Alta Pest Control

Name: Alta Pest Control
Rating: 4.0

4.0

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27 User Reviews

7.0

Overall Score

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4.0

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27 User Reviews

7.0

Overall Score

Compare

LAST UPDATED: April 16th, 2024

Alta Pest Control, founded in 2013, provides customizable pest control services in nine states: Kansas, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, Virginia, and Washington. Pest services include treatments for a variety of insects, including termites and bed bugs for both residential and commercial properties. In addition, the company offers critter control. The company employs technicians that are fully certified and trained, offers emergency services, and practices the door-to-door sales model.

Continue reading to learn more about this pest control company, or jump down to read Alta Pest Control reviews from real customers.

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The Good

Eco-Friendly Products
Termite and Bed Bug Control
Pest Maintenance Plan
Online Customer Portal
Referral Bonus
Alta Pest Control Reviews

Eco-Friendly Products

Alta Pest Control uses products that are deemed 100 percent family and pet safe. It uses eco-friendly products that do not harm the environment or pollute groundwater.

Termite and Bed Bug Control

It is worth noting that Alta Pest Control offers termite and bed bug control, services which aren’t offered by many pest control companies in the industry.

Pest Maintenance Plan

Alta Pest Control offers a pest maintenance plan that will take care of customers’ ongoing pest protection. This plan includes the setup and maintenance of outdoor areas and indoor spot treatment. Alta technicians inspect the property and do an initial treatment of the property foundation and roofs. After this initial visit, regular visits are made to ensure a pest-free property each month. If any pests show up between treatments, a technician will treat them in-between visits.

Online Customer Portal

The company's website has a user-friendly portal that offers customers the ability to manage bills, pay bills, view service history, and specify communication preferences.

Referral Bonus

If customers choose to spread the word about Alta Pest Control, the company will give you and your referral 10 percent off your next service.

Alta Pest Control Reviews

Alta Pest Control reviews on BestCompany.com are currently limited, but 84 percent of current reviews are 4 or 5 stars. Customers frequently highlight the following about their experience with the company:

Reliable and effective pest control service
Professional and qualified technicians
Affordable pricing

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The Bad

Limited Service Area
Unclear Warranty Information

Limited Services Area

Alta Pest Control offers pest management services only in the following nine states:

Kansas
Missouri
Nevada
North Carolina
Oklahoma
Tennessee
Texas
Virginia
Washington

Unclear Warranty Information

Alta Pest Control claims its top priority is customer service. However, Alta Pest Control does not mention on its website whether its services are guaranteed. Many pest control companies will provide free re-treatments or a refund if the pest problem persists. We cannot tell from the company's website if this is standard for Alta Pest Control.

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The Bottom Line

Alta Pest Control is a pest control service company that offers consumers a variety of appealing features. Environmentally conscious customers will appreciate the company's use of eco-friendly products, and the website's user-friendly portal will stand out to customers who want to streamline their bill management, service history, and communication preferences.

If you are in Alta Pest Control’s service area and contact the company to get a quote, you may want to clarify the company's warranty information with a customer service representative as Alta Pest Control's website does not offer specific information on warranties or guarantees.

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User Reviews

Star Rating

4.0

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27 Reviews

Review Breakdown

5 grade

67%

4 grade

3 grade

2 grade

1 grade

19%

Sentiment Criteria

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Melissa Baker

DO NOT GIVE THEM YOUR MONEY! They will not show up when they are supposed to and then will lie about it. We received the first treatment which did nothing and then they sent a different company to spray as their chemicals would do a better job. Then the next 2 times they were supposed to come out they did not show up. They send an email to let you know when they will be there, we were at home the entire day when they were to come by and they did not show. Additionally, we have a dog that barks when someone is around our house or especially in the back yard. We would have known if they were here. Complaints or requests to cancel the service after them not showing and lying about it were dismissed. We paid for a whole years service and got one treatment that did anything and it was from a competitor of theirs. That treatment did seem to work although that was in the fall and the pests would have been less in any case. Today the manager of the Charlotte Alta Pest Control said there was nothing he could do to help us. They took our money and gave us nothing in return. I should also mention that the emails they sent to me had our address wrong, this was pointed out to them several times. Still today, an hour ago, the email still had the wrong address. I assume they were coming to the wrong house (if they came at all). They do not seem to consider this a problem. They are a total scam company!@

1 week ago

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Jacqueline Tolbert

I was referred to Alta Pest Control by neighbors in my community (Reserve at Canyon Hills). I called and made an appointment and they scheduled it immediately. I am so happy that Alta was referred to me. Omar came out to service my home. He was very polite and informative. He gave me information about the initial visit service and each additional quarterly service. Omar was on time and punctual. Omar informed me to call if any problems. It was really a pleasure to have someone with great communication skills and a wealth of knowledge. I look forward to Omar servicing my home again. Thank you Omar! Have a great day. Jackie T.

8 months ago

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Verified Customer

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T.J. Hall Renton, WA

On the plus side, the representatives who visit are very considerate and willing to explain things. They also generally seem mostly knowledgeable. However, there are times when I feel like all they are doing is coming out to refill bait stations and set more traps. When we have mice issues in our garage, I would like an attempt at a solution, not just more traps. Also, Alta's billing procedure (and late fee policy) is confusing and punitive. The bill should not be attached to the visit report. Most visit reports do not contain a bill, so I never know when to look to find the one with a bill. The bill should be sent in a separate e-mail so it is visible. The late-fee policy is too harsh, and combined with the billing concern I laid out, leads to a bad taste in my mouth about Alta.

