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Zillow Home Loans

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8.1

Overall Score

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LAST UPDATED: September 30th, 2022

Zillow Home Loans, an affiliate of Zillow Group Inc., is an online mortgage lender providing direct lending services to homebuyers. Licensed nearly nationwide, the company provides mortgage refinancing, in addition to basic loan options for a home purchase.

Continue reading for a full review of this company, or jump down to read Zillow Home Loans reviews from real customers.

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The Good

  • Government-Backed Loans Available
  • Money-Saving Options
  • Additional Real Estate Resources
  • Helpful Mortgage Calculator
  • Zillow Home Loans Reviews

Government-Backed Loans Available

Zillow Homes Loans offers a conventional loan product with fixed rates and 15, 20, or 30-year terms. The company also offers two government-backed loan options:

  • VA loan — no down payment or private mortgage insurance (PMI) for qualified veterans, as well as reduced closing costs
  • FHA loan — a great option for first-time or low-credit homebuyers with flexible credit requirements and a 3.5% minimum down payment

These loan options, backed by the U.S. Department of Veteran Affairs and the Federal Housing Administration respectively, can be helpful for eligible borrowers who may want or need greater flexibility in their up-front mortgage costs and their monthly payment.

Money-Saving Options

Through Zillow Offers or by working with a Zillow Premier Agent, borrowers have the opportunity to save more on their Zillow home loan.

Zillow Offers is Zillow's homebuying program program through which you can sell your home and Zillow will purchase it as-is. It is important to note that Zillow Offers is only available in specific cities and states, so you should first ensure that your home is eligible based on location.

Additional Real Estate Resources

In addition to providing lending services, Zillow Home Loans offers an agent finder, builder and home improvement professionals networking resource, and a hefty knowledge base. Educational information includes where to start when buying a home, information about down payments, advice for getting the best rate, home buying basics, and loan types.

Helpful Mortgage Calculator

Estimate how much you'll pay each month for your new home and see projected trends over time with Zillow Home Loans' calculator. Enter the home price, down payment, loan program, interest rate, property tax, and home insurance values and see your payments over time for different loan types:

  • 30-year fixed
  • 20-year fixed
  • 15-year fixed
  • 10-year fixed
  • 7/1 ARM
  • 5/1 ARM
  • 3/1 ARM
  • Government loans
  • Jumbo loans
  • Conforming loans

The mortgage calculator and affordability calculator are great tools — especially for first-time homebuyers. They are easy to use and give you a clear estimated total. Of course, there will be other factors and things to consider when buying a house, but as far as getting a general idea of what you can afford or how much you'll need to save, the calculators are a fantastic resource.

Zillow Home Loans Reviews

The majority of Zillow Home Loans reviews left on BestCompany.com are positive, frequently highlighting the following:

  • High level of company professionalism, including company representatives and loan officers
  • Competitive interest rates, closing costs, and fees
  • A seamless homebuying, or selling, process due to employee assistance and dedication

Because of these positive reviews, we feel confident in recommending consumers work with Zillow Home Loans.

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The Bad

  • Not Available Nationwide
  • Limited Loan Types Available
  • No Advertised Rates

Not Available Nationwide

Zillow's products and services are not yet available nationwide. Zillow Home Loans is not licensed in the following states:

  • Hawaii
  • Maine
  • New Jersey
  • New York
  • Vermont
  • West Virginia
  • Wyoming

The company states that it plans on expanding to serve consumers all over the country; however, there is no mention as to when that will happen.

Limited Loan Types Available 

While Zillow Home Loans does provide VA loan and FHA loan options in addition to conventional loans, its home loan options overall is not as robust as other online mortgage lenders. Other lenders may also offer a USDA loan or jumbo loan option, in addition to specialized home construction and home renovation loans; Zillow Home Loans doesn't offer any of these loan options, which may be limiting for some borrowers.

