Bellhop Logo

Bellhop

star star star star star_half
83 User Reviews

8.0

Overall Score

LAST UPDATED: October 11th, 2021

Founded in 2011, Bellhop is a modern moving company that provides transparent pricing and several service options. The company employs movers who pass a background check, giving customers peace of mind that their belongings are in safe hands. Bellhop prioritizes exceptional customer support with its user-friendly online dashboard.

Bellhop strives to make moving a pleasant experience by offering a variety of moving services, including the following:

  • Local moves
  • Long-distance moves
  • Hourly labor
  • Packing supplies
  • Apartment moving
  • Last-minute moving
  • Office moving
  • Self storage

Bellhop is not yet available nationwide, but as the company grows and expands, it will hopefully become available to residents throughout the entire United States. Currently, Bellhop serves over 65 cities throughout 28 states and Washington, D.C.

Top Ranked Companies

thumb_up

The Good

  • Booking Process
  • Build-Your-Own Package
  • Moving Deposit
  • Certificate of Insurance
  • Hourly Services

Booking Process

Bellhop’s booking process is one of the easiest and most user-friendly we’ve come across. To schedule a move with the company, go to the website and click ‘Book a move.’ Once you’ve done that, you answer the questions. You can select whether you want to hire movers or if you need a truck and movers. You input how large your house is. You can even set a time for when you want the movers to be at your home.

Once Bellhop has all your information, the company will recommend the package it thinks is best for your situation. 

Build-Your-Own Package

If you fill out all the information to schedule a move and none of Bellhop’s recommendations sound right to you, you can build your own moving package. 

With this option, you can increase or decrease the number of movers, trucks and drivers, and labor hours. The difference with this package is that you are billed with Bellhop’s prorated pricing model. So, if you reserve more than our two-hour minimum at the two-hour mark, you are then charged in prorated increments, but only for the time you use.

Moving Deposit

When scheduling a move with a company, most moving companies require you to pay a deposit. Typically most companies will ask for 20 to 30 percent of your estimated cost. 

With Bellhop, your deposit is only 5 percent of your estimated cost. 

Certificate of Insurance

On Bellhop’s website, you’ll find its Certificate of Insurance or COI. This certificate is proof that Bellhop has insurance if there were damage to the building (apartment, condo, etc.). Some property managers may require proof of insurance, and, conveniently, Bellhop has this easily accessible on its website. 

Hourly Services

If you already have a moving truck and everything is packed, you can use Bellhop to hire movers to help load and unload your belongings to its new location. However, you can also use Bellhop to hire movers to help set up an event or take down chairs and tables. Or you can hire them to help you re-arrange your patio or garage.

This service is convenient because you don’t have to use Bellhop solely for moving. It’s a great service for those who just need a bit of help around the house or have an event they need help setting up or taking down.

thumb_down

The Bad

  • No Packing Services
  • Strict Cancellation Policy

No Packing Services

Consumers will need to keep in mind that Bellhop does not offer packing services, something that most other moving companies do. You can purchase packing supplies (boxes, tape, bubble wrap, markers, etc.), but when it comes to packing up your home or office, that’s your responsibility. 

Strict Cancellation Policy

Bellhop’s cancellation policy is a bit stricter than other companies. With many moving companies, you have until two weeks before your move where you can cancel for free. 

If you need to cancel your move with Bellhop, do it within the first 48 hours. If you cancel after Bellhop charges your 5 percent deposit, you will not get it back. Additionally, if you cancel within 72 hours of your reservation date, not only will you not get your deposit back, but you’ll also be charged a $100 fee. 

gavel

The Bottom Line

The moving industry doesn't have the best reputation — lack of transparency, brokerage, damaged and missing items, lack of control, hostage situations (companies refusing to deliver belongings until more money is paid), etc. And unfortunately, as the moving industry continues to grow, some companies choose to take advantage of their clients. However, Bellhop is one company that hopes it can change all that with its personalized services and easy-to-use technology. 

Although Bellhop hasn’t been around as long as other moving companies, it has received high levels of praise for its transparent and reasonable pricing, superior customer support, and variety of moving services. The company prides itself on providing consumers with reliable services and exceptional customer support throughout your entire move. 

