Skillshare Logo

Skillshare

star star star_half star_border star_border

3.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 21st, 2024

Skillshare is an online learning community with thousands of creative and entrepreneurial classes to fuel lifelong learning. Students can access 100s of classes for free or upgrade to Premium to unlock access to the entire catalog of 20,000+ classes. Focusing on in-demand creative and entrepreneurial skills, Skillshare classes cover popular topics like design, marketing, freelancing, and more. Plus, classes include resources, projects, and community to provide a rich learning experience.

Top Ranked Companies

thumb_up

The Good

  • Nontraditional Schooling
  • Free Trial
  • Premium Perks

Nontraditional Schooling

Skillshare is proud to focus on reinventing learning as it strives to break away from the "degree" mold and provide students with an innovating and intriguing training program to learn new skills. The online classes are full of creative online discussions and self-paced learning. Skillshare's training courses range from design to business to technology, and for a competitive price, users have unlimited access to thousands of interactive online courses and communication platforms to share projects and ideas. 

Each program offers short, on-demand video training from teachers who actually work in the subject field. The online classes are designed to help students complete their work on their own time, helping students progress at their own pace while still continuing to interact with other students and instructors throughout the duration of the class. Most instructional videos range from 45 minutes to an hour, which helps to hold the attention of the students and also provide significant time to complete assignments and projects while still maintaining a regular social schedule.

Free Trial

Skillshare also offers a free 2-month trial for new users that gives you unlimited access to Skillshare's course catalog of over 24,000 classes. If students like the material, they can then access classes anytime by paying $15 monthly or $99 for an annual premium membership. There is no contract so members can cancel their subscription at any time. In short, Skillshare is setting itself apart from the competition in three significant ways:

  • Charges a comparatively low monthly fee for unlimited access to the online learning platform
  • Provides offline learning for users on the go
  • Gives a 14-day free trial, also with unlimited access

Premium Perks

When signing up for a premium membership, members receive the following perks:

  • Unlimited access to over 24,000 classes
  • Ability to download classes within the app to watch later
  • No ads
  • Support Teachers
  • Scholarships
  • Get discounts on services and benefits*

*Annual premium membership only ($99/year) 

thumb_down

The Bad

  • Traditional Education Seekers
  • Unclear Course Access

Traditional Education Seekers

For learners who are looking to have one-on-one contact with an instructor or teacher, who are wishing to be tested and quizzed on a regular basis, or who are hoping for a "typical classroom structure" Skillshare is not the appropriate option. 

This company also doesn't offer any proof of completing a course to be used in the workforce. Teachers and courses aim to help others learn new skills in their respective fields with an online learning community, not provide certification. 

Lastly, not all instructors are certified teaching professionals. Class videos can be taught by nearly anyone (this is not to discount the level of learning possible) and are not generated through Skillshare's internal company. This makes an traditional, instructor-led training even less likely.

Unclear Course Access

Skillshare offers those who are hesitant to sign up access to watch the beginning clip on thousands of their free classes. This gives potential members a feel for how the classes on Skillshare work. To unlock the rest of the course, Skillshare requires either a free or premium membership. 

However, if members only have the free membership, venturing beyond the free classes page can be frustrating since most of the classes require the premium membership to access the entire course. There is also no way to see which classes are a part of the premium membership. So members won’t know if they have access to the entire class until they click on it.

gavel

The Bottom Line

For individuals searching for an online learning platform with affordable costs, endless class options, and independent, hands-on activities, Skillshare is a training provider that they should definitely look into. Customer reviews appreciate Skillshare's usability, the hundreds of free classes offered, and the quality of the short instructional videos. For many students, it seems to be the perfect training center. Furthermore, Skillshare offers packages for companies or teams hoping to include a large group of individuals in an instructional class.

However, potential members should consider and weigh the company's flaws to its strengths. The programs do not have direct instructor-led training, meaning students and instructors do not interact directly. Skillshare also does not offer any form of certification completion and they are not AICC or SCORM compliant, and many of the classes are locked unless you purchase the premium membership.

Nonetheless, Skillshare is a great online training site for those who are interested in a nontraditional way to gain experience in many different fields, expand their networking community, discover new opportunities and learn valuable soft and technical skills.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

2.4

star star star_half star_border star_border

127 Reviews

Review Breakdown

5 grade

26%

4 grade

7%

3 grade

2%

2 grade

3%

1 grade

61%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

cloudy Santa Clara, CA

First of all, can I give them zero star? I registered skillshare three years ago, After the 14-day trial period ended, my account became a premium account without knowing it, and they keep charging me $141 annual fee in these 3 years. (I have not logged in in the past three years) When I finally realized this time and ask for refund , they answer me can't get any refund 7 days after the deduction. But I saw the credit card bill for more than 7 days, so this policy is simply unreliable. I was unable to check the bill while abroad for the first two years, I haven't received any emails about the bill ( that most companies do) and actually any email from skillshare, Ironically, since I cancelled my account, I have been receiving ad emails from Skillshare. Hahaha, so funny. What a terrible company this is! Friends remember 14-day trial IS A TRAP!

