Big Picture Loans (formerly known as CastlePayday Loans) is a direct lender specializing in installment loans, or personal loans. The company's goal is to help borrowers find an easily accessible short-term solution without worrying about hidden fees and regulations.
Big Picture Loans is one of several loan companies operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, a federally-recognized American Indian Tribe. As such, BPL claims Tribal sovereign immunity from lawsuits, but consumers can still report the company to the US Consumer Financial Protection Bureau (see below).
Important: In 2014, a US District Judge ruled that the FTC has authority to regulate certain arms of Indian Tribes, including payday loan companies operating under Tribal Law. If you feel that you have fallen victim to a predatory lender, even one claiming Indian tribal affiliation, we advise you file a complaint with the Consumer Financial Protection Bureau.
Big Picture Loans offers payday installment loans, meaning that payments are due every payday over a longer period of time rather than in full on the next payday. Typically, borrowers with BPL have 6 to 22 months to repay the loan, so the loan functions more as a short-term loan.
Big Picture does not require an applicant's credit score for an installment, or personal loan, and because it does not require that credit score, BPL's payday lenders can potentially approve a personal loan to even those with bad credit history.
Big Picture Loans boasts a quick payday loan approval, getting money to its borrowers within 24 hours. It can give a quick payday loan because of its relatively simple approval process. The minimum requirements that consumers must meet to receive a Big Picture payday loan are:
Applicants can expect to hear back from Big Picture lenders generally within one business day of submitting an application to verify information.
The loan amount that applicants are approved for depends on several criteria points, including income level. Most lenders ask for more information than does BPL, requiring information such as credit card history, credit score, personal debt amount, and debt-to-income ratio.
At BPL, most first-time applicants are usually approved for loans from $200 to $1,000. Because payday lending and short-term lending can be risky, annual interest rates typically range from 780.03% to 788.62% APR but the annual percentage rate varies according to the loan amount, pay frequency, and total loan duration.
Because BPL offers installment loans, payments are stretched out over anywhere from 12 to 44 payments. The high interest rates and stretched out repayment periods mean that borrowers end up paying quite a bit more than the original loan amount.
The customer support department provides a phone number, fax number, email address, physical address, and mailing address for contacting company representatives. Emails are generally responded to within a few hours and the phone number connects directly to an available representative.
Big Picture Loans' reviews are overwhelmingly negative. These complaints generally fall into several consistent categories:
Many frustrated customers have expressed that, because of misleading or false information, they ended up owing much more than the original loan amount or that was originally communicated to them. Also, when the due dates were incorrectly conveyed, customers often had to pay insufficient funds fees. Although BPL states that there are no early payoff fees, it appears that the company makes it difficult to repay the whole loan early.
While there are also positive reviews, they make up a small portion of the total number of online reports about Big Picture's services. The positive feedback focused mainly on the ease of applying and the speed of receiving funds, rather than on the repayment portion of the loan process.
BPL's services are not available in all states and the number of states serviced may change from time to time or without notice, making BPL a nerve-wracking payday lender for some individuals. However, all transactions with Big Picture are considered to have occurred on Tribal land, so the laws of the applicant's state of residence do not apply. This means that Big Picture Loans does not have to comply with the regulations set forth by an individual state in order to issue a loan.
Potential customers should be aware that if any problems or issues arise with their payday lenders at BPL, they will not be able to report the problem to their state's regulatory departments, but they can still go to the Consumer Financial Protection Bureau.
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They said i was pre approved then said they could not give me a loan messing up my credit
I applied got approved tried to log in couldn't. Called the number provided they said they could not issue the loan due to no email address on the application. The problem with that is, the loan process will not let you proceed without providing an email, phone number, address, place of employment, ect. I tried for several minutes to get an answer from them, all that they kept saying was I did not provide one. I repeated myself to her about the application process doesn't allow you to go forward with the application without it. I wanted an explanation, she could not provide me with one. I ASKED IF THIS WAS A SCAM. SHE SAID NO. I IMMEDIATELY CANCELLED MY APPLICATION AND STATED THAT I WOULD REPORT THEM TO THE BETTER BUSINESS BUREAU. I WILL NOT BE UTILIZING THIS COMPANY IN THE FUTURE!
