A few Orkin customer reviews (below) indicate that Orkin is a reliable pest control company but perhaps a bit pricey when compared to others in the industry. However, many customers were happy with the services the company provided and stated that the service technicians were helpful and professional. The overall consensus was that homeowners felt the price was well worth the end result.
A bit about the company's background and pest control experience:
A bit about the company's background and pest control experience:
Orkin was founded in 1901 by teenager Otto Orkin. Over the last century, Orkin has grown and expanded to be an industry leader in the pest control services. Orkin specializes in protection against common pests including termites, rodents, and insects. Orkin collaborates with the Centers for Disease Control and Prevention (CDC) and major universities to help prevent and control pests, all while caring for the earth’s environment. Orkin also teaches students across the country about pests and pest management by supporting the O. Orkin Insect Zoo at the Smithsonian Institution’s National Museum of Natural History and at the Orkin Children’s Zoo at Zoo Atlanta. Orkin became a wholly owned subsidiary of Rollins, Inc., headquartered in Atlanta, Georgia when it was purchased in 1964. Since its purchase, Orkin has grown into one of the largest pest management companies in the United States.
Whether looking for residential pest control services or commercial pest control services, Orkin has a solution for you.
Orkin works hard to ensure that pests are unable to take over your home or office. A number of different pests commonly find their way into your home on a regular basis including some of the following:
Orkin’s Commercial Pest Control services help businesses with their pest problems. Orkin knows that even one pest can have a negative financial impact on a business and a larger infestation could be damaging to a companies reputation. An Orkin Commercial Pest Specialist will work with a business to target and eliminate pests and rodents to the customer's satisfaction.
During the winter months, Orkin focuses on indoor pest control with an emphasis on rodents, pantry pests, and other common household pests.
According to Orkin's website, homeowners spend an average of $3,000 when taking care of termite damage. To ensure that you receive quality services and excellent results, Orkin offers a number of termite control solutions to customers.
If you are worried that you may have termites in or around your home, it is important that you act as quickly as possible to avoid further damage. Treatment for termites is usually in demand between March–May and August–September, but Orkin has teams equipped and ready to provide service on a year-round basis if needed.
One of the challenges with bed bugs is how quickly they spread. Over a period of just six months, a few bed bugs and multiply into more than 13,000. Orkin works to eradicate bed bugs by finding the root of the problem. Where they hide. After bed bug treatments have been administered, a team will continue to monitor the area to ensure that the pests never return.
Note: Ongoing bed bug services are not available in every location.
Though mosquito bites are not uncommon, it is not fun to come in after an enjoyable evening in your backyard covered in itchy bites. Orkin strives to "fight the bite" by applying a combination of treatments to break the mosquito's life cycle. This prevents the larvae from breeding, biting, and spreading harmful diseases.
Though the services listed above are fairly extensive, Orkin also provides pest control services for a number of other less-known pests including the following:
Flies, stinging pests, amphipods, ticks, beetles, box elder bugs, caddisflies, centipedes, chich bugs, cicadas, crickets, dobson flies, dragonflies, firebrats, fleas, horntails, Jerusalem crickets, kissing bugs, kudzu bugs, lace bugs, leaf footed bugs, leaf miners, lice, locusts, mayflies, mealworms, mealybugs, mites, moths, scorpion flies, snails and slugs, sowbugs, spiders, springtails, stink bugs, thrips, walking stick bugs, weevils, and whiteflies.
You can find more information about each of these species on the Orkin website.
Orkin uses state-of-the-art research and development in its pre-treatment processes. The company focuses on the innovation of pest control solutions before client implementation to maximize effectiveness and efficiency in its A.I.M. Process.
Orkin understands that each home is unique. The company's integrated A.I.M. pest protection process works to assess, implement, and monitor the home's pest population. In the Assess phase, a local Orkin pest professional conducts a comprehensive inspection of the property to identify what makes the property unique, what sanitation issues or structural conditions could attract pests, and how pests might get in or why they may want to. Building type, geography, climate, soil properties, and any conditions conducive to pest activity are considered.
In the Implement phase, Orkin works with the customer to develop a custom Precision Protection™ program that suits the customer's specific needs. If a product is needed, an Orkin specialist will select the most effective treatment with the least impact on the environment.
In the Monitor phase, an Orkin professional will monitor whether the treatments implemented were the best fit for the customer's situation through regular inspections and check for signs of pest activity or any new conditions that may have surfaced since the last visit. All services performed, pest activity and other recommendations are documented.
Customer satisfaction is Orkin's goal. If a customer isn't completely satisfied, the company will aim to make it right. If pests return between treatments, an Orkin specialist will return for a re-treatment at no extra charge. If Orkin is unable to solve the customer's pest problems, it will refund the last service payment as long as they're a current customer.
Orkin’s training facility is a state-of-the-art facility containing several stimulated customer environments. Each Orkin technician is trained using an award-winning certification program that includes class work from Purdue University, treatment techniques, and various specialty pest and industry-specific employee training.