Bellhop is also fairly transparent about its pricing, which is relatively uncommon throughout the industry. You can quickly fill out the online form and receive a quote. However, if you want more customization for your move, you can build your own moving package.

The company offers local and long-distance moves, but it is not available nationwide yet. Check out the company's website to see if Bellhop is available in your area. Also, make sure you familiarize yourself with the company’s cancellation policy, as it’s a bit stricter than others.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.3

star star star star star_half

83 Reviews

Review Breakdown

5 grade

71%

4 grade

8%

3 grade

5%

2 grade

4%

1 grade

12%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nabil Seattle, WA

Booking and management was convenient and easy. I spoke with support a few times and they were always helpful. The movers themselves were really nice, communicative, and understanding. Unfortunately one of the movers didn't show up so I had to be the third mover :( I felt bad for the two guys that were there because they had to work a ton more. A fair amount of my furniture was mildly damaged as well as dents and scrapes throughout my new apartment. So that was a bummer but I understand they did the best they could considering the situation.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monica Menchaca Columbia, MO

This was the best experience yet! The movers were on time and professional. They were in constant communication with each other when one of them was a little late due to traffic. They were awesome!

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

PAMELA A HARDEMAN Shawnee Mission, KS

THE MOVERS WERE GREAT. QUICK AND EFFICIENT .MY ONLY PROBLEM WITH THE COMPANY IS THAT I WASN'T MADE AWARE OF THE FACT THAT A HOLD WAS PUT ON MY BANK ACCOUNT FOR THE FULL AMOUNT OF QUOTE OF $600.00 AND HELD FOR 48 HOURS AFTER MOVE. ALMOST CAUSING MY FIRST MONTHS RENT TO BOUNCE.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lena Parker Chicago, IL

Polite, fast, professional, great price. They were very careful with the items and the house. They wore masks. The move took less time then expected. Devonte's team a great team

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lauren Memphis, TN

Very easy to schedule an appointment. Also, I had an issue with some of my furniture after the move and filed a claim, which they responded to quickly and fairly. Would definitely use again.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laura Elizabeth Trujillo Colorado Springs, CO

Punctual and professional. The website made scheduling and paying very easy and efficient. It was nice to be able to tip through the website as well.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rachael Wilmeth Seattle, WA

Always fast, efficient, cheerful, and some of the best Tetris players I've ever seen. I plan on using them again when I have to unload my UPack Cube.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Warren Durham, NC

Great and easy service. I trusted that they would move and deliver everything on time and they did. Very easy to work with and direct to each room.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

anonymous New York, NY

1. Impossible to get ahold of my moving coordinator. Never got my texts and calls answers unless I expressed extreme displeasure. 2. No communication on important milestones 3. Had tech issues with my dashboard; one of which led to me getting double charged 4. Many high value and high need items lost. These do not weigh that much so I'm going to get 0.001% of what it is worth.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Tetyana Columbus, OH

One of the guys did not show up, the two guys that came were not very quick, therefore I feel I was overcharged for the service provided. The manager was professional and pleasure to work with.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Julia Rains Forney, TX

I ordered 2 men to move a few large pieces of furniture and I only had one! It was impossible for him to move my items without my help. It took us 3 1/2 hours to do the job that should of would have taken 2 men to do in half the time or less. I was promised a credit but haven't received it yet. The young man who helped me was very nice. I will change my opinion when I receive my credit.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Erin Hendersonville, TN

The team lead and one of my movers was very nice and helpful. Had multiple billing and timeliness issues. They added an extra mover without my permission and the truck was an hour late in addition to two of the movers who were 1.25 hours late. They tried to bill me for the full amount of time even though they were late.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Madhu Saint Louis, MO

Time, quality and value for money. Trustworthy and no need to be watchful of your items. Packed with care and delivered with respect

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Matt Golda Charlotte, NC

Everything was great other than the damage to my door frame from the drivers leaving the deadbolt open so the door would remain cracked.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sai Praneeth Columbus, OH

Easy to work with and timely show up. They finished the time on work, I will definitely recommend them.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Alexandra Caruso Raleigh, NC

Damages caused, inefficient loading and unloading, unreliability (only one mover showing up for unloading out of two scheduled). However, they do have the cheapest prices. You get what you pay for?

