Big Picture Loans

4.9

Overall Score

119 User Reviews

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Big Picture Loans (formerly known as Castle Payday) is a short-term loan company offering installment, or personal, loans. This is one of several loan companies operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, a federally-recognized American Indian Tribe. As such, BPL claims Tribal sovereign immunity from lawsuits, but consumers can still report them to the US Consumer Financial Protection Bureau (see below).

Important: In 2014, a US District Judge ruled that the FTC has authority to regulate certain arms of Indian Tribes, including payday loan companies operating under Tribal Law. If you feel that you have fallen victim to a predatory lender, even one claiming Indian tribal affiliation, we advise you file a complaint with the Consumer Financial Protection Bureau

The Good

  • Installment loans
  • One day approval
  • Customer support options

Big Picture Loans offers payday installment loans, which means payments are due every payday but over a longer period of time (typically 6 months to 22 months) instead of on the next payday. BPL does not require an applicant's credit score, so even those with poor credit history can apply and potentially be approved. Their advertised selling points are the ease and speed of applying and receiving funding.

The minimum requirements that applicants must meet for Big Picture's loans are:

  • a steady and verifiable source of income of at least $700 per month
  • an open bank account in good standing
  • be reachable by phone
  • be at least 18 years old and a U.S. resident

Applicants can expect to hear back from Big Picture generally within one business day of submitting an application to verify information.

The loan amount that applicants are approved for is based on several criteria points, including income level, but first-time applicants are usually approved for loans from $200 to $1,000. Annual interest rates vary according to the loan amount, pay frequency, total loan duration, and when the first payment is scheduled, but they typically range from 780.03% to 788.62% APR. Because BPL offers installment loans, payments are stretched out over anywhere from 12 to 44 payments. The high interest rates and stretched out repayment periods mean that borrowers will end up paying quite a bit more than the original loan amount.

The customer support department provides a phone number, fax number, email address, physical address, and mailing address for contacting them. Email are generally responded to within a few hours and the phone number connects directly to an available representative.

The Bad

  • Negative reviews
  • Possible additional fees
  • Availability

There are numerous online negative reviews and reports for Big Picture's services that fall into several consistent categories:

  • misleading information about due dates, fees, and total repayment amounts
  • incorrectly stating or implying that the finance fee was a one-time charge instead of an ongoing interest charge
  • initial payment amounts customers were promised were later changed without warning
  • applicants' information was reportedly sold to other lending companies
  • customer service was difficult to reach and receive help from

In many of these situations, especially with misleading or false information, borrowers ended up owing much, much more than the original loan amount or that was originally communicated to them. Also, when the due dates were incorrectly conveyed, customers often had to pay insufficient funds fees. Although BPL states that there are no early payoff fees, it appears that they make it difficult to repay the whole loan early. While there are also positive reviews, they make up a small portion of the total number of online reports about Big Picture's services. The positive feedback focused mainly on the ease of applying and the speed of receiving funds, rather than on the repayment portion of the loan process.

BPL's services are not available in all states, and the number of states serviced may change from time to time or without notice. However, all transactions with Big Picture are considered to have occurred on Tribal land, so the laws of the applicant's state of residence do not apply. This means that Big Picture Loans does not have to comply with the regulations set forth by any individual state in order to issue a loan. Potential customers should be aware that if any problems or issues arise, they will not be able to report BPL to their state's regulatory departments, but they can still go to the Consumer Financial Protection Bureau.

Want to know which payday loan company is top rated? Click Here

The Bottom Line

Big Picture Loans is a payday installment loan business, providing payday loans that are repaid over several months instead of being due on the borrower's next payday. Their application process is free, quick, and easy, and funds can be received within 1 to 2 business days. First-time applicants are usually eligible for loans of $200 to $1,000 with payments due over 6 to 22 months. BPL's interest rates are extremely high, ranging from 780.03% to 788.62%. Because payments are made over several months instead of in one lump sum, borrowers will end up paying back much more than the original loan amount.