This was my third time taking a loan from Big Picture Loans. I paid off the two payments early (within a week after funded) and they didn't charge me anything. Great!!! Now, I wanted to pay at least half of the loan amount , which is $500. So I setup a payment of $500 on Friday, which is my payday, the 14th of Dec, 2018. But, they took the money on the 13th of December. Then, my bank requested a return of the amount because my account went overdrawn. The bank charged me a $35 fee for a returned item fee. Let consider as it is okay for the charge. But when I call them to setup the payment again they said I have to wait 3 days before I make any kind of payments. I waited 3 days and call them back to setup the payment. Guess what? I can only pay the due amount and I have to wait another 4 days. GO TAKE A LOAN FROM THIS COMPANY IF YOU ARE ONLY IN DIE OR SURVIVE SITUATION.
Be Aware! Big Picture has worse people for customer care. Besides worse people I signed a loan for 4 month pay back, called customer service they told me was 12 months that would be totally insane. That interest amount is 5500.00 plus 1400.00 borrowed. There’s no way I would have ever agreed to such an arrangement. Top it I’ve been waiting for Big Picture send me copy of what they say I agreed, no copy! Little do did I realize there are numerous complaints n’ side ways business conduct conducted with customers. Whatever you do find another loan source. I had get an attorney straighten this out!
I first took out a loan with a big hassle of emails and customer service person called my bank and was told I have 7000.00 a month income. Finally got loan and paid it off early. I then applied for another one and it's been denied due to bad credit with BIG PICTURE. It doesn't make sense. I asked for supervisor no help other than saying I'll get the denial in 30 days. What the heck. Maybe cause I paid it early they didn't get the 1400 in fees! I will contact BBB, social media here I come.
My first loan took a while for them to contact bank to verify income. They find out my income is 7000 a month and grant me a loan w unbelievable fees! I paid off the 38 mo loan in a month. I tried now and have been denied. What! I emailed them no response other then automatic emails I then called couldn't tell me why spoke to useless supervisor. I will find out why in writing. Time to let BBB, and social media know not to use this company and cashnet. Jeanette Seeman
"Read & Understand before applying". I would NEVER work with this company EVER again... Customer Service is great, but the terms , pay off really catches you. Pay Off shocked me when I called to pay off this loan. I got approved $1000.00 , made 4 payments of $180.00 every other week from the acceptance of the loan date. And still had to pay $1,175.00 for pay off. Never again and never referring them again. For those who are in need of money, do your research and UNDERSTAND it.
Big Picture Loans should not be in business! Taking advantage of Consumers like they do! Customer service is very very Poor! I called in to have my loan paid off. They took to much Money from Payoff Quoted! They owe me a refund! It has been six days and still no refund. All they do is give you the run around on the refund. If you would miss a paymnet, which I never did, they would be hounding you for payment. if they owe you money its a big run around! Amazing how a predator Lender can take money that is not owed to them and hold it! I would run from this company. I would not give them any stars but have to give one star!!!!!
1200.00 to pay back a 250. 00 loan. Don't do it.
Absolutely horrible and inefficient company to deal with when it comes to trying to pay your loan back. They use an intermediary company to process their electronic payments, which if your bank is any good, will be refused because its not the loan company which issued the payment to you. Why? Because it looks like a MONEY LAUNDERING PRACTICE. RUN FAR RUN FAST FROM THIS COMPANY
I received two pre-approval letters. I called to discuss the rates, and payment options because they are not mentioned in the letter. The representative told me to go to the website for every single question I had (he answered absolutely nothing). Then, at the end of the short, and useless conversation (where he repeatedly informed me that he couldn't answer my questions, and I had to go to the website) he had the audacity to ask me if I had anymore questions!!! I informed him that if I had anymore questions, I am sure that I would have to refer to the website LOL! I laughed, and hung up. I would give NO stars if I had the option.
This company is CRAP!!! I called to ask them if I pay a certain amount what would my payoff be, she said she could not tell me until the payment clears my bank. Wonder why???? Why? because then they charge you more interest of course! These people rob you blind. It is my right to know what my loan payoff is at any point of my loan, paying off a certain amount at a time They should be able to tell me what the balance could be.
I took out a loan with Big Picture in June 2018 for 750.00(which I was approved for up to 1500.00) to be paid back in 6 months at a APR of 276.1499% and my payments would be 229.92 which was ok. then I found myself needing more money so I called back and asked can I pay off my current loan and reapply for 1200.00 and they said yes since I was already approved before for more. Well I paid off my old loan and reapplied as I was told and was approved but the APR went from 276.1499%(the rate of my old loan) to 498.5064% and my payment is now $513.11 which is double payments and interest which is crazy!!! I was so upset because I realized that I just Shot myself in the Foot. The representative could not tell me why my payments and interest rate doubled. I had no other choice but to take it because I drained my bank account to pay off my original loan to get my current loan. No one can believe my payment or interest rate when I tell them. This is highway Robbery!! I financially able to pay the payment of 229.92 that I had but to have it doubled and not have a choice but to take it, I don't know what I am going to do now....
