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Quicken Loans

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7.9

Overall Score

LAST UPDATED: December 6th, 2022

Founded in 1985 in Detroit as Rock Financial, Quicken Loans is the largest mortgage lender in the United States1. Quicken Loans originates loans through Rocket Mortgage®, an entirely online mortgage process, as well as Quicken Loans Mortgage Services, which partners with mortgage brokers and regional banks. Loan production is generated from web centers in Detroit, Cleveland, and Phoenix.

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Attention: Quicken Loans changed its name to Rocket Mortgage.

QuickenLoans.com remains operational, but you will be directed to Rocket Mortgage to apply for a home loan.

Quicken Loans provides a number of loan options that accommodate first-time and seasoned home buyers, as well as those looking to refinance. The company is known for its online loan application process, Verified Approval℠, and loan term customization through the YOURgage loan option.

The majority of positive Quicken Loans reviews describe what a prospective borrower looks for in a lender: a quick, easy mortgage application process, fair loan terms, and competitive mortgage rates. However, make sure to browse over Quicken Loans negative reviews as well — Quicken Loans has slightly more complaints compared to other top mortgage lenders.

Overall, with a proactive Home Loan Expert, first-time buyers and experienced buyers can expect a positive consumer experience while pursuing an online mortgage with Rocket Mortgage®

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The Good

  • Nationwide Service
  • Online Convenience
  • Streamlined Approval and Loan Process
  • Quicken Loans Good-Faith Deposit
  • PMI Advantage Program
  • Variety of Mortgage Loan Types
  • Financial Calculators
  • Up-to-Date Mortgage Rates
  • Mortgage Education Tools

Nationwide Service

Quicken Loans' mortgage products and services are available in all 50 states.

Online Convenience

Quicken Loans offers a convenient, online application process through Rocket Mortgage. In addition to a streamlined application process that syncs with your bank to give you the most accurate numbers, as well as a quick approval process, Rocket Mortgage offers home search service through its sister company, Rocket Homes®.

In addition, you can quickly search and be put in contact with a mortgage broker near you, if needed.

Streamlined Approval and Loan Process

Quicken Loans has a loan approval process that allows homebuyers to make an offer on a home quickly and competitively after submitting an application.

  • Prequalified Approval — Quicken Loans checks your credit. Based on that information, the company gives you and your real estate agent a prequalified approval letter showing how much you can borrow so you know how much home you can afford.
  • Verified Approval —  A Home Loan Expert checks your credit report history, verifies income and assets, and grants you a Verified Approval Letter within 24 hours of receiving all the required documents. This letter can give you a competitive edge in putting an offer on a house, since you are providing written proof that your finances are secure. If, for whatever reason, you don't close based on the company's review, Quicken Loans will pay you $1,000.
  • RateShield℠ Approval — This guarantee locks your qualifying interest rate for up to 90 days. The RateShieldSM Approval is available for a 30-year fixed-rate conventional loan, an FHA loan, or a VA loan. If rates go up, your rate stays the same. If rates go down, your rate drops. Either way, you win.

It should be noted that Quicken Loans reserves the right to cancel the RateShield Approval offer at any time and the RateShield Approval is not a commitment to lend applicants money.

The Quicken Loans' $1,000 Verified Approval guarantee only counts if your eligibility in the program does not change and the mortgage loan doesn't close and this offer does not apply to new purchase loans submitted through a mortgage broker.

If a loan fails to close for a reason outside of the company's control or you no longer want the loan, your participation in Verified Approval is discontinued.

Quicken Loans Good-Faith Deposit

Quicken Loans' mortgage process is enhanced by its deposit program. The deposit amount varies between $400 and $750 and can be paid using a credit card, debit card, or prepaid Visa or MasterCard gift card and covers all lender fees associated with:

  • Pulling your credit report (to obtain a credit history from credit union sources)
  • Ordering an appraisal (hiring an independent, unbiased appraiser to determine the value of your home)
  • Processing your loan (reviewing and underwriting documentation, contacting insurance and title companies, and other potential costs to third parties)

Quicken Loans is transparent about exactly where the deposit money is going, especially in an industry where some lenders have taken advantage of borrowers by overcharging for the appraisal. And when you close on your home, all of your deposit money is credited to your total closing costs.

