Orkin
3.6
7.3
Overall Score
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Gumby Rowland Heights, CA
Orkin does a great job and they have been around forever. Friendly techs and they are always friendly.
3 months ago
James Washington, DC
Ineffective — rat problem. Spent $4,000 to sanitize my attic. Rep said that should drive the rat away. Rat came back and kept chewing through walls & possessions. Rep stopped responding to emails. Manager kindly came as emergency measure - I appreciated that. Yet kept insisting a hole in closet wall isn't a rat hole despite its disrupting all the traps there. Said he'd come the next day to fill the hole nonetheless. Never showed. Rat is still chewing and getting more aggressive by the day. Am contacting a competitor.
11 months ago
John Ford Boardman, OR
I scheduled an inspection via the website. I spoke to a customer service rep on the phone to confirm the paperwork I would need. The tech called me and confirmed both the appointment and the location.
On the day of the inspection, the tech no called, no showed. There was no outreach on the part of the home office, either to notify me or reschedule, and the phone call and voicemail I left with the tech went unanswered and unreturned.
11 months ago
Lily Betria Scottdale, PA
Giving two stars because the workers were nice. Giving such a low rating because they told us they’re the best in the world and it’ll fix our problem it didn’t. I pay monthly and sometimes they don’t even come. I had a fly and ladybug infestation in my room upstairs and they guaranteed it’d stop it. Nope dead flies everyday as well as ladybugs and now I have a stinkbug infestation. And they won’t refund me.
1 year ago
stacy wachtel Mankato, MN
We had Orkin in 2 locations for about 5 years or so. First they couldnt get our pest issue under control and there was like 4 or 5 different techs. It was annoying. Then when we moved they helped us out with another type of pests. Then they started taking money out of my then fiances card with out permission. We did have a bill that needed to be paid but they started taking the money wothout our consent. I talked with thwm.about it and it happened again. Well later on when my father who lived in a different home with a different address needed help, they refused to help a man with bed bugs who was a brittle diabetic that was a double amputee because my name was similar. They told me why and I said I was only giving them one more chance and since they have refused service to him because of our past argument was bull! He needed help and it was a different address. Firat you take mo st without consent and then you refuse another individual. Shame on you!
1 year ago
LenaBond007 Pinellas Park, FL
Told I was responsible for my deceased mother's last payment or they would NOT provide service. Their reason is because it's under the same address. I explained to them that was when my mother was still alive & lived there but now I live there & a new customer & that I did NOT have the extra $175 to pay off her debt. He responded by asking how I plan on paying her debt. He wasn't even listening! I said once AGAIN that I can ONLY afford MY payments. I told him he can either wave my mother's last bill and gain ME as a new customer OR walk away with nothing. They refused. Personally, I think that was a foolish mistake on their part. NOW they will recieve NOTHING from me as a new customer AND they will also not get that $175 owed to them by a deceased individual. I had the very SAME situation with Duke Energy when I had to open my own account. Duke Energy did NOT hold me responsible for my mother's past 6 remaining bills. As they shouldn't. And they were smart enough to do so & gained my business in return. I understand ORKIN is a nation wide company & have their own protocols but I find it shamful that a very well known & successful company would treat potential customers this way. I suppose they think I'm only one customer & no loss to them. Well Orkin...Keep treating people like that and 1 customer turns into many. I can understand if I myself owed a past balance on a previous account but that is NOT the case. I don't think I was asking for anything unreasonable, by not being held accountable for someone else's past balance, even if that person was my mother. I remember when bussiness would go an extra mile and try their best to accomidate a customer. Nice to know that ORKIN does NOT do that for their customers and obviously do NOT CARE. ORKIN...You're not the only pest control in town. I will do my research and find a reputable company that actualls values their past and new customers and provides quality service. YOUR LOSS ORKIN! I WILL NEVER RECOMMEND!
1 year ago
Marie Link-Cannon Cabot, AR
I had someone from Orkin, Inspector come out to) give me a quote for squirrels in my attic. He quoted me an extremely high rate of $4700 but refused to give me an itemization of what was included in the quote. I sent an email and called requesting an itemization for this quote, but the inspector stated it was not Orkin's policy to give an itemization of services to be rendered and that he could only verbal -tell me what they were going to do. He said it included sealing off areas where squirrels could get in. This level of/ lack of complete customer service left us doubtful about the company. Who does this? We lost trust in the company name and started to suspect unfair pricing.