I applied over 24 hours ago, submitted and signed all requested. Now, still saying under review and I have gotten no response to my emails. Not happy so far!
Am I the lone lucky customer of theirs? I guess so. I have in total gotten 3 loans from BP loans. I swore when I was younger that I would never get a loan from a company like this, but I found myself in a desperate situation that went on for about a year. I already knew the interest and fees were going to be outrageous. That's expected for these types of loans. I made a plan to pay them off early each time, and I did with no problem. The interest rate is lower with each subsequent loan. The only time I have ever had an issue was with my first loan. I wanted to move my due date a few days. I emailed customer support and never heard back from them. I didn't try to call. All my payments were deducted on time from my accounts for the correct amounts. Of course I wish it didn't cost so much, but I knew the costs going in. The many long pages of contracts spell it out for you. The payment schedule is there.
Wow, I read the reviews because I attempted to call and got no information. I'm sorry for those of you who took several hits for the team. You should contact your Attorney General's offices in your state and report the deceptive practices.
STAY AWAY FROM THIS COMPANY!!! I cannot stress this enough! This company lies and cheats people. I applied for a loan and was approved. I signed all of the documents and when I called in to finalize the application I was told it had been withdrawn and I would have to re-apply. When I did so, I was once again approved but for a much higher APR than the original approval. The time lapse from first approval to second approval was not even 10 minutes. When I questioned the phone rep I was told this is system generated. When I asked for the original application with the original terms to be reinstated I was told they can't do that because it is system generated. Only companies that are willing to cheat their clients would increase an APR in less than 10 minutes when provided with the exact same information. I have dealt with many credit card and loan companies and have never seen such blatantly dishonest business practices. Again, stay away unless you really want to be cheated. By the way, if I could give this company less than 1 star, believe me I would.
One star for how easy it was to get the loan of $700. I knew the interest would be very high. My installment loan papers reflected what I was told, and payments were deducted accordingly that's why I gave them another star. However, the last payment was only partially deducted leaving a balance of $97.11. I check my accounts regularly so discovered this within two days of the scheduled payment. I called was told account delinquent. I notified them they only took a partial payment not as stated on my loan documents. I was transferred to "Resolution Dept." who said I could payoff the loan today but I would have to pay $5.96 Interest. No more stars. I paid it off. Got Rep No. and reference no for payoff. I then Checked my account. Payment was deducted correctly. I also checked My Account online at Big Pictures. Shows my loan is paid off. I printed that information. Was told by Big Pic Rep that I would receive a paid off email from them but they couldn't say exactly when. Beware! The last payment will be only partially deducted! That's how you end up paying more.
I got a pre approved letter in the mail a few days ago. God or somebody was watching over me, because the application process kept restarting everytime I pressed submit. I gave up after the third time. Then while searching for a customer service number through google, I found this site and read the reviews. I am so thankful the website was acting up! Someone said upwards of 500% interest??? Watch the documentary "Dark Money" on Netflix. There is an episode that describes the predatory lending schemes that one company was performing on innocent hard working taxpayers. This company doesn't sound too far off! Watch your six!!!! If you borrow a $500 loan, you shouldn't have to pay $1300 back!!!!
Service is shady and terrible and you wait 60-90 minutes to speak with someone. No where does it tell you its 600% interest. You have the right to email them with the subject line and body of email saying REVOKING RIGHTS TO ACH/EFT so they no longer can direct debit you. Also, file a claim at https://www.consumerfinance.gov and plead your case and they might settle for just the principal amount with no interest. And in installment payments. Worked for me.
This company is a TOTAL ripoff. I agree with the RIDICULOUS finance charges, hidden fees, and interest. When you in a tight, you don't be thinking logically to allow these PEOPLE to take more from YOU than what you borrowed from THEM. In my case, $600 with $3600 interest paid in full. This has DEFINITELY been a TRUE eye opener and eye sore as well!
I borrow 200 and it was the worst pay back [
If I could give less than 1 star I would! Very misleading company that makes it very hard to pay off early. I tried to pay off the debt and they gave me the song and dance that their system was down. I got this response for a week until they told me they don't have a credit card system in their Philippians location.