Potential customers should also be aware that there are many negative reviews about Big Picture's transparency regarding payment amounts, due dates, finance charges, and the total repayment amount. In many instances, customers claimed that Castle Payday outright mislead them and that their customer service department was very difficult to work with. Because BPL is operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, they are regulated by Tribal law and not by the laws and regulations of the applicants' states of residence. While there are customers who report having positive experiences with BPL, there is quite a bit of evidence that Big Picture's services are not as advantageous as advertised and potential borrowers should be wary of using their services.

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User Reviews

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Steve Dilbeck

February 12th, 2018 Joshua, TX DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I took out a 1200 emergency loan, I was told it would be a 289. Dollar payment. So I agreed to do it. It was not made clear that the payment would not be monthly but biweekly. 539 a month for a 1200 dollar loan. I paid the loan off in two months and 1200 dollars cost over 900 dollars in interest. This kind of loan should be illegal.

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2

Dorothy

January 13th, 2018 Euclid, OH

My name is Dorothy Stafford I borrowed $300 from these people and I found out they wanted me to pay them$1,563.00back I paid them$388.00 back but still calling and emailing me and harassing me I told them I wasn't paying them another dime,I stop payment because I can't afford to pay them that much interest I am on a fix income and disable. I am sorry I ever deal with these people in the first place, now I see I am not the only one being fraud there need to be stop to this madness.

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2

C. Hammond

January 10th, 2018

I received a pre approval letter in the mail. The first thing I did was check out the website trying to find information about repayment and APR. I called customer service to get some information the rep could not give me a straight answer. I went back to the website and I was able to find the information I was looking for. Unfortunately all the information is there. This company is crooked, but they are able to hide behind the laws of the Indian restoration and do not have to follow regular lending laws. I'm sorry that so many have been taken advantage of. I Am thankful to all of you that have put your stories out there so others do not fall into the same trap.

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2

Samuel L Manning

December 29th, 2017 Norcross, GA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

My Name Is Samuel Lee Manning Jr !!! Norcross Ga I Want People To Know How This Pay Day Loan Really Works It Can Be Helpful Or A Nightmare To A Individual. On December 8th I Took Out A Loan Of 600 Dollars With a Interest Rate Of .6633 Percent Do The Math 20.00 A Day Until Pay Off Well FASTER YOU Pay It The Less Interest An Longer You Draw It Out More Intersest !!! EXAMPLE !!! December 8th I Got My Monies Of 600 .00 If I Paid it On December 15 Interest Only 34 Dollars Only Oweing 634.00 Back I Had To Take It Out To December 29th Interest Of 195 I Paid Back 795 . Before You Apply Set Down An Look At Your Pay Work Check Dates An Than Decide Which Check You Will Use To Pay Off This Loan. Please Break Down Your Interest Rate To Ur Loan Amount Mines Was 20.00 A Day Than Count Weeks an Weekends That You Keep Your Loan Open . My Advice As I Did Close Immediatley Or Soon As Possible. Good Luck Make It Work Positive For U Not Intersest Of War

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2

m mcd

December 28th, 2017 Everett, WA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

If I could give less than 1 star I would. These people are vampires!! I borrowed $800 just over a month ago and it's cost me over $1700 to finally pay them off. I'd tried to pay them last week and was told at the time one figure but the agent verified that I wanted to pay off the loan, put me on hold and came back on the line stating that I owed another $256 in addition. I'd already scraped together every last dollar I had to pay the original amount that they were asking (no Christmas at my house this year!) and didn't have the additional $256. In the meantime they took another $225 from my account on Tuesday. Two days later I put everything I had together to pay them off and they still wanted an additional $960. They said that they could take my debit info for payment but then said that there was an issue with their system and would be processing my payment thru a foreign processing system that might incur a fee from my bank. I said NO!! They then said that they would take it from my account the next day but I would owe additional interest. I stated that I'm prepared to pay them their blood money today and would not be paying them another single cent. We'll see how that goes. There are other payday loans available on line. DO NOT DEAL WITH THESE PEOPLE. OR ANY OTHER BUSINESSES OPERATED BY THIS SAME TRIBE. Be careful!!

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2

maritta

December 18th, 2017 Florence, AL

After reading the reviews I am just grateful they turned me down. Thank god for protecting me from these Indian demons.