4 years ago

star star_border star_border star_border star_border

ea CanBow Southport, QLD

I wish I had of read these reviews before signing up. Signed up for free trial. Did not receive any emails welcoming me or anything. I tried to log into my account and was locked out, despite entering the correct details. The forget password also did not work. So now they have my credit card details and I am not able to log into the account to cancel the trial. They also don't have a phone or chat contact and you can only contact them via their website (they also don't have an email contact). I had to cancel my credit card to prevent any charges. I really wish youtubers would stop promoting this site! PLEASE DO NOT IGNORE THESE REVIEWS --> SKILL SHARE IS A SCAM!!!

4 years ago

star star_border star_border star_border star_border

Verified Customer with Skillshare Chicago, IL

I was able to get a Premium membership with a discount code and paid $69.30 via Paypal on 5-30-20. Today, (7-2-20) I found that I was billed AGAIN for the full $99.00 directly to my credit card, which was NOT authorized in any way shape or form. Both charges were verified thru my account and both are for the annual service. The only thing I can think of is their app somehow was able to get access to my banking info via my phone which has my card info as I NEVER typed this in on their site. And, btw, There is NO customer support at all via phone. You have to email them thru their contact page. At this point, I don't care about how accidental this was with their app. I never authorized the charge and never went into any settings or toggled any buttons to authorize this charge. And to have to be dependent on whenever the heck they decide to respond to the web page/email is totally unacceptable. Period.

4 years ago

star star_border star_border star_border star_border

Ginny Prosch Tuscaloosa, AL

Like other reviews on this site, I had an awful experience with Skillshare Customer Service when I asked for a refund. I signed up for a free trial. I tried it out for about 10 minutes, wasn't super impressed, and figured I would try again at some point. Well, lo and behold, my free trial ends- because it was a two month trial and I was never notified of when it would expire. I got billed the monthly price (thank goodness) and the DAY that it showed up on my bank account I contacted Skillshare for a refund. I had not used the service and did not plan to for the foreseeable future. I figured this owuld be super easy, since I have never had trouble asking companies to refund me for forgetting to cancel a subscription. Just days before, Amazon refunded me over 100 dollars for a Prime membership that I wasn't planning on renewing, because it went unused- and that isn't even the only example! Like I said, I figured it would be no trouble. I really wish I could post the exchange between me and the customer service rep. It is embarrassing that they adhere to these kinds of business policies. He kept telling me that they were very transparent with the refund policy, and that I was emailed 3 days before the trial ended. I cannot find any such email, not even in my spam folder. I repeatedly told the rep that I did not use the service, was not notified when the trial would end, and could not see myself using Skillshare because of this experience. He had the nerve to offer me a 40 percent discount on a premium membership. I will NEVER use Skillshare because of this experience, and I mean it when I say I would have considered re-subscribing at a later time. Now there is not a chance. They can keep my 20 dollars and enjoy all of the negative pr. I certainly hope that 20 bucks was worth it.

5 years ago

star star_border star_border star_border star_border

KFR Santa Monica, CA

Skillshare took my money and refused a refund just like everyone else here. I contacted my bank to reverse the charge. I have them all of the details: canceled my account a long time ago, didn’t agree to auto pay, never received an email to tell me they would be charging me, etc. The bank did an investigation and then refunded my money. Do it. Tell them about this site, and the Better Business Bureau website where they have an F rating and a lot of customer complaints. Skillshare has to cough up the money PLUS a service charge to the bank. They are just hoping you won’t. If enough people do this then they’ll have to change their policy. Unless, of course, their whole business model is to defraud people.

5 years ago

star star_border star_border star_border star_border

Lindsay Gavine

I signed up to Skillshare for the free trial. All of the tutorials looked very bland and basic, the kind of thing you could find on youtube for free. I wasn't interested at all. I forgot to unsubscribe to the service and since then they've been charging me £84.00 a year. They did this twice until I noticed a few days ago. they only agreed to send me the last payment and not the first one. I want ALL of my money back. I never watched a single one of their videos! If I had automatically been assigned a monthly plan the impact would not have been so devastating and I would have been able to notice sooner but they took all of this money at once which really hurts me, I think they assign the annual plan for this reason. Skillshare, give me back my £168.00!!!!!

