Name: Bellhop
Rating: 4.2

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Verified Customer

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Matt Golda Charlotte, NC

Everything was great other than the damage to my door frame from the drivers leaving the deadbolt open so the door would remain cracked.

2 years ago

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Alexandra Caruso Raleigh, NC

Damages caused, inefficient loading and unloading, unreliability (only one mover showing up for unloading out of two scheduled). However, they do have the cheapest prices. You get what you pay for?

2 years ago

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Alex Brown Seattle, WA

Great team of movers, efficient service times, rates are highly competitive, and they make the process simple.

2 years ago

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Alan L McKitrick Powell, OH

Crew was on time, communicative, quick, efficient, friendly, personable, careful, and very hard working!

2 years ago

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Arthur Rowcliffe Norris, TN

Efficient , careful ,(nothing damaged), rapidly solved problems with large heavy pieces of furniture; cheerful crew.

2 years ago

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Colleen M Alaimo Chicago, IL

Most of my furniture was damaged to the point of being irreparable. The rest is in need of costly restoration. I filed a claim with bellhop for the over $2000 of damage and they offered me a $400 settlement. I paid over $3000 for the move. On top of that when I tried to dispute the settlement they have went radio silent.

2 years ago

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Jonathan Edelman Washington, DC

Movers were very helpful once they got to the pickup place but were late getting there. Communication up to that point was not great.

2 years ago

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Teresa Richardson Wheaton, IL

They have always come through for me, even with short notice. The movers work hard and are very efficient.

2 years ago

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Casey Stanish Fountain Inn, SC

If I could give negative stars I would! We arranged 4 movers for 6 hours to move us. On the day of the move only 2 individuals showed up. While the guys that showed up worked hard, they were only able to move 1/3 of our belongings. The problems really started when I called and asked about getting the rest of my items moved. I was first insulted by being offered 20% the second move and no money back on the original move. After HOURS on the phone they agreed to refund a portion of the original move but couldn't "reschedule" and additional move until several days later, well after my husband and I would need to return to work. We are now on DAY 7 (post move) and I have yet to receive a single penny of my money from Bellhop that was promised. To make matters worse I had to pay ANOTHER moving company to finish the move. We are now out MULTIPLE days of work and almost $3,000 between the two moving companies! I have moved a lot in my life (20+ times) but this was by far the WORST MOVE OF MY LIFE! Bellhops customer service is a joke and their promises empty.

8 months ago

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Patrick Jennings Chicago, IL

Professional and curtious and I wish I would have used this company on the other end also

2 years ago

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Brad C Huffman Galena, OH

Service team was punctual, friendly and efficient. Everything was moved with care.

2 years ago

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Karim Moti Marina Del Rey, CA

The movers were great and showed up on time. There was a bit of delay on the truck's departure but everything was great

2 years ago

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Meagan Kelley Nashville, TN

The movers were nice and efficient but damaged a lot of my furniture. After submitting a claim and agreeing to a settlement, I have still not received payment for the settlement over a month an a half after my move.

2 years ago

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Michelle Holzemer Boulder, CO

It was awesome. They were super flexible especially for a last minute scheduling

2 years ago

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D Armstrong Las Vegas, NV

This was my 2 move and their professionalism, communication and care was welcomed

2 years ago

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Nicole Norton Nashville, TN

They were prompt and super helpful. Nice people polite and they got done earlier than planned

2 years ago

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Ron Raleigh, NC

On time, good service, good attitude, easy to use. My first time; will use again

2 years ago

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Shaun Barazda Oakmont, PA

Easy to set up online. Great team of movers to work with. An all around great experience.

2 years ago

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Michael Wu New York, NY

I had a great experience with them. I really liked the transparency of the pricing.

2 years ago

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Alondra Gutierrez Dallas, TX

They were amazing, and so fast. It was my second time hiring them and I would definitely hire them again.

