Bellhop

Name: Bellhop
Rating: 4.2

4.2

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192 User Reviews

7.3

Overall Score

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4.2

star star star star star_border

192 User Reviews

7.3

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Time in Business

13 Years

Company Headquarters

1110 Market St #502, Chattanooga, TN 37402

Number of Reviews 192

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: August 20th, 2023

Founded in 2011, Bellhop is a modern moving company that provides transparent pricing and several service options. The company employs movers who pass a background check, giving customers peace of mind that their belongings are in safe hands. Bellhop prioritizes exceptional customer support with its user-friendly online dashboard.

Bellhop strives to make moving a pleasant experience by offering a variety of moving services, including the following:

Local moves
Long-distance moves
Hourly labor
Packing supplies
Apartment moving
Last-minute moving
Office moving
Self storage

Bellhop is not yet available nationwide, but as the company grows and expands, it will hopefully become available to residents throughout the entire United States. Currently, Bellhop serves over 65 cities throughout 28 states and Washington, D.C.

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The Good

Booking Process
Build-Your-Own Package
Moving Deposit
Certificate of Insurance
Hourly Services

Booking Process

Bellhop’s booking process is one of the easiest and most user-friendly we’ve come across. To schedule a move with the company, go to the website and click ‘Book a move.’ Once you’ve done that, you answer the questions. You can select whether you want to hire movers or if you need a truck and movers. You input how large your house is. You can even set a time for when you want the movers to be at your home.

Once Bellhop has all your information, the company will recommend the package it thinks is best for your situation.

Build-Your-Own Package

If you fill out all the information to schedule a move and none of Bellhop’s recommendations sound right to you, you can build your own moving package.

With this option, you can increase or decrease the number of movers, trucks and drivers, and labor hours. The difference with this package is that you are billed with Bellhop’s prorated pricing model. So, if you reserve more than our two-hour minimum at the two-hour mark, you are then charged in prorated increments, but only for the time you use.

Moving Deposit

When scheduling a move with a company, most moving companies require you to pay a deposit. Typically most companies will ask for 20 to 30 percent of your estimated cost.

With Bellhop, your deposit is only 5 percent of your estimated cost.

Certificate of Insurance

On Bellhop’s website, you’ll find its Certificate of Insurance or COI. This certificate is proof that Bellhop has insurance if there were damage to the building (apartment, condo, etc.). Some property managers may require proof of insurance, and, conveniently, Bellhop has this easily accessible on its website.

Hourly Services

If you already have a moving truck and everything is packed, you can use Bellhop to hire movers to help load and unload your belongings to its new location. However, you can also use Bellhop to hire movers to help set up an event or take down chairs and tables. Or you can hire them to help you re-arrange your patio or garage.

This service is convenient because you don’t have to use Bellhop solely for moving. It’s a great service for those who just need a bit of help around the house or have an event they need help setting up or taking down.

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The Bad

No Packing Services
Strict Cancellation Policy

No Packing Services

Consumers will need to keep in mind that Bellhop does not offer packing services, something that most other moving companies do. You can purchase packing supplies (boxes, tape, bubble wrap, markers, etc.), but when it comes to packing up your home or office, that’s your responsibility.

Strict Cancellation Policy

Bellhop’s cancellation policy is a bit stricter than other companies. With many moving companies, you have until two weeks before your move where you can cancel for free.

If you need to cancel your move with Bellhop, do it within the first 48 hours. If you cancel after Bellhop charges your 5 percent deposit, you will not get it back. Additionally, if you cancel within 72 hours of your reservation date, not only will you not get your deposit back, but you’ll also be charged a $100 fee.

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The Bottom Line

The moving industry doesn't have the best reputation — lack of transparency, brokerage, damaged and missing items, lack of control, hostage situations (companies refusing to deliver belongings until more money is paid), etc. And unfortunately, as the moving industry continues to grow, some companies choose to take advantage of their clients. However, Bellhop is one company that hopes it can change all that with its personalized services and easy-to-use technology.

Although Bellhop hasn’t been around as long as other moving companies, it has received high levels of praise for its transparent and reasonable pricing, superior customer support, and variety of moving services. The company prides itself on providing consumers with reliable services and exceptional customer support throughout your entire move.

Bellhop is also fairly transparent about its pricing, which is relatively uncommon throughout the industry. You can quickly fill out the online form and receive a quote. However, if you want more customization for your move, you can build your own moving package.