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2

Ceasar

November 29th, 2017 Houston, TX

Just reading the reviews. My heart goes out to them. This place should be shut down. They are predators. I'm pretty sure they are laughing all the way to the bank. They are leeches. Shame on them.

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2

Maryanne

November 1st, 2017 Sacramento, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Bigpictureloan is a rip off! They charge you over $2,000 for a small loan of $475 its ridiculious! I will never go with big picture loan ever again!!!

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2

Diane Magiera

October 25th, 2017 Chicopee, MA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Not only are they crooks but they have horrible customer service. I took a loan for $800 and am paying back $3,033.42. I knew the minute I saw the amount I would pay back what a big mistake I had made. I called customer service and spoke with a young lady named Jennifer and requested my account number. She put me on hold and a long period of time. I knew then that there was an even bigger problem here. I have never had an issue getting an account number for any account I have had in the past. I was able to provide all the information they asked for to verify my identity. I also looked online for my account number and it was no where to be found, only the application number was available. Finally she came back on the phone and informed me that she was unable to give me that information and that this was for my protection. Now I really knew that they were even worse then I had originally thought. I did make a report with the Better Bussiness Bureau and I am also going to post this comment everywhere I can, to warn others.

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0

Edward Lind

October 3rd, 2017

Not worth the time, nor the heart ache it will cause. I borrowed $450.00 and I am looking at a total payment of $2500.00. That's 500% of what I borrowed. Could never get in touch with customer service and getting into my account, via online, was impossible. Will never use there services again.

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0

Sara Eisenhower

September 23rd, 2017

This company outright steals from their customers. I knew going in that the interest rate was predatory but also knew I was going to make extra payments and pay it off as soon as possible. First off, they make it as hard as humanly possible to make extra payments. They say you can do it online but you can't. Their website is always having "technical difficulties". I did manage to finally make additional principal payments and when it came time for my final payment to come out my balance was less than $50 and yet they deducted my usual full loan payment of $118 out of my account. I spent close to an hour on the phone with them, part of which included a 3-way call with my bank to confirm the amount removed from my account which they did. Even after all that they wouldn't give me my money back. They said they were going to "escalate the matter" and call me back but never did. They are stealing from people with emergencies. They are criminals.

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0

harriett hall

September 21st, 2017

I TRIED TO PAY YOU EARLY BY DEBIT CARD IT DIDN'T GO THROUGH, SO I SENT YOU A POST DATED CHECK FOR $582.80 AND SAID PLEASE DON'T CASH IT TILL 10/3/17 THEY DID MY DUE DATE IS OCT/3 IT WAS CASHED ON THE 19 OF SEPT/17 THE MONEY THAT I HAD THERE WAS FOR MY OTHER BILLS. I HAVE NO WAY TO PAY THEM THIS IS WHY I SAID DO NOT CASH HIS CHECK I NEED MY MONEY BACK INTO MY ACCT TODAY BECAUSE I WILL BE MASKLEY OVERDRAWN, PLEASE DON'T MAKE ME TAKE THIS TO FACEBOOK. THANK YOU

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0

Cyrus Sant

September 20th, 2017

This company will suck your blood. Go sell or pawn your wife's jewelry, your guitar or whatever you got but don't take a loan from these blood suckers. I paid $400 for $800 loan for just one month. Think other ways to get money before you fall for this one.

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Blake

September 10th, 2017

Unbelievable for a 800 loan I'll be paying almost 3000 back!! I was very much misled about this loan during my desperate time needing to pay my bills before my next paycheck

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1

Joseph Pease

September 8th, 2017 Marinette, WI

I needed quick cash and used their services. The interest that was charged was over 500% apr so I tried to pay it off quickly. The first 4 payments I made went directly to the interest not 1 cent came off the balance. I then scheduled a early payment and less than $700.00 came off the more than $900.00 payment, as I sad this was an early payment. When I noticed this I contacted the company and they informed me the payment was made against the next payment due, the interest and the remaining came off the balance. due. I then attempted to pay off the final amount via the website and it would not let me set up the payment because of a glitch. I then called the company and was on hold for more than 35 min when I was disconnected. Finally the next day I called and set up the final payment however since it was a Friday I was unable to pay off the loan until Monday since the next day was a weekend, however that didn't stop the interest from accruing over the weekend so that cost me another $35.00. I am so glad to be done with this company.

