Saela

Name: Saela
Rating: 4.5

4.5

star star star star star_half

376 User Reviews

6.7

Overall Score

Compare

4.5

star star star star star_half

376 User Reviews

6.7

Overall Score

Compare

LAST UPDATED: September 19th, 2023

report_problem

Attention: Edge Pest Control is now Saela.

The company and ownership remain the same. If you were a customer with Edge, your contract and service will continue uninterrupted but under the new name, Saela.

Saela Pest Control, formerly, Edge Pest Control, is a pest control company devoted to providing leading services for both residential and commercial customers since 2008. The company ensures service within 24 hours of request in specific locations in the following states: Colorado, Idaho, Illinois, Kansas, Missouri, Oregon, Tennessee, Texas, Utah, and Washington.

Jump down to read Saela pest control reviews from real customers.

Top Ranked Companies

#1 Aptive Environmental

9.7 Overall Score

4.5

star star star star star_half

(10,355)

View Profile View Profile

#2 Mint Pest Control

9.1 Overall Score

5.0

star star star star star

(42)

View Profile View Profile

#3 Insight Pest Solutions

8.9 Overall Score

4.4

star star star star star_half

(934)

View Profile View Profile

thumb_up

The Good

Bed Bug and Mosquito Service
Same-Day Service
Free Re-Services
Great Customer Service
Saela Reviews

Bed Bug and Mosquito Service

Saela offers both bed bug and mosquito services to keep them off your property and out of your home. Not all pest control companies offer these specific pest control services.

Same-Day Service

Saela knows that when homeowners and businesses request pest control, it is often because the need is urgent. According to its website, 90 percent of the company's customers receive their requested treatment within 24 hours, which makes Saela's services competitively fast.

Free Re-Services

You can contact Saela at any time outside your regularly services and a technician will come and provide the requested service for free. No matter if you are expecting a scheduled service or have called for a re-service, Saela promises the same high quality service every time.

Great Customer Service

Saela provides varied ways for its clients and potential clients to contact the company and have their questions answered. On the company's website, a live chat option enables people to talk immediately with Saela's representatives. Similarly, Saela clearly displays a phone number on the top of the home page that customers can call if they prefer. Finally, for concerns and questions that may not be as urgent, Saela provides an email form that clients can use to inquire about their concerns, sign up for a new service, or request a reservice.

Saela Reviews

Saela reviews, formerly Edge Pest Control, has high satisfaction ratings with 87 percent of customers giving the company 4 or 5 stars. Satisfied customers frequently mention the following about their experience with Saela:

Kind, professional, and knowledgeable technicians
Reliable and fast response times for service
Effective pest control treatments

thumb_down

The Bad

Limited State Availability
Undisclosed Pricing

Limited State Availability

Saela's pest control services are only available in the following 10 states:

Colorado
Idaho
Illinois
Kansas
Missouri
Oregon
Tennessee
Texas
Utah
Washington

It is important to note that while Saela does provide pest control services in the states outlined above, service is also limited to specific counties and areas within the state. Make sure that Saela is an available option in your area.

Undisclosed Pricing

While certain aspects of Saela's website are clear and transparent, the company does not disclose pricing information on its website. However, this is common throughout the pest control industry. Interested consumers are encouraged to reach out to the company for more information.

View Best Pest Control Companies

gavel

The Bottom Line

Whether you're trying to get rid of everyday pests such as carpenter ants, spiders, bed bugs, and fleas or dealing with mosquitoes, wasps, and rodents, Saela provides reliable and quality pest control services.

Overall, our team recommends Saela as a great option for homeowners and businesses looking for professional pest control services. Although Saela only operates in 10 states, those who live in one of its service areas can benefit from the company's free re-services, guarantees, quality pest control and same-day service.

Saela reviews are overwhelmingly positive, highlighting effective and fast service. Based on these positive reviews, we would recommend Saela as a reliable option for your pest control needs.

