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12 User Reviews

5.5

Overall Score

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LAST UPDATED: September 15th, 2022

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Star Rating

4.1

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12 Reviews

Review Breakdown

5 grade

58%

4 grade

17%

3 grade

8%

2 grade

8%

1 grade

8%

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AM L Charlotte, NC

I called to asked the pay off of my home loan. I had a positive experience. The agent was very knowledgeable and friendly.

1 week ago

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Claudia Hill GA

The first bank officer I delt with was rude and arrogant. He got upset with me and passed me onto someone else. My personal banker took over at that point and it was smooth sailing to completion. Even though I am on autopay, Truist sends me a monthly acknowledgement that my mortage has been paid.

3 months ago

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Ashlyn Elwood Roswell, GA

Suntrust has now combined with my primary bank, BB&T to create Truist so this review is very relevant. I looked into both BB&T and Suntrust when trying to determine which company I should use for a fixed rate mortgage. I have to admit I like BB&T more due to their transparency. In order to determine the rates for Suntrust you have to call or email the company which seems a little more suspicious when discussing a fixed rate. However, customer service was very sweet and did a great job at answering all of my questions. I ended up using Suntrust for my first home before I switched to BB&T and I have nothing bad to say except I wish there was more transparency. BB&T does a great job at displaying everything (including rates and ARP) on their website so it's easy to determine which plan you should go with.

9 months ago

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Luke Swierczynski Troy, MI

I have a card through Suntrust so I also receive general financial emails from them. They emailed me regarding mortgage rates so of course I inquired to see what they had to offer. Suntrust made the shopping process for a mortgage super easy and were super polite. They provided a fairly competitive bank but the local competitor beat them out. If you don't have anyone local to help you I wouldn't mind using Suntrust in the future. Great service for the start of the process.

10 months ago

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Eddie Rios Ogden, UT

Suntrust can be counted on to fully support your mortgage needs. They have great rates, low fees, and manage the mortgage portfolio with ease. I never had issue with this lender and knew they always had full services available for any contingency. Suntrust has been my favorite mortgage provider to date. Exceptional through and through.

2 years ago

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Yael Lynchburg, VA

Suntrust is a great bank and offer many loan and credit options for anyone! Suntrust offer a wide variety of loan options, including special programs for doctors, entrepreneurs and other professionals, which was great for my needs. The loan process was super easy with a complete suite of online mortgage application tools, loan tracking and a dedicated mortgage broker! Its great!

1 year ago

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Amarie Rodriguez Spring, TX

I purchased my first home thru Suntrust Mortgage and they are a great company. I never had any issues and answered any questions I may have had.

5 months ago

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Spencer Cottle Orem, UT

SunTrust was the mortgage company on my first HSA loan. They were great to work with and easy automatic payments. Great communication customer service when I had questions.

1 year ago

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Jazz Rock Fusion & Synthesizer Music Wake Forest, NC

This is THE worst banking institution I have ever dealt with! They have merged with BB&T to rename themselves Truist but -- same bad policies and lousy customer service exists still. Year ago, I was with CCB bank. Suntrust bought them out and ruined EVERYTHING! They tried to charge me $45 to fax my credit union some needed info. Really? I had them print it out and I drove it over myself. That's the mentality of this bank. AVOID THEM! Sadly, I have my house mortgage with them that they bought out years ago. I am paying tons towards the principal now -- just to get out from under their control.

1 month ago

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payal patel Orlando, FL

We have banked with them for years, and always been very satisfied with their service and their products.

1 year ago

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Erik Lewis Atlanta, GA

Horrible experience. I would never finance with Suntrust again. They have applied payments wrong, gave me needless headaches, and have never shown a commitment to getting issues resolved.

1 year ago

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Carolyn Philadelphia, PA

My mortgage is currently through them and they are truly amazing to work with you on any questions

1 year ago