1 year ago Edited January 5, 2022
J Goose Creek, SC
The staff in North Charleston, SC are con artists hiding behind the well established brand. The inspector pretended I had an issue that I actually didn’t have. When I told him to show me, he began shuffling and staring at his phone and then changed the subject. When I asked the manager who came out after I complained about how they were handling my service, why the inspector refused to show me what he claimed he saw, he began to immediately back up the inspector by saying he trusts him and if he says he saw it then he saw it. A technician who was actually a decent person and is probably not receiving a cut or benefit that the 2 scam artists are receiving, seems puzzled when I asked him what he saw…which was completely different that what the cons said. He even said what I was describing and the photos I was showing were NOT the issue I was being treated for. Yet we were already on the hook almost $3k. Do NOT be fooled by the “Orkin” name, this office is scamming people.
1 year ago
Sarah Jane Austin, TX
I’ve used orkin for months and at first really liked them. They were timely with their appointments and would work around our schedule. The last few appointments, they would show up hours before or after timeframes, if they even showed up at all. When I finally got fed up and chose to cancel, they didn’t care at all. My last two appointments never showed up and I took time from work to be home and they didn’t show up, call, email, text, anything. When I called to enquire, they said the tech was no longer with the company that was supposed to service my house, and didn’t send another tech, nor call or anything to reschedule. I would highly recommend going with a smaller company that actually values your business, because orkin does not!!! Very very disappointed!
1 year ago
[email protected] Akron, OH
I found out we had bed bugs. I went into panic mode and just called because I was familiar with the name instead of doing my homework. While they may do free estimates when it comes to other pests, not so with bed bugs. And if you decide to go with them it comes off the total, and if not you're out that money. And they don't guarantee it. After 2 treatments my house is still in disarray, most of our clothing in garbage bags and living out of a plastic tote, we still have them. Save yourself some grief and do your homework, and support a local business that doesn't charge for estimates and guarantees their work. I will never use this company again.
1 year ago
Anonymous Forney, TX
Orkin damaged my appliances after bombing/fogging my kitchen and living room, They were suppose to complete the entire apartment they did not and are wanting to charge me $217 my apartment is tiny well the living room and kitchen are. It wouldn’t even of come down to that, if their spray would’ve worked when they come in to do monthly sprays and if they would of sprayed more than one squirt in kitchen and barely in bathrooms spending a total of 2 mins if that in the apartment. After they do that I see more than ever and never seen any dead ones. We bought demon and that worked better than there spray. Do not use orkin they are a waste of money and not effective at all and their customer service is crap as they can’t even give you a straight answer as to what they are going to do. Will never be using them again once I move out of these crappy apartments.
1 year ago
Devin Gambino Nesconset, NY
Made a scheduled appointment Sunday night for you guys to come Monday June 7th. Then you called an hour before you were supposed to arrive saying you had to cancel and I was told to reschedule for June 8th today between 10-12PM EST. I said ok and stuck with them because I understand things come up and i appreciated the call at least to let me know.... WELL NOW ITS June 8th and Its now 12:02 PM... I called to ask where you guys are.. GUESS WHAT .. ANOTHER CANCELLED APPOINTMENT! Only this time I HAD TO CALL YOU to find out the appointment was cancelled... TWO DAYS of missed hours at work and another day of pests being an issue for my family. SO ORKIN OF NEW HYDE PARK ... THANK YOU for costing me hours at my job = taking food off my families table and thank you for the unprofessionalism to cancel on a customer TWICE and not even call to notify me on the 2nd cancellation. Just go with (1) Arrow or (2) Terminex or (3) Suburban Exterminating.
1 year ago
T. B. Festus, MO
They charge premium prices for substandard service.
$78 a month, one guy took a half an hour to spray the property, a different guy on a different month gone in ten minutes...no consistency in service.
Paid exorbitant prices for preventive rodent control...hundreds of dollars for attic treatment.