View Best Pest Control Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.5

star star star star star_half

376 Reviews

Review Breakdown

5 grade

77%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star_border star_border

Heidi Harris Salt Lake City, UT

The first person that came was great. She was friendly and professional. However, the next people who came to check the rat traps didn't even check the trap boxes, they just looked at a few of the regular traps. Each service person who came out gave us a different story, and so we requested an area manager to come out. The area manager told us that we didn't have rats because rats don't dig holes. Well, we caught one, and our neighbor caught 8, so we know that we have them. But he made us feel stupid and that we didn't know what we were talking about. I tried calling customer service, and they told us that the pest control and rat service was guaranteed when we signed up, but a customer service agent later told us that the rat service was only guaranteed for one month and not a year. They aren't all on the same page .

3 years ago

Reply from Saela

Thank you for your feedback and for letting us know about this experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to us at 866-529-8064 and we would love to help take care of you. Thank you.

Nov. 23rd, 2020

star star star star_border star_border

Sherry Rind Lynnwood, WA

I contacted this company because they said they used products that are not lethal to other animals. After some confusion with the contract, the company did respond. My suggestion is to clearly explain the contract at time of purchase. The business manager's response to another customer's complaint says: "we are always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. There are four different sections that we go over, and each explains the servicing and scheduling." That is a total lie. No one went over the agreement, no one explained, no one sent me a copy.

5 years ago

Reply from Saela

Sherry, we apologize for your experience. We strive to make every interaction with us a positive one. It is part of the protocol to send you a copy of your agreement right after the sign-up process is complete. We apologize if this did not happen. Sometimes it can get stuck in a spam or trash folder. We'd be more than happy to make sure you receive a copy. Please feel free to give us a call at 866-529-0864. We are always happy to help!

Oct. 16th, 2018

star star star star_border star_border

Stacie Stilwell, KS

In trying to proactively initiate my first ever treatment with Edge, I talked to 5 different people being transferred several times and also being told twice that I would have to be ‘called back because that department is busy on another call’. When someone did show up to do treatment (after I was told I would need to be available from 12-4pm for their arrival) and then that guy was only there to do mosquitoes and that someone else would be showing up later for my other bug treatment! Totally inconvenient! After a call back to headquarters we got it sorted out. It shouldn’t be this complicated when a potential customer is looking for service! Not a great first impression.

5 years ago

Reply from Saela

Stacie, we apologize for the frustration you experienced during your first treatment. We strive to make every interaction with us a positive one. We really do have a great service and hope that your next treatment goes a bit more smoothly, so that we can earn a better rating and review from you in the future. Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 13th, 2018

star star star star_border star_border

Alex Rogerson Saratoga Springs, UT

A rep from Edge came to our home and although we were considering looking for a new provider, we informed him that we were happy with the company we were with, but we'd be willing to listen to his pitch. We were impressed with the sales pitch and decided we wanted to help out this rep. We then discussed pricing...The quarterly price was $30 more than we currently paid. When asking if they would meet our old price or do one treatment for free to see if it's worth the switch, we were then told that he would not be able to meet any competitor pricing or offer us a 'free trial' or anything. Not super impressed with that modeling. Most pest control companies are very similar, so why would I spend $120 more per year for potentially the same frustrations I was currently experiencing?! Not worth it, but giving 3 stars because I did think the salesman did a good job and was very personable.

6 years ago

Reply from Saela

Alex, we apologize for your experience. We strive to make every interaction with us a positive one. We really do have a great service and only use the best products on the market. We pride ourselves in providing a high quality long lasting service. We'd love the opportunity to prove it to you and hope to earn a higher rating and review from you in the future. Please feel free to give us a call at 866-529-0864. We're always happy to help!

Oct. 16th, 2018

star star star star_border star_border

judith udchtiz Oak Lawn, IL

Overall happy. People behind the phones.... hmmm. Sometimes kinda rude and insulting especially the last one I talked to!! Most Of the technicians are great. Had one that was ‘training ‘ another. And I was trying to show them the inside areas that needed to be treated and the trainer just kept talking like he was trying to distract me Didn’t appreciate that.

3 years ago

star star star star_border star_border

Nick Kent, WA

Up until yesterday Edge service has been average. A couple of the techs spent about 10 minutes with a little pump sprayer. Until Justine showed up. She's a pests worse nightmare. She was on her hands and knees checking everything, rolling over boulders and findings hidden nests. She laid out a ant trap minefield, dragged a 250+ foot hose around our place carpet bombing every escape route and used an extra insecticide for our ant invasion. She is amazing.

