Attention: Shellpoint Mortgage Servicing is not a mortgage lender.
The company does not originate mortgage loans; it manages/services loans that are transferred to it from other mortgage lenders.
Shellpoint Mortgage Servicing, a division of Newrez, manages/services loans after being originated by other lenders. On behalf of its clients, Shellpoint has processed payments for more than 1.7 million homeowners nationwide. The company has offices located in Florida, South Carolina, Texas, and Arizona.
Read Shellpoint mortgage reviews below.
If your mortgage loan is transferred to Shellpoint for servicing, you will receive a welcome email and an informational packet will be mailed to you within 10 days of your transfer date.
If your mortgage loan is serviced by Shellpoint, you can easily make and manage payments online. Through your online Shellpoint account you can download statements and tax documents, in addition to securely making payments.
Shellpoint clearly outlines its fees, making it easier to know not only which fees you may be responsible for, but why each fee is charged. Some fees that you may encounter include the following:
There are a variety of other fees, but they will vary by location and fees are subject to change.
Shellpoint understands that there may be circumstances that prevent you from making on-time payments or to fall behind in payments entirely. To prevent homeowners from potentially losing their home and/or damaging their credit, Shellpoint has a loss mitigation process.
If Shellpoint contacts you to begin the loss mitigation process, you will be assigned a a mortgage professional to be your point of contact. Your assigned mortgage professional will answer any questions and outline all possible options that are available to you, based on your specific circumstances. Some of these loss mitigation options include the following:
Options may vary based on your loan documents and circumstances.
If your loan is transferred to Shellpoint from another mortgage loan servicer you can rest assured that all your information will be transferred automatically.
It is important to note that while Shellpoint services your loan, it doesn't own it. And you can't transfer your mortgage loan to another servicer at will — loan transfers are made at the discretion of the mortgage lender that originated your loan.
Shellpoint only has branches in the following four locations:
While you can't necessarily control whether or not Shellpoint will or will not service your loan, you may find it inconvenient if a branch location isn't available in your area.