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Bellhop

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7.3

Overall Score

LAST UPDATED: August 20th, 2023

Founded in 2011, Bellhop is a modern moving company that provides transparent pricing and several service options. The company employs movers who pass a background check, giving customers peace of mind that their belongings are in safe hands. Bellhop prioritizes exceptional customer support with its user-friendly online dashboard.

Bellhop strives to make moving a pleasant experience by offering a variety of moving services, including the following:

  • Local moves
  • Long-distance moves
  • Hourly labor
  • Packing supplies
  • Apartment moving
  • Last-minute moving
  • Office moving
  • Self storage

Bellhop is not yet available nationwide, but as the company grows and expands, it will hopefully become available to residents throughout the entire United States. Currently, Bellhop serves over 65 cities throughout 28 states and Washington, D.C.

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The Good

  • Booking Process
  • Build-Your-Own Package
  • Moving Deposit
  • Certificate of Insurance
  • Hourly Services

Booking Process

Bellhop’s booking process is one of the easiest and most user-friendly we’ve come across. To schedule a move with the company, go to the website and click ‘Book a move.’ Once you’ve done that, you answer the questions. You can select whether you want to hire movers or if you need a truck and movers. You input how large your house is. You can even set a time for when you want the movers to be at your home.

Once Bellhop has all your information, the company will recommend the package it thinks is best for your situation. 

Build-Your-Own Package

If you fill out all the information to schedule a move and none of Bellhop’s recommendations sound right to you, you can build your own moving package. 

With this option, you can increase or decrease the number of movers, trucks and drivers, and labor hours. The difference with this package is that you are billed with Bellhop’s prorated pricing model. So, if you reserve more than our two-hour minimum at the two-hour mark, you are then charged in prorated increments, but only for the time you use.

Moving Deposit

When scheduling a move with a company, most moving companies require you to pay a deposit. Typically most companies will ask for 20 to 30 percent of your estimated cost. 

With Bellhop, your deposit is only 5 percent of your estimated cost. 

Certificate of Insurance

On Bellhop’s website, you’ll find its Certificate of Insurance or COI. This certificate is proof that Bellhop has insurance if there were damage to the building (apartment, condo, etc.). Some property managers may require proof of insurance, and, conveniently, Bellhop has this easily accessible on its website. 

Hourly Services

If you already have a moving truck and everything is packed, you can use Bellhop to hire movers to help load and unload your belongings to its new location. However, you can also use Bellhop to hire movers to help set up an event or take down chairs and tables. Or you can hire them to help you re-arrange your patio or garage.

This service is convenient because you don’t have to use Bellhop solely for moving. It’s a great service for those who just need a bit of help around the house or have an event they need help setting up or taking down.

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The Bad

  • No Packing Services
  • Strict Cancellation Policy

No Packing Services

Consumers will need to keep in mind that Bellhop does not offer packing services, something that most other moving companies do. You can purchase packing supplies (boxes, tape, bubble wrap, markers, etc.), but when it comes to packing up your home or office, that’s your responsibility. 

Strict Cancellation Policy

Bellhop’s cancellation policy is a bit stricter than other companies. With many moving companies, you have until two weeks before your move where you can cancel for free. 

If you need to cancel your move with Bellhop, do it within the first 48 hours. If you cancel after Bellhop charges your 5 percent deposit, you will not get it back. Additionally, if you cancel within 72 hours of your reservation date, not only will you not get your deposit back, but you’ll also be charged a $100 fee. 

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The Bottom Line

The moving industry doesn't have the best reputation — lack of transparency, brokerage, damaged and missing items, lack of control, hostage situations (companies refusing to deliver belongings until more money is paid), etc. And unfortunately, as the moving industry continues to grow, some companies choose to take advantage of their clients. However, Bellhop is one company that hopes it can change all that with its personalized services and easy-to-use technology. 

Although Bellhop hasn’t been around as long as other moving companies, it has received high levels of praise for its transparent and reasonable pricing, superior customer support, and variety of moving services. The company prides itself on providing consumers with reliable services and exceptional customer support throughout your entire move. 

Bellhop is also fairly transparent about its pricing, which is relatively uncommon throughout the industry. You can quickly fill out the online form and receive a quote. However, if you want more customization for your move, you can build your own moving package.