Less than 15 min and left the access unsecured.
Filed a rodent complaint in the garage asking for assistance, got laughed at.
Best part.
They contact you TELLING you when you will be home for the next appointment... Not asking if the date is o.k., but telling you.
People (the employees) say no problem just call us to cancel or reschedule.
They use to TELL you in a week in advance, that change to three days notice, and finally a 24-26 notice for to be present at your home.
So I guess if you have a doctor's appointment or work your out of luck?
No, they say just call them...when they are in the office and they care if you're at work and can't call nor is it their problem if you don't get the message in time.
I talked to management, that was like talking to a brick, (IMO) they clearly don't care about their clients at all, they treat the entire thing like a joke and that YOUR life is an inconvenience to them.
1 year ago
COURTNEY Jourdanton, TX
I had a free termite inspection scheduled along with a schedule for quarterly pest control. We are currently buying the house and do not live in it. I scheduled for the inspection between 2-4pm. I had to block my schedule, my realtors schedule and also make sure the current homeowners were not home at the time. Well, 245pm came around and I called to make sure they were still coming that day. They confirmed that I was on the schedule and that the gentleman would call when he is on the way. 430 came around and NOTHING! I called back to see what was going on. I spoke with a lady who said she was going to call the gentleman and have him give us a call personally to let us know a time frame. The rest of the day came and went with no call and he never showed up. Multiple people had to rearrange their schedule for this inspection that never happened. I called to cancel my future pest control services with them and they didn't even ask why I was calling to cancel. She just said "ok, I cancelled it for you" and we hung up. TERRIBLE customer service. 10/10 DO NOT RECOMMEND
1 year ago
Alayna Myers Maryville, TN
Even though very pricey went with Orkin for the name. Bad experience with the way that the workers left my house after the termite protection application. The holes that they drilled in the drywall and exterior brick joints were left open, no attempt to seal them. The Quality Manager who came out to do his required inspection never offered to provide me with anything to compensate for the time I had already spent fixing this mess, just said sorry. Do yourself a favor and go with a local business.
1 year ago
Randi Bildson Cadillac, MI
Very unsatisfied ! They say they are going to check where mice ( pests ) come in and block it off and destroy nests, fill cracks and don’t do ANY of it! Then I told them upfront I wouldn’t have the $ and I would have to reschedule the guy said no worries I can bill you, I said ok. While he was here he didn’t have all of the right supplies for the job because it’s mice season right now and because of pandemic and that all stores are out apparently then he told my husband to go to the store and get steel wool to put around any areas that they could come in at (like we know, remember that’s why we were calling them out in the first place) (would have rather payed the 3.89 from Walmart for steel wool and the gas to get there then to deal with them if we are paying to get our own supplies and do it ourselves then why pay you guys 155$ instead of the 3.89 from Walmart for the steel wool) then weeks later charged my card out of no where when I was already unsatisfied with the service because we still obviously had mice when I called the manager to explain they just charged 155$ (all the money in my account) while i had no idea the money would be charged, I went to get gas my card was declined. I called Orkin to speak with a manager (I would have called weeks ago to explain about the bad service we had but my phone was off) he was very rude from the Traverse city Office in Michigan saying idk how this happened you are supposed to pay at time of service! Was very loud and mean actually made me burst into tears while I was on the phone with him saying that he’s only refunding the 100$ and then hung up on me while I was still trying to speak and explain about the first situation! Very rude and cruel ! It isn’t about the money it’s how I was treated !!! I DO NOT RECOMMEND And I will be spreading the word! 0/10 awful way to have employees treat a customer. I will be contacting a corporate office as well and letting them know the situation and how some Employees think it’s OK to treat people very unprofessional
(In the middle of the pandemic 11/16/20 The Orkin man did NOT wear a mask in my home, also did NOT wear botties like you guys offer and suggest, after giving me an option to have them wear.
(Of course if we weren’t in a pandemic I wouldn’t be concerned, but I have a 4month old at the time)
2 years ago
Deborah H. Celeste, TX
I had Orkin come out to my home because I had a bad ant problem. I had a small company work on it once and did not get desired results. Ants still coming in the house only at a reduced rate. Orkin says they have a 100% guarantee, so I figured that was the best business to use.