The company offers local and long-distance moves, but it is not available nationwide yet. Check out the company's website to see if Bellhop is available in your area. Also, make sure you familiarize yourself with the company’s cancellation policy, as it’s a bit stricter than others.

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User Reviews

Star Rating

4.2

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193 Reviews

Review Breakdown

5 grade

68%

4 grade

10%

3 grade

2 grade

1 grade

11%

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Verified Customer

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Jennifer Atlanta, GA

The loading strategy of boxes first then furniture was inefficient and resulted in not all of our heavy possessions fitting on the truck‚Ä¶ which was why we hired movers in the first place! I've never heard of that before and wish I'd said ‚ÄúNo" to it. The other thing that was frustrating was I went by Bellhop's estimate of how long it would take to move and it ended up being not enough time. They had another move scheduled immediately after ours so there wasn't even a time buffer we could use. Finally, a bookcase back was punctured and my BRAND NEW hardwood floors were gouged! The team were very courteous, respectful and punctual. I think if they'd had better training and if the algorithm had suggested more time it'd have been a better experience for us

3 years ago

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Verified Customer

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Nancy Finch Austin, TX

The guys were GREAT- on time, polite, hard working, quick, careful. However the actually packing part of our trailer was not so great. We moved several states away and when we unpacked our trailer lots of items marked "fragile" were under heavy boxes, several things were ripped or broken. For just moving items they are fantastic. The actual logistic of packing a trailer not so great. We have used bellhops in the past for other moving jobs and they were excellent then too!

3 years ago

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Verified Customer

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Nabil Seattle, WA

Booking and management was convenient and easy. I spoke with support a few times and they were always helpful. The movers themselves were really nice, communicative, and understanding. Unfortunately one of the movers didn't show up so I had to be the third mover :( I felt bad for the two guys that were there because they had to work a ton more. A fair amount of my furniture was mildly damaged as well as dents and scrapes throughout my new apartment. So that was a bummer but I understand they did the best they could considering the situation.

3 years ago

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Verified Customer

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Theodore R Hansen Red Oak, TX

The movers were awesome. They were professional, careful, considerate and fun. They were super friendly and it felt more like I was hanging out with buddies after asking them to help me move, than anything else.

3 years ago

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Verified Customer

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Kim Charlotte, NC

Bellhop is a very good service for situations when you just need labor or hands to help with a project. We have used them twice and both times were very happy with the help that showed up. The one negative comment we have is that in both occasions, one person did not show up or one person was significantly late.

3 years ago

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Verified Customer

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Marcus Nelson Franklin, TN

The guys showed up, but kind of randomly. One guys was late too. The initial moving part went along fine enough, however I found out that they had only committed three hours to my move and there were still things left to move. They hurriedly closed up what was done at that time and raced to the storage facility and hastily stacked the furniture and boxes. They told me another team would be assigned to me to finish that job, but I didn't get that call so I had to hire another company to come in and finish the work. We reorganized the storage room to better use the space and discovered much of the furniture was poorly wrapped or protected. It was very frustrating to learn this after the fact of paying for the service and tipping the guys for their work.

3 years ago

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Verified Customer

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Kathy Lexington, KY

Show up on time, cost efficient, professional and take the time to review what needs to be done, how it will get done and check back periodically to make sure items are getting packed the way you want.

3 years ago

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Verified Customer

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Adelle Platon Los Angeles, CA

The Bellhop movers made my recent move quick and efficient. They handled my items with care and alleviated my anxiety about relocating. Will definitely use them again for my next move.

3 years ago

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Verified Customer

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Diane Huff Brooklyn, NY

Great communication with Customer Service, the movers were kind, communicative and efficient. 3rd floor walkups are never easy, but they didn't complain a single second. Great experience.

3 years ago

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Verified Customer

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Megan Leap Baltimore, MD

Bellhop was easy from the beginning. Website was clear and the follow up was fast. The preplanning team was wonderful with communicating what to expect for the move. The movers were excellent, friendly, respectful and kind.

3 years ago

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Verified Customer

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Michelle M Caraballo Duluth, GA

Received an email saying my move was completed and for reviews before it was actually completed and never received the email with pictures to meet the team, and when they arrived they didn't had bellhop shirts. It was weird not to know who was touching my stuff.

