic mode and just called because I was familiar with the name instead of doing my homework. While they may do free estimates when it comes to other pests, not so with bed bugs. And if you decide to go with them it comes off the total, and if not you're out that money. And they don't guarantee it. After 2 treatments my house is still in disarray, most of our clothing in garbage bags and living out of a plastic tote, we still have them. Save yourself some grief and do your homework, and support a local business that doesn't charge for estimates and guarantees their work. I will never use this company again.

Orkin damaged my appliances after bombing/fogging my kitchen and living room, They were suppose to complete the entire apartment they did not and are wanting to charge me $217 my apartment is tiny well the living room and kitchen are. It wouldn’t even of come down to that, if their spray would’ve worked when they come in to do monthly sprays and if they would of sprayed more than one squirt in kitchen and barely in bathrooms spending a total of 2 mins if that in the apartment. After they do that I see more than ever and never seen any dead ones. We bought demon and that worked better than there spray. Do not use orkin they are a waste of money and not effective at all and their customer service is crap as they can’t even give you a straight answer as to what they are going to do. Will never be using them again once I move out of these crappy apartments.

Made a scheduled appointment Sunday night for you guys to come Monday June 7th. Then you called an hour before you were supposed to arrive saying you had to cancel and I was told to reschedule for June 8th today between 10-12PM EST. I said ok and stuck with them because I understand things come up and i appreciated the call at least to let me know.... WELL NOW ITS June 8th and Its now 12:02 PM... I called to ask where you guys are.. GUESS WHAT .. ANOTHER CANCELLED APPOINTMENT! Only this time I HAD TO CALL YOU to find out the appointment was cancelled... TWO DAYS of missed hours at work and another day of pests being an issue for my family. SO ORKIN OF NEW HYDE PARK ... THANK YOU for costing me hours at my job = taking food off my families table and thank you for the unprofessionalism to cancel on a customer TWICE and not even call to notify me on the 2nd cancellation. Just go with (1) Arrow or (2) Terminex or (3) Suburban Exterminating.

They charge premium prices for substandard service. $78 a month, one guy took a half an hour to spray the property, a different guy on a different month gone in ten minutes...no consistency in service. Paid exorbitant prices for preventive rodent control...hundreds of dollars for attic treatment. Less than 15 min and left the access unsecured. Filed a rodent complaint in the garage asking for assistance, got laughed at. Best part. They contact you TELLING you when you will be home for the next appointment... Not asking if the date is o.k., but telling you. People (the employees) say no problem just call us to cancel or reschedule. They use to TELL you in a week in advance, that change to three days notice, and finally a 24-26 notice for to be present at your home. So I guess if you have a doctor's appointment or work your out of luck? No, they say just call them...when they are in the office and they care if you're at work and can't call nor is it their problem if you don't get the message in time. I talked to management, that was like talking to a brick, (IMO) they clearly don't care about their clients at all, they treat the entire thing like a joke and that YOUR life is an inconvenience to them.

I had a free termite inspection scheduled along with a schedule for quarterly pest control. We are currently buying the house and do not live in it. I scheduled for the inspection between 2-4pm. I had to block my schedule, my realtors schedule and also make sure the current homeowners were not home at the time. Well, 245pm came around and I called to make sure they were still coming that day. They confirmed that I was on the schedule and that the gentleman would call when he is on the way. 430 came around and NOTHING! I called back to see what was going on. I spoke with a lady who said she was going to call the gentleman and have him give us a call personally to let us know a time frame. The rest of the day came and went with no call and he never showed up. Multiple people had to rearrange their schedule for this inspection that never happened. I called to cancel my future pest control services with them and they didn't even ask why I was calling to cancel. She just said "ok, I cancelled it for you" and we hung up. TERRIBLE customer service. 10/10 DO NOT RECOMMEND

Even though very pricey went with Orkin for the name. Bad experience with the way that the workers left my house after the termite protection application. The holes that they drilled in the drywall and exterior brick joints were left open, no attempt to seal them. The Quality Manager who came out to do his required inspection never offered to provide me with anything to compensate for the time I had already spent fixing this mess, just said sorry. Do yourself a favor and go with a local business.

Very unsatisfied ! They say they are going to check where mice ( pests ) come in and block it off and destroy nests, fill cracks and don’t do ANY of it! Then I told them upfront I wouldn’t have the $ and I would have to reschedule the guy said no worries I can bill you, I said ok. While he was here he didn’t have all of the right supplies for the job because it’s mice season right now and because of pandemic and that all stores are out apparently then he told my husband to go to the store and get steel wool to put around any areas that they could come in at (like we know, remember that’s why we were calling them out in the first place) (would have rather payed the 3.89 from Walmart for steel wool and the gas to get there then to deal with them if we are paying to get our own supplies and do it ourselves then why pay you guys 155$ instead of the 3.89 from Walmart for the steel wool) then weeks later charged my card out of no where when I was already unsatisfied with the service because we still obviously had mice when I called the manager to explain they just charged 155$ (all the money in my account) while i had no idea the money would be charged, I went to get gas my card was declined. I called Orkin to speak with a manager (I would have called weeks ago to explain about the bad service we had but my phone was off) he was very rude from the Traverse city Office in Michigan saying idk how this happened you are supposed to pay at time of service! Was very loud and mean actually made me burst into tears while I was on the phone with him saying that he’s only refunding the 100$ and then hung up on me while I was still trying to speak and explain about the first situation! Very rude and cruel ! It isn’t about the money it’s how I was treated !!! I DO NOT RECOMMEND And I will be spreading the word! 0/10 awful way to have employees treat a customer. I will be contacting a corporate office as well and letting them know the situation and how some Employees think it’s OK to treat people very unprofessional (In the middle of the pandemic 11/16/20 The Orkin man did NOT wear a mask in my home, also did NOT wear botties like you guys offer and suggest, after giving me an option to have them wear. (Of course if we weren’t in a pandemic I wouldn’t be concerned, but I have a 4month old at the time)