Orkin

They charge premium prices for substandard service. $78 a month, one guy took a half an hour to spray the property, a different guy on a different month gone in ten minutes...no consistency in service. Paid exorbitant prices for preventive rodent control...hundreds of dollars for attic treatment. Less than 15 min and left the access unsecured. Filed a rodent complaint in the garage asking for assistance, got laughed at. Best part. They contact you TELLING you when you will be home for the next appointment... Not asking if the date is o.k., but telling you. People (the employees) say no problem just call us to cancel or reschedule. They use to TELL you in a week in advance, that change to three days notice, and finally a 24-26 notice for to be present at your home. So I guess if you have a doctor's appointment or work your out of luck? No, they say just call them...when they are in the office and they care if you're at work and can't call nor is it their problem if you don't get the message in time. I talked to management, that was like talking to a brick, (IMO) they clearly don't care about their clients at all, they treat the entire thing like a joke and that YOUR life is an inconvenience to them.

I had a free termite inspection scheduled along with a schedule for quarterly pest control. We are currently buying the house and do not live in it. I scheduled for the inspection between 2-4pm. I had to block my schedule, my realtors schedule and also make sure the current homeowners were not home at the time. Well, 245pm came around and I called to make sure they were still coming that day. They confirmed that I was on the schedule and that the gentleman would call when he is on the way. 430 came around and NOTHING! I called back to see what was going on. I spoke with a lady who said she was going to call the gentleman and have him give us a call personally to let us know a time frame. The rest of the day came and went with no call and he never showed up. Multiple people had to rearrange their schedule for this inspection that never happened. I called to cancel my future pest control services with them and they didn't even ask why I was calling to cancel. She just said "ok, I cancelled it for you" and we hung up. TERRIBLE customer service. 10/10 DO NOT RECOMMEND

Even though very pricey went with Orkin for the name. Bad experience with the way that the workers left my house after the termite protection application. The holes that they drilled in the drywall and exterior brick joints were left open, no attempt to seal them. The Quality Manager who came out to do his required inspection never offered to provide me with anything to compensate for the time I had already spent fixing this mess, just said sorry. Do yourself a favor and go with a local business.

Very unsatisfied ! They say they are going to check where mice ( pests ) come in and block it off and destroy nests, fill cracks and don’t do ANY of it! Then I told them upfront I wouldn’t have the $ and I would have to reschedule the guy said no worries I can bill you, I said ok. While he was here he didn’t have all of the right supplies for the job because it’s mice season right now and because of pandemic and that all stores are out apparently then he told my husband to go to the store and get steel wool to put around any areas that they could come in at (like we know, remember that’s why we were calling them out in the first place) (would have rather payed the 3.89 from Walmart for steel wool and the gas to get there then to deal with them if we are paying to get our own supplies and do it ourselves then why pay you guys 155$ instead of the 3.89 from Walmart for the steel wool) then weeks later charged my card out of no where when I was already unsatisfied with the service because we still obviously had mice when I called the manager to explain they just charged 155$ (all the money in my account) while i had no idea the money would be charged, I went to get gas my card was declined. I called Orkin to speak with a manager (I would have called weeks ago to explain about the bad service we had but my phone was off) he was very rude from the Traverse city Office in Michigan saying idk how this happened you are supposed to pay at time of service! Was very loud and mean actually made me burst into tears while I was on the phone with him saying that he’s only refunding the 100$ and then hung up on me while I was still trying to speak and explain about the first situation! Very rude and cruel ! It isn’t about the money it’s how I was treated !!! I DO NOT RECOMMEND And I will be spreading the word! 0/10 awful way to have employees treat a customer. I will be contacting a corporate office as well and letting them know the situation and how some Employees think it’s OK to treat people very unprofessional (In the middle of the pandemic 11/16/20 The Orkin man did NOT wear a mask in my home, also did NOT wear botties like you guys offer and suggest, after giving me an option to have them wear. (Of course if we weren’t in a pandemic I wouldn’t be concerned, but I have a 4month old at the time)

I had Orkin come out to my home because I had a bad ant problem. I had a small company work on it once and did not get desired results. Ants still coming in the house only at a reduced rate. Orkin says they have a 100% guarantee, so I figured that was the best business to use. When the sales person came out he said their treatment lasts for years. He said he could not give me that guarantee because I had some wood pillars for my foundation. (The home is very old.) He said I had carpenter ants, and that is why the other company could not get the job done. So I paid $800 for a one time treatment. It did go better than the other company, but still my daughter continued to have problems with ants in her room. It was not too bad, and with a death in the family and then the Covid 19 thing, the problem got set aside until I could handle it. Orkin came out and treated our house in February, and for 3 months it was fine. No more ants in the kitchen or bathrooms. But come June they were back. Not too terribly, but becoming a pain. By Sept. they were worse than ever they had been, and I finally got around to calling. Orkin scolded me for not calling earlier to report it. They said I had missed my window of opportunity. They said they could send out an inspector and charge me again for treatment. I said No Thank You! When their treatment guy was here, he just wanted to talk, he did not do as much treating as I thought he should. He assured me he knew what he was doing. It is true I should have complained earlier, but I am not the complaining type. I say unless you have money to throw away, try someone else, for this company is here to make money, not to help you out. Deborah