No Advertised Rates

Zillow Home Loans doesn't advertise any mortgage rates on its website. Because rates change daily, this isn't necessarily uncommon for the industry, but it can be helpful to view estimated mortgage rate ranges even if they are subject to change.

To see your rates and fees, you will need to enter your information on the Zillow Home Loans website and a personalized rate estimate will be populated for you.

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The Bottom Line

Zillow Home Loans is a competitive option for online mortgage lending, providing the option to obtain a loan from the company directly, or to shop around for mortgages through Zillow Group Inc. If you want to see as many mortgage options as possible at once, Zillow makes it easy to shop and compare all in one place.

Mortgage loan options may be limited in comparison to other online lenders, but Zillow Home Loans provides conventional, VA, and FHA loan products that provide some flexibility, while also meeting the majority of borrower needs. However, if you are looking to purchase a rural/country property and could benefit from a USDA loan, or you are purchasing an expensive home requiring a more substantial loan and would prefer a jumbo loan, you will need to look elsewhere for those loan products, including some other specialized loans.

Zillow Home Loans reviews are limited, but the majority of reviews are positive and award the company 5 stars. Overall, customers have been pleased with their Zillow home loan experience and ability to save on rates and fees.

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Star Rating

4.8

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62 Reviews

Review Breakdown

5 grade

85%

4 grade

8%

3 grade

5%

2 grade

2%

1 grade

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Ivan Luna J Raleigh, NC

I have to say that I was really impressed with how fast they moved with my process! I had the pleasure to work with Ian B. He was able to answer all my questions in a professional, but most importantly, honest way. Always ahead of the game following up with me , and making sure I understood the next steps. I have some experience buying houses, and honestly I could not find a better offer and better customer service. I am really happy with my buying experience with Ian and Zillow home loans

1 week ago

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Reply from Zillow Home Loans

Providing our borrowers with an amazing experience is our goal! We love hearing you had such a positive experience working with Ian. We truly appreciate you taking the time to tell us. Comments like this are why we love doing what we do! Thank you!

Sep. 23rd, 2022

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Jill Valencia Peoria, AZ

From the very beginning, I liked working with Phu. He was always availably by text, email or phone to keep me updated and to answer any questions I had. He worked very, very hard to make sure I was getting the very best financing available and he found credits that would help bring down the cost of my down payment. I would work with Phu again anyday!

1 week ago

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Reply from Zillow Home Loans

Thank you for taking the time to tell us about your experience! Your feedback is essential to our success! We want to continue to surpass our goals of providing our customers with the highest level of service!

Sep. 21st, 2022

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JD Palmer Troy, MI

I worked with Troy R and couldn’t have had a better experience. He made sure I understood what things meant and what was expected of me. The whole Zillow team I interacted with was great. I would absolutely work with Zillow and Troy again on our next loan.

1 week ago

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Reply from Zillow Home Loans

We love hearing you had such a positive experience with Troy and his team. Our goal is for our borrowers to have an amazing experience throughout the loan process! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Sep. 23rd, 2022

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Alexandra Trovato Bethel Park, PA

Our positive experience with Zillow Home Loans had much to do with the mortgage lender we found there, Mark Nelson. From the very beginning of the process it was clear that Mark was very knowledgeable, and that he had our best interest, as first time home owners, front of mind. Mark informed us along the way, and answered any questions that we had. Mark was very accessable, and was available to reply to any and all questions or ideas that we had. Working with Mark quickly made us feel confident in the process, because Mark was extremely professional and responded to each of our particular needs and concerns. We would recommend Mark N, and Zillow Homes, to anyone looking for a smooth and professional experience, while buying a home. .Thankfully, Mark crossed our path just as we were about to give up hope of owning a house. Mark informed, and supported us through the process, and, without hesitation, we would recommend Mark N, to anyone looking to buy a home. Using Zillow Homes for our first nortgage, and particulary having Mark as our Lender, made our home buying experience happier and smoother than we ever could have imagined. We will always be grateful for Mark N, and Zillow Home Loans.