PMI Advantage Program

If you make a down payment less than 20 percent you will likely be required to pay private mortgage insurance (PMI) - a fee added to your monthly payment, potentially adding hundreds of dollars to your current payment amount. Most people can't afford to pay 20 percent down on a home purchase, so PMI is a common fee that many homeowners pay.

To help you reduce or eliminate your PMI payments, Quicken loans provides options to do so through its PMI Advantage Program. There are two options available:

  • Your interest rate will be raised slightly to cover the cost of PMI
  • Choose to pay your PMI as a one-time payment at closing

While these options don't necessarily remove your responsibility to pay PMI, they can help you reduce your monthly mortgage payment and save you money in the long run.

Variety of Mortgage Loan Types

All Quicken Loans mortgages have conditions and eligibility requirements. But some borrowers may have multiple options available to them. Quicken Loans offers the following loan types:

  • Fixed-Rate Mortgage Loan — The monthly payment on these loans won't change. The interest rate stays the same for the life of the loan, so the payment only changes if taxes or insurance premiums do. These loans are available in terms from 8 to 30 years through Quicken Loans' exclusive YOURgage product. The benefit of a fixed-rate loan is predictability over the long term.
  • Adjustable-Rate Mortgage (ARM) Loan — These loans offer a lower rate at the start of the term. The most popular options have either a 5-, 7-, or 10-year initial fixed-rate period. ARMs are a good option if you plan to sell your house or refinance before the initial fixed-rate period ends, although the homebuyer is qualified by considering the highest the payment could ever go, to make sure they can always afford the payment. There is also a limit to how much the interest rate can change each time it adjusts.
  • FHA Loan — The Federal Housing Administration backs loans with a down payment as low as 3.5%, and homebuyers can often roll closing costs into the loan. Borrowers who have lower credit scores or have experienced financial difficulties can often qualify for FHA-backed loans. And if you already have an FHA loan, you can refinance for a lower interest rate with FHA Streamline.
  • VA Loan — VA stands for the Department of Veterans Affairs. Veterans, service members, and spouses can qualify for VA loans with a lower credit score and more debt compared to that of conventional loans. Most don't require an origination fee or down payment, and they often have lower interest rates. In addition to new purchase VA loans, Quicken Loans offers VA Streamline refinances and VA cash-out refinances.
  • Jumbo Loan — These products offer loans between $453,101 and $3 million, whereas conventional mortgages have a lower loan limit.

Financial Calculators

The Quicken Loans website features four helpful calculators:

  • Mortgage Calculator — Calculate monthly mortgage payments on the calculator based on today's rates
  • Affordability Calculator — Calculate how much home you can afford based on your income and debt
  • Amortization Calculator — See how your loan breaks down over time and how you can save money on interest by making extra payments
  • Refinance Calculator — Calculate your new monthly mortgage payment if you refinance

These tools are also accessible on the Rocket Mortgage app via the Apple store and Google Play. Using the app, compatible with iOS and Android devices, users can manage their mortgage and access the above tools and other resources on the go.

Up-to-Date Mortgage Rates

The Quicken Loans website displays daily updated mortgage rates, as well as a trend graph, displaying rate trends from as little as one week up to one year.

Since mortgage rates change daily and even hourly based on the market, prospective buyers can appreciate access to today's mortgage rate and APR information from Quicken Loans. Keep in mind that interest rates also vary based on each borrower's overall financial situation: FICO score, income, assets, the mortgage product type, loan-to-value ratio (LTV), and points due at closing.

