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Western Exterminator Company

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LAST UPDATED: September 24th, 2021

Western Exterminator Company provides pest control throughout the western United States. They believe in providing a local touch to its services and genuinely care about the communities they serve. Western's services are state certified, and all of the employed exterminators are dedicated experts who provide high-quality services.

Western offers unique, specialty services that are also not common in the industry such as fumigating RVs and trailers. They also provide inspections and can do minor construction projects.

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The Good

  • Specialty Services
  • Treatments and Services
  • Re-Treatment Guarantee
  • Residential and Commercial

Specialty Services

Western Exterminator Company provides many specialty services that are not common in the industry. These specialty services set them apart from their competition, and could be beneficial to potential customers. Some of these specialty services include drain line, trailer and mobile home fumigations, air curtain systems, minor construction, TAP insulation services, canine bug detection, real estate termite inspection, crawl space restoration, micro-sanitation and much more.

Treatments and Services

Western Exterminator Company offers tailored treatments for your needs. These treatments are eco-friendly, and Western also provides insurance for damages*. Western offers one-time services and a year-round service plan called pestfree365, which helps prevent pests that are prominent during the year. Some of the pests they help with include wasps, bed bugs, ants, cockroaches, fleas, spiders, ticks, fleas, scorpions, flies, and stink bugs.

*You are covered for any future termite damage and repairs including retreatments with Western Exterminator Company's termite warranty. Limitations apply. See plan for details. Not available in all areas.

Re-Treatment Guarantee

Western provides pestfree365 customers with a re-treatment guarantee. This guarantee provides protection for customers who find pests haven't totally been eliminated. Western guarantees that they will return and provide more one-time services until the pests are completely gone. We like that the company provides this guarantee to their customers. It shows a confidence in their services and their dedication to their customer's satisfaction.

Residential and Commercial

Western provides services for both residential and commercial, including apartments, schools, farms, grocery stores, homes, businesses, and restaurants. Western will also fumigate trailers, RVs, and commodities. This is not a common service in the industry and could be very beneficial to some potential customers.

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The Bad

  • Money-Back Guarantee
  • Limited Locations

Money-Back Guarantee

Western does not provide information on money-back guarantees; however, Western does provide pestfree365 customers with a re-treatment guarantee.  Throughout the industry, it is common for companies to offer a money-back guarantee, re-treatment guarantee, or sometimes both. These guarantees offer a protection for customers who are not satisfied with the work that has been done. These guarantees not only protect the customers, but show a confidence in the company's services.

Limited Locations

Another issue is that Western, as its name implies, is only available in the western states. They currently are available in locations throughout Arizona, California, Idaho, Nevada, Oregon, and Washington. While this is much larger than some other companies in the industry, we would like to see Western expand to provide their services in more areas.

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The Bottom Line

Western Exterminator Company provides some great unique services backed by a re-treatment guarantee. They offer their services to residential and commercial and are available in some of the western states. We would like to see the company provide more transparency on their website, and we would also like to see them offer a money-back guarantee. If you live within their service area, you may want to thoroughly check out their services to see if they are a good fit for you.

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1-(833) 523-1825

Star Rating

3.0

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2 Reviews

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1 grade

50%

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Thomas Bekey Scottsdale, AZ

Called on a Saturday morning to schedule a visit for a cost estimate for dealing with termites. Was told that I would get a call back on Monday to schedule the inspection. When I called back on Monday afternoon they had no record of my call. Had to provide all of the same info that I had supplied earlier. Cost for the bid had jumped from free to $175 because this was part of a real estate transaction. Also they could only schedule somebody to come out a week from now. Pointed out that I had had a relationship with the local branch of the firm for about 20 years and that this needed to be addressed ASAP. I was transferred to another service rep. Seems that none of the information that I had provided to the two previous people had been recorded so I had to give all the info on the house a third time. Finally he looked up available dates and they were all even farther into the future. Needless to say I am switching to another company who will be at the house tomorrow. Western was a day late, but not a dollar short. Rather $175 more expensive than the amount initially quoted.

1 year ago

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Donna

Came out to spray interior of home for cockroaches one time and we never had another infestation again.

3 years ago

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