2 months ago

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Reply from Zillow Home Loans

We couldn't be happier to hear your first experience buying a home was so positive! Knowing Mark took care of all your concerns is what we like to hear. Thank you for taking the time to let us know. It is our privilege to work with customers like you!

Jul. 22nd, 2022

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Mike Los Angeles, CA

Doesn't get any better than working with Joe. He'll get the job done! Joe goes above and beyond the call of duty, he'll contact the listing agent for each offer made on real estate so they are well informed on what a strong buyer you are. Not just leaving you with a pre approval letter like the others. We were out of state, long distance buyers. Had lower credit scores due to serious injuries. Without Joe's expertise and perseverance we would of never been able to purchase our dream home in our dream location. There is the best and the rest, might as well hire the best and Joe is by far the absolute Best!

2 months ago

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Reply from Zillow Home Loans

We love hearing you had such a positive experience with us because providing our borrowers with an amazing experience is always our goal! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Jul. 22nd, 2022

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Kristin Springfield, OH

We had an amazing experience with Mark and his Zillow Home Loan team! Being self- employed we knew things would be a little different (maybe even impossible) when it came to purchasing a home, but Mark worked hard to get a pre-approved for our dream home! He was available at all hours and ready to answer our questions. He was patient with us and was very easy to work with. We will always recommend him and his team!

2 months ago

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Reply from Zillow Home Loans

Thank you for taking the time to give Mark and his team such wonderful feedback! We love hearing they were able to help you get into your dream home. Knowing they took care of all your concerns is what we like to hear. It is our privilege to work with customers like you! We certainly look forward to working with you again and truly appreciate the referrals!

Jul. 27th, 2022

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claude sims Los Angeles, CA

Megan jarrell was my loan officer..I purchased my dream home along with her guidance in purchashing this home..She simplified all the complicated questions I had..not only that she was always available to answer them along the way in this process I became more and more comfortable..It was megan who made me comfortable..I say to zillow you have a winner in this person..I will in the future refer freinds family and strangers to zillow because of her..job well done..5 STARS

2 months ago

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Reply from Zillow Home Loans

Providing our borrowers with an amazing experience is our goal! We love hearing you had such a positive experience with us and truly appreciate you taking the time to tell us. Comments like this are why we love doing what we do! We hope you are enjoying your much-deserved dream home!

Jul. 22nd, 2022

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Matthew Francis Austin, TX

Amit was a great Loan Officer, giving good advise and was super quick to follow-up on my requests. Lily also help clarify my concerns on my final disclosure by working directly with the title company to ensure everything was in order.

2 months ago

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Reply from Zillow Home Loans

We know how valuable your time is and want to thank you for taking the time to tell us. We are so glad to hear your team kept everything so organized. Our goal is to make the process as smooth as possible. We appreciate customers like you!

Jul. 22nd, 2022

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bianca garcia

We had a wonderful experience with Zillow! Amit was very helpful and answered all our questions and made it easy for us to understand. He is very professional and also very understanding. We loved working with him and we’re loving our new home!!!

2 months ago

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Reply from Zillow Home Loans

We strive to surpass our borrower's expectations of excellent Customer Service and are so happy to hear Amit made this a reality. Customer feedback enables us to continue providing uncompromised service, thank you for taking the time to tell us! We love to hear that you are enjoying your new home!

Jul. 22nd, 2022

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Ann San Bernardino, CA

The service provided was fantastic. I recommend Zillow. Amit and Jon answer all my questions and concerns. I’m excited to keep use them to do any of my refi or new mortgages. I had no issues closing on time. Downloading docs super easy, I like the process. I highly recommend them. Thank you both!

2 months ago

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Reply from Zillow Home Loans

We value our borrowers and pay attention to your needs. Our goal is to help you in any way we can, making the process easier for you. Feedback is an essential part of continuing to build on that success. We are so happy to hear how well Amit and Jon worked with you. Thank you for taking the time to tell us!