5 years ago

star star_border star_border star_border star_border

S Ballston Spa, NY

After the end of a free trial period I was charged when I got no notice of the end, not a big deal as usually that'd be a MONTHLY fee which you can notice that first time, chalk up as oh well my mistake, and go and cancel. Not a full yearly fee. I noticed the charge, which happened on the 13th, on the 14th when I wasn't able to pay a bill. I found the transaction on paypal and sent an email to the address on the transaction. Supposedly a support email. I got No response. Not a one. Not even a form message saying we've got it and will get back to you. But I gave it what seemed like a reasonable amount of time for them to respond, a week, and then went to find another contact method. Only, this time I did get a response. Telling me well shucks darn if only you'd contacted us earlier as there's only a week to cancel and ask for a refund. We're afraid you can't do that. Such a shame you're three days past the deadline. Not that I was only past the deadline because they didn't respond to their supposed support email that was on the paypal transaction or anything. I know these sorts of businesses live and die hoping people will mess up, because they exist to take money and wish you never remember to cancel a subscription. Like a gym. But one that prays largely on young people who watch youtube. I wasn't even asking for a full refund, i was willing to accept my responsibility in not cancelling things immediately, I was happy for them to keep a monthly amount. It's downright skeevy that after a free trial it jumps immediately to a yearly fee.

5 years ago

star star_border star_border star_border star_border

Bill Steve & Gate Jobs South Berwick, ME

I had promo code for skillshare 2 month premium trial so I go to link my PayPal which is an option but it doesnt accept my paypal unless I give them one of my bank cards also? What a huge scam skillshare is pulling trying to be sneaky with wanting not only my paypal but a bank card on top of it? I'll tell you why skillshare wants your card so bad is because they know they can over draft your account if you have no money in your account and also its harder to get the bank to reverse their transactions. Skillshare gives start up companies a bad name trying to pull scams like they are pulling. Skillshare dont have anyone answering their customer service line but they have someone answering everyone of these posts trying to undo the damage they probably wont be able to bounce back from. Thus the reason why they havent changed their scamming ways over the years because they know their company is horrible. I feel bad for anyone who gets taken by this company skillshare.

6 years ago

star star_border star_border star_border star_border

Bryana C. Elmhurst, NY

I'm so relieved I'm not the only one who fell for this baloney. I used a promo code for Skillshare from a YouTuber I watched because the site seemed like it was a very good, reliable resource to learn new skills or brush up on old ones. Perhaps it is, though I also see reviews that say otherwise but I'll chalk that up to those users being unable to find courses that they're interested in. Like many other reviewers, I was also charged $99 for an annual Premium Membership. When I signed up for the free trial using the code, I recall seeing the check box asking if I allowed the site to charge me once the trial time was up and I remember explicitly leaving that box UNCHECKED, which should be an indicator to the company I did NOT want to be charged. On December 18th, however, I received an automated email thanking me for the $99 payment and welcoming me as a Premium Member (though my bank statements stated the payment was still pending from December 17th). I did not have money for a $99 charge (and, again, I told the site NOT to charge me after the trial) and immediately sent in a ticket stating this payment was done in error and that I would like a refund. I expected a response within the same day, as that is usually the case with other sites, but received none. "Alright," I thought, "these sites always say it may take 24 hours for customer service to respond. I'll give them time." A whole day and a few hours go by (maybe about a day and 5 or so hours), no response. I sent in another ticket since my bank account still showed the charge as pending. I was still up late last night/early this morning and received an email from my bank that I was charged an additional $34 for insufficient funds on a $99 charge. What?! I checked my account and sure enough the $99 payment patched through. I was furious, sent yet another ticket to Skillshare about the payment error and also sent a message to my bank, whom responded a couple hours later with a telephone number to speak with a bank clerk. It was late, so I decided to just go to bed and deal with it when I wake up. When I woke up this morning, I immediately called the number I was given; unfortunately, the bank was only able to refund the $34 they charged and they currently can't do anything about the $99 charge until 5 or more business have past before they can make a case to the company on my behalf. I was slightly annoyed the bank couldn't help me right away, but at least I knew they would be willing to help me, so I let it go. However, when I told my mother about the situation, she showed me a review from this site with a young woman who had the same exact problem. I check for myself and see my incident wasn't an isolated one, and I even saw a couple reviewers state Skillshare has a no refund policy. I don't recall seeing that ANYWHERE on the trial sign-up, and, if it was, it must've been very, VERY fine print because I did not see it. Should I have paid more attention? Yes. Am I completely at fault? No, I don't believe so. As many other reviewers have pointed out, I too did not receive any email or notification of any kind warning me my trial was ending soon nor one asking for clarification if I still wanted to upgrade to become a member (though the answer to the latter was obviously "no" because I left the would-you-like-to-be-charged-after-your-trial box unchecked). Even if they're short-handed on customer service staff, the fact I'm sending in THREE tickets should've indicated to them this is an emergency, and from the looks of it I'm not the only one who sent in multiple tickets and heard nothing (I believe there were a very small handful of reviewers who said they received a response, some even relatively quickly, and got their refund...and good for them). Again, I'm sure Skillshare is great, but the way they go about their payment methods and customer service is atrocious! Bottom line: If you have the money to be paying for an annual-$99 membership and want to learn new skills, by all means give this site a go and see how it works out. If you just wanted to check it out through a trial and/or you don't have the time nor, more importantly, money to actively put this site to use, avoid Skillshare; you're better off looking up information on Google or YouTube for free or just looking elsewhere for a cheaper online learning program. EDIT: Skillshare finally got back to me. I sent an email to help@skillshare.com and received a response within the hour (just as fair notice, I DID give them an...let's just say ultimatum should they not refund my $99). I'm not sure if it was my "charisma" or sending an email to that email address, but I will say you may be better off sending a direct email to help@skillshare.com and skipping the support center on the site since sending a ticket via that system seems unreliable.

