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Saela

Name: Saela
Rating: 4.5

4.5

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376 User Reviews

6.7

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4.5

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376 User Reviews

6.7

Overall Score

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Company Details

Termite Control

Bed Bug Control

Yes

Wildlife Control

Yes

Lawn Services

QualityPro Certified

Time in Business

15 Years

Company Headquarters

1290 Sandhill Rd. Orem, Utah 84058

Number of Reviews 376

info Source of Information

LAST UPDATED: September 19th, 2023

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Attention: Edge Pest Control is now Saela.

The company and ownership remain the same. If you were a customer with Edge, your contract and service will continue uninterrupted but under the new name, Saela.

Saela Pest Control, formerly, Edge Pest Control, is a pest control company devoted to providing leading services for both residential and commercial customers since 2008. The company ensures service within 24 hours of request in specific locations in the following states: Colorado, Idaho, Illinois, Kansas, Missouri, Oregon, Tennessee, Texas, Utah, and Washington.

Jump down to read Saela pest control reviews from real customers.

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The Good

Bed Bug and Mosquito Service
Same-Day Service
Free Re-Services
Great Customer Service
Saela Reviews

Bed Bug and Mosquito Service

Saela offers both bed bug and mosquito services to keep them off your property and out of your home. Not all pest control companies offer these specific pest control services.

Same-Day Service

Saela knows that when homeowners and businesses request pest control, it is often because the need is urgent. According to its website, 90 percent of the company's customers receive their requested treatment within 24 hours, which makes Saela's services competitively fast.

Free Re-Services

You can contact Saela at any time outside your regularly services and a technician will come and provide the requested service for free. No matter if you are expecting a scheduled service or have called for a re-service, Saela promises the same high quality service every time.

Great Customer Service

Saela provides varied ways for its clients and potential clients to contact the company and have their questions answered. On the company's website, a live chat option enables people to talk immediately with Saela's representatives. Similarly, Saela clearly displays a phone number on the top of the home page that customers can call if they prefer. Finally, for concerns and questions that may not be as urgent, Saela provides an email form that clients can use to inquire about their concerns, sign up for a new service, or request a reservice.

Saela Reviews

Saela reviews, formerly Edge Pest Control, has high satisfaction ratings with 87 percent of customers giving the company 4 or 5 stars. Satisfied customers frequently mention the following about their experience with Saela:

Kind, professional, and knowledgeable technicians
Reliable and fast response times for service
Effective pest control treatments

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The Bad

Limited State Availability
Undisclosed Pricing

Limited State Availability

Saela's pest control services are only available in the following 10 states:

Colorado
Idaho
Illinois
Kansas
Missouri
Oregon
Tennessee
Texas
Utah
Washington

It is important to note that while Saela does provide pest control services in the states outlined above, service is also limited to specific counties and areas within the state. Make sure that Saela is an available option in your area.

Undisclosed Pricing

While certain aspects of Saela's website are clear and transparent, the company does not disclose pricing information on its website. However, this is common throughout the pest control industry. Interested consumers are encouraged to reach out to the company for more information.

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The Bottom Line

Whether you're trying to get rid of everyday pests such as carpenter ants, spiders, bed bugs, and fleas or dealing with mosquitoes, wasps, and rodents, Saela provides reliable and quality pest control services.

Overall, our team recommends Saela as a great option for homeowners and businesses looking for professional pest control services. Although Saela only operates in 10 states, those who live in one of its service areas can benefit from the company's free re-services, guarantees, quality pest control and same-day service.

Saela reviews are overwhelmingly positive, highlighting effective and fast service. Based on these positive reviews, we would recommend Saela as a reliable option for your pest control needs.

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User Reviews

Star Rating

4.5

star star star star star_half

376 Reviews

Review Breakdown

5 grade

77%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

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star star star star star_border

Vince V Western Springs, IL

PROs: The technician I spoke with on the phone and a different one that visited my house were professional, knowledgeable and very helpful. They could not identify the specific issue we were having but provided a broad-based application to kill a variety of pests. The technician was clean and very meticulous. CONs: Contracting was a little confusing. I thought I signed online to one agreement but the technician presented one on a tablet when he arrived. I did not take the time to read through the whole thing, so I am not exactly sure what term I am obligated to. They are not cheap, to the contrary, but they appear to do good work and stand behind their service. I do not like the upselling that pretends to be customer service follow-up though.