Jul. 22nd, 2022

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Derek Dreyer Columbus, OH

The loan officer Troy R was very helpful and responsive to our needs

3 days ago

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Elmer Avenir Lincolnwood, IL

Jeff C and the Zillow Team were excellent to work with. Jeff C was very responsive, knowledgeable and always available when an issue arises. Jeff C always offered excellent troubleshooting skills during the loan processing. The Zillow Team provided top notch customer service, timely and very effective communication. Keep up the great work in servicing home loans and thank you!!!

4 months ago

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Reply from Zillow Home Loans

Exceptional service is accomplished by our focus on the borrowers needs. We pay attention to their goals, and work to surpass their expectations each time. Feedback is an essential part of continuing to build on that success. Thank you for taking the time to tell us!

May. 19th, 2022

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afair3851 Kansas City, MO

We had a great experience working with Mark N. He is trustworthy, explains things thoroughly, and cares for the customer well.

2 months ago

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Reply from Zillow Home Loans

Exceptional service is our goal, so we love hearing the process went smoothly for you! Your feedback is very much appreciated. We appreciate you taking the time to tell us!

Jul. 22nd, 2022

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michael murphy Houston, TX

Christina M, was absolutely wonderful!! She went above and beyond her job duties! Very helpful in every way! Couldn't have asked for a better agent! I will definitely be recommending her to my family and friends!

4 months ago

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Reply from Zillow Home Loans

Thank you for trusting us with your lending needs! We value each borrowers experience with us, and try to make it as smooth as possible! Borrower feedback helps us continue to improve our processes! Thank you for telling us how we are doing!

May. 19th, 2022

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Rebecca Little Bear, DE

Cristina M is awesome! She's been working with us for over a year, and we're finally getting too the finish line. She's been so helpful and goes above and beyond. So knowledgeable!

4 months ago

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Reply from Zillow Home Loans

We value our borrowers and pay attention to their needs. Our goal is to help them in any way we can, making the process easier on them. Feedback is an essential part of continuing to build on that success. Thank you for taking the time to tell us!

May. 19th, 2022

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Boyd Reston, VA

Zillow handled by mortgage refinance, and I could not be happier with the outcome. I shopped a number of some of the largest and highest rated mortgage companies in the industry, and to my surprise... Zillow provided the best combination of interest rates, closing costs and fees. More importantly, they earned my trust... their Mortgage Banker (Scott Zinser) offered options from day one, took the time to carefully explain the upside and downside of each scenario, allowing me to choose the best approach for my specific situation with confidence. I am delighted with my low interest rate, more than reasonable fees, and quick closing using their online tools. I would recommend Zillow to anyone seeking a mortgage or refinance and more.

1 year ago

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TJ Tuton Redondo Beach, CA

With trepidation, I enlisted the help of Scott Z. at Zillow to refinance my mortgage. Unlike Scott, I am NOT a numbers person and find the mortgage process extremely stressful. I have refinanced twice in the past 10 years or so and was not wanting to do it again, but really wanted to take advantage of the low interest rates. Scott made the process ridiculously stress-free. He was patient, professional and available to answer my million questions. He spelt everything out so I completely understood what I was getting in to and really held my hand every step of the way. I wish all large financial transactions were this simple! I absolutely cannot recommend Scott highly enough and have already referred him to several friends. Thank you so much Scott!

1 year ago

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Tammi Miles Ft. Washington, MD

I wanted to express my extreme gratitude in helping me to secure a loan for my home. You all know my story with your tenacity and commitment to getting me and my family to a happy new start – I can’t thank you enough! I must say although my circumstances were extenuating and required an abundance of documents; the Zillow process was smooth and easy to manage. Michael K. from the start you were patient, kind, devoted to exceeding expectations and knowledgeable – truly you are that guy loves numbers, loves a challenge and puts his heart into his work. Thank you from the very start! Christine K. you are an amazing ball of energy and great at fighting to close the deal – I hope you had a great vacation and got a lot of time on the beach (with your laptop) 😉 Harry N.– Thank you for that last minute call – when we were signing the closing documents. Your patience to answer all of my questions gave me that final reassurance. You’re the best. All in all you are an amazing team! I will highly recommend Zillow Home Loans. With much gratitude, Tammi