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jonathan Edelman Washington, DC

Movers were very helpful once they got to the pickup place but were late getting there. Communication up to that point was not great.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arthur Rowcliffe Norris, TN

Efficient , careful ,(nothing damaged), rapidly solved problems with large heavy pieces of furniture; cheerful crew.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teresa Richardson Wheaton, IL

They have always come through for me, even with short notice. The movers work hard and are very efficient.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alex Brown Seattle, WA

Great team of movers, efficient service times, rates are highly competitive, and they make the process simple.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alan L McKitrick Powell, OH

Crew was on time, communicative, quick, efficient, friendly, personable, careful, and very hard working!

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Colleen M Alaimo Chicago, IL

Most of my furniture was damaged to the point of being irreparable. The rest is in need of costly restoration. I filed a claim with bellhop for the over $2000 of damage and they offered me a $400 settlement. I paid over $3000 for the move. On top of that when I tried to dispute the settlement they have went radio silent.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Katelyn Rigotti Chicago, IL

Great service from initial interest in a quote till the completion of moving services

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monique Gilbert, AZ

Great work ethic and punctuality. Professional workers that arrived on time and ready to work.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

De Houston, TX

Average service. They were late and didn't wrap anything I didn't specifically request which resulted in slight damage to items.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nathan Fleming Arlington, VA

Great overall service. The team arrived on time, was friendly and upfront on the process

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jason Atlanta, GA

Horrible. Worst experience of my life. It cost me $2000 to have the ant infestation removed and wash and treat all my belongings from an ant infestation that came from the delivery truck

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mindy Pultman Saint Louis, MO

Was not there but communicated well with my daughter and got the job done in a timely safe manner

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harry B. Mullen Kennesaw, GA

Prompt, courteous, efficient. Finished an hour and a half early from the estimate. Very polite.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nathan Witt Knoxville, TN

Staff have always been professional and kind. Service was provided at a good price.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ross Woolum West Mifflin, PA

The movers were professionals. They wrapped and protected everything. And they very nice people.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

waleed Bridgeview, IL

Very helpful and corrected the bill when it came out wrong without any questions asked

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Theresa Hopewood Columbus, OH

Movers were caring and professional. They went the extra mile to ensure everything was protected.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Phillip Parrish Denver, CO

Workers did not come with hand trucks, dollies, moving equipment. I had to rent those items from Home Depot.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

B Russ Atlanta, GA

The men were professional and made sure everything was taken care of carefully and quickly.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anjelica Pflugerville, TX

Horrific. Movers moved recklessly and broke my items. Company refused to pay anywhere near a comparable price. Now unable to afford replacing them. Stay away, find another moving service.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Karen Feger Jacksonville, FL

The team that worked my move was professional and fast, would have rated 5 stars if you didn't have a 2hr minimum

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Todd Davis Chattanooga, TN

Easy to change moving date, great team, fast/efficient/great value

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Calcagno Winder, GA

Quick and friendly, very helpful. On time handled all my items carefully

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Bares Winfield, IL

Prompt, professional, friendly. They moved our furniture without a scratch.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Phyllis Alpharetta, GA

Easy to book. Cost effective and the guys were so personable

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan Frye Norcross, GA

On Time , Polite, Efficient, and Positive movers with Great customer Service

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Grace Friedrich Clearwater Beach, FL

Hard working young men that were very professional and respectful.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Velvet Scott Duluth, GA

Staff was polite, professional and concerned about handling my items with are

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Vahan Setyan Scottsdale, AZ

Few damages done to old house and to furniture. The mattresses were not covered and it collected a lot of dirt.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Frank Barnett Birmingham, AL

Good pricing, efficient, on time, very good handling furniture

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JOHN J. DOYLE Livingston, TX

They did the move the way I wanted it done - not just to 'get it done'

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Holmes Shindon Monroe, NC

Stephecyn, and his team were extremely professional and hard working.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jon Fish Las Vegas, NV

Friendly and honest staff. They worked hard and overcame challenges quickly.

5 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ryan Romanowski Huntersville, NC

Great service, great communication, easy to set up and a great value.

5 days ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information