LendUp is a San Francisco-based lending company. It offers credit cards, financial education, credit reporting services, and short-term lending solutions for consumers with less-than-perfect and flat-out bad credit. These services are in the form of personal installment loans and short-term loans, also known as cash advance or payday loans. LendUp is focused on changing the payday loan system so that customers do not get trapped in a cycle of debt. Unlike many payday lenders, LendUp’s financial services emphasize financial inclusion, with a goal of long-term financial health.
LendUp offers the LendUp Ladder, which provides the opportunity for customers in many states to earn access to more money at lower rates over time (where available).
This company is currently only accepting new customers in California, Louisiana, Mississippi, Missouri, South Carolina, Tennessee, and Wisconsin.
Keep reading for pros and cons, plus LendUp reviews from real users.
LendUp values transparency and is upfront about what a loan will ultimately cost, providing consumers with a loan calculator directly on the main page of its website.
With this calculator, customers can adjust the lending amount, which is typically from $100 to $250 for first-time borrowers, and the repayment term length, which is typically from 7 to 30 days (varies by state).
A LendUp payday or personal loan application is free and takes as few as 5 minutes to fill out. The application requires several pieces of information:
The application process doesn’t affect your credit score because it doesn’t require a hard credit check with the three main credit bureaus.
Applicants are given an instant decision.
If your loan is submitted by 5 PM Pacific or 8 PM Eastern on a business day, your funds will be deposited into your checking account within one business day.
Uniquely, LendUp states that one of its goals is to move beyond a traditional payday loan format (where available), so it encourages responsible financial behavior. As you repay your loan, eligible customers move up the LendUp Ladder by taking financial education courses and avoiding late payments, among other things.
Customers in certain states can borrow larger maximum loan amounts, with longer terms, and lower interest rates as they earn more ladder points (where available). In states with installment loans, with successive loans, borrowers can progress all the way up to prime loan rates.
With additional LendUp loans and progression up the Ladder, consumers in some states have the opportunity for repayment to be reported to the major credit bureaus to help build consumers' credit history.
LendUp provides clients with an online email form and a physical mailing address for contacting the company. Emails are generally responded to right away with an automated message, and from someone on the LendUp team within an hour or so. No phone number is provided.
Most reviews of LendUp's customer service have been positive, and LendUp has even received positive notice and reviews from several reputable national news sources, including TIME, Fortune, and TechCrunch.
LendUp loan services are available in more than 20 states to existing customers, and in seven states for brand new customers:
The specific terms of the loans will vary from state to state; for example, some allow for longer repayment periods.
The terms and conditions for each state are clearly outlined, and several states even include links to longer pamphlets officially issued by the states’ Consumer Protection departments. Borrowers should thoroughly review the details for their state before starting the application process or accepting a loan.
LendUp offers a credit card called Arrow Card aimed at helping people with to build credit.
Additionally, the company is beta testing the Arrow secured credit card from Visa, a card for people with poor credit who have trouble getting a normal credit card. It is secured with a consumer deposit and helps users to establish credit history.
Currently, both are only available if you get a direct offer, like a direct-mail invitation. Interested parties can join the waitlist on the Lendup.com site.
Although LendUp is interested in providing more transparent funding than traditional payday loan companies, interest rates are still very high due to the nature of short-term and single-payment loan services. The APR varies depending on the applicant’s state, ranging from 96.82% to 446.90%.
LendUp breaks down that rate for each state as a percentage of the loan amount. While these rates are potentially much better than the rates offered by other payday loan companies, they are still quite high because they are meant for people with subprime credit.
In September 2016, the Consumer Financial Protection Bureau (CFPB) took action against Flurish, Inc. dba LendUp for failing to deliver on company promises. The main issues involved transparency issues and undisclosed information about which states the LendUp ladder perks were available in, true cost of loans, and failure to report to the credit bureaus, among others.
The company was required to provide $1.83 million to more than 50,000 customers, end deceptive practices and unlawful advertisements, ensure that annual percentage rate (APR) information is disclosed, and pay a $1.8 million civil penalty.
LendUp is dedicated to remaining transparent about borrowers' responsibilities, and in accordance with that, states that there may be additional fees to pay.
In particular, there is an insufficient funds fee (NSF) if adequate funds are not in a bank account when payment is due, although the NSF fee amount varies by state.
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I have gotten several small payday loans from LendUp this year, and I paid them back on the due dates. For my present loan, I realized that I would not be able to meet the due date, so one week in advance of the due date, I asked for an extension of time to pay. All I got was the runaround from a lady named Sarah. Here is what they send you, over and over even after you provide the information and you are logged into your account: "Hello, Thank you for contacting us! We're currently experiencing higher than normal response times via email. Please note if you are not logged into your account, response will be delayed further. If you did not log in and send your message through the Contact Us page, please include: • Full Name • Date of Birth • Last 4 digits of your Social Security Number in your email Alternatively, you can log in and send us a message from the Contact Us page, no verification required. We appreciate your patience. - The LendUp Team" The consequences of this fiasco are not pleasant. After I clean up this mess, I will never transact business with LendUp again, and I suggest you save yourself the aggravation and not do so either because LendUp is one of many predatory lenders.
Straight forward payday loan. Good customer service.
This company is a money hungry and selfish institution othet loan companies will give u a discount if u pay the loan off ahead of time but Big Picture loan added $68.00 to my statement.
Up front with fees and no hassle application. Just what you need for quick cash and payback
I've been doing business with this company for 6 months and they were a life savior. The rates are perfect, and as long as you conduct timely payments, or even able to sooner, the rewards are even greater in amount requests. I haven't yet seen an APR reduction, but still, I am satisfied with the 10%.
I have had a great experience with this company. I have worked with them for about a year. Very flexible. Offers payday and installment loans. They don't seem to approve more than what they feel you can handle. You have to earn higher loan amounts with consistent on time payments and responsible borrowing. Customer is in control of what they borrow and the dates of repayment. Good payment history gets you better loan offers. After a while, offers choice to report positive payment history to credit bureaus. Provides financial education. Reasonable payment plans that don't invade your bank account multiple times per month. Everything is done online but customer service reps are readily available by phone call. They are very nice and if you get a message saying someone will call you back, they actually do. Interest rates are high but you can pay extra on your loan anytime you want, and when you do, it actually decreases the amount of interest you pay, unlike other "loan shark" companies. Everything is clear cut. No surprises. I recommend this company above all others if you find yourself in need of a quick loan. When I pay off my loan, I will actually miss this company. LOL
No hidden interest fees, allows you to borrow again 24 hrs after paying loan back for those times when things are really tight. Interest is reasonable and although the starting amount of $250 is not much it is easy to move up the lending ladder to higher amounts fairly quickly.
This review gave me what information I needed in getting a simple loan to pay off some of my existing bills.
They have helped me out in the time of need. I cannot thank them enough. It's like having an angel . Thanks guys.
I personally have never had any regret's and I have never been displeased ,
This will be very helpful and when it is approved it will go a long way to alleviate some of my problems. Thanks in advance
It is awesome and it's very helpful thank
Sending to much mail and I've tryed alot and neaver got a loan. I ask them to stop sending me mail and still do
Fair and honest lending and offers education and coaching on how to lend and credit information.
great loans love it much...
I have never had an issue with them. I'm from Illinois, and live in Chicago. The process is pretty easy and you definitely get your money deposited in your account. I've so far have done about 5 loans with them. I've never been late on my payments so I really don't know what happens if you're ever late. But I've heard they're flexible with your situations. I found hem thru credit karma. I'd totally recommend it.