6 years ago

star star_border star_border star_border star_border

pcampagna Indiana, PA

This site is HORRIBLE. Especially if you try and search for anything, or want to view all the videos. I type in 'premier pro 2018' and Excel classes come up?? Not to mention every other version of Premier pro come up which are meaningless and a waste of time trying to find the correct version. Plus photoshop classes come up and as mention freaking excel?? I try to view more videos and when I click on "Show all" I get 15 videos and that's it?? So the search doesn't work worth crap, the video are irrelevant for what I want, or search for, and what is 'recommended' doesn;t have any relevance to me and the list of things I selected when I created the account. . The worst part is you can't see all the videos available. Then when you do find something that looks like it would help, some guy who can barely speak english is teaching it. That's fine if I wanted to struggle to understand someone for 4 hours, but no thanks. Horrible site and just avoid it. Youtube has a million times better content for free. They woulld have to pay me to use this site. Worthless.

6 years ago

star star_border star_border star_border star_border

Tony Lake Villa, IL

I didn't watch any classes during my trial, though I would have loved to. 1 star is because of their bogus no-notification policy for charging your bank account when your trial ends. You sign up for a trial, then check a little box that says you're okay with them charging you for premium after your trial ends and also you're okay with their no refund policy and (unstated) no notification policy. Therefore, unless you want premium, you better have your calendar(s) marked to cancel your membership before it's too late or you'll be screwed out of 99 dollars. They won't give you any heads up beforehand, just a little email in your promo thanking you for choosing premium and notifying you that your card has been charged. I understand that if I paid more attention this wouldn't have happened, but it's truly a disgusting way to treat your customers.

6 years ago

Skillshare Logo

Reply from Skillshare

Hi Tony — Sorry to hear about this. If you haven't contacted our Support Team about this yet, please send us a private message here with your email address and we'll make sure someone reaches out ASAP.

Dec. 21st, 2018

star star_border star_border star_border star_border

Nathan Claeys Mesa, AZ

I fell into the enticement of 2 months for .99$ I went through a few tutorials on HTML and CSS. The content was bad, but I actually found better tutorials and content for free on a variety of other sites including YouTube. I payed for 1 additional month @ 15$ becuase I forgot to cancel in time. Looking at my bank statement 3 months later I saw they they had continued charging me 15$/month. Apparently my cancellation didn't take, which admittedly may be my fault, as I was unable to locate the cancellation confirmation email. After actually cancelling I saw that you have to submit through several pages to finally cancel, and I still did not receive a cancellation confirmation via email. Like a typically salty ex-customer I requested a refund for the months I was charge for a service I did not use. I have been told to expect one months refund in 10 or so business days. They track your usage on the site so it looks like I was charged 60.99$ for 3.5hrs of tutorials.... College was cheaper...

6 years ago

star star_border star_border star_border star_border

Marika Mkheidze

Long story short: I signed up to the premium package of the skillshare and I forgot to cancel it by the time the trial period expired. Why is that? alongside with the fact that most of us is busy to keep track of all the websites we tend to sign up to, I found the classes quite dissatisfying and soon forgot about them at all. However, I was gullible enough not to check the refund policy offered by the site - they offer no refund. My suggestion is as follows: unless you change said policy, please, be considerate enough to send out emails after the expiration of subscriber's trial period to make sure that they are willing to continue learning through your sources. Otherwise, you may come across as yet another money-hungry corporation, rather than friendly, educational community. Please, don't get me wrong - it's not (only) about the money, it's about trust and respect of the business you choose to cooperate with/learn from.

