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Big Picture Loans

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3.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 9th, 2022

Key Details
  • APR Range: 780%–788%
  • Coverage Varies
  • Quick Loan Approval Available for Select Customers

Summary

Big Picture Loans (formerly known as CastlePayday Loans) is a direct lender specializing in installment loans, or personal loans. The company's goal is to help borrowers find an easily accessible short-term solution without worrying about hidden fees and regulations.

Big Picture Loans is one of several loan companies operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, a federally-recognized American Indian Tribe.

As such, BPL claims Tribal sovereign immunity from lawsuits, but consumers can still report the company to the US Consumer Financial Protection Bureau (see below). 

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Attention: Regulation notice

In 2014, a US District Judge ruled that the FTC has the authority to regulate certain arms of Indian Tribes, including payday loan companies operating under Tribal Law.
 
If you feel that you have fallen victim to a predatory lender, even one claiming Indian tribal affiliation, we advise you to file a complaint with the Consumer Financial Protection Bureau.

Continue reading this Big Picture Loans review to learn more about the lender and to read customer lending experiences. 

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The Good

  • Offers Installment Loans
  • One-Day Loan Approval
  • Customer Support Options

Offers Installment Loans 

Big Picture Loans offers payday installment loans, meaning that loan payments are due every payday over a longer period of time rather than in full on the next payday. Typically, borrowers with BPL have 6 to 22 months to repay the loan, so the loan functions more as a short-term loan. 

Big Picture does not require an applicant's credit score for an installment loan, or personal loan, and because it does not require that credit score, BPL's payday lenders can potentially approve a personal loan to even those with bad credit history.  

One-Day Loan Approval

Big Picture Loans boasts a quick payday loan approval, getting money to a consumer's bank account within 24 hours. It can give a quick payday loan because of its relatively simple loan approval process.

The minimum requirements that consumers must meet to receive a Big Picture payday loan are: 

  • A steady and verifiable source of income of at least $700 per month
  • An open bank account in good standing
  • A reachable phone number
  • Be at least 18 years old
  • Be a U.S. resident 

Applicants can expect to hear back from Big Picture lenders generally within one business day of submitting a loan application to verify information. 

The loan amount that applicants are approved for depends on several criteria points, including income level. Most lenders ask for more information than does BPL, requiring information such as credit card history, credit score, personal debt amount, and debt-to-income ratio. 

At BPL, most first-time applicants are usually approved for loans from $200 to $1,000. Because payday lending and short-term lending can be risky, annual interest rates typically range from 780.03% to 788.62% APR but the annual percentage rate varies according to the loan amount, pay frequency, and total loan duration. 

Because BPL offers installment loans, payments are stretched out over anywhere from 12 to 44 payments. The high interest rate and stretched out repayment schedule mean that borrowers often end up paying quite a bit more than the original loan amount. 

Customer Support Options

The customer support department provides a phone number, fax number, email address, physical address, and mailing address for contacting company representatives.

Emails are generally responded to within a few hours and the phone number connects directly to an available representative. 

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The Bad

  • Negative Reviews
  • Misleading Fees and Information
  • Availability Subject to Change

Negative Reviews

This payday lender's reviews are overwhelmingly negative. These complaints generally fall into several consistent categories: 

  • Misleading information about due dates, fees, and total loan repayment amounts
  • Incorrectly stating or implying that the finance fee was a one-time charge instead of an ongoing interest rate charge
  • Initial payment amounts customers were promised were later changed without warning
  • Applicants' information was reportedly sold to other lending companies

Because of these negative reviews, many potential borrowers looking for a payday lender may go elsewhere to borrow money. 

Misleading Fees and Information

Many frustrated customers have expressed that, because of misleading or false information, they ended up owing much more than the original loan amount or that was originally communicated to them in their loan agreement.

Also, when the due dates were incorrectly conveyed, customers often had to pay insufficient funds fees. Although BPL states that there are no early payoff fees, it appears that the company makes it difficult to repay the whole loan early. 

While there are also positive reviews, they make up a small portion of the total number of online reports about Big Picture's services. The positive feedback focused mainly on the ease of applying and the speed of receiving funds, rather than on the repayment portion of the loan process. 

Availability Subject to Change

BPL's services are not available in all states and the number of states serviced may change from time to time or without notice, making BPL a nerve-wracking payday lender for some individuals.

However, all transactions with Big Picture are considered to have occurred on Tribal land, so the laws of the applicant's state of residence do not apply. This means that Big Picture Loans does not have to comply with the regulations set forth by an individual state in order to issue a loan. 

Potential customers should be aware that if any problems or issues arise with their payday lenders at BPL, they will not be able to report the problem to their state's regulatory departments, but they can still go to the Consumer Financial Protection Bureau. 

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The Bottom Line

Big Picture Loans is a direct lender for payday installment loans, and the loans are repaid over several months instead of being due on the borrower's next payday. Big Picture Loans' application process is free, quick, and easy, and funds can be received within 1 to 2 business days.

First-time applicants are usually eligible for loans of $200 to $1,000 with payments due over 6 to 22 months. BPL's interest rates are extremely high, ranging from 780.03% to 788.62%.

Because monthly payments are made over several months instead of in one lump sum, borrowers will end up needing to pay back much more than the original loan amount. 

Potential customers should also be aware that there are many negative reviews about Big Picture's transparency regarding payment amounts, due dates, finance charges, and the total repayment amount.

In many instances, customers claimed that Castle Payday outright misled them and that their customer service department was very difficult to work with.

Because BPL is operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, they are regulated by Tribal law and not by the laws and regulations of the applicants' states of residence. 

While there are customers who report having positive experiences with BPL, there is quite a bit of evidence that Big Picture's services are not as advantageous as advertised and potential borrowers should be wary of using their lender services to borrow money and receive loans. We recommend that individuals research other payday loan companies.  

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Star Rating

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1.2

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175 Reviews

Review Breakdown

5 grade

3%

4 grade

2%

3 grade

1%

2 grade

1%

1 grade

93%

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Yvonne Chicago, IL

One star for how easy it was to get the loan of $700. I knew the interest would be very high. My installment loan papers reflected what I was told, and payments were deducted accordingly that's why I gave them another star. However, the last payment was only partially deducted leaving a balance of $97.11. I check my accounts regularly so discovered this within two days of the scheduled payment. I called was told account delinquent. I notified them they only took a partial payment not as stated on my loan documents. I was transferred to "Resolution Dept." who said I could payoff the loan today but I would have to pay $5.96 Interest. No more stars. I paid it off. Got Rep No. and reference no for payoff. I then Checked my account. Payment was deducted correctly. I also checked My Account online at Big Pictures. Shows my loan is paid off. I printed that information. Was told by Big Pic Rep that I would receive a paid off email from them but they couldn't say exactly when. Beware! The last payment will be only partially deducted! That's how you end up paying more.

6 years ago

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Douglas Williams Gainesville, GA

Being in somewhat straits here, I thought id respond to their copious amounts of email.expecting the worse,i researched them online first. The copy did not disappoint,it was just a bad as I thought. I went in head first with an exit plan. Some real estate to finish things nice and tidy. When it sells. I am aware of these type entities so was prepared for what frankly is called usury in polite language. Be ready study several. Recall the scarecrow now. He wasn't dumb just a lack of resolve. Avoid if humanly possible hell play the lottery. All else failing call them. Just be careful

8 years ago