United Exterminating Company

• Tailored Treatments
• Merger
• Message Board and Articles

Tailored Treatments

United Exterminating Company offers tailored treatments for your situation. These treatments are eco-friendly, and United will also provide insurance for damages. You may purchase a one time service, or enroll in a several times a year plan. They offer a new Tri-Annual Service that helps prevent pests that are prominent during those times of the year. Some of the pests they help with include hornets, bed bugs, carpenter bees, boxelder bugs, squirrels, rats, roaches, fleas, mice, termites, and carpenter ants. The company also tries to educate customers on pest prevention to prevent more issues in the future.

Merger

United Exterminating Company recently joined together with Lethal Pest Solutions. This merger has helped expand the service area that United serves. They now offer services in the Delaware Valley areas, including the Jersey Shore. This greatly increases who can benefit from their products and services.

Message Board and Articles

One great feature United Exterminating offers is a message board and helpful articles. These message board are used to help with specific issues. Members can chat about methods they have used and to receive advice from others. The Articles give useful information on different topics with construction, pest control, and buying/selling a home. These articles can be a great resource for people who would like more information regarding these topics. The website also provides information on how you can prevent pests yourself. This can also be a great resource for before, and after the exterminator comes.

• Lack of Transparency
• Guarantee
• Website
• Limited Availability

Lack of Transparency

United is lacking a great deal of information on their website. This lack of information can make it difficult for customers to determine if their services are needed or if they are even credible. This lack of information also makes it difficult for us to rate them against their peers in the industry. We would like to see more information regarding prices, money-back guarantees, re-treatment, and free inspections. Adding these items to their website would increase transparency, and their credibility in the industry. This information would also help potential customers become more informed in what they are signing up for. We find that transparency is a must in this industry.

Guarantee

As stated before, United does not provide information on any guarantees. Commonly in the industry, companies offer a money-back guarantee, re-treatment guarantee, or sometimes both. These guarantees offer a protection for customers who are not satisfied with the work that has been done. We would like to see United provide these guarantees to their customers. Guarantees not only protect the customers but shows confidence in the company's services.

Website

United's website leaves a great deal to be desired. While they provide some information that we like to see, such as what memberships they have, it is also lacking and difficult to navigate. Some of the text is too small to read, and the overall feel is very unprofessional. Between the unprofessional feel of the page, the lack of information, and the lack of guarantees may turn potential customers away.

Limited Availability

United has limited availability from what we can tell on their website. While the information is not thorough, it appears that United is only available in select areas of New Jersey and Delaware. This greatly limits who can benefit from their products and services.