6 years ago

star star_border star_border star_border star_border

Nevin Cole Saint Augustine, FL

Gonna be honest, I can't say much about the quality of the stuff they offer, because I never even got that far. I got a free trial via a link from a youtuber and I even found a class I would have been interested in, so the trial would have been perfect. But here comes the tricky part - before you can even start to use your "free trial" they want your credit card information, which kind of alarmed me. But I thought "Oh well, I can always cancel before the time runs out", since I really only had 1 class I was interested in. BUT since I use a so-called "prepaid credit card", they don't even let me sign up. In hindsight that probably saved me some cash (knowing that now after reading the other reviews), but it still stinks that something trivial as which type of credit card one has decides if someone gets access or not. I turned my back to skillshare and probably won't ever look back

7 years ago

star star_border star_border star_border star_border

saki

So i just realized that skillshare does not remind you when the trial is about to end, so I've payed almost 100 dollars for this. Looked up if I could get a refund, and apparently 'they don't do refunds.' Figuring I might as well use it anyways since I've already paid and cant do anything to get it back, I decided I'll just cancel and I'll still be able to use it for the rest of the /payed/ year, only to find out that there's a setback to this in access to videos??? Very convinced that skillshare only profits from forgetful people and keeps them in by giving them less access if you cancel, only for the same people to forget to cancel a few days before the next billing date again. What a cycle, it's almost funny now realizing it... Bottom line, please know what you're getting into. If you're forgetful and only doing it for the trial, don't do it. Bad idea :(

7 years ago

star star_border star_border star_border star_border

Jake Smiles

I have a very similar experience to many other people writing before me. After the free trial expired, they, without any notification, just started to take my money every month. I've never received any bills or any reminder that my next month's fee is dued. I haven't even been using their site after the first few weeks. I noticed the stealing after months, by total accident. When I contacted them, nobody even bothered to answer. I got an automated message saying that they are sorry to see me going, but my account still looks exactly the same. So I had to get my bank card distroyed and had to apply for a new one because I was worried that they would not stop taking my money. (Of course, my bank also should have double checked with me about authorization, which they didn't.) I would not recommend this site. The content is not worth the hassle. There's a lot of other online studying option out there.

7 years ago

star star_border star_border star_border star_border

Adriana J Sacramento, CA

I definitely prefer Udemy, but even with their biggest sale, you get 1 class for the price of a month on Skillshare. I primarily got Skillshare because I'm learning about web design and online business things. There's a deal breaker for me, however. Nowhere do they have a date on when a course was uploaded or last updated. When you're learning about technology, courses can quickly become outdated if not regularly maintained. It is a huge waste of time and cause for confusion. I've taken classes only to find out after getting the software, that it's no longer applicable. The software or website for which I learned about has since been majority updated several times over. That, or I've gotten a ways into the course, only to find out it's no loner applicable...due to it being so outdated. I thought maybe I could figure out the age of the course by looking at the dates when people left comments. Nope, no dates there, either. I thought perhaps I could figure out about how long the instructor has been on Skillshare by the bio. Nope. Again no dates anywhere! I wanted to give this feedback, but I commend the other reviewers on here. I can't find a way to contract them at all! Overall, many of the instructors on Udemy seem to be more professional or have more experience. Many of the classes on Udemy are higher quality. Their teacher payout doesn't seem very lucrative, so perhaps that's why we get what we get. One other deal breaker - their app is terrible! They semi recently changed to where you don't have to enroll anymore. Yet on the Android app, I can't "unlock" aka "enroll" any classes until I make so much progress on the website. Before this, they still had the enroll button on the app, even awhile after removing the requirement. Yet whenever I tried to press the enroll button, I got an error and couldn't enroll. It was only from reading comments in the Google Play store that I found out I had to watch the course for an undisclosed amount of time on the website before the app would recognize I was "enrolled." This continues, even though Skillshare no longer requires premium users to enroll. I rated a 3 to support the instructors who put in the time and effort to try and make a few bucks sharing their skills. There's competition out there that continues to grow and the existing learning companies continue stepping up their game. I'm surprised to learn that Skillshare is over 3 years old. They need to step up their game or get left behind. It's a matter of time before a company comes along that competes with Udemy, yet offers a reasonable monthly subscription.

7 years ago

star star_border star_border star_border star_border

Kit Magick

Don't ever subscribe to them, this is basically a scam! I decided to try out the 0.99 dollars for 3 months trial and used it for under a week. Most classes were really short and not so well done (especially for the 96 dollars a year that they want to charge you). Also a lot of repetition in those classes. So one month in I cancelled my subscription. I made sure it was cancelled and checked my profile also, which said that I'm not subscribed. So now, 2 months later, BAM, I lost 96 dollars. They basically stole it. I unsubscribed and they still took it two months later when I don't even use the site, it's completely outrageous! Also, they took the money as soon as possible from the "reserved" section of my card and now I believe I won't get the money back, even though I CANCELLED. Also, you are not able to delete your card from the site if you have a working subsciption time left even when you cancelled. And they don't have a phone number on their site. The first thing you see when you try to contact them is the answer that they "don't do refunds". They haven't answered my mail. Basically, now I have to get a new card in case they charge me again and pray that I somehow get my money back (which I probably won't). Please save your time and money and never visit this awful robbing site.