2 years ago

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Anthony Lee Novi, MI

There were three movers coming but one of them never left the driver's seat. The TV was cracked during the moving but the claim offer was far below the cost to repair it and the process is very slow.

2 years ago

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Antonio S Flores Pearland, TX

Some items were damaged and they were very helpful and gave some compensation to replaced them.

2 years ago

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Gayle Schoenborn Chattanooga, TN

I just needed some heavy furniture moved around in my home and Bellhops made it easy.

2 years ago

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Queen Locust Grove, GA

Great Moving Professional Party without the Festivities LOL with a Prompt 4 guy team

2 years ago

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Harry B. Mullen Kennesaw, GA

Prompt, courteous, efficient. Finished an hour and a half early from the estimate. Very polite.

2 years ago

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Jason Atlanta, GA

Horrible. Worst experience of my life. It cost me $2000 to have the ant infestation removed and wash and treat all my belongings from an ant infestation that came from the delivery truck

2 years ago

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Katelyn Rigotti Chicago, IL

Great service from initial interest in a quote till the completion of moving services

2 years ago

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Mindy Pultman Saint Louis, MO

Was not there but communicated well with my daughter and got the job done in a timely safe manner

2 years ago

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Monique Gilbert, AZ

Great work ethic and punctuality. Professional workers that arrived on time and ready to work.

2 years ago

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Nathan Fleming Arlington, VA

Great overall service. The team arrived on time, was friendly and upfront on the process

2 years ago

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De Houston, TX

Average service. They were late and didn't wrap anything I didn't specifically request which resulted in slight damage to items.

2 years ago

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Nathan Witt Knoxville, TN

Staff have always been professional and kind. Service was provided at a good price.

2 years ago

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Theresa Hopewood Columbus, OH

Movers were caring and professional. They went the extra mile to ensure everything was protected.

2 years ago

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Anjelica Pflugerville, TX

Horrific. Movers moved recklessly and broke my items. Company refused to pay anywhere near a comparable price. Now unable to afford replacing them. Stay away, find another moving service.

2 years ago

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Phillip Parrish Denver, CO

Workers did not come with hand trucks, dollies, moving equipment. I had to rent those items from Home Depot.

2 years ago

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B Russ Atlanta, GA

The men were professional and made sure everything was taken care of carefully and quickly.

2 years ago

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Ross Woolum West Mifflin, PA

The movers were professionals. They wrapped and protected everything. And they very nice people.

2 years ago

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waleed Bridgeview, IL

Very helpful and corrected the bill when it came out wrong without any questions asked

2 years ago

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Karen Feger Jacksonville, FL

The team that worked my move was professional and fast, would have rated 5 stars if you didn't have a 2hr minimum

2 years ago

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Carrie Bohren Shawnee Mission, KS

They are amazing. Best experience ever. Their team leads are incredible

2 years ago

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Chanita Chicago, IL

Great professional, affordable service. Friendly staff, easy booking.

2 years ago

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Yvette M Hughes Memphis, TN

They were quick and professional Both of the gentlemen were efficient

2 years ago

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Jasmine Atlanta, GA

On time, efficient and finished within the 2 hour timeframe‚Ä¶

2 years ago

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Jonathan T. Chicago, IL

Everything went well on the move and all of my furniture arrived on time.

2 years ago

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Kenneth Barnett Durham, NC

team was fast, friendly, and took great care of our stuff.

2 years ago

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Matthew Batson Zephyrhills, FL

They were as advertised. Showed up on time and worked efficiently.

2 years ago

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John A Barrett Orlando, FL

On time as promised. Job was done quickly and professionally

2 years ago

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Patricia Pittsburgh, PA

Everyone was very nice and polite. They moved everything very efficiently!

2 years ago

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Roger Kelley Seattle, WA

The team was super efficient and had a great time with each other.

2 years ago

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Tiffany Massengill Knoxville, TN

Professionalism & cleanliness of movers and great customer service on the phone

2 years ago