U.S. Bank Logo
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28 User Reviews

5.8

Overall Score

LAST UPDATED: August 7th, 2022

Founded in 1929 and headquartered in Minneapolis, Minnesota, U.S. Bank is the fifth-largest bank in the United States today.

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The Good

  • Several Loan Options
  • Competitive Closing Costs
  • Mobile App

Several Loan Options

U.S. Bank offers a number of different loan options, including fixed rate mortgages, adjusted rate mortgages, FHA loans, VA loans, jumbo loans, and construction loans. The company also offers loans for investment and rental properties. Because there are such a wide variety of loans available, U.S. Bank borrowers have the opportunity to choose a loan that will work best for their needs.

Competitive Closing Costs

U.S. Bank charges closing costs of 2 to 5 percent of the total purchase price, which is competitive within the industry.

Mobile App

U.S. Bank provides its borrowers with a mobile app that is compatible with iOS, Android, and Windows devices. Customers can use this app to track and manage their home loan from their smartphone or tablet.

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The Bad

  • Interest Rates
  • Lack of Information

Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from U.S. Bank, the interest rate comes out to be 4.25 percent, which is slightly higher than industry average.

Lack of Information

U.S Bank has not disclosed minimum credit score requirements on its corporate website. Additionally, it is unclear if the company frequently communicates with its borrowers throughout the home loan process.

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The Bottom Line

U.S. Bank offers several loan options, competitive closing costs, and a mobile app. However, U.S. Bank's interest rates are slightly higher than industry average and there are some important pieces of information not disclosed on the company's website.

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Star Rating

4.2

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28 Reviews

Review Breakdown

5 grade

54%

4 grade

29%

3 grade

4%

2 grade

7%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Joshua Richmond Lexington, KY

Military discounts and super supportive customer support. Always able to take down any errors without a fuss or is able to transfer me quickly to the department I need.

1 week ago

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Stoney Blazer Republic, MO

Having only weekends off work I got familiar with US Bank because they were the only bank with an open lobby on Saturday mornings. It was a great benefit at first. As the years went by they had policy change after policy change and they started closing on weekends. Eventually there rates and policy changes began to become more of a burden than I wanted. I couldn't keep up with US Bank and have had a negative opinion ever since.

3 weeks ago

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Alisha McDanal Seattle, WA

This bank has been great about me losing my job during COVID, and little while after this. Thanks for you patience!!

1 week ago

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Shana Oberg Albuquerque, NM

Overall I find U.S. Bank to be a great company to bank with. I especially appreciate their tenacity in stopping fraudulent attempts to enter your account in there tracks before a withdrawal occurs. I like having my mortgage with the same company that I bank with because the transactions are seamless and transparent. U.S. Bank's app is easy to use. I do not like their lobbies being closed during this time.

7 months ago

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Cynthia Landing Forest City, IL

I currently have a mortgage loan with this company and I’m proud to say I have low interest rates and they offer so many other incentives from home loans to financial services

7 months ago

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G Anniston, AL

This banks mortgage branch is very professional they gave me a decent rate and made payments just how I needed them the only criticism I have is that when I had a question pertaining to my mortgage getting someone on the phone rook a while. Besides that great experience

8 months ago

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GREGORY MC LENDON San Jose, CA

Being in neighborhood grocery stores make it very friendly and speaking with actual people is not as threatening as over the phone automation

1 month ago

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Unbiased Consumer Cantonment, FL

I’ve been with U S Bank for several years and will honestly give them a 5 star rating. I had major financial difficulties a few years ago and found them to be professional yet compassionate, while not treating me like a number. Their service is always prompt and their feedback is very much appreciated.

1 year ago

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Reese Pleasant Grove, UT

I have had a mortgage with U.S. Bank in the past and they are easy to work with. They have quick and easy underwriting that is easy to understand. They gave me a great rate and I could refinance with little or no fees. Made the process easy and people were great to work with.

3 years ago

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Morgan Welch Brandon, FL

I use to have us bank for my mortgage lender before I refinanced but there interest rates where not the best

2 months ago

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George Thomas Hayward, CA

My mortgage officer was responsive and handheld me well through the process. Would have loved a better rate but in the given circumstances, loved the transparency and the handholding with no big surprises.

10 months ago

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David Swenson Denver, CO

I have been working with US Bank for over a decade. They have no hidden fees and excellent customer service. They offer clear, simple, and straightforward financing options.

10 months ago

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Andrea Thomas Richland, WA

We have loved having our mortgage here as we have automatic payments and escrow. It’s made life so easy! With our first home purchase, easy is hard to come by!

11 months ago

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Fernando Delgado Tempe, AZ

We have our current home loan with US bank they have great customer service with a great interest rate. I had other people call to see if we want to refinance but can never beat our interest rate :)

3 years ago

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Lakota Miller Allen, TX

I appreciate the option to be able to put extra towards my principle instead of being stuck to paying interest first

7 months ago

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steve Duclos Maryville, IL

Very limited didn't get a chance to talk about anything.

2 months ago

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Noa Ranoa Encinitas, CA

Great rate. Great service. I love the card! I got what i wanted! Yes... stoked!

8 months ago

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Chef Mike Maucher Ocean City, NJ

Great loan servicing and timely information. Many useful tools and information for managing your account.

8 months ago

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Paul E Denny Jeffersonville, IN

The company is easy to work with and has a good website format. The rates were the best I could find with very low closing costs to refinance.

1 year ago

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Thomas Hullinger Pleasant Grove, UT

Great bank with wonderful service and a sterling reputation that has not been tarnished like some of the other banks out there. Home loans are one of their best products.

3 years ago

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Judy Newell Johnstown, OH

Helpful in making the process of purchase a home easy to understand and process.

9 months ago

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Kathryn G Patton

Crooked, not honest or up front with you even if have a FIXED interest rate AND Will try to take advantage of YOU if you are single female and a Veteran

4 years ago

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Timothy Nikolaus Tempe, AZ

Customer service is the best. Will try to help in all transactions.

4 years ago

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melrose1989 Gardena, CA

Extremely friendly, helpful staff. Never had a bad experience. And very willing to work with you!

1 year ago

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Geno Charlotte, NC

They are very helpful and have a great customer service dept

2 years ago

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Thomas Lake Saint Louis, MO

Great products, great service, convenient location

4 years ago

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Aaron Cooper Spring, TX

Great customer service. Intuitive website

11 months ago

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Oscar Velazquez

A lot of red tape and no trust with my own money.

4 years ago