8 years ago

star star_border star_border star_border star_border

Sarah

Same scam as everyone else, never recieved an email that my time was up or if I wanted to continue. Got sucked in with the 99 cents and got charged for 96$. Why it chooses to automatically charge annually is the scam part. It could easily charge for a month and then I could have made up my mind or better yet they could have emailed to let me know that my time was up. The craziest part is that I actually never even used the site once. Just signed up one day hoping to find some interesting stuff but the site wasn't even that good. There are much better online learning sites out there. DO NOT SIGN UP FOR THE SCAMMERS!

8 years ago

star star_border star_border star_border star_border

Jabari Weathers Baltimore, MD

I hardly touched my account during the 99 cent, three month trial. That is beside the point, and outside of my immediate concern. My problem is that I had a charge posted to my account two days in advance of when i was supposed to actually to actually be billed, and canceled in time to take advantage of not being charged for an annual fee. This was to no avail, and my account has now been driven into overdraft because of the issue. Skillshare itself has been conspicuously slow in addressing the matter, and out of a handful of emails sent to them asking them to rectify the issue, they've only responded with one prompt for my previous info to figure out the problem because they 'cant seem to find a live account under my name' (given that I cancelled, I would hope so). The above is especially odd given that the second email i sent was through their customer service form and included screenshots of their foul play and any information they would and should need to track it down. I'm honestly infuriated at the conduct of Skillshare, as this has put me in a position that I quite literally cannot afford.

9 years ago

star star_border star_border star_border star_border

Paul Sheffield, SHF

I am an instructor on skillshare and numerous times have my courses been removed because they apparently breach guidelines. When ever I ask which guideline has been broken they are unable to tell me, or will tell me it was for a reason that was not in the guidelines at all. Long story short for fear of my account getting banned, as after three strikes they ban you. I will not be publishing any more content on Skillshare

5 years ago

star star_border star_border star_border star_border

Aaron Clark Glen Allen, VA

Classes are pretty good. However, I was locked out of my account about a month ago and have been trying to get back in since. After paying $100 in August 2019, I still have 8 months of subscription. I contacted customer service and communicated with someone through a string of about 8 emails, still got nowhere in re-opening my account then poof...they no longer responded. I tried going thrugh the website messaging center again, but nothing. I'm really irritated they don't have a customer service number. Now, I will be canceling and requesting a refund, but doubt I'll get anywhere.

5 years ago

star star_border star_border star_border star_border

Sam Bowers Santa Clara, CA

Poor, very poor service if you're teacher. I had my class posted for many years and then one day I received an email that my class was removed because of their updated guidelines. No prior warning, no chance to fix what was missing, nothing. For anyone wanting to post their classes on Skillshare, be warned that your class may be removed one day if they decide to tweak their terms.

5 years ago

star star_border star_border star_border star_border

Scott Chandler, AZ

Beware of Skillshare's billing policy. They do not warn you when they are going to charge for the annual billing. They claim they do, however in my case, nothing. There is no 'cancel service' option on their app, you have to go on their website and search for it. You only have a mere 7 days to reverse the billing. After that, even if only a day, TOUGH LUCK. Now I am stuck paying $99 for an annual premium for a service I have not used in months nor do I plan on using for the next 12 months. I do not recommend using any company with billing policies such as Skillshares.

5 years ago

star star_border star_border star_border star_border

Hoshi Austin, TX

Customer Service for Skillshare is awful. CS is so inflexible about their refund policy for monthly accounts that it borders on theft. I didn't receive the reminder email they allege they sent before my free trial expired, which I didn't even use, before they began automatic billing. I was then summarily told to take a walk when I asked for a refund, then ignored when I pressed for a refund as a one time courtesy. Get better business practices, Skillshare.

5 years ago

star star_border star_border star_border star_border

Dafydd

I'm taking an art class. The lessons are excellent and I've learnt a lot, but the platform itself is uninuitiive and very user unfriendly, difficult to navigate, frustrating, woolly and... miserable. Really not fun at all. Can't find any shortcuts for navigating through videos and notes; nothing. It's like the early 1800s, honestly. I can't slag it off enough.

5 years ago

star star_border star_border star_border star_border

Angel Lynwood, CA

I absolutely would NOT recommend paying for a subscription to skillshare. I signed up, thinking I would be learning more than what is available on YouTube- but I was COMPLETELY wrong. People are uploading "lessons" that are very low tier, basic... And I mean basic information. I also couldn't find anything that was relevant to what I was looking for. I think it's safe to say yes, skillshare is a scam. It promises learning and education in a widespread of topics, but when it really comes down to it, you aren't learning anything thats not already on youtube. Don't even bother with this site...

5 years ago

star star_border star_border star_border star_border

Joanm

I tried to access my account and was told that I had cancelled it two months after signing up. I did not cancel my membership. The only option they gave me was to sign up and pay again - at 40% off, which turned out to be more than I had originally paid. Customer service slow, and not answering my questions, just telling me to sign up again. At the least I should have had access for the 12 months I paid for.

