Bellhop

Name: Bellhop
Rating: 4.2

4.2

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192 User Reviews

7.3

Overall Score

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4.2

star star star star star_border

192 User Reviews

7.3

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Time in Business

14 Years

Company Headquarters

1110 Market St #502, Chattanooga, TN 37402

Number of Reviews 192

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: August 20th, 2023

Founded in 2011, Bellhop is a modern moving company that provides transparent pricing and several service options. The company employs movers who pass a background check, giving customers peace of mind that their belongings are in safe hands. Bellhop prioritizes exceptional customer support with its user-friendly online dashboard.

Bellhop strives to make moving a pleasant experience by offering a variety of moving services, including the following:

Local moves
Long-distance moves
Hourly labor
Packing supplies
Apartment moving
Last-minute moving
Office moving
Self storage

Bellhop is not yet available nationwide, but as the company grows and expands, it will hopefully become available to residents throughout the entire United States. Currently, Bellhop serves over 65 cities throughout 28 states and Washington, D.C.

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The Good

Booking Process
Build-Your-Own Package
Moving Deposit
Certificate of Insurance
Hourly Services

Booking Process

Bellhop’s booking process is one of the easiest and most user-friendly we’ve come across. To schedule a move with the company, go to the website and click ‘Book a move.’ Once you’ve done that, you answer the questions. You can select whether you want to hire movers or if you need a truck and movers. You input how large your house is. You can even set a time for when you want the movers to be at your home.

Once Bellhop has all your information, the company will recommend the package it thinks is best for your situation.

Build-Your-Own Package

If you fill out all the information to schedule a move and none of Bellhop’s recommendations sound right to you, you can build your own moving package.

With this option, you can increase or decrease the number of movers, trucks and drivers, and labor hours. The difference with this package is that you are billed with Bellhop’s prorated pricing model. So, if you reserve more than our two-hour minimum at the two-hour mark, you are then charged in prorated increments, but only for the time you use.

Moving Deposit

When scheduling a move with a company, most moving companies require you to pay a deposit. Typically most companies will ask for 20 to 30 percent of your estimated cost.

With Bellhop, your deposit is only 5 percent of your estimated cost.

Certificate of Insurance

On Bellhop’s website, you’ll find its Certificate of Insurance or COI. This certificate is proof that Bellhop has insurance if there were damage to the building (apartment, condo, etc.). Some property managers may require proof of insurance, and, conveniently, Bellhop has this easily accessible on its website.

Hourly Services

If you already have a moving truck and everything is packed, you can use Bellhop to hire movers to help load and unload your belongings to its new location. However, you can also use Bellhop to hire movers to help set up an event or take down chairs and tables. Or you can hire them to help you re-arrange your patio or garage.

This service is convenient because you don’t have to use Bellhop solely for moving. It’s a great service for those who just need a bit of help around the house or have an event they need help setting up or taking down.

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The Bad

No Packing Services
Strict Cancellation Policy

No Packing Services

Consumers will need to keep in mind that Bellhop does not offer packing services, something that most other moving companies do. You can purchase packing supplies (boxes, tape, bubble wrap, markers, etc.), but when it comes to packing up your home or office, that’s your responsibility.

Strict Cancellation Policy

Bellhop’s cancellation policy is a bit stricter than other companies. With many moving companies, you have until two weeks before your move where you can cancel for free.

If you need to cancel your move with Bellhop, do it within the first 48 hours. If you cancel after Bellhop charges your 5 percent deposit, you will not get it back. Additionally, if you cancel within 72 hours of your reservation date, not only will you not get your deposit back, but you’ll also be charged a $100 fee.

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The Bottom Line

The moving industry doesn't have the best reputation — lack of transparency, brokerage, damaged and missing items, lack of control, hostage situations (companies refusing to deliver belongings until more money is paid), etc. And unfortunately, as the moving industry continues to grow, some companies choose to take advantage of their clients. However, Bellhop is one company that hopes it can change all that with its personalized services and easy-to-use technology.

Although Bellhop hasn’t been around as long as other moving companies, it has received high levels of praise for its transparent and reasonable pricing, superior customer support, and variety of moving services. The company prides itself on providing consumers with reliable services and exceptional customer support throughout your entire move.

Bellhop is also fairly transparent about its pricing, which is relatively uncommon throughout the industry. You can quickly fill out the online form and receive a quote. However, if you want more customization for your move, you can build your own moving package.