1 year ago

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Stanley L Klunder Delray Beach, FL

I received excellent service from Zillow particularly from my loan officer Damon B. He was efficient, understanding and did the utmost to guide me through the information needed to have a successful result and approval of my loan. In my experience, Underwriters can be a difficult bunch. I was turned down by my previous company by their underwriters based on the same numbers. Daman and his assistant James M. worked together to make sure the underwriters had the correct information they needed to make a sound judgement. This was not only a positive decision for me but for your company! Sincerely, Stan Klunder

1 year ago

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Taylor Fair Kansas City, MO

Mark was an excellent resource. He clearly knows what he’s doing an got us preapproved in no time!

2 months ago

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Reply from Zillow Home Loans

Thank you for taking the time to tell us about your experience! Your feedback is essential to our success! We want to continue to surpass our goals of providing our customers with the highest level of service!

Aug. 5th, 2022

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Morgan Farnsworth Lehi, UT

I loved how easy it was to look at houses in my area. Especially because the coronavirus has made things more difficult to meet with people in person, I liked that I would still look around the houses and see prices and find out what I liked and didn't like. This is amazing and easy to use.

7 months ago

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Reply from Zillow Home Loans

We love hearing you are having such a positive experience viewing homes because providing our customers with an amazing experience is always our goal! So thank you for taking the time to let us know!

Jun. 3rd, 2022

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Ina Toderita Alpharetta, GA

I loved working with Zillow. They made the stressful process of buying a new home and selling the old one seamless and efficient. We took advantage of the Zillow 360 incentives and were able to finance the new home with Zillow loans at a great rate. I especially enjoyed working with Joseph S on our new mortgage application. He was knowledgeable, super friendly, easy to reach, and answered all of my questions in detail which I appreciated. The entire team was great!

1 year ago

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Megan Stark Mooresville, NC

I am so grateful for ALL of the help and guidance I received from my Loan Officer on this LONG journey of refinancing. I truly would have given up so many times if he hadn't encouraged me and found a way forward. It's truly a gift to have these savings from refinancing, and I appreciate it so much. If I can share about your amazing support and service with your supervisor, please let me know.

1 year ago

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Jaime Vega Littleton, CO

Korenn without question is the best loan officer i have ever dealt with and i have sold and bought a few times. He is extremely knowledgable and went above and beyond what one would expect during the home buying process. Korenn stood out because he actually cared about my mortgage needs and was upfront, honest and was always available. Zillow is lucky to have him and if you are looking for a loan officer i would be hard pressed to believe there is anyone better than Korenn!!

1 year ago

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Spham321 Renton, WA

Zillow is taking over, and I like it. I've always used Zillow for home browsing but had the pleasure of working with Anthony M. on a refinance with Zillow Home Loans and talk about a seamless process.. I've refinanced in the past and it can be stressful but Zillow Home Loans made it as painless and quick as possible. I've already recommended Zillow Home Loans to a few co-workers and will continue to do so.

1 year ago

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Derek Reese Kansas City, KS

I refinanced my home with Arch W. a loan officer and ZHL. I can honestly say it was the easiest process I have ever been through. The online portal was simple to use and Arch made himself available 24/7 to help me with any questions I had along the way. I could tell he actually listened to what I wanted to do and tailored my refinance around my financial goals. 10/10 I would recommend Zillow and Arch for any of your mortgage needs. - Derek Reese

1 year ago

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Ken Mobley Virginia Beach, VA

Overall the experience was great. My loan officer, Damon B., was in touch frequently. He was very helpful walking me through the process, reminding me when I had something pending on the web portal, and generally maintaining contact so I always knew that was going on. All documentation and electronic signatures are done thru the web portal, which made the process easy. They even sent a notary to my house for the final closing on my schedule.

