Saela

Name: Saela
Rating: 4.5

4.5

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376 User Reviews

6.7

Overall Score

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4.5

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376 User Reviews

6.7

Overall Score

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LAST UPDATED: September 19th, 2023

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Attention: Edge Pest Control is now Saela.

The company and ownership remain the same. If you were a customer with Edge, your contract and service will continue uninterrupted but under the new name, Saela.

Saela Pest Control, formerly, Edge Pest Control, is a pest control company devoted to providing leading services for both residential and commercial customers since 2008. The company ensures service within 24 hours of request in specific locations in the following states: Colorado, Idaho, Illinois, Kansas, Missouri, Oregon, Tennessee, Texas, Utah, and Washington.

Jump down to read Saela pest control reviews from real customers.

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The Good

Bed Bug and Mosquito Service
Same-Day Service
Free Re-Services
Great Customer Service
Saela Reviews

Bed Bug and Mosquito Service

Saela offers both bed bug and mosquito services to keep them off your property and out of your home. Not all pest control companies offer these specific pest control services.

Same-Day Service

Saela knows that when homeowners and businesses request pest control, it is often because the need is urgent. According to its website, 90 percent of the company's customers receive their requested treatment within 24 hours, which makes Saela's services competitively fast.

Free Re-Services

You can contact Saela at any time outside your regularly services and a technician will come and provide the requested service for free. No matter if you are expecting a scheduled service or have called for a re-service, Saela promises the same high quality service every time.

Great Customer Service

Saela provides varied ways for its clients and potential clients to contact the company and have their questions answered. On the company's website, a live chat option enables people to talk immediately with Saela's representatives. Similarly, Saela clearly displays a phone number on the top of the home page that customers can call if they prefer. Finally, for concerns and questions that may not be as urgent, Saela provides an email form that clients can use to inquire about their concerns, sign up for a new service, or request a reservice.

Saela Reviews

Saela reviews, formerly Edge Pest Control, has high satisfaction ratings with 87 percent of customers giving the company 4 or 5 stars. Satisfied customers frequently mention the following about their experience with Saela:

Kind, professional, and knowledgeable technicians
Reliable and fast response times for service
Effective pest control treatments

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The Bad

Limited State Availability
Undisclosed Pricing

Limited State Availability

Saela's pest control services are only available in the following 10 states:

Colorado
Idaho
Illinois
Kansas
Missouri
Oregon
Tennessee
Texas
Utah
Washington

It is important to note that while Saela does provide pest control services in the states outlined above, service is also limited to specific counties and areas within the state. Make sure that Saela is an available option in your area.

Undisclosed Pricing

While certain aspects of Saela's website are clear and transparent, the company does not disclose pricing information on its website. However, this is common throughout the pest control industry. Interested consumers are encouraged to reach out to the company for more information.

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The Bottom Line

Whether you're trying to get rid of everyday pests such as carpenter ants, spiders, bed bugs, and fleas or dealing with mosquitoes, wasps, and rodents, Saela provides reliable and quality pest control services.

Overall, our team recommends Saela as a great option for homeowners and businesses looking for professional pest control services. Although Saela only operates in 10 states, those who live in one of its service areas can benefit from the company's free re-services, guarantees, quality pest control and same-day service.

Saela reviews are overwhelmingly positive, highlighting effective and fast service. Based on these positive reviews, we would recommend Saela as a reliable option for your pest control needs.

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User Reviews

Star Rating

4.5

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376 Reviews

Review Breakdown

5 grade

77%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jordan McVay Cedar City, UT

I only just had my first service them and I loved my technician, Chase. Super informative and a nice guy. However. Their sales people knocked on my door even though I have a no soliciting sign very visible on the door itself. I also just received a phone call advertising there mosquito service. I've lived in the area for years and never had a problem so when she asked when they could out me down for I declined and said I didn't need it. She then went into a very matter of fact speach about how with COVID-19 still going around that we should get their service to prevent mosquitos and the spread of the disease. I declined again, said thank you, and hung up. I am now looking for a different service because anyone who's sales script instructs them to capitalize on a pandemic and scare people into signing up for their service is rotten in my opinion. I work in the clinical provide field and am very informed. There is no proof and it highly improbable that you will get COVID-19 through mosquito bites.

3 years ago

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Kristina N Stillwater, MN

The service was fine. It did seem to decrease the number of spiders in our basement (the reason we signed up for the service). However we ended up having to move with circumstances changing. The company does very little for early cancellation. The cost is 50% of the price of remaining services (in our case 2 services.) Therefore we are paying for an additional service for nothing. Abysmal customer service- I cannot recommend.

2 years ago

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Diana Hessler Lenexa, KS

Make sure you understand they have a cancellation fee! Tried to make my case that we had been customers for over 3 years. Husband wants to do it himself. Wanted them to waive the fee or part of it. No go! They lost a return customer!

5 years ago

Reply from Saela

We apologize for the confusion, Diana. We strive to make things as clear as possible. That's why we train our sales reps to reiterate multiple times the length our customers are signing up for. Certain discounts are available for longer lengths of agreements, like the one you have. We also send you everything you signed and make sure you watched our welcome video. We want to be as transparent as possible. Again, we apologize for any frustrations. If there is anything more we can do in servicing your home, please let us know. We thank you for your time and wish you the best!

Aug. 23rd, 2018

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Amy Boren American Fork, UT

One of their sales men came to our door (with a do not solicit sign in plain view). I let him give me his prices but you had to sign up for a year commitment so we passed.

4 years ago

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Randy Scoville Pleasant Grove, UT

I wanted to just have one treatment at my house, but they were pushy to get me to buy a whole package. They didn't allow single treatments, so I didn't buy at all.

4 years ago

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Debbie Aston Alpine, UT

I didn't like the service that we received, I felt like I never noticed a difference even after they came and sprayed. They were expensive. I wouldn't recommend them.

4 years ago

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Derek Scoville Pleasant Grove, UT

Salesman was kind of pushy and bagged on every other pest control company. Should have explained more about what made them better rather than bashing other companies.

5 years ago

Reply from Saela

Derek, we apologize for your experience. We strive to make every interaction with us a positive one. We will be sure to reach out to the sales manager in your area to ensure he is aware of the interaction you had with one of our sales reps. We train our sales reps with professionalism and respect. Again, we apologize and if there is ever anything we can do in servicing your home, please let us know. Thanks!

Aug. 30th, 2018

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Stuart Hamilton Woods Cross, UT

The technician did not spray the shutters on the front of the house. Other technicians have done so.

3 years ago