The company offers local and long-distance moves, but it is not available nationwide yet. Check out the company's website to see if Bellhop is available in your area. Also, make sure you familiarize yourself with the company’s cancellation policy, as it’s a bit stricter than others.

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User Reviews

Star Rating

4.2

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193 Reviews

Review Breakdown

5 grade

68%

4 grade

10%

3 grade

2 grade

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Theodore R Hansen Red Oak, TX

The movers were awesome. They were professional, careful, considerate and fun. They were super friendly and it felt more like I was hanging out with buddies after asking them to help me move, than anything else.

3 years ago

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Verified Customer

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Adelle Platon Los Angeles, CA

The Bellhop movers made my recent move quick and efficient. They handled my items with care and alleviated my anxiety about relocating. Will definitely use them again for my next move.

3 years ago

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Verified Customer

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Kathy Lexington, KY

Show up on time, cost efficient, professional and take the time to review what needs to be done, how it will get done and check back periodically to make sure items are getting packed the way you want.

3 years ago

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Verified Customer

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Diane Huff Brooklyn, NY

Great communication with Customer Service, the movers were kind, communicative and efficient. 3rd floor walkups are never easy, but they didn't complain a single second. Great experience.

3 years ago

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Verified Customer

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Megan Leap Baltimore, MD

Bellhop was easy from the beginning. Website was clear and the follow up was fast. The preplanning team was wonderful with communicating what to expect for the move. The movers were excellent, friendly, respectful and kind.

3 years ago

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Verified Customer

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Lena Parker Chicago, IL

Polite, fast, professional, great price. They were very careful with the items and the house. They wore masks. The move took less time then expected. Devonte's team a great team

3 years ago

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Verified Customer

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Monica Menchaca Columbia, MO

This was the best experience yet! The movers were on time and professional. They were in constant communication with each other when one of them was a little late due to traffic. They were awesome!

3 years ago

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Verified Customer

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Lauren Memphis, TN

Very easy to schedule an appointment. Also, I had an issue with some of my furniture after the move and filed a claim, which they responded to quickly and fairly. Would definitely use again.

3 years ago

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Verified Customer

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Jennifer Quinn Signal Mountain, TN

They were excellent and on time. The gentleman that cam went over and beyond and were extremely careful with our furniture. Easy to book and extremely affordable.

3 years ago

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Verified Customer

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Lisa Harris Elyria, OH

Easy to set up long distance move. Movers on both sides of move were awesome. Also, everyone I worked with was knowledgeable, friendly, and professional.

3 years ago

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Verified Customer

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Laura Elizabeth Trujillo Colorado Springs, CO

Punctual and professional. The website made scheduling and paying very easy and efficient. It was nice to be able to tip through the website as well.

3 years ago

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Verified Customer

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Rachael Wilmeth Seattle, WA

Always fast, efficient, cheerful, and some of the best Tetris players I've ever seen. I plan on using them again when I have to unload my UPack Cube.

3 years ago

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Verified Customer

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Megan Crosson Charlotte, NC

I would highly recommend this company! Tony and Ghengini were awesome. Very efficient, polite, and personable. Thank you!

3 years ago

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Verified Customer

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DREW PETERSON Spring Hill, TN

They did an outstanding job helping me with my move on 3 occasions now. I will definitely use them again in the future.

3 years ago

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Verified Customer

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David Ziegler-Voll Jamaica Plain, MA

Sign up was super easy - agent contacted me right away. I'm actually amazed at how seamless the entire process was. Would use again for sure.

3 years ago

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Verified Customer

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DEEP NASTA Austin, TX

Fast, cheap, reliable! Also an excellent website that made booking the move very easy! A third the price of my last move!

3 years ago

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Verified Customer

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Kristina Johnson Washington, DC

timely arrival, ability to maneuver some unfortunate events where cars didn't move for the truck, and great attitude all day

3 years ago

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Verified Customer

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ERin Houston, TX

Nice and quick. They unloaded the truck in a quick and efficient manner. They got the items up to my house quickly without any damage.

3 years ago

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Verified Customer

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William Haywood Summit, AZ

I used your service twice and it was excellent both times. Guys were careful and knowledgeable. They moved me with care.

3 years ago

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Verified Customer

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Teresa Saint Louis, MO

Bellhop St. Louis was great! They made moving a large cabinet an easy process. They were prompt and courteous! Would definitely recommend!!

