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Claim this Profile, or Dollar Loan Center, is a community short-term loan company that offers installment payday loans and car title loans. They advertise lower rates than their competitors and repayment terms of up to 65 weeks. They have several reliable methods for contacting one of their customer service departments, including a live online chat.

One of their focuses is on being involved with and supporting the communities where their stores are located. They are a direct lender with over 80 branch locations in California, Nevada, Utah, and South Dakota. Dollar Loan Center began operating in 1998 and is headquartered in Las Vegas, Nevada.

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The Good

  • Extended Repayment Terms
  • No Early Payment Penalties
  • Customer Support & Education
  • Local Community Support

Extended Repayment Terms

Dollar Loan Center offers installment payday loans of amounts that extend up to $2,500. The actual loan limits will vary depending on the applicant's state of residence. The interest rates given for each state range from 196.96% to 388.93% APR, but the actual rates will vary based on the type of loan, loan amount, and the state. Interest accrues daily but borrowers pay the interest only for the days that the loan is still out. Repayment terms may extend up to 65 weeks and payments are due according to the frequency of the borrower's paydays.

No Early Payment Penalties

Loans can be paid off in full at any time without any penalties. They also do not charge application or origination fees. In addition to the application information, applicants will need to provide the following verifications:

  • Proof of income
  • State-issued ID
  • 5 references
  • Current proof of residence
  • 30-day bank statement (if using direct deposit)

Applications can be submitted online, over the phone, or in person at one of Dollar Loan Center's locations. Loan processing for pre-approval takes 30 minutes. In-store applicants can receive same-day funding, while online applicants will have the money deposited in their checking accounts by the next business day.

Customer Support & Education

Dollar Loan Center provides customers with a variety of reliable ways to contact one of their customer service departments, including:

  • General phone number and email
  • Phone number and email for the support team in each of the four states where Dollar Loan Center is located
  • Live chat

Emails are responded to within an hour or less, and the live chat is almost always immediately available. Dollar Loan Center provides information to customers about potential scams and fraudulent loan offers and what to look for and what to do. They also offer some financial education to their customers, specifically regarding:

  • Understanding credit scores
  • Making budgeting easier
  • Cash management
  • Free credit reports

Local Community Support

Part of Dollar Loan Center's focus is on supporting the local communities in which each branch operates through their Dollar Loan Center Community Involvement program. They sponsor and participate in community charity events, and they support several non-profit organizations. The also hold periodic contests, mainly through their social media accounts. Dollar Loan Center also guarantees that their rates will beat any payday loan or payday advance rate from another company in an applicant's area. They promise that if their rates are not lower, the applicant's loan with Dollar Loan Center will be interest-free.

The Bad

  • High Interest Rates
  • Sharing Customer Information
  • Limited Availability

High Insterest Rates

As with any payday loan company, Dollar Loan Center's interest rates are much higher than the interest rates that accompany other types of funding. That being said, Dollar Loan Center's rates are on the lower end and are even much lower than some of their competitor's rates. A typical loan will have an interest rate of between 196.96% and 388.93% APR depending on the state, but the actual interest may be higher or lower depending on the borrowed amount and the payment schedule. It should be noted, however, that because Dollar Loan Center allows for a longer repayment period, if customers make payments for the full term length, they will end up paying quite a bit of money in interest.

Sharing Customer Information

Dollar Loan Center provides a clear privacy policy to their customers that outlines what information they collect from borrowers, how they will share it, and with whom. They also provide contact information so customers can opt out of some types of sharing. While the transparency is appreciated, customers do need to be aware that their information will be given to other companies, especially affiliated marketing businesses, and they can expect to receive unsolicited contact from those companies.