A number of pest control companies do not offer any kind of home services. Along with providing pest control, Orkin offers a few home solutions. With Orkin, homeowners can help protect their home from heating and cooling losses with the company's OrkinTherm® or Orkin ComfortZone®. The OrkinTherm® is an environmentally friendly insulation for the attic and walls and the Orkin ComfortZone® is an innovative and cost-efficient radiant heat barrier.
Additionally, homeowners can hire an Orkin Man to treat for excess moisture in their home which if left untreated can lead to a termite infestation, mold, or structural damage.
Florida residents have the option to receive year-round lawn care. The company will take care of lawn pests, weeds, and any diseases that will hurt the yard.
Orkin has an impressive service area that includes 83 countries and 5 of the 7 continents. However, the company currently does not operate in Alaska, North Dakota, South Dakota and Wyoming.
I'm very disappointed with Orkin. I have always used them for pest control. They came out last year around March 2018 and serviced my house for termites. To this day they have not came back for follow up. I have call them 5 times sent two e-mails and even called their corporate office. They had no problem making us pay a huge down payment and we in turned paid the rest in full on receipt.
We signed up for Orkin to get rid of mice. Orkin is a scam. They are selling subscription and they do everything they can to keep mice coming and not catching them. Traps they use are useless things I have ever seen(and cheapest). They catch nothing. Mice just eat bate and leave. Sticky traps are not sticky enough to catch anything. I complained about it multiple times but nothing changed. Finally, my husband went to Home Depot and bought traps there - immediately we saw improvements and multiple mice were caught. Also, Orkin claims that they come every time there is a dead mouse in your house - I was not able to get anybody in my house for 2,5 weeks. I was told that our specialist has a medical emergency. I understand but there should be someone else. Hiring Orkin was waste of money and time
We liked this pest control company because they were very professional and fast with the pest removal in our home.
I have had a great experience with Orkin for pest control. They are quick and they answered all of my questions.
I was helped immediately when I called this company for pest control. They were very helpful and answered all of my questions and did a great job! I would recommend them to my friends and family
Some young man came to my door trying to sell me this pest control which is fine, but I told him I already had an account with another company we used and he bashed the other company and told me I was making a mistake. I get he’s trying to sell this stuff, but I don’t like that he felt the need he could tell me what I was getting was crap.
I have had a great experience with Orkin pest control. When they care to my house they were very professional and took car of our house. Haven’t had problems since.
I have made good friends with an Orkin guy who comes to my work. He gives me advice on my home pest problems and has been instrumental in me catching many gophers and spiders.
Dale L Farmer
They came and sprayed around the foundation and inside in places. They advised us on what we could do better to control pest.
When i lived in Chandler AZ i had a guy come once a month to spray for scorpions,good job he was very polite and they did not charge a lot i feel the price was very reasonable.
I only had one treatment from Orkin but it was really good. The discount that they were offering at the time was perfect for what we needed. The guy who came to spray was very nice and respectful. I would use them again.
I used Orkin when I lived in Las Vegas and they are very knowlegable on the subject . I tried to do it on my own and the problem always came back. There would still be bugs everywhere. I called Orkin and after they came never saw the bugs again. It was amazeing.
My husband and I lived out in Kentucky for a summer and were faced with many pests like roaches that I had never seen while living out west. Orkin saved us! They came out and did a free pest control estimate and gave us a free quote. We were very happy with the service we received and the roaches were gone within the first treatment.
Scheduled the rep they sent to be here on days I am home so they could spray inside and outside. Without a call or email he would just show up when he wanted and spray only outside ( if he even really sprayed) and then leave a bill on my door. This was not the agreement. The same guy also would try and sell me stuff (knifes, football tickets etc...) almost every time he came over when I was actually home. When I tried calling customer service to get this corrected they were not the least bit concerned about my issues or the fact they have someone trying to sell stuff to their customers. She was extremely rude about me paying my last bill... I told her I didn’t want to pay it until she assured the service would get better. I ended up paying it and ended my service with them. To summarize: don’t use Orkin, terrible customer service, terrible at actually doing the job and care more about making $90 over keeping a customer.
K. D. Cagle
I called Orkin when we had rats in our home. A rep came and checked the house and sold me over $3,900 worth of work that didn't have anything to do with actually removing the rats, including sealing the foundation, blowing insulation into the attic, and replacing gutters. This failed the initial inspection and had to be corrected. Big rat traps were brought out and placed but with no bait. I called them out again and they brought some bait and suggested we use peanut butter in the traps. We had to bait the traps and remove the dead rats so Orkin actually did nothing to remove the pests. Now 3 years later, we have mice coming in so I'm not so sure the "sealing" worked. I didn't feel that Orkin did the pest control we needed. But even though they are supposed to be a pest control company, they did more to sell home repair than to get rid of the rats.
