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Spire Pest Control

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46 User Reviews
LAST UPDATED: August 11th, 2022

Spire Pest Control is an industry-accredited pest control business serving residential and commercial customers in the Richmond and Virginia Beach areas as well as Florida. 

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The Good

  • Pests Targeted 
  • Convenient Scheduling 
  • Additional Services

Pests Targeted 

This company provides a full range of insect and wildlife removal services.  Following a free property inspection, pest professionals prepare a unique treatment plan for every client’s property, utilizing sprays, baits, and traps. 

Spire Pest Control is equipped to target the following pests: 

  • Ants
  • Termites
  • Mosquitos
  • Hornets
  • Wasps
  • Mice
  • Rats
  • Spiders
  • Squirrels
  • Bats
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Highlight: Spire Pest Control is equipped to perform wildlife exclusion services. 

Humane squirrel and bat removal services are included within Spire Pest Control’s scope of service offerings. Wildlife exclusion services cover removal from attics, crawl spaces, or wherever else pests are detected throughout the home or business property.

 

Prospective customers may appreciate access to wildlife removal services at the same time as general pest treatments since not all pest control companies offer that benefit. 

Note that Spire Pest Control utilizes eco-friendly pest solutions that are low-risk and non-toxic to people and pets after application. 

Convenient Scheduling

Whereas nearly all pest control company websites include a phone number to contact for more information, Spire Pest Control has an online form that includes a digital calendar with time slots that prospective clients can use to notify the company of their scheduling preference. 

Additional Services

In addition to pest control and wildlife management, Spire Pest Control offers a gutter cleaning service. Leaves, twigs, and sediment can get backed up and cause home damage when it is not properly removed from gutters, and Spire Pest Control technicians can do the work for you. 

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The Bad

  • No Pricing Information
  • No Guarantee

No Pricing Information 

While each customer’s treatment program may differ according to pests, home size, and the number of treatments requested, prospective customers would benefit from some pricing information for general pest spraying, such as the base pricing model for homes above a certain square footage. 

Another relevant detail missing relates to contracts. Many pest control companies perform general pest treatments based on a contract model, with multiple applications throughout the year. For pricing and contract details to compare to other pest control companies, you’ll need to contact Spire Pest Control directly. 

No Guarantee

While no one can control nature, many pest control companies do offer some sort of guarantee to take the risk out of paying for pest control. This generally looks like free re-treatments in between scheduled treatments. Spire Pest Control does not offer a guarantee, so consumers should weigh its benefits listed above as well as its online reputation to make an informed decision.

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The Bottom Line

Spire Pest Control stands out from competitors by targeting not only general pests but also pests that require more specialized attention and treatments, including mosquitos, termites, squirrels, and even bats. Additionally, you don’t often see an online booking capability that includes scheduling preference selection on a pest control website. This customer service perk makes scheduling easier from the start. 

Based on these two advantages of expertise and convenience, Spire Pest Control is a worthy company to consider if you live within its service area in Virginia or Florida. 

Prior to committing to a home service, such as pest control, make sure you understand a company’s pricing model and contract details. 

View Best Pest Control Companies

 

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Star Rating

4.4

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46 Reviews

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3 grade

11%

2 grade

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1 grade

7%

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Aaron Butterfield Washington, DC