Limited Availability

Dollar Loan Center operates in only four states in the United States: California, Nevada, Utah, and South Dakota. There are over 80 branch locations scattered across those states, plus residents of those states can always apply online or over the phone. However, residents of other states are not eligible to apply at all, even online. There are also negative reviews specifically regarding three concerns:

  • Poor customer service in specific branch locations,
  • Fairly aggressive collection policies
  • High overall cost of taking out a payday loan

Although several people complained of having negative customer service experiences, they seemed limited to in-person encounters in the stores and not directed to the general customer service department. Aggressive collection policies and high overall costs are two of the pitfalls of taking out a payday loan, no matter which company the loan is issued from. Want to know which payday loan company is top rated? Click Here

The Bottom Line

Dollar Loan Center, or, is a provider of short-term funding in the form of installment payday loans and auto title loans. Their payday loans extend up to $2,500 and are repaid over a maximum of 65 weeks. The interest rates vary by state but range from 196.96% to 388.93% APR, which, while very high compared to other types of loans, are on the lower end of typical payday loan rates. They provide customers with a guarantee to beat the interest rates issued by any other payday loan business, and their customer service department is reliable and easy to reach.

Dollar Loan Center provides community support in the areas their branches are located in through non-profit organizations, charitable giving, and sponsored events. As part of their business operations, they do give out customer information to affiliated companies, which is clearly stated in their privacy policy.

Dollar Loan Center is operating in only four states, making their services unavailable to the majority of consumers in the United States. The company was established in 1998, giving them some credibility, but even with their advertised low interest rates, borrowers will still end up paying back a large amount in interest fees. 

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User Reviews

Star Rating


7 Reviews

Review Breakdown

5 star
4 star
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1 star

Sentiment Criteria

Value for your money
Quality of product or service
Customer service
Company trustworthiness
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Karl Kennedy
June 18th, 2019 Orem, UT

Dollar loan center was very friendly and helpful .

April 29th, 2019 Henderson, NV DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I have never had a bad experience here. The process to get a loan is very slow even when they say its an express customer, meaning i have always paid on time or early and that they know me. The process is tedious, they should have someone on site that can approve the loans instead of the agents having to call someone, who may not be available for a some time. Also, not being open on Sunday is a hindrance to customers and I am sure they are losing money by closing on Sunday. I needed some cash for an unexpected event and DLC was closed.

William G Jr
February 6th, 2019 Las Vegas, NV

Went in an applied for a signature loan. Agent said I could get pre-approved before I walk back home to get more info. She said I Qualified n upon returning back. She said there was a discrepancy that my records showed no Jr. in my info that she said wasn’t showing up in the Computer. She said had to back home n get my S.S. Card to prove who I am.. What a waste of my time.. Will never recommend this place ever. And she also very rude and 0 customer service...

Phoebe A Burgher
January 15th, 2019 Las Vegas, NV

I applied online for a loan from this company and it was approved , but when I went into the store they said I didn't qualify. It was either a race thing or a dress code, I'm sure. I'm glad now that I didn't get the loan seeing the other reviews.

Peace Ade
August 24th, 2018 Henderson, NV DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I wish I can give a zero rating. First their loan application is very very slow. Be prepared to spend about 45 mins for a loan application. Now to the story. Avoid this lender as much as possible. They are high interest, 199% apr, lender who report to credit bureau the good and the bad. With my good payment history, I requested payment extension by 2 weeks because of a little financial distress which was approved by their agent. When It was time to pay, I sent out my one payment and they rejected it. Saying I was supposed to make two payments. That wasn’t true, someone didn’t document my conversation. My payment piled up to 3 payments and I had trouble paying. Then they asked me to make a small payment to be able to arrange a smaller payment plan for a short time. I was happy. Meanwhile they never mentioned to me that a late payment will be reported to credit bureau even though they caused the problem and I’m working out repayment with them. Suddenly I got credit alert that dollar loan center reported a missed payment on my credit. I was shocked. I called them and they told me they won’t take it off. They said they may take it off after I pay all my debt. Who will believe an uncertain promise? They even fired the staff that rejected my money because I was told she no longer works there. So they want me to pay the cost of someone else’s mistake with my credit report. My credit dropped a lot of points like almost went down to nothing. Avoid these people so you don’t get screwed up like me.

Peggy Miller
July 5th, 2018 Las Vegas, NV

As a senior was treated terrible I gave them all the things they ask for . Went through all of that then they turned us down because my husband didn't have his own email we use mine because I pay everything. What a waste of time and very rude.Now they have all of our information so they can sale it. And make money off of us. Beware of this company. They will screw you over.

February 13th, 2017

I was in your store today and I had the worst customer service experience, from one of your employee She was like a ston , no people skills that was my last visit in that location Her name was Teressa and she was on flamingo and Durango location