Company claims to offer free termite inspection as part of service. After being with Orkin for several years we were selling our home; I was told by their agent that the inspection would be included with our regular service. That did not happen and they dropped the ball. We were out of town and stressed to find this out from our listing agent who had to contact another inspection company that charged us a hefty fee for last minute inspection. In addition, when we cancelled our service on June 11th, we were told that we had one more “call back” treatment until August 11. When I contacted them today I was told I would be charged another fee of $104 to do the included “call back” that I was assured I was entitled to. There is a disconnect between their policies and what the service they give. Unhappy customer who would like a “refund” for last service or a treatment ASAP.

I left a bad review before and I wanted to correct a few things. After calling and complaining they came back out and hopefully fixed the issue. They did say they will keep coming back as many times as needed. Thank you!

When I told Orkin that I had an infestation of chiggers INSIDE my house they could get rid of my chigger problem. I signed some long nebulous contract and they sprayed inside my house. On the 3rd visit (each visit cost $75), they neglected to call and make an appointment but came to my house and sprayed outside only. Then they left a bill for $75. I started fighting with them, told them I wanted OUT of this contract, and that they could not charge me for spraying OUTSIDE when my problem had been INSIDE. Now they have hired a collections company and hit my credit with a collection. It brought my credit rating down by 100 points. Don't deal with Orkin - they do whatever they want to do.

I feel like I've been scammed. They charged me a fortune to get rid of the mice infestation in my home. To the tune of about $6000. This included replacing all the insulation in my attic, closing up all the entrances into the house and putting a god awful make shift screening over a small part of our gutters on the front of the house. This was a year ago. I call them up to close up another hole where the mice could enter and the person who sealed it up got crap all over the side of my house. That was several months ago, and after several phone calls to the company, no one has come out to my house to scrap this stuff off the side of my house. I also signed a contract for residential pest control which every other month cost $104. Another rip off. I have canceled the program and would never do business with this company again.

1. They lie. Tell me that I can cancel at any time, but when I try to do, the fine print reveals i have to continue service for a year! 2. When I sold my house and canceled my service, they wouldn't stop billing my credit card! They are still charging me every month for a house I don't own (three payments now) and no one at Orkin can ever seem to fix the problem. 3. They cant get anything right. The sent my bills to the wrong address for *months* when I first set the account up. Now, the new owner has Orkin, and they send his bills yo my address. lol I would never recommend this awful, scam-ridden company.

We signed up for Orkin to get rid of mice. Orkin is a scam. They are selling subscription and they do everything they can to keep mice coming and not catching them. Traps they use are useless things I have ever seen(and cheapest). They catch nothing. Mice just eat bate and leave. Sticky traps are not sticky enough to catch anything. I complained about it multiple times but nothing changed. Finally, my husband went to Home Depot and bought traps there - immediately we saw improvements and multiple mice were caught. Also, Orkin claims that they come every time there is a dead mouse in your house - I was not able to get anybody in my house for 2,5 weeks. I was told that our specialist has a medical emergency. I understand but there should be someone else. Hiring Orkin was waste of money and time

Scheduled the rep they sent to be here on days I am home so they could spray inside and outside. Without a call or email he would just show up when he wanted and spray only outside ( if he even really sprayed) and then leave a bill on my door. This was not the agreement. The same guy also would try and sell me stuff (knifes, football tickets etc...) almost every time he came over when I was actually home. When I tried calling customer service to get this corrected they were not the least bit concerned about my issues or the fact they have someone trying to sell stuff to their customers. She was extremely rude about me paying my last bill... I told her I didn’t want to pay it until she assured the service would get better. I ended up paying it and ended my service with them. To summarize: don’t use Orkin, terrible customer service, terrible at actually doing the job and care more about making $90 over keeping a customer.

I called Orkin when we had rats in our home. A rep came and checked the house and sold me over $3,900 worth of work that didn't have anything to do with actually removing the rats, including sealing the foundation, blowing insulation into the attic, and replacing gutters. This failed the initial inspection and had to be corrected. Big rat traps were brought out and placed but with no bait. I called them out again and they brought some bait and suggested we use peanut butter in the traps. We had to bait the traps and remove the dead rats so Orkin actually did nothing to remove the pests. Now 3 years later, we have mice coming in so I'm not so sure the "sealing" worked. I didn't feel that Orkin did the pest control we needed. But even though they are supposed to be a pest control company, they did more to sell home repair than to get rid of the rats.