Mortgage Education Tools

Quicken Loans equips first-time homebuyers with many helpful resources, including a comprehensive homebuyer's guide and refinance guide. The homebuyer's guide takes prospective borrowers through the following steps:

  • Preparing to buy a home
  • Exploring mortgage options
  • Getting approved
  • Working with an agent
  • Finding a home
  • How to make an offer
  • Preparing to close
  • Closing on your home
  • Managing your mortgage

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The Bad

  • No USDA Loans
  • No Construction Loans
  • No Home Equity Lines of Credit (HELOCs)
  • Quicken Loans Reviews

No USDA Loans

While Quicken Loans does offer a wide variety of mortgage loan options, including government-backed FHA and VA loans, it does not offer USDA loans. 

A USDA loan is made available by the U.S. Department of Agriculture, and is a zero down payment mortgage option for those interested in purchasing a rural property. In addition, USDA loans may accept lower credit scores than conventional mortgage loans.

No Construction Loans

While the lender does have several mortgage options, you can't get a construction loan through Rocket Mortgage, nor can you finance a mobile or manufactured home.

No Home Equity Lines of Credit (HELOCs)

Quicken Loans does not offer a Home Equity Line of Credit (HELOC) option, a secured form of credit through which a lender agrees to lend a certain amount secured by a borrower's home equity. 

HELOCs can be a good way to access extra cash to make home improvements, in turn increasing the value of your home. But, this form of credit can also be hazardous, as it can be easy to access more cash than you're able to pay back at a certain time.

Quicken Loans Reviews

Quicken Loans mortgage reviews are average in comparison to other top lenders, and vary widely in star rating — approximately half of customers award the company 5 stars, while the other half awards it only 1 star.

The most common glowing Quicken Loans mortgage reviews mention affordable rates, efficiency, and great customer service. On the other hand, the most common Quicken Loans Complaints are due to poor communication, organization, and transparency.

Due to the mixed reviews, make sure to read both the 1-star and 5-star Quicken Loans reviews below so that you can have a more complete picture of how the company interacts with its customers.

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The Bottom Line

Quicken Loans is a widely known mortgage lender, providing a quick and easy application and approval process through its online Rocket Mortgage product. With entirely online services you may get to closing faster, but you can also speak and work with a Quicken Loans Home Loan Expert if you would prefer.

In addition to its Rocket Mortgage product, Quicken Loans offers many services and products to assist you throughout each phase of the mortgage process, such as the following:

  • YOURgage loan option — Customize your fixed loan term with the option to choose a term from 8 to 30 months.
  • Verified Approval — Part of the Rocket Mortgage® approval process that assures you have the money to buy your home by verifying your credit, income and assets. You will then be provided with a Verified Approval letter which can be shown to a home seller, giving you a competitive edge compared to other buyers because you can demonstrate that your finances are secure.
  • RateShield Approval — Part of the Rocket Mortgage® approval process that locks your qualifying interest rate up to 90 days.
  • Rocket Homes — A service provided to help you locate real-estate listings of interest near you.
    These products and services can provide you with greater peace of mind in today's competitive market.

Quicken Loans customer reviews scores are slightly above average with 3.5 out of 5 stars in all of our sentiment criteria. The majority of customers are pleased with their Quicken Loans experience, awarding the company 5 stars overall, but, on the other hand, a large portion of customers express dissatisfaction in their experience with the company.

Positive Quicken Loans reviews most often mention:

  • Reliable customer service
  • Quick and easy mortgage process
  • Competitive rates

Negative Quicken Loans reviews most often mention:

  • Poor communication
  • Lack of company transparency

We recommend taking time to read both positive and negative reviews to see if Quicken Loans would be the best choice for you.

There are lots of online lenders out there, but Quicken Loans has the online mortgage application and digital mortgage management system down to a science. And as far as user convenience goes, Quicken Loans is hard to beat with its completely-online mortgage application process.