When the sales person came out he said their treatment lasts for years. He said he could not give me that guarantee because I had some wood pillars for my foundation. (The home is very old.) He said I had carpenter ants, and that is why the other company could not get the job done.
So I paid $800 for a one time treatment. It did go better than the other company, but still my daughter continued to have problems with ants in her room. It was not too bad, and with a death in the family and then the Covid 19 thing, the problem got set aside until I could handle it.
Orkin came out and treated our house in February, and for 3 months it was fine. No more ants in the kitchen or bathrooms. But come June they were back. Not too terribly, but becoming a pain. By Sept. they were worse than ever they had been, and I finally got around to calling.
Orkin scolded me for not calling earlier to report it. They said I had missed my window of opportunity. They said they could send out an inspector and charge me again for treatment. I said No Thank You!
When their treatment guy was here, he just wanted to talk, he did not do as much treating as I thought he should. He assured me he knew what he was doing. It is true I should have complained earlier, but I am not the complaining type.
I say unless you have money to throw away, try someone else, for this company is here to make money, not to help you out.
Deborah
2 years ago
Memeoffour Roseville, CA
Company claims to offer free termite inspection as part of service. After being with Orkin for several years we were selling our home; I was told by their agent that the inspection would be included with our regular service. That did not happen and they dropped the ball. We were out of town and stressed to find this out from our listing agent who had to contact another inspection company that charged us a hefty fee for last minute inspection. In addition, when we cancelled our service on June 11th, we were told that we had one more “call back” treatment until August 11. When I contacted them today I was told I would be charged another fee of $104 to do the included “call back” that I was assured I was entitled to. There is a disconnect between their policies and what the service they give. Unhappy customer who would like a “refund” for last service or a treatment ASAP.
2 years ago
melanie smith Brunswick, OH
I left a bad review before and I wanted to correct a few things. After calling and complaining they came back out and hopefully fixed the issue. They did say they will keep coming back as many times as needed. Thank you!
2 years ago Edited September 14, 2021
J Unhappy Cumming, GA
When I told Orkin that I had an infestation of chiggers INSIDE my house they could get rid of my chigger problem. I signed some long nebulous contract and they sprayed inside my house. On the 3rd visit (each visit cost $75), they neglected to call and make an appointment but came to my house and sprayed outside only. Then they left a bill for $75. I started fighting with them, told them I wanted OUT of this contract, and that they could not charge me for spraying OUTSIDE when my problem had been INSIDE. Now they have hired a collections company and hit my credit with a collection. It brought my credit rating down by 100 points. Don't deal with Orkin - they do whatever they want to do.
3 years ago
Donna Gregory
I feel like I've been scammed. They charged me a fortune to get rid of the mice infestation in my home. To the tune of about $6000. This included replacing all the insulation in my attic, closing up all the entrances into the house and putting a god awful make shift screening over a small part of our gutters on the front of the house. This was a year ago. I call them up to close up another hole where the mice could enter and the person who sealed it up got crap all over the side of my house. That was several months ago, and after several phone calls to the company, no one has come out to my house to scrap this stuff off the side of my house. I also signed a contract for residential pest control which every other month cost $104. Another rip off. I have canceled the program and would never do business with this company again.
3 years ago
tony
1. They lie. Tell me that I can cancel at any time, but when I try to do, the fine print reveals i have to continue service for a year!
2. When I sold my house and canceled my service, they wouldn't stop billing my credit card! They are still charging me every month for a house I don't own (three payments now) and no one at Orkin can ever seem to fix the problem.
3. They cant get anything right. The sent my bills to the wrong address for *months* when I first set the account up. Now, the new owner has Orkin, and they send his bills yo my address. lol
I would never recommend this awful, scam-ridden company.