3 years ago

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Doug Klein Colorado Springs, CO

EDGE is outstanding in demonstrating care for their customers' experience; today's visit was a follow-up to pest control because traps they had put out a week ago caught rodents. They were quick to add additional traps and were good about commenting on the amount of bait that had been consumed in a short time in the bait boxes. The only thing preventing them from earning a 5-star rating was their difficulty in providing accurate estimates as to their arrival time. I was given a 4-hour window that they missed by nearly two hours; the technician did call me multiple times to alert me to delays, but I would be happier with an accurate but later time rather than the appearance of an overly optimistic arrival time.

3 years ago Edited September 14, 2021

Reply from Saela

Thank you for sharing your experience with us Doug! We love feedback from our customers. Thank you for your patience and understanding of those delays. We strive to provide updated information for you snd want to make sure we take the utmost care of you. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

May. 8th, 2020

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Mike Sumrow Chicago, IL

The phone specialist was wonderful. The technician that can out was very professional and knowledgeable. The only complaint I have is the hoops I will one day have to jump through to cancel service. You have to notify them in writing of your intent to cancel. Then speak with some Mangement rep. And if you’re still in the middle of a service plan and want to cancel.... you have to pay 50% of the cost for your remaining services. Hopefully I won’t have the need to cancel, but if I do.... this requirement was almost enough to deter me from doing business with them at all. We will see how things go. But the technician and the salesman on the phone were awesome. My issues are mostly home office related.

3 years ago

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Elisa Ford Woods Cross, UT

Initially they were great to talk to and informative and helpful. Then I get a follow up, I never knew the time they were coming until the technician said he was less than 30 minutes away. The guy didn’t even seem to know what I had serviced. I had to tell him what areas were sprayed. Lack of professionalism.

3 years ago

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Frances Voss Kansas City, MO

Last week was our 3rd visit for bedbug control. The 3rd time seems to be the charm. My recliner chair that was a big problem, seems to have no bedbugs in it. Yea! I have not had any bedbugs in my bed for a few days now. I am pleased with Trey's service last week. Very professional and polite. Eager to help also.

3 years ago

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Willo M Chicago, IL

Technician was personable and friendly. I didn't want to be on his heels but he walked the property in and out, explained what he was doing, what he did and what is to come. Let's see what happens in the next 30 days. Darryl was excellent.

3 years ago

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Mary Marros Naperville, IL

After calling a number of pest control companies, finally found Edge to help with my vole issue. Most other companies said they don't work re: voles. Just came the 2nd time, and refilled bait boxes. Hope they will go away! ()ther voles)

3 years ago Edited September 14, 2021

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests are our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Jeremy Brown Riverton, UT

We liked their pitch and it sounded great. Like spraying under the eaves and around the yard. But not what we received and had to ask for multiple visits to really get all the bugs. It was frustrating as they promised to get all the bugs in the first couple services.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Ava Rasmussen South Jordan, UT

Edge offered a good service and helped get rid of my black widow problem, but I felt like they were overpriced for their services. Their customer service was good and they helped close my account ( after trying to offer me several other options to keep account open).

4 years ago

Reply from Saela

Thanks for your review! If there is ever anything more, we can do for you in the future, please just let us know. We are always happy to help.

Feb. 14th, 2019

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Barbara Larson Portland, OR

The technician called and arrived on time. Did the spraying and looked for ants. But in all, no one seems to be looking for the nests and the ants keep coming back within a few days. I thought by now the ants wouldn't be coming back with such force. Is there something else that can be done?

5 years ago

Reply from Saela

Barbara, thank you for taking the time to write us a review. We love feedback from our customers! Looks like we have been out to your home for a free re-service and have gotten things taken care of for you! If there is ever anything more we can do in servicing you home, please let us know. We are always happy to help!

Apr. 18th, 2018

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Jeff C Sibley, MO

Very professional when the reps came over. However I was led to believe, by the scheduling person I spoke with on the phone, that service would start the first day. Instead the reps flagged a few areas for service to start three days later. I am hopeful that this service will eliminate my mole problem.

5 years ago Edited September 14, 2021

Reply from Saela

Thanks for your thoughts, Jeff! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Apr. 16th, 2018

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Linda Jensen Newberg, OR

We used Edge for a couple years. They came when they said they would and kept the ants away. We recently changed to another service that not only treats around the house but the lawn also. Plus they are about $30 cheaper a treatment.

6 years ago Edited September 14, 2021

Reply from Saela

Thank you for sharing your experience with us, Linda! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Oct. 16th, 2018

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Carnan Fort Collins, CO

We have had Edge as a pest control for a few years, but during the Pandemic, I don't think their service was as valuable to us because they wouldn't come in the house to spray for spiders, etc. I also don't like that they call 20 minutes before coming because it doesn't seem like you are able to address anything directly with them because you're not home when they are.