3 years ago

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Verified Customer

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PAMELA A HARDEMAN Shawnee Mission, KS

THE MOVERS WERE GREAT. QUICK AND EFFICIENT .MY ONLY PROBLEM WITH THE COMPANY IS THAT I WASN'T MADE AWARE OF THE FACT THAT A HOLD WAS PUT ON MY BANK ACCOUNT FOR THE FULL AMOUNT OF QUOTE OF $600.00 AND HELD FOR 48 HOURS AFTER MOVE. ALMOST CAUSING MY FIRST MONTHS RENT TO BOUNCE.

3 years ago

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Verified Customer

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Monica Menchaca Columbia, MO

This was the best experience yet! The movers were on time and professional. They were in constant communication with each other when one of them was a little late due to traffic. They were awesome!

3 years ago

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Verified Customer

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Lena Parker Chicago, IL

Polite, fast, professional, great price. They were very careful with the items and the house. They wore masks. The move took less time then expected. Devonte's team a great team

3 years ago

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Verified Customer

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Lauren Memphis, TN

Very easy to schedule an appointment. Also, I had an issue with some of my furniture after the move and filed a claim, which they responded to quickly and fairly. Would definitely use again.

3 years ago

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Verified Customer

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Lisa Harris Elyria, OH

Easy to set up long distance move. Movers on both sides of move were awesome. Also, everyone I worked with was knowledgeable, friendly, and professional.

3 years ago

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Verified Customer

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Jennifer Quinn Signal Mountain, TN

They were excellent and on time. The gentleman that cam went over and beyond and were extremely careful with our furniture. Easy to book and extremely affordable.

3 years ago

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Verified Customer

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Mark Johnson West Hills, CA

The crew lead was 10 min early. The other 2 crew members were about 15 min late, but overall the labor was great in emptying a large trailer into a storage unit. Very fast and stace everything nicely.

3 years ago

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Verified Customer

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Stacy Lyn Murphy Dublin, OH

There were some damaged pieces of furniture and they couldn't fit all of my stuff in the truck at the end so myself and my friend had to make at least 8 round trips each with our SUV's loaded for the things they "couldn't fit" in the truck.

3 years ago

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Verified Customer

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Rachael Wilmeth Seattle, WA

Always fast, efficient, cheerful, and some of the best Tetris players I've ever seen. I plan on using them again when I have to unload my UPack Cube.

3 years ago

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Verified Customer

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Laura Elizabeth Trujillo Colorado Springs, CO

Punctual and professional. The website made scheduling and paying very easy and efficient. It was nice to be able to tip through the website as well.

3 years ago

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Verified Customer

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Ryder McGough Dallas, TX

Bellhops damaged my items, and their terms don't compensate the person being moved adequately for the damage. The truck was a short 26' truck that could not fit all of my material. The driver filled up for gas during my trip, causing an hour delay. Would strongly recommend using a professional moving company. The pricing for professional movers was similar, but professional movers did not have the availability I needed.

3 years ago

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Verified Customer

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Erin V.

We had trouble with the first leg of our move, but the drop-off was wonderful. Bellhop made it right and showed that they care for their customers and employees.

3 years ago

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Verified Customer

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David Ziegler-Voll Jamaica Plain, MA

Sign up was super easy - agent contacted me right away. I'm actually amazed at how seamless the entire process was. Would use again for sure.

3 years ago

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Verified Customer

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DREW PETERSON Spring Hill, TN

They did an outstanding job helping me with my move on 3 occasions now. I will definitely use them again in the future.

3 years ago

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Verified Customer

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Megan Crosson Charlotte, NC

I would highly recommend this company! Tony and Ghengini were awesome. Very efficient, polite, and personable. Thank you!

3 years ago

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Verified Customer

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Marshall Myers Dallas, TX

Moving is extremely stressful. Having to find and rent a Uhaul at the last minute was extremely inconvenient. Also, I wasn't refunded the actual fee that Bellhop charges for the truck and mileage; I was only reimbursed the funds that I spent renting the Uhual. The MOVERS were AMAZING and extremely PROFESSIONAL.

3 years ago

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Verified Customer

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Michelle Wright Chattanooga, TN

The overall move was ok. One of the movers barely lifted a finger. Also, after all the furniture was moved in, I noticed a few items had been chipped or damaged. I have one of the drawers in my dresser-that I use quite frequently-that no longer opens or shuts the way it used to.

3 years ago

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Verified Customer

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Lisa Jenkins Bridgeton, MO

Four strong guys, but they put my entertainment center on a 2 wheeler to take it theough my walk in basement doors. Broke the front corner, gouged the front door and said a little glue would fix it right up. :(

3 years ago

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Verified Customer

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DEEP NASTA Austin, TX

Fast, cheap, reliable! Also an excellent website that made booking the move very easy! A third the price of my last move!