3 years ago
Iryna Suprun
We signed up for Orkin to get rid of mice. Orkin is a scam. They are selling subscription and they do everything they can to keep mice coming and not catching them. Traps they use are useless things I have ever seen(and cheapest). They catch nothing. Mice just eat bate and leave. Sticky traps are not sticky enough to catch anything. I complained about it multiple times but nothing changed. Finally, my husband went to Home Depot and bought traps there - immediately we saw improvements and multiple mice were caught. Also, Orkin claims that they come every time there is a dead mouse in your house - I was not able to get anybody in my house for 2,5 weeks. I was told that our specialist has a medical emergency. I understand but there should be someone else. Hiring Orkin was waste of money and time
3 years ago
Colton Gonzales, TX
Scheduled the rep they sent to be here on days I am home so they could spray inside and outside. Without a call or email he would just show up when he wanted and spray only outside ( if he even really sprayed) and then leave a bill on my door. This was not the agreement. The same guy also would try and sell me stuff (knifes, football tickets etc...) almost every time he came over when I was actually home.
When I tried calling customer service to get this corrected they were not the least bit concerned about my issues or the fact they have someone trying to sell stuff to their customers. She was extremely rude about me paying my last bill... I told her I didn’t want to pay it until she assured the service would get better. I ended up paying it and ended my service with them.
To summarize: don’t use Orkin, terrible customer service, terrible at actually doing the job and care more about making $90 over keeping a customer.
3 years ago
K. D. Cagle Marietta, GA
I called Orkin when we had rats in our home. A rep came and checked the house and sold me over $3,900 worth of work that didn't have anything to do with actually removing the rats, including sealing the foundation, blowing insulation into the attic, and replacing gutters. This failed the initial inspection and had to be corrected. Big rat traps were brought out and placed but with no bait. I called them out again and they brought some bait and suggested we use peanut butter in the traps. We had to bait the traps and remove the dead rats so Orkin actually did nothing to remove the pests. Now 3 years later, we have mice coming in so I'm not so sure the "sealing" worked. I didn't feel that Orkin did the pest control we needed. But even though they are supposed to be a pest control company, they did more to sell home repair than to get rid of the rats.
3 years ago
Latrece Shelton Milwaukee, WI
Service provider, which services all of Southeast Wisconsin. I have been having the sames issues since November 2017 even after consistent routine care. They are always late for appointments, short staff and rude customer service. The most recent issue... We contacted to schedule a service appointment on Monday and no one was able to come out until Friday...Even though their advertisement offers same day service if you call before 2 pm. In addition, they were a no call/no show for Friday's scheduled appointment . We discovered they were not planning to come after we phoned the 5 minutes short of two hour window wait time.
4 years ago
Review Source
Jesse Prince OK
I used Orkin for about 2 years and never had any complaints. During the inspection they explained exactly what they planned to do. Would use them again for sure.
9 months ago Edited June 6, 2022
Review Source
Brandon Chicago, IL
I have used Orkin before in hotels that I've managed for regular preventative pest control services. Setting up the account and contract was fairly easy and I was nothing but impressed with our guy that would do the monthly servicing.
1 year ago
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melrose1989 Marion, IL
We use Orkin at my job which is in food service. We have only had their service for about 4 months now because we got new ownership and thats who they chose to use. I like them. They seem to do the job but I do not particularly like the lack of communication they provide while they visit. I like to know exactly where the problem areas are but they just come, spray and switch out traps and then leave.
1 year ago
Review Source
Erik Lewis Atlanta, GA
Scheduled online and they showed up when they said they would. I needed a termite letter for a house sale which they provided as well. Easy to work with and I would use again.
1 year ago
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L Turner Avon, IN
I had a horrible ant problem at my home and couldn't figure out where they were coming from. I tried several home remedies and none worked for long. I called Orkin and the issue was resolved in what seemed like days.
1 year ago
Review Source
Kathy Kerber Olympia, WA
Orkin had a great reputation, but we had a big problem. We found out we had mice, though we had regular service weekly. We hired a new company and found out the technician had not been putting fresh bait under the house, and since we lived close to the woods, that was problematic. This company did poison the mice, which had become so populated we then had to hire a company to come out and remove the huge nest of stinking dead mice under our children's playroom. This was something I will never forget. I hope the company has improved their reliability, but pest control and reliability go hand in hand. We never got so much as an apology from them, by the way after spending hundreds of dollars to deal with an infestation. We had a toddler and an infant with respiratory issues, and there was poo all through the house. This was a health hazard and I actually had to leave the house with the children for several days. I would say.....don't take the chance with Orkin.
