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Bellhop

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7.3

Overall Score

LAST UPDATED: August 20th, 2023

Founded in 2011, Bellhop is a modern moving company that provides transparent pricing and several service options. The company employs movers who pass a background check, giving customers peace of mind that their belongings are in safe hands. Bellhop prioritizes exceptional customer support with its user-friendly online dashboard.

Bellhop strives to make moving a pleasant experience by offering a variety of moving services, including the following:

  • Local moves
  • Long-distance moves
  • Hourly labor
  • Packing supplies
  • Apartment moving
  • Last-minute moving
  • Office moving
  • Self storage

Bellhop is not yet available nationwide, but as the company grows and expands, it will hopefully become available to residents throughout the entire United States. Currently, Bellhop serves over 65 cities throughout 28 states and Washington, D.C.

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The Good

  • Booking Process
  • Build-Your-Own Package
  • Moving Deposit
  • Certificate of Insurance
  • Hourly Services

Booking Process

Bellhop’s booking process is one of the easiest and most user-friendly we’ve come across. To schedule a move with the company, go to the website and click ‘Book a move.’ Once you’ve done that, you answer the questions. You can select whether you want to hire movers or if you need a truck and movers. You input how large your house is. You can even set a time for when you want the movers to be at your home.

Once Bellhop has all your information, the company will recommend the package it thinks is best for your situation. 

Build-Your-Own Package

If you fill out all the information to schedule a move and none of Bellhop’s recommendations sound right to you, you can build your own moving package. 

With this option, you can increase or decrease the number of movers, trucks and drivers, and labor hours. The difference with this package is that you are billed with Bellhop’s prorated pricing model. So, if you reserve more than our two-hour minimum at the two-hour mark, you are then charged in prorated increments, but only for the time you use.

Moving Deposit

When scheduling a move with a company, most moving companies require you to pay a deposit. Typically most companies will ask for 20 to 30 percent of your estimated cost. 

With Bellhop, your deposit is only 5 percent of your estimated cost. 

Certificate of Insurance

On Bellhop’s website, you’ll find its Certificate of Insurance or COI. This certificate is proof that Bellhop has insurance if there were damage to the building (apartment, condo, etc.). Some property managers may require proof of insurance, and, conveniently, Bellhop has this easily accessible on its website. 

Hourly Services

If you already have a moving truck and everything is packed, you can use Bellhop to hire movers to help load and unload your belongings to its new location. However, you can also use Bellhop to hire movers to help set up an event or take down chairs and tables. Or you can hire them to help you re-arrange your patio or garage.

This service is convenient because you don’t have to use Bellhop solely for moving. It’s a great service for those who just need a bit of help around the house or have an event they need help setting up or taking down.

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The Bad

  • No Packing Services
  • Strict Cancellation Policy

No Packing Services

Consumers will need to keep in mind that Bellhop does not offer packing services, something that most other moving companies do. You can purchase packing supplies (boxes, tape, bubble wrap, markers, etc.), but when it comes to packing up your home or office, that’s your responsibility. 

Strict Cancellation Policy

Bellhop’s cancellation policy is a bit stricter than other companies. With many moving companies, you have until two weeks before your move where you can cancel for free. 

If you need to cancel your move with Bellhop, do it within the first 48 hours. If you cancel after Bellhop charges your 5 percent deposit, you will not get it back. Additionally, if you cancel within 72 hours of your reservation date, not only will you not get your deposit back, but you’ll also be charged a $100 fee. 

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The Bottom Line

The moving industry doesn't have the best reputation — lack of transparency, brokerage, damaged and missing items, lack of control, hostage situations (companies refusing to deliver belongings until more money is paid), etc. And unfortunately, as the moving industry continues to grow, some companies choose to take advantage of their clients. However, Bellhop is one company that hopes it can change all that with its personalized services and easy-to-use technology. 

Although Bellhop hasn’t been around as long as other moving companies, it has received high levels of praise for its transparent and reasonable pricing, superior customer support, and variety of moving services. The company prides itself on providing consumers with reliable services and exceptional customer support throughout your entire move. 

Bellhop is also fairly transparent about its pricing, which is relatively uncommon throughout the industry. You can quickly fill out the online form and receive a quote. However, if you want more customization for your move, you can build your own moving package.

The company offers local and long-distance moves, but it is not available nationwide yet. Check out the company's website to see if Bellhop is available in your area. Also, make sure you familiarize yourself with the company’s cancellation policy, as it’s a bit stricter than others.

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Star Rating

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4.2

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193 Reviews

Review Breakdown

5 grade

68%

4 grade

10%

3 grade

6%

2 grade

5%

1 grade

11%

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Jennifer Atlanta, GA

The loading strategy of boxes first then furniture was inefficient and resulted in not all of our heavy possessions fitting on the truck… which was why we hired movers in the first place! I've never heard of that before and wish I'd said “No" to it. The other thing that was frustrating was I went by Bellhop's estimate of how long it would take to move and it ended up being not enough time. They had another move scheduled immediately after ours so there wasn't even a time buffer we could use. Finally, a bookcase back was punctured and my BRAND NEW hardwood floors were gouged! The team were very courteous, respectful and punctual. I think if they'd had better training and if the algorithm had suggested more time it'd have been a better experience for us

2 years ago

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Stacy Lyn Murphy Dublin, OH

There were some damaged pieces of furniture and they couldn't fit all of my stuff in the truck at the end so myself and my friend had to make at least 8 round trips each with our SUV's loaded for the things they "couldn't fit" in the truck.

2 years ago

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Lisa Jenkins Bridgeton, MO

Four strong guys, but they put my entertainment center on a 2 wheeler to take it theough my walk in basement doors. Broke the front corner, gouged the front door and said a little glue would fix it right up. :(

2 years ago

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Tetyana Columbus, OH

One of the guys did not show up, the two guys that came were not very quick, therefore I feel I was overcharged for the service provided. The manager was professional and pleasure to work with.

2 years ago

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De Houston, TX

Average service. They were late and didn't wrap anything I didn't specifically request which resulted in slight damage to items.

2 years ago

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Sarah Schaumburg, IL

Bellhop should make it more obvious to customers that the company doesn't pass on 100% of the tip to the movers.

2 years ago

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Vahan Setyan Scottsdale, AZ

Few damages done to old house and to furniture. The mattresses were not covered and it collected a lot of dirt.

2 years ago

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Claudia Gabriel Sahuarita, AZ

Several pieces of furniture were broken and will need to be repaired and some refinished because of scratches

2 years ago

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Not giving my name Shawnee Mission, KS

No masks and they said they were not vaccinated. I'm immunocompromised.

2 years ago

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Georgene Andreas, PA

Movers were not experienced. They damaged a few things.

2 years ago

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John Badolato Houston, TX

Youthful lifters, but minimal packing truck ability

2 years ago