First-time and experienced buyers alike can shop for mortgages, know their loan's status 24/7, manage their mortgage, and set their own time and place for closing from the comfort of home and the convenience of a phone or computer.

1Based on Quicken Loans data in comparison to public data records.

For J.D. Power award information, visit JDPower.com.

Quicken Loans Inc.; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Quicken Loans Inc., 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Licensed Mortgage Banker – NYS Banking Dept.; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company

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Star Rating

4.1

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592 Reviews

Review Breakdown

5 grade

68%

4 grade

7%

3 grade

6%

2 grade

3%

1 grade

16%

Sentiment Criteria

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R Martinez Austin, TX

I only had one good experience. This was with assistance in setting up digital signature for the closing documents. And this was my second call. The person who answered the phone on the first call was not helpful and her attitude came across as not liking her job. The originator was not prompt with he responses. After the loan was approved and set for closing the responses came in one to two days after sent. Didn’t go above and beyond when asked for hard copies of documents. Response, we are a digital company and do not have access to printing documents. Not customer service oriented. Check to payoff a debt outside of my primary loan was not cut in time. I had to follow up. When I finally received the check, I still had to do the leg work in getting it to the account holder. By this time the payment was late. No apologies and no refund of late charges caused. Unfortunately at this time I will not recommend Rocket Mortgage.

9 months ago

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Tony Martinsville, IN

Refi to take cash out to pay off high interest debts. The part I didn't care for (which is still in progress ) is paying the debts off. Rocket mailed pre addressed checks to me instead of sending the payoffs directly to my debt holders. This burnt up several days which were very important to my time window. In doing so time elapsed with mailing the checks twice. Once from Rocket second by me to my debtors. This has caused me to have to pay the high interest another month. The consultant at Rocket thought it wasn't a big deal that my credit wouldn't be affected unless I was 30 days late or more. This is true but being late costs money in the tune of $40.00 to $60.00 per account on top of the payment/interest due. Yes the whole process went smooth and I am at this moment happy I did this refi, lets hope I still feel this way in 6 months or a year from now.

1 year ago

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DL Georgetown, SC

When first purchasing our home, we had a great experience. When we refinanced, that is when we began to have problems. Quicken Loans not only took nearly 7 months to close but also showed us that they have no basic decent business practices. When we finally were closing, our lawyer showed us that we were charged twice for a 2nd appraisal that did NOT happen. When I brought this up to Quicken Loans, they thought an acceptable solution would be to give us back less then half of the cost of the double appraisal fee and for them to keep the rest... For example: When someone steals $100 out of your pocket and offers you $25 back... To my husband and I that is unacceptable business practices. When I asked them why it took nearly 7 months to close, I was met with "there was miscommunication". When I asked why we were receiving less then half of the money back that we are owed, I was met with "that is all that was approved and there is nothing else that we can do". UPDATE: They finally redeemed themselves after I felt like I had to fight for them to do the right thing. We eventually were reimbursed for the correct amount. I will say most of the people we worked with were amazing people and we did have such a great experience when first purchasing our home. My words of advice would be to triple check the paperwork so you don't have to ask for refund of any kind.

1 year ago

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Bill Stoops ,

Rocket delivered as promised on all the important metrics of a refinance. It was slow, about 2 1/2 months from initial discussion to closing. But we made a change to the program, and I assume COVID and sheer business volume impacted span time. The issue for me was Rocket making three Experian credit checks in two to three days, that will remain on my credit report as inquiries for 25 months. My FICO Score 8 as reported on Experian dropped 18 points, and I can discover no other likely cause than the several inquiries. Rocket, as well as MyFico.com, says several credit checks in a short time for one issue like a refi do not hit your FICO score. Well, you cannot prove that by what happened to me. Then, let's consider why Rocket finds it a process requirement to hit a prospective client's credit three times in two to three days? What can they expect to learn? What is deficient in their process? I have a lengthy email thread with a Rocket disputes person, and we are at loggerheads. I told Rocket I would be posting "elsewhere", and they said they would respond. I hope so. Nothing else has worked. I would use Rocket again, but only if I had a very solid and long established credit history. They haven't really damaged me. But let's say someone was in the mid to low 700's....different story.