3 years ago

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Verified Customer

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Kristina Johnson Washington, DC

timely arrival, ability to maneuver some unfortunate events where cars didn't move for the truck, and great attitude all day

3 years ago

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Verified Customer

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Teresa Saint Louis, MO

Bellhop St. Louis was great! They made moving a large cabinet an easy process. They were prompt and courteous! Would definitely recommend!!

3 years ago

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Verified Customer

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DeAnna Foster Lees Summit, MO

All the guys were courteous and kind. They were on time. Everything but 1 cabinet made it to the new place. (we forgot to tape it closed)

3 years ago

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Verified Customer

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Jessi Turner Chattanooga, TN

The guys were friendly however they didn't respect our things very well. They were trying to complete the job quickly and ended up damaging many of our personal belongings by just throwing our things into the storage unit. I will not be using bellhop again.

3 years ago

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Verified Customer

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William Haywood Summit, AZ

I used your service twice and it was excellent both times. Guys were careful and knowledgeable. They moved me with care.

3 years ago

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Verified Customer

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ERin Houston, TX

Nice and quick. They unloaded the truck in a quick and efficient manner. They got the items up to my house quickly without any damage.

3 years ago

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Verified Customer

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Tetyana Columbus, OH

One of the guys did not show up, the two guys that came were not very quick, therefore I feel I was overcharged for the service provided. The manager was professional and pleasure to work with.

3 years ago

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Verified Customer

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Steve Warren Durham, NC

Great and easy service. I trusted that they would move and deliver everything on time and they did. Very easy to work with and direct to each room.

3 years ago

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Verified Customer

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Julia Rains Forney, TX

I ordered 2 men to move a few large pieces of furniture and I only had one! It was impossible for him to move my items without my help. It took us 3 1/2 hours to do the job that should of would have taken 2 men to do in half the time or less. I was promised a credit but haven't received it yet. The young man who helped me was very nice. I will change my opinion when I receive my credit.

3 years ago

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Verified Customer

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anonymous New York, NY

1. Impossible to get ahold of my moving coordinator. Never got my texts and calls answers unless I expressed extreme displeasure. 2. No communication on important milestones 3. Had tech issues with my dashboard; one of which led to me getting double charged 4. Many high value and high need items lost. These do not weigh that much so I'm going to get 0.001% of what it is worth.

3 years ago

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Verified Customer

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Erin Hendersonville, TN

The team lead and one of my movers was very nice and helpful. Had multiple billing and timeliness issues. They added an extra mover without my permission and the truck was an hour late in addition to two of the movers who were 1.25 hours late. They tried to bill me for the full amount of time even though they were late.

3 years ago

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Verified Customer

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Madhu Saint Louis, MO

Time, quality and value for money. Trustworthy and no need to be watchful of your items. Packed with care and delivered with respect

3 years ago

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Verified Customer

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Carrie M Rubenking Wilson Wheaton, IL

While we had some issues with damages during delivery, over all everything went well and had a really good experience.

3 years ago

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Verified Customer

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Byron Marsaw Chicago, IL

They were efficient and very quick. The movers provided great service and even though it took extra hours to finish, they were very professional.

3 years ago

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Verified Customer

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L Kern Louisville, KY

The appointment I made scheduled 3 people but only two showed up. I ended up having to pay more because we went over on time by a couple hours. The two people who came were very helpful and hardworking.

3 years ago

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Verified Customer

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Roland A. Press Los Angeles, CA

While the movers did a good job (so much so that I tipped all 3 $40 each), 4 boxes of approximately 12-15 pairs of shoes with 5 pairs being new are "missing!" And your company is NOT negotiating in good faith in regards to the amount to compensate me for them!

3 years ago

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Verified Customer

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Anurag C Srivastava Houston, TX

Super professional and very friendly. Punctual, efficient and good with taking and following instructions.

3 years ago

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Verified Customer

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Emily Baltimore, MD

Very easy to schedule and get in contact with. The professionals they have sent have done fantastic work.

3 years ago

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Verified Customer

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Sai Praneeth Columbus, OH

Easy to work with and timely show up. They finished the time on work, I will definitely recommend them.

3 years ago

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Verified Customer

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Matt Golda Charlotte, NC

Everything was great other than the damage to my door frame from the drivers leaving the deadbolt open so the door would remain cracked.

3 years ago