5 years ago

star star_border star_border star_border star_border

Marinika

How you can trust company which doesn't have phone number or customer service contact list? You get trial for free, but you have to authorize your credit card, in my case PayPal for the time after trial period. From this moment, the most interesting happened, you can not cancel your membership and you charged for whole year until next time. My PayPal denied me in dispute of this charge, because of my prior authorization, and Skill Share do not respond to any of my attempt to solve this issue... THIS IS SCAM COMPANY!!!

5 years ago

star star_border star_border star_border star_border

Maria Summerville, SC

I was supposed to get a free trial for two months and the sign-up page even said I would be billed after the two months. It had trouble with my card for some reason even though I kept checking the numbers, so I gave up on it. Only to find out they had actually charged my card for that month. So much for the trial. I immediately requested that they refund me, but still haven't heard back after they said they were reviewing it and I'd hear back in a day or two. It's been over a week now, and I haven't heard back even after I followed up with a reply email asking about it.

6 years ago

star star_border star_border star_border star_border

Mabohlokoa

I have really had a bad experience with the customer service at Skills share. There are no avenues where you can get assistance directly with someone from the support team. They send you automated emails that they have received your email but no assistance. After using countless online learning platforms Skillsshare is the only one I have come across which really implements unfair practices and worse they do not have the decency to get back to you.

6 years ago

Skillshare Logo

Reply from Skillshare

Hi Mabohlokoa — Sorry to hear about this! You should hear back from our Support Team if you write to . If you haven't yet, please check your spam folder to be sure our email didn't end up there. Feel free to send us a private message with your email address, and we'll make sure someone gets in touch ASAP!

Dec. 21st, 2018

star star_border star_border star_border star_border

Lana Bogojević

They charged my account for €91. After sending them various e-mails and trying to reach them regarding my problem I got no answer at all. I never subscribed to this site and I explained my problem in all my e-mails and they are not answering. I'm a student and I can't afford this kind of money and especially for site I'm not going to use nor did I ever used it before.

6 years ago

Skillshare Logo

Reply from Skillshare

Hi Lana — Have you heard back from our Support Team? If not, please send us a private message with your email address and we'll be sure someone reaches out soon.

Dec. 21st, 2018

star star_border star_border star_border star_border

Alicia Chelsea, MA

This company is the worst. They offer a nice service, but no customer service! I tried cancling my account a few times and still got charged! $99 its crazy for something I don't use and tried to cancel! I tried to contact them for a refund, no response!!! They are a scam! I can afford that this is why I tried to cancel, but nope they charged anyway. Do not use!

6 years ago

Skillshare Logo

Reply from Skillshare

Hi Alicia — Sorry to hear about this. You should be able to get in touch with our Support Team at . If you've had trouble reaching out, please feel free to send us a private message with your email address and we'll be sure someone contacts you ASAP.

Dec. 21st, 2018

star star_border star_border star_border star_border

Cory

Having watched multiple free classes I felt the time was right to try a premium membership. Not wanting to have my card on file I purchased a gift card for a 3 month membership. The code took 12 hours to be emailed and when I tried to redeem it I was greated with "there was an error processing this code". The only option for help is to email customer service..no phone and no live chat and zero guarantee that they will email you back. $36 wasted.

6 years ago

Skillshare Logo

Reply from Skillshare

Hi Cory — So sorry to hear you had trouble redeeming your gift card. I hope you were able to get in touch with our Support Team when this happened! If not, please send us a private message with your email address here and we'll make sure someone reaches out.

Dec. 21st, 2018

star star_border star_border star_border star_border

Konstantinos Gkovedaros Millston, WI

Skillshare just charged me for an annual subscription three days before my trial ended. The fun part is that they sent an email saying that my annual (that's right, annual not three months or anything) subscription would start on Wednesday the 13th of June. Fun fact though: the email was sent on the late hours of June 14th. Does anyone have any idea on how can one fight this in a legal way?

6 years ago

star star_border star_border star_border star_border

Bonnie

I signed up for a trial with my work email, then changed jobs and therefore no longer had access to that email address. I have contacted Skillshare’s customer service to resolve the issue, and no one has gotten back to me. I did however receive an automated email asking how their service was. Ha! What service?! Still no word. Anyone who writes a positive comment is benefiting financially in some way, and is attempting to protect their nest egg. Do not use Skillshare! Load of bollocks!

6 years ago

star star_border star_border star_border star_border

Adam

I signed up for a trial and forgot about it. A dozen times I meant to check out the site and cancel if it wasn't for me. Suddenly I get a charge, I email them to let them know I didn't and wouldn't be using the service, could they please reverse the charge. Was told no, that they advise customers when they sign up. Yes, I should have put a date on my calendar. No, I don't think I should have to pay for a service I won't use. I've asked to escalate my emails to someone with the authority to fix this, next will be a call to my credit card company.

