Big Ben's Moving & Storage

I did so much research to choose a moving company by making sure they had good reviews and running background checks. I ended up choosing big bens because of the "good" reviews and I even compromised paying more than other companies we were quoted. I would give 0 stars if possible. I had a horrible experience with Big Ben's Moving and Storage. I booked my move a few months earlier and we gave the dimensions to all of the furniture to the sales representative over the phone. He told us most likely we would get our stuff in 5 days. On the day they were coming to pick up my items, I was told that the movers would come between a 4-hour window. They were four hours late AFTER the suggested window of time. I also had added a stop prior to this and when I called they were confused and said that they didn't have another stop even though I was sent the new contract with the stop in it. After they packed all our stuff they said the amount of space we had compared to how much we were quoted was $700 extra!!!!!!!!!!!!! $700! We had to pay way more than what we were quoted because the sales rep miscalculated my move so much... I just took the hit from that figuring it would be okay because I would get my items on time. I was so wrong. After a week, I still had not heard from them. I would call, "customer service" they just tell me the same thing about how they do not have any updates because dispatch had not said anything. I had already passed the "estimated delivery time of 4-21 days" and I still did not receive any updates except that my stuff was sitting in a storage unit in a different state. My move was 1600 miles which is on the lower end of the range they gave me (1501-3300 miles) so it was ridiculous that it took so long. After three weeks I finally got my stuff. Other than taking such a long time to get my items, they completely damaged one of my filing cabinets and I ended up having to fix it with tape. Big Ben's Moving and Storage is a horrible moving company. Do not use!!!

Big Ben’s Moving and storage is the worst company ever!! PLEASE Stay away from them! The sales pitch is all friendly and seems like Joseph really wants to help you move the best way possible. He was very nice and very prompt to answer our questions and doubts. We asked for the premium guaranteed delivery and we were told by him that we shouldn’t buy It because they would certainly deliver on our desired date. The pick up was not smooth. The team that showed up was using trucks that’s didn’t have big ben’s name on it (as they should as advertised at their website). We paid for the kitchen to be packed by the “experts”. The team that arrived at our house knew nothing about it. There were dish packs in our quote that never made to our house.One of the TV crates we were charged for never made it to our house too. Some of our furniture was packed poorly (some of it was delivered damaged), they ended up packing the kitchen and their method was basically throwing everything inside of boxes. Nothing was wrapped properly. The team leader asked us to give him some cash (it was not the method agreed to with the company). After they left we didn’t hear from big ben’s for almost 15 days, when a third party driver called me telling me he was loading his truck with my furniture (Big Ben’s website says they have their own trucks with GPS tracking and such.. and they promised us over the phone they were carriers and not brokers but its all lies). Their costumer service is a joke. Nobody know nothing. People laughed at me on the phone when I asked about the whereabouts of my possessions. They really sound like kids playing on the phone. After your move is picked up it’s impossible to talk to the seller that made you all the promises about delivery. On the delivery date I got a call from the third party driver asking for more money. He told me a shuttle would be necessary and that I had one hour to get him the cash. NO ONE at big ben’s ever told me about the necessity of a shuttle. Their seller told me my street was wide enough that a shuttle wouldn’t be necessary. After we paid for the shuttle and our remaining balance (they wouldn’t unload the truck if we didn’t pay) we were informed that they we not carrying all of our stuff. All of our higher value items (TV, peloton bike, electric bicycle, designer baby crib, sofa) were still at California. Big ben’s costumer service claimed to be unaware of it up until that moment. I’ve been calling them daily and they have NO PLAN to send my things. Most of my boxes arrive destroyed at my house. There was no care at all with my possessions. I feel cheated and robbed. My 11 month old daughter is sleeping on the floor because they didn’t deliver her crib.Please, if you want a smooth move don’t use them. They are liars. They will only ask for more and more money and keep your things hostage. When you complain they just tell you to file a claim and that’s it. No solutions are provided.

This is not a real moving and storage company. What they do is subcontract with local companies, who in turn subcontract. I paid almost $10,000 for a long distance white glove move. What showed up was a budget rental truck with 3 guys that were day laborers with no packing experience. They showed up a day late and started at 10am and finished at 2am. This company charges by the cubic foot not weight, so the more boxes there higher the potential cost. At 2am I was told my cubic foot usage was way over my 10k and I owed an additional $6k. Do not do business with this company. The sales staff will lie and ghost you after you sign a contract.

A nightmare. Absolutely the worst experience of my entire life. Services brokered out. Two days late. Did not finish until 1:30am. Left my house, yard, and street a mess. No floor, feet, or mouth protection. Personal items loaded onto the back gate of truck and not inside of truck. Going to have PTSD thinking about that moving day for the rest of my life.