1 year ago

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Jim Smith Chicago, IL

This is a tough one . I didn't have the best experience getting my mortgage. I was getting family property and it wasn't a pre designated lot. Because I had to have a survey, an appraisal, new tax ID, and settle an outstanding balance on the property, my closing date kept getting pushed back. It was difficult to talk to the same person, and there was a lot of confusion, which was very frustrating. In the end they did get it done and I am happily in my family home. Mixed feeling of frustration and joy to have it all done. I would recommend them if it is a simple buying a home. Something outside that, I would say good luck. This was my first experience and have nothing to compare it to. But it was a challenge. But it got done and I am happy in the end. Guess that is what matters most.

11 months ago

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S S Atlanta, GA

I liked my first loan guy Mike. being generous at a three for the rest of it. it seemed everything every document was contingent on getting the loan.even to the last day if ya dont get that document by 12 your not closing tomorrow.i would never work with this company again,that last loan person was terrible

10 months ago

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Jon Krug Lenexa, KS

This was my 3rd time using Quicken/Rocket for my home mortgage and will probably be my last. I felt that the process was rushed and not all my questions were answered to my satisfaction. I do not think my interest rates and closing costs were reflective of a long-time client, however, I did trust Rocket as they had been good to me on past loans.

11 months ago

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Stephen Moore Kenner, LA

I loved the entire process except I feel ripped off. I was told during Black Friday they could help me refinance at a discount. Then after processing some things told they could not do it. A week later after the discounts another guys calls and gets the loan processed asap. Just felt ripped off

11 months ago

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Gia Regina Waco, TX

I tried Quicken loans for a home mortgage however the representative we had was terrible. The mortgage amounts kept changing for some unexplainable reason. I would fax information just to be notified that they did receive it.

8 months ago

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Marcy HEss Glendale, AZ

What we were told in the beginning was not how everything came together. We must have dealt with 15 to 20 different people through our whole refi. I was constantly being called and texted for info I had already given them. I have to tell you I was not comfortable in todays day and age about all these people having access to our private information. You should start out with one person and maybe two at the most.

1 year ago

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Leticia Diaz Channahon, IL

I didn't like how my loan changed from the initial start compared to the end. I understand why it changed but I didn't like that nobody reached out to me and said hey the loan is going to change and this is why... There really wasn't a full communication between quicken loans. I had to be the one hunting after why did this change? What's taking so long? Who is this guy?

1 year ago

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Richard Fallon Naugatuck, CT

The only problem I have with QL is their selling tactics. I went on line looking at possibility of refinancing because of the loan rates. I received calls, almost non stop over a two week period using tel# 203-390-6040. After listening to first call I told them I was no longer interested. I did not answer the other annoying calls. I suspect their sales force are on a strict Commission basis. Such aggressive solicitation . if they don't get responses after a call of calls send one mail solicitation. That's enough.

1 year ago

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Brian Cowley Riverton, UT

Their pricing can be good, but beware if you are not fully versed in the mortgage industry. They can and will take advantage of you if you show any sort of weakness in the terms of a loan. I am a loan officer and know the industry very well and know what I am looking for. With that said, I brokered my personal loan with them because it was the best deal. I would never use their retail side though. Always go through a mortgage broker, but I wouldn't stay away from a brokerage that uses them.

10 months ago

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Kelley Caudell Forest Grove, OR

It has been good so far. I wish they had gotten current figures for the loan consolidation on my credit cards. I was able to receive a discount on my closing costs and it has helped with paying my bills completely off. I really appreciate all their hard work and now I get to enjoy life a little more worry free.