I'm so happy I found this site. I got a pre approval letter in the mail. I wanted to pay off my credit cards and just have one bill. Hell to the naw... Thanks everyone and I'm sorry you had to go through this....
i had the foolish idea to take a 500 dollar loan from big picture loans, i made 5 payments ontime and then paid off my loan in full, i have been acosted by them on numerous occasions, forcing my bank to verify that the payments went to them as the merchant and that none were returned. thay keep sayiong i am behind because i paid it off early removing 1000 dollars in interest. i recomend that no one ever use these thievs, you will regret it.
Do not take out a loan with these people. I can relate to the Lady from St. Pete, I live Bradenton, Florida and the exact same thing happen to me. I call , finally got a hold of someone with some sense. On my contract it stated my maturity date was 3/2/2018 for 88.47, However when I checked my personal account they had taken out the payment. I received an email from Big picture stated my account was past due of 23 plus dollar. I hit the ceiling, my question was if they are doing ach withdrawals why am i past due. so I called and had told them they exact same thing, about getting lawyer and that i knew what the law states about payday loans etc. long story short my account is paid in full. I thank God as well . still going to be checking my personal account just in case. Do get a loan with Big Picture big ripoff is what they are.
They are a scam,I had 800.00 loan was so happy to reach 3/3/2018,this loan would be paid off.I check my banking acct daily,waiting for payoff date to come,instead of BPL taking 473 as always,they took 324,then I went to their website to see what they were doing with my account,they had me past due for 149, I was pissed,I was never pass ,due,I pay ACH withdrawl after reading and figuring it out the past due and what they took from my ach equal my normal monthly payment.Mine you, I saw this on the 3rd when I finally got someone on the phone they said I owe 151,now payment was due the same day how do you tack on extra interest are you charging me hourly interest.Finally after an hour on the phone and reaching someone that was compent I told them you better let pay you this 149 via my debit today or come Monday I will be seeking an attorney that would help me draft a class action lawsuit against you and once that is in force, there would definitely be more people coming at them,long story I do save everything to mycomputer ,I wanted to see a paid in full on my account,which they did and it is saved with the orginal applications and paper work,I have the 6 months bank achs and how their contract read 6 payments of 473 and you do it for 5 and the 6 and only take 324 and right away trying to charge interest on the 149.I was embarass to ask anyone for help so I took this loan for 800 and paid 560% interest ,when I did tell my sister said next time come to her for help.You have to go back at these people hard,yes we all situations,but no one should abuse the laws.I reminded them I live in florida and yes they coud be held accountable not on payday loan but for fraud after I had been do diligent in doing the right thing.HARD LESSON LEARNED DO NOT PATRONIZE THESE PEOPLE.Just think if I had not noticed my account next month I would have owed them still 149 plus the 3.00 per days were tacked on. Finally,thank you Lord for letting me see and hopefully no one else will fall victim to corrupt people.
I took out a 1200 emergency loan, I was told it would be a 289. Dollar payment. So I agreed to do it. It was not made clear that the payment would not be monthly but biweekly. 539 a month for a 1200 dollar loan. I paid the loan off in two months and 1200 dollars cost over 900 dollars in interest. This kind of loan should be illegal.
My name is Dorothy Stafford I borrowed $300 from these people and I found out they wanted me to pay them$1,563.00back I paid them$388.00 back but still calling and emailing me and harassing me I told them I wasn't paying them another dime,I stop payment because I can't afford to pay them that much interest I am on a fix income and disable. I am sorry I ever deal with these people in the first place, now I see I am not the only one being fraud there need to be stop to this madness.
I received a pre approval letter in the mail. The first thing I did was check out the website trying to find information about repayment and APR. I called customer service to get some information the rep could not give me a straight answer. I went back to the website and I was able to find the information I was looking for. Unfortunately all the information is there. This company is crooked, but they are able to hide behind the laws of the Indian restoration and do not have to follow regular lending laws. I'm sorry that so many have been taken advantage of. I Am thankful to all of you that have put your stories out there so others do not fall into the same trap.