1 year ago

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Dave Kansas City, MO

Had Daniel out for my second treatment. He did an amazing job. Answered all my questions and concerns. Treatment was inside and outside. Advised me of the exterior leaf and dead plant removal to keep bug's out.

3 years ago

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Lavonne Blue Springs, MO

The person that treated our home was very nice and professional, especially when I wanted him to repeat an area in my home because it looked like it needed it again. Lol

5 years ago

Reply from Saela

Thanks for your thoughts, Lavonne! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 18th, 2018

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James Larson Pleasant Grove, UT

They are very professional and always asks if there are any problems such as spiders, mice, wasps, etc. If we are unhappy or notice something they need to treat, they are usually there within 48 hours.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know.

Feb. 14th, 2019

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TyGuy Sandy, UT

They're a little pricey, but honestly we don't see many spiders in the house very often since we've had Edge coming out monthly. If we do see any critters inside, Edge is really quick to come out and spray again.

4 years ago

Reply from Saela

Thanks for your thoughts, Ty! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Dec. 12th, 2018

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Shirl Bender Hazel Crest, IL

I had a wonderful first time experience. Nick was very knowledgeable, smart, and very customer friendly. Keep him employed with the company!

3 years ago

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Cathy Lamb Beaverton, OR

they are great, they come do the work and we are on a billing plan so we do not have to stress about wondering if we have the money up front or not.

5 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

May. 14th, 2018

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Sally Dunn Aurora, CO

Been using the lawn care for about a year. Have not seen a huge improvement. May not continue. The Pest control seems to be working well.

5 years ago

Reply from Saela

Thanks for your thoughts, Sally! We love feedback from our customers, and we're always looking for ways to improve. If you would like you can call into our customer experience team and they can set up a re-service with a field manager to come out and check out what is going on with you lawn. As every lawn is different, there may be some adjustments that need to be made so that you are seeing results from our lawn care. We are glad to hear that the pest service is working great!

Apr. 16th, 2018

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Lori Salt Lake City, UT

We have had multiple services from Edge and have always been happy with it. The price is very competitive and the service people are great to work with.

4 years ago

Reply from Saela

Thanks for your thoughts, Lori! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

May. 17th, 2019

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John Wilson Oswego, IL

I had my first treatment today. The technician, Ron, was courteous and professional. Now just waiting for results.

3 years ago

Reply from Saela

Thank you so much for your feedback, John! We love hearing things are going well and will be sure to pass the praise along to our amazing service specialist, Ron. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out!

Apr. 22nd, 2020

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DeAnna Gritzmacher ,

Very happy with the treatment services so far. The ants are not coming back. Friendly crew.

3 years ago

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Spencer Morris (Logan) Riverton, UT

Edge has done some great stuff in the past but recently seems like the quality has gone down.

4 years ago

Reply from Saela

Apr. 22nd, 2020

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Callie Johnson Lee's Summit, MO

The servicer was very knowledgable and very helpful. He had great customer service skills.

5 years ago

Reply from Saela

Thanks for your thoughts, Callie! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 16th, 2018

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Bethany Simko Pleasant Grove, UT

Good pest control company. Efficient and easy to work with. The bugs were gone in a very timely manner

4 years ago

Reply from Saela

Apr. 22nd, 2020

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Steve schramm Salem, UT

Service was regular. Response to additional service requests was prompt. Cost seemed a little high.

5 years ago

Reply from Saela

Thanks for your thoughts, Steve! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Oct. 16th, 2018

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Kathy Ward Sherwood, OR

Use of shoe covers and other.protective equipment. Arrived on time.

3 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests is our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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Dee_slays Everyday Chicago, IL

The technician was very helpful and professional. Very attentive to my needs

3 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialist. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out!

Apr. 22nd, 2020

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Breanna Williams Berwyn, IL

Exterminator was great very friendly answered all question great job

5 years ago

Reply from Saela

Thanks for your thoughts, Breanna! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 19th, 2018

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Julie Riverton, UT

they have serviced my home - great guys- come back when needed

5 years ago

Reply from Saela

Thank you for sharing your experience with us, Julie! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Oct. 16th, 2018

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ai wi Montgomery, IL

Today, we received Great customer service!!

3 years ago

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Dave Brinton

Very professional, willing to come back for touch up sprays when requested

5 years ago Edited September 14, 2021

Reply from Saela

Thanks for your thoughts, Dave! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Aug. 27th, 2018

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Nik Anderson South Jordan, UT

Good company and good price. We still have a few bugs though.

5 years ago

Reply from Saela

Thanks for your thoughts, Nik! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Aug. 23rd, 2018

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