1 year ago

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Teshia Los Angeles, CA

My experience started off great. I e refinanced 2 homes. 1 already closed the other is moving rather slowly with no communication from agent. My agent has sent over documents several times, even uploaded to site. Still just pending. But not even so much as a call from quicken.

1 year ago

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Gabe Burton Riverton, UT

I tried to get a quote for my new home I just purchased. Every time I would fill out the form online it never seemed to go through. Finally after trying for forever I spoke to a CSA and she quoted me at 3.443! My original home was 2.257! Sharon was very nice about it, even after we went with a different company

1 year ago

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Leonard Leo Potomac, MD

When applying for a loan or at least determining your qualifying amount, Quicken CSRs are high pressure. They constantly email and call to see how they can get your business. Always shop around for rates, because their rates are average.

1 year ago

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Peter Chvala Kennesaw, GA

Once you have talked with a rep from Quicken Loans and told them you were not interested in the interest rate or other stipulations in re-financing your loan, they continue to call, and email you and will not take no for an answer.

2 years ago

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Dean Ogden, UT

Quicken Loans advertises as being the fast and easy way to get a mortgage. We found that to not be the case. It was hard dealing with them in submitting paperwork and needed documents. When I just wanted to sit down face to face with someone, that wasn't an option.

3 years ago

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Bella Houtz South Jordan, UT

I tried to use Quicken loans. It’s a good place to find your credit history and the basics on home loans. I only used to these guys for one of my mortgage loans and I will not use them in the future I like to have a local person sitting in front of me answering questions.

4 years ago

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James B nelson Las Vegas, NV

I reached out to use them for my new mortgage. i thought their pricing was not the best. They wouldn't work with me at first because of an explainable issue from years ago, but they had their policy that they wouldn't work with me. Then when they were willing to work with me, their rate wasn't the best.

4 years ago

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Alicia Holman Gilbert, AZ

Depending on the initial loan officer, the experience can be different. There are too many hands in one transaction and it gets confusing for the buyer. If the loan officer isn't on the ball, then the buyer doesn't understand who is their contact person.

4 years ago

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Mitch Read Atlanta, GA

Slow to get appraisal, confused as to which party was in first position on a VA loan, had to spend 3 hours on the phone on a Friday night trying to correct system issues

1 year ago

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G Anniston, AL

More payment hassle than I liked but the lending was adequate the service ho hum and the friendliness was here and there as far as the payments they were a little bit higher than I would've liked just an o.k. experience

1 year ago

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Mark Stansell Boynton Beach, FL

The paperwork and preparation of QL is top notch. Customer service is meh. They aren't fast at replying to email requests, but if you fill out the online forms you will get a call within MINUTES. Their sales pitch is hard!

1 year ago

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Zorba da Geek Tifton, GA

They continue to call, trying to get me to refinance even though I continue to tell them to quit calling.

2 years ago

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Celia Waipahu, HI

Didn't really have a good experience with them with our mortgage. Its a good company but the interest rate was a little higher than where we are now.

4 years ago

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Thomas Hullinger Pleasant Grove, UT

I have used Quicken Loans in the past and I am very impressed with their internet applications and easy to use application and approval.

4 years ago

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Alene ford Irving, TX

Don't feel I got the value of my home, for the amount of cash I received on a reverse mortgage

4 years ago

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J S Savannah, GA

The customer service is just alright. It can be a bit unorganized. Would not be my first choice.

8 months ago

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Madeline (Maddi) Cohen

Their sales person was tooooo aggressive. did not understand NO.

2 years ago

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Marie Monks

Stop calling emailing and sending mail after you decide not to use them

2 years ago

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Mari Vazquez

They told me I was prequalified for a 1500 loan and the. Told me at most 200

4 years ago

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Sheryl Imperi Willis, MI

If you don't use the company they need to remove or recend credit hit period

4 years ago

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Jon Sun City, AZ

Company was slow in responding to new loan request then continued to call several months later.

1 year ago