Bottom line up front, look elsewhere. Buyer beware! Literally everything is a bait and switch and they use deceptive sales tactics that I didn't even know existed. Let me explain. -I have recently retired from the military and now reside in Poquoson VA. I was in the market for pest control and went with Spire because the previous home owners had them. Because of this reason, the salesman promised to waive the initial setup fee. They waived only $200 of the $250. -I decided to go with their termite plan. It was explained to me that it was an annual one-time payment plan annually in the totals of $499 for year one and $325 every year after. It is more expensive the first year because of the set up. Not only did they run my card for $540, they are also now charging me the $325 on top. I had asked the salesman numerous times if I was only going to be charged $499 and he answered "yes" every time. This was a lie. I got a call from the operations manager from headquarters yesterday stating that this was a mix up and that I would not be charged the $325 until next year. I literally just got a text message from the company stating that my account is now $324 overdue. -My plan includes quarterly treatments for common pests. The salesman was trying to push an additional mosquito fog treatment and I was not interested. The salesman offered to include it into my first quarterly treatment for free so I can make a decision on it. The technician came and fogged the yard. I was charged for the fog treatment that was supposed to be free and now it is stuck on my contract. -It has been 3 weeks since my quarterly treatment and I still have ants in the house and fresh mouse droppings in the crawlspace. I called to schedule a spot treatment (included in the plan free of charge) and I was very clear that this is all I wanted. This company scheduled me for another quarterly treatment and were prepared to charge me for it until I set the record straight. I have text messages to prove this. -This company makes you sign contracts on scratched up iPads and the documents are never fully in view. -I have submitted a BBB complaint on this company and the operations manager (as stated before) agreed to take off the mosquito treatments, refund the portion of the $325 due next year for the termites and we continued on with our lives. She said I could call her directly at anytime if there are future problems. I have attempted to contact her this morning when I got the overdue account but no answer. In summary, their products are not effective and everything the salesman pitched to us was an outright lie. The company responded to the BBB by essentially saying that I signed the contract and to suck it up. I will ride out my obligation for the next year but then I am out and never looking back. It would be absolutely foolish if you choose this company. They have no regard for their customers, or veterans, and treat them very poorly. I am warming you, do not touch this company with a 20 foot pole. I will attach screenshots of the text exchange.

1 week ago

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K Cameron Chester, VA

They come as planned and are very responsive if additional need is identified for treatment between planned services. Had yellow jacks in the yard and scheduled the extra visit without any issues.

8 months ago

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Holly

We have major mosquitoes and ticks in the backyard in the summer and didn't seem to have any of them this summer after they came in. They always let me know when they can't come provide the service and when they've rescheduled it. Other than that I haven't really had to talk to anyone.

9 months ago

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Anonymous

After I used them the first time they kept sending me the bills that I paid and I've kept calling and emailing and they kept saying that I owed money but I did not but that just made for a bad experience. They came out to service in the backyard. I still have spiders all in my garage, spiders on my front porch so I don't know how long does the whatever substances they're using lasts to ward off these creepy crawlers because they came back shortly after Spire came out.

9 months ago

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Deborah Marcussen Midlothian, VA

They use ecological friendly sprays to control pests. Also, we rarely have any bugs inside the house. Techs are always polite and professional.

8 months ago

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Teddi Bartlett Richmond, VA

It was my understanding that Spire creates a border around the house to prevent insects. I always seem to have to call back with issues. I do not believe a border was established. Also had issues contacting them.

8 months ago

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Andy

It is easy to talk to them and work online with them. They were willing to do extra things when they came to the house. The package seems good and reasonably priced.

9 months ago

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Hermes

I would recommend them. They're doing a good job. When we when we bought the house and we moved we had mice and we had black snakes and all of them are gone now.

9 months ago

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Jim

If I have any issues they respond very quickly. I have no problems with pests. It could always be cheaper. Spire is a great company and I appreciate it.

9 months ago

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Steven

The first customer service people that I talked to didn't know anything about their policies and such. And then the person that called me back after I got upset was significantly better. There was a reduction of the inside pests and I didn't really have any issues with any outside pest.

9 months ago

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Mary Miller Midlothian, VA

They listen to our individual needs and times to perform their service. Very polite and knowledgeable service people. We actually have learned a lot about bugs in our region.

9 months ago

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Thomas Williams Robert Williams Midlothian, VA

easily accessible, willing to work with us if it isn't our scheduled month of service if we see critters in our house, great services from all workers I've spoken with.

9 months ago

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Steve Nardo Midlothian, VA

I am not getting notified ahead of time before visits and therefore no one has come and sprayed inside the home in the last three months. We are seeing way more webs, spiders and bugs inside the house than we ever did with Orkin

9 months ago

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Robin Arquitt Glen Allen, VA

The company was fast and courteous and explained very well the process. Then the technician that came to my home, Bob B, was also very courteous, understanding, and knowledgeable of his job and process. On the return trip he again was very thoughtful and kind. He explained everything to me and had an answer for every question I had. I highly recommend Spire.

8 months ago

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Stephanie

Keep up the great work. Customer service is always responsive when we reach out between service visits. They solve problems on the first go around.