1 year ago

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S. C. San Antonio, TX

My initial service was a fail! However, after calling customer service, I was able to express my concerns, and they offered to send another technician to redo my service on July 19, 2023. I requested they send an experienced technician, who was always very thorough. They definitely did not disappoint! The second technician who came out was Keith. He was very professional, he didn’t rush through the service, when I asked questions, he explained the process in detail, and he assured me that he would perform the service that I was promised. He also apologized for my previous service tech. As I mentioned, in my first review, for which I gave only 2 stars, I have two ring devices, and I was able to watch live again the second time. Keith performed the service exactly according to the videos I have watched. I would recommend Keith to anyone who is looking for outstanding service. I asked Keith if I could request him each time, and he said I could. There is no doubt, I will be requesting him each time. SC

9 months ago Edited July 20, 2023

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Verified Customer

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Hunter Conley Round Rock, TX

Alta does a great service! They treat my home for ants and spiders and I love not seeing them anymore. They also will come out in between service if I see any pests.

1 year ago

Reply from Alta Pest Control

Thank you! We appreciate your review.

Jul. 22nd, 2022

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Iris Montemayor Spokane, WA

They are the worst. They schedule whenever they feel like it. I went months without service and then they decided to start my service back up and sent me and email the DAY BEFORE they were to come out. I have responded to their email to cancel, which has not been a problem in the past, but this time they decided I needed to cal or they were going to come out anyway, even if I did not authorize it. So they did and now expect me to pay for services I did not agree to. Not only that but I have two cameras around my home. In watching the recordings I see them doing absolutely nothing other than pretending to clean webs around my back porch camera. Alta pest control is a scam.

6 months ago

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Verified Customer

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Beth DeCou Renton, WA

Have had Alta for several years now and they have always been on spot with pest control issues. Great service, great technicians!

1 year ago

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Verified Customer

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Susanne warnock Edmonds, WA

Wonderful customer service, if a problem arises with a wasp or other unwanted insects they are right there to help alleviate the problem.

1 year ago

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Verified Customer

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William bartley Puyallup, WA

My experience with Alta is less than content. I just don't get a professional vibe from their service or technicians. I am considering dropping their service and seek assistance from another source.

1 year ago

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Verified Customer

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Constance Tacoma, WA

Fabulous technicians who are efficient and expert. Responsive call-center staff. Fair prices, too.

1 year ago

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Verified Customer

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Sonya Desollar Enumclaw, WA

They come and take care of the bugs and spiders so I don't have to freak out whe

1 year ago

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Verified Customer

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Patricia A Velazquez Auburn, WA

Communication before and after service. Respectful of our property. Friendly and professional.

1 year ago

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Patricia Hyde

we got the insulation done in our attic our air condition was working good that night our a/c cut off when the a/c man came found a gap in the duct work i swear nobody was in our attic except alta tryed to get them to pay for the damage but Destiny there supervisor told wife they were not paying for it i called alta back and she left for the day i wanted to talk to another told me they would call me back that was today

9 months ago

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Verified Customer

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Karl Kunst Snohomish, WA

Friendly service people , and great service , also very timely

1 year ago

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Verified Customer

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Mary E. White Seattle, WA

Great feedback in regard to info of traps. Heads up on appts. Easy payment.

1 year ago

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Verified Customer

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None Schenectady, NY

very thorough. on time appointments. day ahead notice they are coming

1 year ago

Reply from Alta Pest Control

Thank you so much for you review!

Aug. 12th, 2022

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Verified Customer

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bev douglas Renton, WA

their always on time very polite and they do a great job

1 year ago

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Verified Customer

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Lesley-Ann Reynolds Seattle, WA

Fast and friendly service. Great pest control.

1 year ago

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Verified Customer

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Anna Auburn, WA

Excellent, efficient, knowledgeable customer service.

1 year ago

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Verified Customer

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Lace Gordon North Bend, WA

Great work and responsive! Would highly recommend!

1 year ago

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Verified Customer

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James Childen Seattle, WA

They provide a great service and guarantee their work.

1 year ago

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Brice Spokane, WA

Very great very helpful, the guy Jeremy was awesome and I’d recommend these people to anybody

7 months ago

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Verified Customer

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Sarasha Schmeets Bonney Lake, WA

No pest, still have some (very few) in the house

1 year ago

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Pierre Cheelton Pisiwann International McDonough, GA

One of the Top-Rated Pest Experts!I give them a Good 4 Stars for their good services to the community!

3 years ago Edited September 14, 2021

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alberto aragon Las Vegas, NV

the contracts are a scam and the products dont work at all. i had bugs back all over my fromt porch 2 days later.

7 months ago

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Verified Customer

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Mara Cohen Tacoma, WA

Good service, effed up constant surveys and other bothersome time sucks.

1 year ago

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Kara Major Charlotte, NC

Signed up for service. No one has been out since. Waste of money

7 months ago