3 years ago

star star star star_border star_border

Diane Neureuther Huntley, IL

Still not sold on the mole situation. Have heard different stories from various servicemen that have been out here. Again, need to have all on the same page. Only mole caught was by my dog and I am paying $200+ for not sure what.

3 years ago

star star star star_border star_border

Ron Independence, MO

3 yrs with Edge. Service has been OK. Have to call for AM or PM preference to insure inside is done, otherwise skipped. First year include granular or liquid treatment to yard. Now considered an extra but cost did not change. Insects reappear occasionally as next treatment is due. Techs are friendly.

5 years ago

Reply from Saela

Thanks for your thoughts, Ron! If there is ever anything more we can do for you, please just let us know. We hope to continue servicing your home well enough to earn a better rating and review from you in the future. We are always happy to help.

May. 22nd, 2018

star star star star_border star_border

mccandless24 Kaysville, UT

We would really prefer to find a pest control business that did not make you sign a contract. Edge was satisfactory the treatment seemed to keep most insects/bugs away but I did not really like being locked in for a year. I was able to find a cheaper option and have seen the same results. Not a bad option but is more on the expensive side from what I have found.

3 years ago

star star star star_border star_border

Shon Scoville Lehi, UT

I had a EDGE rep come to my house. I live right by a field. They told me that their product was the only one that will effectively keep spiders out of my house. But, after I declined the service, the saleperson became pretty aggressive saying that I was not making a smart decision. I didn't like that.

1 year ago

star star star star_border star_border

Ron Thurgood Denver, CO

Overall I am seeing results with regard to some of the pest control. I don't feel like I know what they have done on each visit. I don't have much contact and miss when they come. Most of the items are outside, but we have had traps and needs inside that I think they don't do because I miss the visit because I am at work etc.

1 year ago

star star star star_border star_border

M N Kaysville, UT

We use Edge and have had a satisfactory experience. Seems a bit overpriced and I wish they would schedule times when they could come inside. I don't want to have to catch them every time. Whenever I have issues, they come right back and take care of it, but I'd prefer it to be done right the first time.

3 years ago

star star star star_border star_border

CAROLE SCOVILLE Pleasant Grove, UT

I like that these guys are natural, but dont' love the idea of killing every insect in my yard. I'd rather introduce natural predators to the noxious bugs

5 years ago

Reply from Saela

Carole, thank you for your review. We love feedback from our customers. Please let us know if there is ever anything more we can do in servicing your home. We're always happy to help!

Jun. 13th, 2018

star star star star_border star_border

Daphne Brown Riverton, UT

The idea sounded great and at first they did a great job. But like most pest control companies we ended up with very little done each visit. And almost impossible to get them to spray inside.

4 years ago

star star star star_border star_border

Paxon Fischer Herriman, UT

Employees are usually people who do summer sales. They don't really seem to care whether or not I'm getting good service.

6 years ago Edited September 14, 2021

Reply from Saela

Thanks for your thoughts! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Dec. 7th, 2018

star star star star_border star_border

Bryndie Managua, MN

I have edge at my house. The techs are nice and it seems like a clean, safe product which is why we went for it but we still see quite a few pests around

3 years ago

Reply from Saela

Bryndie, thank you so much for your feedback! I wanted to reach out to you to speak with you more about our services. We want to make sure every experience with us is a 5-star service. I wasn't able to find your account with us based off of your name on BestCompany. Please give me a call on my direct line at 385-477-5753 so I am able to assist you in making sure from here out that the services are going smoothly for you. Thank you so much and have a great day!

Feb. 12th, 2020

star star star star_border star_border

chris Francom Houston, TX

I thought it was overpriced for the service. There were several other companies with lower rates that do just as good of job.

3 years ago

star star star star_border star_border

Don Boren American Fork, UT

I am not a fan of door to door soliciting that this company does in my neighborhood. Their sales people were a little pushy.

4 years ago

star star star star_border star_border

Amberly Pack Salt Lake City, UT

I wish they would do a come as needed option instead of just an annual contract.

1 year ago

star star star star_border star_border

Bryan Jensen South Jordan, UT

They were great at first... but then they were slower and slower to respond. Ended up canceling

3 years ago

star star star star_border star_border

Desiral Hagger Lees Summit, MO

Continued to see bug and ants around the house

6 years ago

Reply from Saela

Oct. 13th, 2020