1 year ago

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Damon Genter La Grange, GA

Darry was a huge help in a very difficult time for me. After my divorce I was unsure on how to proceed. Darry took my information and guided me on what I needed to do to prepare for a mortgage on my own. Once I was ready he made the process painless by explaining every step and keeping me informed throughout the whole process from application to closing. I will recommend his services and Zillow's from now on. Thank you so much for making this simple and painless.

1 year ago

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Jason R Miami, FL

I was assigned to Paul L and his truthfulness and responsiveness was the second reason I went with Zillow home loans. The first was them matching the best rate. The process went very quickly and there was never any need to keep calling to find the status. I would work with them again.

1 year ago

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Nneora Obu Decatur, GA

My loan Officer was Josh W. Zillow Home Loan processing was easy and the response time was great! My overall experience with the company in the processing of my loan was a pleasant one. The Zillow team worked together to deliver my new home. I would definitely recommend Zillow Home Loans!!!

1 year ago

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Michele Peterson Pioneer, CA

Andrew K and the team at Zillow were amazing! I can't say enough about the quality of my experience. They were straightforward, answered all of my many questions, and kept me up to date on my loan progress. My loan closed on time, with no surprises. A+ experience!

1 year ago

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Tony Pearson San Marcos, CA

I was a Realtor(R) for 37 years and Korenn M. is one of the best loan officers I have had the pleasure to work with. His knowledge of loan products and services is extensive and extremely helpful in navigating your way through the loan process. If your looking to purchase a new home or refinance your existing home use Korenn you won't be sorry.

1 year ago

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James Torrance, CA

After a short conversation covering what I wanted to accomplish, Scott Z. from Zillow was extremely helpful in providing me with details around my prospective refinance. He does business the right way and I would recommend Scott and Zillow for those shopping for a new mortgage loan.

1 year ago

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Edgar Valdivia Decatur, GA

I’d like to thank Cristina M. for making everything possible to help me through out the process of purchasing my first home . I enjoyed working with a great team like Zillow reps going above and beyond guiding me through out the whole way . Very consistent and dedicated ! Thank you !

1 year ago

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Don Sutton Philadelphia, PA

With out a doubt zillow was the smoothest easiest experience in buying a home, specially with this being my first time buying. I only heard how buying a home can be a headache and a long process, and it was a process but my provided agent Scott S. made this experience so much better. In the future I will definitely look to them again.

1 year ago

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Kayla Fuce Lakeland, FL

Great team and efficient in making sure that that I had the best service

2 months ago

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Reply from Zillow Home Loans

Thank you for telling us how we are doing! We value the opportunity to work with you and appreciate your feedback, it means so much to us!

Jul. 22nd, 2022

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Luke Swierczynski Troy, MI

I loved using Zillow to look for homes in our area, and it definitely peaked my interest when I realized they could also write mortgages. I had them quote a mortgage for me along with several other lenders. They were pretty straight forward. It was also a nice transition from using their site for shopping for both a home and mortgage, but I inevitably went with a lender that had cheaper fees to write my mortgage. There customer service is good, but their pricing isn't worth it since the local lenders have the same service and superior pricing.

10 months ago

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Reply from Zillow Home Loans

Thank you for taking the time to leave us feedback regarding your experience with Zillow and Zillow Home Loans. We do offer competitive mortgage rates that are easy to access to many borrowers. With that said, we are very happy to hear you found a lender that you wanted to work with and wish you all the best in your new home!

Jun. 3rd, 2022

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altavise davis Tallahassee, FL

When I was looking up different apartments in Tallahassee I looked on Zillow for guidance. This app allows you to search homes and apartments with everything your looking for such as, distance from certain areas. I recommend anyone searching for a new place to start with Zillow and allow them to help!

10 months ago

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Reply from Zillow Home Loans

We are very happy to hear you are using our app to locate an apartment you can call home. We appreciate you taking the time to let us know!