6 years ago

star star_border star_border star_border star_border

Lana D Clifton, NJ

I really wanted to make it work, but didn't have time because of sudden work load, so I hope to come back to it later. However, I forgot that they would automatically charge my card when trial ends, and as soon as they did I contacted them to please please forgive me this time and let me sign up to it when I actually have time to use the service. They refused after I asked twice nicely. Unfortunately this is an example of a company who traps you if you forget about your subscriptions, I guess it's legal but not a nice practice so I will not support this business.

7 years ago

star star_border star_border star_border star_border

Gregory Henderson, NV

Skillshare charged me during my trial and my subscription wasn’t over for another 2 months . And i already Summit a report to the support but was only refunded $0.99 instead of $99.00 which is what i was charged. I’m really disappointed that i chosen to try a trail with skillshare and i was planning on paying for more future subscription but after these early false transactions i won’t be considering it again

7 years ago

star star_border star_border star_border star_border

Sally Perkins Lyle, WA

Money scam. Barely have any classes that interest me, and I am unable to remove my credit card info from my account to prevent them from renewing my subscription next year - only way I can't seemingly remove it is to cancel the subscription I have already payed 100 dollars for. The 'x' they have by my credit card info to remove it is total bs - I ended up having to just change the expiration date I had on file for my card so they are unable to use it. Not worth the hassle. Just use Youtube or your local public library - it's free, and wont screw you over.

7 years ago

star star_border star_border star_border star_border

Donald Macdonald

The subjects of interest I took part in involved content creators having a strong accent that makes it hard to understand or mumbles of volume. The website is laid out in a way that you are not going to find the cancellation of service easily or at all and many "are you sure"'s. The subscription after trial was charged as a yearly by default and difficult to find where to change this as cancellation. I'm sorry to say but whatever you are looking for here, there is a better option elsewhere.

7 years ago

star star_border star_border star_border star_border

John Garay Phoenix, AZ

IMHO: Deceptive business practice. No reminders of at end of free trial. Instead, they hit you with non-refundable ANNUAL (Not monthly!) subscription fee of about $100. Even if you contact them immediately, they don't believe enough in their product. and will refuse refund Avoid. Do business with better companies. (My daughter tried and quickly lost interest)

7 years ago

star star_border star_border star_border star_border

Elizabeth Henderson, NV

Buyer beware. I signed up for the 3 month for $0.99/month promo, and figured I would pay for a few extra month to get a few more classes in. No, do not do that!!! This company will bill you for the entire year all at once. When you try to cancel they tell you they can't cancel you once they have charge your credit card. They agreed to give me back my money, but when I checked, they did not give me a full refund. Scam!!!

8 years ago

star star_border star_border star_border star_border

Jennifer Boykin Richmond, VA

Zero stars. Classes were mediocre at best. I accidentally let my membership renew because I didn’t receive a reminder about it, and when I canceled it and contacted them minutes after I was charged, I was refused a refund. I found it overpriced, underwhelming, and customer service gave canned answers with no cooperation. I do not recommend.

1 year ago

star star_border star_border star_border star_border

Shannon Ryan Hartsville, SC

A poorly run company, both from a custom and a creators standpoint. They have shown little regard for the thousands of course creators on the platform, providing little communication or support. As a customer myself, trying to work with support to cancel a credit card transaction was futile. They care little for anyone except Skillshare.

5 years ago

star star_border star_border star_border star_border

Kathleen Bath Leppington, NSW

They say you will get an email before the trial expires advising your card will be charged. I wasn't advised and I had forgotten about the trial because the content is useless so I hadn't used it. Don't sign up for the trial unless you are happy for them to take your money.

5 years ago

star star_border star_border star_border star_border

Giorgi Brooklyn, NY

Useless classes that give you nothing, teach you nothing! Most of the classes are 20 mins in length. It is overpriced. $15 a month and you don't get nothing. Also, they have no refund policy so be careful to use their trial. In short, stay away. Find some better platform.

5 years ago

star star_border star_border star_border star_border

Coen

STAY AWAY!!! I have been overcharged so many times, I have deleted my account but they still charge. I really, really regret this service. Also, there were no videos of any importance on this. Seriously, they are terrible, and just copies of each other. A million photography videos, nothing of substance.

5 years ago

star star_border star_border star_border star_border

Melne Chicago, IL

I went trough ton of reviews, seems that majority had the same issue. Trial ends, they just simply charge. Question - how do you expect people to remember about some payment when we have million other things to remember more important that Skillshare. Besides, content isn't worth anything.

6 years ago

star star_border star_border star_border star_border

Mariana

I'm also very dissapointed with Skillshare, because they charged me $99 for the premium account after the free trial AND i didn't accept it nor want that type of account. I've sent 3 emails since then AND I'm still waiting for a response. I NEED THE rebound. AND i still am in the 30 days to fix it.

6 years ago