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0

mike moore

September 6th, 2017 Chicago, IL

Got a bs letter from them in the mail tring to give me a loan at a ridiculous rate waste of my time and paper

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Robert Norwood

September 3rd, 2017

Customer service was awful and couldn't get my information right. They are not short term, that's a lie. I got a pre-approval letter, one of many, and thought what the heck. I'd just taken out a car loan and there were some other short term expenses. The lowest terms I could get for $550 was 21 mos. at 124/mo. Do the math - I headed for the hills. Fortunately they screwed up my income verification and declined me which, even though they'd wasted an entire morning, saved me from not accepting any offer. $1,950 plus the $550 borrowed is completely nuts. Stay away - they'll only drive you into debt and are horrible to deal with.

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0

Ashley

August 28th, 2017

This loan is a scam and a rip off do not take out a loan because you will be paying more than you loan is...when you take it out your paying interest not loan.. they tell you one thing on the phone ans other on paper

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0

Angie Barbour

August 26th, 2017

I went to pay my loan off early, and the amount due was over $100 more than what was listed on my NEXT due date (which was a week away). So I called customer service and she gave me a THIRD amount. She also interrupted me several times, and her explanation of the discrepancies was inadequate, by far. I will never use this type of loan/this company again. It doesn't matter how desperate you are to pay the rent, this was NOT worth it!

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0

Taylor A Deloach

August 23rd, 2017 Omaha, NE

Has no interest rate until you look online at the bottom then you see an avg rate of about 500% then I called to try to get an exact rate was told I have to go online apply for the loan and once accepted and already have it then I will know my APR lol to pay 3000 or more on a 600 dollar loan paying over 100 dollars biweekly lol just laughable my lights are out and im behind on rent but I think Ill just wait for friday otherwise ill be paying about 150 every 2 weeks for a year smh

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3

Lizzette

August 22nd, 2017

This is the most worse company to work. First no good customer service, second the pay off is the total of the balance no matter if you paid before the end of the loan. WORST and NASTY people.

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0

Di

August 22nd, 2017 Miami Beach, FL

How can I report these people???? I have already payed the loan and they have use it all on interest and not the principal! I called my bank to cancel the ACH payments from them. Has anyone been sent to collections from this place??

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0

ria

August 18th, 2017

I tried to pay off my loan on their website at 4:32 pm on a Wednesday I saw that the funds had not been debited by Friday called in the rep told me that it did not go thru because of the time I submitted I don't understand since the time for most is 5 pm but ok I'm speaking with her on a Friday which is a business day all day long at 11:14 am and she says we can take the payment but it wont be processed until Monday so of course yall get three more days of interest I really needed the money and I understand how tight things get but if there is any way at all to get money do it because if you don't get a lumpsum of money you will never ever be able to pay this off

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[email protected]

August 16th, 2017 Chicago, IL

THIS PLACE STEALS YOUR MONEY. They tell you can pay off your loan with no penalty early and then charge you more. stay away no matter how desperate you are.

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Brandy

August 15th, 2017

This company is a complete rip-off.. I called in to make a payment to pay off my loan at 8:43 am and was told that my payment would not be dated for today but tomorrow. That resulted in an additional 13.00 in interest that had to be paid... Never again!

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Rachel Wooden

August 3rd, 2017 Bay City, TX

I received a $500.00 loan. After deposit into my account.i saw the payment schedule that I would end up paying$3000.00 back. My first prinicipal payment would be in Jan 2018. I immediately tried to pay them off. I was unable to pay them in website because they wouldn't allow it to go through so another day of interest built up. I called them 8 times to get through. My bank kept denying payment because it was coming back as a fraudulent UK company. So I had to use another method that they say would take a day to process, do another day of interest built up. This is a no good company. I dealt with another tribal company and they was not corrupt like this. Ok

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Leslie Fitzgerald

August 3rd, 2017

My mom was charged 2 times to her account and was only suppose to be one payment. Her payment was to start in July after she talked to a representative saying that her June payment will be at end of the loan. They won't give her the second payment back. We have been round and round about this since Monday July 31,2917. All they can say is sorry, we can't refund it back. Don't go with this company, they are a rip off and take people's money!!

