Provident Funding

This company makes a lot of money charging their customers late fees!!! I read through many other reviews stating the same thing. This company seems to be strategic with the “system glitches”, multiple steps before actually finalizing payment, and so on. We’ve always made payments and haven’t had issues with our lenders when it comes to us making payments. Be aware that they have a two step verification when paying your loan. I am getting familiar with their system since my lender sold my loan to them without notice!!! I had automatic payments being made with my previous lender. I Saw the letter from this lender thinking it was junk I tossed it. I received another one and opened to find out my loan was sold to them. They charged me $32.66 for a late fee! They said they gave me a 60 day period to remove any late fees since many people don’t know their loan has been sold to them!!! They talked about their policy and being without compliance. This is not the standard way that many lenders operate. After the 60 day period they don’t offer any grace. Stay far away from this company if you don’t want to have a lender that offers no grace on paying your bill only a little late bc you’re getting familiar with their system. I can see if late payments were a repeated issue. Which is actually becoming more prevalent as the economy changes. This company will possibly be a nightmare for anyone that’s experiencing financial hardships. Btw, Make sure you hit the second prompt to make sure your payment went through. I wouldn’t let your lender sell your loan to this company like mine did! It’s awful that you don’t have control over this.

I have been a model customer for many years, with never a late or missed payment. When making my most recent payment, a system glitch or mouse malfunction resulted in my payment not being "submitted." I thought my payment had gone through and was surprised to receive a notice with a hefty late fee. I called and explained the situation to the rep and requested reversal of the reverse the fee. My request was denied. Harsh policy for a company that has greatly benefited from my business over the years. No customer service. Avoid them if possible.

Been a customer for years. Contacted them about having a temporary financial hardship, and they would NOT work with me. Had to jump through hoops filling out a forebearance application which we were denied. Thay claim to be customer focused and will work with you if you encounter a hardship, they are compassionless! Looking for a new lender.

Definitely a NO-NO. My loan was sold to this low rated business. Unfortunately, they don’t offer bi-weekly payments. I had to pay over $4k to my previous lender 3 months ago to have the biweekly set up and now my loan was sold to Provident Funding who doesn’t offer that service. Not a decent way to make business.