My Name Is Samuel Lee Manning Jr !!! Norcross Ga I Want People To Know How This Pay Day Loan Really Works It Can Be Helpful Or A Nightmare To A Individual. On December 8th I Took Out A Loan Of 600 Dollars With a Interest Rate Of .6633 Percent Do The Math 20.00 A Day Until Pay Off Well FASTER YOU Pay It The Less Interest An Longer You Draw It Out More Intersest !!! EXAMPLE !!! December 8th I Got My Monies Of 600 .00 If I Paid it On December 15 Interest Only 34 Dollars Only Oweing 634.00 Back I Had To Take It Out To December 29th Interest Of 195 I Paid Back 795 . Before You Apply Set Down An Look At Your Pay Work Check Dates An Than Decide Which Check You Will Use To Pay Off This Loan. Please Break Down Your Interest Rate To Ur Loan Amount Mines Was 20.00 A Day Than Count Weeks an Weekends That You Keep Your Loan Open . My Advice As I Did Close Immediatley Or Soon As Possible. Good Luck Make It Work Positive For U Not Intersest Of War
If I could give less than 1 star I would. These people are vampires!! I borrowed $800 just over a month ago and it's cost me over $1700 to finally pay them off. I'd tried to pay them last week and was told at the time one figure but the agent verified that I wanted to pay off the loan, put me on hold and came back on the line stating that I owed another $256 in addition. I'd already scraped together every last dollar I had to pay the original amount that they were asking (no Christmas at my house this year!) and didn't have the additional $256. In the meantime they took another $225 from my account on Tuesday. Two days later I put everything I had together to pay them off and they still wanted an additional $960. They said that they could take my debit info for payment but then said that there was an issue with their system and would be processing my payment thru a foreign processing system that might incur a fee from my bank. I said NO!! They then said that they would take it from my account the next day but I would owe additional interest. I stated that I'm prepared to pay them their blood money today and would not be paying them another single cent. We'll see how that goes. There are other payday loans available on line. DO NOT DEAL WITH THESE PEOPLE. OR ANY OTHER BUSINESSES OPERATED BY THIS SAME TRIBE. Be careful!!
After reading the reviews I am just grateful they turned me down. Thank god for protecting me from these Indian demons.
Just reading the reviews. My heart goes out to them. This place should be shut down. They are predators. I'm pretty sure they are laughing all the way to the bank. They are leeches. Shame on them.
Bigpictureloan is a rip off! They charge you over $2,000 for a small loan of $475 its ridiculious! I will never go with big picture loan ever again!!!
Not only are they crooks but they have horrible customer service. I took a loan for $800 and am paying back $3,033.42. I knew the minute I saw the amount I would pay back what a big mistake I had made. I called customer service and spoke with a young lady named Jennifer and requested my account number. She put me on hold and a long period of time. I knew then that there was an even bigger problem here. I have never had an issue getting an account number for any account I have had in the past. I was able to provide all the information they asked for to verify my identity. I also looked online for my account number and it was no where to be found, only the application number was available. Finally she came back on the phone and informed me that she was unable to give me that information and that this was for my protection. Now I really knew that they were even worse then I had originally thought. I did make a report with the Better Bussiness Bureau and I am also going to post this comment everywhere I can, to warn others.
Not worth the time, nor the heart ache it will cause. I borrowed $450.00 and I am looking at a total payment of $2500.00. That's 500% of what I borrowed. Could never get in touch with customer service and getting into my account, via online, was impossible. Will never use there services again.
This company outright steals from their customers. I knew going in that the interest rate was predatory but also knew I was going to make extra payments and pay it off as soon as possible. First off, they make it as hard as humanly possible to make extra payments. They say you can do it online but you can't. Their website is always having "technical difficulties". I did manage to finally make additional principal payments and when it came time for my final payment to come out my balance was less than $50 and yet they deducted my usual full loan payment of $118 out of my account. I spent close to an hour on the phone with them, part of which included a 3-way call with my bank to confirm the amount removed from my account which they did. Even after all that they wouldn't give me my money back. They said they were going to "escalate the matter" and call me back but never did. They are stealing from people with emergencies. They are criminals.
I TRIED TO PAY YOU EARLY BY DEBIT CARD IT DIDN'T GO THROUGH, SO I SENT YOU A POST DATED CHECK FOR $582.80 AND SAID PLEASE DON'T CASH IT TILL 10/3/17 THEY DID MY DUE DATE IS OCT/3 IT WAS CASHED ON THE 19 OF SEPT/17 THE MONEY THAT I HAD THERE WAS FOR MY OTHER BILLS. I HAVE NO WAY TO PAY THEM THIS IS WHY I SAID DO NOT CASH HIS CHECK I NEED MY MONEY BACK INTO MY ACCT TODAY BECAUSE I WILL BE MASKLEY OVERDRAWN, PLEASE DON'T MAKE ME TAKE THIS TO FACEBOOK. THANK YOU
This company will suck your blood. Go sell or pawn your wife's jewelry, your guitar or whatever you got but don't take a loan from these blood suckers. I paid $400 for $800 loan for just one month. Think other ways to get money before you fall for this one.