Jun. 3rd, 2022

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Jaelyn Morris Tallahassee, FL

Zillow helped me and people I know find homes for great prices. They helped me see houses in an area I was unfamiliar with and showed me great size and price ranges.

6 months ago

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Reply from Zillow Home Loans

We are so happy to hear that we were able to help you. A positive experience is what we hope for all our customers. We appreciate you taking the time to let us know!

Jun. 3rd, 2022

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Colleen Smits Boulder City, NV

Damon B was very helpful in my pre-qualification process. He went out of his way to assist me with the process, and was very patient with all my questions. I am still in the process, but I am confident he will make this a much easier process than I had anticipated. Thank you, Damon!

1 year ago

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Derek Thornton Bellingham, WA

Process was smooth and quick. Josh was knowledgable and very responsive. He helped us when others wouldn't help on our loan. I would highly recommend Zillow and Josh for any mortgage lending needs you may have.

1 year ago

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Mario Campos Katy, TX

I was thinking on starting the journey of buying my first house and Cristina M. really helped me to understand the process and associated costs of doing it in a quick call. It was so helpful

1 year ago

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Angela Fleetwood, PA

Zillow and particularly Christina made buying our first home super easy from beginning to end. Received personal emails and messages about our home visits which made it feel someone is truly out there helping us in every way possible. Great company to work with in the future again.

1 year ago

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Mark Makinson Charlotte, NC

Charles (Chuck) G. was amazing. He helped me out tremendously. Even through a hurricane destroying the property that I was about to purchase. I could not be happier with the service that I received.

1 year ago

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Sierra Thomas Tallahassee, FL

This is great for looking for new homes and putting up new homes for sale. The website is easy to use and something good about it is the fact that you can filter the choices to exactly what you want in your home from the price to its number of rooms etc.

10 months ago

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Reply from Zillow Home Loans

We love hearing you had such a positive experience with us because providing our customers with an amazing experience is always our goal! Thank you for taking the time to tell us of your experience!

Jun. 3rd, 2022

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Nicky Martin Pontotoc, MS

Once I got the right representative things went smoothly, beforehand not so much a total nightmare

1 month ago

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Reply from Zillow Home Loans

Customer satisfaction is our top priority, and we are happy to hear that your loan officer made the process smooth for you. Although we are truly sorry to hear this was not demonstrated to you in the beginning. We take your feedback very seriously and appreciate you taking the time to let us know. If you would like to discuss any additional concerns, please contact our Customer Experience Team at [email protected]

Aug. 5th, 2022

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Adam Spinella Baltimore, MD

Cristina has been timely and responsive to our needs while giving great explanations along the way

4 months ago

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Reply from Zillow Home Loans

Enabling our borrowers to realize their dreams is our goal! Thank you for taking the time to let us know. We enjoy and appreciate working with customers like you!

May. 19th, 2022

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Jessie Leon Charlotte, NC

Always helpful with all of my needs. Answered all of questions in a timely fashion.

4 months ago

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Reply from Zillow Home Loans

We strive to surpass our borrowers expectations of excellent Customer Service. Customer feedback enables us to continue providing uncompromised service, thank you for taking the time to tell us!

May. 19th, 2022

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Christopher Taylor Philadelphia, PA

They helped me when no one else would! I feel like they have higher interest rates more then other companies! I would go with someone else

3 months ago

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Reply from Zillow Home Loans

Christopher, Thank you for taking the time to leave us feedback regarding your experience with Zillow Home Loans. We pride ourselves on giving our customers exceptional customer service as well as accurate information during the mortgage lending process. We do understand you feel our rates were not competitive in this very competitive market and are truly sorry that we were unable to work with you. If you would like to discuss any additional concerns, please contact our Customer Experience Team at [email protected]

Jul. 5th, 2022

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Stephen Upton Medina, OH

Josh is very professional and yet down to earth. Patient with every question. Quick with responses. We are pleased with our experience with Josh and Zillow.

1 year ago