The company offers local and long-distance moves, but it is not available nationwide yet. Check out the company's website to see if Bellhop is available in your area. Also, make sure you familiarize yourself with the company’s cancellation policy, as it’s a bit stricter than others.

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Star Rating

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4.2

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193 Reviews

Review Breakdown

5 grade

68%

4 grade

10%

3 grade

6%

2 grade

5%

1 grade

11%

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Nancy Finch Austin, TX

The guys were GREAT- on time, polite, hard working, quick, careful. However the actually packing part of our trailer was not so great. We moved several states away and when we unpacked our trailer lots of items marked "fragile" were under heavy boxes, several things were ripped or broken. For just moving items they are fantastic. The actual logistic of packing a trailer not so great. We have used bellhops in the past for other moving jobs and they were excellent then too!

2 years ago

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Nabil Seattle, WA

Booking and management was convenient and easy. I spoke with support a few times and they were always helpful. The movers themselves were really nice, communicative, and understanding. Unfortunately one of the movers didn't show up so I had to be the third mover :( I felt bad for the two guys that were there because they had to work a ton more. A fair amount of my furniture was mildly damaged as well as dents and scrapes throughout my new apartment. So that was a bummer but I understand they did the best they could considering the situation.

2 years ago

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Kim Charlotte, NC

Bellhop is a very good service for situations when you just need labor or hands to help with a project. We have used them twice and both times were very happy with the help that showed up. The one negative comment we have is that in both occasions, one person did not show up or one person was significantly late.

2 years ago

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Michelle M Caraballo Duluth, GA

Received an email saying my move was completed and for reviews before it was actually completed and never received the email with pictures to meet the team, and when they arrived they didn't had bellhop shirts. It was weird not to know who was touching my stuff.

2 years ago

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PAMELA A HARDEMAN Shawnee Mission, KS

THE MOVERS WERE GREAT. QUICK AND EFFICIENT .MY ONLY PROBLEM WITH THE COMPANY IS THAT I WASN'T MADE AWARE OF THE FACT THAT A HOLD WAS PUT ON MY BANK ACCOUNT FOR THE FULL AMOUNT OF QUOTE OF $600.00 AND HELD FOR 48 HOURS AFTER MOVE. ALMOST CAUSING MY FIRST MONTHS RENT TO BOUNCE.

2 years ago

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Mark Johnson West Hills, CA

The crew lead was 10 min early. The other 2 crew members were about 15 min late, but overall the labor was great in emptying a large trailer into a storage unit. Very fast and stace everything nicely.

2 years ago

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Erin V.

We had trouble with the first leg of our move, but the drop-off was wonderful. Bellhop made it right and showed that they care for their customers and employees.

2 years ago

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Byron Marsaw Chicago, IL

They were efficient and very quick. The movers provided great service and even though it took extra hours to finish, they were very professional.

2 years ago

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Matt Golda Charlotte, NC

Everything was great other than the damage to my door frame from the drivers leaving the deadbolt open so the door would remain cracked.

2 years ago

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Jonathan Edelman Washington, DC

Movers were very helpful once they got to the pickup place but were late getting there. Communication up to that point was not great.

2 years ago

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Karim Moti Marina Del Rey, CA

The movers were great and showed up on time. There was a bit of delay on the truck's departure but everything was great

2 years ago

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Alondra Gutierrez Dallas, TX

They were amazing, and so fast. It was my second time hiring them and I would definitely hire them again.

2 years ago

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Phillip Parrish Denver, CO

Workers did not come with hand trucks, dollies, moving equipment. I had to rent those items from Home Depot.

2 years ago

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Karen Feger Jacksonville, FL

The team that worked my move was professional and fast, would have rated 5 stars if you didn't have a 2hr minimum

2 years ago

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Vivian Littleton, CO

I'm pleased with their services. The guys were on time and professional. They worked very hard

2 years ago

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Joseph Lopez Allen, TX

Good service. Professionalism, diligence, and the ability to do an effective and efficient job.

2 years ago

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Camille Lopez Athens, TN

They worked in my time frame, were prompt, courteous and hard working.

2 years ago

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Joyce Gardner Banner Elk, NC

Pleasant, strong, knowledgeable men moved our belongings carefully.

2 years ago

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Rick Belda Haslet, TX

These men did well. Two of three showed up. only needed two so it worked out.

2 years ago