9 months ago

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Abigail

I think I've seen more bugs since they started working and before I hired them, but the seasons have changed also. When I call in they are pretty nice, but they don't really have great communication with scheduling.

9 months ago

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Kiera

They come when we ask them to, they do what we need them to and we've only had one incident with them where they were late showing up by a pretty good chunk of time.

9 months ago

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Randy Rowekamp Midlothian, VA

Spire is very customer service oriented. They listen and take the appropriate actions. Their field staff is very conscientious and communicative.

9 months ago

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James Clark Chesterfield, VA

Technicians are always prompt, courteous, and professional and listen when we let them know a certain area requires attention.

9 months ago

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Jameson Hepner Missoula, MT

I have been extremely happy with Spire PC, their attention to detail and customer service is 2nd to none. I really appreciate they are a "one stop shop" for all my pest control needs and I don't have to contact multiple companies. Pricing is very competitive. I wouldn't hesitate to recommend them to ANYONE with any pest control needs.

11 months ago

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Derdra Westbrook Chesapeake, VA

Mark our technician was very professional and arrived on time. He was very friendly and addressed out concerns in a professional manner. He was well educated on the produces that he was using and explained everything. We was definitely impressed by his professionalism, and the initial service. We look forward to working with Spire Pest Control, and will recommend their service.

1 year ago

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Eddie Midlothian, VA

Very responsive & dependable. Their methods are working well.

4 months ago

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Elizabeth Glen Allen, VA

They have been honest, punctual, Good communication and Good price point! I do recommend them for their services!

9 months ago

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Robert

They have a good introductory rate. We still have some pests that are around. I didn't really need to use any customer service much.

9 months ago

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Harold Denkers Mineral, VA

They take care of most of the bugs. I had to remove two bee hives by my front door and we have some little bugs inside.

9 months ago

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Fabian Midlothian, VA

Service was superb, quick and well done around the house and anyplace we requested. Cash was very kind and helpful, he even suggested a few things to fix in the attic.

8 months ago

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Matt Stewart Anaheim, CA

We had a positive experience. We googled pest control and they had the best reviews on google. They were pleasant on the phone when we called so we scheduled the first visit and we were pleasantly surprised they actually showed up on time and did a great job. We are happy with our experience.

1 year ago

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Scott Ray Midlothian, VA

Very responsive to any concerns and customizable to customer needs

8 months ago

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B. Jacobs Midlothian, VA

Took extra steps to deter orange Asian lady beetle infestation.

8 months ago

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Heather

Spire calls back right away to answer my question. Any problems we have get figured out.

9 months ago

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TOBY HAWLEY Richmond, VA

This company is dependable and follows through on what they say they are going to do! Always great communication, service, and RESULTS!!!!

8 months ago

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Raymond Nelson Powhatan, VA

Show up and follow instructions from home owner

8 months ago

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Deborah G Moncol Glen Allen, VA

Have done a good job of controlling unwanted insects.

8 months ago

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Dan Woods Chesterfield, VA

On time and very efficient and understanding of pest control

9 months ago

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Cindy Jones

They always come when I need them and they always do a very good job.

9 months ago

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Patricia Hall Midlothian, VA

Daniel always does a thorough, excellent job and always accommodates any extra requests - thank you!!

8 months ago

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Greg Rose Chesterfield, VA

Prompt, respectful, and courteous. No issues so far.

8 months ago

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Carrie

Customer service reps are very responsive to calls. Outside work is fine.

9 months ago

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David

Spire personnel were very good and very responsive.

9 months ago

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Kim

Totally satisfied with their service as of now.

9 months ago

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Antonio Quinn Arnold Chester, VA

Excellent service, professional and on time

9 months ago

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Tina Toney Glen Allen, VA

My 2nd experience was much better than the first. Now the issues seem to be working out. Thanks to Bob!

8 months ago

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Mitch

They can't follow instructions and they almost killed my dogs. They have no customer service. Avoid them at all costs.

9 months ago

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Charlie Akins Powhatan, VA

They are timely and very consice with their schedules

9 months ago

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Linda Davis Midlothian, VA

Quick friendly service a helpful advice and information

7 months ago

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Pete Gladd Mineral, VA

Way too much money and no change, still have ants and spiders

9 months ago