Service provider, which services all of Southeast Wisconsin. I have been having the sames issues since November 2017 even after consistent routine care. They are always late for appointments, short staff and rude customer service. The most recent issue... We contacted to schedule a service appointment on Monday and no one was able to come out until Friday...Even though their advertisement offers same day service if you call before 2 pm. In addition, they were a no call/no show for Friday's scheduled appointment . We discovered they were not planning to come after we phoned the 5 minutes short of two hour window wait time.

I am not sure that they are covering everything, but I think it is going well. Rodents are not in the house but we sometimes have some bugs. We found raccoons in the yard, but that is inevitable where we live. Basically we are very happy with the price and the service.

Terrible service. I think my bugs and spiders are worse now than before they came. And lots of ants!! They were supposed to knock down all the spider webs from under the eves around my house, and that wasn't done either. They came back out, and still having a problem. Wouldn't refer them to anyone.

Worst company in the whole region!!! I live in Lux Cedar Hill. There were ants in my apartment, ordered this company. They came when I myself brought out ants! And I pay for it. Then I complained that something was biting me. the agent checked it and said we will come to you soon. We will make an appointment. OK. I've been waiting for eight days. During this time, bedbugs can spread throughout the complex! Is that normal?

I originally had had an Orkin's tech out in May for a bedbugs problem which I still have so I've been calling and calling trying to get a solution. The technician used thermal heating which I paid 1650 for. I am sooooooo very disappointed in them and I am a very, very, very unsatisfactory customer because we were out of the house for almost 5 hours and after he finished we had to wait another half hour before entering. So look like the problem should have been taken care of but Lord Have Mercy 🙏 it's not and I am sooooooo very unhappy about it.

Rude to us, kept cancelling after we spent hours waiting with autistic child confined away from her toys so she wouldn't make a mess for orkin guy who never came, they schedule us with a worker who has a reputation for not doing their job, sick of this place they are horrible and have caused us problems the entire season...this is for whichever office works Kingsport, Tennessee area

My dad, in his 90s, has used and paid as agreed this company since 1995. He’s selling the house so he wanted to prorate this years advance payment. They said no. No letter to potential owner(s) either unless he pays for the full year. It could transfer to new owners but only to retreat, no damage replacement as in our contract. To me this is horrible business practice and taking advantage of an older vet. Shame on you!

Has been horrible, called to have hornet nest removed. Came out did not remove entire nest. Came back out with a supervisor so could use a ladder. Hornets still here called again no return call. Called again was told they don't rebuild give time. Well that's crap we have a rebuilt hornets nest have called every day for a week. No call back. I guess once you get the money their done. Horrible service, paid $ 364 for nothing save your money!!!!

Ineffective — rat problem. Spent $4,000 to sanitize my attic. Rep said that should drive the rat away. Rat came back and kept chewing through walls & possessions. Rep stopped responding to emails. Manager kindly came as emergency measure - I appreciated that. Yet kept insisting a hole in closet wall isn't a rat hole despite its disrupting all the traps there. Said he'd come the next day to fill the hole nonetheless. Never showed. Rat is still chewing and getting more aggressive by the day. Am contacting a competitor.

I scheduled an inspection via the website. I spoke to a customer service rep on the phone to confirm the paperwork I would need. The tech called me and confirmed both the appointment and the location. On the day of the inspection, the tech no called, no showed. There was no outreach on the part of the home office, either to notify me or reschedule, and the phone call and voicemail I left with the tech went unanswered and unreturned.

I had a rat infestation they replaced insulation,crawl space vents,crawl space door plugged entry points with foam and wire mesh.They're courteous and prompt.I was frantic but 7,800 was overpriced in my opinion.

Poor service. Horrible communication skills. Won’t answer emails extremely hard to get a hold of and to plan a visit to fix the problem. Still had roaches after each visit. They tried to reschedule my appointments every time I made them the afternoon before they were to come out. Had to threaten to cancel before they did anything about it. I finally had enough and just switched today to another service. I would not ever recommend them.

My apartment is infested with roaches they were there when I moved in I have complained to the apartment managers I’ve had my apartment spayed twice by Orkin and they come right back and I believe that the whole complex is infested with roaches it’s disgusting and now they have a new amenity here called valet trash and people are just leaving their trash bags outside their apartments which I have seen roaches running around them to I think they should find a new pest control this is the Wildwood Forest Apartments