3 years ago

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Verified Customer

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DeAnna Foster Lees Summit, MO

All the guys were courteous and kind. They were on time. Everything but 1 cabinet made it to the new place. (we forgot to tape it closed)

3 years ago

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Verified Customer

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Steve Warren Durham, NC

Great and easy service. I trusted that they would move and deliver everything on time and they did. Very easy to work with and direct to each room.

3 years ago

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Verified Customer

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Madhu Saint Louis, MO

Time, quality and value for money. Trustworthy and no need to be watchful of your items. Packed with care and delivered with respect

3 years ago

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Verified Customer

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Carrie M Rubenking Wilson Wheaton, IL

While we had some issues with damages during delivery, over all everything went well and had a really good experience.

3 years ago

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Verified Customer

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Anurag C Srivastava Houston, TX

Super professional and very friendly. Punctual, efficient and good with taking and following instructions.

3 years ago

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Verified Customer

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Emily Baltimore, MD

Very easy to schedule and get in contact with. The professionals they have sent have done fantastic work.

3 years ago

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Verified Customer

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Sai Praneeth Columbus, OH

Easy to work with and timely show up. They finished the time on work, I will definitely recommend them.

3 years ago

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Verified Customer

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Alex Brown Seattle, WA

Great team of movers, efficient service times, rates are highly competitive, and they make the process simple.

3 years ago

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Verified Customer

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Alan L McKitrick Powell, OH

Crew was on time, communicative, quick, efficient, friendly, personable, careful, and very hard working!

3 years ago

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Verified Customer

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Arthur Rowcliffe Norris, TN

Efficient , careful ,(nothing damaged), rapidly solved problems with large heavy pieces of furniture; cheerful crew.

3 years ago

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Verified Customer

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Teresa Richardson Wheaton, IL

They have always come through for me, even with short notice. The movers work hard and are very efficient.

3 years ago

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Verified Customer

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Patrick Jennings Chicago, IL

Professional and curtious and I wish I would have used this company on the other end also

3 years ago

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Verified Customer

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Michael Wu New York, NY

I had a great experience with them. I really liked the transparency of the pricing.

3 years ago

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Verified Customer

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Shaun Barazda Oakmont, PA

Easy to set up online. Great team of movers to work with. An all around great experience.

3 years ago

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Verified Customer

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Ron Raleigh, NC

On time, good service, good attitude, easy to use. My first time; will use again

3 years ago

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Verified Customer

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Nicole Norton Nashville, TN

They were prompt and super helpful. Nice people polite and they got done earlier than planned

3 years ago

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Verified Customer

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D Armstrong Las Vegas, NV

This was my 2 move and their professionalism, communication and care was welcomed

3 years ago

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Verified Customer

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Michelle Holzemer Boulder, CO

It was awesome. They were super flexible especially for a last minute scheduling

3 years ago

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Verified Customer

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Brad C Huffman Galena, OH

Service team was punctual, friendly and efficient. Everything was moved with care.

3 years ago

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Verified Customer

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Gayle Schoenborn Chattanooga, TN

I just needed some heavy furniture moved around in my home and Bellhops made it easy.

3 years ago

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Verified Customer

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Antonio S Flores Pearland, TX

Some items were damaged and they were very helpful and gave some compensation to replaced them.

3 years ago

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Verified Customer

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Queen Locust Grove, GA

Great Moving Professional Party without the Festivities LOL with a Prompt 4 guy team

3 years ago

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Verified Customer

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Harry B. Mullen Kennesaw, GA

Prompt, courteous, efficient. Finished an hour and a half early from the estimate. Very polite.

3 years ago

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Verified Customer

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Katelyn Rigotti Chicago, IL

Great service from initial interest in a quote till the completion of moving services

3 years ago

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Verified Customer

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Mindy Pultman Saint Louis, MO

Was not there but communicated well with my daughter and got the job done in a timely safe manner

3 years ago

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Verified Customer

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Monique Gilbert, AZ

Great work ethic and punctuality. Professional workers that arrived on time and ready to work.

3 years ago

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Verified Customer

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Nathan Fleming Arlington, VA

Great overall service. The team arrived on time, was friendly and upfront on the process

3 years ago

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Verified Customer

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Nathan Witt Knoxville, TN

Staff have always been professional and kind. Service was provided at a good price.

3 years ago

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Verified Customer

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Theresa Hopewood Columbus, OH

Movers were caring and professional. They went the extra mile to ensure everything was protected.

3 years ago

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Verified Customer

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waleed Bridgeview, IL

Very helpful and corrected the bill when it came out wrong without any questions asked

3 years ago