Newrez

I have called in multiple times since being transfer to your company from Caliber, every time i call in no one has answers, been transfer to manager countless of times due the the other reps not having knowledge or flat out being rude & distasteful. was lied to multiple times regarding why my payments are increasing. tried to tell me my HO ins went up even though i paid a portion of that out of pocket so the bill you recieved was less than what it was last year, tried to tell me my property taxes went up, when i know for a fact they actually decrease, as i have the tax documents straight from the auditors site from last year & this year. then they tried to tell me they paid my flood ins which wasnt apart of my escrow account, all though i still have my original closing documents, showing exactly what get pays out of my escrow. they then questioned me on why its wasnt paid last year by them, which i informed them due to closing in May, i had to pay my flood ins before that since it takes 30 days for coverage to start. Not once was there an apology, just the run around, finally the rep stated they were increasing it so the escrow would have a cushion, for next year. i let him know i was placing the amount they mistakenly paid on my home back into escrow and i would like for my payment moving forward to go back to the original amount since nothing is technically being shorted. tried to tell me at first they cant do that until they run an a another analysis report next year. after stating i should not be charge for a mistake that you guys made, he said once the over payment was placed back into escrow i can request another analysis to be ran but i may not be done in time before Julys payment when the increase payments start because it can take up to 30 days, and im responsible for payment the new bill amount moving forward. All though July 1st is more than 30 days away he kept making it seem like you guys were not going to do it in a timely manner. Not to mention i called almost 4 different times in March to have my mortgage clause updated on both my home and flood insurance. which was told to me in 2022 when you took over it would be handled by you once my account was fully activate in your system. Rep I s/w then stated that is something i needed to handle my self. which is very concerning and false since i work in the insurance field, and normally a responsible mortgage company sends a letter to both the insured and the insurance company requesting polices to be updated especially when you have the information for both company's on file. there seems to be no note taking, no relistening to calls for training purposes as stated by automatic system. beyond disappointed by this company and the distasteful service i have received since being transfer to you.

I think it is a very good mortgage company, I am woking with this company since April 2019 and until now, I had not any problem with this company, I receive every month my statement and I double check everything and it is always correct.

NewRez serviced our mortgage for a while and while I had no complaints since my auto draft never caused issue. They could stand to update their website a bit. When I went to refinance they did solicit me after my lender ordered my payoff. To be expected to try and retain a client, but ultimately the local lender I went with was a better fit for our loan.

Our mortgage company has changed 4 times since 2008, and New Rez has been the ABSOLUTE BEST! New Rez continually sends us updates on our mortgage, property value, and always keeps us in the loop. We have NEVER had a better mortgage company, and I really hope they don’t change us again! I would HIGHLY recommend New Rez to anyone looking for an honest and transparent mortgage company. I would rate them 20 out of 10!!!

Our old mortgage company got bought out by Newrez. It has been an easy transition. We are able to do direct depoist and still get a mortgage statement in the mail each month. It has a lot of information on it and its been a great company so far.

Customer Service was both friendly and helpful, once I got in touch with a representative. I only give four stars because the automated system necessary to reach a representative is time consuming and stressful, maybe one of the worst I have navigated. Their website has also given me issues on a number of occasions, but I was told they are continually working on issues. The company now has an app that makes paying my mortgage simpler. However, I would never have known about the app if had not made a call regarding other concerns.

My account was sold to NewRez from DiTech in January 2020. Their website is very user friendly but what I really like about NewRez is they update my payment the day I make it. I can also make extra payments any time.

Newrez is a great mortgage company. They are veteran friendly. When the mortgage rates dropped they reached out to us with options. We haven’t had a bad experience with them after several years.

I enjoy having NewRez as a mortgage company. Any updates or changes are sent via email and mail. No issues thus far

Billing and online dashboard are easy to use. Seamless transition when they bought my loan from another provider.