Poor customer service poor products. They didn’t provide the service they charged us for and then would not return and do the service
When I had Orkin, I was extremely impressed with their Service guy. He was the ONLY service guy I have had in my home that I felt completely comfortable with. He wasn't afraid to call Mark, his regional manager for a small fly problem that we couldn't find the source to. Fortunately, we found the source! Small bag of hidden rotten potatoes...
I called them for my companies warehouse being infested and they came and did their test, they explained treatment, Did the treatment plan and I never had to use them again because the problem was solved.
I had Orkin pest control for about 6 months. We had a fly problem that we couldn't figure out. They came in and found the problem. I was happy with the service but i couldn't afford to keep paying the price.
Orkin has the most memorable commercials and the best service. They got the job done in an hour of less and their employees are so friendly.
Had a great experience with it- no problems. Very reliable. Would recommend to my friends and family.
Orkin has a lot of friendly customer service representatives who are willing to help anyone with a problem that they might have!
My experience with orkin was terrible. Customer service didn't give me a call back, I had to call three times, then their prices were ridiculous.
Pricey but the product seemed to really manage the amount of bugs around our house. Worker was friendly when he came
They were very expensive to have our house treated for pests. Then we had to pay an annual fee of between $200 -$300 to keep the warranty going. Not great.
Orkin provides a great service at a great price. I was really pleased with the results that they provided with getting rid of our pests.
Hello my experience with orkin has been wonderful, Barrington is a outstanding tech he cares about your family protect against bugs and all the other techs that has serviced our home, I highly recommend orkin for your home, I am 1 happy customer.
We had a rat in our business and called Orkin. We are completely dissatisfied with the outcome. We were charged over $300.00 and it was not caught. They set traps similar to what I purchased at our local store. They did nothing other than what I did. I called to get my money back and was told that there is no guarantee they will catch anything. Don't waste your money. Buy your own traps, stinky spray, and tape.
If I could I would rate this company a zero. The customer service was terrible, Had to reschedule three times in order to get someone to come out. When tech did finally arrive, said he had to call inspector to come out. After numerous phone calls and a whole day wasted waiting for them, inspector finally showed up at 6 pm only to quote an exorbitant price with only one solution. No offer of financing if it is available. Will NOT recommend this company to anyone as they are unreliable and unprofessional.
Very bad customer service on their part. I have spoke to 3 people and have been told 3 different things. Beware of the person coming to your house because they will lie through their teeth to get out of something that needs to be done. I would not recommend them to anyone ever!!!!
Their inspector was bright, observant, and extremely knowledgeable. The tech was so polite and efficient!
Our technician showed up at the promised time. He did a thorough job and took care of all our bugs.
Showed up when promised, did the job, got rid of the critters. Awesome company!
Used Orkin for some pest issues and they did a great job. Had to switch to a local provider as the cost for Orkin was too high.
They have taken care of my but problems in the past and are easy to set up an appointment with. Come right out to the house and made sure they knew my problem and then took care of it. Reasonably priced.
Very trustworthy company! They will come back for free if they didn’t do the job right the first time.
We've used Orkin for several years now. Pretty good for the most part.
When I made appointments with Orkin they were always on time poignant and quick on the job very good and effective workers great company!
Orkin is reliable and their customer service is top notch. We have 3 month recurring treatments for centipedes, ants, and roaches and most times we have no issues of seeing these pests. Orkin guarantees their work, so the few times pests did return before the next treatment, they sent a technician with a complimentary treatment. Highly recommended for product that works and great customer service!
Service provider, which services all of Southeast Wisconsin. I have been having the sames issues since November 2017 even after consistent routine care. They are always late for appointments, short staff and rude customer service. The most recent issue... We contacted to schedule a service appointment on Monday and no one was able to come out until Friday...Even though their advertisement offers same day service if you call before 2 pm. In addition, they were a no call/no show for Friday's scheduled appointment . We discovered they were not planning to come after we phoned the 5 minutes short of two hour window wait time.
Annie Pearl Byrd
Treated my house several times and followed up as scheduled. I still have the insect problem. Not worth the money or frustration.
Service delivery was better than any competitor. Has developed a reputable brand!
I only used Orkin once to handle a wasp nest and the experience was okay, even though the tech seemed almost as skiddish as me when dealing with the nest.
Good on time service and termites are gone.
WOW. Orkin is my go to insect control. As my grandmomma used to say, "Ants are God's one mistake." Orkin is my Godsend when we are under ant attack. Before Orkin we had ants coming out of an electrical socket and my husand electrocuted himself-- don't worry he is fine. Now we have Orkin and not only are we saved from bodily injury, but most importantly, we are saved from ant infestation.
WORKS WHERE WE NEED IT. KILLS BUGS DEAD AS EXPECTED
James B nelson
I am not sure that they are covering everything, but I think it is going well. Rodents are not in the house but we sometimes have some bugs. We found raccoons in the yard, but that is inevitable where we live. Basically we are very happy with the price and the service.
very reliable and customer friendly. They call before visits to determine if you have any special concerns with the scheduled service visit
Did a good job with my house. Representatives were knowledgeable and friendly.
The company is the best they be on time. With what it have to be done