1 year ago
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Luke Swierczynski San Jose, CA
I use origin products every single year to create a barrier at all windows and doors. Can say with 100% certainty it works by significantly decreasing the number of bugs that cross those thresholds.
1 year ago
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Patti Crawford Appleton, WI
I worked with Orkin in Oklahoma. We had problems with roaches scorpions and ants. Orkin came out once a month and did a wonderful job controlling our bugs. I felt a lot better sleeping
1 year ago
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Cam Hall Richmond, VA
Orkin is the name I associate most with bug defense. I love their easy to use website, they have good customer support, and they have a very professional appearance. They always did great work on our house even when we had a major ant problem. The only criticism I have is the people always are in a hurry to their next stop.
1 year ago
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Robert Ashbee
Has a termite problem in my home, after a few treatments the pesky critters were gone for good.
Would recommend Orkin for a variety of pest control for any house or apartment.
1 year ago Edited March 9, 2022
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Rebecca D Sterling Heights, MI
Orkin is a nationally known company. I used them under this assumption. I felt that they used way too many chemicals indoors. Especially around children. None of the tiny pests in the basement really ever went away. I would give it 4 stars for effort but I ended up trying a different company.
1 year ago
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Laura Wise New Castle, IN
We needed to regularly treat our home for pests when we lived in the South . Orkin was always my first call, they were easy to schedule and very knowledgeable. We also thought they were affordable.
1 year ago
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Freda Oppenheim Riverside, CA
Orkin pest control has been great! I am on a quarterly plan and I never have a problem with bugs. If or when I do, I can call them and they come out to take care of it. No extra charges.
1 year ago
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Hunter Brister Norcross, GA
My family have used Orkin for as long as I remember. The pesticides do not smell and work very well on keeping out roaches and other pests. I trust the workers enough to enter my home and will continue to use Orkin.
3 years ago
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Zac Cannon Long Beach, MS
Orkin does our pest control at our apartment complex. They do a fantastic job. We rarely see mice and/or bugs. We still get some bugs from time-to-time, but that is normal for the area we live.
3 years ago
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Cathie Chavez Banning, CA
When i lived in Chandler AZ i had a guy come once a month to spray for scorpions,good job he was very polite and they did not charge a lot i feel the price was very reasonable.
3 years ago
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Scott Orem, UT
I only had one treatment from Orkin but it was really good. The discount that they were offering at the time was perfect for what we needed. The guy who came to spray was very nice and respectful. I would use them again.
3 years ago
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Madison Orem, UT
I called them for my companies warehouse being infested and they came and did their test, they explained treatment, Did the treatment plan and I never had to use them again because the problem was solved.
4 years ago
James B nelson Las Vegas, NV
I am not sure that they are covering everything, but I think it is going well. Rodents are not in the house but we sometimes have some bugs. We found raccoons in the yard, but that is inevitable where we live. Basically we are very happy with the price and the service.
4 years ago
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Charles Perdue Dallas, TX
Only had to spray once and no more pests. I highly recommend orkin
3 months ago
Melissa Minneapolis, MN
Told me on the phone no charge for inspection unless they treated. Then they charged anyway. Called guy said a guy in training told me wrong and nothing he could do. Yeah there is but you’d rather lose a customer.
6 months ago
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Lillian Arnold OH
The guy who came to the house was very nice but the people on the phone will lie to you more money than what they tell you, never do business with them again.
7 months ago
Sandra Mattias Coventry, RI
Im not sure how this company is on other states but in RI the are TERRIBLE! I have tried to cancel my services , ive phoned,email and left messages….nothing, they showed up Sprayed and billed my credit card . To top it off after they billed my card they sent me a bill!!
9 months ago
Shannon Jones Cincinnati, OH
Very disappointed! Told by technician when they would be at my home. Took the day off to be home. When I called to check on the appointment, I was told there was no appointment and there was nothing they could do! There is ALWAYS a way to honor your commitment. Guess they don’t care. Would never recommend.
11 months ago