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0

Jonathan

July 31st, 2017 Cape Girardeau, MO

This company is a fraud, they say the company is based out of Watermeet, Michigan but instead when you call to pay off your loan they are actually overseas, it seems when I called I asked the rep. where I was calling too, and she said Philippines, but when they withdrew the funds from my account to pay off the loan the transaction was from U.K. Not to mention I borrowed 400.00 and to pay my loan off 3 months later was 1254.00 dollars. The company misrepresented themselves showing that they where in the U.S, I should be able to get an attorney for misrepresentation and fraud. When you pull up google maps to locate them the address of "company" it takes you out to the middle of nowhere with no building insight.

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Jill Carlin

July 31st, 2017 Royal Oak, MI

Big picture loan is extremely predatory. I've been trying to pay off my mother's loan for weeks and they won't let me. She fell on hard times and I just want to get her out of this mess. The customer service was no help and I never got a call back or received an email that I was promised.

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Lupe

July 28th, 2017

We never applied for a loan or received any kind of funds and they got into our account illegally taking money out we called and spoke to several different people and got no where said there was a misunderstanding and disregard the payment confirmation which is crap cause we never got a loan with them fradulant people please beware

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raymond hargraves

July 27th, 2017 Victorville, CA

filled out app and no one got back to me is this a scam

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C vervaet

July 24th, 2017 Greensburg, IN

Big big mistake! Don't do it! They are robbing good people of hard earned money. If this is a pay back it's more of a rip off. They are dishonest to say the least .

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Cindy Young

July 20th, 2017 Raleigh, NC

After closing my account and providing written documentation that they are not authorized to draft my bank account THEY DID IT ANY WAY. 2 TIMES. After many phone conversations they will NOT return the money and just say "sorry for the inconvenience" This is a HORRIBLE DISHONEST COMPANY.

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1

evelyn

July 20th, 2017 Chicago, IL

I received a pre-offer in the mail and decided to complete the application process. I googled BPL and came across this website ... I'm SO glad I did! After reading the reviews you guys have completely changed my mind about getting a loan from them .... there's definitely no way I'm doing business with this company ... in the trash is where this pre-offer will go .... I'll continue my loan search elsewhere ....

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Theresa

July 19th, 2017 Carlton, MN

Do not use! They make the sales pitch by making it sound like your installments will be monthly when in fact they will be bi-weekly. Thankfully I noticed it right away and was able to cancel my loan. They had already processed the deposit, but I contacted my bank and them and told them to take it back the next day and to cancel the loan. They did do this, but I put a stop payment on them anyway because now they have all my information and I don't trust them at all. No one should be so desperate as to make the mistake I almost made. They are predators. They are looking for desperate people and taking advantage of them. DON'T FALL FOR IT!

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Jimmy

July 11th, 2017 Shreveport, LA

500 % APR, pay back $11,271 for a $1,500 loan. Nobody would do this on purpose.

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Tasha Douda

June 29th, 2017 IN

The contract that I signed agreed to 1 monthly payment of $214.94. Instead Big Picture Loans started taking $214.94 every 2 weeks!!! I just called and paid off the loan. In 8 weeks they doubled their money on an $850 loan and still gave me a hard time paying it off!!! If I'd have let them continue taking payments then the payoff on an $850 loan over the coarse of 1 year would have been $5,588.44!!! That's insane and someone needs to stop this company!!!!

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Kim Goldy

June 28th, 2017 San Diego, CA

I applied for a loan with them, my agreed to payment schedule was once a month and was around $220.00 due on the 23rd of the month. Since then, they have doubled the repayment schedule, and are trying to take the funds twice a month. I am reporting them to a consumer agency for payday loans. I will not repay that and feel it is predatory. STAY AWAY FROM THIS LENDER.

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Roderick Knight

June 18th, 2017

So glad I didn't take out this loan. What a scam. They should be ashamed, but why would they? They're making zillions off of finance charges and other ridiculous fee. Bye

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Ana de la Cruz

June 14th, 2017

I applied for a loan, when I saw the amount they were charging at the end, it came to 967%. I am not taking that loan out. They are a rip off. It is not worth it. Go somewhere else.

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